Reviews for Southerndown Care Home

"The care, attention and friendliness of all the staff, from the administrator to the cleaners has been exemplary. In my wife's last days, the counselling I and my daughter received was outstanding. We can't thank them enough."

R S
carehome.co.uk rating: 5.00 out of 5

"Following the emergency admission of my grandmother over the new year period to Southerndown we have been very impressed with the level of care and attention to detail they have shown. My grandmother is currently on respite care, and we hope she will remain with the home permanently. The food has been great, the medical care she has received to get her back to full health is second to none and she is assessed daily to ensure she is in the best environment for her needs, including moving her from the memory lane unit to the "elderly and frail" unit to allow her to socialise with other residents in similar situations to her. The way the home are handling and protecting the residents from COVID is impressive to say the least, the staff are tested weekly as well as all having been vaccinated along with all of the residents including my grandmother. We receive updates daily if not every other day on my grandmother's progress whilst she settles, and I cannot recommend this home enough!"

Emma M
carehome.co.uk rating: 5.00 out of 5

"In a hard time, when uncertainty is in everyone's life Southerndown have been fantastic. The care provided is excellent, updates are regular and COVID safety has been incredibly thorough. I highly recommend to anyone looking for a supportive, welcoming and professional care home for a loved one."

Paul M
carehome.co.uk rating: 5.00 out of 5

"We are totally blown away with the care, support, and professionalism the manager and her team have shown during the very distressing time of having to place Mum in care. We feel relaxed in the knowledge that she is being cared for in the best way she can be. Thank you all."

Julie M
carehome.co.uk rating: 5.00 out of 5

"My mother has been in the care of the manager and her wonderful colleagues at Southerndown since January 2020. The care my mother has and is receiving is exemplary. The manager and her colleagues have been incredibly supportive, which is remarkable in the current Covid-19 pandemic. I simply cannot thank them enough!"

Hugh D
carehome.co.uk rating: 5.00 out of 5

"My grandmother has been with the home for nearly 2 years, we can not thank the home enough for the continuous high-quality care and compassion towards families. The home has worked tirelessly this year through the pandemic not only with the residents but with the families also. We have been kept up to date, opportunities such as Skype, phone calls and window visits have been available. I was upmost excited and please when we visited my family member in the visiting pod they have provided, this gave us opportunities to visit in the warm and safe environment for both us as a family and for my grandchildren as well, the home is continuing to work hard to provide the best care for residents and families, but providing indoor visiting for memory lane. Our family were pleased to attend on Monday the 30th to support staff to erect a nativity scene at the entrance of the home this will bring joy to families, residents and passers-by. Our family would highly recommend this home."

Bonniemay S
carehome.co.uk rating: 4.75 out of 5

"My very elderly mother, suffering from early dementia, was persuaded to take a respite break at Southerndown. She went with reluctance and reservation but loved it and stayed. The care she receives is first class, friendly and professional and communication with us, her family, is excellent. All the staff seem genuinely caring - nothing is too much trouble and Covid security is beyond criticism. She has a lovely room, facilities are excellent and she has probably never eaten better meals. We and she have complete peace of mind."

Keith W
carehome.co.uk rating: 4.92 out of 5

"My mother came into Southerndown for respite care and did not want to leave. She has settled in really well and is relaxed and happy. She feels very well looked after and cared for, appreciates the kindness of all the staff and likes her room. The staff are always friendly and caring. Every time I call the home, I feel my call is welcome and that for them nothing is too much trouble. I especially appreciate the kindness of the general manager, who has been extremely kind, supporting the family as well as the new resident."

A W
carehome.co.uk rating: 4.58 out of 5

"I am very impressed with the level of care my father is receiving. The nursing staff are unfailingly professional, caring and compassionate. They are always willing to address any issues I may have or answer any questions that arise. All phone calls are answered promptly and if needed a return call is always made."

S F
carehome.co.uk rating: 5.00 out of 5

"During the pandemic, the care home has given constant updates which have been very reassuring. They have all done an amazing job in such difficult circumstances. In the last few weeks, I have been able to visit my mum in the garden where they have put up pagodas to shelter from the sun and rain. The staff have always been very obliging in organising these visits. I can't thank them enough for the care mum has received."

