Reviews for Ross Court Care Home

"I spent a month at Barchester Ross Court Care Home after being in hospital for two weeks. I found that the care and attention were excellent and the food could not be faulted! Much enjoyed. The staff were very friendly and could not be more helpful. I enjoyed my stay at Ross Court."

Elizabeth L
carehome.co.uk rating: 4.83 out of 5

"I spent a month at Barchester Ross Court Care Home after being in hospital for two weeks. I found that the care and attention were excellent and the food could not be faulted! Much enjoyed. The staff were very friendly and could not be more helpful. I enjoyed my stay at Ross Court."

Elizabeth L
carehome.co.uk rating: 4.83 out of 5

"A birthday get-together, tea party was arranged for my mother's 90th birthday. The manager and staff couldn't do enough for the family and friends. The food was delicious and so much of it. My mother has been there for two years and we would highly recommend the home for so many reasons."

Melanie B
carehome.co.uk rating: 5.00 out of 5

"A birthday get-together, tea party was arranged for my mother's 90th birthday. The manager and staff couldn't do enough for the family and friends. The food was delicious and so much of it. My mother has been there for two years and we would highly recommend the home for so many reasons."

Melanie B
carehome.co.uk rating: 5.00 out of 5

"Recently we attended the home for 4 days, to visit for a 90th birthday. All staff were polite and friendly and seemed to actively engage with all residents. The home itself is bright, clean and very comfortable. The staff helped organise a very enjoyable party which family and friends attended, as well as other residents."

Stuart M
carehome.co.uk rating: 4.50 out of 5

"Recently we attended the home for 4 days, to visit for a 90th birthday. All staff were polite and friendly and seemed to actively engage with all residents. The home itself is bright, clean and very comfortable. The staff helped organise a very enjoyable party which family and friends attended, as well as other residents."

Stuart M
carehome.co.uk rating: 4.50 out of 5

"Food excellent. I explained to staff I had all my facilities, complaints not knocking at bedroom door for entry. Been there three days when head nurse entered my room and opened my wardrobe, what are you doing I asked, reply getting you a clean shirt you have had that white one on three days, I only wear white and change every two days. Told her don't come to my room again. Complaint 2) two strangers in my room, did not know where they were. Security shocking. Will not be returning."

Roy B
carehome.co.uk rating: 3.08 out of 5

"Food excellent. I explained to staff I had all my facilities, complaints not knocking at bedroom door for entry. Been there three days when head nurse entered my room and opened my wardrobe, what are you doing I asked, reply getting you a clean shirt you have had that white one on three days, I only wear white and change every two days. Told her don't come to my room again. Complaint 2) two strangers in my room, did not know where they were. Security shocking. Will not be returning."

Roy B
carehome.co.uk rating: 3.08 out of 5

"I visited my grandmother for her birthday and they set up a lovely party that supplied lovely food and birthday cake."

Lily D
carehome.co.uk rating: 5.00 out of 5

"Every time we visit my grandmother, the staff are always so friendly and helpful. There are loads of activities to do every day and my grandmother loves it here."

Helen K
carehome.co.uk rating: 5.00 out of 5

"Barchester Ross Court Care Home put on a beautiful afternoon tea for Mum's 97th birthday for her family guests. It was lovely, with sandwiches, savouries, birthday cake and a beautifully decorated table. It was a lovely surprise and made Mum's and our day very special. Thank you to all concerned."

Jean A
carehome.co.uk rating: 5.00 out of 5

"I visited my grandmother for her birthday and they set up a lovely party that supplied lovely food and birthday cake."

Lily D
carehome.co.uk rating: 5.00 out of 5

"Every time we visit my grandmother, the staff are always so friendly and helpful. There are loads of activities to do every day and my grandmother loves it here."

Helen K
carehome.co.uk rating: 5.00 out of 5

"Barchester Ross Court Care Home put on a beautiful afternoon tea for Mum's 97th birthday for her family guests. It was lovely, with sandwiches, savouries, birthday cake and a beautifully decorated table. It was a lovely surprise and made Mum's and our day very special. Thank you to all concerned."

Jean A
carehome.co.uk rating: 5.00 out of 5

"I love them all; they do anything to help you. I highly recommend them."

