Reviews for Westergate House Care Home

"My mother was a resident for five years. In all that time she was treated with kindness and respect. Much effort went into arranging a 100th birthday party in February, in spite of her advanced dementia. She died during the first lockdown and I was stranded abroad. The staff encouraged me to call any time, day or night and also phoned me with regular updates. By chance, I video called moments after she died and she looked so peaceful."

J G
carehome.co.uk rating: 5.00 out of 5

"Mum has been moved to Westergate House from hospital after requiring more nursing care following a fall. My first contact was from the manager whilst mum was in hospital saying they had assessed and accepted her. I was able to meet him and see around the home taking in some familiar items for mums room to help her settle in. From day one I have had excellent communication and regular updates on mums condition. She is receiving the highest standard of care and is regularly checked on to ensure she is safe and content. Where health issues have arisen the appropriate team have been involved in her care. The staff go above and beyond to ensure mum is happy and comfortable. On each visit, I have been met with smiles and offered refreshments to enjoy with mum. Nothing ever seems to be too much trouble I am confident she is in the right placement getting the care and supervision she requires. Thank you all for your hard work. I would not hesitate in recommending Barchester Westergate house."

Jay
carehome.co.uk rating: 5.00 out of 5

"Back in 2012, my elderly mother became a resident at Westergate House at the age of 91. Her physical needs and mild dementia made this the sensible course of action and over the years that followed we never had cause to question that decision. Mum settled into life in the comfortable residential section and we were immediately impressed by the kindness and care shown to her by all the staff. The facilities were excellent as can be seen from the photos on the home website which clearly show the familiar and comforting atmosphere. In 2019 as Mums dementia increased the decision was made to move her into a beautiful newly constructed room in the specialised Memory Lane community. We greatly appreciated the regular updates we received through the pandemic while visits were sadly restricted. When Mum's time finally came to move on her final days were spent with all the love, kindness and dignity she richly deserved. I would happily give Westergate House a five-star recommendation."

John L
carehome.co.uk rating: 5.00 out of 5

"The manager and his team are first class, and also the maintenance man. It’s a lovely care home with a nice garden area. The whole team makes you feel very welcome and always coffee or tea on arrival. Many thanks."

Darren C
carehome.co.uk rating: 5.00 out of 5

"My mum came to Westergate House in October 2020. She has dementia and is not always the easiest, but the staff have been wonderful, nothing is too much trouble. Her care is excellent, the management is always aware of everything that is going on. I can't thank them enough and would and will recommend them always."

S C
carehome.co.uk rating: 5.00 out of 5

"I came into Westgate with no experience of needing care and assistance having lived alone and cared for myself until now, 89th birthday. I have been so amazed at the depth of understanding and care available to me here. All staff have shown me courtesy and unlimited care - I feel safe and know that if I need help it will be available and offered to the highest standard. Well done and thank you all."

J S
carehome.co.uk rating: 4.83 out of 5

"My dad has been at Barchester Westergate House Care Home for 3 months and the change in him is amazing, he not only looks physically better with more colour in his cheeks but he is happier and more chatty. Dad was very against going into care initially and missed home terribly but now I don't think I could move him if I tried! He loves it there and talks about all the staff with such fondness. I am so grateful to all the staff for taking such fantastic care of my dad"

Joanna A
carehome.co.uk rating: 5.00 out of 5

"This is my second 5-star review for Barchester Westergate House Care Home. This time I’d like to highlight the wonderful end of life care that my 90 year old dad received in March. I was fully involved from the outset, being warmly welcomed into his home, and luckily allowed to stay with him the whole week. During this time I was truly humbled by the high level of care, compassion and dignity shown to us both, by everyone. All the care staff, led by the fabulous, experienced head of Memory Lane communities were hard working, professional, diligent and so kind. Nothing was too much trouble! I got to sample the delicious, varied, plentiful home cooked food, plus meet other staff members, all of whom were delightful. I will be forever thankful for dad’s peaceful end, and eternally grateful for the excellent care he received. So if you’re looking for a home which is exceptionally well run, has excellent communication, an amazing admin team and staff that genuinely care, then look no further than Westergate House."

