Reviews for The Cedars Bourne Care Home

"The great strength of The Cedars is your staff. They are always friendly, enthusiastic, caring and professional. My Mum is very fond of them and they make her feel cared about and safe. Her family are extremely grateful for this. The Cedars is always clean and tidy and free from the usual Residential home smells. Ideas from the family. During many visits to Cedars, we have seen residents confused about where they are and where their room is. Other Care facilities I've visited overcome this by distinguishing the corridors using a different colour palette or by theming the artwork along each corridor. In these places, I have also seen Resident's room doors with a pinboard or similar on them where names, photographs, grandchildren's artwork, etc can be placed so Residents find it easier to locate their room. My Mum and her friends also moan about the artwork on the walls. They enjoy the art and imagery from the local area which spark memories and the retelling of them. But for the rest they describe it as dull and pointless. Perhaps more local photos, artwork created by the residents or local artists, colourful scenes of nature and wildlife? My nieces visited my Mum recently and described the interior as 'like walking into a hotel'."

Lynda H
carehome.co.uk rating: 4.42 out of 5

"The great strength of The Cedars is your staff. They are always friendly, enthusiastic, caring and professional. My Mum is very fond of them and they make her feel cared about and safe. Her family are extremely grateful for this. The Cedars is always clean and tidy and free from the usual Residential home smells. Ideas from the family. During many visits to Cedars, we have seen residents confused about where they are and where their room is. Other Care facilities I've visited overcome this by distinguishing the corridors using a different colour palette or by theming the artwork along each corridor. In these places, I have also seen Resident's room doors with a pinboard or similar on them where names, photographs, grandchildren's artwork, etc can be placed so Residents find it easier to locate their room. My Mum and her friends also moan about the artwork on the walls. They enjoy the art and imagery from the local area which spark memories and the retelling of them. But for the rest they describe it as dull and pointless. Perhaps more local photos, artwork created by the residents or local artists, colourful scenes of nature and wildlife? My nieces visited my Mum recently and described the interior as 'like walking into a hotel'."

Lynda H
carehome.co.uk rating: 4.42 out of 5

"I moved in in March, was very emotional, scared but from the start, all staff were wonderful, supportive, caring, understanding and professional. I have now settled, staff are still the above and we have a wonderful rapport but I find are aware and always seem to nothing anything out of the ordinary and check up on me. The medical team have worked so hard to sort out issues and I definitely feel in better health than before I came here. The entertainment is varied, some brilliant, some not for me but they are not just catering for me. I have a wonderful, big room and wet room but I do see some of the other rooms, they are small and poorly decorated and claustrophobic. I find the food portions small and I have been told to ask for more but a bit reticent. Maybe they should ask when serving. Also, for me, far too many chips, would welcome an alternative to chips."

Doreen R
carehome.co.uk rating: 4.33 out of 5

"I moved in in March, was very emotional, scared but from the start, all staff were wonderful, supportive, caring, understanding and professional. I have now settled, staff are still the above and we have a wonderful rapport but I find are aware and always seem to nothing anything out of the ordinary and check up on me. The medical team have worked so hard to sort out issues and I definitely feel in better health than before I came here. The entertainment is varied, some brilliant, some not for me but they are not just catering for me. I have a wonderful, big room and wet room but I do see some of the other rooms, they are small and poorly decorated and claustrophobic. I find the food portions small and I have been told to ask for more but a bit reticent. Maybe they should ask when serving. Also, for me, far too many chips, would welcome an alternative to chips."

Doreen R
carehome.co.uk rating: 4.33 out of 5

"My Mum went into The Cedars Care Home in Dec 2019. The welcome we received was just wonderful. All levels of staff from the manager to the cleaners greeted us with warm smiles and cheerful hellos. They were all expecting Mum and already knew her name, making her instantly feel at home and putting our minds at ease knowing that she was in safe hands and cared for. Her room was spotless and homely with a vase of fresh flowers on her arrival. The day rooms are all bright and spacious and have fantastic views of the gardens and wildlife. There's also a hairdresser on site. The meals are varied and smell delicious, each table is beautifully laid. There are regular activities and entertainment, Mum particularly enjoyed the local school children visiting at Christmas and singing carols. Everyone that has visited Mum has commented on the friendliness and compassion each member of staff shows her, nothing is ever too much trouble. I can't praise this care home enough."

