Reviews for Queens Manor Care Home

"Our family are delighted with all of the help that Barchester Queens Manor Care Home has given our mum. She has thrived dramatically since arriving in June. This has been due to the personal care and attention given to her by all of the staff. We are so pleased that she has got her sparkle back. The admin assistant, in particular, was a breath of fresh air when we needed help most and she has continued to be a positive influence for Mum and all of her visitors."

Linda W
carehome.co.uk rating: 5.00 out of 5

"Our family are delighted with all of the help that Barchester Queens Manor Care Home has given our mum. She has thrived dramatically since arriving in June. This has been due to the personal care and attention given to her by all of the staff. We are so pleased that she has got her sparkle back. The admin assistant, in particular, was a breath of fresh air when we needed help most and she has continued to be a positive influence for Mum and all of her visitors."

Linda W
carehome.co.uk rating: 5.00 out of 5

"My mum is a resident of Barchester Queens Manor in Edinburgh. She tried respite at other care homes and really, really didn't like them. Queens Manor is a qualitative step up from those other homes. The home is not too big, and there doesn't appear to be a high turnover of staff, so residents have the time to form meaningful relationships with individual members of staff. Time and care are given to residents' individual needs and wants. My mum has been encouraged to bring things from her family home to make her new room her own. When my mum had a tumble, appropriate care and due thought were given before contacting emergency services. Despite the mess she left behind, her room was spotless when she got back there the next day. Mum's been there for almost 6 months, and there's been no real issues at all during that time."

Luke H
carehome.co.uk rating: 4.75 out of 5

"My mum is a resident of Barchester Queens Manor in Edinburgh. She tried respite at other care homes and really, really didn't like them. Queens Manor is a qualitative step up from those other homes. The home is not too big, and there doesn't appear to be a high turnover of staff, so residents have the time to form meaningful relationships with individual members of staff. Time and care are given to residents' individual needs and wants. My mum has been encouraged to bring things from her family home to make her new room her own. When my mum had a tumble, appropriate care and due thought were given before contacting emergency services. Despite the mess she left behind, her room was spotless when she got back there the next day. Mum's been there for almost 6 months, and there's been no real issues at all during that time."

Luke H
carehome.co.uk rating: 4.75 out of 5

"My grandfather has been a resident at Queens Manor since the day it opened in February after a lengthy 3-month stay in hospital and already we have seen a vast improvement in his mobility which is all thanks to the wonderful team at Queens Manor. My grandfather is kept very busy with activities all week long; from local nurseries visiting, karaoke in the cinema room to trips out to the museum in Edinburgh, the activities coordinators are fantastic. The food, service and decor is better than a 5* hotel and the care, attention and kindness shown from the concierge right through to the care home manager is first class and the family are very appreciative of the care and support my grandfather has been receiving. After visiting a number of care homes before we decided on Queens Manor, I can honestly say we made the perfect decision and I would highly recommend the care home."

Jennifer H
carehome.co.uk rating: 5.00 out of 5

"Since my husband moved to Queen's Manor in February, he has been treated very well by all the staff and treated with respect. He is very happy and enjoys all the activities and outings. He also enjoys the food. He has never asked how long he will be there and accepts that this is now his home."

Pamela B
carehome.co.uk rating: 4.83 out of 5

"Where do I start? Dad joined the residents in Edinburgh only a short while ago and he has tested their abilities from day one. From the reception to the admin to the carers to everyone involved in looking after Dad in the Barchester care home, thank you, you are 100% amazing. Their patience and understanding as we transition to another journey in Dad's life have been welcomed by the family and constant questions from me have all been handled with the utmost respect. Dad is very comfortable, well looked after and has wormed his way into many hearts in Queens Manor. I could not find a better place for him that meets his every need. I could ramble longer but I am extremely impressed by the staff and can’t praise each and every one of them enough. Thank you so much."

Jan S
carehome.co.uk rating: 5.00 out of 5

"On visiting my friend who is residing in Queens Manor in Edinburgh I found her to be in a very comfortable room. The care staff were very informative on his progress and showed great compassion. The food is good although at times my friend couldn't find the right thing for her. Amenities and trips are good and enjoyed by my friend."

