Reviews for Ritson Lodge Care Home

"Barchester Ritson Lodge is a wonderful place, clean, excellent food, fantastic staff. My dad came in a very ill, weak man, unable to eat but left eating, much stronger and happy."

A C
carehome.co.uk rating: 5.00 out of 5

"Barchester Ritson Lodge is a wonderful place, clean, excellent food, fantastic staff. My dad came in a very ill, weak man, unable to eat but left eating, much stronger and happy."

A C
carehome.co.uk rating: 5.00 out of 5

"This is a modern, purpose-built care home and therefore, has wide open corridors, welcoming lounges and seating areas, first-class ensuite rooms and great facilities. The care staff are, in general, brilliant, both friendly and approachable with a genuine interest in the residents. The home charges premium fees and promises a first-class living environment and this is where it falls short of the five-star service it claims to provide. A resident's daily life revolves around food and meals and for a home which promises so much, the food is often a great disappointment. The published breakfast menu often falls short of the published options. Often staple items such as eggs, mushrooms and brown bread are unavailable. Main meals can be poorly cooked or overcooked. Meat and fish can be dry and overdone and food in general, is often served cold. When he entered the home, he was told he could have meals with his family but he has said that he would be embarrassed to entertain family."

Philip H
carehome.co.uk rating: 4.08 out of 5

"This is a modern, purpose-built care home and therefore, has wide open corridors, welcoming lounges and seating areas, first-class ensuite rooms and great facilities. The care staff are, in general, brilliant, both friendly and approachable with a genuine interest in the residents. The home charges premium fees and promises a first-class living environment and this is where it falls short of the five-star service it claims to provide. A resident's daily life revolves around food and meals and for a home which promises so much, the food is often a great disappointment. The published breakfast menu often falls short of the published options. Often staple items such as eggs, mushrooms and brown bread are unavailable. Main meals can be poorly cooked or overcooked. Meat and fish can be dry and overdone and food in general, is often served cold. When he entered the home, he was told he could have meals with his family but he has said that he would be embarrassed to entertain family."

Philip H
carehome.co.uk rating: 4.08 out of 5

"The staff responded quickly and efficiently when my 97-year-old mum recently had a fall. They have adapted their care to meet her increasing needs. They are kind and respectful and keep us fully informed at all times."

Judith O
carehome.co.uk rating: 4.92 out of 5

"Cannot fault Barchester Ritson Lodge. The care, and the staff are exceptional. Activities are excellent, nice to see the residents joining in."

Julie R
carehome.co.uk rating: 4.83 out of 5

"The staff responded quickly and efficiently when my 97-year-old mum recently had a fall. They have adapted their care to meet her increasing needs. They are kind and respectful and keep us fully informed at all times."

Judith O
carehome.co.uk rating: 4.92 out of 5

"Cannot fault Barchester Ritson Lodge. The care, and the staff are exceptional. Activities are excellent, nice to see the residents joining in."

Julie R
carehome.co.uk rating: 4.83 out of 5

"I speak as I find. If I think, see or know anything I report it to staff, the problem is sorted swiftly, politely and often with humour. My husband is happy and that is my priority. I notice a shortage of spare hand towels and face cloths, often only one toilet roll - no spare on shelf. Why? All staff appear to be happy working at Barchester Ritson Lodge, which is important. All the staff treat my husband with respect and lots of patience."

Susan S
carehome.co.uk rating: 4.25 out of 5

"My Mum was transferred from the local hospital for rehabilitation as was not well enough to return home. Her stay was short - just 2 weeks, but I cannot praise the staff enough for the way they looked after her. With the encouragement of the carers, she made excellent progress both physically and with her social skills. The standard of care was exemplary. Thank you!"

J G
carehome.co.uk rating: 4.58 out of 5

"My mother has dementia and can be very difficult at times but the staff are patient and caring - seeing that her needs are met. On her 100th birthday, they organised a party with entertainment and she had a wonderful day. At the weekend, they provided a room and decorated it so family members who were unable to attend in the week could have a private party. The food provided on both occasions was lovely and the manager and entertainment manager both ensured that we have everything we wanted for the occasion."

