Reviews for Upton Bay Care Home

"Barchester Upton Bay Care Home in Hamworthy is a very modern and well-presented home. In the last two months, my aunt's health and well-being have greatly improved. My aunt is particularly enjoying the meals and the social contact as events are organised regularly. We have both found the staff to be helpful, kind and attentive. Both of us would recommend Upton Bay!"

Julian B
carehome.co.uk rating: 5.00 out of 5

"So pleased we chose this company and home, mum is settling in so well. We can relax knowing that everything is being cared for."

Richard W
carehome.co.uk rating: 5.00 out of 5

"Mum has only been in Barchester Upton Bay Care Home for a couple of weeks on this visit but has previously spent four weeks in residency. Both times, we have found the home to be welcoming, clean and a lovely place to stay. Mum is full of enthusiasm for the arranged activities that are available. Most importantly, Mum is a big favourite of the food on offer - always a good choice of meals available. Overall, could not recommend the home highly enough. Thanks to all the staff."

A B
carehome.co.uk rating: 5.00 out of 5

"I have been very impressed by everyone at Barchester Upton Bay Care Home regarding their care for my dad since he has been a new resident. The activities, food and general care for individual residents is second to none and I can relax knowing my dad's needs are being taken care of."

Tammy C
carehome.co.uk rating: 5.00 out of 5

"The environment is beautiful, more luxury hotel than care home. But beyond that, the staff are superb. Super friendly and nothing is too much trouble. Fantastic!"

S O
carehome.co.uk rating: 5.00 out of 5

"The staff are very friendly and attentive. They are really sharp when it comes to the needs of the residents. They are very kind and patient under difficult circumstances. There is always a good reception for those visiting their relatives. The coffee and cakes are excellent."

R M
carehome.co.uk rating: 5.00 out of 5

"From the day I went in to look at Barchester Upton Bay Care Home, we have had nothing but good experiences, from the staff to the food. Upton Bay is a very happy place, so warm and welcoming, nothing is too much trouble. This is the best thing I have ever done for my dad, I wish we had done it years ago."

S F
carehome.co.uk rating: 5.00 out of 5

"Barchester Upton Bay Care Home in Hamworthy is a very modern and well-presented home. In the last two months, my aunt's health and well-being have greatly improved. My aunt is particularly enjoying the meals and the social contact as events are organised regularly. We have both found the staff to be helpful, kind and attentive. Both of us would recommend Upton Bay!"

Julian B
carehome.co.uk rating: 5.00 out of 5

"So pleased we chose this company and home, mum is settling in so well. We can relax knowing that everything is being cared for."

Richard W
carehome.co.uk rating: 5.00 out of 5

"Mum has only been in Barchester Upton Bay Care Home for a couple of weeks on this visit but has previously spent four weeks in residency. Both times, we have found the home to be welcoming, clean and a lovely place to stay. Mum is full of enthusiasm for the arranged activities that are available. Most importantly, Mum is a big favourite of the food on offer - always a good choice of meals available. Overall, could not recommend the home highly enough. Thanks to all the staff."

A B
carehome.co.uk rating: 5.00 out of 5

"I have been very impressed by everyone at Barchester Upton Bay Care Home regarding their care for my dad since he has been a new resident. The activities, food and general care for individual residents is second to none and I can relax knowing my dad's needs are being taken care of."

Tammy C
carehome.co.uk rating: 5.00 out of 5

"The environment is beautiful, more luxury hotel than care home. But beyond that, the staff are superb. Super friendly and nothing is too much trouble. Fantastic!"

S O
carehome.co.uk rating: 5.00 out of 5

"The staff are very friendly and attentive. They are really sharp when it comes to the needs of the residents. They are very kind and patient under difficult circumstances. There is always a good reception for those visiting their relatives. The coffee and cakes are excellent."

R M
carehome.co.uk rating: 5.00 out of 5

"From the day I went in to look at Barchester Upton Bay Care Home, we have had nothing but good experiences, from the staff to the food. Upton Bay is a very happy place, so warm and welcoming, nothing is too much trouble. This is the best thing I have ever done for my dad, I wish we had done it years ago."

S F
carehome.co.uk rating: 5.00 out of 5

"This is a first class care home. The staff, facilities, service and events all contribute to make the experience as good as possible for the residents. My mother has dementia and moving her into Upton Bay was initially a difficult decision, however it quickly became clear that she was in the best place. The staff made the process smooth. The range of activities put on for the residents is fantastic and the events that involve the local community and families are wonderful."

J F
carehome.co.uk rating: 5.00 out of 5

"This is a first class care home. The staff, facilities, service and events all contribute to make the experience as good as possible for the residents. My mother has dementia and moving her into Upton Bay was initially a difficult decision, however it quickly became clear that she was in the best place. The staff made the process smooth. The range of activities put on for the residents is fantastic and the events that involve the local community and families are wonderful."

