Reviews for Westwood House Care Home

"The team at Barchester Westwood House Care Home looked after our mum extremely well. They are kind and attentive. The facilities are excellent and the food is first-class. All the residents seem happy and content. Thank you all."

L H
carehome.co.uk rating: 5.00 out of 5

"The team at Barchester Westwood House Care Home looked after our mum extremely well. They are kind and attentive. The facilities are excellent and the food is first-class. All the residents seem happy and content. Thank you all."

L H
carehome.co.uk rating: 5.00 out of 5

"This care home is highly recommended. The caregivers are professional and have a caring attitude towards the client. My sister and brother-in-law are well cared for and appears to be settled. The only negative thing I have to say is that sometimes there is a strong smell of urine but apart from the, no complaints."

Coleen P
carehome.co.uk rating: 4.67 out of 5

"This care home is highly recommended. The caregivers are professional and have a caring attitude towards the client. My sister and brother-in-law are well cared for and appears to be settled. The only negative thing I have to say is that sometimes there is a strong smell of urine but apart from the, no complaints."

Coleen P
carehome.co.uk rating: 4.67 out of 5

"My mother has been a resident for a number of years here. We are, in all aspects, extremely happy and feel at ease Mum is in very good hands. Staff are excellent, management is always there to talk."

Eleanor S
carehome.co.uk rating: 4.83 out of 5

"My dad was anxious about staying in the care home for respite care but he was happy here. He stayed for eleven nights and was well cared for. Staff were very friendly and caring. We wouldn't hesitate to place him here again for care if needed."

Sarah T
carehome.co.uk rating: 4.64 out of 5

"My mum has been a resident here now for the last three years and we're very happy with the care that she receives. The care staff are excellent. Overall, we're really happy with the excellent manager and care from everyone."

Deborah F
carehome.co.uk rating: 4.50 out of 5

"My mother has been a resident for a number of years here. We are, in all aspects, extremely happy and feel at ease Mum is in very good hands. Staff are excellent, management is always there to talk."

Eleanor S
carehome.co.uk rating: 4.83 out of 5

"My dad was anxious about staying in the care home for respite care but he was happy here. He stayed for eleven nights and was well cared for. Staff were very friendly and caring. We wouldn't hesitate to place him here again for care if needed."

Sarah T
carehome.co.uk rating: 4.64 out of 5

"My mum has been a resident here now for the last three years and we're very happy with the care that she receives. The care staff are excellent. Overall, we're really happy with the excellent manager and care from everyone."

Deborah F
carehome.co.uk rating: 4.50 out of 5

"I am happy how my husband is being looked after. All the staff workers are very helpful."

I M
carehome.co.uk rating: 3.50 out of 5

"I don't know when I have received such TLC. The staff were excellent and couldn't have been more kind and helpful. One's every need was attended to and made for a very comfortable stay and a much-needed rest. The residents were also very welcoming and friendly. Altogether to be recommended. Thank you all very much."

Vera L
carehome.co.uk rating: 4.75 out of 5

"The staff, most of whom have worked at Westwood House for more than 5 years, reassured me it was a good place to work. Secondly, all the staff, without exception, were smiling, friendly, helpful and courteous. The dining room is very pleasant. The food delicious. The nursing staff were lovely, so kind, respectful, patient and caring, they looked to do their best for my husband. We chose Westwood House for several reasons. Recommended to me by friends. We liked it because it was "homely" not clinical. It is clean. Finally, Westwood House is a very good care home, 10 minutes from where I live. A big plus when visiting."

V W
carehome.co.uk rating: 4.75 out of 5

"I cannot recommend Westwood House highly enough. Every member of staff treated my father (and, in fact, the whole family,) with care, respect and kindness. After months in hospital, it was really like a homecoming when he arrived at Westwood House. The whole team did everything they could to make his last weeks comfortable and happy. Thank you all."