Jackie B
carehome.co.uk rating: 5.00 out of 5

"From the enquiry to my father moving into The Cedars we were guided and supported by a very professional team. From the comfortable surroundings to the excellent care, across all departments, the service has been first class."

James S
carehome.co.uk rating: 5.00 out of 5

"The level of care, empathy and compassion given to the residents in their care are second to none. Care over the last few years at The Cedars has always been of a high standard but of late, the standard has increased to an even higher level. I can only contribute this to the promotion of a certain staff member from Deputy Matron to the position of Matron (Home Manager) to The Cedars. I would just like to personally thank all the staff from the maintenance team to Matron. You all help to make The Cedars a Home of Excellence."

Janice W
carehome.co.uk rating: 4.75 out of 5

"I can highly recommend this care home, such an enjoyable place for relatives to live and the care they receive is excellent. The dedication of the staff on all levels is so good and you can see they actually enjoy working there. Nothing is too much trouble and the attention to detail of care is wonderful. My relative is at the end of life and the love and support they give to families is beyond the call of duty. The home is lovingly warm and homely, with activities daily and even a hairdresser for those pampering times. Visits from school children and the odd dog or two make everyone smile. The surroundings and gardens too are pleasing and relaxing even though it's in the centre of town, you wouldn't think it. I cannot endorse this home enough and give thanks to everyone who works there for the care they give when needed."

Carol M
carehome.co.uk rating: 4.92 out of 5

"I am pleased with all aspects of the care home my husband is looked after very well. The only thing that was "hit or miss" was the food - but that is now so much better as you have got a new cook."

D G
carehome.co.uk rating: 4.60 out of 5

"Home from home. Two weeks of respite for the last four years. Feels like I am on my holidays. Caring, kind and friendly staff who cannot do enough for you, good food and very clean. Beautiful garden. If I do need to stay permanently in a care home, this would be the place. A big thank you. I love it. See you next year."

Marjorie H
carehome.co.uk rating: 4.42 out of 5

"Well looked after."

M B
carehome.co.uk rating: 3.92 out of 5

"An accidental find, after taking a wrong turn, we filed this home in the back of our heads just in case it would ever be needed. A dramatic change of circumstances led us to contact. What an incredible place. Every single one of the individuals who make up this team are outstanding. They have taken extremely good care of us. From making sure our loved one was kept comfortable, the gentle attentive care, to taking such good care of all of us during a difficult time such loving kindness, a shoulder to cry on or voice frustration. I cannot praise or recommend them highly enough. This team is respected and outstanding."

Nykki W
carehome.co.uk rating: 4.50 out of 5

"I can not thank The Cedars staff enough for how they helped not only my father but also my mother and myself in the two months my Dad was in Bourne with them. Dad initially moved into The Cedars for a week respite care as it was becoming increasingly hard to meet his needs at home. Dad found everyone at The Cedars kind and caring and they looked after him very well. As Dad's needs increased he stayed at The Cedars and those last two months of his life were made so much easier by the care of all who work there. My mother is elderly and as I live three hours drive away it was also a huge help for me knowing she was being with Dad in a supportive environment in the week when I was not able to be there with them. As Dad's condition progressed the staff were responsive and kept me informed. I would highly recommend The Cedars - all of the staff made a very difficult and stressful time so much easier by being there for us. Thank you so much."

Jane
carehome.co.uk rating: 4.25 out of 5

"My grandfather was admitted to The Cedars two weeks ago after many falls at home. It was a hard decision for everybody because Grandfather is very independent. In the last two weeks, we have seen a massive improvement in his mood. He gets involved in all the wonderful activities. A big thank you to all at The Cedars for taking great care of my grandfather."

J C
carehome.co.uk rating: 5.00 out of 5

"Nanna has been at The Cedars since April 2018. We as a family, are delighted with the high standard of care and support nanna has received since she arrived at The Cedars."

