Reviews for Snowdrop Place Care Home

"My mother moved to Barchester Snowdrop Place Care Home in February 2024 and loved her new home and all her 'helpers'. As the year progressed, she became unwell and needed more support. As relatives, we never needed to worry, she was looked after in every way possible to make sure that her quality of life, dignity and care were never in question. Mum passed away at Snowdrop and the staff were just incredible and we truly don't know how we would have got through it without them."

Robert O
carehome.co.uk rating: 5.00 out of 5

"My mother moved to Barchester Snowdrop Place Care Home in February 2024 and loved her new home and all her 'helpers'. As the year progressed, she became unwell and needed more support. As relatives, we never needed to worry, she was looked after in every way possible to make sure that her quality of life, dignity and care were never in question. Mum passed away at Snowdrop and the staff were just incredible and we truly don't know how we would have got through it without them."

Robert O
carehome.co.uk rating: 5.00 out of 5

"My Mother stayed at Snowdrop Place for just over a month for respite. The initial welcome was warm and caring. On the whole, Mother seemed happy in the environment. Family were impressed when they visited. Mother appeared to be well looked after and the care team seemed well-trained and very approachable. The negative for me was the emphasis on finance. It's a shame as towards the end of Mum's stay, it felt more like the caring side was overshadowed by the money. I fully appreciate it is a business, but this felt more like an enterprise! As an outsider looking in, who visited a few times but at different times of the day, the upstairs seems a huge waste of space. Several smaller, more intimate lounge areas which you could use when visiting would make more sense to me."

J H
carehome.co.uk rating: 4.42 out of 5

"My Mother stayed at Snowdrop Place for just over a month for respite. The initial welcome was warm and caring. On the whole, Mother seemed happy in the environment. Family were impressed when they visited. Mother appeared to be well looked after and the care team seemed well-trained and very approachable. The negative for me was the emphasis on finance. It's a shame as towards the end of Mum's stay, it felt more like the caring side was overshadowed by the money. I fully appreciate it is a business, but this felt more like an enterprise! As an outsider looking in, who visited a few times but at different times of the day, the upstairs seems a huge waste of space. Several smaller, more intimate lounge areas which you could use when visiting would make more sense to me."

J H
carehome.co.uk rating: 4.42 out of 5

"Barchester Snowdrop Place Care Home is a welcoming, friendly home, the staff are kind and caring and always ready to help. The rooms are warm and clean. All the residents seem very happy and content to live there."

Carolyn T
carehome.co.uk rating: 4.58 out of 5

"Barchester Snowdrop Place Care Home is a welcoming, friendly home, the staff are kind and caring and always ready to help. The rooms are warm and clean. All the residents seem very happy and content to live there."

Carolyn T
carehome.co.uk rating: 4.58 out of 5

"I am very happy with the overall care my mum has received at Barchester Snowdrop Place Care Home. The carers are very kind and helpful. The management is very proactive, arranging numerous events, particularly this Christmas. They are always willing to listen to any comments and we have a good relationship with them. Since Mum moved into Snowdrop, she seems happier and her health needs are catered for. She is well dressed, well fed, clean and loves having her hair done and regular bubble baths. An area for improvement is better telephone access for family. Family have tried to contact Mum on numerous occasions without success. Mum thrives on hearing from her family."

C P
carehome.co.uk rating: 4.58 out of 5

"Our mum had two weeks respite care at Barchester Snowdrop Place Care Home following a spell in hospital. All the staff were so friendly and caring and she made great progress, both physically and mentally, and was able to return home to live independently with the support of carers. She really enjoyed socialising with the other residents and attending all the excellent activities that were on offer. We were made very welcome every time we visited and nothing was ever too much trouble."