K M
carehome.co.uk rating: 4.25 out of 5

"I am very happy to be living at this lodge. It is very safe and homely and the staff are very caring."

Janet M
carehome.co.uk rating: 5.00 out of 5

"I received hospital care treatment for one week following a severe attack of bronchial pneumonia. The attack left me feeling very weak an unable to look after myself. Prior to my illness, I was my wife's full-time carer because she suffered from multiple sclerosis and a degree of dementia. My wife was admitted into Barchester Ritson Lodge upon my admittance into hospital. I was admitted in The Lodge following my release from hospital. Without exception my wife was very well cared for upon her admission, admin was both friendly and efficient. Upon my admission into The Lodge, it was necessary for me to be undressed and put to bed. Thereafter I needed assistance with bathing and dressing on a daily basis for about two weeks. Since then my condition has improved and I am now able to look after myself. Throughout our stay at Ritson Lodge, my wife and I have consistently received friendly and efficient service of the highest order. Mentions should also be made of the excellent food which is both varied and well presented."

J C
carehome.co.uk rating: 5.00 out of 5

"The staff are willing to discuss what is best for the resident. Very quiet, residents feel safe. The care is person-centred including residents in decisions. Visitors made to feel very welcome and part of the family."

Chris F
carehome.co.uk rating: 5.00 out of 5

"My friend was admitted as an urgent respite 2-week stay this was arranged by an assessment and within three hours my friend was settled in his comfortable room. He is treated as an individual with ish choices being listened to and he has settled well. The staff are wonderful and the manager is so encouraging and compassionate about her job."

Lynda F
carehome.co.uk rating: 4.92 out of 5

"I have lived in Ritson Lodge for a year and I like living here. I feel safe here. The staff are caring. They know what they are doing."

Edna G
carehome.co.uk rating: 4.67 out of 5

"A very caring and peaceful home that is well run and managed. The staff have time for the residents. The food is very good and the individual requirements are catered for. Lots of activities."

M D
carehome.co.uk rating: 4.67 out of 5

"I came to Ritson Lodge to visit a friend of mine who's been staying here. I can only say that you feel very welcomed - smile and hello when you walk in. They are happy to show you where to go as well which is nice as the home is quite big. Fresh flowers in cafe and tasty cakes and coffee with my friend. My friend seems happy."

Jenny G
carehome.co.uk rating: 4.67 out of 5

"My mum has been a resident here for two years and has been cared for very well and with dignity, as well as compassion. During this time the staff have always placed safety and wellbeing first. Every member of staff is a star. Yes we can find small fault but nothing and no-one is perfect. I visit my mother every other day so I know this is a caring home. I respect their work and commitment."

C W
carehome.co.uk rating: 4.83 out of 5

"I visit this home to see my mother and I have no problem with the care given here. I see the activities that my Mum joins in with and I think that they are very good. She has a good time and is looked after well."

N B
carehome.co.uk rating: 4.75 out of 5

"My Aunt was taken very good care of which was very comforting in her last weeks of life. A lovely environment and very dignified. The family were comforted to know she spent the last weeks being comforted in the lovely surroundings and being kept informed. Thank you."

Tina P
carehome.co.uk rating: 4.60 out of 5

"My mother enjoyed her stay and had nothing but praise for everything. From my point of view, I saw that she became much more sociable and was eating and drinking much more. Thanks to everyone."

H W
carehome.co.uk rating: 4.92 out of 5

"I think the care and all of the staff are absolutely wonderful. I would like to say thanks to your manager for the help and consideration that she has given me. As I said before, the staff and nurses are great. I will miss them but I have to look after my pocket."

Lennard C
carehome.co.uk rating: 4.67 out of 5

"The Activities Coordinator is a very loving person and always willing to help. The home, in general, is very clean and tidy. The staff are very nice."

W B
carehome.co.uk rating: 4.33 out of 5

"The friendly approach and warm welcome Ritson Lodge gives shows the level and care the home provides to the current and future residents of the home, including relatives and friends of the residents."

