Reviews for Southerndown Care Home

"Thank you for sports day, lots of fun had by all. Really nice to see other families and children taking part."

E S
carehome.co.uk rating: 3.83 out of 5

"We, as a family, are very happy with the care and love my grandad receives at the home. He is managing well through the pandemic, and always happy when we get to visit him weekly in the pod. He has always praised the staff for the care and support he is given. We are eternally grateful, thank you!"

Gemma C
carehome.co.uk rating: 5.00 out of 5

"I couldn't ask for a better care home for my father, the staff are amazing and go above and beyond. I can't thank them enough for all their hard work because if it wasn't for them I don't think my father would of made it this far. Thank you so much xxx"

Kelly W
carehome.co.uk rating: 5.00 out of 5

"The care in this home is exceptional. I am always kept up to date with any changes. The wishes of the resident are heard and the family. I have always found the staff to be kind, friendly and create a family atmosphere which reassures the family. Thank you."

Jo A
carehome.co.uk rating: 5.00 out of 5

"The home is taking excellent care of my dad. They are always really informative and helpful especially one member of staff in particular. He has been great. Although my dad doesn’t recognise us, he seems content. Visits can be difficult but the staff always ensure that he spends time with us and they always give up their time to talk to us."

Barbara K
carehome.co.uk rating: 4.50 out of 5

"The family thanks the staff for their professionalism and kindness in patient management. We were grateful for the way in which staff worked with NHS professionals to provide palliative care for the patient. The end of the patient's life was treated with the medical arrangements appropriate to the patient's condition, delivered with great kindness."

Ian M
carehome.co.uk rating: 4.25 out of 5

"I came to Southerndown for two weeks to be looked after following my hip operations at the hospital. I have been very well looked after; the food has been excellent, also the nursing care. The tablets I need have always been brought to me at the correct time. Should I require help in the future, I would not hesitate to return."

Valerie C
carehome.co.uk rating: 5.00 out of 5

"Southerndown staff cared for my mother from January 2019 until her death from old age in October 2021. She received care, kindness, compassion, superb medical care, company and respect. The staff are wonderful and have been brilliant over these difficult years. I would recommend Southerdown unreservedly."

Colin L
carehome.co.uk rating: 4.17 out of 5

"When we found the urgent need to place our mother in a care home, I was pleased when I contacted Southerndown to be able to discuss everything with the manager, who was very informative, understanding and helpful. She was able to offer Mum a place a few days later. The nurses and carers on Memory Lane have been wonderfully caring and supportive, enabling Mum to settle in a short time. She is definitely having more of a social life and stimulation than when she was living in her own home with a live-in carer. We are satisfied that she is receiving the best possible care in her circumstances."

Ann F
carehome.co.uk rating: 4.33 out of 5

"My mother was taken into Southerndown as a 96-year-old palliative care patient. She was not eating and barely taking fluids. My mother was put in a pleasant room with a proper hospital (adjustable) bed. The staff were extremely kind and attentive during her short say and always thoughtful to the needs of the family. My mother passed away peacefully on the 21st of March 2022."

P N
carehome.co.uk rating: 5.00 out of 5

"My mum was very much cared for at Southerndown. Everybody showed so much kindness and mum felt safe and happy, also the whole family were made very welcome any time of the day we visited."

S W
carehome.co.uk rating: 4.92 out of 5

"My mother stayed at Southerndown for the last year of her life. I could not be more pleased with the service they provided. Her stay was well managed, with attentive, efficient and friendly staff. The nurses always kept the family well informed of her progress, but above all, throughout her stay my mother was happy, content and very comfortable, which was reassuring for our family. Thank you to the Southerndown team for all your care and support."

Steven W
carehome.co.uk rating: 4.58 out of 5

"My mum was placed here as her dementia deteriorated very quickly after my brother's death and she could no longer be cared for by my father who was 90. I didn't know a lot about dementia before this point, as my mum was only diagnosed a few months before she moved here. However, the team and manager were so helpful, answering all of my questions and helping my mum settle in. I truly admire the staff and the job they do at Southerndown. They are always patient, happy, and engaging with people in their care. My mum seemed to know everyone in Memory Lane very quickly, and when I came to visit, they were always happy to chat, and I could just tell my mum was happy in what could have been a very stressful time (sadly, my dad passed away while she was here). The facilities are of high standard and Mum always speaks very positively about the food (especially the cake!). Huge thank you to everyone at Southerdown for supporting me and Mum during her stay."

Katrina P
carehome.co.uk rating: 4.42 out of 5

"Pleased overall with our first experience of respite care for my father. Very friendly staff. Management very professional and happy to listen to our apprehensions re leaving our father in other care for the first time. They listened to our suggestions to enhance our father's care experience for future respite care."

S W
carehome.co.uk rating: 4.08 out of 5

"Sadly Mum died on August 1st 2022, but before and during her death, the Southerndown family were truly amazing. They always had time and care for Mum with dignity, love and affection. Nothing was too much trouble. My brothers and myself will always be so grateful. Thank you."

