Reviews for Westwood House Care Home

"My mother has been a resident at Westwood House for a year now, following a stroke, and the experience has been a very positive one. She was immediately made very welcome, settled in well, and all her needs - including medical - have been fully met. The staff are all friendly and caring and have gone out of their way to help Mother and her immediate family including through the testing Covid restrictions. The quality of nursing and personal care fully meets our expectations. Mother's room is attractive and comfortable, and the home generally has a positive atmosphere with good facilities. I would strongly recommend Westwood House to others."

Jonathan T
carehome.co.uk rating: 4.67 out of 5

"I find the home an excellent place to live, and the very kind staff and management to care for your needs."

John D
carehome.co.uk rating: 4.75 out of 5

"Very happy with the care I get from the home. Staff are always very helpful and friendly."

S V
carehome.co.uk rating: 4.67 out of 5

"Very professional, listening and communicative in difficult times. Staff are attentive despite being highly pressed for time. They will listen to any issues and offer solutions or help. Overall Care is very good."

Nick R
carehome.co.uk rating: 4.17 out of 5

"Lovely to see things opening up after Covid-19. Always such a warm welcome by all staff and so nice to be able to move around freely and to chat and meet other residents. Barchester Westwood House Care Home is always immaculately clean, inviting and friendly. No member of staff fails to welcome you or assist in any way they can. It’s always a pleasure to visit and I leave in the knowledge that mum is being tremendously well looked after, both medically and equally importantly in a caring and loving way. As the weather improves, it’s lovely to get back into the gardens. Thank you to the manager and your amazing team."

G N
carehome.co.uk rating: 5.00 out of 5

"All the staff are friendly and courteous and very polite. The staff were very quick after mum had a fall and had to go into hospital for 2 to 3 days and mum enjoyed the company. For her very short stay in Westwood House and her tea as she loved her tea."

T B
carehome.co.uk rating: 5.00 out of 5

"All the carers and support staff provide an excellent standard of care to my mother. Their attitude and approach are very caring and attentive. The managers are aware of all the relevant issues and address them effectively. I feel comfortable when I leave my mother after visits that she is being very well cared for."

J P
carehome.co.uk rating: 4.58 out of 5

"At all levels, the staff at Westwood House are unfailingly cheerful, caring and compassionate. They are responsive to any of our concerns about my mother-in-law. They react speedily. We consider Westwood House as part of our extended family. They have also offered very helpful advice about Barchester's services in other parts of the UK."

C T
carehome.co.uk rating: 5.00 out of 5

"Barchester took my husband with severe dementia when other homes wouldn't because of his behaviour and wandering. They have taken great care of him and he has settled into a happy routine there. They have a good visiting system."

Janet T
carehome.co.uk rating: 4.83 out of 5

"Recently a lifelong friend who was a resident at Westwood House Care Home passed away. During the period of over two years that my friend was a resident at Westwood House, the carers always showed the utmost kindness and compassion, always caring and professional at all times. Visitors like myself were always made very welcome, updating regularly on our loved ones care. Westwood House including residents rooms was always clean and well presented, with no awful smells. Meals were also well presented and appetizing."

Christopher H
carehome.co.uk rating: 4.67 out of 5

"Lovely experience visiting - staff very friendly and attentive."

J R
carehome.co.uk rating: 5.00 out of 5

"On one occasion I noticed 2-3 staff on social calls on their mobiles, lovely staff on the whole. The outdoor grounds are a bit run down, pigeon poo on some of the chairs and tables. Dead plants. Staff on their mobiles was not a good look while residents sat alone. One woman was crying in her room and her door was shut. I thought perhaps nothing could be done for her and the staff are extremely busy. Can't comment on activities as I don't see them. I get the idea Mum doesn't go outside much for fresh air."

M K
carehome.co.uk rating: 4.00 out of 5

"The home is beautiful. Full of professional and friendly staff. The garden is big and is very well-kept. My nan is very well cared for by staff and the management seem very varied and keep my nan engaged and entertained."

Terence S
carehome.co.uk rating: 5.00 out of 5

"Very smooth COVID testing when I arrived and full PPE provided. During my visit, the nurse called in and chatted. I always feel I can phone at any time and be able to talk to staff members about my aunt."

R M
carehome.co.uk rating: 4.89 out of 5

"Mum says she would certainly recommend Westwood House. She feels confident here, after seven months. She says she shouldn't have favourites, but she appreciates everyone works so hard. Staff are friendly, thoughtful, helpful always and have excellent attitudes. Mum feels at home here. The garden has provided two delightful visits so far. Mum would love more supervision getting her teeth brushed daily. Thank you for everything."

S O
carehome.co.uk rating: 5.00 out of 5

"Excellent in every respect. Manager and staff are great. My brother is looked after very well. Would recommend Barchester Care to anyone."

H C
carehome.co.uk rating: 3.75 out of 5

"The atmosphere at Barchester Westwood House Care Home is one of warmth, kindness and friendliness. All of the staff I have met have exemplified those characteristics and have often gone above and beyond in the care they have given my mother. The home appears to be exceptionally well managed but with a lightness of touch that contributes perfectly to the atmosphere of informality and inclusion."