Diana S
carehome.co.uk rating: 4.58 out of 5

"My mother seemed to find her experience in the home 'a new chapter' in her life rather than a steady degeneration of her faculties. Several members of staff went above their main duties to make her final days more bearable. At the end, four carers came to offer their condolences and complimentary comments, which made the final throes much more bearable."

D C
carehome.co.uk rating: 3.75 out of 5

"From the moment w arrived with Dad, the warmth, friendliness and care were evident. The staff are very caring and treated Dad with dignity, care and respect. The family felt very reassured that Dad was well cared for and safe, with his interests catered for. Thank you to all the staff."

Sarah Y
carehome.co.uk rating: 4.42 out of 5

"My mother came to Westwood House over 7 years ago from hospital where she had been treated for a severe delayed grief reaction at the loss of my father whom she had married when she was 21 years old and still adored. She was 94 years old at that time. She blossomed in the warm, loving atmosphere of Westwood House. The quality of care which she received from all the staff was outstanding. It was a great comfort to us that she was so happy there. While she loved coming out and seeing her children, grandchildren and great-grandchildren, she was always happy to return to Westwood House to see the nurses and carers who had almost become part of her family too and to share, with them, news of her offspring and the events of her day out. She made many friends among the residents and staff and the staff there always made us, her family, very welcome, so that they became our friends too. She died, aged just over 100, having received faultless, dignified, care throughout."

Richard P
carehome.co.uk rating: 4.67 out of 5

"I have visited a patient in this home over the past year and have always been impressed with the establishment. The reception staff are welcoming, professional and the staff always seem helpful and caring. Having been in the nursing profession, I am aware of criticism in the sector and am impressed with your home in Sydenham. Well done!"

M G
carehome.co.uk rating: 3.33 out of 5

"Westwood House is an exceptional care home which my father and my late mother lived. The staff are excellent, they really care and go the extra mile and they do feel like an extended family. It may have a lot to do with continuity of staff and well-run management that gives the very homely atmosphere and friendliness. I hope to be staying here myself in the future."

Ian J
carehome.co.uk rating: 4.92 out of 5

"Thank you to all the wonderful staff at Barchester Westwood House Care Home. You all made it a "home", a proper home, for my mum. Every one of you should be proud. You lovely, lovely people."

Keith M
carehome.co.uk rating: 4.92 out of 5

"Westwood House is such a caring home with the most amazing and supportive staff. Nothing was ever too much for them and the care they gave to my mother in the last year of her life was fantastic. They were respectful, genuinely caring and were always available to have a chat with my family and I if ever we needed it. It was a worrying time looking for care homes and I instantly had a good vibe when I first contacted the home. This remained the same throughout my mother's time at the home. I would thoroughly recommend."

Jane C
carehome.co.uk rating: 4.67 out of 5

"I have been a resident in the home for almost three months. When I arrived, I could barely walk and my blood sugar levels were quite high. I leave on October 2nd. Now I can walk - with a frame, several hundred yards, without a break and my blood sugar levels are considerably low. I am entirely satisfied with my stay at the home which was recommended to me by medical staff. I feel the home is caring and sympathetic and the staff are excellent."

Anthony H
carehome.co.uk rating: 5.00 out of 5

"I just have to praise the wonderful staff at Westwood. My hundred-year-old mother is becoming increasingly frail and it is just wonderful to see how the carers are constantly personalising the level of care they give to her. Their attention to detail is quite amazing. I watched as one incredible carer gently asked my mum to lean forward after she had been helped into her wheelchair so that the carer could gently smooth the back of my mum’s cardigan ensuring that it was totally comfy for her! One mention that my mum had begun to get rather uncomfortable sitting in her wheelchair and immediately a pressure cushion was placed in her chair. The same brilliant carer then made sure that everyone knew to use the cushion each time she was in her wheelchair. The thoughtfulness and kindness of the carers are amazing. Everything they do is absolutely for her comfort - they know her so well and meet her every need. Thank you to all those amazing carers and nurses!"

