Reviews for Werrington Lodge Care Home

"It is not always easy to contact the home by telephone and requests to call back are not always followed up."

S T
carehome.co.uk rating: 3.92 out of 5

"Always a pleasure to see Mum at Werrington Lodge. She loves her home and takes great pleasure in telling visitors. She is well cared for by the fantastic staff and enjoys art and bingo with many other activities."

S R
carehome.co.uk rating: 4.83 out of 5

"We had a very pleasant visit today. We enjoyed some Mother's Day cake sat with Mum. The carers were lovely and amazing too."

S C
carehome.co.uk rating: 4.42 out of 5

"The overall treatment of residents/patients is satisfactory, but co-ordination of departments and functions is disjointed, and internal and external communication is of a poor standard! While nursing and catering plus cleaning are of a good standard, the home is let down in the personal care of patients, both physical and mental. In respect of activities, these are at best variable in respect of provision and content and sometimes simply non-existent! These problems are down to management! As the saying goes 'problems on a ship, look at the captain!'"

B B
carehome.co.uk rating: 3.33 out of 5

"On the whole, you provide an excellent service. The staff are always friendly and taking care of our dear friend. However, I am concerned about the toilets you provide for visitors. I am a wheelchair user/disabled person and I found it very difficult to get into your toilet and close the door behind me. Then there were no rails to assist in using the toilet. They had difficulties opening the door again to get out as my wheelchair blocked the way. This is a legal requirement, and I suggest someone look at the problem."

C C
carehome.co.uk rating: 4.63 out of 5

"Always a warm welcome, visiting *** - a recently admitted resident."

Ros H
carehome.co.uk rating: 5.00 out of 5

"The care staff are very pleasant, friendly and hard-working. There have been a few teething problems at times but most of the family are very happy with the care my father-in-law is getting. He seems happy and relaxed when the staff come in. His meals always look appetising and now he seems to be involved in some activities which was not happening at the beginning. Very nice care home."

Janice B
carehome.co.uk rating: 4.08 out of 5

"Lovely care home for Grandad's needs. Friendly staff and an increased selection of activities for him to join in with. Any issues are always dealt with quickly and effectively."

Nicole O
carehome.co.uk rating: 4.50 out of 5

"Generally, all is very good. Care staff and nurses very good. Food - the meat is overcooked and dry, but the crumbles and sponges are very good. Fish is ok, but sauces should be on the side. Rooms are quite dark, but very clean. Residents' tables should be cleaned after each meal."

Claire B
carehome.co.uk rating: 4.33 out of 5

"Kind staff with a sense of community walking in. Personal care could be better - on our visit, Dad had food left around his mouth. Dad has regular visits but he does not sit out or leave his room often - this saddens us. Selecting age-appropriate TV programmes would be helpful to improve the quality of life. We visited and found an animation film on instead of other channels which were more suitable. Or play Dad's favourite songs. We are grateful for the care Dad receives overall."

Richard H
carehome.co.uk rating: 3.00 out of 5

"Very friendly staff. Mum is well looked after."

H W
carehome.co.uk rating: 4.00 out of 5

"Very pleased with the care my aunt has always received. Care staff are pleasant. Call staff are pleasant. Rooms could do with a makeover, windows etc. My aunt has always been happy here and would join in activities when she could."

Karen P
carehome.co.uk rating: 3.67 out of 5

"Staff at the Werrington Lodge are caring and kind, they show dignity and respect. They encourage my mum to engage with activities. Mum has been here since 24th November. We couldn't have wished for a better placement. In my mum's words, they are brilliant."

Lee G
carehome.co.uk rating: 4.83 out of 5

"We, the family and resident, were welcomed by a very friendly and helpful staff. The resident has settled in well and seems happy. The establishment is good and comfortable. We are well satisfied with our choice."

Eric P
carehome.co.uk rating: 4.33 out of 5

"Barchester Werrington Lodge Care Home made my mum so comfortable. The staff are so kind and helpful, nothing is too much trouble. It's warm and cosy with a lovely, comfortable, homely feeling. I just cannot thank the staff and management enough for looking after my mum and family so well."

