Reviews for Ashfields Care Home

"As a family, we cannot express our gratitude enough for the ongoing care our loved one received. All of the staff go above and beyond what you expect and nothing is ever too much trouble. The manager is extremely caring and supportive and the whole team, including catering and admin, are involved in your loved one's journey and care. Barchester Ashfields Care Home is a credit to the organisation, we would like to thank every single member of staff who supported us and our family member. We will be forever grateful to the team. Kind regards."

Stacey G
carehome.co.uk rating: 5.00 out of 5

"As a family, we cannot express our gratitude enough for the ongoing care our loved one received. All of the staff go above and beyond what you expect and nothing is ever too much trouble. The manager is extremely caring and supportive and the whole team, including catering and admin, are involved in your loved one's journey and care. Barchester Ashfields Care Home is a credit to the organisation, we would like to thank every single member of staff who supported us and our family member. We will be forever grateful to the team. Kind regards."

Stacey G
carehome.co.uk rating: 5.00 out of 5

"My mum was in Barchester Ashfields Care Home with dementia. I can't recommend all the staff enough. That means all the staff including management, maintenance care team, chefs, as they went above and beyond their usual duties and helped us in every way they could. The home itself is spotless and the best home I have been in and believe me I have seen a lot of them with my job. All in all lovely staff and home."

John B
carehome.co.uk rating: 4.92 out of 5

"My mum was in Barchester Ashfields Care Home with dementia. I can't recommend all the staff enough. That means all the staff including management, maintenance care team, chefs, as they went above and beyond their usual duties and helped us in every way they could. The home itself is spotless and the best home I have been in and believe me I have seen a lot of them with my job. All in all lovely staff and home."

John B
carehome.co.uk rating: 4.92 out of 5

"My aunt, for whom I also have power of attorney for finance etc. but not well-being, has been at Barchester Ashfields Care Home for just over a year and she had her 100th birthday at the home. Prior to her admission and whilst she was in hospital, she was described as someone who would be difficult to place because of the degree of her dementia and some of her behaviours. I can only say that I am delighted with the care she is receiving at Ashfields. They have her measure and now she seems to be very happy there, although maintains that she doesn't live there! All friends and family comment on the quality of care and my aunt's general happiness, although, of course, this does vary in line with the state of her dementia. The staff at Ashfields cope with these variations extremely well and given that at least three places refused to take her from hospital, this speaks volumes for their caring skills and their compassion. I feel confident, not to say relieved, that my aunt is in very good hands."

James P
carehome.co.uk rating: 5.00 out of 5

"My aunt, for whom I also have power of attorney for finance etc. but not well-being, has been at Barchester Ashfields Care Home for just over a year and she had her 100th birthday at the home. Prior to her admission and whilst she was in hospital, she was described as someone who would be difficult to place because of the degree of her dementia and some of her behaviours. I can only say that I am delighted with the care she is receiving at Ashfields. They have her measure and now she seems to be very happy there, although maintains that she doesn't live there! All friends and family comment on the quality of care and my aunt's general happiness, although, of course, this does vary in line with the state of her dementia. The staff at Ashfields cope with these variations extremely well and given that at least three places refused to take her from hospital, this speaks volumes for their caring skills and their compassion. I feel confident, not to say relieved, that my aunt is in very good hands."

James P
carehome.co.uk rating: 5.00 out of 5

"We would like to say how pleased we have been with every aspect of care. The resident was treated with kindness and dignity at all times. Whenever we visited, we were made to feel welcome and feel we could discuss his progress. We were always kept up to date with any issues that occurred. We (myself, my wife and the resident's niece) are so pleased that we chose Barchester Ashfields Care Home to care for our loved one. Thank you to the manager, administrator and all the staff."

C S
carehome.co.uk rating: 5.00 out of 5

"We would like to say how pleased we have been with every aspect of care. The resident was treated with kindness and dignity at all times. Whenever we visited, we were made to feel welcome and feel we could discuss his progress. We were always kept up to date with any issues that occurred. We (myself, my wife and the resident's niece) are so pleased that we chose Barchester Ashfields Care Home to care for our loved one. Thank you to the manager, administrator and all the staff."

C S
carehome.co.uk rating: 5.00 out of 5

"I cannot express my gratitude enough for the ongoing 24-hour-a-day, seven-days-a-week care, respect and patience given to my dad. The staff go above and beyond to meet Dad's needs. I find the communication with myself is informative and constant from all at Barchester Ashfields Care Home. Their knowledge of Dad is amazing and is built upon the wonderful care they give. They listen and understand both myself and my dad which makes this current chapter in our lives so much easier to come to terms with."