G D
carehome.co.uk rating: 4.50 out of 5

"Although my husband was only in Southerndown for three short months I always felt very comfortable in myself that I had chosen the best place for him. The home is spotlessly clean, very well furnished and the staff were so kind, caring and friendly. I felt I had known them for years. They would ring me if anything related to my husband had to be changed, so I always felt I was still part of his life. Up until he went into Southerndown I had cared for him myself for just over 8 years so I know what is involved in the care of dementia patients. The staff were quite simply the best."

G H
carehome.co.uk rating: 5.00 out of 5

"My wife loved Southerndown Care Home at Chipping Norton. The staff was very good to her and me when I came to visit her three or four times every week. Thank you all so much."

D O
carehome.co.uk rating: 3.75 out of 5

"In the time my mum spent in Southerndown, we always found the staff very kind and helpful. Mum always looked clean and tidy, her clothes always matched with buttons done up and underclothes neatly tucked in. She had a clean change of clothes every day. Her bedroom was kept spotless. On the occasions we were there at mealtimes, the food looked appetizing and well presented."

J N
carehome.co.uk rating: 4.92 out of 5

"My father had a short 3-month stay at Southerndown. From his first arrival until his final days, we met and spoke to many of the nurses, carers, housekeeping and office staff – each and every one of them were always warm, friendly, and caring. The staff comforted my father towards the end when the family were unable to visit due to the national lockdown – despite the restrictions the staff were working under they always managed to keep the family informed and facilitated several video calls, which helped the family immensely."

David B
carehome.co.uk rating: 5.00 out of 5

"The time our sister was in your care we only had positive cooperation and friendly connection because of the distance we had to travel our visits are few but when e did arrive the welcome was so friendly and warm. Our weekly calls by phone were always answered with a full rundown of our sister was and when the call was concluded we asked them to wish our sister all or love and we have no doubts that the message was passed on with the love we sent."

A M
carehome.co.uk rating: 4.08 out of 5

"My husband died in Southerndown on May 25th. Due to all the circumstances surrounding the lockdown and the fact for the last 8 weeks we were unable to see him due to the virus, I feel he was well looked after. The staff was excellent and each time he had a "blip" they phoned us - Nothing was too much trouble."

Patricia B
carehome.co.uk rating: 5.00 out of 5

"I find all the staff very caring and very friendly."

Clare A
carehome.co.uk rating: 4.25 out of 5

"During the four weeks my husband has been in Southdown, he seems to have improved in mood. The carers seem excellent, friendly and competent. the food is more than satisfactory. I think he is extremely well looked after."

Diane W
carehome.co.uk rating: 5.00 out of 5

"The staff are marvellous - cheerful, professional, efficient, patient, kind and genuinely caring My Mum is happy here. The stimuli are invaluable, with activities and communication keeping her mind active. The environment, bedroom and lounge etc are sweet-smelling, fresh and very clean. My Mum is so lucky to be in such a high-quality home, where the standard is consistently high. Mum says she gets bored but I think that this is inevitable). Thanks to staff - the staff are the key."

E M
carehome.co.uk rating: 4.83 out of 5

"I am extremely pleased with the way that I am looked after. You are a smashing lot, patient and kind. The home is clean and my room is lovely. The food is excellent. I especially love the soup. Everything he cooks is great. I joined in with a quiz in the lounge and I really enjoyed it. The lady who did it was good. This is an excellent place to be in."

J G
carehome.co.uk rating: 5.00 out of 5

"I am so pleased with the care given to my Mum during her time at Southerndown. The staff are all very kind and always made the family feel welcome. My Mum really enjoyed taking part in the activities and always looked so happy and cared for. I would highly recommend this care home."

J M
carehome.co.uk rating: 4.83 out of 5

"The whole team looked after my husband so well - giving him individual care and respect. They were also very supportive of the family over the course of his stay in Memory Lane at Southerndown."

J W
carehome.co.uk rating: 5.00 out of 5

"Seems a very happy place. All the staff seem helpful, caring and happy. Everyone is well looked after."

