Reviews for Tandridge Heights Care Home

"The resident is not easy to care for with personality, memory and physical issues. All of her relatives are impressed by the thoroughness, patience and kindness of the staff."

E L
carehome.co.uk rating: 4.92 out of 5

"The resident is not easy to care for with personality, memory and physical issues. All of her relatives are impressed by the thoroughness, patience and kindness of the staff."

E L
carehome.co.uk rating: 4.92 out of 5

"Nursing staff and catering staff are all fantastic. I feel a much bigger improvement since the previous manager left at the end of 2019. The admin staff are all lovely too."

C T
carehome.co.uk rating: 5.00 out of 5

"Very good food. Patients and staff are lovely."

E G
carehome.co.uk rating: 5.00 out of 5

"I am very happy with his care. I join him for lunch every day all excellent."

Pamela M
carehome.co.uk rating: 5.00 out of 5

"All the staff are helpful, friendly and caring."

J R
carehome.co.uk rating: 4.92 out of 5

"Staff excellent, food reasonable, excellent nights sleep. Would like more entertainment."

R E
carehome.co.uk rating: 4.83 out of 5

"Carpet badly stained. Bedclothes not changed from the previous occupant. Had slept in bed overnight before discovering. Horrified. Television was useless. (Overpriced.)"

Shelia W
carehome.co.uk rating: 2.73 out of 5

"My mother spent 3 and a half years here until she passed away in February this year. She was so happy and always called it home. She loves the staff and they adored her. Having just had surgery, I am now here for respite, nowhere else I would rather be."

J K
carehome.co.uk rating: 4.83 out of 5

"Everything during my stay at Tandridge Heights was great. Keep the good work up."

P F
carehome.co.uk rating: 4.33 out of 5

"I have lived here for two years now and I am very happy and have made lots of friends."

M B
carehome.co.uk rating: 4.50 out of 5

"My mother was diagnosed with terminal cancer at the hospital. She was transferred to Tandridge Heights for end of life care. The management and staff were so kind and caring and treated my mum with respect and dignity. They were also very supportive of myself and my elderly father. We cannot thank them enough."

M G
carehome.co.uk rating: 5.00 out of 5

"Treated with respect and courtesy at all times and in general thoroughly spoilt. Could live in this environment forever."

E B
carehome.co.uk rating: 4.75 out of 5

"Tandridge Heights is extremely well run. The management are always available to talk to. The carers are very caring and they know both the 'patients' and their relatives. The food is good and wholesome. The management provide many activities for the 'patients' such as singing, skittles, knitting and sometimes old films are played."

T G
carehome.co.uk rating: 4.42 out of 5

"I have found that the care provided at this care home to be excellent. From management level to gardeners, cleaners and all staff levels."

S R
carehome.co.uk rating: 5.00 out of 5

"Was invited to the annual family BBQ in August and I’m glad to say I wouldn’t have missed it for the world! The staff put on a spectacular display of food, drink and entertainment. The care staff waitressed tables and made sure every resident and visitor was offered to pick and choose their drinks and a choice of hot BBQ food or side salads. Every staff member had a cheery smile on their faces and the atmosphere was brilliant, music playing, residents singing along. Despite the windy day, spirits were high and everyone was happy, what a brilliant day that the manager and her team put on. I rarely get to visit my family as I live far away but I can go home knowing they're safe and cared for. It’s a great comfort to myself and my family."

Scott B
carehome.co.uk rating: 4.92 out of 5

"My father came to Tandridge Heights twice, with a range of medical needs. The nursing care he received was excellent, the activities laid on, impressive. Residents are treated with respect and affection. Everyone's lovely! The food is good, drinks, including wine, offered with meals, which impressed me, and he was given the maximum independence. We were free to come and go to see him at any time. All in all, a very well run place where my dad was made to feel safe and cared for in every way."

J A L
carehome.co.uk rating: 5.00 out of 5

"This home is fabulous! The manager and the staff are fantastic, from the moment you walk through the entrance you are greeted with smiling faces. There is always someone on hand if you need to ask a question and no problem or request is too big. It has a homely feel about it and you are genuinely made to feel part of a family. Christmas time the manager even came in to serve a Christmas drink and personally hand out a present to each resident. Knowing my Nan is being cared for in such a manner makes the whole process of her being within a home a lot easier."

Stephen F
carehome.co.uk rating: 5.00 out of 5

"Mum has been so well looked after in the last three weeks since I bought her to stay at Tandridge Heights. Everyone has been so caring and considerate about her wellbeing and mine and I am delighted that I made the decision to move her closer to me."

