Reviews for The Cedars Bourne Care Home

"My wife had Glioblastoma and was bed bound for the whole of her 7 month stay at the Cedars. The care she received was first class throughout. We could not fault it at all. Not only were her carers fantastic but the nurses as well. Although she was unable to speak very much, the staff became expert in anticipating her every need. She was so grateful to all the staff as I was together with family members. Nothing more could have been done to make her life better. Thank you so much."

Richard W
carehome.co.uk rating: 5.00 out of 5

"I really appreciated all the help and care I was given during my stay by everyone. The staff were always so pleasant and kind in speech and actions. I will always remember them all after such a pleasant experience."

J N
carehome.co.uk rating: 4.91 out of 5

"The Cedars is a very welcoming home. All the staff are friendly and very helpful. My Mum is very happy with her room and likes all the staff. It has an efficient and caring team, from management to nursing, cleaning and catering staff. My sister and I were recommended the Cedars by a friend and we have been completely satisfied with the caring and dignified support they have given to our mother. I would have no hesitation in recommending The Cedars."

Sally U
carehome.co.uk rating: 5.00 out of 5

"My father was found a room at The Cedars on discharge from hospital. I was there to meet him when he arrived and I could see he did not recognise his surroundings and was confused. My father was already suffering from a Mental Health issue. The staff greeted him sympathetically and with great compassion and settled him into his room. My father was 90 years old and frail but they offered him and myself a cup of tea and biscuits immediately. My fathers health was deteriorating quickly but all of the staff gave the very best of care and until the passing of my father, some 10 weeks later. He was so frail but he passed without a blemish on his body, this is always a sign of excellent care. Whenever we visited, we found my father was very clean and tidy, also his bedding and room and drinks were always available for him. When we visited, from the Manager to the care staff and receptionist, everyone had time for you and was willing to listen and answer any queries. I would most definitely recommend The Cedars for care."

Kathy
carehome.co.uk rating: 5.00 out of 5

"My husband spent the last week of his life at The Cedars. He was treated with great kindness, dignity and received excellent care. My daughter and I received great support form staff. We thank everyone involved in his care and know he was content to be at The Cedars."

J S
carehome.co.uk rating: 5.00 out of 5

"My Aunt has been resident at The Cedars for two and a half years following a serious road traffic collision with a car whilst crossing the road. After hospitalisation for several weeks, she moved to The Cedars at her request. The staff were superb in welcoming her and nursing her back to good health. She recently had her 95th birthday but no one from family or friends could attend due to the current Coronavirus situation. The staff made up for her not seeing family by making her day very special, in spite of the pressure they are currently under. My Aunt is full of praise for the Home Manager and her team for the way she is being cared for, particularly at this time. I would have no hesitation in recommending this home."

Chris S
carehome.co.uk rating: 4.58 out of 5

"Our very dear aunt has been at The Cedars for some time. When she went there, she was very down and had no interest in much. Since making The Cedars her home, her improvement has been amazing, she now joins in with the activities and is always happy. I can only put this down to the wonderful care she has received. The care staff at The Cedars are amazing people, nothing is ever to much trouble, they can always make time to talk to our aunt. The management team are always on hand to answer any questions we may have. During this difficult time when we cannot visit, the home has made it possible for us to speak to our aunt via video. The Cedars have made the safety and wellbeing of the residents during the pandemic their number one priority, we can never thank them enough."

William C
carehome.co.uk rating: 4.92 out of 5

"My mum was a resident of the Cedars for a short time, but from the moment it was known she would be going there, the manager rang me and kept me informed every step of the way as with Covid-19 going on I could not take or see my mum. It was the best place for my mum to have been with their nursing and care staff and she was well looked after. I cannot thank the manager and her staff enough for all they have done for Mum, they are a brilliant team and I would have no hesitation in recommending The Cedars to anyone."

Teresa H
carehome.co.uk rating: 4.58 out of 5

"My mother has been a resident at The Cedars for over three years. Her care has been wonderful and she is very happy there. The staff is her extended family; they know her really well and ensure that she is looked after as an individual and with dignity. The building and gardens are welcoming and homely. I cannot recommend The Cedars highly enough."

