Reviews for Ouse View Care Home

"Mum was a resident for 13 months. The care has been nothing less than extraordinary. The home coped well with her dementia and confusion on going into the home and helped us deal with our stress at watching her struggle. Mum did settle and was really happy. When she became ill, ambulances were called quickly and we were also informed in a timely manner. On being ready to be released from the hospital, she was assessed immediately by the home and they facilitated quick repatriation to the home. When Mum became bed-bound and unable to feed herself, the home just responded. She was never left alone for long. She was repositioned regularly, so she never got any bed sores. Her liquid and food intake charts were always up to date. The staff really knew my Mum, we really felt they cared. We, the family were also cared for. An absolute gem of a home. We were all blessed to have found it."

H D
carehome.co.uk rating: 4.92 out of 5

"Mum was a resident for 13 months. The care has been nothing less than extraordinary. The home coped well with her dementia and confusion on going into the home and helped us deal with our stress at watching her struggle. Mum did settle and was really happy. When she became ill, ambulances were called quickly and we were also informed in a timely manner. On being ready to be released from the hospital, she was assessed immediately by the home and they facilitated quick repatriation to the home. When Mum became bed-bound and unable to feed herself, the home just responded. She was never left alone for long. She was repositioned regularly, so she never got any bed sores. Her liquid and food intake charts were always up to date. The staff really knew my Mum, we really felt they cared. We, the family were also cared for. An absolute gem of a home. We were all blessed to have found it."

H D
carehome.co.uk rating: 4.92 out of 5

"Extremely comfortable, safe environment with kind, efficient and caring staff. Full range of activities to suit all tastes. Food is varied and plentiful. The level of cleanliness is extremely high. The whole atmosphere is pleasant and calming. High level of support provided when needed. Overall, beautiful place to reside."

S F
carehome.co.uk rating: 5.00 out of 5

"We were very fortunate that the Ouse View Care Home had just opened when it became apparent that our mum needed full time residential care. The facilities are excellent, the staff are highly professional and we feel very confident that our Mum is being well cared for. Although the care home is beautifully appointed throughout, it's the staff that are the most important factor in providing a safe and fulfilling environment. Everyone I've encountered at Ouse View seems totally committed to providing the best care possible to the residents which is truly uplifting. These are uncertain times and the pressures on care homes are well documented, but Barchester homes have introduced clear policies aimed at protecting their residents. As of November they have introduced a new safe way of visiting loved ones and I'm looking forward to my first indoor visit to see my mum this week!"

Nigel B
carehome.co.uk rating: 5.00 out of 5

"Extremely delighted with the organisation, in view of my idea of not knowing what to expect."

D S
carehome.co.uk rating: 4.75 out of 5

"A plush residential dementia home but I would not class what they provide as care. It is transactional, a means for Barchester to turn a profit with challenges quickly passed onto the family. Alarm bells should have started to ring during the first meeting when the focus was on the finances and contract. Efforts to offer information about Mum were met with ‘it won’t be anything we haven’t seen before’ – a reassuring veneer to an institutional approach to care. Despite the tense period of ‘probation’, Mum settled and we learned to accept the stiff, formal approach of the staff. Communication was poor, little information was provided except when it was bad news and then we were quickly made aware. The final straw was Ouse View informing us that they would be evicting Mum while she was in hospital, leaving her with nowhere to go. Ouse View is a wonderfully appointed home that provides a façade of care across a narrow band of acceptable residents. I would not recommend it."

Clare F
carehome.co.uk rating: 3.08 out of 5

"I was very happy with the care my mother received during the two weeks of respite at Ouse View. She was apprehensive about staying there, but she loved it. The care was excellent; the staff were brilliant and so welcoming. The food was exceptional, with plenty of variety. There was a very good entertainment programme."

Jane W
carehome.co.uk rating: 4.92 out of 5

"Having been a Lift Inspector for 27 years, before my retirement, I have visited 100's of installations in care homes and private hospitals nationwide. Ouse View is the most impressive care facility I have encountered. I cannot fault part of this establishment, which has superior standards throughout. All the staff go about the duties, with impeccable professional standards, and without doubt, Ouse View continues to maintain levels of care that are worthy of being one of Barchesters leading care providers."

