Reviews for Windmill Manor Care Home

"I was admitted for 10 days respite care for an infected arm caused by a fall. I received nursing care for my arm and rest. The kindness of all staff was exceptional. I have no problems with the home nor the staff."

J B
carehome.co.uk rating: 4.75 out of 5

"We initially chose Barchester Windmill Manor Care Home very carefully and have no regrets or doubts about our selection. Everything has been smooth and straightforward as Mum has arrived, the admin, settling Mum in and tweaking her room and care plan. The team have kept us informed and is happy to discuss any aspect of Mum's tenure. We feel as supported as Mum clearly is. Many, many thanks."

Jo H
carehome.co.uk rating: 4.83 out of 5

"30-minute visit. Not ideal but under the circumstances, OK."

J M
carehome.co.uk rating: 4.75 out of 5

"I would like to say from the moment I first walked in here, I was impressed at how friendly everyone was and how clean it was. Nothing is too much trouble, the rooms are excellent. Everyone is so kind to the residents, even when things get stressful. The food is very good, the coffee room is free for all of us with beautiful cakes and a lovely sitting area."

Barry T
carehome.co.uk rating: 5.00 out of 5

"I have found all the staff very helpful and kind. I would like to see my husband taken for a walk outside and maybe physio therapy-exercise class. My only concern is the boredom with the lack of activities, otherwise, he is very well cared for and attended to."

Marlena D
carehome.co.uk rating: 3.75 out of 5

"My mother has lived at Windmill manor for over 5 years. During that time she has been respected, loved, compassion with all her needs met with great care and consideration for her individuality. All the carers give so much of themselves. I can relax knowing that mum is receiving the best of care."

G M
carehome.co.uk rating: 4.75 out of 5

"My father went into Windmill Manor Home for a few week's respite stay. The manager and nursing staff couldn't have been more helpful and professional. All the care staff were very friendly and dealt with my father extremely well (He can be very difficult at times). this is the first time that he has been in respite care and we were very nervous about leaving him especially as he wasn't happy about it. But we needn't have worried. He settled in straight away. The manager is a great asset to the home, she rang me daily and then weekly to let me know that he was fine and loving life at Windmill Manor."

D J
carehome.co.uk rating: 5.00 out of 5

"My father went into Windmill Manor Home for a four-week respite stay. The manager and nursing staff couldn't have been more helpful and professional. All the care staff were very friendly and dealt with my father extremely well (he can be very awkward at times). This is the first time that he has been in respite care, and we were very nervous about leaving him, especially as he wasn't very happy about it. But we needn't have worried. He settled in straight away. His room was nice and spacious, and they had a welcome gift for him on arrival, which couldn't have been better as he loves chocolate, and this distracted him and settled him down. He loved the food and was definitely well fed. Surprisingly to us, he joined in all the activities which they provided. The manager is a great asset to the home. She rang me daily at first and then weekly to let me know that he was fine and loving life at Windmill Manor. I cannot recommend this home highly enough."

Roy J
carehome.co.uk rating: 5.00 out of 5

"Came to review Windmill Manor and see the new manager. Great day, loved the cheese and wine event and definitely highly recommend this home. Has a friendly atmosphere where everyone is treated with respect and dignity."

R H
carehome.co.uk rating: 4.17 out of 5

"Impossible to fault Barchester Windmill Manor Care Home. My wife has been a resident for 7 or 8 years and during that time her care has been excellent. She requires assistance for bathing, dressing, eating and drinking; she needs full hoist for transfers from bed to wheelchair etc. All this is done with great care and kindness. Her carers are kind and patient, and she is treated with love and respect."

N S
carehome.co.uk rating: 4.08 out of 5

"My father first came to Barchester Windmill Manor Care Home in April 2022 after a stay at the hospital. The care he has received is extremely good and we have been able to rest easy knowing he is in a safe, comfortable environment. Communication is good and they have also supported my mother in this difficult transition to him requiring residential care. The food is of a good standard and the dining room is a really sociable space. I had the fun of watching a game of carpet bowls last week when I was visiting: the residents were all encouraged to take part and clearly enjoyed it. A recent highlight was the range of celebrations organised for the Jubilee Weekend which were above and beyond our expectations. There was something every day with a wonderful sense of community as families were encouraged to join the fun."

A C
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident at Barchester Windmill Manor Care Home since 2017. After an initial period of adjustment, she has settled in very well and is happy living at Barchester Windmill Manor Care Home as her home. She is looked after and cared for very well and the staff are patient and kind, particularly one member of staff, who treats my mother more as a relative than a resident in ensuring her comfort and well being!"

