Reviews for Crandon Springs Care Home

"This is my first experience of a care home, especially one with a dedicated, good medical floor. I have found all staff very hardworking, kind but at times, appearing overworked. The fact that medical help is readily available is comforting, the rooms are very comfortable, clean and suitably furnished. There is a weekly programme of activities to suit as many as possible with trips away from the home. Most rooms have their own TV. Food is good with an acceptable choice, in dining rooms that encourage residents to mingle. Wherever possible, help is given to those who need help with cutlery etc. A kindly air pervades."

Peter B
carehome.co.uk rating: 4.25 out of 5

"This is my first experience of a care home, especially one with a dedicated, good medical floor. I have found all staff very hardworking, kind but at times, appearing overworked. The fact that medical help is readily available is comforting, the rooms are very comfortable, clean and suitably furnished. There is a weekly programme of activities to suit as many as possible with trips away from the home. Most rooms have their own TV. Food is good with an acceptable choice, in dining rooms that encourage residents to mingle. Wherever possible, help is given to those who need help with cutlery etc. A kindly air pervades."

Peter B
carehome.co.uk rating: 4.25 out of 5

"My mum has been in respite at Crandon Springs for 7 weeks. During that time she has improved both physically and emotionally. The environment in the home is very pleasant and relaxing. The staff are amazing and I cannot recommend them enough. They are kind, caring and professional. There are lots of varied activities which my mum enjoyed during her time here. My dad joined my mum for 1 week and also really enjoyed the home commenting on how friendly and kind the staff were. He also particularly liked the food and liked the fact there was plenty of it. Thank you to everyone. I am sure we will be using the home in the future and will be recommending it to our friends."

Ann W
carehome.co.uk rating: 4.92 out of 5

"My mum has been in respite at Crandon Springs for 7 weeks. During that time she has improved both physically and emotionally. The environment in the home is very pleasant and relaxing. The staff are amazing and I cannot recommend them enough. They are kind, caring and professional. There are lots of varied activities which my mum enjoyed during her time here. My dad joined my mum for 1 week and also really enjoyed the home commenting on how friendly and kind the staff were. He also particularly liked the food and liked the fact there was plenty of it. Thank you to everyone. I am sure we will be using the home in the future and will be recommending it to our friends."

Ann W
carehome.co.uk rating: 4.92 out of 5

"Second visit and was an emergency. No remote control for 4 days. After 5 days there was still no hand wash in her bathroom. For 3 days there was a dirty stain in the toilet. On more than one occasion my mum was dressed in clothes that were men's and clearly not hers - the trousers were so tight I could barely pull them over her hips. They rubbed and left marks around her waist and legs. There was no water available in her room until I insisted. When mum left she was dressed in the wrong clothes and missing numerous items- clothes, pad for her wheelchair and a missing shoe. The first floor supervisor was wonderful over the phone and my issues were resolved. I raised concerns with the general manager that residents were sat in front of their unfinished meal for 2 1/2 hours on a Monday night from 5.15pm - 7.45pm amongst trolleys of leftover food and dirty crockery, while the only two lovely staff tried their best to help residents to bed. Very shortened review due to 1000 characters."

Amanda P
carehome.co.uk rating: 2.50 out of 5

"Second visit and was an emergency. No remote control for 4 days. After 5 days there was still no hand wash in her bathroom. For 3 days there was a dirty stain in the toilet. On more than one occasion my mum was dressed in clothes that were men's and clearly not hers - the trousers were so tight I could barely pull them over her hips. They rubbed and left marks around her waist and legs. There was no water available in her room until I insisted. When mum left she was dressed in the wrong clothes and missing numerous items- clothes, pad for her wheelchair and a missing shoe. The first floor supervisor was wonderful over the phone and my issues were resolved. I raised concerns with the general manager that residents were sat in front of their unfinished meal for 2 1/2 hours on a Monday night from 5.15pm - 7.45pm amongst trolleys of leftover food and dirty crockery, while the only two lovely staff tried their best to help residents to bed. Very shortened review due to 1000 characters."