Sue B
carehome.co.uk rating: 4.92 out of 5

"I am very happy with the overall care my mum has received at Barchester Snowdrop Place Care Home. The carers are very kind and helpful. The management is very proactive, arranging numerous events, particularly this Christmas. They are always willing to listen to any comments and we have a good relationship with them. Since Mum moved into Snowdrop, she seems happier and her health needs are catered for. She is well dressed, well fed, clean and loves having her hair done and regular bubble baths. An area for improvement is better telephone access for family. Family have tried to contact Mum on numerous occasions without success. Mum thrives on hearing from her family."

C P
carehome.co.uk rating: 4.58 out of 5

"Our mum had two weeks respite care at Barchester Snowdrop Place Care Home following a spell in hospital. All the staff were so friendly and caring and she made great progress, both physically and mentally, and was able to return home to live independently with the support of carers. She really enjoyed socialising with the other residents and attending all the excellent activities that were on offer. We were made very welcome every time we visited and nothing was ever too much trouble."

Sue B
carehome.co.uk rating: 4.92 out of 5

"My mum and family love the home, it is more like a posh hotel. My mum has put on weight because of the excellent food and so are we because of the gorgeous cakes, we are always made to feel welcome by the lovely, friendly staff. Mum is encouraged to join in with activities which she does enjoy, I would give Barchester Snowdrop Place Care Home ten out of ten."

Mchael N
carehome.co.uk rating: 5.00 out of 5

"My mum and family love the home, it is more like a posh hotel. My mum has put on weight because of the excellent food and so are we because of the gorgeous cakes, we are always made to feel welcome by the lovely, friendly staff. Mum is encouraged to join in with activities which she does enjoy, I would give Barchester Snowdrop Place Care Home ten out of ten."

Mchael N
carehome.co.uk rating: 5.00 out of 5

"Mum moved into Barchester Snowdrop Place Care Home at the end of September and I have been overwhelmed by both the home and staff. The carers are unbelievable and nothing phases them or is too much trouble. The room standard is fantastic and the food faultless. I would definitely recommend Snowdrop Place and feel that mum is with family even when I am not there."

Catherine M
carehome.co.uk rating: 4.17 out of 5

"Mum moved into Barchester Snowdrop Place Care Home at the end of September and I have been overwhelmed by both the home and staff. The carers are unbelievable and nothing phases them or is too much trouble. The room standard is fantastic and the food faultless. I would definitely recommend Snowdrop Place and feel that mum is with family even when I am not there."

Catherine M
carehome.co.uk rating: 4.17 out of 5

"Me and my family would like to thank Barchester Snowdrop Place Care Home for their kindness and professionalism with looking after my dad during his time with you. He enjoyed the activities especially the cricket match and the cinema. He was always talking about the food. The staff, all of them, were kind and considerate making him comfortable, sadly he passed away during his stay. The staff helped him and the family though this difficult time, thank you all."

S H
carehome.co.uk rating: 5.00 out of 5

"Me and my family would like to thank Barchester Snowdrop Place Care Home for their kindness and professionalism with looking after my dad during his time with you. He enjoyed the activities especially the cricket match and the cinema. He was always talking about the food. The staff, all of them, were kind and considerate making him comfortable, sadly he passed away during his stay. The staff helped him and the family though this difficult time, thank you all."

S H
carehome.co.uk rating: 5.00 out of 5

"This is a great care home. Great premises and gardens but most importantly, great staff. The care given to my father was second to none. Very clean and super facilities and rooms too. The food provided and dining experience in the lovely dining room was perfect - my father had two weeks at Barchester Snowdrop Place Care Home whilst I was on holiday and he loved it. I now have peace of mind of him going there during my next year's family holiday too."

K H
carehome.co.uk rating: 5.00 out of 5

"This is a great care home. Great premises and gardens but most importantly, great staff. The care given to my father was second to none. Very clean and super facilities and rooms too. The food provided and dining experience in the lovely dining room was perfect - my father had two weeks at Barchester Snowdrop Place Care Home whilst I was on holiday and he loved it. I now have peace of mind of him going there during my next year's family holiday too."