G L
carehome.co.uk rating: 4.58 out of 5

"My introduction to the Ouse View Care Home was instructed by m choice of care after my hip operation was approved. My items for use had already been taken to the care home for my short break. The care I received on entry to the care home was excellent. I found it a friendly place and I was introduced to several nurses which I found difficult to identify visually. Also Celiac I need special food, to which the chef responded with care. These were also important items for me to access and the quality of the standard of this care home."

J H
carehome.co.uk rating: 4.75 out of 5

"Ouse View is the best, nothing is too much trouble, the staff treat the residents with respect as if they were part of their own family. There is always something for the residents to do if they want to take part."

S L
carehome.co.uk rating: 5.00 out of 5

"I am extremely impressed by the level of service and friendliness of the staff. My mum has improved significantly since she became a resident two months ago."

A T
carehome.co.uk rating: 5.00 out of 5

"My mother spent 5 weeks at Ouse View following a hospital admission. It's an impressive place, but much more importantly, the staff took great care of my mum and of our whole family. They took time to get to know us, were understanding when things were difficult, and showed us care in the best sense. I was also impressed that they always answered the phone and tried their best to sort out any queries. My mum has now had to transfer to another home that can better meet her particular needs. Ouse View went out of their way to support us with this, offering help and flexibility at every stage of the process. Thank you all."

Deborah C
carehome.co.uk rating: 4.42 out of 5

"Lovely, would highly recommend it to all."

Paul F
carehome.co.uk rating: 4.42 out of 5

"My wife recently stayed here for a week while I took a respite break. I knew she was in safe hands immediately. Nothing was too much trouble, and the staff were always cheerful and helpful. The home is beautifully furnished and very clean. I would not hesitate to use Ouse View in the future."

Derek T
carehome.co.uk rating: 4.75 out of 5

"Mum enjoyed her 3 weeks respite very much. She benefited from knowing she was safe and someone was here for her 24/7. The home is beautiful and the staff could not do enough for her. She enjoyed the meals and the company. Her only complaint if that is not too strong a word was that meals and drinks were lukewarm."

J C
carehome.co.uk rating: 4.42 out of 5

"My mother had a two week stay at Ouse View and the experience for her was just wonderful. Cannot thank the team enough for their care and attention towards my mother. The facility gives me total peace of mind when I go away that my mother is cared for in a 'home from home' situation. Thank you."

Janis K
carehome.co.uk rating: 5.00 out of 5

"The overall service, quality and respectful way my mother is looked after in a secure, caring manner, gives me peace of mind that she is in the best place for a better, healthier, quality of life."

Carol E
carehome.co.uk rating: 4.50 out of 5

"I rang the home asking about respite for my father, the manager rang me back within 10 mins. Extremely helpful and couldn't do enough for us. Upon visiting the home it is the best home I have visited. When we brought Dad here both my sister and myself felt at ease that he would be well looked after. The whole of the staff that we have come across is fantastic and I have already recommended our view. Thank you."

Brian M
carehome.co.uk rating: 5.00 out of 5

"A very enjoyable stay excellently looked after. It's like a first-class hotel. I could not find fault with anything, Excellent food and if I did not fancy anything on the menu something else was supplied and I really appreciated this."

E W
carehome.co.uk rating: 5.00 out of 5

"From our first point of contact, the managers and staff were very understanding of our needs, very obliging, caring and very professional in their overall approach. Every question put to the staff was answered with empathy and politeness, and they were totally focussed on delivering a very good care package that we required. Nothing seemed too much for them to assist in. The care that we subsequently received was nothing less than wonderful and absolutely first-class."

Stuart B
carehome.co.uk rating: 4.58 out of 5

"I wouldn’t hesitate to recommend Ouse View Care Home to anyone seeking a new home for their loved one. The staff clearly have the comfort, health, dignity and wellbeing of all their residents at heart and it’s hugely reassuring to know that Mum is being taken such good care of. Ouse View is clean, beautifully furnished and decorated to a high standard and the ambience is warm and welcoming. Communal areas are light and airy and the bedrooms spacious and well laid out. There’s a wide selection of activities for the residents to enjoy and it’s evident that Mum is really benefitting from the opportunity for social interaction that these provide. Ouse View has been quick to adapt a room for safe indoor visits and in between these visits, the staff are more than happy to accommodate regular Skype calls to ensure that regular contact with Mum is maintained. We’re immensely grateful to all the staff for supporting us with Mum’s recent move to Ouse View and for helping her to settle in."