Stella D
carehome.co.uk rating: 5.00 out of 5

"Ross Court has been so welcoming from the moment my father 'checked in'. It has a light airy feel when you arrive in the building and the cleanliness of the rooms and all communal areas are faultless. The staff are absolutely wonderful and are at hand to help whenever needed. Everyone is so friendly! My father feels comfortable and looked after which provides me with peace of mind that is invaluable. I have been told on many occasions that the food is fab here and I can confirm that this is 100% true! Thank you!"

V D
carehome.co.uk rating: 5.00 out of 5

"Staff excellent when I fainted at lunch one day when my daughter was lunching with me. Staff looked after my best interests."

Pauline G
carehome.co.uk rating: 4.75 out of 5

"I am very happy here."

Audrey C
carehome.co.uk rating: 5.00 out of 5

"I am very thankful to all the lovely staff who are looking after my stepfather. The staff and management are quick to address issues and are very caring. The staff are attentive and responsive when needed."

C B
carehome.co.uk rating: 4.18 out of 5

"Very lovely staff and rooms and always cheerful and residents are happy."

J B
carehome.co.uk rating: 4.42 out of 5

"Extremely comfortable and accomodating."

A L
carehome.co.uk rating: 4.17 out of 5

"My father has been at Ross Court Care Home for nearly 4 weeks now and I have found that the staff are very caring about his safety and needs. I have been made welcome every time I visit him by all the staff there. I feel confident that he is in a safe and pleasant environment where all his needs are met as nothing seems to be too much trouble."

Wendy P
carehome.co.uk rating: 4.00 out of 5

"First impressions were friendly, welcoming staff and a very homely feel to the place which is immaculately clean. The Standard of care is excellent and the food is superb with plenty of choice. It is comforting to know that my Mother-in-law is being looked after so well with the attentive and caring staff. All of them are friendly, caring and professional. I would have no hesitation in recommending Ross Court."

Barbara M
carehome.co.uk rating: 5.00 out of 5

"After visiting my aunt for quite sometime at Barchester Ross Court Care Home I have found the changes that are being done in the home to be all centered around the residents, they have a fantastic activity coordinator who is doing marvellous things with residents and they have catered activities to everyone’s needs. I am very impressed as my aunt says she wouldn’t want to be any where else, keep up the good work."

Julie T
carehome.co.uk rating: 4.92 out of 5

"Today I visited a friend who is a resident at Ross Court. Tomorrow is her birthday, so I asked a member of staff do they get a cake, his reply was yes, he said at Ross Court the residents Birthday is made extra special, said they have cards, presents, balloons and birthday cake, and all the staff gather round and sing happy birthday. I asked my friend if she was happy at Ross Court and she said yes, made me feel very welcome. She said the care she receives is outstanding. We spent time in the pod, then when I left she was walking around the beautiful gardens at Ross Court. I have no problem recommending the home. It's in a lovely location close to town, and only a short distance from the beautiful River Wye."

Pearl
carehome.co.uk rating: 4.92 out of 5

"It was so nice to visit a friend recently, I haven't been able to see her for a while as I been shielding. It was so nice to be able to see her face to face in the pod. She looked very well; she said she wouldn't want to be anywhere else than Ross Court. I asked if all her caring needs were being met, she said everyone was so helpful and caring. She told me that they have a new activities lady she doesn't always go to activities herself but has been going a lot lately, her words were I really enjoy getting involved now as they make it fun. She particularly enjoyed helping to decorate the wooden spoons. Its been a pleasure visiting her knowing she is being really cared for."

R M
carehome.co.uk rating: 4.83 out of 5

"As a volunteer for a local organisation, recently placed a friend in Ross Court for a period of respite for home improvement works. This home is an excellent local choice whom we have used several times in the past. The home is kept to a high standard of cleanliness and hygiene throughout the staff are all well presented pleasant at all times to both clients and relatives and visitors. They respond proactively to their clients' needs and also engage them in many social activities for recreational stimulus. They have an excellent selection of all dietary needs. Inquiries are well met and responses quickly acted upon. This home is an excellent choice."

