Reviews for Ashfields Care Home

"I would like to highly rate all the staff at Ashfields. My Dad spent just under a year in their care. Everyone was excellent right up to the end. I always felt he was safe and well cared for. I always felt he was safe and well cared for. Staff were really good at informing me of anything and keeping me up to date. They were really good and respectful when Dad sadly passed away. I will mis s visiting the home. Thankyou so much Ashfields for all your help and support."

Carolyn F
carehome.co.uk rating: 5.00 out of 5

"My mother has stayed at Ashfields for two years now since her dementia became unmanageable at home, and my brother and I are happy with the care she receives there. My mother can be extremely difficult, but the staff are patient and caring. The meals are excellent, and I have several times been made welcome to stay for lunch with my mother and experienced first hand the delicious and well-presented meals. I very much appreciated the chef making special provision for a vegetarian Christmas dinner for me when I had dinner there with my mother on Christmas Day. My only concern is that the staffing levels may not always be sufficient, and the staff, who already work very hard, are very stretched."

Jan L
carehome.co.uk rating: 4.25 out of 5

"Excellent care! My mum has been here for two years, and I definitely recommend this care home. Great food and entertainment, lots of great staff and good communication."

Beverley L
carehome.co.uk rating: 4.58 out of 5

"The Rackheath team have been excellent during the Covid-19 crisis. Clear regular communication with family and a big effort to help our mum keep in touch with us whilst we are unable to visit. Given we live hundreds of miles away, Mum can feel isolated and gets few visits. During this difficult lockdown, the staff have really tried to engage and offer that extra human touch, even with staff numbers stretched. The activities team have introduced extra measures to help the residents; from favourite meals, extra magazines and helping share family photos we send in."

Roger A
carehome.co.uk rating: 4.58 out of 5

"My father has been a resident at Ashfields care home for 2-years now. He has settled into the home, and seems happy and content; he enjoys the food and his needs are taken care of. The care staff, on the whole, are caring, friendly, and co-operative, and responsive to any requests we make. There have been issues with a high turnover of management, and this has led to a lack of continuity, the present manager is trying hard to resolve these issues, and hopefully, he will continue in his post. We personally feel the staffing levels need to be higher, but we are told they are in accordance with Barchester`s staffing criteria. The home was recently refurbished, and although, it looks very attractive, we would question whether it was a priority over increased staffing. During the recent crisis, the staff have been heroic in their commitment to the residents, in giving us updates and being able to make contact by video calls."

Jane A
carehome.co.uk rating: 4.50 out of 5

"Dad moved to Ashfields in November as his dementia had increased to the point that living on his own was too risky. He is fiercely independent and had lived in the same house for 60 years, so I was anxious that settling into his new home would prove difficult. With the help of the care staff, activities team, admins and local GP, with his spacious room with en-suite as well as the large garden and various communal areas, he adapted incredibly quickly - the few setbacks were addressed in a planned way and soon Dad became part of the household. With spring came Coronavirus - Barchester as a management organisation and Ashfields as a care facility could not have responded better in desperate times. Staff have been fantastic and communication frequent and open. During lockdown we’ve managed to meet by Facetime, we celebrated Dad’s birthday and Father’s Day in person (socially distanced obviously!). The home regularly send photos and keep Dad busy and happy."

Di C
carehome.co.uk rating: 5.00 out of 5

"We are a very close family and the decision to get Mum extra help was very difficult, we didn't know how she would react but to our surprise, she has settled in really well. Due to Covid its been very difficult not being able to see Mum as often as we'd like but staff have gone above and beyond to help, we have a visit each week and FaceTime. Spending Mum's birthday apart was difficult but we stood behind the car park wall and sang which was lovely, my brothers then stayed for a visit and recorded her opening all her presents so we could all see later, we then did a group FaceTime in the afternoon which the staff brought her a cake and we all sang to her. The staff do all they can to keep Mum happy and busy, which she loves. Mum has really got on well with all carers as they genuinely seem to love everybody. As a family we know Mum is safe and well looked after at Ashfields, her room is lovely, everywhere is clean, food is delicious and she has wine when she wants! This home is lovely."