F A
carehome.co.uk rating: 4.67 out of 5

"When a loved one needs constant attention and can’t be cared for to the standard they deserve by family any more, where do you go? Where will you find caring professionals with the skills and attitude who will treat your loved one with kindness, dignity and respect? These were the questions we were struggling to answer until we found Queen’s Manor. They’ve worked hard to establish a relationship with our dear and stubborn old dad and are making amazing progress. He’s eating well and is challenged by bright and interesting people who engage him with quality conversations and good humour. No patronising the elderly here - our experience of the staff is that they’re following a vocation in providing outstanding care for our precious parents and grandparents. The facilities are first class. It’s spotlessly clean, modern, bright and equipped to a 5-star level. Food is excellent and creative. But most important are the people who work there and they’re top notch. Highly recommended."

Ross M
carehome.co.uk rating: 4.92 out of 5

"This was the first time my dad had been in respite and away for a week. We were nervous and anxious. The staff were very supportive and understood this. We were able to visit anytime which was reassuring. The staff are all very helpful, kind and really lovely to my dad. Our mind was put at rest. My dad enjoyed his stay. He enjoyed chatting to them all."

Nicki G
carehome.co.uk rating: 5.00 out of 5

"Wonderful home. All the staff are very friendly and clearly take very good care of my father. He has a lovely room and is very settled in his new home. The team have worked hard to ensure they met my father's needs. Wonderful programme at activities, with lots going on. I can visit at any time and I am always made to feel welcome."

Neil B
carehome.co.uk rating: 5.00 out of 5

"Following my first visit to Queens Manor, my initial impression was very positive. I was impressed by the attentiveness and friendliness of all staff in all roles and their treatment of both residents and visitors. The variety and quantity of planned activities is inspiring. I was pleased to note the sheltered balcony area and newly landscaped garden grounds which are relatively generous in scale. Giving access to outdoor space."

A O
carehome.co.uk rating: 5.00 out of 5

"My father had a very good experience at Queens Manor Care Home. Each staff member showed him great care and attention during his 3-week stay. The whole place is so peaceful and decorated beautifully so residents can feel like they are in a hotel. Food was very nice and presented beautifully. Day trips were varied and enough day activities should residents wish to participate, we particularly enjoyed the therapet visits. More handrails in the bathroom would help."

Gillian L
carehome.co.uk rating: 5.00 out of 5

"My friend came for respite for the first time. My husband and I came up from South Scotland to make sure she had settled in. No worries! Immediately we felt the warmth of the place and the staff proved thoughtful and kind - without appearing 'gushy'. They, apparently, gelled quickly with my friend as she appeared relaxed and responsive. We were cared for all the time we were there. My friend is back in July. We look forward to visiting again!"

Nancy P
carehome.co.uk rating: 5.00 out of 5

"Although not overly keen, my father was persuaded to take a week of respite care during my recent holiday abroad. From the minute he arrived in the Queens Manor, to the moment he left, he was welcomed and supported with a smile. Nothing is too hard for the staff and all try their very best to ensure those in the care home are treated with respect. His view was that it was 'like staying in a 5-star hotel' but even better, as people took time to sit and talk to him and ensure he had everything he needed. He made new friends during his stay too - from the staff to those staying there and he intends going back to visit. He has also been invited back to join a day out with some of the residents. I was really pleased that he had such a positive experience as it will open this up as a choice for another 'holiday' or even more permanent support if required in the future. Thanks to everyone who made his stay such a positive experience!"

Carol S
carehome.co.uk rating: 5.00 out of 5

"The fact that I am here and I am understood by the people that are here. Praising the manner in which I am cared for cannot reach limits and that you all appreciate the thanks I can give as it is meaningful and genuine. My words might not seem a lot, but I am very grateful for the wonderful life you all helped me have here, and that means more than any thanks I can ever give."

Andrew M
carehome.co.uk rating: 4.92 out of 5

"Very comfortable, relaxed atmosphere. Staff are the best in the world - they all care that they make their residents feel no anxiety and have plenty of diversions. The environment is great but the staff make the place."

Leo H
carehome.co.uk rating: 5.00 out of 5

"Excellent. My husband has had 2 weeks' respite care after a difficult time in hospital. I could not have asked for more - care has been exceptional. All staff are "stars"."

M D
carehome.co.uk rating: 4.90 out of 5

"I have lived at Queens Manor for over six months and feel very "at home". The staff have been very friendly and spend time chatting with me. I get taken out for excursions which I enjoy. The food is very nice. Everyone helps me to enjoy my life here. Thank you."

