Reviews for Elm Bank Care Home

"Having tried other homes. I chose Elm Bank."

J M
carehome.co.uk rating: 4.58 out of 5

"I visit my friend on a regular basis. The staff are very helpful and friendly."

Christine S
carehome.co.uk rating: 4.70 out of 5

"I never thought we'd find a home good enough to look after my grandma. She means the world to us, so as you can imagine, no one could care for her as well as we'd like. Well, I stand corrected. My grandma has been given a new lease of life. I cannot thank the manager enough for supporting and enabling such a rapid move into Barchester Elm Bank Care Home. She immediately put us at ease. One staff member in particular greeted us on arrival with a warm and friendly welcome, displaying a personable, professional introduction to the home. My grandma is now engaging in social activities and has a good friend among the residents. I love the banter I hear between the team and my grandma. It's exactly what she needed. The family are all made to feel welcome when we visit and the kids love the hot chocolate when they visit grandma. Thank you to all the team, I'm sorry I can't list you all, but all contributions to her care mean everything to us."

P W
carehome.co.uk rating: 4.42 out of 5

"I find Elm Bank to be consistent in their care of my mother. The staff are approachable and always willing to contact me with updates etc. It understandably remains strange times with Covid restrictions and so forth. However, When I have contact with my mother, through the pod, she appears well and happy. I rest easy in these strange times, knowing my mother is being well cared for. I would like to offer my thanks to all the team at Elm Bank, especially those on the 2nd Floor where my mother resides, for their ongoing support, care and warmth towards my mother. Thanks again. Also since Barchester have taken over the home, there appears to me, that staff have been retained and I gain the impression staff are valued."

Gary S
carehome.co.uk rating: 4.92 out of 5

"My mother in law arrived at Elm Bank from hospital. She was immobile and struggling to recover from illness and was quite depressed. Staff at Elm Bank treated her like royalty. She was encouraged to get well, to build her strength up and even though this became too difficult for her staff continued to do their very best with encouraging words. Communication was very good. We liked the fact that when we called the phone was answered promptly. Staff contacted us regularly with updates which was much appreciated. The setup and appearance made you feel like you were entering a four-star hotel. It was clean, bright, warm and comfortable. It didn't feel like a home in the traditional way. It's a place you would be happy to stay. The staff here are kind, caring and respectful towards those they cared for and us as a family. Mum died sadly at Elm Bank, had she lived she would have loved the accommodation. Staff cared and she was treated with dignity and respect."

Lisa C
carehome.co.uk rating: 3.75 out of 5

"A lovely home that I would highly recommend. My friend moved to Barchester Elm Bank in October 20, sadly Covid-19 at the time made personal visits impossible. However, the home has beautiful visiting pods and every week we have been able to spend time to talk, laugh and stay in contact face to face. Nothing has been too much trouble for the staff, from putting a telephone call through or helping connect our friend to Zoom which we do several times a week. The daily activities organised for the residents are so well planned, we get to hear all about them, carpet bowls is a winner! A few weeks ago with the lift in restrictions I was able to go inside the home for the first time, it was lovely to spend some time with my friend in her own room, which is kept beautifully clean and has lovely views of the garden. Our friend is so happy it's lovely to see her smiling and enjoying life. Thank you to all of the staff for your genuine care I am so grateful to you all!"

Debbie K
carehome.co.uk rating: 5.00 out of 5

"My father-in-law has been a resident since October 2018 and we have seen definite improvements over the last 12 months, despite the Covid restrictions. The management have introduced more opportunities for families to interact with staff, including monthly Zoom family meetings and monthly health updates by telephone. Their dealing with the Covid situation has been excellent with outdoor visits, indoor hub visits and now room visits. Dad is restricted due to lack of speech but seems content."

A A
carehome.co.uk rating: 4.42 out of 5

"My mother-in-law initially went into Elm Bank from hospital as a temporary placement as she could no longer return to her own home. We quickly realised that Elm Bank was the right place for her and she then became a permanent resident. Throughout my mother-in-law's stay at Elm Bank (3 months), the staff have been wonderful. Treating her with care and compassion - nothing has been too much trouble and they have kept us updated every step of the way with her ongoing situation. The staff especially on Bluebell Walk have been so kind and considerate and really made our family feel like she was loved right to the end. We, as a family thank all the staff from the bottom of our hearts and would definitely recommend Elm Bank to anyone looking for a caring care home for their family member or friend."