N B
carehome.co.uk rating: 4.33 out of 5

"My wife has gone through hell and back since she had her stroke. The NHS was appalling 3 months of hell then another 3 months of hell in her first nursing home. Then she moved to the Windmill the best time of her life. It is the first time she has felt happy and safe. The staff are all you could wish for. They go out of their way nothing is too much for them. They pull out all the stops no matter what the cost."

J O
carehome.co.uk rating: 4.58 out of 5

"The manager and her lovely team have been a joy to work with... helpful, caring, resourceful and have looked after Dad extremely well. The home is in fantastic condition after its recent refurb. Nothing but praise!"

Cosmo W
carehome.co.uk rating: 4.33 out of 5

"My mum moved into Windmill Manor at the start of Covid. The staff have worked very hard in difficult circumstances. They have got to know and understand how to care for mum. She is happy and content, always well turned out and has put on some weight after being unwell before arriving here. Thank you everyone at Windmill Manor."

K I
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident at Windmill Manor since April 2021. Despite the Covid restrictions, I have been able to visit my mum in her bedroom to get a sense of both her well-being and the care provided. I have met very nice, friendly and professional staff who keep me updated on my mother’s health. I am hoping the residents will be able to spend more time in the garden as the time spent indoors has been too long."

Manuela R
carehome.co.uk rating: 3.75 out of 5

"My friend appears to be very happy and well looked after. Regular calls from nurses and carers keep me informed when necessary. The visiting suit has been a fantastic facility and I am looking forward to warmer weather and window visits. Staff are always friendly, concerned and helpful."

Jacqueline H
carehome.co.uk rating: 4.00 out of 5

"I am very pleased with how the care home and workers are very nice and polite, helpful as well."

Victoria G
carehome.co.uk rating: 4.33 out of 5

"The Windmill Care Home have looked after my husband for four months and I cannot thank them enough for the loving care and attention they have given him me, in particular, to have eased my mind knowing that this first-class care her has helped me worry less. They are a truly great team, no I in this team from the very top to bottom, this team are amazing. I cannot find the words to thank them enough for all they have done for us both. From the bottom of my heart, they are all angels and god bless them all to keep healthy and well, and to look after the residents who are lucky enough to be in their loving care."

M L
carehome.co.uk rating: 5.00 out of 5

"My mother was very poorly when she first arrived at Barchester Windmill Manor Care Home and thanks to the wonderful care she has received she is a different person, happy and much stronger. The staff are amazing, so friendly and helpful and nothing seems too much trouble even when it is clear they are very busy. I have learned more about my mum's condition and how I can support her when I visit. Thank you Barchester Windmill Manor Care Home."

L G
carehome.co.uk rating: 4.67 out of 5

"Windmill Manor is clean, tidy and modern. The staff are very welcoming and communication is excellent. The staff look after my mum very well, she always looks clean and well cared for, including attention to keeping her hair tidy and trimmed. We feel that we are very lucky to be able to visit each week and they are coping very well with the Covid situation."

L S
carehome.co.uk rating: 4.30 out of 5

"Visited my father in the Covid 19 indoor space. I felt safe and knew that my father was safe due to the protocols in place. I felt sad that I could not give my father a hug but we touched fingers against the Perspex."

Julie H
carehome.co.uk rating: 4.00 out of 5

"Dad has been at Windmill now for around a year. He is very settled and happy. Everything is good, and he is looked after brilliantly. Lovely atmosphere, good food (especially the puddings!), lovely staff who are always only too pleased to help and keep you informed. Fantastic!"

B C
carehome.co.uk rating: 4.55 out of 5

"My mother-in-law has been in this care home since May 2019. Everybody is so wonderful here. We are so glad, particularly since the beginning of the year, that she has been so very well looked after. I cannot fault the home in any way. This care home is simply AMAZING. And so is everyone who works here."

H H
carehome.co.uk rating: 5.00 out of 5

"Arriving at Barchester Windmill Manor Care Home, after looking at a number of care homes in the area for my mother, I was greeted with warmth and care from the manager who was so kind and understanding about the situation we found ourselves in and I felt immediately easier about the unknown future. Windmill Manor is calm, clean, well-maintained and every staff member smiles at me when I visit. The decor is soft and tasteful and the dining room is always laid up nicely with menus and napkins. All the staff wear clearly displayed name badges and their uniforms are always neat and tidy. The biggest plus about Windmill Manor is the care and kindness my mother receives. From a welcoming receptionist, care staff and nurses, housekeeping, chefs, maintenance staff - everyone is kind. As a relative visiting, they all make me feel like I am a part of the community. They have made such a difference to my life as I know my mother is safe, clean, fed and looked after. I am happy I found Windmill."