Maureen N
carehome.co.uk rating: 5.00 out of 5

"The Cedars has provided a safe and caring environment for my friend - who sadly has dementia. On a practical basis, she has a lovely room, with personal belongings carefully arranged. She is well cared for and very well fed! There are good activities and opportunities for engagement with others. Most importantly - she sees the staff as her friends - always dropping by to have a chat and make her smile. She is, I believe, happy living at The Cedars - which she regards as a Hotel!"

Pam O
carehome.co.uk rating: 4.58 out of 5

"My wife has been at the Cedars for over 3-years, and I and my family, have been extremely pleased with the Cedars and the standard of care and professionalism is excellent. We have nothing to compare the Cedars with because this is the only care home we have used. It is a very well established home where the staff have a very low turnover, some having worked there for many years. The management team is young and enthusiastic and commands the fullest respect of the carers and nurses. It is a traditional style of building with modern adaption, and it makes for a friendly atmosphere, and it is not like so many homes, which are very smart but have a rather cold feeling. If you are lucky enough to obtain a room, you will not be disappointed."

John W
carehome.co.uk rating: 5.00 out of 5

"All staff in the home, whatever their role, have shown that they have my relative's best interests at heart. They interact with her in a professional, caring, empathetic and friendly way. They are always happy to stop and chat with her visitors. They remember us and we always feel welcome whether we are expected or not. Before Covid-19 restricted events, there was always a full programme of activities and my relative was encouraged to participate, during this period some activities have been maintained as far as possible. During the Covid-19 period they have acted very professionally and have implemented ways in which we can see and chat to our relative using video calls or garden visits."

Sue S
carehome.co.uk rating: 5.00 out of 5

"I visited this home prior to COVID-19 and with both the old and new management team to see my old friend’s mum, my friend and I have noticed a positive difference in the feel of the home. The residents appeared well cared for and staff were attentive. It is heartwarming to know my friend can still keep in touch with their mum via Skype, FaceTime and even garden visits. We have regular updates from our friends about their mum and that she is keeping her spirits up in the home. I look forward to being able to visit again soon!"

O
carehome.co.uk rating: 4.92 out of 5

"My Aunt is in The Cedars, I consulted many people before choosing The Cedars, The Cedars is definitely a 5-star establishment in every way and believe my Aunt is unaware of how lucky she is. I would wholeheartedly recommend your establishment to anyone."

Geoff B
carehome.co.uk rating: 5.00 out of 5

"Today I visited the visitor suite to see my mother. It was a well organised light area, with refreshments provided if required. It felt marvellous to see and speak to my mother, she could clearly hear and see me. A great bonus for the residents and visitors in these difficult times, safe and welcoming."

Jane E
carehome.co.uk rating: 4.42 out of 5

"My sister suffers from dementia but due to covid 19 visiting has been once a week and is distanced. It is now indoors and screened. My sister is very content and is well cared for. The carers are a delight as is the manager and her team."

B A
carehome.co.uk rating: 4.58 out of 5

"Such a wonderful team. The staff have cared for my friend extremely well and are always quick to adjust to her changing needs and care. Even after her passing, they continued to help and offer support in the difficult days afterwards. I have enjoyed visiting, using the new visiting pod and the gardens are tranquil and well kept. Everyone there have been very helpful and a big support when things get difficult. I cannot praise them enough. Many thanks in these difficult times."

Andrea B
carehome.co.uk rating: 4.58 out of 5

"My Mum has been in Cedars since May 2019. She has been very happy and that makes me happy. The staff are excellent and treat Mum very well. Nothing is too much trouble for anyone. Everyone is very welcoming and polite."

Sue T
carehome.co.uk rating: 4.92 out of 5

"It was very difficult putting my mum in a home as she has complex nursing needs, but she has been treated so well, she loves it in The Cedars. The staff are all outstanding and the level of nursing care, second to none. We are both overwhelmed with the kindness and respect we have both been shown."

Petula C
carehome.co.uk rating: 4.92 out of 5

"The staff are excellent they do their best for the residents. I have been made to feel welcome. The gardens are excellent with good access. The place is clean and the food is very good."

