Reviews for Winchester House Care Home

"Happy with mum's care. Mum is happy and settled here."

T O
carehome.co.uk rating: 5.00 out of 5

"Our experience since October last year of our mum's care has been very good, the staff have been very attentive and the food is of a high standard. We are pleased she is being well cared for, and have peace of mind when we go home."

P S
carehome.co.uk rating: 4.75 out of 5

"My mum spent two weeks at Winchester House for respite care following a 19-night stay in Medway Hospital. She enjoyed her time there, and all the staff were very kind and compassionate to her. She was able to get the rest and care she needed to enable her to gain her strength, and mobility and be well enough to go back to her own home. I wouldn't hesitate to place her there again should the circumstances arise."

Sara B
carehome.co.uk rating: 4.75 out of 5

"Staff were quick to learn names. I was positively encouraged to use the call button at night to get drinking water. The television really needed a manual, but everything else was intuitive. Staff put themselves out to accommodate late returns from hospital, much appreciated. Overall: Excellent."

Martin R
carehome.co.uk rating: 4.50 out of 5

"I was upset and distraught at having to see my husband go into a care home, but as soon as we viewed Winchester House I knew I was leaving him in the care of a safe, family-friendly and welcoming environment. The staff are all so caring and treat each individual as their personal relative. After just days my husband was settled, relaxed and very happy. I can console myself that he is in the best place possible."

C C
carehome.co.uk rating: 4.83 out of 5

"My dad was not ready to return home following a hospital admission so my husband and I visited Barchester Winchester House Care Centre and were shown the accommodation and facilities by charming, welcoming staff who gave a "nothing is too much trouble" impression. Our first impression was excellent and that first impression was upheld as Winchester House welcomed my dad and offered a perfect home from home experience. My father had multiple care issues all of which were addressed and any lessons learned along the way were shared with all members of staff so that he could expect the same level of support 24/7. Sadly, he became less well and had to return to hospital but from the time of feeling unwell to making that particular journey a wonderfully kind member of the team remained with my dad to tend his needs and reassure."

J T
carehome.co.uk rating: 4.00 out of 5

"Excellent care here, could not wish for a better place for my mum to have been cared for. the staff here were more willing to go above and beyond to accommodate the amount of family that visited my mum on her last day. The level of sympathy towards us and the level of care that they showed was of a high standard. I wish this was the 1st home my mum was placed in she would have loved it."

J S
carehome.co.uk rating: 5.00 out of 5

"Difficult start through confusion and urine infection. My husband became aggressive, but the staff gradually got to know him, and things got a lot better, and we, as a family, became more comfortable about placing him in their care. He has now settled in. Sometimes find his clothes missing, even with clearly labelled clothes. I believe he is now well cared for, and the staff are very considerate of his needs. I believe he is now quite happy there."

J L
carehome.co.uk rating: 3.75 out of 5

"Notwithstanding the fact that I would much rather be able to care for my mother at home, I am simply unable to do so. I am generally happy with the care and support that she currently receives. It is reassuring to know that the relevant qualified people are on hand when Mum needs them. My only slight negative observation up to now is that her room could at times be cleaner/tidier."

M R
carehome.co.uk rating: 3.75 out of 5

"Dad was at the care home for respite, I was very unsure about how dad would respond to a care home stay. The staff made dad and the family feel at home straight away. The staff got dad eating and drinking and encouraged him to use a walker. I didn't think he would walk again. Thank you so much for all the support you have given dad."

J B
carehome.co.uk rating: 5.00 out of 5

"I came here for two weeks' respite care immediately after a hip replacement. I was very pleasantly surprised. No fierce matrons here but thoughtful care far beyond what I expected. There was a happy, positive atmosphere in my unit among both day and night staff. I, myself, benefitted from respectful, cheerful and effective attention from every member of staff I encountered. To give one example of the help I experienced one afternoon soon after I arrived, I started off on a walk with my Zimmer frame. I was just starting to feel a bit weary when a member of staff noticed me and without being asked went and fetched a special cushion from my room so that I could sit down and rest. From my brief visit, I got the impression that all the residents benefitted from very kind and flexible care. The accommodation was pleasant, appropriately equipped and properly maintained."