Amanda P
carehome.co.uk rating: 2.50 out of 5

"We have been using Barchester Crandon Springs Care Home for respite care for my mum for about four years. They have been excellent. The staff are extremely kind and professional; the food is good and Mum has been happy with the facilities they offer. Just recently, my mum's health has been declining and we took the decision together for Mum to become a full-time resident. She has settled in well and we are really happy with the care that the home provides."

Sarah T
carehome.co.uk rating: 4.58 out of 5

"We have been using Barchester Crandon Springs Care Home for respite care for my mum for about four years. They have been excellent. The staff are extremely kind and professional; the food is good and Mum has been happy with the facilities they offer. Just recently, my mum's health has been declining and we took the decision together for Mum to become a full-time resident. She has settled in well and we are really happy with the care that the home provides."

Sarah T
carehome.co.uk rating: 4.58 out of 5

"Excellent tour of the home and all questions answered which persuaded us to use Barchester Crandon Springs Care Home. Warm, friendly welcome to my mother-in-law and the rest of the family. Cannot do enough for us. All the staff have been amazing and helpful, answering any questions we have. Bedroom is great as well as all other facilities on offer. Food is amazing with great cake and biscuits on offer to all visitors. Crandon Springs is so much more than we expected."

Julie E
carehome.co.uk rating: 5.00 out of 5

"Excellent tour of the home and all questions answered which persuaded us to use Barchester Crandon Springs Care Home. Warm, friendly welcome to my mother-in-law and the rest of the family. Cannot do enough for us. All the staff have been amazing and helpful, answering any questions we have. Bedroom is great as well as all other facilities on offer. Food is amazing with great cake and biscuits on offer to all visitors. Crandon Springs is so much more than we expected."

Julie E
carehome.co.uk rating: 5.00 out of 5

"First impressions, very good on our guided tour. Very modern, clean and excellent facilities. Staff are very welcoming and helpful. My mom has settled in well and is receiving excellent care."

J D
carehome.co.uk rating: 5.00 out of 5

"First impressions, very good on our guided tour. Very modern, clean and excellent facilities. Staff are very welcoming and helpful. My mom has settled in well and is receiving excellent care."

J D
carehome.co.uk rating: 5.00 out of 5

"Mum's physical and mental health improved drastically after moving her to Barchester Crandon Springs Care Home from another care home. She was made to feel very welcome and special by all the staff, as were her wider family whenever we visited. She was a resident there for three years and was very well cared for throughout her stay. The activities are excellent with a good variety of things to do. If ever there was an issue, the staff or management team were on hand to address it."

Joanna L
carehome.co.uk rating: 4.92 out of 5

"Mum's physical and mental health improved drastically after moving her to Barchester Crandon Springs Care Home from another care home. She was made to feel very welcome and special by all the staff, as were her wider family whenever we visited. She was a resident there for three years and was very well cared for throughout her stay. The activities are excellent with a good variety of things to do. If ever there was an issue, the staff or management team were on hand to address it."

Joanna L
carehome.co.uk rating: 4.92 out of 5

"My Mum moved into Crandon Springs on the 18th of October. The support and service we have had from all staff from the very first contact with the Home Service Adviser to her moving in and beyond have been exceptional. The assessment process to ensure that Crandon Springs could meet her needs was thorough, she was able to visit and was well supported to be provided with will all the information she needed, without overwhelming her. Myself and my sister had a longer tour and time to talk to the team. I must admit it all sounded so good I was a bit sceptical that they would be able to deliver on their promises – they have and exceeded them. Mum had been living in another care home for a year and in this time her physical and emotional health had deteriorated. Since being at Crandon Springs Mum has become more physically fit, it is easier for her to walk around and get exercise, and she is beginning to put on weight, thanks to the wonderful food. The staff at Crandon springs are supporting her to make friends."

Pippa H
carehome.co.uk rating: 5.00 out of 5

"Moving mum into Crandon Springs has been a very positive experience for all of us. The rooms are light and airy with plenty of space, and level access to the outside space directly from her room provides easy options for outside visits with grandchildren. Although she has only been there a short while, I feel she will be very comfortable there."

Jo L
carehome.co.uk rating: 4.50 out of 5

"Super in every way."

