Reviews for The Fernes Care Home

"All caring staff are brilliant and helpful. The new management are so easy to talk to and very helpful."

D G
carehome.co.uk rating: 4.42 out of 5

"All caring staff are brilliant and helpful. The new management are so easy to talk to and very helpful."

D G
carehome.co.uk rating: 4.42 out of 5

"The care home is always very clean and tidy. The staff are friendly and professional. The care given to my father is good and he has settled into the care home better than I thought he would. Dad does not really participate in any of the arranged activities but I'm impressed with the efforts of the staff to put on daily activities and events for the residents. The food seems very nice and the variety is good."

John J
carehome.co.uk rating: 4.17 out of 5

"The care home is always very clean and tidy. The staff are friendly and professional. The care given to my father is good and he has settled into the care home better than I thought he would. Dad does not really participate in any of the arranged activities but I'm impressed with the efforts of the staff to put on daily activities and events for the residents. The food seems very nice and the variety is good."

John J
carehome.co.uk rating: 4.17 out of 5

"Really accomodating getting mum settled in. Lovely building, nice room. Guests treated well. Plenty of activities, meet the manager time, where you could find out about the manager's background and also ask any nagging questions. Staff really friendly and treat you like one of the family."

Adrian W
carehome.co.uk rating: 4.83 out of 5

"Really accomodating getting mum settled in. Lovely building, nice room. Guests treated well. Plenty of activities, meet the manager time, where you could find out about the manager's background and also ask any nagging questions. Staff really friendly and treat you like one of the family."

Adrian W
carehome.co.uk rating: 4.83 out of 5

"Very impressed by the measures recently put in place by The Fernes to allow safe socially distanced visiting of residents by appointment. My sister and I visited our mother (who has dementia) a couple of weeks ago. We were given detailed instructions in advance, warmly greeted by staff, given facemasks to wear (until reaching our seats) and taken around the side of the building past numerous 'welcome back' signs to the beautiful garden, where a decorated gazebo was set up with chairs at appropriate distances. We had a lovely 30 minutes with our mother, who enjoyed the visit, and the happy atmosphere of The Fernes was very apparent. I have also been impressed with the level of communication in the regular emails sent to relatives by The Fernes staff and Barchester throughout the pandemic, and am very grateful for the high level of care provided."

Helen F
carehome.co.uk rating: 5.00 out of 5

"I entered Barchester The Fernes on the 27th July this year. I was welcomed on my arrival and installed in my chosen room. It was beautifully set out very much to my liking. The staff are good and make me feel very much at home. My surgical needs are instantly dealt with, the food is excellent and very much to my liking and choice. At night it is so reassuring to know there is someone on hand if you feel unwell."

M L
carehome.co.uk rating: 4.83 out of 5

"Being made comfortable, and helping in the situation in which I find myself. I find the staff very helpful and kind."

C H
carehome.co.uk rating: 4.50 out of 5

"We moved my mother and aunt to this fabulous home and have marvelled at the professionalism care and overall standard ever since. The care and attention to our family, lovely nutritious food, the dignity shown to the residents is great. To see my mum and aunt eat wonderful food was just wonderful- with nice cutlery, glassware and paper cups and saucers made me tearful with joy for them. The staff are happy, courteous, helpful and dedicated to their changes. Wonderful! Wish all "homes" operated like this one."

J A
carehome.co.uk rating: 5.00 out of 5

"Very professional, friendly, clean, nothing is much trouble. My mother's appearance is evidence of her improved well-being."

David A
carehome.co.uk rating: 5.00 out of 5

"When reviewing care homes for mum we were looking for her safety and health firstly. At The Fernes we found everything and everybody very inviting and caring. The home is exceptionally clean, light and inviting. The staff are really caring, catering for everybody's needs. The rooms are spacious, excellently decorated and very clean. Mum was very nervous when she arrived but within a short time, the staff put her at ease and now she is very much at home. Nothing is too much trouble. We can't praise the home enough."

Betty B
carehome.co.uk rating: 5.00 out of 5

"My father got a wonderful, warm welcome when he moved to The Fernes. He settled in remarkably quickly, as a result of the amazing care. His dignity and individuality are respected at all times by every member of staff. My father has put weight on since arriving, as the food is excellent. Best of all he has found his smile and sense of humour again."