S O
carehome.co.uk rating: 5.00 out of 5

"My granny was admitted to The Cedars when she became unwell and could not be cared for at home. The support, care and love shown to her and the whole family have been exceptional. From management across all departments, a friendly welcome awaits my granny is very well looked after and we all feel part of the special family at The Cedars."

Hannah S
carehome.co.uk rating: 5.00 out of 5

"Last March we started looking for care for my father who's health has declined and no longer could live independently at home. The Cedars was the first home we visited and the last. From the first time we walked through the food and the welcome we got was amazing. My dad is happy with non-stop food and company. We have peace of mind. Thank you to The Cedars you are amazing."

Steven W
carehome.co.uk rating: 5.00 out of 5

"On our first visit to the Cedars to look around, we knew immediately that this would be dad's forever home. The staff make, not just dad but all of our family feel welcome, they go out of their way offer food and drink and nothing is too much trouble. Our first instinct was right and we are so happy with the care that dad receives."

Debra K
carehome.co.uk rating: 5.00 out of 5

"My father spent his last 10 days here and the warmth, care and respect with which he and the family were treated was incredible. Nothing was too much trouble and we were supported superbly at this sad time. Every single member of staff, from the initial enquiry to the end, were courteous, warm and welcoming and evidently proud of the place. I cannot recommend The Cedars highly enough. Our thanks to everyone there for making the experience as easy as possible and giving Dad the care and warmth he needed."

Nicky V
carehome.co.uk rating: 4.50 out of 5

"My father was admitted to The Cedars from hospital following a period of ill health. The team show outstanding patience, kindness and compassion not only to my father but to the whole family. A lovely homely place to live."

E A
carehome.co.uk rating: 5.00 out of 5

"My mother in law was admitted to The Cedars on 3 October 2018 after being told that she could not go home. She lived in Newquay, Cornwall and we decided that the only place we wanted her to come to was The Cedars. Mum received excellent care. We were kept informed of her needs at all times. The staff treated her with friendliness, dignity and respect."

M H
carehome.co.uk rating: 5.00 out of 5

"I have two sisters living at The Cedars. One has experienced a long-term collapse in her physical capacity, the other has experienced a quite sudden serious collapse in her health. The management and staff have been impressive in responding to my sisters' very different needs. The home provides comfort and a lovely environment with kind and attentive care. Everyone at The Cedars is friendly and approachable and they are good at keeping the family informed. I just finally say that the medical and nursing care they have received has been excellent."

Roger B
carehome.co.uk rating: 4.92 out of 5

"During our many visits over several years, we were always struck by the friendly and peaceful atmosphere in the home. Cleanliness is impressive. Residents looked calm and staff were cheerful, welcoming and helpful. They were caring of us too, during what became a difficult time. We owe them much."

Jenny R
carehome.co.uk rating: 4.67 out of 5

"I called in to visit a neighbour of mine who has been in The Cedars for a couple of weeks. She was extremely poorly when first admitted but I have seen that with the care and attention of all staff she is getting along nicely. Warm and happy home. Nothing is too much trouble for any of the staff."

C B
carehome.co.uk rating: 5.00 out of 5

"In general terms service given is generally good, especially with the older and bed ridden. There are many occasions when the care system ratings for an exceptional period, giving the view that there is a shortage of staff."

William N
carehome.co.uk rating: 3.75 out of 5

"It was obviously a very stressful time when I needed to find accommodation for my Mum, however, everyone at The Cedars was very kind and supportive, not only towards her but also to her family and friends and continue to do so. Mum was very poorly, but has made a good recovery and enjoys making the most of the activities they run - art, quizzes, keep fit! Which was also an important factor, as well as the obvious caring staff, homely atmosphere etc. And with an added bonus that our dog is very welcome! Although in an ideal world my Mum would not need to live in a home, I am very happy knowing she is safe and well looked after."

J C
carehome.co.uk rating: 5.00 out of 5

"My mother has been at The Cedars for two years and I have always found the staff to be approachable, friendly and helpful. When she has needed admission to hospital it has been dealt with quickly and efficiently and we have been kept informed."

Susan M
carehome.co.uk rating: 4.17 out of 5

"I find the home clean and the staff very helpful. Whatever problems that I have had was sorted out straight away."