K B
carehome.co.uk rating: 4.42 out of 5

"My Dad received a very warm welcome from all the staff when he arrived at Queens Manor directly from hospital. He settled in quickly and it was so thoughtful of the team to give him the opportunity to go to the Scottish Air Show at East Fortune on only his second day in residence. Dad is really enjoying getting involved in the lifestyle programme, which I think is giving him the stimulation that he has been missing. Everyone at Queens Manor is dedicated and caring towards both patients and their families - it is very much a home from home. Residents are most certainly 'Celebrating Life', so thank you so much."

Fiona B
carehome.co.uk rating: 5.00 out of 5

"My mother was at Queens Manor for 3 week's respite stay. She has never stayed in a care home before, but she thoroughly enjoyed her 'holiday!'. The home is like a 5-star hotel but with 24/7 care facilities. It is beautifully decorated and clean with a nice and safe garden for my mum to wander about in. The best thing about the home is the staff, they are kind, respectful, friendly and cheerful, that really made the stay more enjoyable for my mother."

C D
carehome.co.uk rating: 5.00 out of 5

"The care home is very comfortable and beautifully arranged. The facilities the care home provides are either onsite or visits are arranged with a minibus for transport. The staff, which includes everyone, the cleaners, the care staff, the management of the home, are all helpful and cheerful and make me feel welcome. I have met people who have chosen to live here permanently and they are also happy and very positive about Queens Manor. It has been a very good experience all round."

C C
carehome.co.uk rating: 5.00 out of 5

"Everyone very friendly, helpful and caring. Any problems are efficiently and promptly dealt with. Plenty of activities and outings, it is your choice. I really enjoy my life here, never lonely."

J T
carehome.co.uk rating: 4.75 out of 5

"The management and staff have been so professional, knowledgeable and have been wonderful in welcoming my husband for respite care. Every need was addressed to make him feel secure and commitment to make him enjoy his stay was fantastic. I felt so relieved he was receiving exceptional care, which allowed me to relax and have a welcome break. I now have the confidence to let him have regular visits. Thank you to such wonderful staff."

D C
carehome.co.uk rating: 4.92 out of 5

"Our mother came to Queens Manor in October for respite care, followed three weeks later by our father, also for respite. Three months later they are now permanent residents. This was all very sudden for our family and the staff at Queens Manor have been extremely helpful to my parents and us to adjust to a new way of living. The manager is excellent and this is reflected in her staff. They are warm and welcoming and make every effort to get to know our parents as individuals and treat them as such. It is very reassuring for us as a family and gives us peace of mind knowing they are being cared for in the manner they are. The lifestyle enrichment team think of so many different activities for them and clearly love their job. Any issues or concerns we have are dealt with quickly and staff are always willing to chat over anything with us. Thank you all very much."

Jane A
carehome.co.uk rating: 4.83 out of 5

"I have just been in Queens Manor for the last fortnight and I have been most I'm pressed with its high standard of care at this home. Everything in this home has been very well thought of and the furnishings were first class. Only slight grumble, not enough wardrobe space! Food and chef outstanding."

P H
carehome.co.uk rating: 4.36 out of 5

"I never thought my granny would settle so well in a care home. The staff are absolutely wonderful and they really go above and beyond. It is so lovely to see how much the staff care, they are amazing. The amount of thought that goes into everyday activities and small details is incredible. We are so lucky we found Queens Manor."

C S
carehome.co.uk rating: 5.00 out of 5

"How lovely to arrive on an unscheduled visit to see my mum in her room having a foot massage. Mum was grinning ear to ear, which makes us all very happy to know that she is in very safe hands, quite literally."

Brian W
carehome.co.uk rating: 4.82 out of 5

"My mum is a resident here and I cannot commend the staff and management enough. Staff have been doing their utmost to keep the residents' spirits up, and to keep them safe. Staff and management have been brilliant at keeping us informed of the residents' wellbeing and activities. I cannot praise them highly enough, they are superheroes. Remember to stay indoors, protect the NHS and care homes, save lives."

Laraine M
carehome.co.uk rating: 4.83 out of 5

"Queens Manor has a fantastic team - we cannot thank them enough for all the care and compassion they gave to our Mum and us, particularly in the last week of her life. We'll never forget such kindness."