Maeve B
carehome.co.uk rating: 4.33 out of 5

"Cannot speak highly enough about this care home. We visited many homes while my father was in hospital and this was way beyond any other, so he moved in straight from hospital. He was in an incredibly poor state, but after several weeks of the most fantastic care, we could not believe how well he became, both physically and mentally. The staff truly went above and beyond to provide the very best care he could ever wish for. From being in hospital on end-of-life care, he is now enjoying life at Winchester House as independently as he is able. My sister had also been a resident for a few years with multiple sclerosis and again the care and love was fantastic, she sadly passed away there, but was surrounded by love from every staff member. I cannot fault any member of staff, every single one has a smile on their face for residents and visitors."

Lesley S
carehome.co.uk rating: 5.00 out of 5

"On arrival I was made to feel extremely welcome and cared for by all members of staff. My family felt the same level of welcome too. My room is comfortable and I can call on staff for assistance any time, which is very reassuring. We are all made to feel that this is our home. there are many activities to join in with and I've made friends."

Joan K
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident at Winchester House for 9 months now and I can honestly say the care she has received from the very first day has been excellent. Mum was moved here from hospital on Christmas Eve last year. I am her only child and had been her carer 7 days a week for the past 18 years, so the whole situation of not looking after her anymore was very upsetting, but the staff have been very loving and supportive to Mum and myself. Mum has advanced mixed dementia and is bedbound and her care needs are being met above and beyond. Everyone is so friendly and kind, from the time you step through the front door and nothing is too much trouble. I would highly recommend anyone who is looking for a care home to come and see Winchester House."

Sue F
carehome.co.uk rating: 4.58 out of 5

"I would like to say that Winchester House is a lovely care home, the lady in Reception is very welcoming and always smiling, The activities staff, do a fantastic job as well as all the care staff and nurses."

M L
carehome.co.uk rating: 5.00 out of 5

"I have found Winchester House to have excellent services. My mum is very happy and the care they give her is brilliant. The staff are very welcoming and always happy, nothing is too much trouble."

Linda N
carehome.co.uk rating: 5.00 out of 5

"I have been so impressed by the facilities and care provided for my dad and noticed an improvement in his general well-being almost immediately. The residents are cared for as individuals and made to feel that this really is their home. It is obvious that staff genuinely care for the people here and as family members, we have felt that extends to us too."

F B
carehome.co.uk rating: 5.00 out of 5

"The staff, carers, cleaners and reception are brilliant. The staff member on reception, and many other staff whom are in the home are fabulous. I would not hesitate in recommending."

Nigel S
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has lived at Barchester Winchester House Care Centre for three years. In that time the staff have looked after her to the highest standard. In July 2022, we were told that my mother-in-law only had a few weeks to live. However, the fantastic care she receives at Winchester House has resulted in her still being with us today, six months on. If you are thinking of sending your loved ones to live in a Barchester Care Home, I would highly recommend you do. The care they will receive will ensure your loved ones end their days in a safe and caring home. It feels more like a hotel than a care home."

Carole S
carehome.co.uk rating: 4.58 out of 5

"The care my mother has received in the past four years has been excellent. There has been true love, care and support shown to my mother and the family, especially in the last month as my mother received end-of-life care. The staff nurses were professional and developed appropriate care plans and discussed treatment options with the family GP surgery and mental health team. Carers went above and beyond in the delivery of care. The whole team including the housekeeping, laundry staff and front of house made you feel like you were part of one big family."

Mary K
carehome.co.uk rating: 4.83 out of 5

"My mum has been a resident of Cathedral Square, for a little while. From the onset of my mum coming here, the nurses and staff members welcomed my mum and her family with such kindness. Nothing was ever any trouble, they went beyond above. The staff on this ward are amazing! They really are. My mum's final days during her passing away was unbelievable with their kindness and warmth."