Jenner E
carehome.co.uk rating: 4.00 out of 5

"My mum has been in The Cedars Care Home (Bourne) for over 2 and a half years and I am constantly impressed by the care she has received there. Her needs are now changing as her dementia develops and I am pleased to see that support appropriate and her current needs are provided. She requires more assistance with personal hygiene and eating in particular and this is done in a way where mum does not lose her sense of dignity. Whenever I raise any concerns or queries, the staff do their very best to answer my questions to accommodate my wishes. I feel that she is receiving the best care which is available."

Wendy C
carehome.co.uk rating: 4.58 out of 5

"My mother was admitted to the Cedars from hospital in March 2017. She was confused and was very dispirited and depressed. She was treated with care and compassion and gradually has improved beyond all my hopes. She enjoys chatting with the staff and other residents and knows all their names and histories. She enjoys the daily activities and was amazed and flattered by the attention and fun that occurred on her birthday. I and my family are delighted and would not hesitate to recommend The Cedars to anyone. We were so lucky that a room was available just at the time we needed it."

Carol H
carehome.co.uk rating: 5.00 out of 5

"Thank you for being so helpful. A beautiful home and garden. Everyone is so friendly. I cannot fault anything."

S W
carehome.co.uk rating: 5.00 out of 5

"The Cedars was recommended to my family when we had to find a care home for my nan who became too poorly to stay at home. From the moment we walked through the door we knew we had chosen the right home for nan. Everyone was so welcoming, nan received exemplary care and attention. She was made to feel very special. I would highly recommend this wonderful home to anybody for their compassionate, considerate care and attention to detail."

Sophie P
carehome.co.uk rating: 5.00 out of 5

"My grandad didn't want to go into a home. He was fiercely independent but when he had a stroke and required full-time care, we had to look around for the most appropriate home. The family made a unanimous decision and chose The Cedars, not only for the excellent homely facilities but for the honest, open and outstanding care of my granddad and the whole family. This is a fantastic home who has a well led fantastic team, grandad settled in well, he felt involved, included and happy."

Lisa F
carehome.co.uk rating: 5.00 out of 5

"My father spent time at The Cedars after he was diagnosed with a terminal illness. The staff cared for him very well. All of the family felt supported at every stage. He was treated with dignity and respect, nothing was too much trouble. A lovely home full of warmth and sincerity. I would highly recommend it to anyone."

Lucy F
carehome.co.uk rating: 5.00 out of 5

"My mother required nursing care due to her many medical problems and health deterioration. She was lovingly cared for by the excellent team at this care home. They are very professional, supportive and above all, compassionate. The facilities on offer are comfortable and the atmosphere is welcoming and homely. I would highly recommend this home."

C S
carehome.co.uk rating: 5.00 out of 5

"When faced with having to find a home for a parent with a life limiting condition, I felt completely out of my depth, but from the first welcome and meeting at The Cedars, I was given the assurance that I had chosen the right caring environment for my father. He settled in well and felt very happy and contented. The care was first class and everyone so helpful and friendly. A lovely home."

D P
carehome.co.uk rating: 5.00 out of 5

"I've been going to The Cedars Care Home (Bourne) for many years now through work and to see my mother-in-law. The staff always have a friendly smile and always a hello waiting for you. The rooms are spotless and clean, the communal room also spotless. Relatives always welcome and residents always seem happy and they have regular entertainment for residents. Booking my room in advance :)"

Ricky S
carehome.co.uk rating: 5.00 out of 5

"Our relative was admitted to The Cedars with stage 4 terminal cancer. She was cared with diligence and with respect. Her final days were made as comfortable as possible. We were treated with kindness and compassion."

Nicola D
carehome.co.uk rating: 4.11 out of 5

"200 words are not enough to describe The Cedars. The care my mum has and is receiving goes far beyond expectations. When she was first admitted last year with 'end of life care' and no one was expecting her to survive until now. Words cannot describe, the staff, from the cleaners right up to the top, they deserve more thanks and praise than I will ever be able to give, for giving me my mum back. However long that will be for."