Sara P
carehome.co.uk rating: 5.00 out of 5

"I was transferred here from an NHS facility. The staff are a delight both day and night. It is a delight not having agency staff as you get to build a relationship with each one. Management are very approachable. Everyone works as a team."

Angela G
carehome.co.uk rating: 4.58 out of 5

"The manager and the team at Westergate House couldn’t be more caring and helpful. Mum can be challenging at times yet all the staff are extremely caring and understanding helping to reassure and comfort her. I couldn’t be happier that she is there. Thank you for everything you do you are amazing!"

Georgina F
carehome.co.uk rating: 4.75 out of 5

"Sadly Mum passed away in January having been a resident since March 2020. At the beginning of the Covid pandemic we were worried as to how we could maintain her care at home, her dementia was worsening so I contacted the home where Mum had respite the previous year. The care she had was very good and the staff were lovely. If there were any concerns I could ring and speak to the relevant person easily. We kept in touch by phone and FaceTime and in the summer had weekly outside visits with a carer in tow to help out if Mum had trouble hearing. This continued in winter as they had an adapted indoor room fitted out. They dealt with the difficult restrictions in place meticulously. Sadly Covid crept in during the crisis time in December and took Mum. The staff were great and made a difficult time more bearable."

Jan S
carehome.co.uk rating: 4.50 out of 5

"My father, who was resident for almost three years: I would like to thank you for your superb care for my father during his final years. As you know, my father suffered from a range of illnesses that made it impossible for him to live independently and require 24-hour care. You provided that care extremely efficiently and exceptionally effectively, making sure that my father remained as well as possible for as long as possible, and ensuring that he was physically comfortable. However, my father's greatest area of need was not physical. He suffered from overwhelming anxiety all his life, and dementia exacerbated this, denying him any possibility of self-managing his fear. All of the Westergate staff who worked with my father showed unfailing kindness and understanding towards him and took every opportunity to reassure him and make sure he knew that he was safe. You should know the difference that made."

Miles B
carehome.co.uk rating: 4.92 out of 5

"As a retired nurse and care manager and as a daughter of two Barchester (Fontwell) residents I can not think of any service that could match Barchester. I have every confidence that my mum (dad sadly passed away last year prior to Covid) is receiving excellent care. I know she is loved and respected by the staff. I have every respect for the manager as he is incredible in his leadership role. Having visited my parents weekly for the last five years. I know the staff and their work ethics well. I have no hesitation in recommending this wonderful service."

Susan F
carehome.co.uk rating: 4.75 out of 5

"The managers and staff have been professional, helpful and friendly. My mother is flourishing with the care she is receiving. The rooms and communal areas are well decorated, clean and comfortable. Covid measures have been and remain efficient and confidence-inspiring."

Carl F
carehome.co.uk rating: 4.92 out of 5

"We are extremely grateful to Westergate House for their care of my father. He was treated with dignity and consideration and shown respect and genuine affection. I was greatly impressed when he first entered the home by how quickly all the staff, including those outside of his unit, got to know him and greet him by name. Every time I visited I felt warmly welcomed and staff always found time for me if I needed to discuss some issue or to help when needed. He was comfortable in his room and enjoyed the good view over the garden, and, contrary to my expectation, settled in quickly, becoming fond of many of the staff and very responsive to them. I felt that they all got to know and understand him very quickly and that they did an extraordinarily good job of getting him to settle. The standard of care and attention has always been excellent and we have always had total confidence that he was being really well cared for. I recommend Westergate House warmly."

Deborah S
carehome.co.uk rating: 4.58 out of 5

"Westergate House is extremely well run. The carers have been amazing during coronavirus lockdown, nothing is too much trouble and always available to speak to on the telephone in-between visits. The care of my mother has been second to none and I will always be grateful to them. Any medical needs are immediately attended to and the activities have continued during this very difficult period of time. I would have no hesitation in recommending Westergate House."

