Reviews for Werrington Lodge Care Home

"A brilliant care home, from the cleaners to the catering staff to the careers and nurses, so loving and caring, always with a smile, you came out the home with a sense of calm knowing they are being cared for. We, as a family, felt like their family, we had support and love from every member of staff and we are so grateful for them. My mother-in-law loved being in there which made us so happy, we sadly lost her but will be going back to see the staff there as they are all so amazing and now part of our family. We couldn't have wished for her to be anywhere else in her final days, they are so amazing."

P W
carehome.co.uk rating: 5.00 out of 5

"I couldn't speak highly enough of the care, kindness and support the whole team at Barchester Werrington Lodge Care Home had for my family and especially, my beautiful grandmother. They always went the extra mile and nothing was too much effort for them. Always smiling and chatty. They treated my grandmother with all of the love and respect any family member would want for their loved one. I'm forever grateful to all the staff at the Barchester."

L W
carehome.co.uk rating: 5.00 out of 5

"My nan spent the last few months of her life in Barchester Werrington Lodge Care Home, with having Stage 4 terminal cancer and dementia. As a family, we are so grateful to all the amazing staff at Werrington Lodge for looking after our loved one as brilliantly as they did. To the chefs, the nurses, the cleaners, the carers, events coordinators and the people greeting you at reception. Every single one of them work in this care home purely because they all truly care for these people and it shines through every day. We honestly feel so blessed that we found this absolute gem of a care home for our very much loved nan. Every single member of staff deserve a massive pat on the back and I hope they all know just what a difference they make every day. Thank you for everything Werrington Lodge Care Home. Nothing was ever too much and we will never forget any of you. The care home has lovely bedrooms, beautiful lounges with vast space. Very homely."

Kristy M
carehome.co.uk rating: 5.00 out of 5

"On entry, it is so calming and peaceful, everyone made Mum so welcome. Rooms are beautiful and clean, cleaned every day. Nurses on hand 100% of the day to deal with all issues, if they can't solve it straight on the phone to doctor. Food is excellent with lots of choices and even cooked things special if you didn't want what was on the menu. Even I was offered food every day. No matter how many times the bed was soiled, they would change it immediately and they were so gentle, reassuring her all the way. The manager came to see me every day to see how she was and if any issues. View from the window was amazing, lots of wildlife. Activities galore, at least three every day, on and off site. They took her laundry every day and brought back next day freshly washed and ironed. I haven't regretted for a day that I did wrong putting Mum there. She was only here for three weeks before passing away but they made her last few weeks what we asked for which was calm, comfortable and pain-free. I applaud you all, you all work tirelessly 100% and what a wonderful team you all are, pulling together and helping each other out."

Christine H
carehome.co.uk rating: 5.00 out of 5

"A brilliant care home, from the cleaners to the catering staff to the careers and nurses, so loving and caring, always with a smile, you came out the home with a sense of calm knowing they are being cared for. We, as a family, felt like their family, we had support and love from every member of staff and we are so grateful for them. My mother-in-law loved being in there which made us so happy, we sadly lost her but will be going back to see the staff there as they are all so amazing and now part of our family. We couldn't have wished for her to be anywhere else in her final days, they are so amazing."

P W
carehome.co.uk rating: 5.00 out of 5

"I couldn't speak highly enough of the care, kindness and support the whole team at Barchester Werrington Lodge Care Home had for my family and especially, my beautiful grandmother. They always went the extra mile and nothing was too much effort for them. Always smiling and chatty. They treated my grandmother with all of the love and respect any family member would want for their loved one. I'm forever grateful to all the staff at the Barchester."

L W
carehome.co.uk rating: 5.00 out of 5

"My nan spent the last few months of her life in Barchester Werrington Lodge Care Home, with having Stage 4 terminal cancer and dementia. As a family, we are so grateful to all the amazing staff at Werrington Lodge for looking after our loved one as brilliantly as they did. To the chefs, the nurses, the cleaners, the carers, events coordinators and the people greeting you at reception. Every single one of them work in this care home purely because they all truly care for these people and it shines through every day. We honestly feel so blessed that we found this absolute gem of a care home for our very much loved nan. Every single member of staff deserve a massive pat on the back and I hope they all know just what a difference they make every day. Thank you for everything Werrington Lodge Care Home. Nothing was ever too much and we will never forget any of you. The care home has lovely bedrooms, beautiful lounges with vast space. Very homely."