Jane B
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident at Ross Court for approx 4 months and we couldn’t be happier with the care and support she is receiving. All the staff are so nice and very caring and the home manager has done so much to make her feel safe, cared for and happy, often going above and beyond what is expected. The communication during these difficult times has been fantastic, we really couldn’t have asked for more, the visiting protocol, when allowed, has also been eco driven to none. Well done to all at Ross Court."

Tony P
carehome.co.uk rating: 4.17 out of 5

"No complaints. Really happy with all the care and attention."

C T
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has only been in Ross Court for two weeks; she was living in her own flat until recently her mobility became so bad, she was unable to care for herself. She had become very confused, and as much as we wanted to, we were unable to care for her ourselves. We are so happy with the care that she has received, although because of the circumstances, we are unable to visit her, we can phone her every day. She sounds so happy and well cared for, her confusion is less, and she seems more like her old self. The staff are friendly and helpful; there seems to be a real homely feel to Ross Court. Mother is enjoying the lovely food, the menu certainly looks impressive! We are looking forward to visiting her and sitting out in the beautiful grounds, which she has yet to explore."

Jenny P
carehome.co.uk rating: 4.08 out of 5

"Most of the staff are helpful and friendly. Lovely grounds, comfortable rooms. Really enjoyed my stay at such a difficult time. Hope to see you again."

A R
carehome.co.uk rating: 4.50 out of 5

"Ross Court helped our family at a very difficult time for us supplying first-class respite care for Mum who has Alzheimer’s. Whilst the transition from home to Ross Court was not a straight forward one due to the pandemic, the staff made mum very welcome and comfortable, quickly working out her quirks! Mum then had the stimulation she needed which would not have been available at home during this time and soon settled in. Thank you Ross Court for caring so well for mum during this time!"

Sally
carehome.co.uk rating: 4.58 out of 5

"Mum was moved to Ross Court after being evacuated from the residential home where she had lived happily for 14 months. We were experiencing the worst floods we had seen in over 60 years. Mum has dementia and we worried about the effect the trauma would have on her mental health and the upheaval of change and leaving the stability of a routine and people she understood and trusted. The home went into lockdown mid-March but we needn't have worried. Luckily mum has a phone in her room, she laughs and chats happily with us and has empathy, something that we thought dementia had taken from her some time ago. My telephone conversations with her are reminiscent of a time when she was dementia-free. Any concerns have been dealt with sympathetically and reassuringly. I'm confident that mum is being looked after well and the level of care is of an exceptional standard. My confidence comes from the honest and openly caring attitude of the manager but more so the tone of my own mum's voice."

Amanda G
carehome.co.uk rating: 4.33 out of 5

"After a previous visit to Ross Court, I felt compelled to leave a review. Ross Court is a beautiful property set in lovely ground which is well kept. It was clean and well presented inside. The home is welcoming and friendly all the staff are very enthusiastic and caring. The manager is very approachable. The visit was very enjoyable. Well done to all you are doing a brilliant job. We clap for you all every Thursday. Keep up the good work."

Gareth C
carehome.co.uk rating: 4.58 out of 5

"All the staff is dedicated to the care and comfort of the residents. Also friendly and helpful to visitors. The manager is approachable and has the welfare of residents and staff at heart, first and foremost. Only downside:- the coffee given in the home is awful! Wouldnt even have known it was coffee!"

Jennifer B
carehome.co.uk rating: 4.17 out of 5

"Excellent leadership from the top filters down through to excellent carers performing a difficult job with a smile. Good Christmas lunch too! Thank you."

Graham J
carehome.co.uk rating: 4.42 out of 5

"My mother was apprehensive about "going into a home" - however, within a few days she was settled, happy and warmly welcomed by all staff, from the manager to the laundry - she was made to feel at home and relaxed. There are many activities available every day, she particularly enjoys the art group and church services. The rooms are bright, clean and can be personalised to the resident's taste. Visitors are welcome at any time, we feel very relaxed about popping in for a coffee/tea with Mum, or even joining in some of the events."

Paul C
carehome.co.uk rating: 4.67 out of 5

"My father has been a resident at Ross Court for over 2 years, he is well cared for and has been able to join in a number of activities and outings. The home is very well managed, the staff an appropriate mix of professional and friendly, as his dementia has progressed they have treated him with dignity and respect. My father is comfortable and seems to enjoy the food. I hope that the new owners will invest in updating the fixtures and fittings - whilst they are all adequate they do appear dated and somewhat tired."