M P
carehome.co.uk rating: 5.00 out of 5

"Very impressed with the home and how they have coped with everything during the Covid-19 pandemic. They have kept all the residents safe and kept all us relatives informed during this time. We have even been allowed outside visits which has been so lovely. Thank you so much to the team and management at Westergate House."

Clare M
carehome.co.uk rating: 4.92 out of 5

"Westergate has looked after my mother very well for the past two years. The staff are caring and well trained, and the home is run extremely well. Their management of the COVID crisis has been incredible and I am so grateful to them for keeping my mother safe and well cared for during this terrible time. The strain on the staff must have been extraordinary, but they were never anything but cheerful and helpful when we called."

Susie F
carehome.co.uk rating: 4.67 out of 5

"As a family we have been so impressed with how Westergate House have dealt with the Covid-19 pandemic. We receive regular updates from Barchester as well as from the Home Manager and feel very much kept up to date with what is going on within the home at a time when we are unable to visit. We are able to have regular video calls with Mum and that is the next best thing and is always great to see her smile. The Nurses and Carers are working so very hard with a new medical condition that my mum has got since Covid outbreak and even with the increased stresses and strains of protecting all residents from the virus on them they are all able to give us time to talk to them and answer any questions. I have absolutely no doubt that they are keeping my mum as safe and as happy as if she was with me in our home."

Lynne T
carehome.co.uk rating: 4.92 out of 5

"One is always concerned when putting a loved one into a care home and I can honestly say that I haven’t had a moment’s worry or unease in the 9-years that my Mum has been at Westergate. The staff treat her with love and respect and take great care of her. Mum’s dementia has worsened over the years, but she is still treated with the same care and respect."

Yvonne R
carehome.co.uk rating: 5.00 out of 5

"All the staff at Westergate House are lovely, kind, caring, friendly, hard-working, professional people who looked after our mother very well. We appreciated the extra hard work involved for staff to protect residents from potential Covid19, which has been a very difficult time for everyone."

S B
carehome.co.uk rating: 4.00 out of 5

"My father has been a resident at Westergate House for nearly a year. He arrived after a severe illness, having been in deteriorating health for months previously. On arrival, he was very frail, with a number of continuing medical problems. Entering residential care was a big step, but from the start, he was made very welcome and treated with dignity, understanding and respect. His health has improved dramatically since because of the excellent care he has received and the sense of security he now feels. He particularly enjoys the friendships he has made with members of staff and has been able to take up hobbies such as painting again after a lapse of several years. We particularly admire the way the staff have risen to the many challenges of maintaining services during the Covid-19 epidemic, and while it is sad that we cannot visit at present, we know that he continues to be well looked after by staff who are doing a wonderful job in the face of the current difficulties."

Andrew M
carehome.co.uk rating: 4.25 out of 5

"Warm, friendly and welcoming. The care was second to one for both my husband and myself. I am most grateful and I would highly recommend Westergate."

G W
carehome.co.uk rating: 4.83 out of 5

"My mother has been a resident for over 6 years. During that time, she has received five-star treatment. We are sure that this has also enabled her to be in her 99th year despite dementia. I would also like to single out one staff member, in particular, who provides outstanding care to mum."

M L
carehome.co.uk rating: 4.92 out of 5

"I am 88 and in full procession of my mental faculties and find it frustrating that there are so few residents with whom I can have meaningful dialogue. The staff, however, are first-rate and ensure my sanity! I still have a healthy appetite and find the food rather bland, although I can understand that it is what most very elderly folk like. It could be more imaginative and with more variety thank you. Overall excellent."

D M
carehome.co.uk rating: 4.90 out of 5

"Staff always friendly and caring. It is a home that I trust and feel confident in leaving my husband in its care."