K S
carehome.co.uk rating: 5.00 out of 5

"I have spent three weeks in Ritson Lodge, Hopton-on-Sea in order to recover after an operation from hospital. Ritson Lodge provided the most comfortable and caring convalescence with cheerful, willing and capable staff, all in a happy atmosphere. Meals were always delicious and beautifully cooked. I consider that I have had very good care at Ritson Lodge, Hopton-on-Sea."

U C
carehome.co.uk rating: 5.00 out of 5

"This was our very first visit to Barchester Ritson Lodge. We were made very welcome by both staff and residents. We enjoyed the Peppa Pig muddy puddle challenge too. Well done to all the staff for organising this great event."

K B
carehome.co.uk rating: 5.00 out of 5

"Our dad needed more help, decided he should go back "NORTH" sadly he became ill. Chest infection, influenza, and pneumonia. We looked locally at random and came across Ritson Lodge. Wow, a beautiful place, caring and considerate staff with real empathy to resident and relatives. Our family feel comfortable in the knowledge that dad is really cared for. Thank you all."

Ian B
carehome.co.uk rating: 5.00 out of 5

"I am extremely happy to have had the opportunity to experience the kindness given to me during my stay. With such pleasant surroundings, delicious variety of food, coupled with the compassion, patience and love shown by all the staff concerned, this lodge fully deserves a 5-star rating. Very highly rated."

Eileen H
carehome.co.uk rating: 4.67 out of 5

"I had to transfer my dad who had been living at home wife from hospital to Barchester Ritson Lodge. The staff are wonderful not only kind and understanding to the residents but help families also. The home is clean and homely and has a friendly atmosphere. Special thanks to the senior nurse, her kindness and caring ways are a credit to your home."

Julie B
carehome.co.uk rating: 5.00 out of 5

"The senior nurse is a very cheerful person and gives us confidence that she is very capable of giving our mother the support and help that she needs. She makes us feel that our mother is in a good place and that we can rely on her to be looked after. The home is spacious and warm and is clean and very well run. The staff are very friendly and courteous and the facilities are first class. All in all, we cannot think of a better house to be in."

Nigel L
carehome.co.uk rating: 5.00 out of 5

"We cannot thank the staff enough for the respect, empathy, kindness and friendliness they have demonstrated to my dad but also all our family. Our first care home experience was filled with sadness, frustration and anger with dads care. Moving to Ritson Lodge has given us peace of mind. We are now safe in the knowledge that dad is given the best possible care. Wonderful facilities, wonderful carers/nurses very grateful."

Karen S
carehome.co.uk rating: 5.00 out of 5

"Ritson Lodge offers a warm friendly welcome to resident and visitors. I cannot thank you enough for the care you have given my husband. I can leave him knowing he is being given the best care and being treated kindly."

Janice W
carehome.co.uk rating: 5.00 out of 5

"I appreciate all that the carers did for me, they got me up and about again and did all to help. The laundry ladies were wonderful (top class). All staff were professional to the tea boys and girls and nurses. Wasn't happy when someone walked past with a scowl on their face, it let the whole place down. Food not worth the money."

V C
carehome.co.uk rating: 3.25 out of 5

"The overall ambience of the home is very good. Good décor and surroundings. Sometimes requests for care incur delays, which have meant my father wet himself (on 2 occasions). All staff are friendly, I feel that he is in a safe environment, when necessary they have sought medical attention."

Patricia M
carehome.co.uk rating: 4.00 out of 5

"Generally, very good all-around, staff are very good, so 4 stars, not 5. Some lapses in housekeeping, such as only the occasional hoover of rooms. Staff require prompts for clothes collection and cleaning, as residents don't know if clean or not. My mum requires help every day with showering/washing."

C H W
carehome.co.uk rating: 3.80 out of 5

"My mum came into Ritson Lodge in October 2016 initially for respite care. After 4 weeks she made the decision to become a permanent resident. We cannot fault any aspect of this care home. The carers especially deserve a mention for their kindness, patience, and compassion. Mum is very happy here."

L B
carehome.co.uk rating: 4.50 out of 5

"It never ceases to amaze me the level of love, care, and attention that the staff put into looking after my mother and the other residents."