Debra K
carehome.co.uk rating: 5.00 out of 5

"My dad went into Winchester House three years ago. He has advanced vascular dementia and is in a specialist unit - Riverview. He has never failed to be treated with kindness, dignity and respect. Staff are super friendly, thoughtful and genuinely care. Now that we are through the worst of Covid, the home has invited families in to special event days such as a lovely afternoon to celebrate the Platinum Jubilee last year. You are welcomed as visitors at any time. It is clear there has been a lot of investment in the home, particularly in social areas which are decorated beautifully including a coffee bar. Some rooms need a bit of a lick of paint but to be honest, this is not an issue for us and I am sure will be done in time. What is important is the people - from the wonderful welcome at the front desk to the absolutely fantastic carers, support staff and nurses who look after my dad. Everyone is friendly and kind. As one said to me recently - we are your dad's family too."

C H
carehome.co.uk rating: 4.83 out of 5

"My 97-year-old mother has been a resident at Winchester House Care Centre for 15 months. She has been lovingly cared for since day one. Having recently been hospitalised for ten days, the outstanding care and attention given to her on her return to Winchester House have ensured her health and well-being are back to 'normal'. The staff have gone above and beyond. I cannot thank or praise them enough."

Christine W
carehome.co.uk rating: 5.00 out of 5

"My mother was well looked after and treated with respect by all staff in Cathedral Ward. All a credit to the care home. Many thanks."

S K
carehome.co.uk rating: 5.00 out of 5

"We have found this home to be very good. The services provided are excellent and the staff are lovely and very caring. They provide good activities for the residents and we are encouraged to treat it as Mum's home, sometimes we forget and they say "This is her home". I would highly recommend this home."

Lesley M
carehome.co.uk rating: 4.92 out of 5

"My mother is bedridden due to arthritis, on a pureed diet although she eats virtually nothing and suffers from dementia. The staff who are friendly and helpful, look after her well. The care is documented and they are aware of the need for hydration. Someone deals with her facial hair and paints her fingernails which is appreciated. She is kept as comfortable as possible and is well monitored. Her room is well proportioned with views over the garden. The overall impression is of a superior hotel. Unfortunately, my mother is unable to appreciate the excellent menu and various activities but I am glad she stays there."

R C
carehome.co.uk rating: 3.75 out of 5

"My brother and I searched a lot of care homes and this is by far the best. The staff are wonderful, knowledgeable and friendly. The residents are very happy in Marconi and welcome new residents and family and friends."

Sharon A
carehome.co.uk rating: 4.83 out of 5

"My father went directly into the home from the hospital after a series of falls caused by his Lewy Body dementia. Sadly he died after only one month in Winchester House Care Home. However, the home made an excellent impression even in such a short time. Dad's comfort and dignity were paramount. All of the staff were kind, respectful, supportive and very caring. On behalf of the whole family, I would like to thank Winchester House for their hard work."

Lisa H
carehome.co.uk rating: 4.58 out of 5

"The family's experience has generally been very good. We are very happy that Mum is in a safe environment. The staff seem friendly and kind and always keen to help if asked. My only criticism is that the furniture and carpet in Mum's room are rather dated, albeit still serviceable."

Lindsay G
carehome.co.uk rating: 4.18 out of 5

"Amazing team at Winchester House Care Centre. My mother was well cared for in her last few weeks of life. Everyone who visited Mum had good words regarding the home and staff who made sure we were all looked after too and we can not thank them enough."

D S
carehome.co.uk rating: 4.17 out of 5

"My father entered respite care after years of trying to avoid care homes and was quite worried about how he may be looked after. These worries quickly disappeared due to the lovely and caring environment at Barchester Winchester House Care Centre. His initial assessment was detailed and was aimed at giving him the best care possible, this included finding out what he likes to eat and what he liked to be called. My father has always been extremely happy staying at the home, on every occasion and has only expressed how well he is looked after. The carers feel like family to him and the other residents like friends. I couldn't recommend Winchester House enough."

Alan T
carehome.co.uk rating: 4.92 out of 5

"To keep it brief - excellent facilities and staff. From the moment you walk in, everyone is so kind and friendly. Mum is cared for extremely well by all the staff. I have been coming here on and off for ten years and it just seems to get better year on year. Thank you to all the staff, you know who you are!"

