Reviews for Werrington Lodge Care Home

"I was very unsure of how the care home system worked but the lady from admin and the manager were very supportive from day one. The admin lady, with her wonderful smile and empathy, managed to put me at ease and explained everything as we went along. Every time I've visited my father, I've noticed the manager speaks and greets everyone - staff, residents or family. These two ladies are one of the reasons I picked Barchester Werrington Lodge for my father. The home is spotless and the food smells delicious. I haven't tried it but I have had one of the delicious shortbreads in reception."

Chris B
carehome.co.uk rating: 5.00 out of 5

"I was very unsure of how the care home system worked but the lady from admin and the manager were very supportive from day one. The admin lady, with her wonderful smile and empathy, managed to put me at ease and explained everything as we went along. Every time I've visited my father, I've noticed the manager speaks and greets everyone - staff, residents or family. These two ladies are one of the reasons I picked Barchester Werrington Lodge for my father. The home is spotless and the food smells delicious. I haven't tried it but I have had one of the delicious shortbreads in reception."

Chris B
carehome.co.uk rating: 5.00 out of 5

"Mum has settled in well and is enjoying her stay at Werrington Lodge. Mum feels she is involved with activities, loves the kind staff and enjoys the home-cooked food. All in all, Mum is receiving excellent nursing care."

S H
carehome.co.uk rating: 5.00 out of 5

"Mum has settled in well and is enjoying her stay at Werrington Lodge. Mum feels she is involved with activities, loves the kind staff and enjoys the home-cooked food. All in all, Mum is receiving excellent nursing care."

S H
carehome.co.uk rating: 5.00 out of 5

"Carers are very considerate and good. Breakfast is excellent, other meals are average at best. Dining area very good. Excellent facilities."

Joan B
carehome.co.uk rating: 3.83 out of 5

"Carers are very considerate and good. Breakfast is excellent, other meals are average at best. Dining area very good. Excellent facilities."

Joan B
carehome.co.uk rating: 3.83 out of 5

"My husband is a resident and as for the past year, he came to Barchester Werrington Lodge Care Home unable to walk or eat, was tube fed and was very poorly. Now, he can walk, eat properly and that's thanks to all staff at the lodge. His clothes and room are very clean. The staff have time to care for all residents and my husband is very happy, he has been made ambassador."

Irene S
carehome.co.uk rating: 5.00 out of 5

"My husband is a resident and as for the past year, he came to Barchester Werrington Lodge Care Home unable to walk or eat, was tube fed and was very poorly. Now, he can walk, eat properly and that's thanks to all staff at the lodge. His clothes and room are very clean. The staff have time to care for all residents and my husband is very happy, he has been made ambassador."

Irene S
carehome.co.uk rating: 5.00 out of 5

"The care seems to be very good and the food is great. The patient always seems to be clean and cared for. The staff are friendly."

G P
carehome.co.uk rating: 4.83 out of 5

"The care seems to be very good and the food is great. The patient always seems to be clean and cared for. The staff are friendly."

G P
carehome.co.uk rating: 4.83 out of 5

"Whilst I have been a resident at Werrington Lodge I have been treated with nothing but respect and kindness by all members of staff. The management have been above all professional."

Alan K
carehome.co.uk rating: 5.00 out of 5

"Staff are friendly and do their best try to be as friendly as they can. I praise the communication with the staff. The connection is with my daughter. My godson is in April 20. I like the staff. Thanks."

Julie C
carehome.co.uk rating: 4.83 out of 5

"Whilst I have been a resident at Werrington Lodge I have been treated with nothing but respect and kindness by all members of staff. The management have been above all professional."

Alan K
carehome.co.uk rating: 5.00 out of 5

"Staff are friendly and do their best try to be as friendly as they can. I praise the communication with the staff. The connection is with my daughter. My godson is in April 20. I like the staff. Thanks."

Julie C
carehome.co.uk rating: 4.83 out of 5

"My sister is being looked after really well. She is settling in really well. Carers are lovely, they have lots of time for her. Food is the best. She really needs lots of care. We have found she is much cleaner and we are well happy with her care."

Mara C
carehome.co.uk rating: 5.00 out of 5

"My friend has settled in well. The carers are very good and helpful. The food is lovely. It is very clean and tidy."

S P
carehome.co.uk rating: 5.00 out of 5

"We were made very welcome on our first enquiry. The staff took time to spend with us and answer our questions. Following on from this visit, my brother and I were very pleased that there was a place available for our Mum. Whilst it is early days for us, we are confident that we have chosen the right place for her."

Carole N
carehome.co.uk rating: 4.17 out of 5

"Very happy with the home. Mum has been there for over four years now and is looked after well. The food that is given looks lovely, but Mum is very poor at eating and is incapable to eat sometimes and needs a soft diet. Her carers for washing her are good, but they seem to forget to clean her fingernails - they are black. Mum is happy overall, and that's the main thing."

