Reviews for Springvale Court Care Home

"Having visited several homes within a ten-mile radius, I was confident that Barchester Springvale Court Care Home was the most suitable home to care for my wife. Having visited my wife several times a week for eight months, I know that I made the right decision. The home is expertly managed, always clean and tidy and all the staff are friendly and efficient."

Alan M
carehome.co.uk rating: 4.42 out of 5

"Having visited several homes within a ten-mile radius, I was confident that Barchester Springvale Court Care Home was the most suitable home to care for my wife. Having visited my wife several times a week for eight months, I know that I made the right decision. The home is expertly managed, always clean and tidy and all the staff are friendly and efficient."

Alan M
carehome.co.uk rating: 4.42 out of 5

"Mam suffers from dementia and has been a resident since February 2024. The day she was admitted was her 90th birthday and the staff gave her flowers, card and a cake on arrival, such a lovely gesture. Words cannot express how very professional, caring and sympathetic all the staff are. They have spent a lot of money on extending and maintaining the garden which on a sunny day is a lovely place to sit. This home was the first one me and my sister visited and after looking around we made our choice. We have not been disappointed. Well done team Barchester Springvale Court Care Home."

Christine B
carehome.co.uk rating: 4.75 out of 5

"Mam suffers from dementia and has been a resident since February 2024. The day she was admitted was her 90th birthday and the staff gave her flowers, card and a cake on arrival, such a lovely gesture. Words cannot express how very professional, caring and sympathetic all the staff are. They have spent a lot of money on extending and maintaining the garden which on a sunny day is a lovely place to sit. This home was the first one me and my sister visited and after looking around we made our choice. We have not been disappointed. Well done team Barchester Springvale Court Care Home."

Christine B
carehome.co.uk rating: 4.75 out of 5

"Visiting the new suite for visits under the Covid 19 rules. Staff explained before we entered the room. Mam was waiting and staff left us to talk which was great but only through the glass with a speaker. This was a wonderful visit after not seeing her for so long, only contact has been phone calls to Mam. I can only say well done to everyone for their care and attention to everyone. Looking forward to our next visit."

Margaret D
carehome.co.uk rating: 4.75 out of 5

"Lovely care home, Mother and Auntie are well cared for. Lovely staff and management. My Mother is very happy."

Colin H
carehome.co.uk rating: 4.00 out of 5

"Mam is very settled in the care home. They provide lots of good entertainment. Mam is happy so the family is happy. Excellent care is given."

E G
carehome.co.uk rating: 4.50 out of 5

"Generally staff are lovely, however, they can be dismissive when suggestions around care are made. My grandmother is always well dressed and looks well cared for, however, it's evident, her hair isn't always brushed. Meal options are well amended to my nanas taste so she is never left hungry - cleaners could make more of an effort to have a 'general tidy round' of her room as mouldy fruit was found in the fruit bowl ready to eat.. loads of activities for my nan to get involved in."

S F
carehome.co.uk rating: 4.33 out of 5

"Good care, staff are friendly and we are always made welcome."

P B
carehome.co.uk rating: 4.00 out of 5

"So impressed with all needs cared for. Has a lovely, happy vibe and management and staff are great. From the initial visit, they were so welcoming and informative. All staff are so pleasant and nothing is too much bother for them. Have seen so much improvement in my brother since his arrival, he is well cared for and likes the staff and his very pleasant room and food. He gets involved with all activities and outings and enjoys them very much, he says they are so good to him. Couldn't be in a better place."

Eileen M
carehome.co.uk rating: 4.92 out of 5

"Good care, staff friendly and we are always made welcome. Staff should be trained more and understand about working with people with dementia."

J C
carehome.co.uk rating: 4.00 out of 5

"Great service, however, should have tea and coffee service throughout the day. Also, should have tele on wall in the living area."

A L
carehome.co.uk rating: 5.00 out of 5

"I feel my mam is getting very well looked after at Barchester Springvale Court Care Home. She is very safe and seems happy."

Hazel M
carehome.co.uk rating: 4.08 out of 5

"The senior carer we saw listened to everything we said and I felt she knew everything about our aunt, she gave us recommendations. We had plenty of time and wasn't rushed at all. We felt very happy about the level of care our aunt receives."

Katherine D
carehome.co.uk rating: 4.00 out of 5

"The staff look after my wife very well, she has a great relationship with them, the home is clean and cosy, couldn't ask for more."

Robert G
carehome.co.uk rating: 4.83 out of 5

"My grandad has been in 1 week and has received excellent care. We are all very happy that Grandad has settled in and seems very happy. We are always made to feel so welcome to be here."

Gillian C
carehome.co.uk rating: 5.00 out of 5

"Lovely place, the staff are lovely and look after my mam very well."