Erika L
carehome.co.uk rating: 5.00 out of 5

"Since my father arrived in Barchester Werrington Lodge Care Home on Wednesday 4th October 2023, it seems evident that caring for residents is a high priority. Not only there to care but also to assist in medical needs, fetch and carry food and drinks etc. There is a good amount of respect and compassion which is good as there was none of this in my father's last visit in hospital before this visit to Werrington Lodge."

Timothy S
carehome.co.uk rating: 4.08 out of 5

"Dad arrived to a warm welcome, lovely room, really homely. Staff are very happy, Dad always smiles at them, even though sometimes not at us. One family member visits Dad each day and he seems well cared for."

Tina E
carehome.co.uk rating: 3.67 out of 5

"I've enjoyed my time at Barchester Werrington Lodge Care Home. The staff are very friendly and kind. The food has been really tasty and there are some lovely people and it is a nice atmosphere. The staff look after you well."

S B
carehome.co.uk rating: 5.00 out of 5

"Dad was made very welcome for his respite care, he enjoyed the food, he took part in a few activities and was encouraged to go along. The staff are very caring and understanding to his needs. General appearance of the home was very good, great security and gardens kept very tidy. Reception ladies very very helpful."

C D
carehome.co.uk rating: 4.00 out of 5

"My dad moved into Werrington Lodge, in early June. There were a few teething problems, that were quickly sorted when speaking to staff. I'm not sure if they have different types of rooms throughout the Lodge, but the room my dad is in, is not as fresh/modern as the some of the images shown online or the showroom. His room and bathroom could definitely do with a bit of a refurbishment to freshen/brighten it up a little bit. Near enough all of the staff, from reception, carers, nurses, housekeeping and management and others that we have interacted with, have been courteous, caring and just all round great people. There are a select few staff who really do go above and beyond and we are more than grateful of their hard work, support and care. My dad doesn't like to participate in activities, but it was great to see what they do to keep the residents busy. Again, we are only grateful for the help and support offered by all here!"

Marcus K
carehome.co.uk rating: 3.92 out of 5

"The management team has been extremely supportive in helping me to secure the best care for my father. Communications regarding residents, particularly any medical updates, are very good. There is a friendly atmosphere at Werrington Lodge and staff respond quickly to any needs or concerns voiced by family members on behalf of residents. My father’s daily life is restricted by the fact that he is bedridden with failing eyesight and hearing. In addition, he has difficulty swallowing most solid food. As a result, he cannot really benefit from the activities and menus provided. This is a pity since they seem to be good. Care staff ensure that he is clean and comfortable and that he does have some nutrition at each mealtime. There are some exceptionally kind staff in post."

J W
carehome.co.uk rating: 3.75 out of 5

"We are extremely grateful for the excellent nursing care, personal care and overall attention Mum has received since staying at Werrington Lodge. We are also very impressed with the kindness, sensitivity and professionalism shown by all members of staff, not just to Mum but to family members also. Mum has settled into her new surroundings very well and we feel she is as comfortable and happy as she can be. Mum particularly enjoys being involved in the various weekly activities carried out both within and outside the home. She has made some friends in a short period of time, which is comforting for her and the family. Thanks so much to all concerned for your hard work and dedication."

M P
carehome.co.uk rating: 4.58 out of 5

"My wife has been at Werrington Lodge Care Home for about 6 weeks, she has generally settled. A visitor, other than myself said the home has a very nice quiet atmosphere and I absolutely agree."

G J
carehome.co.uk rating: 4.83 out of 5

"I can't thank all the staff enough for all they do, the care and attention are over and above. We, as a family, are very grateful. A special thanks to one member of staff who has helped us through a very difficult time. Thank you."

Norman B
carehome.co.uk rating: 5.00 out of 5

"My grandad was 100 years old this week and the staff at the care home were so accommodating in making his day special. There were lots of family visiting my grandad and they cleared the dining area for us and provided balloons and nibbles. The staff are always so friendly and my grandad has settled in well."

Kerry C
carehome.co.uk rating: 5.00 out of 5

"Staff are friendly and do their best try to be as friendly as they can. I praise the communication with the staff. The connection is with my daughter. My godson is in April 20. I like the staff. Thanks."

Julie C
carehome.co.uk rating: 4.83 out of 5

"Always go in weekly to see my nana and take her over the reception side for tea and beautifully made cakes made by the chef. The brownies are delicious and shortcake is the best. Think more activity would be good."