Stef L
carehome.co.uk rating: 4.33 out of 5

"Covid restrictions are closely adhered to; staff are friendly, courteous, helpful. Staff appear very busy and tend to disappear but the call-bell was answered in a timely manner. Activities and mealtimes were not witnessed during my visits, therefore not rated."

Julie V
carehome.co.uk rating: 3.80 out of 5

"I have been caring for my wife for nearly 3 years and was concerned about her moving into a Care Home. However, I was more than pleasantly surprised. The staff at The Cedars are excellent in all respects, they are so polite, extremely professional and most of all, the support and care that they give to my wife is second to none, in fact, it is exemplary. All I wanted was peace of mind, knowing that when I am not by her side my wife is being made comfortable and cared for by an excellent team who always put her needs first. Sending a big thank you to all the staff at The Cedars, because of you I am able to sleep at night. Thank you."

Nigel R
carehome.co.uk rating: 4.58 out of 5

"All the staff are caring and often go beyond their remit helping my husband to settle in. It is a lovely care home, putting on different activities for the residents. The food is excellent and varied."

Pam T
carehome.co.uk rating: 4.58 out of 5

"Initially, my mum came for respite care but sadly her health deteriorated which then meant that she needed to become a permanent resident of the Cedars. From pre-and-post decorative updates the home presents itself as being friendly; with a homely feel and this is a reflection of the kind and caring staff, and some certainly go that extra mile. When there has been an issue it has been addressed with immediate effect and the Manager herself openly invites feedback. Regarding food from my observations, it appears to be satisfactory and hopefully, residents can now enjoy some form of salad dressing or be prompted that there is some available - alas with dementia unless visibly evident my mum ends up going without. Just a minor point but it's what I know she enjoys. I know that the staff are sometimes stretched but would like to thank them for their kindness. As a relative and previous full-time carer for my mum, I'm reassured in knowing that my mum's needs are met."

M B
carehome.co.uk rating: 4.17 out of 5

"Very caring staff and management."

Angela S
carehome.co.uk rating: 5.00 out of 5

"Lovely home with beautiful gardens close to all amenities. Staff kind and caring. Lots of interesting activities with community involvement. High standard of communal rooms. Food excellent and very well prepared. Accommodating. Clean and comfortable. So pleased we chose you for our dad's home. Could not have been better. Thank you so much."

H G
carehome.co.uk rating: 4.75 out of 5

"I really enjoyed my stay at The Cedars Care Home. All the staff were really cheerful and helpful and greeted everybody by their name. There are many beautiful lounges beautifully decorated, with many seats and a wonderful view of the gardens; residents were allowed in the gardens with staff to keep them safe. The menu was changed every day with a vegetarian meal also. The breakfast was a full English, porridge or cereal. The staff always made sure that you had your tablets. On Easter Sunday, we were all given an Easter Egg; I thought this was lovely."

Joan K
carehome.co.uk rating: 5.00 out of 5

"This is an amazing care home, the manager and all her staff are so caring and do everything to make the residents happy and contented. My friend has been so well cared for. I would recommend Cedars Care Home for anyone requiring full-time or respite care."

Margaret R
carehome.co.uk rating: 5.00 out of 5

"Welcomed from the first time of visiting. Excellent place and great staff. Very well run. Caring staff, always available to help with questions you may have."

Augustus L
carehome.co.uk rating: 4.58 out of 5

"From the first moment I contacted Barchester The Cedars and spoke to the manager, I knew this was somewhere special. We moved my mother-in-law into the Cedars in October and everyone we have come into contact with (staff members) have been so kind and thoughtful about how to make my mother in law feel welcome and settled."

Wendy L
carehome.co.uk rating: 5.00 out of 5

"I moved in in March, was very emotional, scared but from the start, all staff were wonderful, supportive, caring, understanding and professional. I have now settled, staff are still the above and we have a wonderful rapport but I find are aware and always seem to nothing anything out of the ordinary and check up on me. The medical team have worked so hard to sort out issues and I definitely feel in better health than before I came here. The entertainment is varied, some brilliant, some not for me but they are not just catering for me. I have a wonderful, big room and wet room but I do see some of the other rooms, they are small and poorly decorated and claustrophobic. I find the food portions small and I have been told to ask for more but a bit reticent. Maybe they should ask when serving. Also, for me, far too many chips, would welcome an alternative to chips."