S R
carehome.co.uk rating: 3.83 out of 5

"Staff always very helpful and welcoming and encouraged us to visit anytime. The management are helpful above and beyond expectations. The food is good, nursing care is good."

J W
carehome.co.uk rating: 4.08 out of 5

"Werrington Lodge, would like to thank all staff for the care and support given. She had a lovely Birthday and has improved in herself while staying here. Thank you to the member of staff who took the time to take pictures and post of residents and for her time in talking to me about Mum when I visit."

Simone D
carehome.co.uk rating: 4.58 out of 5

"Availability to attend Werrington Lodge during office hours was excellent. Being retired and married 64 years meant early 9:45 am visits to see my poorly wife. I was pleased to observe staff work diligently, friendly, skillfully and with a pleasant attitude. Food times adhered to, hot variable meals in pleasant restaurant surroundings. Difficult patients were handled professionally. The NHS aftercare has also been exceptional since 29th September 2022 departure."

R B
carehome.co.uk rating: 4.08 out of 5

"Well cared for in a friendly atmosphere. My husband has been at Werrington Lodge for over two years."

A J
carehome.co.uk rating: 4.00 out of 5

"My mother did well during her 11-day respite stay. This was her first time at Werrington Lodge, but she settled in nicely. The staff were very good, and she seemed to get on well with them. There were no issues at all."

I C
carehome.co.uk rating: 4.67 out of 5

"Excellent dog show. Great time for all concerned. Well done all the staff."

Phillip R
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law was only in your care for three days before she died, following discharge from the hospital. We have been overwhelmed by the care and compassion shown to us and her husband whilst she was there. The quality of standard of care was outstanding, which is helping us accept our loss, knowing her last days and hours were spent with love and support. Thank you so much."

Vanessa S
carehome.co.uk rating: 5.00 out of 5

"We would like to thank the manager and her team for the outstanding care given to our father at Werrington Lodge. Your three nurses are a major asset to your business."

A W
carehome.co.uk rating: 4.33 out of 5

"A new general manager was appointed in April. Since then, Werrington Lodge has more residents and more nursing and caring staff. How successful and beneficial the new management is, remains to be seen. It is the time of a new broom! The jury is out!"

K B
carehome.co.uk rating: 3.73 out of 5

"My father is a new resident (one month), and since his arrival to the present date, it can be simply put - excellent in all aspects and far exceeded our expectations. He, without prompt, continually praised, especially the staff and food. I have visited the Lodge on most days, so consider I can reflect accurately on the aspects of this review. Management excellent."

John B
carehome.co.uk rating: 5.00 out of 5

"Despite only being a resident of the Lodge for a short time, my father has settled much quicker than we ever expected. This is mainly down to the exceptional care he receives from the manager and her team of outstanding staff. Dad loves the food and endless supply of coffee, always served with a smile. In addition, all the staff team were of excellent support to the whole family when Mum passed away. We feel we could not have chosen a better healthcare facility for Dad - "home from home"."

Georgie B
carehome.co.uk rating: 5.00 out of 5

"My mother has settled into Memory Lane and she appears calm and happy with her surroundings. The Memory Lane team are excellent and very attentive to my mother's needs. She is happy with her bedroom which looks onto the courtyard garden and it is always clean."

J N
carehome.co.uk rating: 5.00 out of 5

"Mum was in the home temporarily for her delirium which was very bad. Though the overall experience has been a bad one in her mind, due to the illness, the staff took excellent care of her, keeping me informed every step of the way, including when she was rushed to hospital in the early hours twice in one week. After a few weeks, they literally brought my mum back from the dark place she was in, looked after her brilliantly. Due to covid and distance from the home, it was difficult for me to visit so a visit had to be booked many weeks in advance, but this was a small matter. The visiting pod was lovely and you almost forgot the glass partition was there at all. Mum has since left Werrington for a permanent place nearer me but I won't forget what the wonderful staff did for her and how well they cared for her, especially Mabel. I was also very very impressed at being asked how I was when I called too. Good to regard family especially with Delirium cases so thank you."

Teresa
carehome.co.uk rating: 4.00 out of 5

"Gloriously, friendly and surprising!"

Brian L
carehome.co.uk rating: 5.00 out of 5

"The experience I and my family found was really good. All the staff, carers nurses and everyone was friendly, welcoming and helpful. When you phone whoever answers the phone was friendly and helpful. Nothing was too much trouble. My mum always looked clean and well cared for. During lockdown when you phoned it was never too much trouble and had time for you. My mum's end of life care was excellent, the nursing staff kept me informed and caring. I was allowed to see my mum and my family. We have nothing but praise and thanks for there work."

I M
carehome.co.uk rating: 4.91 out of 5

"Big thank you for the team for managing so uncomfortable times. Safety is first and this is what the team from Werrington Lodge done especially during covid. Great management skills for the person in charge to achieve this well Thank you for your care of my dear friend."