Lynne H
carehome.co.uk rating: 5.00 out of 5

"When I moved into The Cedars Care Home I was very poorly. The care that I have received from all the staff has been excellent and I am so much better now. The home and facilities are wonderful. I love the companionship and having people around me. There are a variety of activities to choose from. I am very happy here. Staff are very respectful and kind."

Jill C
carehome.co.uk rating: 5.00 out of 5

"My mother has been at The Cedars for the last six months- she hates it but would hate anywhere. The care from the nursing staff and care team is second to none. They all really care from dressing her in her own clothes to giving out medication. The staff are all so friendly and are dedicated to their jobs. I would recommend The Cedars to anyone for long or short care. It's lovely to see the same faces when I visit on a regular basis."

J E
carehome.co.uk rating: 4.67 out of 5

"I called The Cedars last minute to book some urgent respite care for my Nan who had become unwell. From the first phone call, the staff were so helpful, kind and couldn’t do enough to help me and my Nan. We had recently had a bereavement so it was a difficult time for us all, but despite this, the compassion shown by all of the staff there was amazing. The nurses at The Cedars made a very harrowing time for me and my family so much easier, explaining every step and ensuring my Nan had everything she needed. The food is delicious and the carers give the kindest care. All the staff there are wonderful, from housekeepers to the maintenance man. What a wonderful safe, homely, special place. I owe The Cedars a very big thank you."

Roberta P
carehome.co.uk rating: 5.00 out of 5

"Generally overall happy with everything."

M B
carehome.co.uk rating: 4.00 out of 5

"A hard-working and caring staff who promote as much independence and quality of life for residents as possible. The quality of nursing care was very good when my mum was poorly."

E C
carehome.co.uk rating: 4.00 out of 5

"The Cedars is a beautiful home, the atmosphere is extremely happy. The staff, from all departments, are so cheerful and helpful. I felt very welcome when visiting my husband. The food was also delicious. A big thank you to team Cedars."

Molly B
carehome.co.uk rating: 5.00 out of 5

"The thought of looking for a care home for mum was daunting and having looked at a couple, imagine our delight when we walked through the door at the Cedars. We knew immediately that this was the place. Mum is so well cared for in the short time she was there and at the end when, unfortunately, I was not there, our family were more than happy and impressed by the care given to her. Thank you."

Chris U
carehome.co.uk rating: 4.18 out of 5

"Everything was fantastic, not like a care home. It was just a grand old house, very tastefully decorated. Food fantastic and nothing too much trouble for anybody, could not wish for better. Felt it cost a lot of money but seems the norm wherever you go. Think we chose well."

Ann T
carehome.co.uk rating: 4.92 out of 5

"My dad has been in the wonderful care of this home since May 2017. His life has changed for the better! They involve him in all the activities which is amazing. Nothing is too much trouble and I feel so much better as I was my dad's carer. I was very nervous about him coming in but I needn't of worried. I personally feel that this is my second home as I can come and go as I please and always made to feel welcome."

Tina H
carehome.co.uk rating: 5.00 out of 5

"One of my best friends father has been in The Cedars for a short while and when I visited him I could not believe the change I saw in him. He said he felt like a new man and I told him he looked liked one! Everybody is so friendly. The other residents were chatting and laughing it was a pleasurable afternoon to witness. And to make things better the afternoon tea trolley arrived packed full of homemade scones and cakes. I was offered some and I thought it would be rude not to! The cake and scone I had were defiantly home made and very tasty. A lovely happy caring home."

Gary G
carehome.co.uk rating: 5.00 out of 5

"There is always a lovely atmosphere at The Cedars. You walk through the door and immediately feel at ease. Staff are very welcoming and someone is always available to sort out any problems or answer any questions. My mother moved there in May and has settled in well. Again the staff were all very helpful during the transition period which helped the move go smoothly. She loves the food and there are plenty of activities and outings for her to take part in. We are also kept well informed by phone if an issue arises. We recently attended a garden party there with Mum which was a very pleasant afternoon. We would certainly recommend The Cedars to anyone who was looking for a placement in the Bourne area."

Debra H
carehome.co.uk rating: 4.25 out of 5