Doreen R
carehome.co.uk rating: 4.33 out of 5

"The great strength of The Cedars is your staff. They are always friendly, enthusiastic, caring and professional. My Mum is very fond of them and they make her feel cared about and safe. Her family are extremely grateful for this. The Cedars is always clean and tidy and free from the usual Residential home smells. Ideas from the family. During many visits to Cedars, we have seen residents confused about where they are and where their room is. Other Care facilities I've visited overcome this by distinguishing the corridors using a different colour palette or by theming the artwork along each corridor. In these places, I have also seen Resident's room doors with a pinboard or similar on them where names, photographs, grandchildren's artwork, etc can be placed so Residents find it easier to locate their room. My Mum and her friends also moan about the artwork on the walls. They enjoy the art and imagery from the local area which spark memories and the retelling of them. But for the rest they describe it as dull and pointless. Perhaps more local photos, artwork created by the residents or local artists, colourful scenes of nature and wildlife? My nieces visited my Mum recently and described the interior as 'like walking into a hotel'."

Lynda H
carehome.co.uk rating: 4.42 out of 5

"The service from all departments at Barchester The Cedars Care Home has been exceptional - nothing is too much trouble. My mum is so happy there and is treated really well. The food is fantastic. Congratulations to all."

Andrew S
carehome.co.uk rating: 4.75 out of 5

"A quality care home! I was initially impressed by the fabric of this care home. The interior of the building is attractive and well-maintained, and the residents' rooms are very pleasant. The whole atmosphere was far more pleasant than in other care homes I have visited. The beautiful gardens by the river are worthy of a mention too! However, the most impressive aspect was the attitude of all the staff. They were so welcoming and helpful, and nothing was too much trouble. They went to great lengths to make my aunt feel at home, and I cannot thank them enough for trying so hard in the face of much opposition."

Andrew D
carehome.co.uk rating: 4.50 out of 5

"Who wants to give up their freedom, roots? 100 miles from friends, Mum was nervous, scared. Staff were caring, understanding, fun but professional. She settled quickly, she is happy and so much healthier. I'm confident she has the best care possible. Thank you. Rooms: Mum's is excellent, others are poor."

Tracy C
carehome.co.uk rating: 4.73 out of 5

"My Mum has been on respite care for 2 weeks. Mum was feeling very unwell and was in desperate need of nursing care. The General Manager, came out to the house at short notice to assess Mum and reassured us that The Cedars could help by monitoring and assessing her medication and supporting her with 24-hour care. They also picked up that Mum had a water infection and sought the appropriate treatment immediately. We cannot thank them enough for all the care and compassion they have delivered. It is not to be understated how much confidence and peace of mind we have gained as a family knowing Mum was in exactly the best place possible. A huge thank you to the manager and all her fabulous team."

Jacqui A
carehome.co.uk rating: 5.00 out of 5

"My wife was cared for diligently and well by carers who were friendly, helpful and treated her with sensitivity, respect and kindness. The reception area, during my daily visits, was always a welcoming space with friendly conversation. Residents spending time in the reception/lounge area were treated very kindly and supportive, with a 'family' feel. The general manager was also supportive and kind to me. Nursing care was particularly good."

Joe O
carehome.co.uk rating: 4.83 out of 5

"My nan has great care so far, would like to go outside and do some activities. My nan says "like a posh hotel." Great staff - friendly and caring."

A G
carehome.co.uk rating: 4.82 out of 5

"The staff, the meals and activities are excellent. Very good welcome and introduction. Unfortunately, the overall experience let them down due to what we considered a lack of attention to detail in the room. Silly things that should have been checked prior to admittance - the pull cord on the bed light broken, and could not be reached, no plug in the basin. The remote control only worked if standing directly in front of the TV. Maybe needed new batteries or just poor quality? The remote was sellotaped which added to the air of being a "used room" as did the hole in the bathroom door! Very annoying constant sound of (assumed) call alarms - never quiet when we visited, not an impressive 1st impression for despite care - assumed would be better."

A E
carehome.co.uk rating: 4.17 out of 5

"All the staff were excellent looking after my auntie in her last few weeks. They were so loving and caring, couldn't have asked for anything more. Thank you all at Barchester The Cedards."