Rebecca D
carehome.co.uk rating: 4.75 out of 5

"Very helpful management when a place needed urgent during the lockdown. I cannot comment on all the options due to covid I have not yet been inside the home. I have recommended the home to two other families who have taken up a place, since."

Jill A
carehome.co.uk rating: 5.00 out of 5

"I obviously am not physically in the building as I used to be when visiting, but I know my mum is very well cared for and I have immense gratitude and respect for the staff who risk so much to deliver their best. My mum gave her life to Jesus Christ at the age of 5 and has consistently followed ever since. I honestly believe that Westwood House is one of his great blessings to us."

M K
carehome.co.uk rating: 4.33 out of 5

"The care and compassion from all the staff for my mum was outstanding and the support they showed me was incredibly comforting. The facilities are clean and very well looked after. But mainly, the team were amazing."

A B
carehome.co.uk rating: 4.92 out of 5

"The staff and management have been constantly updating and communicating throughout the pandemic. The only issue I had was the lack of chiropody."

Carmine P
carehome.co.uk rating: 4.29 out of 5

"Very friendly staff. Clean and tidy. The visit was very well organised; careful due to covid-19."

N C
carehome.co.uk rating: 4.91 out of 5

"Mum entered Barchester two days before lockdown. The team here have done everything they can to make this time as easy as possible. The care and love they have shown have made this period so much easier to manage. We would recommend Barchester Westwood without hesitation."

M B
carehome.co.uk rating: 5.00 out of 5

"All the staff are pleasant and cheerful. There is a wide range of activities to entertain and stimulate residents. The new manager has made a superb difference to the ethos of Barchester Westwood House Care Home. The care is excellent and the nurses communicate any concerns quickly. Reception is staffed seven days a week now, there is always a warm and cheerful welcome for visitors."

P R
carehome.co.uk rating: 4.92 out of 5

"My mother, who was reluctant to move into residential care, is now settled and content. She became a permanent resident towards the end of April 2024. She is safe and secure and I have felt very supported by the staff and managers through this difficult period of transition. Thank you all."

Helen D
carehome.co.uk rating: 4.08 out of 5

"My grandmother has been living here since September 2024. She is happy and safe, which is the most important thing for me as a relative. The management and admin team are always available to talk to and will pass on messages to her if I can't get to visit her. The carers, one in particular, are amazing and so caring. Nothing is too much trouble for them. I have no complaints."

Tess D
carehome.co.uk rating: 4.92 out of 5

"The team at Barchester Westwood House Care Home looked after our mum extremely well. They are kind and attentive. The facilities are excellent and the food is first-class. All the residents seem happy and content. Thank you all."

L H
carehome.co.uk rating: 5.00 out of 5

"This care home is highly recommended. The caregivers are professional and have a caring attitude towards the client. My sister and brother-in-law are well cared for and appears to be settled. The only negative thing I have to say is that sometimes there is a strong smell of urine but apart from the, no complaints."

Coleen P
carehome.co.uk rating: 4.67 out of 5

"My mother has been a resident for a number of years here. We are, in all aspects, extremely happy and feel at ease Mum is in very good hands. Staff are excellent, management is always there to talk."

Eleanor S
carehome.co.uk rating: 4.83 out of 5

"My dad was anxious about staying in the care home for respite care but he was happy here. He stayed for eleven nights and was well cared for. Staff were very friendly and caring. We wouldn't hesitate to place him here again for care if needed."

Sarah T
carehome.co.uk rating: 4.64 out of 5

"My mum has been a resident here now for the last three years and we're very happy with the care that she receives. The care staff are excellent. Overall, we're really happy with the excellent manager and care from everyone."

Deborah F
carehome.co.uk rating: 4.50 out of 5

"Mum has been in since 17th July 2024, if Mum is happy I am happy. Rooms are satisfactory. Staff good. My mum has also had her hair don which is great, it is good value for money. Mum is also getting her feet done."

Denise K
carehome.co.uk rating: 3.83 out of 5

"Barchester Westwood House Care Home is a very good place for Mum, they are caring, understanding and think of the person. The rooms are good, food and staff. The security is also good with combination codes throughout the home. Overall experience is good."

Linda K
carehome.co.uk rating: 3.92 out of 5

"My wife has only been a resident for over a week but in that time, I was reassured by all I've seen in this care home, by the safety aspects, the caring staff and the relaxed atmosphere allowing her to settle in. Many thanks."

Charles G
carehome.co.uk rating: 4.75 out of 5

"My grandfather resided at Westwood house for around 2 years, before he sadly died on Monday. I could not have asked for more from a care home. The staff go above and beyond and the manager is so passionate about the resident's wellbeing, as well as the family's comfort when visiting the home. This is what Westwood House became to me, a home and a family. I cannot thank the manager and her team enough."