K H
carehome.co.uk rating: 5.00 out of 5

"Very friendly staff, welcoming and supportive. Accommodation is excellent, facilities and decor beautiful, clean and immaculate."

L T
carehome.co.uk rating: 5.00 out of 5

"Very friendly staff, welcoming and supportive. Accommodation is excellent, facilities and decor beautiful, clean and immaculate."

L T
carehome.co.uk rating: 5.00 out of 5

"Excellent stay. Staff excellent. Been swimming twice. Food, top chef."

J B
carehome.co.uk rating: 5.00 out of 5

"From the moment we entered Barchester Snowdrop Place Care Home, we felt the friendliness and warmth from the staff and home. We were welcomed with smiles and given all the care and attention we needed. Knowing my husband was being cared for in such a beautiful and caring home enabled me to recover from the much-needed rest I needed. During my husband's two-week stay, he was relaxed and enjoying the attention he was receiving. Thank you so much to all the staff at Snowdrops."

Melody H
carehome.co.uk rating: 5.00 out of 5

"Excellent stay. Staff excellent. Been swimming twice. Food, top chef."

J B
carehome.co.uk rating: 5.00 out of 5

"From the moment we entered Barchester Snowdrop Place Care Home, we felt the friendliness and warmth from the staff and home. We were welcomed with smiles and given all the care and attention we needed. Knowing my husband was being cared for in such a beautiful and caring home enabled me to recover from the much-needed rest I needed. During my husband's two-week stay, he was relaxed and enjoying the attention he was receiving. Thank you so much to all the staff at Snowdrops."

Melody H
carehome.co.uk rating: 5.00 out of 5

"My mum-in-law stayed at Snowdrop Place for about a month after a hospital stay until she was able to return home. The care she received was outstanding. All staff were friendly, caring and attentive; my mum in law has dementia and they were excellent at noticing her distress and agitation and helping to reassure her when needed. They were also helpful in liaising with my mum-in-laws care team at home so that the transition back home was easy. In addition, the home itself is beautifully decorated, the rooms are lovely, spacious and nicely furnished and the food looks amazing. My mum-in-law had a very comfortable stay I would highly recommend Snowdrop Place."

Sally B
carehome.co.uk rating: 4.83 out of 5

"My husband has Alzheimer's and my sons decided that I needed a break. I was worried at first and I wondered how he would react without me. He follows me about constantly and feels reassured when he knows I am there. He arrived unaware that he would be staying there without me (he doesn't remember when he is told things) so I just had to hope that he would settle once I had gone. He was looked after from the very start and I was able to leave feeling relieved although a little apprehensive. I needn't have worried, he was well cared for throughout his stay, he was happy and content and seemed to relish the opportunity to talk to other people. I wouldn't hesitate in recommending Snowdrop Place as a safe and caring place to leave a loved one."

Anne M
carehome.co.uk rating: 4.83 out of 5

"My Mother spent one week at Snowdrop for respite while my husband and I were on holiday. She had a very good time at the Care Home. The care she had was extremely good. It is like being in a first-class hotel. The staff were always very kind, helpful and attentive. Mum went in fearing care homes but is seriously considering moving to Snowdrop in the New Year. It is absolutely beautiful and the sort of place you could live very happily. My mother was also very impressed with the food."

Susan C
carehome.co.uk rating: 4.75 out of 5

"After my dad had a fall and was hospitalised for a few months, the decision was made to put dad into a care home. We looked at a few homes in the area but once we found Snowdrop we knew it was the one. Snowdrop is always clean and the staff are cheerful and helpful, not only to residents but relatives as well. The staff have improved dads physical and mental health we can relax at home knowing dad is in very good hands. Communication whether by phone or email is great and staff are quick to advise and help."

L C
carehome.co.uk rating: 5.00 out of 5

"Mum came to live here after numerous falls at home. It's been a huge relief to the family to see mum getting the care and support she needs 24hours a day. The level and quality of the services she receives are excellent. We have no complaints and mum enjoys all her meals here. Her laundry is always promptly returned very neatly pressed and put away. Her carers have been lovely. Expensive, but we all have peace of mind."