S L
carehome.co.uk rating: 5.00 out of 5

"I am thoroughly impressed with the level of care and attention offered at Barchester Windmill Manor Care Home. The staff members exhibit remarkable compassion, professionalism and a steadfast dedication to the well-being of all residents. As a friend of one of the residents, I have personally observed the significant improvements since the new manager assumed their role. I like the new manager, she has introduced a revitalizing and positive atmosphere, showcasing outstanding leadership and a sincere commitment to enhancing the quality of care. Furthermore, the food is delicious and healthy that the residents genuinely appreciate. I wholeheartedly recommend this care home to anyone in search of a supportive and caring home."

Joseph M
carehome.co.uk rating: 4.33 out of 5

"Barchester Windmill Manor Care Home has been a wonderful place for my loved one. The staff are kind, attentive and treat residents with dignity and respect. The facilities are clean and comfortable and the atmosphere is warm and welcoming. Knowing my grandparent is in such good hands gives me great peace of mind."

K P
carehome.co.uk rating: 4.92 out of 5

"My biggest gripe is the billing. Every month there is an issue with our bill. Don't know if the bill is not double-checked before it's sent out. All of my questions are resolved but I should not have to be checking it. It would be nice to see more sauces on the table for chips, fish etc. without having to ask"

A M
carehome.co.uk rating: 4.00 out of 5

"The activities that are organised in this home are amazing, from the farm, to music, to taking my dad to a car museum, I really couldn't ask for more! The food here is amazing, it's hot, delicious and I'm often jealous of their choices. The new manager is always friendly and supportive, as are the receptionists. Only downside, for me, is Dad misses out on activities in the evening as he is put to bed at 4, maybe on days were there are activities he could stay up!"

Melissa W
carehome.co.uk rating: 4.67 out of 5

"Visiting a friend weekly, always find staff welcoming and friendly, offering a cup of tea when residents have tea and cake. A very human and sensitive approach to residents regardless of the response by residents with memory issues. A homely atmosphere and encouraging to witness the relationship of respect by carers for residents on each and every visit. Very clean and cared for environment."

Maryann F
carehome.co.uk rating: 4.50 out of 5

"Is good very friendly carers, good humour. Care is good, high level of detail toward food preferences of the relative. Very compassionate and willing to help with any problems and very patient with my deaf Grandma. Facilities are also very well kept and clean and there's a nice cafe area to chill in too with fresh cakes."

Lucy G
carehome.co.uk rating: 5.00 out of 5

"I went to visit a friend. The home was very tidy and clean. The cafe area was bright and welcoming with fresh cake and coffee. I was treated like part of the community and welcomed by all the bright smiley faces. I had a wonderful day catching up with my friend, watched the home's fireworks display and she told me about all the things she gets up to. Such a wonderful home and loving community."

D V
carehome.co.uk rating: 5.00 out of 5

"My friend was only her for a short time but my friend and I were made to feel so welcome. Thank you for making her feel so at home."

C M
carehome.co.uk rating: 5.00 out of 5

"The first time I visited this care home I knew it was the place for my mum. The set-up and the staff make it homely, calming, clean, friendly, efficient and everyone works effortlessly together. The staff automatically interact with the residents and there is no chaos or disturbances. The bedrooms are spacious and bright. Due to my mum's advanced stage of dementia, she needed more specialised nursing care and this home certainly provides it and my family and I are happy that she is thriving in this safe and caring environment. For me, this means that, finally, I have been able to focus on my own health and well-being and the staff have all been super kind and supportive to both myself and my mum during this time. Thank you to all the wonderful, cheerful and smiling staff that greet me whenever I visit and are always so positive and helpful."

Janet M
carehome.co.uk rating: 5.00 out of 5

"My husband had three unexpected seizures in one day. All the staff were outstanding in their care, actions and attention. They were able to take bloods under extremely difficult circumstances. 10/10 on all fronts."

Mary W
carehome.co.uk rating: 5.00 out of 5

"My mum has been well cared for at Barchester Windmill Manor Care Home. Treated with respect and kindness. The staff at Windmill are the most caring and kind. 10/10."