P H
carehome.co.uk rating: 4.83 out of 5

"My dad was placed here last November after frequent falls and unable to stay at home anymore. The home is always clean and the decor is very tasteful. There is a menu available each day with fantastic choices to choose from with an option to choose something off the menu. I cannot speak highly enough of the care and support that has been given to my dad, all the staff are so friendly and happy! A must in my opinion. My dad is really happy and he has a good structured day with routine, there is also a timetable of events throughout the week that range from boat trips, crafts, games, singing and entertainment. There is always something to do. Staff are always available to answer any questions and are very knowledgeable in their roles. I was quite worried when Dad first went into residential care but I can honestly say I never worry and feel 100% confident about his welfare, safety and that his day-to-day needs are met."

Christine S
carehome.co.uk rating: 5.00 out of 5

"I could not have wished for better care for my lovely mother. All the staff were just amazing and so caring not just to my mother, but to all the family and friends that visited her. I have many happy memories with mum during this very sad and difficult time thanks to the level of caring, support and genuine care, they really did care. I cannot thank them enough for their kindness and compassion."

Julie H
carehome.co.uk rating: 5.00 out of 5

"My brother and I arranged respite care for my dad as we were all going abroad for my daughter's wedding. Prior to his admission, my brother and I visited the home to look around. Everyone was so friendly and accommodating. Dad also went there for lunch to meet the staff and residents before his stay. On the day of his admission, everyone welcomed Dad and us. The staff could not have been more helpful, making Dad feel safe and comfortable. We were in regular contact with the staff while we were away. Dad was so well cared for and staff kept us fully informed on how he was. I cannot thank every staff member enough for the support they have given us, as a family, and how they looked after Dad. It gave us peace of mind while we were away. We would recommend Barchester Winchester House Care Centre to anyone looking for a home which will care for their loved ones."

Lisa P
carehome.co.uk rating: 4.58 out of 5

"My father was a resident for 2.5 years. The staff have all been consistently caring, helpful and supportive. The support from senior management has been fantastic. The reception staff warm, welcoming and supportive. All the staff on Marconi very caring and patient towards Dad. Dad's last month was on La Farge and all staff were caring, respectful and supportive to Dad."

Marie R
carehome.co.uk rating: 5.00 out of 5

"Had a lovely morning listening to wonderful songs from the past. All the staff interacted with the residents who were enjoying the music. Loved the staff dressing up and the flags provided. Great entertainment. Lovely facilities, nice cakes and drinks for visitors."

S H
carehome.co.uk rating: 5.00 out of 5

"Was lovely to see the genuine care and friendliness all members of staff gave to residents - stroking, holding hands and care contact. Lovely, clean, fresh, beautifully decorated areas and we came when their was 40s singing and entertainment where residents joined in and even danced."

Lynn J
carehome.co.uk rating: 5.00 out of 5

"I have been visiting daily for two years, the staff are always pleasant and helpful, they're always willing to help and answer any questions. The rooms are always kept clean and tidy and the gardens are kept beautifully too. The lady I visit is well cared for and seems happy to be there. Lovely food with lots of choices daily. Would highly recommend this care home."

Sarah H
carehome.co.uk rating: 5.00 out of 5

"The minute you walk into Barchester Winchester House Care Home, you feel like you are walking into a five-star hotel, you’re greeted by very happy, welcoming and helpful staff. The whole care home is decorated and furnished to a high standard. All of the corridors, community areas and furnishings are spotless. My mum has been a dementia resident at Winchester House for the last five months and the care and attention she receives from the carers and nursing staff is excellent, they are all so dedicated. It took Mum a while to settle in but the staff are all so understanding and patient they helped her greatly. She is now much happier. Her room is nicely furnished, warm and is kept tidy and cleaned daily. The food is of a high standard. I feel very happy leaving my mum knowing that she is safe and well looked after. Winchester House is a well-run, professional and happy environment. All staff, from management, nursing, carers, cleaners etc., are all very professional, happy, helpful and caring."

Laraine B
carehome.co.uk rating: 4.50 out of 5

"My husband was looked after so well, he was clean and fed well. I couldn't have picked a better home for him. The carers were really good to him."

Suzanne C
carehome.co.uk rating: 5.00 out of 5

"Could not ask for a better care home to look after my 90-year-old father. The care and attention are beyond all expectations. He thoroughly enjoyed his respite stay and I could relax knowing he was being looked after well."