J F
carehome.co.uk rating: 5.00 out of 5

"I am staying in Barchester Upton Bay Care Home whilst my flat is being repaired. I am fortunate that my family researched thoroughly as I am now 'celebrating life' and hoping that the builders take their time as I am benefitting so much from my stay. When I am at home I do not socialise but now I am making friends, joining in activities and going on bus trips. I have even had my nails painted, my hair done and enjoyed the chiropodist. I have a wonderful feeling of well-being, I feel I have a new identity. I love it here."

Judith M
carehome.co.uk rating: 5.00 out of 5

"Excellent care from all the staff, particularly in the last week before my husband died. All his carers were so kind and understanding and so patient in his final days."

J L
carehome.co.uk rating: 5.00 out of 5

"I am staying in Barchester Upton Bay Care Home whilst my flat is being repaired. I am fortunate that my family researched thoroughly as I am now 'celebrating life' and hoping that the builders take their time as I am benefitting so much from my stay. When I am at home I do not socialise but now I am making friends, joining in activities and going on bus trips. I have even had my nails painted, my hair done and enjoyed the chiropodist. I have a wonderful feeling of well-being, I feel I have a new identity. I love it here."

Judith M
carehome.co.uk rating: 5.00 out of 5

"Excellent care from all the staff, particularly in the last week before my husband died. All his carers were so kind and understanding and so patient in his final days."

J L
carehome.co.uk rating: 5.00 out of 5

"I was pleasantly surprised how friendly and helpful all staff were. In addition, food is great and I look forward to it."

John C
carehome.co.uk rating: 5.00 out of 5

"Since attending an open day, Barchester Upton Bay Care Home has been so helpful and accommodating. Mum initially joined for respite and thoroughly enjoyed it so decided to become a permanent resident. All the staff have been so caring and completely understand Mum's needs. It's wonderful to see her so happy and well cared for, putting our minds at ease knowing she is safe."

C H
carehome.co.uk rating: 5.00 out of 5

"Both my mum and dad have been in Barchester Upton Bay Care Home over two years. The care has been fantastic and the feeling that I know they have been safe and looked after is immeasurable. Thank you to everyone."

J S
carehome.co.uk rating: 5.00 out of 5

"My relative was resident for more than one year at Barchester Upton Bay Care Home, whilst suffering with dementia. We were very impressed with the care she received, she was treated well with dignity and respect and as an individual at all times. Her preferences were adhered to she was offered a wide variety of food and drinks -always of the highest quality. There was an extensive program of activities on offer that catered for the diverse residents and their interests. These activities often included relatives and friends of residents, dog shows ,quizzes and musical evenings, through these events relationships with staff members were fostered creating a stronger caring network for the resident. Staff were very responsive to any queries, promptly arranging to meet relatives, to discuss any aspects of care. Staff liaised well with outside agencies, district nurses, physios etc, to ensure residents medical needs were promptly attended to. Outstanding work from all staff, well done."

Victoria K
carehome.co.uk rating: 5.00 out of 5

"I was pleasantly surprised how friendly and helpful all staff were. In addition, food is great and I look forward to it."

John C
carehome.co.uk rating: 5.00 out of 5

"Since attending an open day, Barchester Upton Bay Care Home has been so helpful and accommodating. Mum initially joined for respite and thoroughly enjoyed it so decided to become a permanent resident. All the staff have been so caring and completely understand Mum's needs. It's wonderful to see her so happy and well cared for, putting our minds at ease knowing she is safe."

C H
carehome.co.uk rating: 5.00 out of 5

"Both my mum and dad have been in Barchester Upton Bay Care Home over two years. The care has been fantastic and the feeling that I know they have been safe and looked after is immeasurable. Thank you to everyone."

J S
carehome.co.uk rating: 5.00 out of 5

"My relative was resident for more than one year at Barchester Upton Bay Care Home, whilst suffering with dementia. We were very impressed with the care she received, she was treated well with dignity and respect and as an individual at all times. Her preferences were adhered to she was offered a wide variety of food and drinks -always of the highest quality. There was an extensive program of activities on offer that catered for the diverse residents and their interests. These activities often included relatives and friends of residents, dog shows ,quizzes and musical evenings, through these events relationships with staff members were fostered creating a stronger caring network for the resident. Staff were very responsive to any queries, promptly arranging to meet relatives, to discuss any aspects of care. Staff liaised well with outside agencies, district nurses, physios etc, to ensure residents medical needs were promptly attended to. Outstanding work from all staff, well done."

Victoria K
carehome.co.uk rating: 5.00 out of 5

"The care given to my wife has been brilliant. Everyone is so kind and caring. I have also received every kindness for which I am truly thankful. Thank you to the manager and all the staff for all you have done. If I could award six stars, I would."