Vanessa H
carehome.co.uk rating: 5.00 out of 5

"My wife came to stay at Windmill Manor following a deterioration in her physical health and Alzheimer's. Her needs were complex, requiring help with eating, drinking and all aspects of personal care. The care staff were wonderful, treating her with kindness, compassion and dignity, respecting her as an individual. They took time to engage with my wife and our family to find out about her personality and interests, developing a genuine rapport with her. The nursing staff were responsive to any questions or concerns we had. Her room was bright, spacious and well-equipped. We were able to bring in familiar photos from home to personalise them. The food is very good and was adapted to my wife’s eating requirements and tastes, she loved poached eggs! There is a high standard of cleanliness throughout the nursing home; most importantly, my wife’s personal care was always a high priority for the staff. Thank you to everyone involved in my wife’s care during her time at Windmill Manor."

Robert T
carehome.co.uk rating: 5.00 out of 5

"My friend is in this nursing home and they have been very good with her. I've noticed that all the staff have been very helpful and look after the clients really well, they talk, help, dress and go above and beyond very happy with everything they do."

L A
carehome.co.uk rating: 5.00 out of 5

"The staff at Barchester Windmill Manor Care Home are some of the kindest people I've ever met. Not only do they support my dad with all he needs (which is an awful lot now), they also support me which is so appreciated! All the staff here work incredibly hard and give so much love and kindness to the residents. I'm so grateful to all the staff here. They are angels. Nothing is too much trouble. We couldn't ask for anything more from a care home. These people go above and beyond! Thank you all so much."

Clare M
carehome.co.uk rating: 4.92 out of 5

"Mum is treated kindly with dignity. She is involved with most of the activities and the activities lady is fantastic very friendly and helpful to all the residents. She has an excellent sense of humour and is always very happy and helpful. My brother has become a resident in the past 3 months and has settled in very well and is given help and encouraged to join in with all activities. The lounge and dining room are bright and cheerful. The bedrooms are ensuite and mum has a garden."

P C
carehome.co.uk rating: 4.67 out of 5

"Very welcoming, very efficient. Staff are all very helpful and cheerful. Relate well to residents. Every appears happy and looked after well."

P S
carehome.co.uk rating: 4.33 out of 5

"The overall experience is very good and am very happy with all of the staff and all the care that they give."

Patricia C
carehome.co.uk rating: 4.83 out of 5

"What a fantastic care home. The staff were very welcoming and exceptionally helpful. The place was spotless and light. Although my visit was short I left with the impression that it was a very happy well-run home."

Greg L
carehome.co.uk rating: 4.17 out of 5

"It was my choice, I'm pleased with it."

Avril B
carehome.co.uk rating: 5.00 out of 5

"After a life saving experience in hospital, well enough to join Barchester Windmill Manor Care Home. On arrival excellent welcoming. Met me, taken to my room, beautifully equipped bedroom with ensuite, spotless. The staff so kind, turn their hand to everything that is required of them. Diet requirements with a varied choice, home-cooked delicious food. My rest and recuperation two weeks allowed me to be discharged from hospital."

Joan M
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident at Windmill Manor for over four years now. Her dementia has worsened and her care needs increased, and the staff at the home have supported her the whole way. Sometimes there are maybe fewer staff than ideal particularly at the weekends, but generally she is cared for very well, and is mostly very content. The doctor visits regularly, and there are often performances by local musicians and performers. We can visit when we want to and she loves a trip down to the reception area, where there is always tea and coffee available. Mum thinks the world of her lead carer. All in all, I think Windmill Manor is very good, and since my mum's been there we haven't had to worry about her - she's safe, warm, fed, and above all cared for."

Tim L
carehome.co.uk rating: 4.50 out of 5

"From our initial contact, looking for respite care for my aunt, we have had excellent help and care. For family reasons, we have moved my aunt from Windmill Manor after 3 months. We have chosen another Barcester home for her, nearer to her relatives. Our choice was helped by her experience at Windmill Manor."

David L
carehome.co.uk rating: 4.83 out of 5

"How nice it is to go in and be greeted by happy friendly staff. Love the family area and it is nice and clean, my mother is much happier here than the previous nursing home. I would definitely recommend it to anyone who wants a relation to be in a great place."

Ian
carehome.co.uk rating: 4.00 out of 5

"My friend was admitted as an end of life approach resident. I promised her I would not let her enter a care home - that I would nurse her at home (which I did for 2 years) but her condition worsened to such an extent that I had no other option. Among other things, my friend has vascular dementia so was not wholly aware of her circumstances. I could not have chosen a more caring home for her."

Patricia M
carehome.co.uk rating: 4.08 out of 5

"The home specialises in dementia care. The atmosphere is lovely and staff are supportive and friendly. Nursing care is of a good standard and other care offered is good and professional. Relatives are well supported, both by staff and other relatives and included in many activities. Food is very good. My husband has now put on too much weight! On admission, he was very thin!"

Alison M
carehome.co.uk rating: 4.17 out of 5