R R
carehome.co.uk rating: 4.50 out of 5

"Mum stayed for 2 weeks respite at Crandon Springs and has already declared that she is happy to go back. She enjoyed the activities as well as the food, the staff are all lovely and very caring. The process of booking her in was very easy and straightforward, and I am very relieved to have found somewhere I know that Mum is happy to stay and willing to go to."

Christine B
carehome.co.uk rating: 5.00 out of 5

"I have always found the staff kind and helpful whenever I have visited the home and I believer that my mother is being very well cared for. I appreciate the cups of tea that you are offered when I come to see my mother. I think that the carers provide comfort and reassurance when my mother requires it. The standard of the food and hygiene appears to be high and my mother's general health, as a result, is good. Overall the standard of care is good."

D D
carehome.co.uk rating: 5.00 out of 5

"All staff at Crandon Springs are kind, helpful and upbeat, despite being under pressure; I understand with staffing and Covid restrictions."

M H
carehome.co.uk rating: 4.25 out of 5

"Lovely to see Granny looking so happy and well cared for by all the care staff and the chefs for providing all that she asks for. The food is very nutritious and the chefs are very helpful. Also, I noticed a birthday cake was made for one of the residents, which I thought was a nice touch."

A G
carehome.co.uk rating: 4.67 out of 5

"My father has been living at Crandon Springs since February. The staff very friendly, caring and he is well looked after. There is a good choice of freshly cooked meals on the menu, also a cafe area which can be used by the residents and guests. I would recommend Crandon Springs to anyone who is looking care home."

M B
carehome.co.uk rating: 3.83 out of 5

"Mum enjoyed her stay at Crandon Springs in a very professional and happy environment and is looking forward to her next visit in the future."

K B
carehome.co.uk rating: 4.83 out of 5

"Exceptionally cheerful and encouraging staff. Occasional minor glitches, usually coinciding with changes in shifts, but nothing out of the ordinary for any care organisation. Otherwise, always helpful and expeditious. Food excellent in industrial quantity."

Jeremy S
carehome.co.uk rating: 5.00 out of 5

"Great staff! Amazing service! Overall, a wonderful home and great care for our loved ones! Cannot recomend it enough - very well looked after and cared for. My nanny had a wonderful time there!"

A R
carehome.co.uk rating: 5.00 out of 5

"My mum has been to Barchester Crandon Springs Care Home several times for respite care. The service they provide is super. The food is great and the caring staff are excellent. The housekeeping team are fantastic. They have provided Mum with a duvet and always made sure she is comfortable. After this recent stay, Mum mentioned the music therapy session and said how lovely this had been. She has also commented on the quizzes in the past, which have been run for the residents, and mentioned that these have been fun. We are so happy that Mum enjoys coming into the home. We all appreciate the service and the kindness of the whole team."

Sarah T
carehome.co.uk rating: 5.00 out of 5

"Amazing caring staff. Many thanks."

Maggie F
carehome.co.uk rating: 5.00 out of 5

"I could not praise this site enough. Such an uplifting, happy and bright atmosphere. You know that the residents are well taken care of by friendly and attentive staff to the fantastic food. I would highly recommend this care facility to anyone in need of it."

Imogen P
carehome.co.uk rating: 4.58 out of 5

"I come for respite numerous times and find the staff and home extremely wonderful. I will be back soon."

Lesley B
carehome.co.uk rating: 5.00 out of 5

"I love coming to stay, everything is always exceptional. I have told my friends, glad to hear my friend is coming to stay. I feel part of the Barchester family."

Jessmay T
carehome.co.uk rating: 5.00 out of 5

"My 94-year-old mum has been living at Crandon Springs since November 2022. She has mild dementia. I have found Crandon Springs a pleasant and welcoming place to visit. There is always tea, coffee and cake available in an attractive cafe in the reception area and the staff are friendly and smiling. Mum has a comfortable ground-floor room with a door opening directly onto the enclosed garden which she enjoys walking around (although it does need a bit of maintenance!). All the staff I have had dealings with have been helpful, caring and patient. Mum has had a few issues due to her dementia, which the staff dealt with in an understanding and effective way. They make every effort to get to know each individual resident, their likes and dislikes, and arrange their care accordingly. Mum enjoys the meals and the range of activities. The manager seems to be a good manager with a genuine interest in the care of the elderly, and a determination to make Crandon Springs as good as it can be."