Kristy M
carehome.co.uk rating: 5.00 out of 5

"On entry, it is so calming and peaceful, everyone made Mum so welcome. Rooms are beautiful and clean, cleaned every day. Nurses on hand 100% of the day to deal with all issues, if they can't solve it straight on the phone to doctor. Food is excellent with lots of choices and even cooked things special if you didn't want what was on the menu. Even I was offered food every day. No matter how many times the bed was soiled, they would change it immediately and they were so gentle, reassuring her all the way. The manager came to see me every day to see how she was and if any issues. View from the window was amazing, lots of wildlife. Activities galore, at least three every day, on and off site. They took her laundry every day and brought back next day freshly washed and ironed. I haven't regretted for a day that I did wrong putting Mum there. She was only here for three weeks before passing away but they made her last few weeks what we asked for which was calm, comfortable and pain-free. I applaud you all, you all work tirelessly 100% and what a wonderful team you all are, pulling together and helping each other out."

Christine H
carehome.co.uk rating: 5.00 out of 5

"I was very unsure of how the care home system worked but the lady from admin and the manager were very supportive from day one. The admin lady, with her wonderful smile and empathy, managed to put me at ease and explained everything as we went along. Every time I've visited my father, I've noticed the manager speaks and greets everyone - staff, residents or family. These two ladies are one of the reasons I picked Barchester Werrington Lodge for my father. The home is spotless and the food smells delicious. I haven't tried it but I have had one of the delicious shortbreads in reception."

Chris B
carehome.co.uk rating: 5.00 out of 5

"I was very unsure of how the care home system worked but the lady from admin and the manager were very supportive from day one. The admin lady, with her wonderful smile and empathy, managed to put me at ease and explained everything as we went along. Every time I've visited my father, I've noticed the manager speaks and greets everyone - staff, residents or family. These two ladies are one of the reasons I picked Barchester Werrington Lodge for my father. The home is spotless and the food smells delicious. I haven't tried it but I have had one of the delicious shortbreads in reception."

Chris B
carehome.co.uk rating: 5.00 out of 5

"Mum has settled in well and is enjoying her stay at Werrington Lodge. Mum feels she is involved with activities, loves the kind staff and enjoys the home-cooked food. All in all, Mum is receiving excellent nursing care."

S H
carehome.co.uk rating: 5.00 out of 5

"Mum has settled in well and is enjoying her stay at Werrington Lodge. Mum feels she is involved with activities, loves the kind staff and enjoys the home-cooked food. All in all, Mum is receiving excellent nursing care."

S H
carehome.co.uk rating: 5.00 out of 5

"Carers are very considerate and good. Breakfast is excellent, other meals are average at best. Dining area very good. Excellent facilities."

Joan B
carehome.co.uk rating: 3.83 out of 5

"Carers are very considerate and good. Breakfast is excellent, other meals are average at best. Dining area very good. Excellent facilities."

Joan B
carehome.co.uk rating: 3.83 out of 5

"My husband is a resident and as for the past year, he came to Barchester Werrington Lodge Care Home unable to walk or eat, was tube fed and was very poorly. Now, he can walk, eat properly and that's thanks to all staff at the lodge. His clothes and room are very clean. The staff have time to care for all residents and my husband is very happy, he has been made ambassador."

Irene S
carehome.co.uk rating: 5.00 out of 5

"My husband is a resident and as for the past year, he came to Barchester Werrington Lodge Care Home unable to walk or eat, was tube fed and was very poorly. Now, he can walk, eat properly and that's thanks to all staff at the lodge. His clothes and room are very clean. The staff have time to care for all residents and my husband is very happy, he has been made ambassador."

Irene S
carehome.co.uk rating: 5.00 out of 5

"The care seems to be very good and the food is great. The patient always seems to be clean and cared for. The staff are friendly."

G P
carehome.co.uk rating: 4.83 out of 5

"The care seems to be very good and the food is great. The patient always seems to be clean and cared for. The staff are friendly."

G P
carehome.co.uk rating: 4.83 out of 5

"Whilst I have been a resident at Werrington Lodge I have been treated with nothing but respect and kindness by all members of staff. The management have been above all professional."

Alan K
carehome.co.uk rating: 5.00 out of 5

"Staff are friendly and do their best try to be as friendly as they can. I praise the communication with the staff. The connection is with my daughter. My godson is in April 20. I like the staff. Thanks."

Julie C
carehome.co.uk rating: 4.83 out of 5

"Whilst I have been a resident at Werrington Lodge I have been treated with nothing but respect and kindness by all members of staff. The management have been above all professional."