Emma K
carehome.co.uk rating: 5.00 out of 5

"This care home via all staff, whatever their position or function, consistently provide the highest standards of care and compassion one could wish for. Please note because of Covid restrictions, one cannot enter the building so some marks are given as 'good' and not 'excellent' because of this."

A D
carehome.co.uk rating: 4.75 out of 5

"Big thank you for the care you give to my dear friend living at Werrington Lodge. All staff are friendly and I’ve spoken several times with the manager and he reassured me that everything is ok. Thank you."

Janet P
carehome.co.uk rating: 5.00 out of 5

"Since coming to Werrington Lodge at the end of April this year I have been made to feel very welcome. I have found the staff very caring and friendly, they have looked after all my nursing needs. The facilities and activities are good. The food is enjoyable and nothing is too much trouble to accommodate my dietary needs. Everyone works extremely hard to make every day a pleasant experience for the residents."

C P
carehome.co.uk rating: 4.42 out of 5

"Until I stayed after a hip operation last Mach I had no idea how dedicated and hardworking the care staff is. I visited my husband almost daily before that, but it gave me no idea of all that goes into caring for a person, although I had taken care, with home help, of my husband at home. I found the lunches delicious and the care and staff marvelous! Everywhere always lovely and clean. My husband is happy to be so well looked after in the care home. I teased the staff I would b emoving in. They said to take their holidays! I can be difficult you see!"

V S
carehome.co.uk rating: 4.33 out of 5

"My dad suffers with Lewy Body Dementia and many other health issues. The care he gets at Barchester Werrington Lodge is second to none. The carers are wonderful, they care for my dad so wonderfully. They really do care, it is so lovely to see. The nursing staff are excellent and very diligent to all my dad's medical needs. Any issues are always sorted immediately. First class care given by all. Management are wonderful and so, so caring. I really can't thank them all enough."

Bridgette S
carehome.co.uk rating: 5.00 out of 5

"I was attracted to a poster displayed in my local Tesco inviting people who are lonely to visit. I went along and was warmly welcomed and was offered lunch. This was in June 2017. I have visited twice and made friends with both staff and residents. I cannot comment on the rooms etc. as I chat to the residents in the lounge and dining room and all appear happy and well looked after."

P C
carehome.co.uk rating: 5.00 out of 5

"I have been visiting my wife for a number of weeks so I have been able to observe the staff going about their daily work. I am very impressed with the care they provide, they are constantly checking to see if the patients are having the right amount of fluids and also regular to the toilet. I would definitely recommend this care home to anyone."

Kenneth K
carehome.co.uk rating: 4.82 out of 5

"Relaxed friendly atmosphere. Staff always helpful."

Shirley C
carehome.co.uk rating: 4.36 out of 5

"I find all the staff very helpful and nothing is too much trouble. Always willing to answer questions about my wife."

Ronald H
carehome.co.uk rating: 4.92 out of 5

"My mum spent the last two weeks of her life at Werrington Lodge. The care she received was second to none. The staff were amazing and did everything they could to make her comfortable."

P M
carehome.co.uk rating: 4.55 out of 5

"My sister has been a resident from April 2017. She has settled well and is receiving good care. The staff do a wonderful job, especially the older more experienced, even though I wish there were more of them sometimes. They obviously love the residents."

J N
carehome.co.uk rating: 4.00 out of 5

"My Mum has been at Werrington Lodge for 5 months and has always been looked after so well by the amazing team, led by the Manager. Mum is happy and content at all times. I cannot recommend Werrington Lodge highly enough."

Ian M
carehome.co.uk rating: 4.75 out of 5

"After leaving hospital my mother stayed for a four week respite period. She could not praise the care she received nor the staff highly enough, albeit at a stressful time for her."

Frances W
carehome.co.uk rating: 4.58 out of 5

"So far, the care my father has received from the nursing staff and carers has been fantastic - they all genuinely care for his welfare. This is the most important part for myself, providing confidence and reassurance during turbulent times. The staff are also excellent in communications with myself - us working together to ensure what's in my dads best interest."

Kevin P
carehome.co.uk rating: 4.58 out of 5

"What a breath of fresh air this home is after a bad experience in a previous home to find such a peaceful, calm and pleasant surroundings was a wish come true. From management staff to nursery carers and helpers all with such high standards. The food you couldn't ask for better, freshly baked biscuits in the afternoon who could ask for more. I thank my lucky stars that my husband was taken into their care. What a difference in him. Unbelievable. I thank you all from the bottom of my heart."

Jennifer C
carehome.co.uk rating: 5.00 out of 5

"Provided a room and a lovely buffet for my Aunt's 90th Birthday Party - free of charge!"

K F
carehome.co.uk rating: 4.00 out of 5