Vanessa B
carehome.co.uk rating: 5.00 out of 5

"Barchester The Fernes has a warm, welcoming atmosphere. It is tastefully decorated and homely. All management and staff are friendly and caring. They treat all residents with dignity. The en-suite rooms are spacious and very comfortable. There is a homely lounge and comfortable seating areas with refreshments. The whole place is extremely clean. Residents can have refreshments in their rooms if required. There is a beautiful dining room where food is plentiful, well cooked and plenty of choice. Any special dietary needs can be met. Each week there are several activities on offer. There is a security door with a code. I think Barchester The Fernes is value for money. This relates to the ground floor. Other 2 floors are of equal standard."

PB
carehome.co.uk rating: 5.00 out of 5

"Being at The Fernes makes my visits to mum a quality time with her. From a relative's point of view, I enjoy coming here. The staff are so kind and caring. It is a very happy place and laughter can be heard whenever I visit. My mum's needs are well understood. The home is spotlessly clean it reminds me of a five-star hotel. I am always made to feel welcome and I am updated on a regular basis about how mum is doing. Mum has begun to engage more and enjoys being out and about in the mini bus. Nothing is too much trouble and mum's individual needs are catered for. She can definitely retain her own individuality. I know she feels very safe here. A wonderful place not at like many care homes I have visited. Well done to everyone."

Jo B
carehome.co.uk rating: 5.00 out of 5

"My mother has been in The Ferms for a number of months now and has had excellent care from attentive, positive and patient staff. The home actually feels like home as attention to detail is such to give a warm feeling. Staff and management are very approachable and are all very aware of the care plan specific to my mother and her needs, something I find reassuring and a good indicator of just how professional and ultimately caring all the staff are at The Ferms. They are excellent."

David O
carehome.co.uk rating: 5.00 out of 5

"I was very pleased to have moved my mum to The Fernes. She settled in quickly and feels at home. She is able to get around the building with her trolley quite easily as there is plenty of space. The staff are very approachable and have encouraged mum to take part in a variety of activities. Living a long way from the Fernes makes it doubly important that I have confidence in the care offered - and I have no doubts about that at all. Thanks and keep up the good work."

John K
carehome.co.uk rating: 4.75 out of 5

"Excellent. All staff are cheerful, helpful and friendly. Rooms warm and comfortable."

A M
carehome.co.uk rating: 4.67 out of 5

"Facilities second to none. The introduction of the resident was done with care, sympathy and dignity. The resident's physical condition has improved immensely in the few months of occupation. Carers are friendly, cheerful and attentive."

A A
carehome.co.uk rating: 5.00 out of 5

"After moving here one month ago from my own home, I have been met by much kindness, care and the freedom to partake or not in various activities and outings in the minibus despite needing a wheelchair. You are encouraged to bring things in such as pictures to hand or other small items of furniture. Good size bedrooms with ensuite facilities."

J L
carehome.co.uk rating: 4.67 out of 5

"We looked at many homes for my mother, but they were mostly dull and not colourful. The Fernes is more like a 5-star hotel with such friendly staff, nothing is too much trouble. Food is superb, they have everything on offer for my mother, even the hairdresser is on call. I did not feel guilty for one minute leaving her there as I knew straight away, this was an amazing, caring and friendly home. Thank you to all. You do an excellent job and it's much appreciated."

Ian H
carehome.co.uk rating: 5.00 out of 5

"All of the staff are, "people people" and nothing is too much, kind, and care for the guests as individuals. The home is welcoming and more like a bijou hotel rather than a care home. Highly recommended."

C R H
carehome.co.uk rating: 4.92 out of 5

"It is wonderful, caring, friendly and excellent service."

Dennis T
carehome.co.uk rating: 5.00 out of 5

"Barchester The Fernes is an excellent modern care home - more akin to a five-star hotel overlooking countryside at the rear and close to the shopping centre of Fareham and Whiteley. Very clean, helpful staff and almost too quiet!"

