Reviews for Sutton Valence Care Home

"My mum is very happy and the staff are always friendly, helpful, caring, always have time for a chat with mum and myself. She gets very nice meals. The staff have got my mum to go out on the bus for a trip out, as she normally just likes to stay in her room."

C S
carehome.co.uk rating: 5.00 out of 5

"The whole experience that mum has received at the care home has been excellent. The nursing staff are brilliant and very caring nothing is any trouble. Her new room is lovely and very welcoming with the new colours."

V F
carehome.co.uk rating: 4.17 out of 5

"This is an excellent care home. My elderly mum is very well cared for and kept occupied and entertained by the outstanding activities staff! Both the carers and nurses are wonderful, meaning that my mum is happy and her diabetes is extremely well managed. All the staff are extremely friendly and helpful - all in all a very welcoming, efficient and well run home."

Jackie S
carehome.co.uk rating: 5.00 out of 5

"My mum is very happy and the staff are always friendly, helpful, caring, always have time for a chat with mum and myself. She gets very nice meals. The staff have got my mum to go out on the bus for a trip out, as she normally just likes to stay in her room."

C S
carehome.co.uk rating: 5.00 out of 5

"The whole experience that mum has received at the care home has been excellent. The nursing staff are brilliant and very caring nothing is any trouble. Her new room is lovely and very welcoming with the new colours."

V F
carehome.co.uk rating: 4.17 out of 5

"This is an excellent care home. My elderly mum is very well cared for and kept occupied and entertained by the outstanding activities staff! Both the carers and nurses are wonderful, meaning that my mum is happy and her diabetes is extremely well managed. All the staff are extremely friendly and helpful - all in all a very welcoming, efficient and well run home."

Jackie S
carehome.co.uk rating: 5.00 out of 5

"My mother has been in Barchester Sutton Valance for 5 and a half years now. The staff are outstanding, whatever position they hold within the home. Mum is very happy, which makes me contented knowing she is happy and safe."

Diane F
carehome.co.uk rating: 5.00 out of 5

"My mother has been in Barchester Sutton Valance for 5 and a half years now. The staff are outstanding, whatever position they hold within the home. Mum is very happy, which makes me contented knowing she is happy and safe."

Diane F
carehome.co.uk rating: 5.00 out of 5

"Staff have been fantastic with Dad who suffered a bad stroke six months ago. With lockdown, it’s been hard for him however staff did a great job celebrating his birthday and we Skyped dad together. Staff are always friendly and happy to help out. With us living a fair distance away, the calls and Skype mean so much to us."

Caroline D
carehome.co.uk rating: 3.67 out of 5

"I was very happy with the way my brother was looked after. They were kind, considerate and always kept me informed."

C B
carehome.co.uk rating: 4.25 out of 5

"Both my parents have been at Sutton Valence for just over a year. They have their own rooms but are next to each other which is perfect. They are always treated with respect and care. They always appear to be smart and well cared for. We are so grateful for the way the staff have kept them safe through this terrible virus. We are encouraged to take little treats and it is never too much trouble to take the phone to them so that I can keep in touch whilst unable to visit. The staff work incredibly hard and are always bright and cheerful. Just before the lockdown Mum and Dad were taken to the seaside, with two staff, for a fish and chip lunch. They loved it."

Christine A
carehome.co.uk rating: 4.67 out of 5

"Both of my parents have been well looked after for two years now. I have been impressed by the level of attentive care they have received. Any concerns I have had, have been addressed immediately and they are being able to move into this later stage of life with due respect to the challenges each of them faces."

C K
carehome.co.uk rating: 4.25 out of 5

"The staff under the Manager's eye have both stepped up to and gone beyond their duty to us. Even behind the masks, they smile. We can see it in their eyes and their undying care. Long shifts from start to finish, such dedication, thanks to one and all."

Lynn W
carehome.co.uk rating: 4.58 out of 5

"The management and carers were excellent from the moment we arrived at the home until my parent passed away. It was lovely to meet the manager and have him explain the everyday running of the home and not feed us with promises that would not be kept. Thank you for making my dads last days special."

J D
carehome.co.uk rating: 3.73 out of 5

"My mum was in the care home for only a short while, unfortunately, but the care she received was amazing. The staff were fantastic, nothing was too much trouble, I only wish she had moved here sooner. I would definitely recommend this care home."

S B
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident at this home for nearly 4 years now. Sadly she passed away recently, throughout her stay she was treated with the utmost care and respect. She received the best of care and I would sing the praises of this home to all family and friends. I couldn't be with her when she died. but staff stayed with her so that she wasn't alone at the end."

Sandra D
carehome.co.uk rating: 5.00 out of 5

"Always a pleasant place, homely, spacious and well present and decorated for all events. Staff always have time and never rush you. Thank you to all of you."