S P
carehome.co.uk rating: 4.83 out of 5

"Dad has been looked after well. Staff listen to any concerns and worries for example when he feels pain or poorly when he gets tired of being in the lounge."

C P
carehome.co.uk rating: 4.45 out of 5

"My father entered Southerndown in May 2019 with dementia, blindness, learning issues and pulmonary fibrosis - so quite a challenge as he could be quite aggressive too. He had been transferred from another care home who were struggling to cope with. They were not able to handle dementia patients. However, my father has settled in very well. My sister and I visit on a regular basis and I can honestly say the staff have been attentive, friendly and very caring. They keep us updated with any medical issues, falls etc. I have no hesitation in recommending Southerndown. It is comforting to know my father is in very safe hands."

Paul H
carehome.co.uk rating: 4.50 out of 5

"Wonderful team. Genuinely caring. Professional, knowledgeable, understanding and patient. Knowing my Dad was safe and cared for at all times. Every member of staff is able to advise what sort of day/night he was having."

J B
carehome.co.uk rating: 5.00 out of 5

"My dad was in the care of Southerndown for nearly five years before he passed away on the 29th December 2019. During his time here the care he was given was excellent. The staff treated him like family and his welfare was always paramount. The staff at the care home catered not only to dads needs but also our own in that we knew he was in safe hands whenever we left after visiting. The genuine support and compassion given to my family and I during his final hours was overwhelming and we shall always appreciate that."

Karen P
carehome.co.uk rating: 4.42 out of 5

"I found all the staff and some of the residents very friendly. Although Mum's time at the home was short, she was cared for very effectively."

C H
carehome.co.uk rating: 4.25 out of 5

"The care for my Mum, the resident, has been amazing. From the time she entered the home in late spring, to the day she sadly departed, Mum, Dad and ourselves have been shown nothing but kindness, care and compassion. End of Life care was compassionate and with dignity and preparation for her loved ones really helped. A huge thank you."

M G
carehome.co.uk rating: 4.75 out of 5

"Beautiful gardens and surroundings greet you, then you enter the home, which is more like a hotel, the decor light and bright, but homely and welcoming, staff cheerful, accommodating and very warm, the rooms are turned into the new tenants very own with pictures and some favourite pieces arranged in the room, all to make them comfortable, which my father appreciated. There was always a member of staff on hand 24/7 and always positive, professional and most of all cheerful, he was well looked after."

Amy H
carehome.co.uk rating: 5.00 out of 5

"Moving my dad from his home and then the hospital and then to Southerndown was made so much easier by the care and assistance of all the staff. It was a very traumatic time for us as a family but they helped us make the transition smoothly and really cared for my dad on his arrival."

Amanda W
carehome.co.uk rating: 4.83 out of 5

"Happy with all the care my father receives. Staff excellent but it is a shame that activities are almost non-existent."

Marilyn C
carehome.co.uk rating: 4.08 out of 5

"Always made welcome, home is always clean and tidy. My wife loves this home. I always look forward to coming to see my wife here in Southerndown."

Dick O
carehome.co.uk rating: 4.25 out of 5

"The home is always clean, and staff are open and friendly. If there are any queries to raise, staff are attentive to the needs of myself or Mum."

Amanda T
carehome.co.uk rating: 4.17 out of 5

"I like living here, never had a problem. Anything I want I ask and get it. I've got everything I need. Overall it's very good I've never had to complain."

M N
carehome.co.uk rating: 4.58 out of 5

"Mum spent a year at Southerndown, where she died peacefully in January 2018. Although reluctant to go into care at all, she was happy and well cared for in a clean, cosy and friendly environment. Dad and I had total trust in the staff who are, without exception, warm and kind and genuinely seem to be happy in their work. You can't fake that. As visitors, we were always recognised and welcomed warmly. The home is well run and beautifully presented without being intimidating. We were kept informed of all incidents and medical consultations and Mum was treated with nothing but kindness and respect. After she died many of the staff were genuinely saddened and their good wishes were sincere and most welcome."