Helen K
carehome.co.uk rating: 5.00 out of 5

"From my first contact with Ouse View, I have nothing but praise for the people I've dealt with. It has been a trying time, negotiating local Covid-19 restrictions, but they couldn't have been more helpful in supporting me in arranging Mum's move from a care home where she hadn't settled. And since Mum moved in, the transformation in her has been amazing. She settled in immediately and has received the very best of care in all respects. Most importantly, she is engaged and cheerful. In her own words "I feel that people are interested in me - this was a good move". After months of worry, I feel I can now relax, knowing that Mum is not only safe, but happy too! Fabulous people, putting residents' happiness first - you can't ask more than that when you're trusting others to care for that very special person. Everyone has been so kind - to me as well as Mum - but I can't close without special thanks to the Home Services Adviser, Activities Coordinator, Deputy Manager and General Manager."

Linda D
carehome.co.uk rating: 4.92 out of 5

"Professional, caring staff who constantly go above and beyond to fulfil perceived needs. The whole facility is immaculately clean and visitors are welcomed at all times. There are homemade cakes and hot drinks freely available for any guests along with separate toilet facilities in the corridor so that guests do not have to use residents' toilets. The whole experience could not be faulted."

Eleanor S
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident for six months now. We continue to be very impressed by the standard of care she has received. All the staff seem to go out of their way to support residents in a friendly but efficient manner and make visitors feel welcome to the home. She is treated as an individual and her specific needs are recognised and addressed. Our view is a lovely environment and staff work so hard to provide first-class care. The fees are not cheap but if you're lucky enough to have the money, it's worth every penny for the peace of mind knowing how good the care is. Thank you to everyone."

Judith S
carehome.co.uk rating: 5.00 out of 5

"My aunt has been at Barchester Ouse View Care Home for just over three months. She always said she never wanted to go into a care home but when she came to look around, she wanted to stay. She is very happy there, she has company, a lovely room, plenty of activities to keep her occupied, good food and most of all, a host of friendly staff for whom nothing is too much trouble. Best of all, peace of mind for me as I know she is being well looked after."

Alison S
carehome.co.uk rating: 5.00 out of 5

"My father-in-law came in for two weeks respite care whilst myself and my husband went on a much-needed holiday. The staff were all lovely and brilliant. My father-in-law loved his stay there and said all of the staff were so caring. His room was gorgeous. He loved the meals and also getting involved in the daily activities. It gave us great comfort to know he was in very safe hands so we could actually relax and enjoy our holiday. We would definitely recommend Barchester Ouse View Care Home to everyone we know. We are so thankful and grateful for taking great care of him."

Andrea W
carehome.co.uk rating: 5.00 out of 5

"I have spent eight days as a resident in this beautiful care home, well looked after by all the staff and all kitchen and meal assistants. Minor problems have been attended so quickly and efficiently."

Shirley P
carehome.co.uk rating: 4.83 out of 5

"A most distressing experience for me as a carer for my husband of 38 years who suffers from Alzheimer's. I needed a weeks respite having been ill myself. It was the hardest decision I have ever made as I promised I would never "put him in a home". I went to Ouse View and was pleasantly surprised at the high quality of staff and environment. Then he had an hours assessment. During both visits I repeatedly stressed that he needed personal care at all times due to incontinence and his inability, to change the necessary pants on his own. I left 50 pairs saying I would get more if required Only 14 out of 50 pairs had been used a week - 2 pairs every 24 hours! He uses 6-9 pairs in 24 hours. He has dementia and doesn't know when they need changing. If asked if he needs changing he will say "no". I had hoped this would be a regular respite care home for him but sadly not. My worst fears recognised. Have tried to get a meeting with the manager to no avail. Top cost doesn't mean top-quality care."

Jan G
carehome.co.uk rating: 2.42 out of 5

"This review covers from January 2024 to the death of my mother-in-law on 1 June. Unfortunately, during this period, the health of my mother-in-law deteriorated to the extent that, for the last few weeks of her life, she became bed-bound and unable to feed or drink unaided so the staff did their very best to assist her. At one point, it was thought that my mother-in-law had had a stroke but far from just shipping her off to hospital, the home consulted us and agreed with us that it would not be in her best interests to be moved. My wife and I cannot thank enough the management and staff of this wonderful home for the care and attention given to my mother-in-law during the last few weeks of her life and for the dignity and respect afforded to her. They kept my wife and me informed of her condition and had no problems with us being at the home whenever we wanted to be there. If I could give this home 11 out of 10, I would."

