Reviews for Ross Court Care Home

"I am very pleased with the care both physically and emotionally that Mum receives at Ross Court. She is treated as an individual. The care staff are really good at communicating with us, the family. Thank you to the manager and all the staff."

M T
carehome.co.uk rating: 5.00 out of 5

"All of the staff at Ross Court are very friendly and kind. The food is of a very high standard and Mum's 'garden room' is comfortable and cosy with a nice view. The entertainment organiser works very hard to provide interesting activities which Mum enjoys taking part in, within her capabilities."

Susan H
carehome.co.uk rating: 4.50 out of 5

"I have visited a friend frequently at Ross Court since she became a resident there. I have always found the staff friendly, cheerful and helpful. The home is spotless and kept in excellent order. There seems to be a happy, homely atmosphere."

Nesta H
carehome.co.uk rating: 5.00 out of 5

"Ross Court Care Home is an excellent care home, with wonderful caring staff. They go above and beyond and nothing is too much trouble. Including arranging lunch for mum with dad on her birthday. Lots of activities and fantastic events like their Hawaii tropical day."

K S
carehome.co.uk rating: 4.75 out of 5

"Ross Court has been so welcoming from the moment my father 'checked in'. It has a light airy feel when you arrive in the building and the cleanliness of the rooms and all communal areas are faultless. The staff are absolutely wonderful and are at hand to help whenever needed. Everyone is so friendly! My father feels comfortable and looked after which provides me with peace of mind that is invaluable. I have been told on many occasions that the food is fab here and I can confirm that this is 100% true! Thank you!"

V D
carehome.co.uk rating: 5.00 out of 5

"I was welcomed into the care home by very friendly staff and soon settled in my room which has a view of trees from the window. All the staff are kind and caring, understanding and helpful. I enjoyed all the activities which I joined and was able to meet other residents. The meals were delicious and varied and I enjoyed them. Thank you for a lovely stay and break - for myself and my daughter who looks after me at home."

Julia H
carehome.co.uk rating: 5.00 out of 5

"Care home staff had made such an effort to make my aunt's 100th birthday a special occasion for her (and us), despite all the building work going on which meant that we had to use the main dining room instead of a private room for our tea party. A table has been laid for us in a corner of the room and there were lovely decorations including balloons displaying '100'. A lovely cake had also been made. Nothing seemed too much trouble for the staff to help us have such a memorable afternoon. It was also lovely to see that the staff managed to involve other residents in the celebration by helping to share cake and drinks around."

Caroline L
carehome.co.uk rating: 4.82 out of 5

"I wanted to praise the wonderful ‘nighttime carers’ (2 of whom were holding Mum’s hand when she slipped away) and all the ‘Ross Court Team’ for the care and compassion shown towards Mom especially during her last few days at Ross Court. Mom was treated with the utmost compassion, dignity and kindness. Mom had lived at Ross Court for 12 months and really enjoyed interacting with Barchester colleagues including the House Keeping Team. One staff member made her laugh, and she had a real soft spot for two others. Although she didn’t eat very much, she always looked forward to the lovely meals at Ross Court which I sampled with her on a few occasions. Although Mom’s funeral service was miles away it meant a lot to see staff at her Requiem Mass. Mom would have really liked that. I was also touched to receive the letter and card from a staff member. We just wanted to say ‘thank you’ for everything."

Fiona M
carehome.co.uk rating: 4.83 out of 5

"I have only spent time coming to visit my friend over a period of three years, staff always helpful and friendly and impressed at the cleanliness of the home."

Lindsay R
carehome.co.uk rating: 3.67 out of 5

"Mum has now been at Ross Court for over 7 years and is well-settled and cared for by all the staff, which is much appreciated. She enjoys the food, particularly the homemade cakes. She also enjoys the activities and we appreciate the role of the activities coordinator and hope as the home expands more support in this area including for 1-1 time is allocated and the points raised at the residents and relative meeting re: audio-visual support, are acted upon. We appreciate the new management support and look forward to the building refurbishment and completion."