C K
carehome.co.uk rating: 5.00 out of 5

"I stayed at Snowdrop Place for 2 weeks of respite care. My initial impressions were that the home was offering a five-star facility including a five-star menu to match. However, the food offered at mealtimes sometimes failed to match this. Although I was able to choose my room I was not informed that scaffolding was to be erected outside. I was not able to use the sink properly due to a faulty sink plug, not rectified during my stay. The staff who cared for me were very kind, caring and helpful but working under extreme pressure."

M W
carehome.co.uk rating: 3.42 out of 5

"First experience of life in a care home was positive. At all times I felt safe. The staff were welcoming and friendly. Nothing was too much trouble and although at times they seemed short staffed this did not alter the service provided. The food was varied, imaginative and well presented. My room was comfortable and spotlessly clean, no one entered without knocking the door. Activities have encouraged me to resume knitting and learning to crochet. You get what you pay for and award is five stars."

B K
carehome.co.uk rating: 4.33 out of 5

"I have been pleased with the standard of care received by my mum since she's been a resident. Sure there were a few teething problems to be expected. Mum is content there and I have comfort in knowing shes warm, fed and looked after The staff are all very friendly when I go in and often stop for a little chat."

Valerie O
carehome.co.uk rating: 4.83 out of 5

"My family and my father had a bad experience regarding previous time spent in another care home so we were all hesitant when having to explore options for my father whilst my mother had an operation. However, we need not have worried from the moment I visited this wonderful care home until the moment we left we, as a family, were treated with the utmost care and respect. We could rest knowing that our father was well cared for and that time was spent with him to ensure that all of his needs were met both physically and emotionally. The staff are all amazing and we could see how they cared and are passionate in their work. The manager met with my mother and me prior to dad coming in and recommend us sending some photos so that they could make a book to help support the transition from home to the setting. We did this and the impact that this had was amazing. We would not hesitate to recommend it and will be back for further support."

R C
carehome.co.uk rating: 5.00 out of 5

"From the moment I first entered Snowdrop Place, I was treated with respect, kindness and consideration. The food was always fresh, well-cooked, tasty and well-presented, one small comment would be not enough green veg broccoli, cabbage etc. I was happy and felt safe for the seven weeks I resided there. I have the greatest respect for all the staff and the work they do."

C L
carehome.co.uk rating: 4.08 out of 5

"The staff genuinely care about the residents. The quality of care is excellent and the facilities are just what my mother needs. Thank You all for your high levels of professionalism and dedication to the residents."

G M
carehome.co.uk rating: 5.00 out of 5

"All the staff at Barchester Snowdrops Place Care Home are always very helpful, cheerful and caring. Nothing is ever too much trouble for them and always a smile on their faces. Barchester Snowdrop is beautifully furnished and very clean."

Heather D
carehome.co.uk rating: 4.42 out of 5

"Have always bent over backwards to accommodate my mother who has been difficult all her life, sadly now even worse with dementia. The good news is we always have a laugh with staff no matter how bad the day has been. Thank you all for being so kind to her."

P B
carehome.co.uk rating: 5.00 out of 5

"All the staff from carers, housekeeping, kitchen staff and management are all excellent, nothing is too much trouble always have time for a chat with us as a family or my mum who is a resident. They take fantastic care of her and she is really happy at Snowdrops."

Lesley D
carehome.co.uk rating: 4.92 out of 5

"Always a warm and friendly welcome and excellent staff."

P K
carehome.co.uk rating: 4.75 out of 5

"I cannot praise the staff or facilities at Snowdrop Place, near Hedge End in Hampshire, enough. They cared diligently for my elderly mother who arrived at Snowdrop at a very difficult time in her life. The staff at this care home were both compassionate and patient with my mother during her ten weeks of respite care, which enabled her to go back to her flat after fully recovering from a badly broken hip and a serious urinary infection."

