Reviews for Wood Grange Care Home

"My mum stayed at Barchester Wood Grange Care Home for nine nights of respite care. It was the first time she had been away from her own home for care of this sort. All the staff were amazing with her, very patient and attentive and encouraged her to join in with the daily activities, such as painting and drawing. She loved to people-watch, chat to visitors and interact with fellow residents. Family and friends who visited said what a good place it was for her and how the staff were very helpful and informative."

A W
carehome.co.uk rating: 4.25 out of 5

"My mum stayed at Barchester Wood Grange Care Home for nine nights of respite care. It was the first time she had been away from her own home for care of this sort. All the staff were amazing with her, very patient and attentive and encouraged her to join in with the daily activities, such as painting and drawing. She loved to people-watch, chat to visitors and interact with fellow residents. Family and friends who visited said what a good place it was for her and how the staff were very helpful and informative."

A W
carehome.co.uk rating: 4.25 out of 5

"Mum was bedbound, had severe dementia and on end-of-life care. On first contact with Barchester Wood Grange Care Home, they appreciated the urgency of her situation and within three days, Mum had an assessment in her own home, transport arranged and moved in. From the first evening until her last breath, Mum was cared for in a very loving and caring atmosphere. The home itself is tastefully decorated to give a friendly, homely feel. Every aspect of Mum's care needs was more than met and our family was impressed how quickly Mum settled into her new home. Mum's world could have shrunk to just her room but much effort was made to help her participate in activities, including group quiz and visit the lounge and garden when possible. Sometimes, activities were taken to her and she often had her nails and hair done. The staff were amazing, thoughtful and kind not only to Mum but to any family and friends visiting, always making sure there were seats to sit on and a cuppa to be had. We can't thank them enough."

Judie B
carehome.co.uk rating: 4.83 out of 5

"Mum was bedbound, had severe dementia and on end-of-life care. On first contact with Barchester Wood Grange Care Home, they appreciated the urgency of her situation and within three days, Mum had an assessment in her own home, transport arranged and moved in. From the first evening until her last breath, Mum was cared for in a very loving and caring atmosphere. The home itself is tastefully decorated to give a friendly, homely feel. Every aspect of Mum's care needs was more than met and our family was impressed how quickly Mum settled into her new home. Mum's world could have shrunk to just her room but much effort was made to help her participate in activities, including group quiz and visit the lounge and garden when possible. Sometimes, activities were taken to her and she often had her nails and hair done. The staff were amazing, thoughtful and kind not only to Mum but to any family and friends visiting, always making sure there were seats to sit on and a cuppa to be had. We can't thank them enough."

Judie B
carehome.co.uk rating: 4.83 out of 5

"I have found Wood Grange to be a very healing environment with a great deal of kindness from staff. I came for a weeks respite care over Christmas and I felt very tired and exhausted when I arrived. I am leaving to return home feeling refreshed, healed and with hope. I have never been in such a lovely place surrounded by such kindness."

O P
carehome.co.uk rating: 4.92 out of 5

"I cannot praise Wood Grange and the staff enough. My mother loves living there and she has made so many friends - she was so lonely living on her own at home. All the staff are so kind and she is so settled and content."

Clare S
carehome.co.uk rating: 5.00 out of 5

"My wife and I visited my father and mother using the newly installed pod. This is significantly better than trying to have a conversation through an open window whilst sitting outside. The nurse in attendance was outstanding, we thank her very much."

Mark H
carehome.co.uk rating: 3.67 out of 5

"The atmosphere at Wood Grange is wonderful. I could not ask for a better placement for my mother. The staff are always welcoming, kind and efficient, showing real concern for the residents. Always spotlessly clean and tidy. Well done to all the staff!"

J G
carehome.co.uk rating: 4.92 out of 5

"The new online booking system for visits seems to be working well. My visit today was in the newly installed outdoor 'pod'. It was warm and cosy, a great improvement on having to sit outside in the cold, trying to communicate with Mum through a window. The perspex screen made it easier to see Mum and the sound system made communication easier."