Jenny R
carehome.co.uk rating: 4.42 out of 5

"Mum is very happy in Elm Bank. She has a pleasant ensuite room and kind staff that look after her. She has stayed fit and well and enjoys the range of activities offered. The reception staff are lovely and helpful as are the care teams."

J C
carehome.co.uk rating: 4.67 out of 5

"After a fall and a distressing time in hospital, Mum decided she was unable to cope at home. I rang Barchester Elm Bank Care Home and immediately the manager and her team sprang into action. Within an hour, she had sorted respite care, fabulous accommodation with a view of the gardens, an assessment of Mum to take place in hospital and transport to the care home. During her time at Barchester Elm Bank Care Home, Mum was quite poorly and the manager and her team were amazing. The high level of care that they provided meant she was as comfortable and rested as could be expected and nothing was too much trouble for them. Due to Covid-19 restrictions, they were in regular contact with me with updates. I would not hesitate to recommend Barchester Elm Bank Care Home. The team there are very special people and I thank them wholeheartedly."

Beth C
carehome.co.uk rating: 4.58 out of 5

"I was very impressed with your visiting suites during the pandemic. You have always kept me up to date with any problems my aunt has and previously my father chose you for his care in the final 6 months of his life."

Chris W
carehome.co.uk rating: 5.00 out of 5

"After several falls at home and a horrific 8 week stay in hospital, my aunt went into Barchester Elm Bank Care Home a shell of her formal self. She was depressed, in pain and her mobility was greatly reduced. The change in her since March, when she went in, has been amazing and that is all down to the care she receives. Which I can not praise enough. My aunt is always treated with dignity and respect and any concerns or issues I have (all minor) are dealt with immediately. The wonderful team at Elmbank have made the stressful and emotional move into care so much easier for myself and my aunt. I’m so grateful for this and can not thank them enough. My aunt now classes Elmbank as home and her quality of life has improved so much. I would 100% recommend this care home to anyone looking for somewhere for a loved one."

Claire A
carehome.co.uk rating: 5.00 out of 5

"Having had serious concerns about our mother's care and treatment, and having experienced extremely poor management at her previous local nursing home, my brother and I are delighted to say that her move to Elm Bank has been life-changing for all of us. The flexibility and imagination required to safely accommodate residents and their relatives during the constraints of the pandemic have been amply demonstrated by the Elm Bank management and carers. The care and attention Mum is now receiving has brought about a significant and visible improvement in both her emotional well-being and physical health. We recently celebrated Mum's 95th birthday, and the carers and catering staff created a wonderful party atmosphere for this celebration. We find everyone approachable and accommodating at Elm Bank, and it is lovely to see that there is a clear affection for Mum amongst many of the staff. We would, therefore, recommend Elm Bank as a care home."

Chris K
carehome.co.uk rating: 4.70 out of 5

"The staff have worked hard to help mother, she is a very independent person."

P O
carehome.co.uk rating: 4.92 out of 5

"Been very well taken care of before and after my operation everything is wonderful."

J W
carehome.co.uk rating: 4.92 out of 5

"Looked after well. If needed I would come again."

P W
carehome.co.uk rating: 4.75 out of 5

"I enjoy living here."

B W
carehome.co.uk rating: 5.00 out of 5

"My mother has lived at Elm Bank for four years and has always been well looked after. Since new management the increase in quality has been fantastic. I am so pleased about the home and staff. Keep up the great work."

R S
carehome.co.uk rating: 5.00 out of 5

"Our review was very reassuring, helpful and informative. My dad's care plan was discussed in detail e.g. his medication, weight, food and drink intake, movement/mobility difficulties, time spent in his room/lounge/restaurant, etc. Any questions/concerns we, (my husband and I) have, were answered and a few missing items from his room were noted. We left the review feeling positive and happy about the care my dad is receiving. Just to explain when I am concerned about the value for money box. Like many unfortunate "old" people who suffer from dementia, we had to sell my dad's home in order to pay for his monthly bill of £4,842.42 (November 2021). We have been informed by Barchester that this could increase by 9%. We understand that costs have increased, but as much as we want my dad to live a long life (he is 94 now), the money will not last forever! I hope you understand our concerns."