Alyson L
carehome.co.uk rating: 3.92 out of 5

"The staff were wonderful as my mum was in for respite care. The room was very comfortable and the bathroom was very modern."

S E
carehome.co.uk rating: 4.75 out of 5

"Mum joined Ross Cour in June 2022. She settled well - a few ups and downs, with health issues. Since a new manager started, things have improved, and now renovations are completed. It is a place for Mum to live. All the staff are always very kind and lovely to Mum."

Sarah G
carehome.co.uk rating: 5.00 out of 5

"I have visited family members in several care homes across the country, and this is the best, most friendly and welcoming I have been in. Lovely surroundings."

C H
carehome.co.uk rating: 5.00 out of 5

"The new decorations have been done to a very high standard, and the type and quality of the furnishings are excellent. All staff are extremely caring, and nothing is too much trouble. Mum loves it here, and we feel confident that all her needs are being met."

Martin D
carehome.co.uk rating: 4.67 out of 5

"This is my father's fifth trip to Barchester Ross Court Care Home for respite. Wonderful care home, brilliant staff, always has a great time here. Absolute Peace of Mind leaving him here. Recently been refurbished to an excellent standard."

C H
carehome.co.uk rating: 5.00 out of 5

"All staff have been welcoming when admitting my mum to Ross Court. The newly refurbished areas add to the ambience of the premises and the new furniture enhances the overall standard of accommodation. The manager and staff are always helpful when we have any questions concerning my mother's well-being. On occasions we have visited when activities are taking place, my mother enjoys the stimulation for her mental health."

S A
carehome.co.uk rating: 4.67 out of 5

"I approve of the refurbishment of Ross Court; however, I wonder if there are any plans to redecorate the bedrooms. My mother's room will benefit from decorating and new curtains, which I understand will be done in the new year."

G R
carehome.co.uk rating: 4.50 out of 5

"Would just like to say how wonderful everyone is. So caring, thoughtful and understanding. When Mum first came to the home, we thought we were going to lose her, but a year and a half later, she is still here. Due to the great care she gets here, and she loves everyone. But sorry, girls, she does forget your names."

Kiri B
carehome.co.uk rating: 5.00 out of 5

"Since 2015, my mother has been at Ross Court. She has been kept safe through covid, cared for and attended to when ill, been entertained, and her needs and desires have been catered for. She now has a 5-star service in a 5-star model environment delivered by top quality staff, who not only look after her welfare but mine too by keeping me informed and advised accordingly."

V L
carehome.co.uk rating: 5.00 out of 5

"An inviting all family, friendly environment with lots to do and lovely new decor."

Chloe D
carehome.co.uk rating: 4.33 out of 5

"I recently visited my godfather at Barchester Ross Court Care Home and was impressed by the friendly and helpful staff. The surroundings and rooms are well-kept, up to date and have been recently refurbished. I have visited many homes and this is the best I have come across. I believe my godfather is well cared for and treated with dignity."

Ben H
carehome.co.uk rating: 5.00 out of 5

"Barchester Ross Court Care Home was beautifully appointed and clean throughout. All the staff were professional and caring and took an interest in their clients. The preparation of the food was very good and there was plenty of choice on the varied menu. Communication was excellent, especially with the manager who responded promptly with all queries. I was delighted and confident with the level of care that my mother received."

C W
carehome.co.uk rating: 4.83 out of 5

"Excellent in all respects. All staff are friendly and helpful. Food lovely. "Entertainment" is fun and great birthday cake."

Brian D
carehome.co.uk rating: 5.00 out of 5

"My husband was extremely happy at Barchester Ross Court Care Home, he even stayed an extra week! He loved the food and thought the staff were wonderful. They all made time to talk to him and made a great fuss on his birthday which he loved. When I need a rest, he will be quite happy to go back which says it all!"

Carole D
carehome.co.uk rating: 5.00 out of 5

"My mother was a resident at Ross Court from January 2023 to December 2024. Who cannot thank the staff enough for their love, care and compassion during this time. Also, the dignity with which she was treated as her health began to fail. Thank you Ross Court."