Sue T
carehome.co.uk rating: 5.00 out of 5

"My 90-year-old mum recently spent a few days at Southerndown Care home in order to be able to attend her granddaughter's wedding. She was a little nervous about coming but was soon put at ease by the caring and compassionate staff, who did everything to make sure that the stay went smoothly. Her medication was handled extremely efficiently and we were also impressed by the quality of the food. The whole stay went very smoothly and as well as attending the wedding, mum felt that she had had a little holiday. Thank you to the fantastic team at Southerndown for making this possible."

Gillian D
carehome.co.uk rating: 4.50 out of 5

"My mother has been in the home for 3 months. She told me this week that it is a wonderful place and that they are all very caring. Praise indeed."

S T
carehome.co.uk rating: 4.50 out of 5

"No complaints at all."

T W
carehome.co.uk rating: 5.00 out of 5

"Generally very positive. My father is treated with kindness and respect. He is unable to ask for things or mistakenly believes he cannot have them, so constant offering of drinks and snacks would be welcome. The room is not smart but is adequate."

D R
carehome.co.uk rating: 3.75 out of 5

"Although my sister was only a resident at Southerndown for a few months, she could not have found a better home. For the first time in 2-3 years after the initial week or two, I have not found her so contented. The staff are kind and caring and there is generally a lovely atmosphere in the home."

Penny B
carehome.co.uk rating: 4.92 out of 5

"The level of care and compassion shown towards my mother at the home during her difficult last few months made me realise we had done the right thing. After a brief settling in period, it was obvious to the whole family that she was happier and more settled than she had been before. We were very grateful to the whole team for the care and support they gave"

Ian W
carehome.co.uk rating: 4.42 out of 5

"Mum has been here now for 5 months and is as settled as can be. Southerndown is a warm and caring environment and I am much reassured by the thoughtfulness and friendliness of the staff towards my mum, they seem to be doing the very best they can to care for her. When I asked Mum how she'd describe this home, she responded 'friendly'."

Jools W
carehome.co.uk rating: 4.75 out of 5

"Some staff are not good on night duty! Lift out of action (2-3 weeks working) in one year! Help to make sure clothes are returned properly. Help when finished on the toilet/or dressing and undressing and making sure that clothing is down and comfortably tucked in! Curtains hanging off rails for 1 year in two places on landings! Why can the owner be in a nontaxable country and not worry?"

M S
carehome.co.uk rating: 3.00 out of 5

"My late father and my 94-year-old mother have received excellent care from nurses, carers, cleaners and the manager. They have cooperated with my sister and me when we have raised issues. My only negative is that the lift hasn't been for approximately 2 months which has added to my mother's mental confusion. The best thing would be to buy a new one."

Kay T
carehome.co.uk rating: 5.00 out of 5

"My grandmother was a resident at Southerndown Care Home from September 2022 - May 2023, when she passed away aged 100. The care provided was fantastic. The care home was a pleasant place to visit and residents always appeared content. They provided the family with a lovely home when we could no longer cope with my grandmother at home. We would recommend Southerndown without reservation."

Bryony G
carehome.co.uk rating: 4.17 out of 5

"All the care Dad has received since arriving at Southerndown Care Home has been excellent. All the staff are helpful and friendly. We cannot fault the care they provide."

Glynis M
carehome.co.uk rating: 5.00 out of 5

"My husband with Frontotemporal dementia stayed for 1 week for respite care so I could have a break. He told me he liked it very much, staff are excellent and food lovely. He is trying to lose weight and the chef prepared him lovely light meals. He did some baking and Book Club and made some friends. He has said he would like to return in the future as he felt at home. The care team are so good and he felt cared for throughout his stay."

Margery K
carehome.co.uk rating: 4.67 out of 5

"More planned activity, make sure residents know day, date and where, movement of body and arms where possible lessening down doing nothing. Movement and activity."

D B
carehome.co.uk rating: 4.50 out of 5

"I found my husband well dressed and having had his lunch, but still had room for a cake brought to him. He couldn't remember the house we lived in together, despite my showing photos of it - so sad. I tried to speak to a nurse who I had great difficulty understanding and was none the wiser about my husband's condition."

G H
carehome.co.uk rating: 3.73 out of 5

"My experience is great! Everyone has been very helpful and patient with me. Explanation of procedures very clear. My husband has relaxed after his journey and is sleeping peacefully."

Diana S
carehome.co.uk rating: 4.82 out of 5

"From the beginning and the first phone call, the care and empathy from all the staff has been exemplary and couldn't have asked for a kinder, more welcoming environment for our loved one."

Una T
carehome.co.uk rating: 5.00 out of 5

"Very glad that my cousin seems to be settling well under your care, after a period of upheaval. As a visitor, I was warmly welcomed and everything possible was done to assist us in spending time together. Thank you."