Alan K
carehome.co.uk rating: 5.00 out of 5

"Staff are friendly and do their best try to be as friendly as they can. I praise the communication with the staff. The connection is with my daughter. My godson is in April 20. I like the staff. Thanks."

Julie C
carehome.co.uk rating: 4.83 out of 5

"My sister is being looked after really well. She is settling in really well. Carers are lovely, they have lots of time for her. Food is the best. She really needs lots of care. We have found she is much cleaner and we are well happy with her care."

Mara C
carehome.co.uk rating: 5.00 out of 5

"My friend has settled in well. The carers are very good and helpful. The food is lovely. It is very clean and tidy."

S P
carehome.co.uk rating: 5.00 out of 5

"We were made very welcome on our first enquiry. The staff took time to spend with us and answer our questions. Following on from this visit, my brother and I were very pleased that there was a place available for our Mum. Whilst it is early days for us, we are confident that we have chosen the right place for her."

Carole N
carehome.co.uk rating: 4.17 out of 5

"My husband has advanced dementia, and following his discharge from the hospital, after a second stay, he was discharged to Werrington Lodge. It had been a very traumatic time for both my husband and myself. The staff treated me with great care, and the care plan meeting with the unit manager was excellent. Very clear and sensitive."

J F
carehome.co.uk rating: 4.70 out of 5

"My mum spent the last two weeks of her life at Werrington Lodge. The care she received was second to none. The staff were amazing and did everything they could to make her comfortable."

P M
carehome.co.uk rating: 4.55 out of 5

"After a very bad experience with my mother's last care home, since moving into Werrington Lodge Care Home, it has been wonderful and heartwarming to see Mum so happy and content. It is such a friendly, caring home, and we are always made to feel so welcome and happy on visiting Mum. A lovely home run by lovely people."

Linda W
carehome.co.uk rating: 5.00 out of 5

"Very happy with the home. Mum has been there for over four years now and is looked after well. The food that is given looks lovely, but Mum is very poor at eating and is incapable to eat sometimes and needs a soft diet. Her carers for washing her are good, but they seem to forget to clean her fingernails - they are black. Mum is happy overall, and that's the main thing."

S R
carehome.co.uk rating: 3.83 out of 5

"Werrington Lodge, would like to thank all staff for the care and support given. She had a lovely Birthday and has improved in herself while staying here. Thank you to the member of staff who took the time to take pictures and post of residents and for her time in talking to me about Mum when I visit."

Simone D
carehome.co.uk rating: 4.58 out of 5

"Availability to attend Werrington Lodge during office hours was excellent. Being retired and married 64 years meant early 9:45 am visits to see my poorly wife. I was pleased to observe staff work diligently, friendly, skillfully and with a pleasant attitude. Food times adhered to, hot variable meals in pleasant restaurant surroundings. Difficult patients were handled professionally. The NHS aftercare has also been exceptional since 29th September 2022 departure."

R B
carehome.co.uk rating: 4.08 out of 5

"Well cared for in a friendly atmosphere. My husband has been at Werrington Lodge for over two years."

A J
carehome.co.uk rating: 4.00 out of 5

"My mother did well during her 11-day respite stay. This was her first time at Werrington Lodge, but she settled in nicely. The staff were very good, and she seemed to get on well with them. There were no issues at all."

I C
carehome.co.uk rating: 4.67 out of 5

"Excellent dog show. Great time for all concerned. Well done all the staff."

Phillip R
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law was only in your care for three days before she died, following discharge from the hospital. We have been overwhelmed by the care and compassion shown to us and her husband whilst she was there. The quality of standard of care was outstanding, which is helping us accept our loss, knowing her last days and hours were spent with love and support. Thank you so much."

Vanessa S
carehome.co.uk rating: 5.00 out of 5

"We would like to thank the manager and her team for the outstanding care given to our father at Werrington Lodge. Your three nurses are a major asset to your business."

A W
carehome.co.uk rating: 4.33 out of 5

"A new general manager was appointed in April. Since then, Werrington Lodge has more residents and more nursing and caring staff. How successful and beneficial the new management is, remains to be seen. It is the time of a new broom! The jury is out!"

K B
carehome.co.uk rating: 3.73 out of 5

"My father is a new resident (one month), and since his arrival to the present date, it can be simply put - excellent in all aspects and far exceeded our expectations. He, without prompt, continually praised, especially the staff and food. I have visited the Lodge on most days, so consider I can reflect accurately on the aspects of this review. Management excellent."