H B
carehome.co.uk rating: 5.00 out of 5

"My father was only at The Cedars for a short time; I wish he had been there all the time following his discharge from the hospital. The staff treated him with the greatest respect and compassion. His nursing care was excellent, and I was always confident that his needs would be met and any symptoms managed to allow him to remain in comfort. The Cedars has a lovely homely feel, the staff always made us feel very welcome, and they really look after the well-being of their residents. Although my father was on a restricted diet, I could see that the food on offer was varied and of good quality, plus the complimentary cakes in the cafe were always really tasty! He wasn't able to join in any of the activities (and there are many on offer), but the staff still made the effort to get to know him as a person. I wouldn't hesitate to recommend The Cedars to anyone."

H M
carehome.co.uk rating: 4.92 out of 5

"Very caring and helpful, nothing is too much trouble for both of us. Keep me updated on medication and on any changes in the day-to-day care. Can't praise them enough."

Sandra R
carehome.co.uk rating: 4.92 out of 5

"My father went into The Cedars for end-of-life care. During his short 4-week stay he was looked after so well by the amazing team. The staff are all friendly and welcoming, nothing was ever too much trouble. Despite his illness, Dad was happy and certainly felt looked after. I can't thank you enough."

Adam L
carehome.co.uk rating: 4.58 out of 5

"My father came to The Cedars Care Home at the beginning of March after spending nearly 6 weeks in the hospital which physically done him no good. The first couple of weeks was a hard transition for him but he has now settled in nicely and becoming more mobile and joining in the activities with the great care the staff are giving him. He is really happy and would give The Cedars a high recommendation."

K S
carehome.co.uk rating: 4.75 out of 5

"The staff are very friendly and caring and can't do enough for the residents."

G S
carehome.co.uk rating: 4.73 out of 5

"Our Dad spent 7 weeks in hospital, a tough and gruelling stay and was giving up and then the staff came to our rescue supporting and guiding us in preparing the hospital for his transition and we will always be most grateful. The welcome and care he has received is heart warming. The team are constantly considering his needs, getting to know him as a person and what makes him happy and our experience has been exemplary. His needs and condition are complex, having a knowledgeable team around him, taking the time to understand him and educating us is invaluable. Thank you to each and every member of the team, a huge thank you for being the wonderful caring team you are with great leadership."

P F
carehome.co.uk rating: 5.00 out of 5

"My sister became a resident when she was discharged from hospital after having a broken hip operation. She also suffers from dementia and other problems needing careful on-going medication. She is receiving excellent care and shown kindness and compassion by all of the members of staff involved in her day-to-day life."

D R
carehome.co.uk rating: 4.83 out of 5

"From the minute we knocked on the door (unannounced) at The Cedars, I felt a weight had been lifted. My mother is there for respite (and possibly longer) care. The transfer from the hospital to The Cedars was seamless. The home has such a warm, welcoming and open feel to it. I feel the staff go "the extra mile" and I have nothing but praise and respect for them. It's early days for my mother but I do feel happy and reassured that she is in very safe hands. Thank you to the manager and all your fabulous staff."

Jane F
carehome.co.uk rating: 4.58 out of 5

"The care given to my father whilst he was at The Cedars Care Home, was excellent. From the moment that he was admitted to the home, to when he left, which was sadly due to deterioration in his health, was of a very high standard. The manager of the home assisted me and my sister throughout to ensure that he was cared for and that his wishes were met. The staff were all professional in carrying out their duties and they would communicate with me as deemed necessary, particularly when he became ill. I highly recommend this nursing home and would not hesitate to send any relative there again."

F T
carehome.co.uk rating: 5.00 out of 5

"My sister-in-law lived at Barchester The Cedars Care Home since March 2022. My wife and I chose Cedars because we were impressed by the facility and more importantly the staff. Since day one, all the staff have displayed genuine care for my sister-in-law and she has positively responded to that. My sister-in-law appears very happy, has made new friends and her general well-being has definitely improved. We have no regrets at all. Cedars is a first-class care home giving 5-star service."

Roger S
carehome.co.uk rating: 4.83 out of 5