D M B
carehome.co.uk rating: 4.83 out of 5

"Visited Grandad for the first time here since he came last week. My husband and I are really impressed with the friendliness and care of the staff. We all three enjoyed being able to walk around and sit in the gardens. Thank you."

Emma P
carehome.co.uk rating: 4.10 out of 5

"Extremely pleasant staff greeting you every time you enter the premises. My Aunty is always clean and her room is tidy. She is offered alternative meals as she is fussy. Every time a carer enters her room to help her on the commode I am offered tea or coffee and if I prearrange I can join my Aunty for dinner. There are lots of activities going on for the residents to participate in. A really pleasant atmosphere to be in."

Jackie H
carehome.co.uk rating: 4.42 out of 5

"Looks pleasant on entering. The staff were very courteous towards us. The next thing I noticed was how clean the reception area is and there are facilities to make a lovely welcoming hot drink. Upon entering my Aunty's room she is happy and clean/tidy. The staff she says, are so good to her, changing the menu to suit her needs. They always offer us refreshments. Activities are wonderful and make my Aunty feel as though there is lots to look forward to every day."

Carly H
carehome.co.uk rating: 5.00 out of 5

"My Mum had to go into a home due to falls. From the moment I walked into the home the Manager reassured me and offered me emotional and factual support and advice. Then another lady kept me calm on the financial front! It has been a massive upheaval and shock, to not only Mum, but to everyone in our family. Yesterday Mum rang me to say she is happier than she has been in years. Result!"

Sue A
carehome.co.uk rating: 4.75 out of 5

"Tandridge Heights is a very friendly homely care home. My mother has a lovely sunny spacious room and as an alternative to her own home, it is perfect. The staff are lovely and make family and friends very welcome. There is a lovely informal feeling about the place and it feels like home. I feel my mother is well cared for and happy and cannot ask for more. The handyman is worth his weight of gold nothing is too much trouble."

V F
carehome.co.uk rating: 4.25 out of 5

"Our mother had never wanted to live in a nursing home but her experience at Tandridge Heights completely changed her view. The staff supported her in maintaining her independence as far as she was able. They were friendly and caring and spent time making sure that she was able to participate in activities and everyday routines. On many occasions, Mum told us that she was very happy in her new home and would never wish to leave."

Janet R
carehome.co.uk rating: 4.58 out of 5

"I have been frequently visiting a resident in your home and have found it to be extremely clean, sweet smelling and spacious. The staff are all very friendly, accommodating and kind to both residents and visitors. The food looks delicious and nourishing and the residents seem extremely well cared for. Great BBQ day."

Meralyn W
carehome.co.uk rating: 4.50 out of 5

"I came for day care to help my carers have a rest. It is lovely. I have a bath and lunch and a chance to chat to other people, as well as join in the activities. Staff are marvellous. Food is good. It is lovely."

Anne N
carehome.co.uk rating: 5.00 out of 5

"A warm and friendly atmosphere. Some trips to entertain and staff who care. It was a good experience for mum to have in her last year."

L V
carehome.co.uk rating: 4.17 out of 5

"A caring environment where we felt that mum was always looked after."

Tim V
carehome.co.uk rating: 4.17 out of 5

"The care and kindness shown to my father was second to none. He was comfortable at all times during the last stages of his life."

Clive M
carehome.co.uk rating: 5.00 out of 5

"There is not enough that the staff can do for you, they do it with a smile on their faces. Their motto is sharing is caring. The home is like a five star hotel, the inspector should come down here and work a whole day with the day staff as a mystery guest, to see the work they put in."

R M
carehome.co.uk rating: 5.00 out of 5

"I enjoyed my stay, staff were wonderful and helpful. Food was lovely. 5 star hotel."

George B
carehome.co.uk rating: 5.00 out of 5

"My mum was only in Tandridge Heights for a week before she died, but during that time she received excellent care."

Robert D
carehome.co.uk rating: 4.75 out of 5

"Everything was fine except I found the bed uncomfortable. Staff were helpful and conscientious, would recommend to friends and relatives."

V R
carehome.co.uk rating: 3.50 out of 5

"I like the nurse. Always does a good job here, always smiling and explaining things to you if you are not sure. In fact she comes from Poland and always has good stories to tell us."

T J P
carehome.co.uk rating: 4.55 out of 5

"I came here for respite after an operation because my children didn't want me to be alone while they were on holiday. I found the Heights very welcoming and friendly and all the staff so helpful. The food was good and the beds comfy! It was a complete rest for me for nine days and I would recommend it for anybody needing a little TLC."