M H
carehome.co.uk rating: 5.00 out of 5

"I want to thank the team at Winchester House for their support for my father. He has Parkinson's Disease and cancer, and we found that we needed urgent respite care for him during a sudden crisis. What stands out most of all is the whole team's responsive, prompt and efficient communication and their willingness to engage with my father and my family with enormous adaptability and flexibility. Plus, a genuine attitude of caring and kindness is evident from the moment one walks through the door. From a desperate and urgent situation, we are now confident that my father is receiving exactly the care that he needs at a very difficult time for him in his progressive illness. Again, a heartfelt thank you."

Mark C
carehome.co.uk rating: 4.42 out of 5

"My friend and neighbour went there for respite care a couple of months ago. She is blind and therefore needs help with everyday tasks. The care staff are very attentive and kind, friendly with the residents and visitors alike, my friend loves staying there. I am always greeted cordially when I visit and get informed of my friend's well-being nearly straight away. The residents are well looked after, the facilities are modern, comfortable and clean. The surroundings are beautiful and well cared for."

Olga G
carehome.co.uk rating: 4.17 out of 5

"An emergency arose which required my immediate admission to hospital. The manager of the care home agreed to collect my wife for when I am the cover and did so the next morning. My wife is 88 years old, blind and of limited movement. Ten weeks in the home and she is comfortable, happy, well fed and secure. She dines and chats to other residents, listens to music (and sings along) and is better cared for than when she is at home with me."

Peter J
carehome.co.uk rating: 4.90 out of 5

"My mother is over 98 years old. I think she suffers from a lack of interaction. I am the only family member and visit as often as I can (three/four times a week). My mother is bed-bound and therefore takes no part in any of the activities. Her eyesight and hearing are fading. Her only remaining enjoyment is her television which I admit she has quite loud. Carers frequently turn the volume down. When I have visited, I have seen the food left on her table but Mum is still reclined in her bed and unable to reach or cut the food. Meals have been left whilst she is asleep so that when she wakes up it is cold and inedible."

Elaine L
carehome.co.uk rating: 3.25 out of 5

"My wife has resided at Barchester Winchester House Care Centre for seventeen years, she is now 64. During her stay, her dignity has always been maintained. Any medical issue has swiftly been identified, resolved and concluded with minimal stress and disruption to my wife. My wife is always kept clean with frequent showers and/or washing and kept odour-free with regular pad changes and bed linen. The food and drink provided are of a very high standard with lots of choice. My wife is a private person but the activities team encourages her to take part in certain activities. She has monthly visits to a local church for prayer cake and coffee. Also, have musicians and plays visiting the home for residents' entertainment. My daughter and I are very pleased with the aforementioned high standard being maintained all these years which has certainly enhanced my wife's quality of life, enjoyment and general well-being. We would certainly recommend this home to anyone if you intend to place your loved one into care."

Graham B
carehome.co.uk rating: 4.58 out of 5

"My 91-year-old mother has a four-week stay at Winchester House after a hip replacement. All of the staff were amazing in their care and attention to her. Nothing was too much trouble for them. I have nothing but praise and admiration for them. The food was excellent. A varied activity plan was brilliant."

Beverley C
carehome.co.uk rating: 5.00 out of 5

"We arrived at Barchester Winchester House Care Centre with some trepidation as we had pre-conceived ideas of care homes. This was quickly dispelled by the staff at reception who were friendly and helpful. A great front end to a business. This care and attention to detail were noted throughout the induction process. Help was given at every turn and no question was too much to be answered fully. With a month gone by the initial enthusiasm to be a person-centred organisation has not diminished. The staff are kind, caring and understanding. As a husband, I have to thank the staff for their reassurance and help in this difficult time. Thank you."

Dennis H
carehome.co.uk rating: 4.17 out of 5

"Our dearest mum was transferred to Winchester House from the hospital for end-of-life palliative care. As a family, we cannot begin to express how amazing the whole experience was considering the sad circumstances. The staff were all wonderful and treated our mother with such care and kindness. Their skills and understanding of her particular dementia were exemplary and this helped us come to terms with the rapid deterioration of her condition. Everyone in the home was friendly, reassuring and supportive- always with a welcoming smile. The home and its setting are beautiful, with a feeling of calm and comfort. We would highly recommend this wonderful care home."

L W
carehome.co.uk rating: 4.17 out of 5