S A
carehome.co.uk rating: 4.25 out of 5

"I have a long association with Wood Grange and have been a regular visitor for many months prior to Covid-19 restrictions I am full of admiration for all the staff and the excellent care they provide for the residents. Staff have made a supreme effort to provide stimulation for all residents with varied activities organised by staff themselves. Great efforts are made to stay in touch with relatives and keep them informed about their loved ones. We have been treated with great respect and care by all the staff and nothing is too much trouble for them. The whole team at Wood Grange are excellent and working incredibly hard in difficult times. I am so pleased to know my friend is in a safe and comfortable place."

Margaret S
carehome.co.uk rating: 4.92 out of 5

"I would recommend Wood Grange for the care, kindness and patience they show all they care for. The rooms are homely and feel like home, it’s on the ground floor and they have a garden. I feel confident that they look after my mum through this difficult time. Thank you, to all."

Sandra L
carehome.co.uk rating: 4.58 out of 5

"My mother-in-law has received excellent care since admission earlier this year. From the highly professional, dedicated and friendly staff. The improvement in her wellbeing is immeasurable! Nothing is too much trouble for the staff, especially during these very difficult times. A big thank you from all the family."

Keith M
carehome.co.uk rating: 5.00 out of 5

"A friendly holiday atmosphere. All the staff are knowledgeable and professional. All the staff are proactive and helpful. Attention to detail. A true team spirit prevails and nothing is too much trouble. Background music very calming. A regular routine and comforting. Nice to know such a place exists."

B A
carehome.co.uk rating: 4.67 out of 5

"My experience with Wood Grange is exceptional. My friend is a resident, and prior to Covid restrictions, I was a regular visitor. I cannot thank all the staff enough for all the care they have given to my dear friend. They have also been a great support to me when I have visited. The manager is very professional and approachable as leads a very impressive team of staff who are incredibly hard-working and caring."

M H
carehome.co.uk rating: 5.00 out of 5

"Outstanding! Very well supported by local GP services. 10/10 score is applicable to all staff members in all roles and domains. Thoroughly professional; engaging and competent staff. The level and delivery of nursing care is excellent - it is highly-skilled, caring and compassionate. Liaison with family and next of kin at all times. Immediate, thorough implementation of changes to care plans and drug charts. Thoroughly professional, excellent, and engaging manager - who is very approachable; empathetic, and very responsive. Food is nutritious, plentiful, well-presented and appetising. Visible, careful, assisted feeding and also fortified purée diet. Food and fluid, and other charts completed and reviewed. Concerns, where necessary, escalated to GP services without delay. Wood Grange is very well-led; effective, safe, and caring. CQC score should be OUTSTANDING. Distance does not matter. Be assured - with complete peace of mind - your loved-one will be cared for to the highest standard."

R A
carehome.co.uk rating: 5.00 out of 5

"The nurses and carers where so kind and caring when I was ill, thank you."

P R
carehome.co.uk rating: 4.00 out of 5

"Both of my parents spent their last two years at Wood Grange. Dad had vascular dementia and passed away in June 2019, Mum had Alzheimer's and passed away in April 2020. The care, attention and dignity given to both of my parents was outstanding. I was involved throughout and got to know most of the staff very well. The management were receptive and listened to suggestions. The building is not the most modern and the rooms are a little small. However, the property is well maintained and very clean. The only criticism I have of Wood Grange is that parking is often a problem and this is exacerbated when Wood Grange was used for external training."

Neil J
carehome.co.uk rating: 4.42 out of 5

"I have raised several queries with the staff but all have been rectified quickly to my sister's and my satisfaction. My sister does get frustrated at having to stay upstairs - in her mind, she is well enough to stay. I have explained she needs nursing care and she is happy to just go down for coffee and listen to the music in reception. If someone could just come from upstairs to take her to the toilet downstairs, it would be perfect."

C F
carehome.co.uk rating: 4.55 out of 5

"Since my husband passed away at Wood Grange I have found the staff very happy to see me and support me in many ways. I still visit the home regularly and will continue to do so for as long as I can."

P J
carehome.co.uk rating: 5.00 out of 5

"I love it very much and that I am very comfortable. I have no complaints at all."