Janice K
carehome.co.uk rating: 4.42 out of 5

"Remembering this review is being given at a time of lockdown. Food good but limited similarly with activities invited by lifestyle team. The staff here are incredibly sensitive to the residents requirements. I am very moved by their attitude and concern for those in their care. The cleanliness must be mentioned, I have visited many care homes in my life, some not quite fresh, maybe because of conditions. Q M staff are aware of this problem and constantly clean all areas."

D D
carehome.co.uk rating: 4.67 out of 5

"I have been a resident of Queens Manor for six months - my wife is also a resident here - she arrived 3 weeks before me. The day after I arrived we celebrated our 70th wedding anniversary and the home laid on a celebratory lunch with all the trimmings. I cannot speak too highly of the care and attention we have received here. The carers are in a class of their own - they have ensured that whatever the time of night or day there is always a quick response to a summons. My wife who is partially disabled also has dementia, her carers cope with this admirably. Apart from the caring staff there are also specialist staff who organise activities - these are well-conducted and include visits outside the home (prior to the present lockdown)"

James S
carehome.co.uk rating: 4.58 out of 5

"I would more than highly recommend the Queens Manor. My grandmother is currently staying at the Queens Manor for rehabilitation after a recent hip operation. With the current global situation, I was extremely stressed and worried about where my grandmother would go. Speaking with the lovely Customer Relations Manager, she has been more than a great help and has really gone the extra mile to help get my gran the right care. Another member of staff has gone above and beyond making sure my Grandma has had lots of programmes to watch on the royals, making her very happy. She calls him her “boyfriend”. All staff have been great on keeping me updated and accommodating my grandma's interests and needs."

Peter C
carehome.co.uk rating: 5.00 out of 5

"My dad became a resident at Queens Manor during the current Covid-19 situation. I haven't been able to see him since he's moved in but this has made me much more aware of how fantastic the staff are. From the initial meeting with them which was helpful and informative, through to them settling my dad in (everything from getting him a packet of his favourite sweets on arrival through to a birthday message video for me!) and from speaking to him how well he is enjoying the company and the surroundings. Overall, given the stressful time it was, the team at Queens Manor couldn't have been more helpful and have had my dad's needs at the heart of everything they have done for him and me."

Derek R
carehome.co.uk rating: 4.83 out of 5

"At the start of the COVID Lockdown in March my mum fell, sustaining a knee fracture and a skin laceration. After living with me for a wee while we decided that Mum needed some long-term care until, if she wished to, she was able to return home. The choice of Queens Manor was rapidly clearly the right place - she was warmly welcomed by the carers and we were reassured on a daily basis how well she was settling in. She had to be isolated for 14 days initially but after that she was welcomed into the close, warm community of the home. We have been unable to visit Mum due to lockdown restrictions, but numerous phone calls to Mum and to the carers have convinced us that she is comfortable, content and has now no wish to return home to manage alone when she can stay where she is to be fed, watered, entertained and even given a fabulous 93rd Birthday party yesterday. It’s great to know that Mum is in loving, caring hands and we look forward to visiting very soon."

Louise S
carehome.co.uk rating: 4.58 out of 5

"What an incredible home! The manager and her team run a fantastic home. It’s warm, welcoming and very luxurious. The staff were professional and curious. I would highly recommend Barchester Queens Manor Care Home to anyone looking for a care setting."

Laura C
carehome.co.uk rating: 4.58 out of 5

"This is an exceptionally good care home. The staff are beyond equal and I would have no hesitation in recommending it to friends or family. The level of the home sets an excellent example and this is mirrored right down to the cleaners. The food is good but it is a struggle for staff to meet budgets at the current time."

Valerie C
carehome.co.uk rating: 4.75 out of 5

"One of the best-managed healthcare facilities I have ever experienced. Kind, compassionate, skilled care consistently delivered."

Joe G
carehome.co.uk rating: 5.00 out of 5

"My dad moved into the care two weeks ago, the staff have been fantastic, making sure the transition from hospital to care home went smoothly. His room is lovely and very homely, he has lost a lot of weight whilst in hospital but the food at Queens Manor Care Home is excellent and he likes the choices on the menus. The staff have been very helpful too, even tagging all his clothes which was a great help to his family. Special thanks to the senior carer for sorting out his medication. Would definitely recommend the home in the future."