Diane D
carehome.co.uk rating: 4.58 out of 5

"Thank you to all staff looking after my mum on floor 2. Great reception staff and a special shout out to the carer on floor 2 great care and whenever a problem dealt with professionally. Thanks to all involved"

Sally W
carehome.co.uk rating: 4.17 out of 5

"My father was a resident at Elm Bank from December 2019 until his death two years later January 2022. I can honestly say that the care he received from the staff at Elm Bank enriched his life and probably gave him months more than he would have had. His new life in the home was a happy one and as you would have wanted it for your loved one. Once again thank you to Elm Bank for giving my father the best care during his 96,97 and 98 years of his life."

D P
carehome.co.uk rating: 4.92 out of 5

"Staff are very friendly and accomodating. Very responsive to medical care and emergencies. They treat mum with respect. Mum knows the staff by name and she loves bingo."

A D
carehome.co.uk rating: 4.83 out of 5

"My sister has been at Elm Bank for 3-years now, and the team there are excellent. She is now on the Daisy Lane floor, and all the carers are excellent. I would recommend Elm Bank to anyone ."

P S
carehome.co.uk rating: 5.00 out of 5

"Thank you, Barchester Elm Bank Care Home. You have been brilliant these last few days. My father was seriously ill in hospital, and you welcomed my mother to your home and have supported her and the rest of our family, including Dad, so well. You have been there for us at a difficult time, and it means a lot."

Catherine M
carehome.co.uk rating: 5.00 out of 5

"My mum has been at Elm Bank for about 6-years, and she is very happy there. She Loves the activities and requires that I plan my visits so as to avoid them. She is very fond of the staff and praises them highly. I always know when her particular favourites are away on holiday. She won’t go as far as to say she misses them but the fact that she remarks on their absence is enough to say she does. Her health initially actually improved, and over the years, she had maintained that and is now in her 90s. My thanks to all the staff who care for her and who have been there for both of us for longer than just the past 12-months."

Val C
carehome.co.uk rating: 5.00 out of 5

"Generally, the accommodation is very good and clean. I do feel the reception area is not very welcoming as staff are hidden behind a high-level desk who then have to walk out of sight to open the door to let you in. The care given is also good, however; there are odd times when it can slip when room cleanliness is lacking, and clothes go missing giving the impression that they are understaffed."

John H
carehome.co.uk rating: 3.83 out of 5

"My wife was very well looked after. The staff were all pleasant and helpful."

Terry N
carehome.co.uk rating: 5.00 out of 5

"We have supported a family friend to move into Elm Bank Care Home and have had an amazing experience. My friend settled in straight away, support was provided by the maintenance team to get her room looking person-centered with all her own furniture to feel at home. We have enjoyed private dining and lots of events, thank you to everyone especially the ladies on Willow Walk!"

Lisa L
carehome.co.uk rating: 5.00 out of 5

"My mother stayed in respite care for 6 weeks at Elm Bank, and from the moment she arrived, she was looked after properly by the whole team. She enjoyed the activities, especially the singing. The two main carers for my mum were very caring and kind and treated my mum with dignity; they were patient and really go to know her. My mum couldn't wish for a better care home, and I'm hoping she will return very soon."

W P
carehome.co.uk rating: 5.00 out of 5

"Elm Bank Care Home, you are fantastic. From the reception staff to the Bluebell staff and the maintenance crew. We moved my mother and father-in-law in there and only gave the staff 24-hour notice. The manager and her excellent staff were beyond to ensure this happened. Turning one bedroom into a lovely lounge. This has made their transition into moving into full-time care so much easier. We cannot praise them highly enough. Thank you, Elm Bank."

Caroline W
carehome.co.uk rating: 4.92 out of 5

"Moved my parents in last week to this wonderful care home. The manager and her staff were excellent in getting them moved in within 24 hours' notice. Elm Bank Care Home is a wonderful place, and I'm sure my mum and dad will be very happy there!"

Allen W
carehome.co.uk rating: 5.00 out of 5

"A beautiful place. Take very good care of all residents and was able to work with them within the home. The resident I spoke to at Elm Bank Care Home said it's a lovely place and overall enjoyed herself and her stay here."

Coral B
carehome.co.uk rating: 5.00 out of 5

"An excellent stay and would recommend it to anyone. The food and service all excellent."