C N
carehome.co.uk rating: 3.50 out of 5

"The staff are amazing - always cheerful and helpful. Lovely atmosphere in the home and very welcoming."

I Z
carehome.co.uk rating: 4.75 out of 5

"A brilliant care home, from the cleaners to the catering staff to the careers and nurses, so loving and caring, always with a smile, you came out the home with a sense of calm knowing they are being cared for. We, as a family, felt like their family, we had support and love from every member of staff and we are so grateful for them. My mother-in-law loved being in there which made us so happy, we sadly lost her but will be going back to see the staff there as they are all so amazing and now part of our family. We couldn't have wished for her to be anywhere else in her final days, they are so amazing."

P W
carehome.co.uk rating: 5.00 out of 5

"I couldn't speak highly enough of the care, kindness and support the whole team at Barchester Werrington Lodge Care Home had for my family and especially, my beautiful grandmother. They always went the extra mile and nothing was too much effort for them. Always smiling and chatty. They treated my grandmother with all of the love and respect any family member would want for their loved one. I'm forever grateful to all the staff at the Barchester."

L W
carehome.co.uk rating: 5.00 out of 5

"My nan spent the last few months of her life in Barchester Werrington Lodge Care Home, with having Stage 4 terminal cancer and dementia. As a family, we are so grateful to all the amazing staff at Werrington Lodge for looking after our loved one as brilliantly as they did. To the chefs, the nurses, the cleaners, the carers, events coordinators and the people greeting you at reception. Every single one of them work in this care home purely because they all truly care for these people and it shines through every day. We honestly feel so blessed that we found this absolute gem of a care home for our very much loved nan. Every single member of staff deserve a massive pat on the back and I hope they all know just what a difference they make every day. Thank you for everything Werrington Lodge Care Home. Nothing was ever too much and we will never forget any of you. The care home has lovely bedrooms, beautiful lounges with vast space. Very homely."

Kristy M
carehome.co.uk rating: 5.00 out of 5

"On entry, it is so calming and peaceful, everyone made Mum so welcome. Rooms are beautiful and clean, cleaned every day. Nurses on hand 100% of the day to deal with all issues, if they can't solve it straight on the phone to doctor. Food is excellent with lots of choices and even cooked things special if you didn't want what was on the menu. Even I was offered food every day. No matter how many times the bed was soiled, they would change it immediately and they were so gentle, reassuring her all the way. The manager came to see me every day to see how she was and if any issues. View from the window was amazing, lots of wildlife. Activities galore, at least three every day, on and off site. They took her laundry every day and brought back next day freshly washed and ironed. I haven't regretted for a day that I did wrong putting Mum there. She was only here for three weeks before passing away but they made her last few weeks what we asked for which was calm, comfortable and pain-free. I applaud you all, you all work tirelessly 100% and what a wonderful team you all are, pulling together and helping each other out."

Christine H
carehome.co.uk rating: 5.00 out of 5

"I was very unsure of how the care home system worked but the lady from admin and the manager were very supportive from day one. The admin lady, with her wonderful smile and empathy, managed to put me at ease and explained everything as we went along. Every time I've visited my father, I've noticed the manager speaks and greets everyone - staff, residents or family. These two ladies are one of the reasons I picked Barchester Werrington Lodge for my father. The home is spotless and the food smells delicious. I haven't tried it but I have had one of the delicious shortbreads in reception."

Chris B
carehome.co.uk rating: 5.00 out of 5

"Mum has settled in well and is enjoying her stay at Werrington Lodge. Mum feels she is involved with activities, loves the kind staff and enjoys the home-cooked food. All in all, Mum is receiving excellent nursing care."

S H
carehome.co.uk rating: 5.00 out of 5

"Carers are very considerate and good. Breakfast is excellent, other meals are average at best. Dining area very good. Excellent facilities."

Joan B
carehome.co.uk rating: 3.83 out of 5

"My husband is a resident and as for the past year, he came to Barchester Werrington Lodge Care Home unable to walk or eat, was tube fed and was very poorly. Now, he can walk, eat properly and that's thanks to all staff at the lodge. His clothes and room are very clean. The staff have time to care for all residents and my husband is very happy, he has been made ambassador."