M B
carehome.co.uk rating: 4.92 out of 5

"After some initial teething problems with the level of care, lost laundry and some lack of attention to detail, Mum is happy in Crandon Springs. The staff are all absolutely lovely, although sometimes there is a breakdown with processes and also the response time to the call buttons is far too long."

Carolyn D
carehome.co.uk rating: 4.25 out of 5

"My mother stayed at Barchester Crandon Springs for the first time for some respite care. From introduction, to reception of her during an exploratory visit, to welcoming her, caring for her during her ten day stay, to finally leaving, the staff and attention to detail received by us was exemplary. The care home is incredibly well appointed, spotlessly tidy and we cannot recommend it highly enough. Thank you so much for making her stay as enjoyable as possible and she cannot wait to return. Looks like we can book another holiday without any worries!"

Martin H
carehome.co.uk rating: 5.00 out of 5

"I find the staff at Crandon welcoming and obliging. Although my mother does not participate in the activities, all seem very popular with the residents. The room cleaning at one stage was not very good, but is now vastly improved. My one concern is staff shortages at weekends, sometimes the residents do not get an afternoon cup of tea."

Jenny S
carehome.co.uk rating: 3.58 out of 5

"Caring staff who go the extra mile to ensure residents are included in activities. All the staff are kind, sociable and fully engage with residents. All in all, a lovely atmosphere."

D T
carehome.co.uk rating: 5.00 out of 5

"I would like to thank the Crandon Springs team for the arrangements they made for a group of three of us who visited one of the residents in the dementia care wing yesterday. We were all at college together many years ago! They arranged for us to have lunch in a separate room, which made it much easier to hear what was said (we are all over 80). The staff were wonderfully caring and practical, as well as providing a delicious lunch in a lovely environment."

Hester G
carehome.co.uk rating: 4.17 out of 5

"My Father has recently passed peacefully at Crandon Springs. He was somewhat apprehensive when he first made the decision to move to the care home in 2022 but he knew that he needed more support than could be easily provided at his flat. He settled in quickly thanks to the great support and care that he received from the staff and took advantage of the events and social program provided to get to know other residents. Being not far from the center of Wells, friends from his old flats used to walk over to see him and we could easily take him out for lunch and walks. More recently he was in hospital and the Manager and Staff went the extra mile to arrange that he could return to the home as soon as practical to continue his recovery. He was happy, cheerful, and chatty with the staff and residents. We thank everyone involved with his stay and are happy to recommend Crandon Springs to other families."

John W
carehome.co.uk rating: 4.67 out of 5

"Mum is cared for exceptionally well. The care team really know her and have built lovely relationships with her. She is always well dressed, clean and obviously well looked after. I am very grateful for their wonderful care of my mother."

S W
carehome.co.uk rating: 5.00 out of 5

"My father lived in Barchester Crandon Springs Care Home for around eighteen months before he passed away in March 2024. He moved in for respite care after a hip operation and was so happy with the care and attention he received, he decided to stay. This was quite a shock as for years he'd insisted that he'd never live in a care home. The friendliness of carers and management was a large part of this, Dad felt safe, valued and relaxed. There were plenty of opportunities to socialise with other residents in the cafe and through activities, social events and guest events. I cannot thank Crandon Springs enough for making Dad's last years happy and content, for being vigilant with his healthcare and for caring for him with compassion and dignity throughout his time there."

Jane D
carehome.co.uk rating: 4.67 out of 5

"Very impressive and comfortable - staff care, outstanding."

Alec S
carehome.co.uk rating: 4.75 out of 5

"I arrived with a heavy heart but after a few minutes, knew Dad would be safe, happy and well looked after at Barchester Crandon Springs Care Home from smiling, caring staff, great cafe, decor/look and feel. Nothing was too much troubled. My dad was only with Crandon two weeks recovering. He actually came back in a great frame of mind and fir for which we can't thank them enough for treating him with respect and understanding his needs."