M B
carehome.co.uk rating: 4.83 out of 5

"All aspects of care very good."

B S
carehome.co.uk rating: 4.92 out of 5

"My mum was very worried about staying in Wood Grange, but she settled in straight away and had a lovely stay. The staff were fantastic - having to work in chaos as the home is having a refit must be very challenging for them! Mum will definitely be having more 'holidays' at Wood Grange."

J F
carehome.co.uk rating: 4.92 out of 5

"The Care Home is a beautiful, caring place for our seniors. The staff are extraordinary, highly skilled, efficient and most importantly, compassionate. Regardless of their role, they show a genuine concern and care for the well being of the residents. We're particularly grateful to the manager, senior carer and nurse for the exceptional care for my mother."

Krzysztof C
carehome.co.uk rating: 4.92 out of 5

"The care and attention to my father's needs as he has settled in as a resident has been notable and exceptional. Every staff member takes time to enquire of and attend to his needs, and they all have contributed to making him feel increasingly at home here. As a visitor, I'm always greeted with a cheery hello and a smile; the family atmosphere is palpable and never wavers. We are both content that we have chosen the right place for my father, and a difficult transition has been eased."

Jennifer L
carehome.co.uk rating: 4.58 out of 5

"My dad has been here since December and for the last two years, we have struggled to find anywhere that Dad has felt comfortable and I think we have now found it. The staff have been great and looking at ways to help and understand my dad rather than write him off like other homes. Well done."

Melanie B
carehome.co.uk rating: 4.17 out of 5

"We are extremely pleased with the care our mother receives considering her illness. The staff put their heart and soul into everything they do."

S H
carehome.co.uk rating: 5.00 out of 5

"You're all wonderful."

P B
carehome.co.uk rating: 4.09 out of 5

"Mum has been at Wood Grange for a year now and during this time we have always been extremely happy with the level of care she has received. All staff are hard working, polite and professional and always have both hers and our best interests at heart."

Helen L
carehome.co.uk rating: 5.00 out of 5

"My wife was found to have Alzheimer's illness 10 years ago. I did my best to look after her for 2 or 3 years but unfortunately, I had to have help from Wood Grange. She gradually became worse and worse. She died after 7 1/2 years at the home in May 2018. I can only say how wonderful the staff and management were - so helpful."

Arthur David S
carehome.co.uk rating: 4.83 out of 5

"My dad has been living at Wood Grange for nearly 4 years and during that time he has always been treated with dignity and respect. The staff are patient, attentive and very welcoming every time I visit. They obviously adore my dad and love to do anything they can to make him smile. I'd like to especially thank my dad's carers who treat my dad with humour and compassion and for making the home and my and my mum's visits as pleasant an experience as is possible in the circumstances. A big thank you for all you do to make sure my dad is happy and comfortable and safe and my mum and I have peace of mind that he is in the best place possible. Words can't express our gratitude."

Debbie H
carehome.co.uk rating: 4.75 out of 5

"This was the fourth care home my husband had experienced in a year and it came as a surprise that there are establishments that really care."

Daphne L
carehome.co.uk rating: 4.50 out of 5

"My Husband has been a resident of Wood Grange Care Home for over 5 years. He has had the very best of care. (I have experience of other very poor care homes) I am able to relax, knowing I have nothing to worry about regarding his welfare. I feel extremely lucky to have found such a superior home for my Husband."

Joan T
carehome.co.uk rating: 5.00 out of 5

"The staff here are excellent - very caring, professional and hard working, especially on Willoughby nursing unit. The leadership of nurses is outstanding. - Rooms are too small and furniture too big, making manoeuvring difficult. - For value for money, I have marked good only because I feel that they are too few staff at certain times of the day. - Paperwork seems excessive and cumbersome and takes too much time. Should be simplified."

Ros M
carehome.co.uk rating: 4.75 out of 5

"Staff are all lovely and Mother seems very settled."