Colin L
carehome.co.uk rating: 5.00 out of 5

"The care given to my wife has been brilliant. Everyone is so kind and caring. I have also received every kindness for which I am truly thankful. Thank you to the manager and all the staff for all you have done. If I could award six stars, I would."

Colin L
carehome.co.uk rating: 5.00 out of 5

"My sister arrived at the start of the month to a warm welcome and made to feel comfortable and less anxious. Staff have been unfailingly friendly, helpful and always happy and smiling. My sister's state of mind has improved immensely. Her room is always spotless and her laundry done. She tells me the food is excellent and I have certainly enjoyed a few cakes!"

Peggy E
carehome.co.uk rating: 5.00 out of 5

"The care home has been very helpful and supportive since my husband needed care after my accident, resulting in a hip fracture. He has been given excellent care by all the staff, especially his two main carers who have spent time getting to know him. They have been concerned to give him the type of food he enjoys and helping him until his meals."

J L
carehome.co.uk rating: 5.00 out of 5

"My sister arrived at the start of the month to a warm welcome and made to feel comfortable and less anxious. Staff have been unfailingly friendly, helpful and always happy and smiling. My sister's state of mind has improved immensely. Her room is always spotless and her laundry done. She tells me the food is excellent and I have certainly enjoyed a few cakes!"

Peggy E
carehome.co.uk rating: 5.00 out of 5

"The care home has been very helpful and supportive since my husband needed care after my accident, resulting in a hip fracture. He has been given excellent care by all the staff, especially his two main carers who have spent time getting to know him. They have been concerned to give him the type of food he enjoys and helping him until his meals."

J L
carehome.co.uk rating: 5.00 out of 5

"From the moment the family came to look to bringing Mum in, we have received nothing but kindness, support and understanding. The professional clinical care is outstanding. Mum has vascular dementia and the understanding of supporting her mental and physical needs for the conditional are exceptional."

K M
carehome.co.uk rating: 5.00 out of 5

"I have nothing but praise after my visit to take my husband out to lunch yesterday. He was happy, beautifully shaved and I was more than happy and our little dog was so pleased to see him. On returning to Upton Bay we were greeted by smiling people doing something for children in need. Lots of laughter greeted us at the door. Well done to you and your team, I am very grateful I found you all."

L H
carehome.co.uk rating: 5.00 out of 5

"The care at Upton Bay Care Home is exceptional. This month we celebrated my mother's 90th birthday and the staff ensured that her day was special. A special wish day was arranged a few days beforehand, with a visit to an aquarium, followed by ice cream and a stuffed toy penguin to keep as a memento. On her actual birthday, the staff assisted me with the family party and arranged a tea party for her later that day. During the two years that my mother has been a resident, she has been treated with care and respect. Upton Bay deserves an outstanding rating."

Lindsay B
carehome.co.uk rating: 4.58 out of 5

"I couldn't wish for a better care home for my wife who has dementia. I feel so pleased to have found such a place: her care needs are met by caring staff in a wonderful environment. Thank you."

Colin L
carehome.co.uk rating: 5.00 out of 5

"I can’t thank the team enough at Upton Bay, from booking our grandmother in with the manager to the whole team providing 5-star care. The difference in our grandmother in two weeks is incredible, she looks so fresh and stronger. A huge thank you to the activities coordinator, who has spent time with her doing activities and making her stay so enjoyable. Seeing her smile again and interacting with the staff and residents has been wonderful. Thank you again to all the staff, you really have made a difference, and our grandmother shall definitely be returning."

Claire P
carehome.co.uk rating: 5.00 out of 5

"Thank you so much to all the staff at Upton Bay who looked after me so well during my post-op hospital stay. I was welcomed and made to feel very comfortable. Managers and all care staff are wonderful, kind, efficient and treated me with dignity. The food and rooms are excellent and comfortable to a high standard. I will certainly recommend Upton Bay to anyone needing care. Everything I needed to cope after the hospital was in place."

Jan S
carehome.co.uk rating: 5.00 out of 5

"My mum and dad moved to Upton Bay in February 2023 having previously lived in a care home which was very poor. Upton Bay is the other end of the scale- it's fabulous! The staff are angels, so welcoming and friendly and nothing is too much trouble. Mum was declining fast until she moved to Upton Bay but is now thriving and happy. The food is excellent, lots of lovely activities to keep them entertained and the care is excellent. When you walk in the door all you can hear is the sound of laughter from happy residents and staff. Highly recommended."

Tracy M
carehome.co.uk rating: 5.00 out of 5

"The home was very kind and caring. It was a very professional service that really looked after my mother."