Hayley M
carehome.co.uk rating: 4.92 out of 5

"I cannot express my gratitude enough for the ongoing 24-hour-a-day, seven-days-a-week care, respect and patience given to my dad. The staff go above and beyond to meet Dad's needs. I find the communication with myself is informative and constant from all at Barchester Ashfields Care Home. Their knowledge of Dad is amazing and is built upon the wonderful care they give. They listen and understand both myself and my dad which makes this current chapter in our lives so much easier to come to terms with."

Hayley M
carehome.co.uk rating: 4.92 out of 5

"Most importantly, my mum seems happy. All the staff are so nice to my mum and her face lights up when they speak to her. If they see her walking down the corridor they say 'hello' and interact with her. I cannot fault any of the carers. My mum always looks clean. Her clothes are clean and her room is clean. There is a choice of meals. The entertainment staff actively encourage my mum to take part in activities. The social media page is interesting to look at to see what has been taking place and who too part. I am kept notified about my mum, e.g. falls or doctor visits. Overall, I am happy with Barchester Ashfields Care Home and would happily recommend it."

V P
carehome.co.uk rating: 4.17 out of 5

"Most importantly, my mum seems happy. All the staff are so nice to my mum and her face lights up when they speak to her. If they see her walking down the corridor they say 'hello' and interact with her. I cannot fault any of the carers. My mum always looks clean. Her clothes are clean and her room is clean. There is a choice of meals. The entertainment staff actively encourage my mum to take part in activities. The social media page is interesting to look at to see what has been taking place and who too part. I am kept notified about my mum, e.g. falls or doctor visits. Overall, I am happy with Barchester Ashfields Care Home and would happily recommend it."

V P
carehome.co.uk rating: 4.17 out of 5

"The staff at Ashfields were so helpful and supportive when I needed respite care for my father. The home is clean, warm and comfortable with good food and outside sitting areas. Dad settled in well and nothing was too much trouble. The General Manager is excellent at giving advice and helping you through all the paperwork. I don’t know what I’d have done without them."

Cherry L
carehome.co.uk rating: 4.42 out of 5

"My wife is cared for very well. The staff are friendly, caring and treat my wife very well."

George D
carehome.co.uk rating: 5.00 out of 5

"My main concern is having enough care workers at all times. I just want 100% care for my husband at all times."

S C
carehome.co.uk rating: 4.00 out of 5

"I cannot thank this home enough for the overall exceptional care that Ashfields care home provided for my relative. At 94 years old he was able to live his life independently with dignity and respect. The staff ensured he was safe and well looked after as well as promoting his usual lifestyle routines."

Thomas A
carehome.co.uk rating: 5.00 out of 5

"My 94-year-old grandfather who is suffering from Dementia lives here. After looking at numerous off reports and making visits to other homes, we decided that this would be ideal for his twilight years. You can arrive any time, any day unannounced so the care is always transparent. I'm always made to feel welcome by staff, nothing is too much trouble for my grandad. He eats amazing here 3 courses for lunch, it smells and tastes amazing, no dreary hospital-style food here I can tell you. There's always something going on which is so important for people with Dementia. They are always stimulated and we often sit in the lounge and sing together with the other residents. I genuinely couldn't be happier about having him here. If I could explain it to someone, I would say it's like a posh holiday camp/hotel. You can see the staff genuinely care about people. I always had bad thoughts about a care home, but this place has shown me its simply a big home full of life, love and laughter."

Louise G
carehome.co.uk rating: 4.92 out of 5

"Respite care arranged at very short notice, for which we are very thankful. My mum really enjoyed her visit to the "hotel" as she refers to it. She was well looked after and her every need attended to. She particularly enjoyed the trips out."

S S
carehome.co.uk rating: 4.92 out of 5

"I needed help and a respite break and a stay for my wife seemed to be the answer at Ashfields. Very helpful staff, nice, clean and comfortable surroundings, and most helpful to my wife."

T J T
carehome.co.uk rating: 4.42 out of 5

"The staff at Ashfields are excellent. They care and tend to my mother's needs. I feel satisfied and confident in all aspects of my mother's care. My mother enjoys and often speaks of trips out and in-house activities."