Michele K
carehome.co.uk rating: 4.33 out of 5

"I'm so glad my mum is at Barchester. As a family, we picked it for care and consideration of my mum. From being scrawny thin from failure to eat meals through dementia, she's progressed to eating well again. She's happy and reassured by the staff, who haven't changed during the time she's been in (more than two years ago). What's outstanding is feeling the sense that she's being cared for, and the familiarity the staff have with her, and her feeling of being comfortable with her position there. I can't remember the number of homes that were looked at between the three of us children, but I'm so grateful my sister found this home, compared to others, we all decided from visiting that this was the one. Most importantly, during the Covid-19 pandemic, they've kept my mum protected, and kept us updated all along the way. I am glad to say of us was finally able to visit from a safe distance today (I believe currently 3 metres). Great to see her, and thank you Barchester for the care you gave."

Mark A
carehome.co.uk rating: 4.50 out of 5

"My mum came into the home in April and is gradually settling in. I find the staff always very positive about my mum and welcoming to us. We visit at all times of day and evening, and always find a calm and friendly atmosphere, despite the challenges that many of the residents have. I feel the carers manage the residents well and are patient and kind. The communal areas are comfortable and inviting, and the whole environment feels clean and hospitable. Some of the meals that I have seen could be improved with more variety of vegetables."

Carol M
carehome.co.uk rating: 4.67 out of 5

"Great place to live - my mum is happy."

P I
carehome.co.uk rating: 4.50 out of 5

"Since there has been a change of management there has been a great improvement in the home as some things had declined previously. The staff are a great joy and bring a lot of compassion and caring to the home. They are the glue that holds Westwood together. My mother has made some great friends with the residents and staff and I don't have to worry about her as I know she is well looked after and cared for and never lonely as there is always something going on to entertain the residents."

Margaret A
carehome.co.uk rating: 3.75 out of 5

"The people at the care home have been wonderfully patient during this difficult transition for my husband living in care. They are generally very very kind and create a positive atmosphere. It has been a godsend and a great relief for the whole family."

Susan G
carehome.co.uk rating: 4.92 out of 5

"Would like to say the staff are very good to my mum, she struggles sometimes to understand why she is in a home but they really comfort her. There are no staff I have issues with, all great. The only issue I have there is laundry a lot can go missing and have to chase to find it."

Elizabeth P
carehome.co.uk rating: 3.92 out of 5

"A welcoming care home. Residents seem relaxed and happy. Good social contacts in the coffee lounges although many residents seem to fall asleep in their coffee lounge chairs."

A G
carehome.co.uk rating: 4.09 out of 5

"Such a kind and loving welcome for both me and my wife during her stay here. Nursing care was absolutely superb. Even in her confused condition, she still would say she was at peace and comfortable. Her personal care was out of this world, and I can only say a massive "thank you" to you all for everything."

Kenneth V
carehome.co.uk rating: 4.92 out of 5

"The care and kindness at Westwood House are exceptional. From the moment we first visited we felt confident that our mother would be very well looked after here. All of the staff are warm and welcoming, no matter how busy they are and nothing is too much trouble. Our mother, who has complex needs, is treated professionally, with respect, love and good humour. Communication with staff is very much a two-way process, and liaising with the senior team is very easy – there is a great sense of mutual trust throughout which makes visiting such a joy. The home has a lovely atmosphere, it's always spotlessly clean and well-kept, and the facilities for residents and their guests are really lovely. There's also a lovely garden! At what is a really difficult time of life for many, this is as close to 'being at home' as it possibly could be. Settling in was hard for her, and for us all, but we've got there together, with the help and support of all at Westwood House."

C O
carehome.co.uk rating: 4.58 out of 5

"The staff at Westwood House are all incredibly friendly, attentive and welcoming to residents and visitors. The office staff, carers and hospitality staff are all so professional and respectful in how they treat our mother. We appreciate very much the nursing staff who have been diligent in ensuring Mum is comfortable and her needs are met. The furnishings, the gardens and the food are all high quality but most important of all the level of care given to Mum has been excellent and we are very grateful to Westwood House for providing her with all the support she needs."

Jennifer G
carehome.co.uk rating: 4.58 out of 5

"This is a friendly home, and the staff are wonderful. My uncle gets great care, and the staff are very understanding to every resident and their needs. They were brilliant over the Covid period to keep everyone safe."

Mary H
carehome.co.uk rating: 3.92 out of 5

"My mother has been here for three and a half years. She is loved and cared for very well. She is now 102 years old and unable to do much for herself so relies on the carers who do a very good job."

Ann R
carehome.co.uk rating: 4.25 out of 5

"Since my Mother came to Westwood House she has been very happy. Staff are very good with her and she is cared for. I feel that there should be more activities that would help her with using the skills that she has. However, I would recommend Westwood House to anyone that needed their loved one to be cared for."

Dena E
carehome.co.uk rating: 4.42 out of 5

"The refurbishment of the home has made a very big improvement to the place and seems to have made a positive difference to the standards of care. We hope this continues."

A T
carehome.co.uk rating: 3.58 out of 5

"The overwhelming strength of this care home is the staff. They show compassion and care to both residents and their families that goes way beyond the norm."

T C
carehome.co.uk rating: 4.17 out of 5