Stephen R
carehome.co.uk rating: 4.58 out of 5

"Mum has been a resident since December 2023, about 5 months now. Although she had said in the past that she never wanted to live in a care home she has settled in well and is very contented. Ouse View is much better than the image she had of a typical care home. It is purpose built which is to the benefit of both the staff and residents. The staff are friendly and caring. Mum is safe and well looked after. She is now dressed everyday and even seen wearing nail varnish! On a recent visit, my daughters both said that she looked much better and was happier than she was before she moved to Ouse View. The social interactions are a real plus. Whenever I have visited I have never found Mum alone in her room. Instead, she is either in one of the lounges or more often in one of the daily activities. She particularly enjoys the regular singsong. It's very comforting to know that Mum is in a safe and caring environment. Keep up the good work."

Pete V
carehome.co.uk rating: 5.00 out of 5

"I came today to take Mum for a walk and when we came back we watched the activity, had a cup of tea, it was just delightful to see how kind the staff were with the residents and how hard they work. It is a lovely environment for my mother to live in."

Joanne W
carehome.co.uk rating: 5.00 out of 5

"My father (who has mild dementia) entered Ouse View in early September 2023. He is happy here and regularly advises us he is very well looked after, which is all we want. The staff are fantastic, all very friendly and kind. I visit almost daily and see many staff interactions with other residents, not just on my father's floor but also on the ground floor, and without exception, these have all been wonderfully dealt with. The food is very good, the rooms are of very good proportions, and the whole home is spotlessly kept. My father is kept clean and well dressed and encouraged to partake in the various activities, which he usually does, but, most importantly, my perception is that the staff care for the residents rather than just doing a job. My family and I are very reassured and satisfied that our father is in very good hands."

L W
carehome.co.uk rating: 5.00 out of 5

"My mother who is 102 years of age lived alone in sheltered housing after having a fall in her flat. Mum decided she would like to go into Ouse View Care Home as a permanent resident. The care she receives is outstanding and she is very happy. The staff cannot do enough for her, and both my husband and I think she is lucky to have found such a wonderful home. Mum sadly had another fall and has broken her left wrist, but we are seeing only the extra care and support with great kindness."

Aileen M
carehome.co.uk rating: 5.00 out of 5

"I would like to say a "big thank you" to all the staff at Ouse Vire for taking such good care of me during my recent stay. They have treated me with kindness and dignity and have gone out of their way to help me recover from my recent knee surgery."

C T
carehome.co.uk rating: 4.67 out of 5

"Always very friendly staff, very helpful, and you can see they care!"

Guy B
carehome.co.uk rating: 5.00 out of 5

"Pleasant aspect, clean and welcoming, all staff very helpful. Enjoyed the break from housework etc. Enjoyed the break, wish it would have been longer. The change did my husband good."

Pauline H
carehome.co.uk rating: 4.83 out of 5

"I have not experienced this type of care before but now I have I wouldn't hesitate to recommend or mind at all if I had to come back for another respite stay. It's like home from home, regarding care!"

Betty W
carehome.co.uk rating: 5.00 out of 5

"I chose this care home for my mother as I was moving her from another location. As soon as I walked in the atmosphere struck me as a lovely home and the staff was friendly and helpful. It continues to be a friendly and caring environment."

Joanne E
carehome.co.uk rating: 5.00 out of 5

"I've been very impressed by the quality of my friend's accommodation and the wonderful care she receives. The staff are all very friendly and helpful. Just great!"

J S
carehome.co.uk rating: 5.00 out of 5

"My mother is spending a couple of months having respite after a replacement shoulder operation. She is very pleased with both the standard of accommodation and the staff. If she has had any issues then they have been addressed quickly and to her satisfaction. She is enjoying her stay and I am happy that she is in a very clean and safe environment with activities and helpful staff. We would both recommend Ouse View Care Home to others."

N S
carehome.co.uk rating: 4.75 out of 5

"My mum has settled in extremely well and that is down to the warm welcome from all the staff. We are extremely happy with the service, care and accommodation here at Ouse View Care Home and my mum often refers to this place as a five-star luxury hotel."

Caroline B
carehome.co.uk rating: 5.00 out of 5

"I have no complaints, everyone is very nice and caring."

June S
carehome.co.uk rating: 5.00 out of 5

"My mother was the first resident to move into Ouse View, which we selected because she knew some of the carers from her previous care home. We were concerned about how the move might work out but everything has worked really well. The ratio of staff to residents is excellent, the staff are friendly and enthusiastic and as might be expected in a new home the facilities are excellent. The only downside is the inability to visit but we know that she is being looked after by caring people and is flourishing. Thank you."