T B
carehome.co.uk rating: 5.00 out of 5

"My husband took time to settle into Ashfields but all the staff were very kind and patient with him, he has now settled and seems happy. At the end of March, we celebrated our Diamond Wedding at Ashfields with 20 members of our family. The venue and food provided was great and all the staff involved were very helpful. Thank you."

P M
carehome.co.uk rating: 4.17 out of 5

"Difficult to fully review as not seen all aspects in operation, e.g. treated with dignity - how did they help him go to the toilet? Some of my questions were unable to be answered on picking him up, e.g. had he been out on any trips? Several items of clothing, although named, still lost."

J D
carehome.co.uk rating: 3.92 out of 5

"During my father in laws short stay (just under three months), we found the care home to be well maintained, clean and well equipped for the residents needs. We felt that the staff worked very hard to ensure the comfort and happiness of the residents. As visitors, we were always made to feel welcome anytime, any day. I would recommend this facility to families needing 'dementia friendly' care for their loved one."

H T
carehome.co.uk rating: 4.08 out of 5

"This care home employs the best carers and support staff I've ever encountered. The residents are treated well and the staff are very mindful of the illness suffered by them. The home is always clean and the food very good. The staff are great from the top to the bottom."

R L
carehome.co.uk rating: 5.00 out of 5

"My wife has been in this care home for 8 1/2 years. She has always been well looked after and the standard is very high still."

G R P
carehome.co.uk rating: 5.00 out of 5

"The Ashfields, staff are all very pleasant and make a real try at engaging with my wife and drawing her out. I find her room a bit of the small side and I am not sure that the bathroom is cleaned frequently enough. The alternative menu is a good idea but the residents don't seem to know about it. The garden is a bit limited and sad, lacking enough plants with not even a bulb to see."

R C
carehome.co.uk rating: 3.75 out of 5

"Professional care with kindness for my husband with severe dementia. The staff manages his, at times, difficult behaviours with skill and dignity. He currently attends for daycare but is booked for respite care soon."

Barbara H
carehome.co.uk rating: 4.64 out of 5

"Dad was with you for 8 months. During that time he was treated very well. His difficult diet requirements were catered for, any changes in meds discussed and monitored. The home was always clean, although you appeared short staffed for 2-3 months. When possible he was taken out on day trips and his condition and care always readily discussed."

Dennis F
carehome.co.uk rating: 4.42 out of 5

"The experience myself and family have had at Ashfields has been brilliant and with the friendly and ever willing workforce, it really felt like a second home. I can honestly say in the months my father was a resident I only had good and positive feedback by family and his many friends that visited. All the staff are a credit to Ashfields."

Robert F
carehome.co.uk rating: 5.00 out of 5

"Very happy with my husband's care while I recovered from a broken shoulder. Staff really helpful."

Barbara A
carehome.co.uk rating: 5.00 out of 5

"I was told my husband would have an electronic mat at the side of his bed to alert staff if he was out of bed, on returning home, my husband informed me that he fell out of bed one night and had to keep calling for help to get up. I had asked to help him dress and undress but he said he did it all himself. I was uninformed about him falling one morning dressing himself."

Marian H
carehome.co.uk rating: 3.42 out of 5

"We found the respite care home very clean and well maintained. The staff were both helpful and efficient. Nothing was too much bother. As this was my husband's first experience of respite care we were very mindful that this was to be a test case of how things would turn out for the future and we are pleased to say that everything was excellent with no complaints."

Linda H
carehome.co.uk rating: 4.83 out of 5

"My Dad has been at Ashfields for a few months now. Any issues we have had have been dealt with quickly and all the staff are caring and compassionate. Whenever we visit they make you feel like part of the family they all are. Dad has settled well and his needs are always met. The staff also make sure my mother can visit during the week by helping with the travel arrangements. My mother even accompanied my Dad on a trip to the Norfolk Broads. We were allowed to add items to Dad's room to make it personal to him. The heartbreaking decision we had to make to put Dad at Ashfields was made easier with the compassion the management and staff. I cannot thank them all enough."

Sarah K
carehome.co.uk rating: 4.67 out of 5

"The home is very clean and the staff are excellent and friendly. The food is wonderful and you have a choice on the menu to pick from. My wife has dementia and is treated with respect and like any good husband I only want the best for my wife and it is here at this home. If one has any problems, the manager, who is the best, is there to solve them."

Victor D
carehome.co.uk rating: 5.00 out of 5

"Care for my mother is exceptional at this care home. My mother is treated with respect and dignity and staff are very caring and helpful."