D W
carehome.co.uk rating: 4.50 out of 5

"From witnessing a first Christmas meal in a care home setting I was delighted to be part of the experience. I felt the staff coped admirably in what was potentially a stressful situation. All the residents were treated with care and dignity, plus the food was excellent. Nothing was too much trouble and I want to thank all the staff very much indeed."

K S
carehome.co.uk rating: 4.08 out of 5

"My father has been a resident for 3 months. He has very poor mobility and needs help in all areas. All the carers are thoughtful and kind. Dad is kept clean at all times and his dignity is always respected. There is a friendly upbeat feel around the home with staff who smile and say hello as they pass. The nursing staff are professional and always have time to talk. The food is tasty. We often stay for lunch in the lovely dining room."

L T
carehome.co.uk rating: 5.00 out of 5

"My husband was in respite care for a fortnight. All the staff were kind and polite he was well looked after. The place could do with a refurb otherwise the location is lovely and quiet."

S S
carehome.co.uk rating: 3.33 out of 5

"My mother has been a resident since March 2013 and the home has always been a friendly and safe place. The changes in staff and management have had differing effects. My mother prefers to stay in her room and is unable to walk therefore she regards her carers as her friends and recent changes to move staff around has caused her some upset, otherwise my family have no real issues, sometimes laundry items have gone missing and there were no proper towels in her room for nearly a week."

M M
carehome.co.uk rating: 3.67 out of 5

"Dad was only a resident for a short time, 4 weeks at Sutton Valence Care Home. He was on end of life care and I found all the staff very professional and compassionate in looking after my father. I would have no hesitation in recommending Sutton valence to any of my friends and family."

J H
carehome.co.uk rating: 4.80 out of 5

"Dad got the best care."

Kay C
carehome.co.uk rating: 5.00 out of 5

"My Father was in the home for only three weeks because he could no longer live alone with a nasty bowel cancerous condition, but in that time the nursing and care he was given was fantastic. The local Hospice were equally amazing, working with and liaising with the nurses in the home and visiting to advise on medication. He had personal contact at the home with the local GP who visits once a week or more if needed. All staff are friendly, cheerful and kind. On the last night before my Father passed away we were given undivided attention with offers of hot and cold drink, and most of all reassurance on his medical condition as he neared the end. We as a family would recommend the home to friends and family."

V W
carehome.co.uk rating: 4.33 out of 5

"I am very happy with the way my mother has settled into the home. She seems very contented. I would recommend it."

M G
carehome.co.uk rating: 4.83 out of 5

"The home is very good. I was discharged to another home and came back to Sutton Valence as the caring at the home is very good."

Hilda W
carehome.co.uk rating: 4.92 out of 5

"Very happy and lovely home. Everyone is very kind. We have no complaints."

M B
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident at Sutton Valence since September 2017. From the moment of her arrival, she has been treated with respect, warmth and often real affection. The staff are wonderful, getting to know my mum so well and responding to her so sensitively. A brilliant place!"

Juliet M
carehome.co.uk rating: 4.50 out of 5

"Extremely satisfied with the care of my husband. Our wedding anniversary recently was myself having dinner with him, which was absolutely delicious. All fresh food and brilliantly cooked, for a small fee. Compliments to the chef and also to the great, happy carer who served us! Thank you to you all."

Shirley W
carehome.co.uk rating: 4.67 out of 5

"Sutton Valence Care Home is a very caring, welcoming environment. The home is clean and bright with communal rooms for residents to enjoy. Food good and varied. Home tries very hard to make events enjoyable. Nursing staff very caring and efficient level of care."

D H
carehome.co.uk rating: 4.75 out of 5

"The staff are friendly, always willing to assist. The home has a very content, calm atmosphere. The cleanliness is very good and nothing seems to be overlooked. The food is of a very high standard. I'm extremely pleased with the care that dad's receiving."

Lesley P
carehome.co.uk rating: 4.75 out of 5

"From the time my mother arrived at the Sutton Valence Care Home, she has been treated with respect and dignity. The staff are caring and considerate of her needs. Although my mum chooses not to "join in" with the activities, there are plenty of classes to choose from. The only thing that lets the home down is the poor décor of the rooms. My mum moved in in April 2013 and her room needed decorating then and it still has not been done."

S R
carehome.co.uk rating: 4.17 out of 5

"Whenever I have visited the above home, I have been impressed by the warmth and friendly atmosphere toward visitors and clients. I understand that much is done to make clients lives more comfortable and interesting and would recommend Sutton Valence to anybody seeking a safe secure and happy environment."

Linda B
carehome.co.uk rating: 4.64 out of 5

"My mother has lived here for over 2 years and is 96 years old. She has double incontinence and is not able to stand or walk. Then staff are all very good and if asked for help will always do whatever they can. Mums room could do with redecorating and the window frame sticks however she is comfortable on the whole."