David B
carehome.co.uk rating: 4.58 out of 5

"My mother has been a resident for six months now. We continue to be very impressed by the standard of care she has received. All the staff seem to go out of their way to support residents in a friendly but efficient manner and make visitors feel welcome to the home. She is treated as an individual and her specific needs are recognised and addressed. Our view is a lovely environment and staff work so hard to provide first-class care. The fees are not cheap but if you're lucky enough to have the money, it's worth every penny for the peace of mind knowing how good the care is. Thank you to everyone."

Judith S
carehome.co.uk rating: 5.00 out of 5

"My aunt has been at Barchester Ouse View Care Home for just over three months. She always said she never wanted to go into a care home but when she came to look around, she wanted to stay. She is very happy there, she has company, a lovely room, plenty of activities to keep her occupied, good food and most of all, a host of friendly staff for whom nothing is too much trouble. Best of all, peace of mind for me as I know she is being well looked after."

Alison S
carehome.co.uk rating: 5.00 out of 5

"My father-in-law came in for two weeks respite care whilst myself and my husband went on a much-needed holiday. The staff were all lovely and brilliant. My father-in-law loved his stay there and said all of the staff were so caring. His room was gorgeous. He loved the meals and also getting involved in the daily activities. It gave us great comfort to know he was in very safe hands so we could actually relax and enjoy our holiday. We would definitely recommend Barchester Ouse View Care Home to everyone we know. We are so thankful and grateful for taking great care of him."

Andrea W
carehome.co.uk rating: 5.00 out of 5

"I have spent eight days as a resident in this beautiful care home, well looked after by all the staff and all kitchen and meal assistants. Minor problems have been attended so quickly and efficiently."

Shirley P
carehome.co.uk rating: 4.83 out of 5

"A most distressing experience for me as a carer for my husband of 38 years who suffers from Alzheimer's. I needed a weeks respite having been ill myself. It was the hardest decision I have ever made as I promised I would never "put him in a home". I went to Ouse View and was pleasantly surprised at the high quality of staff and environment. Then he had an hours assessment. During both visits I repeatedly stressed that he needed personal care at all times due to incontinence and his inability, to change the necessary pants on his own. I left 50 pairs saying I would get more if required Only 14 out of 50 pairs had been used a week - 2 pairs every 24 hours! He uses 6-9 pairs in 24 hours. He has dementia and doesn't know when they need changing. If asked if he needs changing he will say "no". I had hoped this would be a regular respite care home for him but sadly not. My worst fears recognised. Have tried to get a meeting with the manager to no avail. Top cost doesn't mean top-quality care."

Jan G
carehome.co.uk rating: 2.42 out of 5

"This review covers from January 2024 to the death of my mother-in-law on 1 June. Unfortunately, during this period, the health of my mother-in-law deteriorated to the extent that, for the last few weeks of her life, she became bed-bound and unable to feed or drink unaided so the staff did their very best to assist her. At one point, it was thought that my mother-in-law had had a stroke but far from just shipping her off to hospital, the home consulted us and agreed with us that it would not be in her best interests to be moved. My wife and I cannot thank enough the management and staff of this wonderful home for the care and attention given to my mother-in-law during the last few weeks of her life and for the dignity and respect afforded to her. They kept my wife and me informed of her condition and had no problems with us being at the home whenever we wanted to be there. If I could give this home 11 out of 10, I would."

Stephen R
carehome.co.uk rating: 4.58 out of 5

"Mum has been a resident since December 2023, about 5 months now. Although she had said in the past that she never wanted to live in a care home she has settled in well and is very contented. Ouse View is much better than the image she had of a typical care home. It is purpose built which is to the benefit of both the staff and residents. The staff are friendly and caring. Mum is safe and well looked after. She is now dressed everyday and even seen wearing nail varnish! On a recent visit, my daughters both said that she looked much better and was happier than she was before she moved to Ouse View. The social interactions are a real plus. Whenever I have visited I have never found Mum alone in her room. Instead, she is either in one of the lounges or more often in one of the daily activities. She particularly enjoys the regular singsong. It's very comforting to know that Mum is in a safe and caring environment. Keep up the good work."

Pete V
carehome.co.uk rating: 5.00 out of 5