Beryl R
carehome.co.uk rating: 5.00 out of 5

"I can't speak highly enough about the way in which all staff at Barchester Westergate House Care Home take such good care of my parents, who came with differing needs. They are in different areas of the building but are able to meet up whenever they wish, kindly facilitated by the staff. My parents have very specific requirements about what they want and how they like things and the team manages to successfully navigate their needs and requirements to a very high standard. The home has the feel of a small country hotel and it is always a delight to visit and enjoy a coffee and slice of delicious, homemade cake with my parents in the bistro area. The food and dining environment are excellent and there is a fantastic range of entertainment provided to suit both their needs. From the second one arrives at reception to the time one leaves, all staff are friendly, helpful, welcoming, efficient with a can-do attitude and I think it would be fair to say, above and beyond attitude. Thank you so much."

S B
carehome.co.uk rating: 5.00 out of 5

"My lovely mum was a resident in Memory Lane for over three years. The nursing and care that Mum received was outstanding. The leadership in the home is exemplary. The staff have been there a long time and get to know each resident. Residents get to know all who care for them, be they managers and admin staff, nurses, carers, housekeepers, hospitality team, maintenance staff, activities team and all who run the home so smoothly. As a visitor, I have always had a warm welcome no matter when I have visited or for how long. The staff are truly amazing. The carers are kind, patient and understanding. The meals are of a very high, gourmet standard, beautifully presented and delicious. As a family, we have shared delightful meals with Mum, in delightful surroundings, including special birthdays and an amazing wedding breakfast. The care that Mum received at Barchester Westergate House Care Home for the last years of her life was exceptional. Their dignity, respect and kindness at the end will stay with me always."

Peter M
carehome.co.uk rating: 5.00 out of 5

"My grandmother was given such wonderful treatment by Barchester Westergate House Care Home and their excellent staff. Grandma went in after a very traumatic time in hospital and another care home 3 and a half 5 years ago, and made such tremendous improvements. Her final years were a wonderful final chapter in her life, and it was wonderful to know that she was so well looked after. Thank you all so much for giving us a few extra years to spend with her."

Christopher G
carehome.co.uk rating: 4.58 out of 5

"My mother-in-law was 95 years old in July and I arranged with the home to celebrate the event with an afternoon tea for 14 adults and 3 children. The staff could not have been more helpful, the food was amazing and my mother-in-law continues to talk about it. It is a wonderful home from home."

Karen B
carehome.co.uk rating: 4.92 out of 5

"I don't think you can put a price on the level of care my aunt has here. After previous experience of another home, I now sleep soundly knowing she is safe and cared for. The staff are exceptional in their attitude, manners and professionalism. My aunt is happy for the first time in quite a few years. She says she feels as though she lives in a very beautiful hotel. Priceless. The food is also divine!"

E K
carehome.co.uk rating: 5.00 out of 5

"My husband moved into Barchester Westergate House Care Home recently from a care home as, sadly, he now needs dementia/nursing care. I cannot praise the staff enough. The head of Memory Lane communities and her excellent team are amazing, so caring and so kind. He has improved a lot since he moved in and seems very happy. It's an amazing home and has to be one of the best. The manager is so approachable and caring. I couldn't think of a better place for my husband to be and am thrilled that he is in Westergate House. I would highly recommend it and give my utmost thanks to all the staff."

Susan L
carehome.co.uk rating: 5.00 out of 5

"Excellent staff, caring and professional at all times. Accommodation is outstanding with all facilities to match such a high standard. Congratulations to you all!"

Malcolm W
carehome.co.uk rating: 5.00 out of 5

"I cannot think of a more wonderful place for Mum to be than Barchester Westergate House Care Home. I live overseas and get back to England about twice a year. We have had experiences of other care facilities and the care and attention she gets here is second to none. Westergate House has my complete trust. The staff are professional and take great care of the residents while sharing a sense of fun and affection. Communication between management and staff and myself is excellent. Mum has been there a little more than three years and each time I visit, I am struck by how much love she has for her carers and they for her. Categorically, there is no other place I would want her to be."