S H
carehome.co.uk rating: 5.00 out of 5

"I was so impressed by the level of commitment to the care of residents by all staff. They couldn't do enough for my parents and us when we visited. The food was appropriate to the needs of the individuals, that is they cared for their preferences and portioned according to their appetite. They made my parent's last few weeks as comfortable as they could. Can't thank them enough."

T R
carehome.co.uk rating: 4.67 out of 5

"My mum has been in Ross Court Care Home for 18 months. Living as I do, 450 miles away from the care home, I've always felt secure with the level of care and support that all the staff at Ross Court provide. The food is first-rate and almost at hotel standards. I visit Ross Court every 8 weeks and the level of care and support has never changed."

Julian P
carehome.co.uk rating: 5.00 out of 5

"A lovely, warm and welcoming place. Another toilet on the ground floor would have been useful. All of the staff are amazing and very loving."

L B
carehome.co.uk rating: 4.67 out of 5

"Ross Court Care Home is a first-class care home, providing a happy, safe and professional environment for its residents. My father has been a resident for two years and the level of care he has received has been above and beyond. I know he is both happy and well cared for and that ensures I have no concerns regarding his welfare. Keep up the good work!"

R L
carehome.co.uk rating: 4.55 out of 5

"My father moved into Ross Court Care Home last spring and we have found the staff to be patient and excellent with him. He has Alzheimer's so can be quite challenging sometimes. His needs are met daily. My only recommendation would be for regular sit-downs with the manager or senior staff to review how he is doing. Although it is the cold season and staff are busy, it would be good if he could be taken for a walk each day, as he misses the outdoors."

R B
carehome.co.uk rating: 3.75 out of 5

"I just wanted to express my thanks to the whole team at Barchester Ross Court Care Home for the care and support they gave my dad during the last two years of his life. He definitely wouldn't have got to 92 without them and that support extended to the family too. Thank you Ross Court Care Home."

Ray P
carehome.co.uk rating: 5.00 out of 5

"I spent a month at Barchester Ross Court Care Home after being in hospital for two weeks. I found that the care and attention were excellent and the food could not be faulted! Much enjoyed. The staff were very friendly and could not be more helpful. I enjoyed my stay at Ross Court."

Elizabeth L
carehome.co.uk rating: 4.83 out of 5

"A birthday get-together, tea party was arranged for my mother's 90th birthday. The manager and staff couldn't do enough for the family and friends. The food was delicious and so much of it. My mother has been there for two years and we would highly recommend the home for so many reasons."

Melanie B
carehome.co.uk rating: 5.00 out of 5

"Recently we attended the home for 4 days, to visit for a 90th birthday. All staff were polite and friendly and seemed to actively engage with all residents. The home itself is bright, clean and very comfortable. The staff helped organise a very enjoyable party which family and friends attended, as well as other residents."

Stuart M
carehome.co.uk rating: 4.50 out of 5

"I visited my grandmother for her birthday and they set up a lovely party that supplied lovely food and birthday cake."

Lily D
carehome.co.uk rating: 5.00 out of 5

"Every time we visit my grandmother, the staff are always so friendly and helpful. There are loads of activities to do every day and my grandmother loves it here."

Helen K
carehome.co.uk rating: 5.00 out of 5

"Barchester Ross Court Care Home put on a beautiful afternoon tea for Mum's 97th birthday for her family guests. It was lovely, with sandwiches, savouries, birthday cake and a beautifully decorated table. It was a lovely surprise and made Mum's and our day very special. Thank you to all concerned."

Jean A
carehome.co.uk rating: 5.00 out of 5

"Food excellent. I explained to staff I had all my facilities, complaints not knocking at bedroom door for entry. Been there three days when head nurse entered my room and opened my wardrobe, what are you doing I asked, reply getting you a clean shirt you have had that white one on three days, I only wear white and change every two days. Told her don't come to my room again. Complaint 2) two strangers in my room, did not know where they were. Security shocking. Will not be returning."