Amanda B
carehome.co.uk rating: 5.00 out of 5

"My mum was taken into Ashfields during lockdown after a difficult decision made by the family. Well, we made the right decision. Mum has settled in really well and is well looked after by the lovely care staff. They can not do enough to make her happy and well looked after. Mum's birthday last week is very special to all of us as we are a very close family but the care staff at Ashfields made her birthday very special with cake and wine (mum does like her wine). The food, the activities, mum's room is fantastic. Well done Ashfields, we made the right decision."

Brian C
carehome.co.uk rating: 4.58 out of 5

"A huge thank you to the managers for arranging for me to see mum for the first time in 8 months. She is looking very well and it was lovely to see her. In these challenging times, you and your staff have been her family and we thank you so much. For anyone having to make the difficult decision of finding a care home for a loved one, we would highly recommend Ashfields."

Sue P
carehome.co.uk rating: 5.00 out of 5

"It really reassuring to know that my father-in-law is being so well looked after. He’s really enjoying having people to talk to who are aware how challenging people with Dementia can be. He has made lots of new friends."

Sarah C
carehome.co.uk rating: 4.58 out of 5

"Mum has now been in the care home for a couple of months. She is well cared for. She is safe. I cannot comment on the rooms or internal as I have not been in, but I am certain everything is just as it should be. More than happy she is in the best place with excellent care staff."

Susan T
carehome.co.uk rating: 5.00 out of 5

"Ashfields took my mother in when she needed palliative care. She had lived in an alternative home for 12 months but her dementia had got worse and she broke her hip. After being discharged from hospital, my mother was only at Ashfields for 5 days before she passed away but the care given to her and to us was outstanding. Had she pulled through, I would have been very happy for her to remain at Ashfields amongst such caring staff. From the admin team, who dealt with the paperwork and admission seamlessly, through to the care workers who, even in just 5 days, showed real compassion. To know that she even had a care worker with her at the end, holding her hand was most reassuring for the family. Thank you for making mom's last few days comfortable and for looking after her so well. At least her last few days were in a wonderful place, thank goodness she was not still in hospital."

Linda D
carehome.co.uk rating: 4.58 out of 5

"The care and support both my mum and I have received during the last few months have been amazing. Knowing that she is well cared for makes me feel we can cope with all that the pandemic has thrown at us all, she is happy and content all the carers do a fantastic job."

K J
carehome.co.uk rating: 4.92 out of 5

"I see my grandad in the outdoor pod weekly and every time he is the happiest man and always has a new story to tell. He is definitely well looked after and a lot happier than when he lived on his own. The staff are always lovely. Overall an amazing care home."

N P
carehome.co.uk rating: 5.00 out of 5

"My parents moved to Ashfields for emergency respite. Covid has meant we have not been able to visit to fully appreciate the care home. We have visits in the visitor suite and the staff have been superb, caring and understanding. There has been regular contact by phone and we are welcome to ring them anytime. My mother has eating issues and the staff are constantly trying to find different food and ways to encourage her. From what we have been able to see in these difficult times I wouldn't hesitate to recommend Ashfields."

Beverley C
carehome.co.uk rating: 4.33 out of 5

"When I can, I visit my grandad in the pod. He can't speak highly enough of how friendly and caring the staff are. It is good that we have the opportunity to see him in this way, as miss not being able to see him as often as I can. Keep up the amazing work."

Daniel P
carehome.co.uk rating: 4.58 out of 5

"Helpful, friendly staff. Nothing seems too much trouble and seems very much like a large family. Even in tough Covid times, residents are being kept entertained. Always seem to show a lot of respect, understanding and care to treat people as individuals. Most of all, they have made my mum feel safe and more relaxed."

Teresa P
carehome.co.uk rating: 4.73 out of 5

"It was the first time I had seen my mother since the pandemic began, so understandably, I felt nervous about how she would be. I was met at the door with smiling kindness and efficiency while I took a test. And then taken to visit my mum, who recognised me, even though she can no longer speak! But with the kindness, I want to comment on most - even though other refurbishments and arrangements are good. Kindness is beyond price. The kind of kindness that meant my mother was wearing a blouse I had brought her for Christmas but never seen. The kind of kindness that makes my mum feel safe and me supported. Thank you so much."