Allison H
carehome.co.uk rating: 4.67 out of 5

"My father moved into Ritson Lodge having relocated from Essex to be closer to the family - so far we have been impressed with how my father has been integrated into the home environment. Staff have been accessible, approachable and receptive to my father's needs."

K S
carehome.co.uk rating: 4.25 out of 5

"Ritson Lodge is a lovely place to live with super décor and furnishing. Most staff can't do enough to help the residents to make the home "their home". They do, however, seem understaffed at times, especially evenings where my aunt and uncle need help to go to bed. Also, if visiting at night we have difficulty getting in the front door and have had to wait as long as 15 mins to be let in! If these things were addressed we would describe the care as excellent."

Brenda O
carehome.co.uk rating: 4.45 out of 5

"My mum was admitted in April 2017 for respite. She is 97 and has dementia and nursing needs. She is in the nursing wing at our request. Management has always been available for discussion and to alleviate any concerns. Placing a loved one in a care home is a huge responsibility and we have found the management very understanding, reassuring and supportive. This can also be said for the nursing staff who have also adhered to our rights as 'LPOA's' for our mum. The carers are very attentive to both my mum and us when we visit. I love the fact that I can visit at my convenience, with this said, thank you all so much. Mum is now a permanent resident and is very happy here."

E B
carehome.co.uk rating: 4.33 out of 5

"All good at Ritson Lodge. The care, everything is good. The staff always good to family and friends. All seem happy to help, right down to the cleaning, washing clothes etc are lovely."

Rosalyn H
carehome.co.uk rating: 4.08 out of 5

"The atmosphere is calm and pleasant. On entering I feel that I am going into a hotel rather than a care home. The staff are always willing to help and very kind to the residents. The Lighthouse Café enable residents to feel that they are entertaining guests who visit them. The entertainment and activities provided for the residents is varied and keeps them occupied. I like the additional lounges where you can sit quietly and talk when you visit."

Janice C
carehome.co.uk rating: 5.00 out of 5

"Mu mum entered Ritson Lodge in January 2015, and I can honestly say that she has the bst care she could have in the time she was there - mum passed away on the December 30. I love in Canada so was not able to visit mum while she resided there. I dropped in on January 22 2016, without an appointment. I was met by the general manager, who did not hesitate to show my daughter and myself around. All I can say is this is a wonderful, clean, professional, well looked after facility and staff are very caring. I would definitely recommend this facility to my friends and relatives."

Pearl C
carehome.co.uk rating: 5.00 out of 5

"My mother only has one night at Ritson Lodge for a TLC break but unfortunately the next morning she passed away. She was looking forward to a break while her bathroom was being converted to a wet room as her husband of 63 years has dementia, also he was in hospital after having a stroke. She was really pleased they let her stay although this was very brief, the staff, especially the manager, were outstanding and as a company should be very proud how this home is run."

Betty
carehome.co.uk rating: 4.83 out of 5

"My uncle spent the last two years of his life at Barchester Ritson Lodge and during my regular visits was always clean and tidy and well fed and looked after in a warm and very well kept environment, albeit a fairly new building. Staff were always on hand and very courteous and caring. I am delighted my uncle spent his last years in such comfortable surroundings."

Linsay G
carehome.co.uk rating: 4.50 out of 5

"I was here for nursing care primarily and this was excellent. In addition the carers were always kind and helpful."

L C
carehome.co.uk rating: 4.00 out of 5

"I spent 2 weeks respite care at the above facility. I cannot praise it enough as my every need was taken care of. The home, staff, meals, planned events, comfort and cleanliness were all first class. Everything was to my liking. There was no downside at all."

J W
carehome.co.uk rating: 5.00 out of 5

"My close friend was a resident at the above care home for three years, until her demise in March. I cannot fault the care, attention and medical facilities available from this home. All the carers did their very best for my friend at all times and adhered to my/her requests when possible."

Pamela N
carehome.co.uk rating: 4.83 out of 5

"I was in Ritson Lodge for two weeks respite. I was well cared for and the staff were all very kind and friendly."

Rosaleen P
carehome.co.uk rating: 4.50 out of 5