Linda S
carehome.co.uk rating: 4.25 out of 5

"I have the pleasure of providing a monthly activity for the residents at Ross Court. The home is friendly and welcoming, the residents are kind and enthusiastic, staff are very supportive and I always enjoy my visits. I have no hesitation in recommending Ross Court"

Alex D
carehome.co.uk rating: 4.50 out of 5

"Beautiful property, extremely well kept and well presented. Lovely private and public rooms. Very clean and pleasantly smelling. The staff are very friendly and helpful. Amazing kindness and support provided for us when step-mother passed away."

J P
carehome.co.uk rating: 4.92 out of 5

"We have an elderly relative (98) who has been extremely happy at Ross Court for three years. Right from her first day of arrival, we have found the manager and staff to be first-class in all aspects of providing for her, personal requirements, food, activities and wellbeing. We cannot praise all at Ross Court enough."

Clive M
carehome.co.uk rating: 4.92 out of 5

"Although it is 2 years since my Nan stayed here for respite care I would like to talk about this home. The staff were wonderful at all times with Nan. She only stayed for 2 weeks but in that short time she felt settled and happy,which for her as an independent lady was a massive task. Her room was beautiful and she couldn't wish for better care. Special mention to the carer who Nan really developed a special bond with. Thank you for making a difficult time that bit easier."

Sarah D
carehome.co.uk rating: 4.75 out of 5

"Following surgery, my Mother has spent one month convalescing in the care of the home manager and her wonderful team at Ross Court. As a family we cannot speak highly enough of the care she has received, it has been absolutely outstanding. The manager and her team made my Mother incredibly welcome from the first moment we walked through the door. The time has flown by with Ross Court providing a full schedule of activities, encouraging all the residents to join in, which my Mother has really enjoyed. We would heartily recommend Ross Court to anyone looking for a full variety of care requirements either short or long term. It has been a home from home for the four weeks my Mother has stayed there. A jolly big Thank You to every single member of the team."

Katie S
carehome.co.uk rating: 5.00 out of 5

"I have recently attended a care review at Ross Court Care Home which reaffirmed my faith in the care and consideration that is given to my mother, the staff are always friendly and cannot do enough to keep my mother happy."

M S
carehome.co.uk rating: 4.18 out of 5

"My mother is very content in Ross Court. She has a lovely room with views of countryside. She enjoys the meals and the activities. The staff all treat her with respect and friendship."

A M
carehome.co.uk rating: 4.83 out of 5

"I have been a friend of one resident for 77 years, Godmother to her son and concerned and involved with her life for nearly all those years. I knew of her family and the decision to place her in care. I went to visit soon after her arrival at Ross Court and was instantly impressed and have continued to be so. The care and compassion for her is instantly apparent and as her condition (onset Alzheimer's) became evident, I continue to see outstanding levels of professionalism and an exceptional manager and staff of the highest standard."

Penelope K
carehome.co.uk rating: 5.00 out of 5

"We were very impressed with the care home. Beautiful home and gardens and our cousin was very happy and at home there when we saw her last week."

J M B
carehome.co.uk rating: 5.00 out of 5

"Friendly staff. Great service. Very happy with how our friend is looked after."

C B
carehome.co.uk rating: 4.58 out of 5

"I think Ross Court Care Home is a very good home, it is more like a luxury hotel. The atmosphere is great, very friendly, a high standard, it is very well maintained and the staff are always smart. The activities they provide are also a very valuable asset, you are occupied in a way that is appropriate for the individual. They have regular events that involve family and friends. The cost I know would deter some people but for those who can afford it, I thoroughly recommend it."

Margaret H
carehome.co.uk rating: 4.50 out of 5

"Mum has been in Ross Court for 2 years now. She is very happy, stimulated and well cared for by attentive and cheerful staff. This month her Sky TV signal dropped and the home quickly arranged a rescue so she could continue to enjoy her tennis. It can be summed up in the phrase ' this care home smells like a hotel not a care home'."

Peter R
carehome.co.uk rating: 5.00 out of 5