Reviews for Snowdrop Place Care Home

"After a significant medical procedure, my Father enjoyed a brief period of respite at Snowdrop Place. Upon our first visit and tour, we were struck by the cleanliness and comfort of Snowdrop Place, resembling more of a luxurious 5-star hotel than a typical care home. The staff exhibited friendliness and professionalism in abundance. My Father's room had a lovely view of the garden, and he received excellent care and attention throughout his stay. During our visits, the inviting front reception provided a pleasant space to relax, with the added perk of self-serve coffee and the temptation of irresistibly delicious cake. Without hesitation, I would wholeheartedly recommend Snowdrop Place to others in search of a high-quality care home experience."

Deb G
carehome.co.uk rating: 4.08 out of 5

"Mum has always loved dogs and I knew she enjoyed the regular visits from the PAT dog to the care home. Then recently I saw a photo of her with the dog and she is beaming. It means such a lot to know she has these moments of joy. As a family, we really appreciate all the carers and activity coordinators do to bring this joy into the lives of the residents."

Sarah C
carehome.co.uk rating: 4.58 out of 5

"I cannot praise the staff or facilities at Snowdrop Place, near Hedge End in Hampshire, enough. They cared diligently for my elderly mother who arrived at Snowdrop at a very difficult time in her life. The staff at this care home were both compassionate and patient with my mother during her ten weeks of respite care, which enabled her to go back to her flat after fully recovering from a badly broken hip and serious urinary infection."

Mark R
carehome.co.uk rating: 4.92 out of 5

"My friend's mother didn't want to leave her home of 45 years; however, needed additional support prior to an operation. She immediately made some special friends. The staff are amazing; they made her feel special and very much loved. It's a beautiful, kind, caring environment which cannot be recommended more. Fabulous."

Caroline G
carehome.co.uk rating: 5.00 out of 5

"Absolutely excellent. The care is fantastic; it's such a friendly, caring community (family connections). My mother came for respite before her op, and she looks/feels 100% better. It's done her the world of good. If she needs 100% care, it will be here!"

Yvonne K
carehome.co.uk rating: 5.00 out of 5

"Mum first came to Barchester Snowdrop Place Care Home for respite care in 2021 but after six weeks decided she wanted to stay. She has become more mobile and certainly enjoys listening to the entertainers/singers who come to the care home. The staff employed to organise activities work hard to encourage all residents to join in. Mum's favourite has to be the weekly bingo session (as long as she wins). The recent summer BBQ was a big success and as usual, the food provided from the kitchens was delicious. Visitors are made welcome and there are always coffee and biscuits available. To top it all, Mum was taken along with others to the cricket ground to watch a match in August. This was a pastime that she frequently enjoyed over the years."

L W
carehome.co.uk rating: 4.08 out of 5

"I am always impressed by the range of activities which are available each week. The activities coordinator tries very hard to find something which will appeal to the range of residents! This month she arranged a private shopping experience for a small group of residents, she has taken some for ice cream by the sea, has made a dream come true for some residents by taking them to the cricket and is trying to arrange a boat trip! This is in addition to her regular weekly activities. The summer BBQ was fantastic! It ran so smoothly and the hard work of the entire Snowdrop team ensured that everyone enjoyed the day. I must also pay tribute to the Snowdrop team on an everyday basis. They are kind, caring and attentive. They try hard to make sure each resident is happy and comfortable. Their patience is endless!"

Lesley P
carehome.co.uk rating: 4.83 out of 5

"Mum has really thrived over the last 4 weeks and aside from the usual activities the highlights were the Hawaii themed barbecue for residents and families and the day long outing to watch Hampshire beat Leicestershire at cricket. The manager and staff really produced a maximum effort and Mum, not famous for giving praise, was highly delighted. When Mum is happy I am very happy."

Christine B
carehome.co.uk rating: 4.75 out of 5

"Mum has been at Snowdrop Place Care Home for approx 18 months, during this time my sister and I have got to know the staff and we cannot fault a single member. From the wonderful reception team to the amazing care team, we can't thank them enough. Nothing is too much trouble to keep Mum safe, comfortable and happy and she is treated with dignity and gentle kindness at all times. The housekeeping staff are lovely and keep the premises immaculate, we also think the chefs are amazing too, preparing a lovely selection of freshly cooked food."

