Reviews for Elm Bank Care Home

"My mother has been at Blossom Trail for a couple of months now. She is much happier and settled on this floor. She has a bit more help which goes a long way. Well done to all staff that helps her, gives me a bit of peace of mind. Thank you."

C G
carehome.co.uk rating: 5.00 out of 5

"My mother has been at Blossom Trail for a couple of months now. She is much happier and settled on this floor. She has a bit more help which goes a long way. Well done to all staff that helps her, gives me a bit of peace of mind. Thank you."

C G
carehome.co.uk rating: 5.00 out of 5

"A very pleasant home, light and airy. My partner was on the dementia floor for respite. The staff came across as caring and experienced. The room was clean with a wet room, facilities looked good. It's just a real pity I was told they couldn't have her again when I picked her up. She has a rare form of dementia; maybe if she was a permanent resident things may have been different."

J M
carehome.co.uk rating: 4.33 out of 5

"Following a fall, while at a previous care home, and a hip replacement, Mum has done really well at Barchester Elm Bank Care Home. She has been encouraged to eat, is fed well, has taken part in activities and been so much more socially involved with others than she was before. I am pleased with how she has progressed and happy with the level of care."

F D
carehome.co.uk rating: 3.92 out of 5

"A very pleasant home, light and airy. My partner was on the dementia floor for respite. The staff came across as caring and experienced. The room was clean with a wet room, facilities looked good. It's just a real pity I was told they couldn't have her again when I picked her up. She has a rare form of dementia; maybe if she was a permanent resident things may have been different."

J M
carehome.co.uk rating: 4.33 out of 5

"Following a fall, while at a previous care home, and a hip replacement, Mum has done really well at Barchester Elm Bank Care Home. She has been encouraged to eat, is fed well, has taken part in activities and been so much more socially involved with others than she was before. I am pleased with how she has progressed and happy with the level of care."

F D
carehome.co.uk rating: 3.92 out of 5

"My mum was a resident for the last 16 months. It is very clean and modern. All the staff are friendly, supportive and very kind to both of us. The care Mum received was excellent, especially in the last few days of her life. I shall always be grateful to all of the staff and would recommend this care home."

Sue
carehome.co.uk rating: 4.92 out of 5

"The reception staff are always helpful. We ordered lunch in the small restaurant room as part of a celebration for the birthdays of my sisters. The service by the young waiter was excellent and friendly. Staff at Elm Bank are all very good. Mam appreciates the care she receives and enjoys the activities and food at Elm Bank. We are pleased that mam is happy and safe."

E S
carehome.co.uk rating: 4.25 out of 5

"I feel that this care home and all the carers (especially one lady) are doing a marvellous job in caring for my mother. She has made it possible for our family to see and speak with my mother. This has been very reassuring for myself (I live in Spain) and my family - especially during this pandemic. My mother looked very well when I spoke to her and the carers were friendly and helpful. As a family we try to have frequent contact with my mother and Elm Bank has enabled us to continue doing this. I’d like to take this opportunity to thank all the wonderful dedicated and caring members of staff. I know my mother is lucky to be in such a special place."

Sarah M
carehome.co.uk rating: 4.92 out of 5

"As she is full time in the care home from this week, cannot give a proper assessment, but so far so good. I will assess again after a month or so."

D M
carehome.co.uk rating: 4.75 out of 5

"I have no complaints."

Elizabeth L
carehome.co.uk rating: 3.83 out of 5

"Each area of the home I have experienced I have been extremely impressed by. All the staff are very friendly and always happy to help when possible. Overall I have enjoyed my stay."

P C
carehome.co.uk rating: 4.25 out of 5

"The care and attention given to Mum has been excellent considering the mess she was in when she was discharged from the hospital. Thanks to the care of the staff, she is 100% better now. The surroundings have also helped with her rehabilitation."

G M
carehome.co.uk rating: 4.92 out of 5

"I always seem to be ringing up these days. My dad is happy there but he is not attended to when the emergency bell rung. I witnessed this first hand when I visited, he seemed very unwell I rang the emergency buzzer waited 10 minutes, no one came, went out to find someone. Found two staff just down the hall chatting. I think they are understaffed. He was taken to hospital same night where he stayed for three weeks, the room is very grubby I think they were told to do a deep clean before he returned from the hospital after a second time of being admitted, shortly after the first one."