Val C
carehome.co.uk rating: 4.73 out of 5

"It is a very good home to live in and the staff go out of their way to help and comfort us in the best way they can. The laundry and food is excellent it's like from home from home. The activities co-ordinator goes out of her way to please everybody and we all have a laugh with each other which makes living here a very pleasant time. It is a very safe and nice place to end ones life if you see what I mean. I was a bit down and very quiet but now I join in the activities, where before I was a very shy person and living on my own."

Trevor P
carehome.co.uk rating: 5.00 out of 5

"First class care and service. Everyone is very dedicated and caring. Nothing is too much trouble for them. All very friendly and helpful."

Frank A
carehome.co.uk rating: 5.00 out of 5

"My experience of care in this home is generally good and at times outstanding. I have always felt at welcome when I have visited and my comments about care have always been acted upon. I have been actively encouraged to give my views and constructive criticism of care. I would definitely recommend this home to others. My other constantly praises the care and the food in the home."

P B
carehome.co.uk rating: 4.67 out of 5

"My father has been a resident for 23 months and has late-stage Alzheimer's. He is happy and for 93-years of age is in reasonable health. My siblings and I carefully chose Barchester Tandridge Heights Nursing and Care Home after some research. My brother was a paramedic then and was able to make clinical comparisons. In February Barchester Tandridge Heights Nursing and Care Home had a bad CQC inspection and since then has lost staff in both care and nursing roles. The remaining staff could not be kinder to my father who is a cheerful and cheeky soul, but contact with him has reduced and staff have little time for social contact or stimulation. We pay a considerable amount for Dad's care and are deeply unhappy about the lack of staff."

MN
carehome.co.uk rating: 3.42 out of 5

"We found this home for our mother 18 months ago. She has been content there, well looked after, and is shown genuine affection. Lots of hugs! The staff communicate well with her and the family, and we always feel welcomed on our visits. When my aunt needed respite care we had no hesitation at finding her a place at Tandridge Heights too."

Jane B
carehome.co.uk rating: 4.33 out of 5

"My mother-in-law went to Tandridge Heights Nursing and Care Home for one week to recover from a hospital stay. It was the ideal place. The staff facilities and management were excellent. We will consider this facility in the future."

B H
carehome.co.uk rating: 4.08 out of 5

"I was extremely comfortable and very happy during my short stay. I found all the staff to be so very helpful and kind and took very good care of me."

J C
carehome.co.uk rating: 4.17 out of 5

"Extremely well managed care home. Professional and efficient but more importantly they put the "home" in care home. The staff treat the residents with dignity and professionalism but truly care. They treat the residents like their own family. There is love and attention bestowed on the residents like their own family. The facilities are excellent the house is exceptionally clean and the residents kept personally clean again in a respectful way with dignity. The food is excellent its like a five star hotel nice touches with the menus listing what is available without a doubt I would recommend. The manager deserves a medal."

Karen W
carehome.co.uk rating: 4.92 out of 5

"My father became a resident of Tandridge Heights Nursing Home in April 2017. During his short stay at the home he was treated with the utmost care and attention. The staff were wonderful, caring and looked after his many needs. He was very happy and felt he was always treated with dignity. We were able to visit him at any time and were always made to feel welcome. I would recommend the home to anyone."

Gavin B
carehome.co.uk rating: 4.58 out of 5

"Recently attended a summer BBQ it felt like a real "family" day. Wonderful food, company and entertainment. All the staff were involved and worked so hard."

Margaret C
carehome.co.uk rating: 5.00 out of 5

"The home is excellent. Staff always smiling and nothing is too much trouble. My mother has been a resident for a few weeks and feels so happy and at home. Food is excellent and I have just had a lovely afternoon tea. Lots of activities and my mother enjoys singing."

P P
carehome.co.uk rating: 5.00 out of 5

"I was resident at Tandridge Heights for two weeks following a hip operation and could not fault them in any way. The food was home cooked and well presented. Smaller amounts were served, always with a choice and suitable for elderly people and looked tempting and tasty. The staff were all pleasant and listened if you had a problem and then acted on it. In fact, it is a care home with the residents very much in mind. Should I eventually need full-time care, Tandridge Heights will be my choice."

Ruby M
carehome.co.uk rating: 4.91 out of 5

"My husband was admitted for end of life care. The nursing and care was excellent. His room was like a hotel room, en-suite. He was only there for 2 weeks but was comfortable. The food was also excellent, as were the facilities. The atmosphere was friendly an relaxed. Staff and the manager were always helpful. I cannot speak highly enough of Tandridge Heights. We chose this nursing home after viewing others locally."

Jeanette C
carehome.co.uk rating: 4.92 out of 5

"It's the staff who were wonderful. Without them, the home would leave a lot to be desired in relation to value for money."

Benjamin M
carehome.co.uk rating: 3.58 out of 5