Irene S
carehome.co.uk rating: 5.00 out of 5

"The care seems to be very good and the food is great. The patient always seems to be clean and cared for. The staff are friendly."

G P
carehome.co.uk rating: 4.83 out of 5

"Whilst I have been a resident at Werrington Lodge I have been treated with nothing but respect and kindness by all members of staff. The management have been above all professional."

Alan K
carehome.co.uk rating: 5.00 out of 5

"We are very pleased with the care Mum has received at Werrington Lodge Care Home. The staff are so friendly and caring towards her."

Timothy P
carehome.co.uk rating: 5.00 out of 5

"My sister is being looked after really well. She is settling in really well. Carers are lovely, they have lots of time for her. Food is the best. She really needs lots of care. We have found she is much cleaner and we are well happy with her care."

Mara C
carehome.co.uk rating: 5.00 out of 5

"My friend has settled in well. The carers are very good and helpful. The food is lovely. It is very clean and tidy."

S P
carehome.co.uk rating: 5.00 out of 5

"We were made very welcome on our first enquiry. The staff took time to spend with us and answer our questions. Following on from this visit, my brother and I were very pleased that there was a place available for our Mum. Whilst it is early days for us, we are confident that we have chosen the right place for her."

Carole N
carehome.co.uk rating: 4.17 out of 5

"I would like to thank two members of staff, in particular, for their support today in taking my husband to the local pub for lunch. We used to go regularly in the minibus but not recently due to lack of training. They always go the extra mile to help the residents, staff and relatives. Unfortunately today, I had difficulty manoeuvring my husband's wheelchair and tipped him over to his right side. They both helped right the chair and fortunately he had only grazed his arm. The Nurse took care of the injuries and the two members of staff took care of me as it was quite upsetting. As always the team leader came to the rescue and made my husband smile and put my mind at rest so I Ieft him in very capable hands. I just hope the minibus training happens soon so that we can all get back to regular visits to the local pub."

C A
carehome.co.uk rating: 4.75 out of 5

"Overall, most things are good. Staff and rooms are ok. Food is also good."

J P
carehome.co.uk rating: 4.00 out of 5

"Very good care and support to resident."

Alec S
carehome.co.uk rating: 4.64 out of 5

"Werrington Lodge have looked after Mum for the last 20 months and all the family have nothing but praise for the way she is cared for. All the staff are so caring she has a very good quality of life now. She has been very poorly over the last few weeks but the care she has received is 2nd to none. We could not have chosen a better care home for her. I have to repeat that all staff nurses/carers/kitchen/housekeeping and admin are friendly, caring and nothing is too much trouble."

R S
carehome.co.uk rating: 5.00 out of 5

"My sister came in for respite care with a view of coming permanently as she has terminal cancer. Everything was lovely. However, the only thing was that she was in nursing and she and we felt that she wasn't ready for nursing yet. There was no one she could talk to as most of the residents were in bed and my sister likes company and a chat. The staff and management couldn't have been more helpful. Thank you."

Marion P
carehome.co.uk rating: 4.50 out of 5

"My Sister in law is very happy here, and the staff are very caring and attentive. She is a different person since she came here - much healthier and bubbly. She enjoys our visits, and in particular she enjoys a cup of tea and a biscuit in the reception area. It's good to see her laughing again. Well done, Werrington Lodge."

J B
carehome.co.uk rating: 5.00 out of 5

"Mum has been here for about six months. Her care has been excellent. Everyone has been so caring and lovely. Some carers have been absolutely amazing and gone overboard regarding Mum's care. Apart from a couple of tiny issues that were dealt with immediately. We, as a family, are happy with her care. Nothing is too much trouble for the staff. I am kept informed in every aspect of Mum's care. Highly recommend Werrington Lodge."

Susanne S
carehome.co.uk rating: 4.45 out of 5

"The general manager is proving to be very good - approachable, considerate and since being appointed, morale has improved greatly among staff. Activities have been a source of concern in the past but with the new activities coordinator appointed, these have and continue to improve. There is a good team, well-led, doing a very good job. After recent events, a refreshing change!"

Kenneth B
carehome.co.uk rating: 4.17 out of 5