W P
carehome.co.uk rating: 4.75 out of 5

"Everything about Barchester Ashfields is superb. The staff are all incredibly professional, highly motivated and happy in their work. This is reflected in the way the residents are cared for. Nothing is too much trouble. All of our mother's medical, social and care needs were delivered to the highest standards with excellent communication to our family. We are in no doubt that the care our mother received contributed greatly in enabling her to recover from her stroke, enabling her to go home. We are really glad we chose Ashfields for our mother and can't recommend it highly enough. Thanks to the whole team."

D N
carehome.co.uk rating: 5.00 out of 5

"As a family, we love this place! The staff are kind and understanding and take great care of my mam. The food is fantastic and my mam loves that she can have a glass of wine with her lunch. Also, whenever we need to talk to anyone, they are there for us. They're all amazing!"

Angela K
carehome.co.uk rating: 5.00 out of 5

"Well looked after. The outside grounds are very small for my daily walks."

D P
carehome.co.uk rating: 3.83 out of 5

"Mum has been happy here and is very well cared for. The staff are attentive, friendly and willing to do all they can with a cheery smile."

L D
carehome.co.uk rating: 5.00 out of 5

"My mum has settled so incredibly well thanks to the staff and environment of this lovely home. The cleanliness of the provision, care and dedication of staff, whether those directly involved in my mum's care or those in the office offering a kind, a listening ear when needed, are all exemplary. Activities are varied and stimulating, and mealtimes replicate the setting of a high-class hotel so that residents feel valued. I am always made to feel welcome when I visit. A great team, well done, and thank you!"

K C
carehome.co.uk rating: 5.00 out of 5

"Dad has always been very happy at Ashfields and loves the staff."

J H
carehome.co.uk rating: 4.83 out of 5

"I am very pleased with my sister's placement at Ashfields Care Home. The home is very clean and welcoming. Nice atmosphere. The staff are all very friendly and kind. The bedrooms, lounges and dining room are all beautifully furnished and everywhere is fresh. The meals on offer are well-cooked, varied and much appreciated. A good selection of activities and outings are on offer for those wishing to take part. Hairdressing and chiropody are on offer too. Pleasant gardens to enjoy. The home is small which enables staff to know all residents by name."

J H
carehome.co.uk rating: 4.42 out of 5

"My mother who was 103 at the time had to go to Barchester after being in hospital with an infection. The staff nursed her back to herself and she has had a wonderful time being able to be included in many of the daily activities the home provides. She has been looked after so well she has now reached her 104th birthday. The home is clean and the food provided in the dining room or in bed is of a very high standard. I would fully recommend Barchester to anyone."

Linda G
carehome.co.uk rating: 5.00 out of 5

"My elderly friend has been a resident at Ashfields for almost two years, since becoming unable to care for herself at home due to failing general health and mental capacity. During those two years, she has been cared for by the Ashfields staff with dignity, kindness and love. The care staff work together to provide a very clean, comfortable, loving and family-oriented home for their residents. There is a varied programme of weekly activities which is also emailed to relatives for information, and meal menus look tempting and nutritious. In addition, I appreciate greatly the fact that the care home administrator always finds time to help with any queries I may have relating to my friend and her personal affairs when I visit. I can only admire, praise and thank all the staff at Ashfields for their patience, care and dedication to my friend and all the residents in their care."

Julia D
carehome.co.uk rating: 4.92 out of 5

"My mum has been in a Barchester home for almost 2 years now. I am very pleased with the care she has received. Her medical needs have always been attended to and she is very happy there."

M S
carehome.co.uk rating: 4.00 out of 5

"I didn't want to put my father in a care home, but the time had come. Ashfields is a wonderful place for my father to be, the care staff go out of their way to see my dad happy, and nothing is too much trouble. Always clean and tidy, and as for the food which is all homemade, it's amazing and dad loves it, all staff are great couldn't be happier for my dad, he loves it there, A big thank you to everyone for making my dad so happy."

Cheryl S
carehome.co.uk rating: 4.83 out of 5

"Mum has been here for a couple of months. The staff are all lovely, friendly and hardworking and there is a lovely atmosphere. Mum is very well cared for here, The home is clean and well-kept. The food is varied and lovely. The activities are great with live music, trips out, and celebrations of Burns night, Chinese New Year. Mum is certainly looking better for being here. It is lovely to know that Mum is well cared for here which gives the family peace of mind. Thank you to all at Ashfields."