Julie D
carehome.co.uk rating: 4.83 out of 5

"Our family, all of us, have always felt very welcome at Barchester Crandon Springs Care Home. Always been impressed with all the staff's level of care to all who come here, from the start of my mother's residence here two years ago. I have joined in with activities and thoroughly enjoyed them. As a family, we have no complaints about Crandon Springs. The management is readily available and easy to talk with on the rare occasion we'd like to discuss."

Sylvia L
carehome.co.uk rating: 5.00 out of 5

"My mother went to Crandon Springs for two weeks respite following a long stay in hospital. She was made to feel very welcome by both staff and residents. The accommodation was excellent in the bedrooms and the public spaces and she very much enjoyed the gardens and the fact that she had direct access to them from her room. It was the perfect step down from the hospital to allow my mother to improve her mobility and build confidence. Overall the care was excellent throughout. There were some service inconsistencies which we believe are probably due to staff shortages. For example some days the bathroom was not serviced and food quality was variable."

Paul D
carehome.co.uk rating: 4.25 out of 5

"The premises are first class and all the staff have been extremely kind and helpful. They have cared for the resident as I would expect to be treated myself from the first day he arrived even though some days have been quite challenging. The food always looks great and as he has a good appetite there's plenty of it. Nothing seems to be too much trouble and I hope this continues."

James L
carehome.co.uk rating: 4.17 out of 5

"We are very pleased with the choice of Crandon Springs for mum's care home. She seems to be very happy there and has made a number of friends in a short time. It was obviously a very difficult decision for us all to make on mum's behalf, as she was so keen to stay at home for as long as possible, but the transfer to CS was very smooth and we were well assisted by the staff at the home. We are relieved that she is safe and happy and being well looked after and the staff have been particularly helpful during a difficult time for us all."

Tom G
carehome.co.uk rating: 4.17 out of 5

"My father moved in a couple of weeks ago. He was able to choose his own room. It is beautifully furnished, with a lovely wet room bathroom and a smart TV. He has a lovely patio area outside his flat which looks onto the garden. The home is fresh and brand new, like a hotel. There is a lovely cafe area as you go in the residence where you can sit. I have found all the staff to be obliging and caring. My father seems very content and he loves the food. He had joined in some of the activities that the home offers also. I hope this home goes from strength and it will be lovely to see it bustling when more people take up residence."

Helen C
carehome.co.uk rating: 4.50 out of 5

"My parents moved into Crandon Springs shortly after it opened in April, and I have nothing but praise and admiration for the staff team. Nothing phases them, and the care they have given to a couple, one of whom is suffering from dementia is, in my opinion exemplary. The initial visit, registration, and moving in process were really easy, relieving pressure at a time of high stress for the whole family. The facilities at Crandon are excellent, and it is a lovely environment for the residents, with meticulous standards being maintained throughout. There is a constant flow of activities that they both join in with and enjoy, both when mixing with other residents or on a one-to-one basis. The Management Team is very ' hands-on', getting involved with the residents, and the care, activities, and support staff are also exceptional! I would not hesitate to recommend Crandon Springs to anyone who was looking for the best care for themselves or their loved ones."

Graeme M
carehome.co.uk rating: 5.00 out of 5

"My Sister has now been at Barchester Crandon Springs Care Home in Wells for 3 months she has blossomed from being frustrated and angitated being self-isolated to a happy and willing participant and enjoying her days. Everyone at her home are determined to help her fulfil her days . I am very pleased and would recommend them all highly."

Barry H
carehome.co.uk rating: 5.00 out of 5

"My auntie is a wonderful lady and I know she is very happy living here as all the staff are so caring and kind. It gives me and my sister peace of mind knowing our auntie is so happy."

Simon B
carehome.co.uk rating: 5.00 out of 5

"Our family, all of us, have always felt very welcome at Barchester Crandon Springs Care Home. Always been impressed with all the staff's level of care to all who come here, from the start of my mother's residence here two years ago. I have joined in with activities and thoroughly enjoyed them. As a family, we have no complaints about Crandon Springs. The management is readily available and easy to talk with on the rare occasion we'd like to discuss."

Sylvia L
carehome.co.uk rating: 5.00 out of 5