David A
carehome.co.uk rating: 4.75 out of 5

"The staff, management and home have been excellent and accommodating to me. I moved both parents in but my very awkward father wanted to go home. It was very difficult for me but the staff were excellent and helped me deal with it a lot. Mum is very happy there comfortable and safe with excellent care. Many thanks"

W M
carehome.co.uk rating: 5.00 out of 5

"My father was in this care home for the last 4 months of his life and it was one of the best decisions I have made. From the minute I walked in to check it out to the very end when my father passed away I was taken aback by the wonderful staff in this home. They couldn't do enough for him and made his last few months as enjoyable as possible in the most caring way possible. It wasn't just the odd member of staff either it was every one of them. I am eternally grateful to the manager and her fantastic team for their services and won't hesitate to recommend them to anyone. Thank you."

Sarah M
carehome.co.uk rating: 5.00 out of 5

"I never thought that my mother would need a care home, so when the time came it was a really difficult decision to make. However, The Fernes made a hard decision easier. The environment is second to none and more importantly, the staff are kind and dedicated. I think mum's quality of life has improved since she moved into The Fernes, her physical care is much better and she is less anxious having the staff to help whilst maintaining her privacy and dignity. I wish it was more affordable so that more elderly people could have this quality of care."

J W
carehome.co.uk rating: 4.92 out of 5

"Four generations of the family spent a lovely afternoon with Dad in the lounge on his birthday. The staff were so helpful ensuring that we were all comfortable and served tea and juice. The youngest great-granddaughter took off her shoes and made herself very comfortable on the floor playing games, while a great-grandson played the guitar. By the end of the birthday tea party Dad was tired so returned to his room and we all went our separate ways. It really felt like being in your own home. Thank you."

Anne D
carehome.co.uk rating: 4.75 out of 5

"We looked far and wide to find a suitable home for our sister and were overjoyed when we found The Fernes. She has been extremely happy there and although she says she'd like to go home she knows she is far better off where she is. Having company and eating well is so good for her too. 7% increase in the fees is a shock."

B C
carehome.co.uk rating: 4.92 out of 5

"There is an outing to the beach which I am proposing to take. I don't care which beach, so long as you can get out in the fresh air. That is why I want to go."

Trevor B
carehome.co.uk rating: 5.00 out of 5

"The Fernes is welcoming, friendly, airy and spacious building. The staff are dedicated, kind and very caring. Food is good, varied and tasty. Portion size is adjusted to the resident. Room very comfortable, a member of staff has put my dad's pictures up. The activity coordinators are lovely. Dad now joins in with different things and has been out in the minibus. Deputy manager is quietly efficient and things get done if highlighted."

J P
carehome.co.uk rating: 4.83 out of 5

"Mum has been at The Fernes for 18 months. It is an excellent home, there is not one thing that I can fault. Mum has been poorly on a number of occasions and the staff always go the extra mile to help and assist her. They accommodate any need for their residents. The activity programme is brilliant, with many varied and interesting activities. The staff are all empathetic and compassionate, for both the residents and their relatives. I cannot find any fault with this home and would highly recommend The Fernes to anyone looking for a care home for their relatives."

Lesley B
carehome.co.uk rating: 5.00 out of 5

"Mum has stayed at the Ferms for two weeks for the last 3 years. She has always enjoyed her stay. The staff have been very kind and caring. All the facilities are excellent. The activities were very stimulating which was very good for Mum."

Anne T
carehome.co.uk rating: 5.00 out of 5

"Mum stayed in The Fernes for two weeks respite. The staff were friendly, cheerful and very attentive at all times - the family visited Mum regularly and have nothing but praise for the staff. The facilities are excellent and the food and choices provided were very good indeed. I would definitely be happy, as would Mum, to stay there again."

Christine H
carehome.co.uk rating: 4.83 out of 5

"Handrails in the wet room would have been a good idea to have. The wet room shower chair was a bit wobbly on the floor. The toilet didn't work properly for the 2 weeks I was there. More shelving needed around the bathroom sink for toothbrushes etc. I was told that weekly trips available but this never happened."

J T
carehome.co.uk rating: 4.25 out of 5

"Very friendly and caring staff who do an excellent job of looking after the residents. I am more relaxed, knowing Mum is in a safe place being well cared for."

David T
carehome.co.uk rating: 4.67 out of 5

"My father came to The Fernes after a fall had made independent living unviable. As a fiercely independent 93 year old he was treated as an individual, personal preferences and idiosyncrasies accommodated. The rooms are well appointed and the communal areas stylish with lovely restaurants. However, it is the staff who make this place. They are amazing. Their care and compassion shines through and above their professional high standards of training."