Wendy M
carehome.co.uk rating: 4.83 out of 5

"I find Springvale Court a very pleasant place to visit. Staff are always pleasant and willing to help you if you have any concerns. Mam seems very comfortable here and I have peace of mind."

Helena C
carehome.co.uk rating: 4.50 out of 5

"The home itself gives off a pleasant atmosphere. Very friendly staff and residents, nice aroma too! The meals are great with lots of choice and cater for anyone with allergies, dislikes etc. Rooms are a nice size, with en-suite too. My father is happy and content living here which settles me so I am happy too."

C A J
carehome.co.uk rating: 4.83 out of 5

"Management and staff great, place is always clean. Can't fault the place."

Frank Q
carehome.co.uk rating: 4.67 out of 5

"My mam is well looked after. She has everything she needs. My mam is happy and that's all that counts."

Valerie H
carehome.co.uk rating: 4.75 out of 5

"My aunt has been extremely well cared for since her admission. We find staff are friendly, caring and have a positive outlook. Our care review was well conducted and various points taken on board. Further - communication with my aunt's condition is very good and immediate to keep us appropriately informed."

J D
carehome.co.uk rating: 3.92 out of 5

"My mam has been at Springvale Court for 5 years. She is really well looked after, the staff are good with her because she can be a tyrant at times. It eases all the family's minds that she is well cared for, the staff are very friendly when we visit her the staff always keep us informed of my mam's health."

Sharon S
carehome.co.uk rating: 4.00 out of 5

"My mother has been a resident in this home now for 3 1/2 months. Our whole family are most pleased with the care she receives and I personally would recommend this home to anyone."

William T
carehome.co.uk rating: 4.67 out of 5

"My wife is a permanent resident of Springvale Court. I am very pleased with her care. From her first day, she has been treated with the utmost dignity. I would like to say that all the staff and management are most professional and cannot praise them enough. Thank you."

John A
carehome.co.uk rating: 4.67 out of 5

"Although my dad has only been at Springvale for a couple of nights I can see he is contented and happy. The staff are good to speak to and are always smiling."

David R
carehome.co.uk rating: 4.92 out of 5

"Myself, partner and family were very happy knowing our Father was going to be a resident at Springvale Court Care Home. We were extremely happy with the care and support he received whilst staying at this home. We could see how happy and content he was on every visit. Dad was enjoying all the delicious meals that were on offer at every meal time and staff informed us he was eating very well. The home and interior surroundings were always clean and tidy. Staff and management were always friendly and helpful. Nothing was a problem, always happy to help."

Steven R
carehome.co.uk rating: 5.00 out of 5

"Settled here, made friends with other residents. Enjoyed the visit with the children from local primary school."

P A
carehome.co.uk rating: 4.33 out of 5

"The care provided is exceptional. The residents are clean, well dressed, well-fed and have activities every day. The rooms are very well maintained. A very positive experience all round."

K S
carehome.co.uk rating: 4.67 out of 5

"Springvale Court is the best place my father could be and his every care need is met."

Joanne B
carehome.co.uk rating: 5.00 out of 5

"Early days as yet. Mam has only been a resident in this care home for five weeks. Food is significantly better than in her previous home. Care levels seem OK to date. Staff are friendly and helpful. The residents don't seem to get adequate showers as I think that it should be once a week minimum (although I believe that they are regularly washed all over with a flannel)."

Malcolm G
carehome.co.uk rating: 3.80 out of 5

"My grandad has always received great care from all staff at Springvale Court. Everyone has always been so friendly and caring towards my grandad. Staff, the care, management, cleanliness are 100% good and I will be recommending this to others."

Hannah L
carehome.co.uk rating: 4.83 out of 5

"My family and myself are very happy with Barchester at Springvale Wrekenton. All the staff are all very friendly, helpful and caring towards my Dad and us. It is always immaculately clean and smelling fresh. We can't thank all the management and staff for the fantastic care my Dad receives. I would highly recommend this care home."

D W
carehome.co.uk rating: 5.00 out of 5

"My Dad has always received great care from all the staff. My Dad is always clean and tidy. My Dad always gives staff a big smile every time he sees all of them. They give him so much love and so does the management. I will recommend this home to others. Couldn't thank them all so much. My Dad is so happy here."

J L
carehome.co.uk rating: 4.83 out of 5

"I would highly recommend Springvale Court to anyone looking for their loved ones to be cared for. The management and staff have not only cared for and respected our father but also have been amazing towards us as a family. Nothing is a bother. The dedication and hard work the staff has shown my father has been unreal. Also, I must add this care home is immaculate. I will never be able to thank Springvale Court enough. The dedication of the full team has been outstanding."