Glenis M
carehome.co.uk rating: 4.92 out of 5

"Very clean and friendly environment."

Sharon B
carehome.co.uk rating: 5.00 out of 5

"Always greeted by a smiling face at reception. My friend tells me she gets on well with everyone. In my experience, while visiting I have felt nothing is too much trouble. It's like a 5* hotel with added care. Well done to all, keep up the good work."

Claire M
carehome.co.uk rating: 4.91 out of 5

"Always a warm and friendly welcome and excellent staff."

P K
carehome.co.uk rating: 4.75 out of 5

"All the staff from carers, housekeeping, kitchen staff and management are all excellent, nothing is too much trouble always have time for a chat with us as a family or my mum who is a resident. They take fantastic care of her and she is really happy at Snowdrops."

Lesley D
carehome.co.uk rating: 4.92 out of 5

"Have always bent over backwards to accommodate my mother who has been difficult all her life, sadly now even worse with dementia. The good news is we always have a laugh with staff no matter how bad the day has been. Thank you all for being so kind to her."

P B
carehome.co.uk rating: 5.00 out of 5

"All the staff at Barchester Snowdrops Place Care Home are always very helpful, cheerful and caring. Nothing is ever too much trouble for them and always a smile on their faces. Barchester Snowdrop is beautifully furnished and very clean."

Heather D
carehome.co.uk rating: 4.42 out of 5

"The staff genuinely care about the residents. The quality of care is excellent and the facilities are just what my mother needs. Thank You all for your high levels of professionalism and dedication to the residents."

G M
carehome.co.uk rating: 5.00 out of 5

"From the moment I first entered Snowdrop Place, I was treated with respect, kindness and consideration. The food was always fresh, well-cooked, tasty and well-presented, one small comment would be not enough green veg broccoli, cabbage etc. I was happy and felt safe for the seven weeks I resided there. I have the greatest respect for all the staff and the work they do."

C L
carehome.co.uk rating: 4.08 out of 5

"My family and my father had a bad experience regarding previous time spent in another care home so we were all hesitant when having to explore options for my father whilst my mother had an operation. However, we need not have worried from the moment I visited this wonderful care home until the moment we left we, as a family, were treated with the utmost care and respect. We could rest knowing that our father was well cared for and that time was spent with him to ensure that all of his needs were met both physically and emotionally. The staff are all amazing and we could see how they cared and are passionate in their work. The manager met with my mother and me prior to dad coming in and recommend us sending some photos so that they could make a book to help support the transition from home to the setting. We did this and the impact that this had was amazing. We would not hesitate to recommend it and will be back for further support."

R C
carehome.co.uk rating: 5.00 out of 5

"I have been pleased with the standard of care received by my mum since she's been a resident. Sure there were a few teething problems to be expected. Mum is content there and I have comfort in knowing shes warm, fed and looked after The staff are all very friendly when I go in and often stop for a little chat."

Valerie O
carehome.co.uk rating: 4.83 out of 5

"First experience of life in a care home was positive. At all times I felt safe. The staff were welcoming and friendly. Nothing was too much trouble and although at times they seemed short staffed this did not alter the service provided. The food was varied, imaginative and well presented. My room was comfortable and spotlessly clean, no one entered without knocking the door. Activities have encouraged me to resume knitting and learning to crochet. You get what you pay for and award is five stars."

B K
carehome.co.uk rating: 4.33 out of 5

"I stayed at Snowdrop Place for 2 weeks of respite care. My initial impressions were that the home was offering a five-star facility including a five-star menu to match. However, the food offered at mealtimes sometimes failed to match this. Although I was able to choose my room I was not informed that scaffolding was to be erected outside. I was not able to use the sink properly due to a faulty sink plug, not rectified during my stay. The staff who cared for me were very kind, caring and helpful but working under extreme pressure."