A T
carehome.co.uk rating: 4.92 out of 5

"I can't fault the care, food, staff and general standards. Would not hesitate to come here as a resident."

G H
carehome.co.uk rating: 5.00 out of 5

"This is such a lovely home, I wouldn't mind a week here myself respite. The home is beautiful with lots of places to enjoy with your relative, with beautiful views over the countryside. The staff are so attentive and friendly, food looks delicious, I am very happy with my relative being here."

P F
carehome.co.uk rating: 4.92 out of 5

"The level of care and support is exceptional from all the staff. They are genuinely engaged with the residents. Very knowledgeable about all aspects of Mum's needs. At times Mum's frustrations at her restricted lifestyle break through but everyone treats her with such patience, giving her time and encouragement. Thank you to the staff at The Fernes for giving me peace of mind that Mum is wonderfully cared for during my absences."

Lorna S
carehome.co.uk rating: 4.42 out of 5

"Lovely premises, clean and good finish with beautiful outdoor space. Really nice and friendly staff and good food."

Lee B
carehome.co.uk rating: 4.83 out of 5

"I visit my friend's Mum twice a week at The Fernes. The care home has such a warm and friendly feel to it and everyone who works there is so helpful. My Friend's mum who lives there is so well looked after and she feels very lucky to be there."

C M
carehome.co.uk rating: 5.00 out of 5

"I have a few best friends relative parents residing in The Fernes. The care and efficiency of The Fernes is exceptional and I highly recommend it."

Firozeh V
carehome.co.uk rating: 4.83 out of 5

"The care that my friend is receiving is second to none, the staff go out of the way to comfort here and please here. They could not do enough."

Michael H
carehome.co.uk rating: 4.33 out of 5

"My dad has been in The Fernes for 6 months, the care he receives is excellent, he loves the staff and I have never heard him say anything negative about his care, unlike the previous home he was in. The staff are amazing so caring and this goes from the management, kitchen staff, entertainment, housekeeping and the care. They treat him like family and he has a lot of laughs with them. It gives me peace of mind knowing he is receiving the best care possible. Nothing is too much trouble and all the staff are so dedicated. I love going in there, it’s a very happy place to be."

Nicky M
carehome.co.uk rating: 5.00 out of 5

"I really cannot fault the care provided by The Fernes care home. My mother has been resident for over three years and throughout this time nothing has been too much trouble. She has been treated extremely well and I am 100% confident that she has been looked after to the highest standard. I must congratulate the staff at the home for their support of my mother, even moving her room to be closer to their office, to be able to spend more time with her whilst she has been struggling with sight and overall health. Throughout this crisis, the team within the home has provided regular updates on both the well being of the residents and staff alike. Also, maintain daily activities to ensure that whilst unable to receive visitors, the residents have events planned on a regular basis. I have recommended Fernes to a number of friends and colleagues with elderly parents and will continue to do so."

Jackie H
carehome.co.uk rating: 5.00 out of 5

"The Fernes is a wonderful home. All the staff go out of there way to help and support both residents and their families, I would highly recommend them. They are all amazing and totally caring towards all their residents."

Mary N
carehome.co.uk rating: 5.00 out of 5

"My mother recently arrived for respite care at The Fernes after several falls. the staff were lovely, kind and helpful at all times. I do feel more could have been done to encourage mum's rehabilitation as her default was to lie down and sleep which did not improve her recovery. She needed some one-to-one encouragement to embrace the care offered rather than being left to decide for herself. The respite was ended at 3 weeks as the room was no longer available."

A H
carehome.co.uk rating: 4.50 out of 5

"My friend lives in The Fernes at the moment, and he loves it and said the staff are very friendly and welcoming. When I came in to visit, the staff were all smiling, and nothing is too much. I even had a cup of tea and a biscuit."

Jackson G
carehome.co.uk rating: 4.17 out of 5

"My husband has mixed dementia and Crohn's disease. All the staff at The Fernes have now enabled two-times one week of respite care for him. They greet him like an old friend and are careful to give him his medication, support and all the care he needs. I feel totally relaxed at being able to leave him in their clean, kindly, happy environment. Thank you, Fernes."

Gillian A
carehome.co.uk rating: 5.00 out of 5