Sara E
carehome.co.uk rating: 4.42 out of 5

"My wife spent 18months in the dementia unit where she was well cared for. She eventually lost her mobility and became increasingly helpless. New residents had increasingly challenging behaviour and it was felt my wife might be vulnerable in their company. 6 months ago the decision was taken to move her into the nursing unit, where the atmosphere is much calmer and the staff have more time for care duties. I feel she is now receiving better and more suitable care."

Alan H
carehome.co.uk rating: 3.92 out of 5

"My mother has extremely good care at Wood Grange. Staff are caring and considerate. Staff and management have been available for me to discuss my mother's on going care. My mother has been encouraged to interact with others - activities, hairdressing etc. This is particularly important as she finds leaving her room difficult but enjoys herself once she has."

P W
carehome.co.uk rating: 4.08 out of 5

"We've attended many events at the care home, including a Halloween lunch, breakfasts and Christmas fayres. They always put on a great, well-organised event. Food was great, decorations amazing and company entertaining. Love these events, long may they continue."

Debbie H
carehome.co.uk rating: 5.00 out of 5

"As a family, we would like to thank all the staff at Wood Grange Care Home who supported our mum during and after her fall. We are aware it took close to two hours for the ambulance to arrive during which time the staff were attentive and caring for her and her condition. We would like to state we do not see the staff or the processes at Wood Grange could have prevented her fall but they made a huge positive difference after the fall. The staff have been very supportive and professional in their care for her and her complex needs. Leading up to and after her fall the staff continue to treat her with dignity, respect and care. My mum has had complex care needs for the past twelve years so we have some experience in other public private facilities. In regard to Wood Grange we are so very impressed with the attention to detail, the care, compassion and humility all the staff have shown her and us as a family at this emotional time."

J H
carehome.co.uk rating: 4.58 out of 5

"I would have preferred an earlier start to the day. The bedclothes could have been nicer sheets."

Charles G
carehome.co.uk rating: 3.92 out of 5

"Very good, would look forward to coming again."

Doris May S
carehome.co.uk rating: 5.00 out of 5

"Having had two successful respite periods at Wood Grange, the time has arrived for mum's need to be catered for on a permanent basis in a care home. Wood Grange was the obvious place as we were already satisfied with the location, service provided, professionalism of staff, the variety of activities for residents but most of all, the friendliness and care."

Deborah S
carehome.co.uk rating: 4.58 out of 5

"The dedication of each member of staff is exceptional and each one is to be praised for their care. I am very impressed with all the care and standards achieved. Well done."

A B
carehome.co.uk rating: 4.17 out of 5

"I have found my stay here very good, the carers are friendly and helpful. The food is very good and chilled water very nice. I love access to all areas. My room is too small for a wheelchair user."

M C
carehome.co.uk rating: 4.00 out of 5

"My mother was transferred to Wood Grange from another home where she wasn't settled. She is so calm and peaceful there, the difference is amazing. I can't fault the home, the staff are lovely. The food is lovely and the facilities are excellent."

Carol G
carehome.co.uk rating: 5.00 out of 5

"My mother has been in Wood Grange for more than 10 years and I have no complaints about her care or treatment. A very nice friendly place."

Christine M
carehome.co.uk rating: 4.08 out of 5

"My mum has been cared for in this home for a number of years. All the staff are committed to caring. They are also friendly to residents' relatives and show compassion."

A H
carehome.co.uk rating: 4.25 out of 5

"All staff have been very helpful and treat patients with the utmost respect. Both myself and all other visitors have met with kindness and help from day one."

Robin S
carehome.co.uk rating: 4.25 out of 5

"All that I required was provided. No issues at all."

M M
carehome.co.uk rating: 5.00 out of 5

"Woodgrange is a clean, well equipped, friendly and caring residential home and I am relieved to now have my friend see out the last of her days being well looked after. Thanks to all the staff and management. You are Angels."

Maggie H
carehome.co.uk rating: 5.00 out of 5

"My relative moved to Memory Lane recently from the residential unit. Staff in the unit and the staff who moved his belongings were very good, including those who put up his pictures etc to make the room more homely. It is early days yet but my father seems to be settling in gradually with the support of the staff in the unit."

H A
carehome.co.uk rating: 3.83 out of 5