M W
carehome.co.uk rating: 3.42 out of 5

"A beautiful care home with easy access to everything, plenty of clubs and activities. The staff are very friendly and helpful. Food is delicious, so my mother-in-law says. The home is very modern and clean. Rooms are very spacious, with your own access to the garden."

T T
carehome.co.uk rating: 4.33 out of 5

"My review is regarding the substandard food and the condition it is served to residents. The food on a couple of occasions has been so bad it was inedible, particularly at weekends. The food is always cold by the time it is served, making it also inedible. Something needs to improve with the amount of fees being charged."

V O
carehome.co.uk rating: 3.5 out of 5

"Mum came to live here after numerous falls at home. It's been a huge relief to the family to see mum getting the care and support she needs 24hours a day. The level and quality of the services she receives are excellent. We have no complaints and mum enjoys all her meals here. Her laundry is always promptly returned very neatly pressed and put away. Her carers have been lovely. Expensive, but we all have peace of mind."

C K
carehome.co.uk rating: 5 out of 5

"After my dad had a fall and was hospitalised for a few months, the decision was made to put dad into a care home. We looked at a few homes in the area but once we found Snowdrop we knew it was the one. Snowdrop is always clean and the staff are cheerful and helpful, not only to residents but relatives as well. The staff have improved dads physical and mental health we can relax at home knowing dad is in very good hands. Communication whether by phone or email is great and staff are quick to advise and help."

L C
carehome.co.uk rating: 5 out of 5

"My Mother spent one week at Snowdrop for respite while my husband and I were on holiday. She had a very good time at the Care Home. The care she had was extremely good. It is like being in a first-class hotel. The staff were always very kind, helpful and attentive. Mum went in fearing care homes but is seriously considering moving to Snowdrop in the New Year. It is absolutely beautiful and the sort of place you could live very happily. My mother was also very impressed with the food."

Susan C
carehome.co.uk rating: 4.75 out of 5

"My mum-in-law stayed at Snowdrop Place for about a month after a hospital stay until she was able to return home. The care she received was outstanding. All staff were friendly, caring and attentive; my mum in law has dementia and they were excellent at noticing her distress and agitation and helping to reassure her when needed. They were also helpful in liaising with my mum-in-laws care team at home so that the transition back home was easy. In addition, the home itself is beautifully decorated, the rooms are lovely, spacious and nicely furnished and the food looks amazing. My mum-in-law had a very comfortable stay I would highly recommend Snowdrop Place."

Sally B
carehome.co.uk rating: 4.83 out of 5

"Wonderful care home with kind and caring staff. Mum is very content and settled in her lovely room. Nothing is too much trouble for any member of staff and I feel so relieved to know mum is so well cared for. I really can't fault Snowdrop Place and the excellent service provided by every member of staff."

Glenis M
carehome.co.uk rating: 4.83 out of 5

"My husband has Alzheimer's and my sons decided that I needed a break. I was worried at first and I wondered how he would react without me. He follows me about constantly and feels reassured when he knows I am there. He arrived unaware that he would be staying there without me (he doesn't remember when he is told things) so I just had to hope that he would settle once I had gone. He was looked after from the very start and I was able to leave feeling relieved although a little apprehensive. I needn't have worried, he was well cared for throughout his stay, he was happy and content and seemed to relish the opportunity to talk to other people. I wouldn't hesitate in recommending Snowdrop Place as a safe and caring place to leave a loved one."

Anne M
carehome.co.uk rating: 4.83 out of 5

"It had become obvious that I could no longer leave my husband at home alone when I go away and needed somewhere for respite care. Snowdrop Care Home was chosen and it was an excellent choice. He wasn't keen on the idea and was quite anxious but as soon as we arrived and he saw his room he was fine. The staff are lovely, nothing is too much trouble, we were made welcome with tea and cake. His medication which at home he tends to forget was given to him regularly night and day. The staff went out of their way to order more of his medication when it ran low. I have booked him in again for respite next month and he will be able to have the same room which is quite important for Parkinson's sufferers. I highly recommend Snowdrop Care Home."