H R
carehome.co.uk rating: 5.00 out of 5

"We brought our cousin to visit her sister at Barchester Southerndown Care Home. We all had lunch together in a special room on our own. We had a very good lunch and a lot of different staff popped in to see if we were all right, including the chef. This home looks to be of a very high standard and the staff were so helpful and friendly. Our cousin appears happy and content here."

Bridget O
carehome.co.uk rating: 4.09 out of 5

"We called to visit my wife's cousin, the general standard was very high indeed with exemplary attention but not over-attention from the half a dozen staff with whom we came into contact."

Richard O
carehome.co.uk rating: 4.09 out of 5

"Mum was in Barchester Southerndown Care Home for almost two years, before passing in December. We've been really happy with how she has been looked after. Full-time, caring, understanding, loving staff. Facilities have been refreshed to a very high standard in Mum's time. During her last few days, the care was outstanding. She was looked after so well and treated with such sensitivity and dignity. I couldn't recommend this home more highly. First-class people."

J R
carehome.co.uk rating: 4.83 out of 5

"Excellent service, we visited mother and was offered dinner whilst we stayed which was very nice. Five stars! All the staff are wonderful."

Robert T
carehome.co.uk rating: 5.00 out of 5

"Our dear friend has been at Barchester Southerndown Care Home for two months. He has settled in well, mainly due to the amazing staff who combine professional care with warmth, empathy and laughter."

A F
carehome.co.uk rating: 5.00 out of 5

"I came to visit my great-nan today and on arriving, I was greeted by a lovely carer who was very polite and accommodating. The home has been beautifully refurbished to a high standard and feels like home. My great-nan said she is very happy and loves the food, especially fish and chips on Friday. I can see my great-nan is well looked after and content and the home is spotlessly clean. Overall, we are very happy with all aspects of my great-nan's care and living."

Jaymie-Leigh G
carehome.co.uk rating: 5.00 out of 5

"Thank you so much. I'm so grateful."

C B
carehome.co.uk rating: 5.00 out of 5

"Southerndown is a lovely home-from-home caring environment for our mother. There are plenty of activities offered to keep residents busy. The standard of care is very good, as is the food. Would not hesitate in recommending."

L R
carehome.co.uk rating: 4.08 out of 5

"We are so pleased with the care our friend has received at Barchester Southerndown Care Home. She loves the friends she has made here. The staff are warm, caring and engage with the residents whilst supporting the friends and relatives."

Lucy H
carehome.co.uk rating: 5.00 out of 5

"Beautiful setting, friendly and caring staff. Very clean. I know my friend is very happy and well looked after, also safe. Lots for her to do here. She has a smile all the time so I know she loves it here."

Denise G
carehome.co.uk rating: 5.00 out of 5

"Our friend came to Barchester Southerndown Care Home in May 2024. He was well cared for, loved the food and said the staff were lovely and kind. When we were looking for the best home, we decided upon Barchester offering all that was needed. The regional support manager and all the staff are dedicated and hardworking and treat all with dignity, care and respect, from the very friendly receptionist to all the staff."

C C
carehome.co.uk rating: 5.00 out of 5

"My Mother has enjoyed her stay and I can't praise everyone enough. The care is amazing it has a homely feel. I would recommend this home to anyone, thank you all so much."

A S
carehome.co.uk rating: 5.00 out of 5

"Excellent care and look after my mum with dignity. Carers were always helpful and look after Mum so well, I can't thank them enough."

D K
carehome.co.uk rating: 5.00 out of 5

"Southerndown care home is a beautiful home for the elderly. Very calm and quiet place. The facilities within the home are brilliant. The staff are absolutely friendly and lovely; their administration is truly committed to making every resident's stay a comfortable experience. I highly recommend this care home if you are looking for a beautiful, safe and comfortable care home for your loved ones."

Sajan A
carehome.co.uk rating: 5.00 out of 5

"My husband came in for respite for two nights. He was very happy here. He said the food was very nice."

S C
carehome.co.uk rating: 4.73 out of 5

"My husband has been a resident for nearly three years. He has advanced Parkinson's. I have always been really impressed with the care he receives and the kindness and consideration of the staff. I'm very impressed with all the activities that are organised for the residents, even though he is rarely well enough to participate. I have recommended the home to five families."

Ruth H
carehome.co.uk rating: 4.75 out of 5

"Have visited a friend here at Southerndown and have been very impressed - wonderful staff!"

Charlotte F
carehome.co.uk rating: 4.73 out of 5

"Barchester Southerndown Care Home provided incredible, kind, selfless care to my mother throughout her time in the home, from November 2022 until October 2023. We, as a family, have nothing but praise for the staff there who kept Mum smiling and laughing despite everything her dementia was doing to her. We would not have had Mum anywhere else. Thank you from all of us and from the bottom of our hearts."

Ben C
carehome.co.uk rating: 5.00 out of 5