J D
carehome.co.uk rating: 5.00 out of 5

"I contacted Elm Bank in regards to respite (post-op) care and was warmly welcomed by the Customer Liaison Assistant and her team. From the moment I arrived the staff have been overwhelming in terms of care, attention as well as food, drink and basics. I have spent time with many of the residents, and all have nothing but praise for the staff in what is a physically and emotionally challenging role. Thank you so much for getting me back on my feet. I will never forget your kindness and support."

C B
carehome.co.uk rating: 4.67 out of 5

"I had little idea what to expect and have been genuinely astounded by all aspects of the operation of this facility. At the end of the day everything turns on members of staff and yours have been exemplary to a result, and I would hope that you recognise how good your team at Elm Bank is and look after them accordingly."

M S
carehome.co.uk rating: 5.00 out of 5

"Very pleased with everything."

Elizabeth G
carehome.co.uk rating: 5.00 out of 5

"Enjoyed my stay, very comfortable in every way. Staff are always nearby in case they are needed. Highly recommend."

A C
carehome.co.uk rating: 5.00 out of 5

"Floor 2 staff are always very helpful and keep me informed of Mum's health. I have no issues with the home and would recommend it to others."

Albis D
carehome.co.uk rating: 4.17 out of 5

"The care home felt high quality as it consistently reaches the goals a care home is required to meet. Staff were hardworking and compassionate. Facilities were at a high standard, and the scenery had a nature-themed feel. The activities were good, and I saw several people in the rooms where the activities were held. I would recommend this place as it achieves the criteria that a care home should and goes beyond."

Alex D
carehome.co.uk rating: 4.33 out of 5

"I was very satisfied with all the care my husband received, all the help was first-class."

Joan B
carehome.co.uk rating: 5.00 out of 5

"This is a lovely home, with good food and the most wonderful carers. I would not hesitate to bring my mother back to stay."

D C
carehome.co.uk rating: 5.00 out of 5

"I enjoyed my stay and will be staying again."

I M
carehome.co.uk rating: 5.00 out of 5

"Thank you so much for the care, compassion and empathy you gave my relative up until the end of his life. He loved the home and the staff. You were also very supportive of my mum. You went above and beyond your duties. For their 25th wedding anniversary in November, you provided a private area for them to have a meal together with candles on the table and making them a cake. Christmas Day arrangements were made so mum was able to have Christmas dinner with my relative. My mum and I cannot thank you enough."

Donna M
carehome.co.uk rating: 5.00 out of 5

"The staff are very good and the food is excellent. A warm welcome from the receptionist every time. 2nd floor, bloom trail team leader is caring."

Vera F
carehome.co.uk rating: 4.58 out of 5

"My mother has been here for four to five years. I live in South Africa so can only visit occasionally, especially since Covid. We have been comforted by the fact that Mum has been cared for so exceptionally well. She has dementia but seems very happy and well. My father has now also entered the home at the age of 101 and is also happy here. Mum is 100 years old on the 18th of April and the home has been amazing in celebrating this wonderful event with the family. As they did with Dad's 100th birthday. We have nothing but praise for all the staff. A big thank you!"

Sheila D
carehome.co.uk rating: 5.00 out of 5

"Dad has been on Blossom Trail for five years plus. He is happy here and well looked after by all staff. He enjoys singing and reading/being read to. I feel confident that all his needs are met by the team, keep up the good work."

Joanna W
carehome.co.uk rating: 4.92 out of 5

"Barchester Elm Bank Care Home is absolutely brilliant and I could not fault the respite care stay for my father. All the staff are kind and nothing is too much trouble. I was confident that my father was in a safe environment being looked after."

D A
carehome.co.uk rating: 4.67 out of 5

"My mother has been a resident at Elm Bank for 3 years. She is well cared for and very much likes the staff members. She is treated with care and consideration. She enjoys the food and eats well. She very much enjoyed the chicks that hatched at the home recently."

A E
carehome.co.uk rating: 4.58 out of 5

"My wife has come on so well since her stay in Barchester Elm Bank Care Home. She loves the company of other people. The staff are very good, those I have met have all been helpful towards her and the family when we call in. A home I will recommend to anyone."

Michael C
carehome.co.uk rating: 4.67 out of 5

"What a lovely visit I had this week. The manager and her team were so friendly and approachable. They could not have been more welcoming. Such a happy atmosphere. The time and advice given by members of staff during my visit is very much appreciated."

V M
carehome.co.uk rating: 5.00 out of 5