Helen M
carehome.co.uk rating: 4.58 out of 5

"It was a very difficult and heartbreaking decision for all of us to put Mum into a home, especially as she really didn't want to go. Both Mum and I had perceived ideas about care homes, so it was an extremely difficult time. However, due to the exceptional care from an amazing team at Snowdrop, Mum's quality of life, mobility and wellbeing has improved so much. Her transformation is incredible and I have my happy, funny beautiful Mum back. She has her hair done, nails and feet are done, enjoys great food and beautiful surroundings, but most of all some amazing staff with the biggest hearts with her every step of the way."

Andrea A
carehome.co.uk rating: 5 out of 5

"A beautiful, very well appointed residence with excellent facilities and location. Staff are highly professional, very caring and very thoughtful. This meant that a potentially very stressful event, laden, with difficult decisions, was navigated far more easily than I would ever have thought possible. I have absolutely no hesitation in recommending Snowdrop Place to others needing to find a lovely place to live for their loved ones."

Christine B
carehome.co.uk rating: 4.92 out of 5

"I can’t review Snowdrop highly enough. Making the decision to place a loved one in a care home is always difficult, but the staff at Snowdrop put our minds at ease immediately with their professionalism and empathy. I really believe my Nana is in the best care - the staff are exceptional (they truly care) and the facilities are amazing. I love going to visit my Nana as there is a real community feel at Snowdrop, everyone is so friendly and the home itself is beautiful. My Nana has a lovely room, raves about the food and is always up to different fun and stimulating activities. Nothing is ever too much for the staff at Snowdrop and I can’t thank them enough for everything they do."

Bethany R
carehome.co.uk rating: 4.58 out of 5

"Mum moved into Snowdrop Place a month ago and has been given 5-star treatment. She has a lovely room on the first floor overlooking the beautiful garden and gets constant care and attention from all the staff. She is out of self-isolation and able to enjoy different areas of the home which has a community and luxury feel. She is clearly enjoying mixing with other residents and enjoys the cafe area downstairs and the hairdressing salon. There are regular activities such as themed bingo, breathing exercises, bottle decorating and board games and last weekend the residents had Pimms and Strawberries and cream for Wimbledon. The staff are amazing. It’s fantastic. I can’t recommend it enough based on our experience so far. Thank you very much Snowdrop Place."

Alison B
carehome.co.uk rating: 5 out of 5

"Mum has had an amazing time. She was a little unsettled the first day or two, but after that she was fine. The staff were very helpful and reassuring in any worries that she had. This was the first time mum had stayed in care so we were extremely pleased with how mum was looked after."

Christine G
carehome.co.uk rating: 5 out of 5

"The idea of placing my mother into a care home was a particularly difficult one for us all. My Mum had a particular view of care homes and these fears were heightened by the circumstances surrounding the current pandemic. The Home Services Advisor was incredibly supportive of our family and was able to allay our fears. The 'fantastic' support of the carers and staff has meant my mother, who was quite frail, has been afforded a new lease of life. The change in her over such a short time is heartwarming. The environment is wonderful, the support and care shown by the whole staff there is inspirational and I have no qualms in recommending Snowdrop Place and its staff."

Chris B
carehome.co.uk rating: 5 out of 5

"Mum has settled in very quickly and looks extremely relaxed already. The best surprise is that she is walking around and interacting with the other residents and staff. Mum has given us her stash of biscuits and snacks to take away as the food is so good and filling she does not need these to fill her up anymore."

Paul C
carehome.co.uk rating: 5 out of 5

"We would like to thank all of the wonderful staff at Barchester Snowdrop Place Care Home for being so kind, caring, thoughtful and welcoming to our special Mum who has been with you since the opening at the end of April 2021. The rooms are beautifully furnished, comfortable and above all feel ‘like home’. The facilities are also excellent including the elegant dining room and communal lounges. Mum’s first month with you has been very happy and she has made new friends already. Thank you all so much for treating her with such respect and care. We would highly recommend Snowdrop Place for your loved ones."

Jane W
carehome.co.uk rating: 5 out of 5