Linda F
carehome.co.uk rating: 5.00 out of 5

"Fantastic staff in a very good home who looked after my mother's needs in a way that gives me peace of mind. Cannot fault the care provided or the home overall."

A R
carehome.co.uk rating: 5.00 out of 5

"The care my mother-in-law receives from here is second to none, staff do an amazing job, especially under the trying times of Covid. They have kept families updated throughout and are always happy for you to ring and talk to your loved ones, the garden visits are a success with great social distance in place to protect the residents. Can not thank them enough for the care my mother-in-law receives."

Sharon
carehome.co.uk rating: 4.50 out of 5

"I find all staff attentive, caring and pleasant."

D H
carehome.co.uk rating: 5.00 out of 5

"So often we hear about the negatives of care, so I feel it is important to give praise and thanks which are undoubtedly due for the care my mother receives in Springvale Court. The staff remain excellent in my opinion, promoting choice and dignity. This has been a difficult year for everyone, so thank you one and all for your continued support and effort."

K L
carehome.co.uk rating: 4.33 out of 5

"Can't recommend the care home enough. The staff go above and beyond their duties, they're hardworking, kind, thoughtful and caring. It is a nice feeling knowing my mother's in capable, caring hands. I'm confident she's getting the best care possible for her condition. All staff and management deserve the utmost respect. Well done all."

Carole S
carehome.co.uk rating: 4.50 out of 5

"Really pleased with the care being given to my mam. The staff are pleasant and patient with mam - who can be difficult at times. Although she has only been in Springvale for a short time, her health and appearance have greatly improved. This is all down to the lovely staff."

K L
carehome.co.uk rating: 4.50 out of 5

"I've found staff kind and very helpful, and so anything to help residents. Thank you."

J J
carehome.co.uk rating: 3.58 out of 5

"My 92-year-old Mam has just been in Springvale for 2 weeks of respite care. We can't thank all the care staff and the home administrator for giving us the opportunity for a break. All the care staff made Mam very welcome and settled her into her short-term home so that we didn't have any worries about going on holiday. Her care was excellent. Springvale is so clean with great facilities and activities we can't fault the care at all. Mam especially enjoyed the activities that the Activities Coordinator had arranged and even came out with sparkly nails which she loved! We really appreciated all that everybody did for Mam! Thank You!"

Andrea W
carehome.co.uk rating: 5.00 out of 5

"The staff are excellent. The home is clean and tidy. The atmosphere is friendly. My cousin is being very well cared for. No problems at all."

Sandie T
carehome.co.uk rating: 5.00 out of 5

"So far my experience with Springvale Court Care Home has been excellent. The staff are all lovely. My dad has settled in very well here. I feel he is getting the care he needs. I know he is safe and there is no way he can get out. He is getting well fed and the food always looks really good and I know he enjoys what he gets as he usually has seconds! Overall I am happy with Dad's care."

Dawn W
carehome.co.uk rating: 4.83 out of 5

"All staff have been exceptionally friendly and helpful. They really do care about the residents."

T M
carehome.co.uk rating: 4.75 out of 5

"I have only been in since May. The regular staff are lovely but agency are not so good. Day shift is better than night shift. The entertainment is good when we have it (or activities) but needs to be more regular. My room is cleaned every day and is spotless. The lounge is my least favourite place, it is too small. This is a lovely place though, I feel safe."

Winfred J
carehome.co.uk rating: 4.83 out of 5

"This is a new experience for me, unfortunately, I have had to learn very quickly because of the way my mother's health turned around. We had my mother-in-law in this home some ten years ago and always thought it was the right place for her. The staff are all very professional and kind and always have a smile on their faces when we go in to visit. the place itself is nipping clean with no smell which was one of the things I dreaded. Mother can be a bit awkward at times but the staff took it all on board and spent a lot of time encouraging her to mix. The food always smells nice and my mother has never complained, she is a very fussy eater but she seems to eat well, as I can see she is putting weight on. The rooms are nice and clean, the staff collect her washing and returns it the next day which is great. We honestly cannot say enough good things about this place or the staff. It's such a relief that we now know Mother is well looked after and safe."

Gavin J
carehome.co.uk rating: 4.17 out of 5

"My mam has been in this care home since 2019, I could not have wished for a good home for her, she gets on with all the staff really well, she is well looked after and all her care needs are met, it's a fantastic home. She settled in straight away. The staff are amazing, they always keep me informed of any changes with my mam."

Kerry M
carehome.co.uk rating: 5.00 out of 5

"My sister has been Springvale Court since March 2023. I have visited her regularly since. I found the surroundings and the staff very nice. There is a lovely atmosphere wherever I go. The staff are excellent and very caring, they have a great sense of humour and my family and I have great laughs with them. I feel she is in a safe place and most days she is happy."

C W
carehome.co.uk rating: 4.58 out of 5