Lizzie H
carehome.co.uk rating: 5.00 out of 5

"It was a very difficult transition for my father coming into nursing care and the staff at Westwood House got him to a place of acceptance and comfort very quickly. The staff have always been very welcoming to me and my family and we feel very secure knowing that my father is getting the right care in the most compassionate way. It is also a testament to the management employed at Westwood House."

Rob M
carehome.co.uk rating: 4.83 out of 5

"My mother-in-law has resided in the nursing home for seven years. During this period, her physical and mental health has been met with great care, professionalism and compassion. She celebrated her 100th birthday and the day was full of love and joy with all staff and residents participating."

E P
carehome.co.uk rating: 4.50 out of 5

"In the time my Mum has been here, the care has been consistent and we are very pleased with all that has been done for her. The carers are good and patient with her. The standard of cleanliness is excellent and food very tasty. Staff are very welcoming to me when I visit."

Christine Q
carehome.co.uk rating: 5.00 out of 5

"As a resident, I enjoy it here. I like the food and my room. The dining room is nice and bright."

I B
carehome.co.uk rating: 4.92 out of 5

"Excellent staff. Nothing too much trouble."

J R
carehome.co.uk rating: 4.83 out of 5

"My mother has been at Westwood House Care Home for five years. Over that time, care has been okay, though not perfect. But since the new manager has taken over she has really worked hard to get to grips with this and there is a noticeable improvement, especially on creating a warm and caring community, which is the most important thing. The refurbishment looks lovely, but warmth and caring are what really matter. Some staff were already outstanding at this, but, especially over the past year, the manager has really transformed the feel of the place and the way all staff interact with residents. This is to be applauded because effecting cultural change is incredibly hard, but at Westwood House Care Home it is noticeable the minute you walk in the door now. Well done all."

J C
carehome.co.uk rating: 3.83 out of 5

"Since my Mother came to Westwood House she has been very happy. Staff are very good with her and she is cared for. I feel that there should be more activities that would help her with using the skills that she has. However, I would recommend Westwood House to anyone that needed their loved one to be cared for."

Dena E
carehome.co.uk rating: 4.42 out of 5

"The refurbishment of the home has made a very big improvement to the place and seems to have made a positive difference to the standards of care. We hope this continues."

A T
carehome.co.uk rating: 3.58 out of 5

"A friendly and welcoming atmosphere. The staff are caring and residents are respected. The home is clean. The menu is varied and usually well presented."

G L
carehome.co.uk rating: 4.67 out of 5

"Our mum was at Westwood House for just over two years. Although she felt low at times because of her situation i.e living with Alzheimers, loss of mobility, etc, she always felt safe and secure at Westwood. The staff were excellent and we felt that they genuinely cared for mum, we're going to miss seeing them."

Jane C
carehome.co.uk rating: 4.00 out of 5

"Care overall is satisfactory. Staff are very friendly."

Patricia M
carehome.co.uk rating: 4.08 out of 5

"Staff are friendly, the care is good."

Ivonne R
carehome.co.uk rating: 4.25 out of 5

"My grandmother came to my house to celebrate her great daughters 11th Birthday. It was just wonderful to see her at a great age of 97½ enjoying the day so much. She is a wonderful granny, but it was especially wonderful to hear her talk about how happy she is in her care home. She talked about the amazing staff who are so caring and thoughtful. They know her so well and take enormous interest in her wider family and talk to her about us all!! I believe that is the amazing care and love she receives from Westwood House that enable her to enjoy busy family days so much. Thank you Westwood."

Rebecca M
carehome.co.uk rating: 4.82 out of 5

"My mum moved into the home in September and straight away was welcomed by the staff. The home is always clean and tidy and they have settled mum in nicely."

Kay B
carehome.co.uk rating: 4.25 out of 5

"The four years that I have been here has given me a lot of pleasure. My carers are so brilliant and look after me so well. They know me so well and go out of their way to do all the things they can to make me feel happy and well. My room is Westwood is a really happy place to be in. I also know that all the carers know my family well and will help me to get in touch with them if I should ever need to. At 98 and a half, this is a brilliant place to live."