Roy B
carehome.co.uk rating: 3.08 out of 5

"The moment you walk into Ross Court you can feel the warm atmosphere and friendly welcome. The staff are very cheerful and helpful. The home is exceptionally clean and decorated to a high standard. My friend has settled in really well, and I would have no hesitation in recommending it to other families for their relatives."

Rosemary K
carehome.co.uk rating: 5.00 out of 5

"It's a dream come true for my dad to be at Barchester Ross Court Care Home. Beautiful home with next-level care and facilities. All the staff are so friendly and helpful. You can see they love what they do. Love that they do activities to get the residents socialising. It helps me massively knowing Dad is being cared for 24/7. The managers at Ross Court have certainly gone the extra mile for my dad. Forever grateful."

Donna E
carehome.co.uk rating: 5.00 out of 5

"Ross Court is a first-class care home. Under excellent management, the staff are brilliant and go to extraordinary lengths to ensure that my mother, and all the other residents, are comprehensively cared for, with compassion and dignity. Communications flow between myself and the home is faultless. Ross Court has a convivial atmosphere and it is always a pleasure for me to visit my mother there. Keep up the good work!"

Phil A
carehome.co.uk rating: 4.25 out of 5

"Instantly, on entering Barchester Ross Court Care Home, the atmosphere was so peaceful and relaxing. Staff and management are very kind and welcoming. They treat the residents like treasured guests in a five-star hotel and very much retain the personal touch. I am very happy with my 93-year-old friend being looked after in Ross Court. To visit her here is very pleasant and she feels like she is at home. I have visited other care homes in the area and feel Ross Court has the best facilities and care."

Elizabeth B
carehome.co.uk rating: 4.92 out of 5

"Ross Court - the staff are incredibly compassionate and are always available to help and support Mum. As a family we feel that our mum is exceptionally well cared for, they always have time for a chat if we have questions. Nothing is too much. Huge thanks to the staff."

Frankie P
carehome.co.uk rating: 5.00 out of 5

"Ross Court: since the refurbishment the home is like a top hotel, staff are always friendly and eager to help when needed. The bedroom is very spacious and well-appointed; food is excellent-restaurant quality! All in all an excellent home for MIL."

James P
carehome.co.uk rating: 4.83 out of 5

"Home visited over the last 18 months, I have found the staff helpful and cheerful. My friend is happy and well cared for. The care facility is always clean and staff is on hand to assist. They provided a lovely birthday tea for my friend and her family just last week and had a very enjoyable time."

Joan L
carehome.co.uk rating: 4.67 out of 5

"This is a wonderful, well-cared-for home. Spotless with friendly and helpful staff. A beautiful room for our dear friend."

Diana D
carehome.co.uk rating: 5.00 out of 5

"Ross Court Care Home is beyond excellent! My mother has been at Ross Court for around 3 years now. Her dementia is now quite severe. I live in the USA and it gives me such comfort to know she is being well cared for. Absolutely all of the staff are fantastic. I am able to do video calls with my mum anytime which is the next best thing to being there. I would highly recommend this care home in a heartbeat."

Paul W
carehome.co.uk rating: 5.00 out of 5

"Dad enjoyed his stay at Barchester Ross Court Care Home, he was unsettled to begin with but soon found his way around and made friends. He especially enjoyed the activities and food. IN hindsight, his first stay for respite should have been a fortnight to give him more time to adjust but that was our decision and nothing to do with Ross Court."

D B
carehome.co.uk rating: 5.00 out of 5

"A truly wonderful fortnight of respite care. Mum loved the activities which were plentiful and she was very well cared for by all the staff. Barchester Ross Court Care Home is beautifully decorated and very comfortable. Nothing was too much trouble. I would highly recommend this superb care home to anyone."

S A
carehome.co.uk rating: 5.00 out of 5

"Very restful week, will try again."

E G
carehome.co.uk rating: 4.25 out of 5