Mike D
carehome.co.uk rating: 5.00 out of 5

"I am satisfied with my uncle's care and feel that all his needs are met with care and dignity."

A S
carehome.co.uk rating: 4.00 out of 5

"Mum has been in residence at Ashfields for 3 months and has dementia. The caring staff are now well aware of her likes and dislikes and she is comfortable with them. Although she has a small appetite there is always a good choice of food, especially desserts! She has been encouraged to continue her love of music and a keyboard is provided for her to play. Her family are satisfied that she is well looked after and appreciate the support given to us."

Patricia G
carehome.co.uk rating: 4.42 out of 5

"All the staff are so helpful, kind and caring. I would highly recommend this care home."

S B
carehome.co.uk rating: 5.00 out of 5

"Since my wife came in in October 2017 we have been very pleased and satisfied with the way she has been looked after."

Kenneth F
carehome.co.uk rating: 4.58 out of 5

"My husband was getting very low in his attitude to everything, especially when he avoided food and drink. The staff very kindly tried to get him interested, having the doctor check at quite a number of times. Fortunately, with staff helping him through this, he is pulling through."

Sheila A
carehome.co.uk rating: 4.00 out of 5

"My mother had been unwell with a cold, thrush in her mouth and a sore eye infection. The care staff were quick to contact the doctor and medicine was administered promptly. The care shown to Mum was exceptional with regular turning in her bed and monitoring her condition. Mum is in the latter stage of dementia but she is always treated with respect and love. As she is now in her room more, the staff have added lovely decorations to keep her interested."

L F
carehome.co.uk rating: 5.00 out of 5

"Very caring and cheerful staff, good food and facilities. Events organised and residents treated with dignity - doctor visits regularly. Only criticism - gifts and belongings go missing, hard to keep track of personal items. Overall standard is very good and the staff are doing an excellent job."

Nik M
carehome.co.uk rating: 4.82 out of 5

"The atmosphere in the lounges and communal area appear happy and caring. Two of the residents come across as aggressive due to their illnesses but are attended to by staff in a diplomatic caring way, especially if they confront other residents. The residents always appear clean and tidy in their dress. Those who are able to are taken on many trips ie. river boat excursion, visits to local garden centre etc. and are well attended to."

M P
carehome.co.uk rating: 4.50 out of 5

"My husband is very well cared for, well fed. Christmas and New Year were very good. I am made to feel one of the family when visiting and can have meals with him at any time. I do fee it would be better if there were more male residents in the home."

S B
carehome.co.uk rating: 4.75 out of 5

"This was my father-in-laws first visit to Ashfields for respite care, my father-in-law really enjoyed his week, the care given was excellent. Lovely friendly staff, nothing was too much trouble. The variety of food in the restaurant was great. Everywhere so clean and tidy. All the residents seem so happy and settled. My father-in-law will be back in October."

Dawn M
carehome.co.uk rating: 4.50 out of 5

"I found the overall care of my dad was very good and specific staff members were particularly lovely and took him under their wing. He was very poorly throughout his stay and could be quite difficult to handle sometimes, but at the very end there were 5 members of staff sitting with him and that gave us a great comfort. However at times during his stay there were staff shortages and my dads cleanliness was not as good as it could have been, and I needed to insist he was given a bath. You need to get rid of the carpets in the room."

Fiona L
carehome.co.uk rating: 3.83 out of 5

"Excellent in all areas."

Gillian T
carehome.co.uk rating: 5.00 out of 5

"My family and I have always been greeted with recognition and inclusion. We have noted that staff look after our mum as well as possible in this environment and treat her as close to one of their own family members as is possible. My sister and I are regularly updated on mums progress and we feel that she is well cared for. Its a shame that she is not well enough to participate fully in the regular outings/events made available to her."

Christina B
carehome.co.uk rating: 4.75 out of 5

"My mother attended daycare at Ashfields and always enjoyed her time there. Staff were kind and considerate at all times and treated my mother with care and respect. Facilities were good and she enjoyed numerous activities."

Ian
carehome.co.uk rating: 4.33 out of 5

"All the staff were helpful and friendly and especially the management who gave me a great deal of assistance in transporting my wife to Ashfields. Also during my visits. Meals were first rate and the en-suite room was cheerful and comfortable. My wife appeared quite comfortable there."

Reginald C
carehome.co.uk rating: 4.58 out of 5