John B
carehome.co.uk rating: 5.00 out of 5

"Despite only being a resident of the Lodge for a short time, my father has settled much quicker than we ever expected. This is mainly down to the exceptional care he receives from the manager and her team of outstanding staff. Dad loves the food and endless supply of coffee, always served with a smile. In addition, all the staff team were of excellent support to the whole family when Mum passed away. We feel we could not have chosen a better healthcare facility for Dad - "home from home"."

Georgie B
carehome.co.uk rating: 5.00 out of 5

"My mother has settled into Memory Lane and she appears calm and happy with her surroundings. The Memory Lane team are excellent and very attentive to my mother's needs. She is happy with her bedroom which looks onto the courtyard garden and it is always clean."

J N
carehome.co.uk rating: 5.00 out of 5

"Mum was in the home temporarily for her delirium which was very bad. Though the overall experience has been a bad one in her mind, due to the illness, the staff took excellent care of her, keeping me informed every step of the way, including when she was rushed to hospital in the early hours twice in one week. After a few weeks, they literally brought my mum back from the dark place she was in, looked after her brilliantly. Due to covid and distance from the home, it was difficult for me to visit so a visit had to be booked many weeks in advance, but this was a small matter. The visiting pod was lovely and you almost forgot the glass partition was there at all. Mum has since left Werrington for a permanent place nearer me but I won't forget what the wonderful staff did for her and how well they cared for her, especially Mabel. I was also very very impressed at being asked how I was when I called too. Good to regard family especially with Delirium cases so thank you."

Teresa
carehome.co.uk rating: 4.00 out of 5

"Gloriously, friendly and surprising!"

Brian L
carehome.co.uk rating: 5.00 out of 5

"The experience I and my family found was really good. All the staff, carers nurses and everyone was friendly, welcoming and helpful. When you phone whoever answers the phone was friendly and helpful. Nothing was too much trouble. My mum always looked clean and well cared for. During lockdown when you phoned it was never too much trouble and had time for you. My mum's end of life care was excellent, the nursing staff kept me informed and caring. I was allowed to see my mum and my family. We have nothing but praise and thanks for there work."

I M
carehome.co.uk rating: 4.91 out of 5

"Big thank you for the team for managing so uncomfortable times. Safety is first and this is what the team from Werrington Lodge done especially during covid. Great management skills for the person in charge to achieve this well Thank you for your care of my dear friend."

Emma K
carehome.co.uk rating: 5.00 out of 5

"This care home via all staff, whatever their position or function, consistently provide the highest standards of care and compassion one could wish for. Please note because of Covid restrictions, one cannot enter the building so some marks are given as 'good' and not 'excellent' because of this."

A D
carehome.co.uk rating: 4.75 out of 5

"I am very pleased with the service provided by Werrington Lodge. The staff have all treated my Father with kindness, respect and helped maintain his dignity. He has specific needs in terms of diet and physical complaints and, in my opinion, the staff have exceeded their duties in supporting my Father during this difficult time."

Richard W
carehome.co.uk rating: 4.33 out of 5

"What a breath of fresh air this home is after a bad experience in a previous home to find such a peaceful, calm and pleasant surroundings was a wish come true. From management staff to nursery carers and helpers all with such high standards. The food you couldn't ask for better, freshly baked biscuits in the afternoon who could ask for more. I thank my lucky stars that my husband was taken into their care. What a difference in him. Unbelievable. I thank you all from the bottom of my heart."

Jennifer C
carehome.co.uk rating: 5.00 out of 5

"My dad suffers with Lewy Body Dementia and many other health issues. The care he gets at Barchester Werrington Lodge is second to none. The carers are wonderful, they care for my dad so wonderfully. They really do care, it is so lovely to see. The nursing staff are excellent and very diligent to all my dad's medical needs. Any issues are always sorted immediately. First class care given by all. Management are wonderful and so, so caring. I really can't thank them all enough."

Bridgette S
carehome.co.uk rating: 5.00 out of 5

"So far, the care my father has received from the nursing staff and carers has been fantastic - they all genuinely care for his welfare. This is the most important part for myself, providing confidence and reassurance during turbulent times. The staff are also excellent in communications with myself - us working together to ensure what's in my dads best interest."

Kevin P
carehome.co.uk rating: 4.58 out of 5

"The home is well run, clean and friendly. Nothing is too much of a problem."

Lea M
carehome.co.uk rating: 4.92 out of 5