Ellyn G
carehome.co.uk rating: 5.00 out of 5

"This is a wonderful care home for anyone considering becoming a resident. The facilities are quite unmatched making it a clear front-runner when looking into options in and around Edinburgh. What really stands out is the level of care and attention given by each department. They seem to be very inclusive when considering meal options, activities, and level of care. Would absolutely recommend going for a look around and speaking to the team if you are interested in this location."

Amy O
carehome.co.uk rating: 5.00 out of 5

"I see all the staff working together for the residents, whether it be the everyday get-together or in memory lane. Respect and dignity are very much a high priority for each and every resident. Commitment to quality of care, as there is a resident questionnaire and discussion group weekly. Compassion and improving lives, I personally agree and witness - lots of opportunities for events happening. With the care that is taken with our loved ones overspills to the family members, we feel overwhelmed with the fact that we are as one and kept informed frequently. This is a very high standard of care."

P S
carehome.co.uk rating: 5.00 out of 5

"My great-aunt has stayed in Queens Manor Care Home from June 2022 and loves it. She wasn't getting enough social interaction at home and Queens Manor is a hive of activity with something always going on. Their recent Fringe Event was great and offered something for everyone. The food has good variety and the care and compassion shown is second to none in the area. 100% recommend."

Rebecca H
carehome.co.uk rating: 5.00 out of 5

"Mum came into Barchester Queens Manor Care Home for four weeks respite and was so happy she stayed! The staff were very welcoming and the surroundings are very attractive, immaculately clean and comfortable. Mum settled immediately and enjoyed all the activities. The staff are extremely caring and friendly and welcome family and friends. A big thank you to them all for a job well done."

K R
carehome.co.uk rating: 4.67 out of 5

"I visited with my Grandmother on their open day in May. Staff were very welcoming and friendly along with great management. The home offers plenty of opportunities for the residents. The building was lovely and clean. Would highly recommend it to anyone."

Rosalie J
carehome.co.uk rating: 5.00 out of 5

"My gran has been living at Barchester Queens Manor Care Home for two years now and it is nothing short of excellent. The attention to detail, commitment of staff and care given is second to none. We attended their event on Saturday and it was amazing. The event brought great memories back for my gran and allowed us time to spend at an event as a family. Who knows if this would have ever happened without Queens Manor. Thank you."

L O
carehome.co.uk rating: 5.00 out of 5

"I attended the Queens Manor Fringe festival with my family, what a great day for everyone! My gran loved everything that was going on from the street act, canapes, cocktail bar and Jazz band. It was all lovely and well organised. Staff always go above and beyond at Queens Manor and they are all amazing. If anyone is looking for a fun, caring and beautiful place to live, look no further than Queens Manor."

I C
carehome.co.uk rating: 5.00 out of 5

"My mum enjoyed the recent Fringe event where a wonderful jazz singer performed songs from the past. The host was witty and welcoming and the singer was accompanied by 2 excellent musicians. The home had gone out of its way to organise an entertaining afternoon with drinks and homemade snacks. My mum is a fairly recent resident and, as a dementia patient, lives on the first floor. Initially, she took part in some activities and was included in 2 outings which she enjoyed very much. Unfortunately, she doesn't always realise what is on offer and relies on family or members of staff to encourage her to participate. Otherwise, we have been very happy with the care my mum is receiving and appreciate the hard-working staff and the care they give to the residents."

L C
carehome.co.uk rating: 4.92 out of 5

"Dad has now been at Queens Manor for three years. All the staff are lovely and Dad is very well cared for. It's very comforting to know that Dad is safe and happy. There is plenty of activities throughout the week to keep everyone entertained. My sister, brother and I are very happy we chose Queens Manor for Dad."

Susan B
carehome.co.uk rating: 4.92 out of 5

"Care home is a new build, well-designed, clean and tidy. More importantly, all the staff are friendly, polite and very caring. How they do the job I don't know!"

G S
carehome.co.uk rating: 4.67 out of 5

"I had my lunch with Mum today. Excellent food and service served in a small private lounge with a lovely view of the garden adjoining the home and its car park. Highly recommend dining in to avoid the chilly weather outside. Lunch by the way was mushroom soup and chicken supreme."

Alastair H
carehome.co.uk rating: 5.00 out of 5