Steve A
carehome.co.uk rating: 5.00 out of 5

"My mother has lived in Barchester Westergate House Care Home for the past eighteen months. She had previously been fiercely independent and found it challenging to accept that she was unable to live on her own. Thanks to the amazing staff who work there, she is now content to call Westergate House her home. All the staff have been absolutely wonderful. They always have time for the residents. It could be something as simple as a cheerful word, a smile or a little wave as they go about their work. It all helps to make Mum feel welcome and included on a daily basis."

Angela H
carehome.co.uk rating: 5.00 out of 5

"My wife has been a resident at Westergate House for over 9 years and is now in the advanced stage of dementia and requires high-dependency nursing care. Throughout this period I have been impressed with the professionalism and care provided by the excellent team of nurses, carers, caterers, cleaners and the activity group who are particularly well led by the General Manager - overall they are exemplary. The staff are open and friendly providing loving care for the residents. I have always felt that my wife is safe, and her welfare is in good hands at Westergate House. Most importantly when things occasionally do go wrong, I have been informed immediately and matters have been resolved. My whole family have confidence in the Westergate House team and we are very grateful for the loving care they have provided."

John H
carehome.co.uk rating: 5.00 out of 5

"It is a wonderful place, the Manager and the staff are very friendly and approachable. Mum has settled very very well and loves her room. My wife and I live abroad, although coming back to the UK frequently, and we have now complete peace of mind knowing that mum is happy and well cared for."

Ken S
carehome.co.uk rating: 5.00 out of 5

"Where do I start? Both my parents resided here but my mother passed away very recently. The staff are simply wonderful. If I need care in the future please let it be here. I don’t think I can put it more succinctly or wholeheartedly than that."

Wendy P
carehome.co.uk rating: 5.00 out of 5

"My Dad spent 18 months in Westergate House and I’ve been impressed with the level of personalised care he received. The staff have always been so welcoming, friendly and helpful on my frequent visits. It has been lovely to observe all staff interact with the residents as they go about their work through the different areas of the home e.g. the kitchen staff will communicate with residents by name as they walk through the lounge. There was always a wide variety of good food and plenty of drinks offered to the residents. No matter how busy the carers were, I was always offered a drink. Dad’s end of life care was handled so sensitively it made a sad time easier to cope with. I would have no hesitation recommending Westergate House to anyone. Thank you all."

Rhoda P
carehome.co.uk rating: 4.42 out of 5

"Am so pleased my husband is a resident of Wesrergate House. All these are very caring and have his best interests at heart whatever their role at the home, from the nurses, carers, housekeeping, chef and team, and of course, administration, all are wonderful."

S S
carehome.co.uk rating: 5.00 out of 5

"Mum spent 2 weeks having respite care, this was her first time doing this so we could attend a wedding in Spain and know that she was completely safe, cared for and comfortable. We were all a little nervous but from the beginning, Westergate House made us feel welcome and spent lots of time with Mum and adapted her room to meet her requirements with cheerfulness and professionalism. The staff, facilities, ambiance and meals were all excellent and we would thoroughly recommend to anyone thinking of using this care home. Thank you, especially to the care staff who Mum enjoyed having a laugh with - you’re amazing. Mum loved her stay and I’m sure we’ll be using you again! Best wishes to you all."

Jackie M
carehome.co.uk rating: 4.92 out of 5

"Back in May this year my mother and I had to find a nursing home for my dad who was being discharged from hospital. For us as a family, this was a challenging and emotional time as we wanted to do what was right for my father as we knew that his time was limited, so choosing a special place was of paramount importance for us as a family. After doing some research Westergate House came highly recommended and after a meeting with the manager, staff and viewing the facilities we knew that this would be the right place for my dad. Right from the moment when my dad was admitted the care, compassion and professionalism shown by all were exceptional. As a family, we were always made to feel welcome and we were always kept informed of how he was doing. For us as a family, we took great comfort knowing that my father was well looked after and we simply can't thank them enough."