Timothy Y
carehome.co.uk rating: 5.00 out of 5

"The service at Upton Bay was excellent, my mother was in respite for 4 months and well looked after. Very friendly care team and management team, and excellence in food and rooms were very well presented during my mother's stay. It was her birthday and she received a small party cake and a gift from the care management team, you would not get that level of service in many care homes. They are very experienced in dealing with dementia patients and all the time my mother was there she was very happy well done to all at Upton Bay, and a massive thank you to all."

Stephen S
carehome.co.uk rating: 5.00 out of 5

"My mum has been at Barchester Upton Bay Care Home for a month and everyone has been so kind caring and supportive of Mum and the family since she arrived. The manager and all of the team are so responsive and nothing is too much trouble. It was Mum's 91st birthday yesterday and the family were invited for a wonderful lunch and Mum was surprised with a delicious cake. Thank you to everyone for making the day so special."

Julia W
carehome.co.uk rating: 5.00 out of 5

"As an Ordinand (trainee priest) I visit many of the residents of Upton Bay as chaplain to the home. I am grateful to the manager for allowing my placement. Every member of staff I meet is kind, courteous and extremely caring. I see many interactions between staff and those they care for and, without exception, they are incredibly patient and thoughtful with individuals' dignity always being met. The residents are always well dressed with the ladies having regular hairdressing and beauty treatments - their nails are beautiful and the staff always ensure that the residents look their best. I have been there at meal times occasionally and the food looks wonderful - restaurant quality and presentation and so much choice! Upton Bay really feels like a home. There is so much choice for the residents and wonderful social activities. I really enjoy my visits to be chaplain to residents, staff and any family members needing me and I will be very sad when my 1-year secondment ends next May."

M C
carehome.co.uk rating: 4.58 out of 5

"Mum has been at Upton Bay for a couple of months now. We originally arranged a respite stay which helped us to be sure that it was the right place for her and us. As other reviews have said it’s a beautiful place in a beautiful location, but as all family members know what you’re really concerned about when choosing a care home for a loved one is whether the care matches the 5-star rating. Well, I can honestly say yes it does. Everyone at Upton Bay has shown great kindness, they’re always available to answer any questions I have and I pop in any time or day when I’m free to have a cup of tea and see mum. There’s a great activity program each day so mum is never on her own and always has company and plenty to do. I’ve also been impressed with how quickly staff have responded to mums changing health needs and kept me up to date with any of my concerns. A big thank you to the manager and all the team at Upton Bay."

Jackie H
carehome.co.uk rating: 5.00 out of 5

"What a joy to find Barchester Upton Bay Care Home. Mum felt at home here from day one. I didn’t think I would ever find a care home for mum with suitable high quality of care. I was wrong, Upton Bay is that home, the best in the area by a very long way. The care is excellent as are all the carers /staff /the manager. Facilities are superb as is the food (absolutely lovely food). Mum is very happy indeed. Thank you very much Upton Bay for all that you do, you are the very best in my opinion."

Melle L
carehome.co.uk rating: 5.00 out of 5

"Moving our loved ones into permanent care is something we had never expected to do so soon. However, the experience has been made so much easier by the management team at Upton Bay, who I can’t thank enough. The carers are very kind and always make him smile. They ensure he is comfortable at all times, and his appetite has returned at long last, thanks to the good food and attentive staff. I would recommend Upton Bay to anyone in the same situation based on their compassion and expertise in dementia care."

M P
carehome.co.uk rating: 5.00 out of 5

"Our Dad was in Upton Bay initially for respite and eventually residential care. We were cared for as well as our Dad. The food was amazing and they catered for Dad's needs even as his appetite lessened and he needed alternative softer meals. The room was always immaculate and the care faultless. It was always a pleasure to visit Dad and we were always welcomed at any time of the day. As Dad reached the end of his life and was placed on end-of-life care we were able to stay with him overnight and during the day. Nothing was too much trouble. The care staff are all absolute diamonds, again nothing was too much trouble even when busy. We were able to leave our Dad in the care of Upton Bay and not have to worry. Upon our Dad passing away, he was treated with absolute dignity and the care staff looked after our family too. Thank you so much for everything. We couldn't recommend Upton Bay enough to anyone who wants excellent care and has to entrust their loved one to a care home"

Viv W
carehome.co.uk rating: 5.00 out of 5

"My husband and I have just moved his Mum into Upton Bay and these first few days have been a wonderful transition from her home on the Isle of Man into Assisted Living. The Home Service Advisor has been absolutely amazing with helping us navigate this huge change and we all feel welcomed and cared for this week. Last evening we had a beautifully prepared meal in the Family Room. The chefs have gone out of their way to nurture us with delicious food and warm hospitality. I know Mum’s new home will continue to hold her as she settles in. And, the best part for her are the dogs that greet her each day. We are grateful to the whole team at Upton Bay and look forward to many more fine days to come."

Gretchen K
carehome.co.uk rating: 4.58 out of 5