Liz F
carehome.co.uk rating: 4.58 out of 5

"My mum has complicated Alzheimer's and I was surprised how quickly she settled into Southerndown Care Home after having several moves. The atmosphere is calm with plenty of space for mum to wander. It feels light and airy and has a lovely courtyard garden. Staff and management have been very supportive and I feel confident leaving mum knowing she is well cared for. I also feel I have been listened to especially regarding mum's medication."

S S
carehome.co.uk rating: 4.50 out of 5

"I have found Southerndown Care Home to be bright and welcoming decor. I must say the same of the staff always welcoming and cheerful. The food is good. I've only known my mum to eat a three-course meal here, she very rarely leaves anything."

Carolyn N
carehome.co.uk rating: 4.00 out of 5

"What can I say about Southerndown. I'm overwhelmed by this establishment. Not only are they caring for my mother, they are also caring for us relatives. With that in mind you know they are totally on top of everything. The staff are so caring and compassionate, they love my mum to bits and that's very obvious. I cannot find one fault or negative thing to say about Southerndown. You can rest assured that once you've gone home you know that your loved one is in good hands and well taken care of and that helps. Well done and a massive thank you to all the staff, I can't thank you enough."

Carole M
carehome.co.uk rating: 4.92 out of 5

"My mother has been staying at Barchester Southerndown Care Home for the last 8 months. She always appears happy and clean and smartly dressed when I visit. The staff are very friendly and caring. The bedroom is clean and tidy and always smells nice."

J M
carehome.co.uk rating: 5.00 out of 5

"Knowing dad is safe, fed, cared for and treated as an individual is a great comfort and removes everyday worries about him."

Johnathon H
carehome.co.uk rating: 4.08 out of 5

"Father in law has been a resident for two and a half years and my mother in law for a year. This home first had my father in law as a resident and when my mother in law needed residential care, we didn't hesitate to apply for her to be here. We also recommended it to my father in laws family so there are now two brothers and my mother in law here. Staff brilliant, caring for the family as well as the residents."

Patricia H
carehome.co.uk rating: 5.00 out of 5

"I am very happy with the care my father is receiving. He is well looked after."

Sandra M
carehome.co.uk rating: 4.42 out of 5

"Excellent facility. A good choice for my father's care. I am glad he is enjoying his last days here. Staff are very caring. No complaints."

I M
carehome.co.uk rating: 3.83 out of 5

"The staff are wonderful. Dad is always clean and tidy and well-fed. The family are fully aware that Dad needs 24-hour care and he is in the best place."

Claire L
carehome.co.uk rating: 5.00 out of 5

"During her final hours, I stayed with my mother overnight and I'm so grateful for the extra time with her. All through the night, a nurse or care worker called in on a regular basis to administer medication, if needed and check that she was stable and comfortable. My mother's needs were catered for and the care and attention she received were exemplary. I cannot thank the staff of Barchester Southerndown Care Home enough for their commitment and professional application. I never felt that had I not been with my mother, that she would have been left uncared for or alone."

D M
carehome.co.uk rating: 4.42 out of 5

"My grandma is a resident at Southerndown, we as a family are extremely happy with the care provided. Her day to day needs are well met and she is always involved in any activity going on, in or out of the home. After having a bad experience at her previous home, it is so nice to see her happy and well cared for, which is all we can ask. I would highly recommend Southerndown, to anyone looking for care for their relative."

J M
carehome.co.uk rating: 5.00 out of 5

"In the five weeks that Mother has been here, she appears to be settled in very well. The staff in all areas are kind, friendly and attentive to Mother's needs."

M B
carehome.co.uk rating: 4.73 out of 5

"I cannot praise or thank the staff enough for the care they gave my Mum. Always caring, patient and understanding, not only for the residents but for the family as well. Sadly Mum was only in the home for a short while and I'm sure she would have quite enjoyed living there. Thank you Southerndown."

Marilyn B
carehome.co.uk rating: 4.75 out of 5

"My mother spent her last weeks in this lovely home. We are so pleased we chose Southerndown as the care my Mum received was amazing. Every single member of staff was focussed on giving her and her family the very best care and support, delivered with love and humanity. Thank you so much."

Alastair F
carehome.co.uk rating: 5.00 out of 5