C R
carehome.co.uk rating: 4.92 out of 5

"We have always found Ashfields staff to be dedicated, caring and helpful towards both residents and their families. The care home is modern, clean and comfortable providing excellent facilities, activities and services in a safe and secure environment."

Harold B
carehome.co.uk rating: 4.83 out of 5

"My father was a resident for almost a year, initially thought it was a lovely home but after changing and stopping his medication this had a detrimental effect on his health. Dad was sent to the Hospital to have his medication reviewed and stabilised and was meant to return to Ashfields but the manager then terminated his contract without any prior meetings or notification to us, on the day he was admitted. They then boxed his belongings up to be collected like he didn't matter! Through no fault of his own, as he has Alzheimer's they couldn't get rid of him quick enough, but he didn't choose for them to mess about with his medication and then be disregarded. The carers and administrators are so lovely but the home is not led by a good manager! No wonder so many carers leave their jobs at Ashfields."

R N
carehome.co.uk rating: 3.08 out of 5

"After a poor experience in another care home (two weeks), we moved my husband to Barchester Ashfields Care Home. We were thrilled from day one by the facilities, staff and extremely high level of care. Now, three months since my husband became a resident, we have been delighted by the high standards in every part of his care. Staff go above and beyond expectations - the food/meals in beautifully presented restaurant are superb. For us, his family, there is a sense of extreme relief that the one we love so much is now cared for so well."

Patricia A
carehome.co.uk rating: 5.00 out of 5

"I'm extremely happy at the care my mum receives in Barchester Ashfields Care Home. The staff are lovely and very caring and meet Mum's needs with a smile. They are always there to discuss and queries you may have and nothing is too much trouble for them. A big plus for me is that Mum no longer feels lonely. When in her own home, she forgot who she'd seen or talked to so felt very lonely. The company of others and the staff mean this is no longer an issue. I leave her knowing she is in good hands."

Karen F
carehome.co.uk rating: 4.33 out of 5

"As a family, we cannot express our gratitude enough for the ongoing care our loved one received. All of the staff go above and beyond what you expect and nothing is ever too much trouble. The manager is extremely caring and supportive and the whole team, including catering and admin, are involved in your loved one's journey and care. Barchester Ashfields Care Home is a credit to the organisation, we would like to thank every single member of staff who supported us and our family member. We will be forever grateful to the team. Kind regards."

Stacey G
carehome.co.uk rating: 5.00 out of 5

"My mum was in Barchester Ashfields Care Home with dementia. I can't recommend all the staff enough. That means all the staff including management, maintenance care team, chefs, as they went above and beyond their usual duties and helped us in every way they could. The home itself is spotless and the best home I have been in and believe me I have seen a lot of them with my job. All in all lovely staff and home."

John B
carehome.co.uk rating: 4.92 out of 5

"My aunt, for whom I also have power of attorney for finance etc. but not well-being, has been at Barchester Ashfields Care Home for just over a year and she had her 100th birthday at the home. Prior to her admission and whilst she was in hospital, she was described as someone who would be difficult to place because of the degree of her dementia and some of her behaviours. I can only say that I am delighted with the care she is receiving at Ashfields. They have her measure and now she seems to be very happy there, although maintains that she doesn't live there! All friends and family comment on the quality of care and my aunt's general happiness, although, of course, this does vary in line with the state of her dementia. The staff at Ashfields cope with these variations extremely well and given that at least three places refused to take her from hospital, this speaks volumes for their caring skills and their compassion. I feel confident, not to say relieved, that my aunt is in very good hands."

James P
carehome.co.uk rating: 5.00 out of 5

"We would like to say how pleased we have been with every aspect of care. The resident was treated with kindness and dignity at all times. Whenever we visited, we were made to feel welcome and feel we could discuss his progress. We were always kept up to date with any issues that occurred. We (myself, my wife and the resident's niece) are so pleased that we chose Barchester Ashfields Care Home to care for our loved one. Thank you to the manager, administrator and all the staff."