Pat P
carehome.co.uk rating: 5.00 out of 5

"I enjoy living here at Barchester Westwood House Care Home as it is a very homely and very comfortable surroundings. the staff and carers are lovely people and there is always something to do and if you have any problems, the manager and deputy will always sort them out to provide you with a pleasant and comfy stay here."

John D
carehome.co.uk rating: 4.75 out of 5

"The home was spotlessly clean. Warm welcome by all staff. Caring too. Nothing too much trouble with any questions raised concerning my mother."

H V
carehome.co.uk rating: 4.92 out of 5

"I am very happy with the care mum gets at Westwood House, mum is clean, fed and safe which she was not at home. Staff are always friendly and helpful and even though mum can be a bit difficult at times they are very kind towards her. We feel happy mum is at Westwood House."

Ann F
carehome.co.uk rating: 4.75 out of 5

"The staff are always friendly and caring and willing to go that little bit further. As you walk into the home from the receptionist and manager to the people who bring drinks and food and the cleaners, always make you welcome."

Vivien G
carehome.co.uk rating: 4.75 out of 5

"We were really worried about moving my mum into a home but her LB Dementia was getting worse. The way that the whole team welcomed her and continue to treat her is amazing. Her condition means that some days she is calm and other days she completely irrational. The team fully understand how to help and comfort her, and nothing is too much for them. Mum's first language isn't English and she often forgets and speaks her own native language. The team handle this superbly, far better than we could ever have imagined. Mum's been a resident for nearly nine months now and we are completely happy that we made the right decision and have chosen the best care for her."

Tony
carehome.co.uk rating: 5.00 out of 5

"Came nearly 3 years ago and have gradually needed more care which I have received with kindness."

Kathleen M
carehome.co.uk rating: 4.83 out of 5

"I visit my friend often and I find the staff very friendly and the home is very nice. My friend seems very happy here and I would recommend this home to friends."

Cetti P
carehome.co.uk rating: 4.92 out of 5

"Me and my family were very happy with all the care and kindness my mum received at Westwood House, the staff were always lovely and tried their best."

Jill M
carehome.co.uk rating: 3.83 out of 5

"My soon to be 90-year old mum has recently moved into the dementia floor at Westwood. Sadly after three weeks in the hospital, she went from independent living to needing full-time care. From the moment I met the general manager and was shown around the home, I knew that it was the right place for mum. First impressions were great in that Westwood don't ask you to make an appointment to view the home, the open door policy was so reassuring that what you see is what you get and there is no need to 'prepare' for visitors. Every single member of staff I've met there has shown compassion, warmth and humour towards the residents in their care, and although I am very sad about my mum's rapid decline, I have complete confidence that she is being looked after and cared for, even though she can no longer express any of this for herself. She's only been at Westwood for just under 3 weeks and I don't know what the future holds for her, but Westwood is home for her now and I'm immensely grateful for the care she's receiving."

Karen
carehome.co.uk rating: 4.83 out of 5

"The care that the staff and management showed my mother during the year that she was there was both efficient and truly kind-hearted. My mother had really bonded with her regular carers and nurses and came to regard the place as her home, to which she wished to return to spend her last days, when the hospital could do no more. I was especially impressed by the tenderness that they exercised in the last few days both to my mother, myself and my siblings who had gathered in vigil for the end."

David P
carehome.co.uk rating: 4.75 out of 5

"My mother has been here for three and a half years. She is loved and cared for very well. She is now 102 years old and unable to do much for herself so relies on the carers who do a very good job."

Ann R
carehome.co.uk rating: 4.25 out of 5

"I cannot praise this home highly enough on the way they look after their residents with dignity and compassion. Everybody seems to work with a passion for their residents best interests whatever they are. I have visited relatives in other homes, I only wish they had all been in this home."

James G
carehome.co.uk rating: 5.00 out of 5