Aaron K
carehome.co.uk rating: 4.58 out of 5

"From the moment my wife and I walked through the front door on our first visit we found the staff at the home to be very welcoming, kind and extremely professional. It's a beautiful building with lovely grounds. The dining room is laid up like a restaurant and the food is delicious. There is a full and varied programme of activities the residents can take in if they want or they can just sit back and watch. All the staff have been so helpful in arranging Mum's admittance and looking after her, nothing is too much trouble for them. She has settled in really well and we feel very at home there too, they make us feel part of a family. We have no worries about leaving her there and we thoroughly recommend it."

Terry C
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident at Westergate Care Home for the last five and a half years. During this time my mother who has advanced Lewy Body Dementia has been cared for amazingly. All the staff employed here go above and beyond their duties to make life at the home as comfortable, safe and secure as they possibly can. The food menu is outstanding catering for a variety of diets, with the inclusion of soft foods for those residents that have problems with swallowing. My mother has thrived way beyond expectations due to the loving care received at this wonderful care home. The nursing staff are extremely effective and efficient in what can only be described as a demanding environment and do so with many years of experience, offering compassion and understanding, not only for the residents but also for their families. I would like to thank all the staff at Westergate for taking such great care of my mother for all this time and would highly recommend this care home."

C S
carehome.co.uk rating: 4.92 out of 5

"We are overjoyed at what a fabulous Care Home Barchester Westergate House is. There is so much genuine care from all of the staff. We feel like the staff have become part of our extended family, they are so kind and considerate. Choosing a care home is of course a very difficult thing to have to do for the first time, as we didn’t know how to assess which place would be best for our much-loved father. We have without a doubt found an extraordinarily great care home. I would personally recommend 300%. This is a very special place and Dad feels very secure at Westergate House. Thank you to the fabulous management, nurses, carers, head carer, activities staff, receptionist and last but certainly not least the fabulous restaurant quality food created by the very talented chefs. Supremely happy with discovering this Care Home."

David B
carehome.co.uk rating: 5.00 out of 5

"My dad moved into Fontwell Unit in November and became a permanent resident in Jan 23 - not something we were expecting so a very emotional time. The team in Fontwell and Westergate House have been amazing and made the transition for the whole family so much easier. Dad is very well cared for - and already they have become a second family for us all. The care is amazing, the environment comfortable and the food outstanding. I can't recommend them highly enough. Thank you to the whole team."

Anne B
carehome.co.uk rating: 5.00 out of 5

"I would highly recommend Westergate House and the Fontwell unit in the Memory Lane part of the home. All the staff are so kind, and patient and treat the residents with dignity and respect. The food is amazing. I can't fault anything and would like to say a huge thank you to everyone who plays such a big part in caring for my dad."

Carole B
carehome.co.uk rating: 4.58 out of 5

"My Dad is really enjoying the care and attention he is receiving at Westergate House Care Home and feels very comfortable. He says the team are all very friendly, and he feels very cared for and feels safe. He also highly rates the food and gets a really good choice of well-cooked meals, snacks and drinks. All in all, we as a family could not wish him to be in a nicer, more relaxed environment. Our unwavering gratitude to the whole team there taking excellent care of Dad. Amazing bunch they all are. Thank you."

Ian M
carehome.co.uk rating: 5.00 out of 5

"Westergate House has looked after Ma for almost three years now with much care and love. Dementia patients are never east, but they only have warm words to say about her - always so patient and kind. They put on a wonderful Jubilee garden party for all the residents and families."

A S
carehome.co.uk rating: 4.58 out of 5

"My mother has been in Westergate House for several years, and the wonderful care and commitment of the staff has meant a great deal to me and my family, which was of particular comfort during these last challenging years of Covid. Being able to join my mother in the imaginative activities organised by Westergate House has also meant a great deal because my mother has always been and remains a sociable, fun-loving, person. I will particularly treasure the memory of the Jubilee party, which was a fabulous occasion for both residents and families. On all my visits to Westergate House, it is clear that my mother is treated with affection and as an individual, as well as receiving exceptional care."

Jennifer R
carehome.co.uk rating: 4.92 out of 5