C S
carehome.co.uk rating: 5.00 out of 5

"I cannot express my gratitude enough for the ongoing 24-hour-a-day, seven-days-a-week care, respect and patience given to my dad. The staff go above and beyond to meet Dad's needs. I find the communication with myself is informative and constant from all at Barchester Ashfields Care Home. Their knowledge of Dad is amazing and is built upon the wonderful care they give. They listen and understand both myself and my dad which makes this current chapter in our lives so much easier to come to terms with."

Hayley M
carehome.co.uk rating: 4.92 out of 5

"Most importantly, my mum seems happy. All the staff are so nice to my mum and her face lights up when they speak to her. If they see her walking down the corridor they say 'hello' and interact with her. I cannot fault any of the carers. My mum always looks clean. Her clothes are clean and her room is clean. There is a choice of meals. The entertainment staff actively encourage my mum to take part in activities. The social media page is interesting to look at to see what has been taking place and who too part. I am kept notified about my mum, e.g. falls or doctor visits. Overall, I am happy with Barchester Ashfields Care Home and would happily recommend it."

V P
carehome.co.uk rating: 4.17 out of 5

"Our lovely Mum was a resident at Barchester Ashfields Care Home until she recently passed away. Her family and friends were very pleased with the kind, caring, and compassionate dedication of all the staff. Thank you to everyone who enabled us to spend those extra months with her, we will always be grateful."

K K
carehome.co.uk rating: 4.75 out of 5

"Dad has received much better care since being at Barchester Ashfields Care Home. He seems very well looked after. Staff are very helpful and friendly. The home is very clean and homely. Communication is good. Management are very approachable."

Carolyn F
carehome.co.uk rating: 4.75 out of 5

"The staff have been very caring and attentive. My mum has been going through a very difficult and distressing period with her illness and I have seen a genuine will to help and care for her as well as taking time to talk everything through with me. Thank you."

L T
carehome.co.uk rating: 4.42 out of 5

"I visited Barchester Ashfields Care Home on Saturday 17th August 2024. There was an afternoon in the garden with a BBQ and entertainment which made it feel like a garden fete. The singer was excellent and related to the audience very well. My aunt was in her wheelchair, as was her sister and there were just four carers for thirty-four residents, so the staff were working very hard! There was no manager, no admin and no head of care so I will be phoning next week for information."

Fiona P
carehome.co.uk rating: 3.80 out of 5

"My husband entered the care home in November 2023. He was very confused, had no idea really what was going on and therefore, was very agitated. I was informed by the manager that this was a normal reaction. With lots of help and kindness and medication, they have delivered him to a totally different state. Nine months on, he is now very calm, has accepted his placing here and is aware of what happens to him and his daily routine. The staff dealing with him are amazing in the techniques they use and so patient. He is now treating it more as his home and beginning to join in activities. A huge well done to everyone."

Sandra H
carehome.co.uk rating: 4.67 out of 5

"The staff are really caring and very helpful."

Christine M
carehome.co.uk rating: 4.00 out of 5

"A wonderful care home. From my initial enquiry the manager was truly invested in listening to my Mum’s journey. A personalised first day entering the home, Mum and I were welcomed with afternoon tea in the private dining area. Mum has been here a month now. She has settled really quickly with the care and support from the wonderful staff. Rooms and facilities are lovely and clean, staff are very kind and friendly and regularly update me with any health matters. There are regular activities and entertainment for residents, music playing throughout the care home which gives a lovely relaxed atmosphere for staff, residents and family. Food is plentiful and delicious. I really couldn’t ask for a better home. Thank you for sharing the home with my Mum."

D M
carehome.co.uk rating: 5.00 out of 5

"There are not enough thank yous in the world to give to this home. They looked after my grandad with such care and compassion. Not only did they care for him but also us, as a family, and could not have been more supportive during some tough days. The home was always so clean and welcoming and watching how much the staff cared and gave to the residents was amazing. There was always an activity happening and the home was just always a happy place to go into. The food was amazing also! The home is a credit to the care industry, thank you again."

H H
carehome.co.uk rating: 5.00 out of 5

"Staff and management are very patient, pleasant and helpful. Mum loves the singing activity and remembers most of the words."

P P
carehome.co.uk rating: 4.08 out of 5

"The manager, admin staff and the front-of-house team could not have been kinder or more informative as we quickly looked to find a safe and happy place to care for our father. We are only one week in but all is going very well. Thank you!"

T W
carehome.co.uk rating: 5.00 out of 5