Mark R
carehome.co.uk rating: 4.92 out of 5

"Both Mum and the family were overwhelmed by the care, thoughtfulness and planning which went into a recent trip organised by the activities team. A social media photo and a casual remark prompted them to organise a trip to make Mum's dream come true."

Lesley P
carehome.co.uk rating: 5.00 out of 5

"Everyone has been very helpful with my mother-in-law. She was not very well and everyone rallied to help her."

T T
carehome.co.uk rating: 4.83 out of 5

"Very good experience, lovely, friendly atmosphere in the home. Bright and clean home, comfortable rooms, staff are very caring and helpful. Staff leadership is first-class. Very happy residents, the right home for my brother. I think he will settle well."

C T
carehome.co.uk rating: 4.92 out of 5

"My parents spent a week at Snowdrop Place and used it as a base for us to take them out for day trips to visit family and old haunts. The staff worked very hard to make my parents feel at home as quickly as possible and took on board their usual routines. They showed skill in helping my father with his transfers and were very patient. It was a very welcoming environment and my niece, sister and I felt comfortable staying late one evening to watch Sewing Bee with my Mum."

Liz W
carehome.co.uk rating: 4.17 out of 5

"After a significant medical procedure, my Father enjoyed a brief period of respite at Snowdrop Place. Upon our first visit and tour, we were struck by the cleanliness and comfort of Snowdrop Place, resembling more of a luxurious 5-star hotel than a typical care home. The staff exhibited friendliness and professionalism in abundance. My Father's room had a lovely view of the garden, and he received excellent care and attention throughout his stay. During our visits, the inviting front reception provided a pleasant space to relax, with the added perk of self-serve coffee and the temptation of irresistibly delicious cake. Without hesitation, I would wholeheartedly recommend Snowdrop Place to others in search of a high-quality care home experience."

Deb G
carehome.co.uk rating: 4.08 out of 5

"Mum has always loved dogs and I knew she enjoyed the regular visits from the PAT dog to the care home. Then recently I saw a photo of her with the dog and she is beaming. It means such a lot to know she has these moments of joy. As a family, we really appreciate all the carers and activity coordinators do to bring this joy into the lives of the residents."

Sarah C
carehome.co.uk rating: 4.58 out of 5

"Mum has been at Snowdrop Place Care Home for approx 18 months, during this time my sister and I have got to know the staff and we cannot fault a single member. From the wonderful reception team to the amazing care team, we can't thank them enough. Nothing is too much trouble to keep Mum safe, comfortable and happy and she is treated with dignity and gentle kindness at all times. The housekeeping staff are lovely and keep the premises immaculate, we also think the chefs are amazing too, preparing a lovely selection of freshly cooked food."

Glenis M
carehome.co.uk rating: 4.92 out of 5

"Mum has really thrived over the last 4 weeks and aside from the usual activities the highlights were the Hawaii themed barbecue for residents and families and the day long outing to watch Hampshire beat Leicestershire at cricket. The manager and staff really produced a maximum effort and Mum, not famous for giving praise, was highly delighted. When Mum is happy I am very happy."

Christine B
carehome.co.uk rating: 4.75 out of 5

"Mum first came to Barchester Snowdrop Place Care Home for respite care in 2021 but after six weeks decided she wanted to stay. She has become more mobile and certainly enjoys listening to the entertainers/singers who come to the care home. The staff employed to organise activities work hard to encourage all residents to join in. Mum's favourite has to be the weekly bingo session (as long as she wins). The recent summer BBQ was a big success and as usual, the food provided from the kitchens was delicious. Visitors are made welcome and there are always coffee and biscuits available. To top it all, Mum was taken along with others to the cricket ground to watch a match in August. This was a pastime that she frequently enjoyed over the years."

L W
carehome.co.uk rating: 4.08 out of 5

"Very clean and friendly environment."

Sharon B
carehome.co.uk rating: 5.00 out of 5