Rosemary P
carehome.co.uk rating: 3.40 out of 5

"My wife suffers from dementia. She is 83 and is now unable to get out. Occasionally with her permission a care assistant gets her into an armchair. She has very limited conversation and her memory is very bad to the extent that she barley remembers which of our children visited the day before. My visits only last for 1/2 an hour or so due to lack of her interest. I find the care assistants really live up to their name and lavish her care more than I would be capable of. I was pleasantly surprised by the care homes position overlooking a cricket ground and the countryside. I have every confidence that my wife is in the best accommodation with excellent care."

Geoffrey W
carehome.co.uk rating: 4.80 out of 5

"On initial viewing the home seemed bright and welcoming. Attractive brochure, encouraging. However, care needs proved lacking. Residents who were not bed bound were left for long periods either in their rooms or communal area. Communication between staff and residents was limited - weekends in particular. I did not feel that my mother was safe or getting the attention she required and deteriorated over her two week stay. The quality of the food was particularly poor and mealtimes a depressing experience. Staff did not interact with residents, menus poorly explained and food served to rooms cold and unappetising. Some effort was made to rectify some of these issues on complaint."

Jean
carehome.co.uk rating: 1.92 out of 5

"Mum feels at home and safe - all the staff are wonderful."

Colin P
carehome.co.uk rating: 5.00 out of 5

"Both my parents were in this home until they died. Both times the staff were very supportive, they gave my parents such good care and supported me through the hard times, can't thank them enough."

Sandee B
carehome.co.uk rating: 4.75 out of 5

"I visit on a weekly basis and find the home very well run and have been unable to find any faults."

Irene B
carehome.co.uk rating: 5.00 out of 5

"Our mother/mother-in-law moved into Sutton Valence Care Home in July after being diagnosed with terminal cancer. She could no longer care for herself or cope at home. Sadly she passed away on 23rd October. Words cannot express how grateful we are for the care she received while at the home. The staff are understanding, patient, considerate and very caring. Our mother thought of them like her second family and very close friends. She felt very safe and secure and loved every minute she was there."

JL
carehome.co.uk rating: 4.33 out of 5

"My mother has been in the care home for 11 months. She is unable to do anything for herself and we have found her care to be very good. She is always clean and well cared for in her personal care and is treated with kindness and respect. Any medical problems are dealt with promptly by the nursing staff. We have found all the staff to be caring, friendly and approachable. No complaints."

K P
carehome.co.uk rating: 4.58 out of 5

"Could not have found a better care home. The standards are excellent, the staff are very caring and professional, treating those in their care with dignity. The only criticism is the car park where much space is taken up by raised unkempt flower beds. It really can be quite hazardous when manoeuvring dodging pedestrians and other vehicles."

J B
carehome.co.uk rating: 4.92 out of 5

"Always a warm welcome and warm temperature wise. Friendly atmosphere. Clean and cosy surroundings. My friends in the home seem happy and comfortable. Staff always friendly and helpful. Easy access to friends. Lift always feels a bit wonky so I use the stairs."

Sheila C
carehome.co.uk rating: 4.57 out of 5

"Friendly and helpful staff at all times. Downstairs public spaces are amazing, with plenty of room to entertain visitors. Daytime events for everyone to enjoy. Always made welcome when visiting."

J B
carehome.co.uk rating: 4.45 out of 5

"Unfortunately, my daughter who is disabled and in a wheelchair, has several complicated medical problems and had to go into a home several years ago. Because of her age, it was proving very difficult to find a suitable place for her. Sutton Valence's manager made a visit to her in the London hospital she was in and agreed they had a place for her. Within days she was able to leave hospital and was made to feel welcome and settled quickly in what has now been her home for several years. I can only praise all the management and staff for their care and support they have given her myself over what has sometimes not always been easy."

Joyce G
carehome.co.uk rating: 5.00 out of 5

"Friendly staff, clean pleasant rooms. Good care."

Kathy W
carehome.co.uk rating: 3.83 out of 5

"The care home is spacious, well lit, lovely ground floor provides an ideal indoor circuit for those residents able to walk/use a Zimmer frame to exercise. Individual rooms are a comfortable size. Staff are pleasant and welcoming."

Alison M
carehome.co.uk rating: 4.00 out of 5

"I thoroughly enjoy residents visits, so much going on in the home. Today was a Rock and Roll day with the place decorated out with pretty pink tablecloths in the dining room and old records used for tablemats. Pink and white balloons hanging from light and decorations in dining room. Staff dressed in Rock and Roll clothes and a lady entertainer dancing and singing with staff joining in and residents enjoying themselves. I often stay for lunch where the food is good and such good value. My resident is happy and treated with dignity."

Britt M
carehome.co.uk rating: 4.73 out of 5

"My mother always appears to be well looked after. Standards of nursing care seem to be high and the food is of a good quality."

J W
carehome.co.uk rating: 4.18 out of 5

"Good respite care for my 83-year-old father (Parkinsons Disease) staff quickly responded to a few points. Would use the facility again."

H M
carehome.co.uk rating: 3.92 out of 5