David
carehome.co.uk rating: 2.50 out of 5

"I saw an improvement in Mam's overall wellbeing after a week of residence in Elm Bank. Thanks to all for your help and support."

Keith M
carehome.co.uk rating: 3.92 out of 5

"Excellent care and support from friendly staff. Attractive and clean rooms."

M M
carehome.co.uk rating: 4.82 out of 5

"We could not praise Elm Bank highly enough. The care that my mum has received has been excellent. The staff are so warm, caring and loving with the residents. Nothing is too much trouble and I would highly recommend it. Altogether a fantastic experience."

Catherine B
carehome.co.uk rating: 4.75 out of 5

"I have thoroughly enjoyed my stay here and the company (other residents) and the day and night staff have been wonderful. Thank you."

Cynthia A
carehome.co.uk rating: 4.25 out of 5

"Very good at meals but not guests, very private."

Stella P
carehome.co.uk rating: 5.00 out of 5

"I've enjoyed my rest on respite care."

Marlene L
carehome.co.uk rating: 5.00 out of 5

"Peaceful, comfortable, clean. Good food, helpful staff."

George J
carehome.co.uk rating: 5.00 out of 5

"Throughout my father's stay at Elm Bank, I have found the staff to be most attentive. I had no hesitation in extending his respite care as the weeks went on. The staff quickly got to know his preferences and were very accommodating in his continuing care."

M M
carehome.co.uk rating: 4.10 out of 5

"When my time comes to be a resident, I would feel very comfortable and welcome at Elm Bank!"

Tim R
carehome.co.uk rating: 4.75 out of 5

"Staff approachable and welcoming. I feel comfortable while on the unit."

Colin B
carehome.co.uk rating: 4.00 out of 5

"I credit Elm Bank care home in giving my life back."

Jayne S
carehome.co.uk rating: 4.17 out of 5

"Comfortable in Elm Bank."

H G
carehome.co.uk rating: 3.83 out of 5

"I am a regular visitor to mum as I live nearby and have always been satisfied with the welcome and the way staff interact with residents etc. My mum has dementia and is limited in the number of activities she wants to take part in but she has never complained to me about the way she has been treated. Overall, I am content she is being well looked after which has taken away the worries I had when she lived with dad who passed away a year ago."

James K
carehome.co.uk rating: 4.00 out of 5

"Just wanted to say what wonderful care and attention my father received at Elm Bank. When he first went into Elm Bank he thoroughly enjoyed the activities and the food. But sadly, as he got poorly, the love, care and attention he got were second to none. Thank you, everyone, for looking after my wonderful, precious father. I will also miss the girls on my daily visits."

Susan C
carehome.co.uk rating: 4.92 out of 5

"My Aunt has been a resident at Elm Bank since August 2018 having moved from Dunstable to be nearer to me. I have found the home to be excellent and have been extremely impressed by the care and attention given to my Aunt. In particular, the senior carer on floor 2 has been professional, caring and friendly."

Chris M
carehome.co.uk rating: 4.92 out of 5

"Room for improvement in all areas, especially Activities."

Sheila B
carehome.co.uk rating: 2.83 out of 5

"No complaints."

John H
carehome.co.uk rating: 3.83 out of 5

"Considering the cost of care, there should be more staff."

C B
carehome.co.uk rating: 3.25 out of 5

"We pleased mum here for emergency respite care following a short illness. The staff and management were friendly and helpful. They adjusted quickly to meet mum's needs and requests. After speaking to the assistant manager an issue with drain in the bathroom was resolved. As the daughter, I felt mum was well looked after and cared for."

Deborah N
carehome.co.uk rating: 4.00 out of 5

"Care/Support depends on individual staff members. Some excellent, others not so."

O S
carehome.co.uk rating: 3.64 out of 5

"Elm Bank could be seen as expensive but when compared with other care homes charging slightly less the overall quality is worth the extra. It is hard to adjust to a life in a care home after being independent all your life but Elm Bank try very hard to make residents overcome this issue. Food is important as it has to suit all tastes sometimes can be bland. Only real issue which can be readily seen is the often staffing levels are low - overall good care."

B H
carehome.co.uk rating: 3.92 out of 5

"Since her arrival mum (and all the family) have felt welcomed. The staff, although very busy, always make time to ensure she is comfortable and happy. They have always shown the utmost care and professionalism. Food is varied for all palates and appetites. Activities are run every day to ensure everyone has the opportunity to keep occupied. Overall, we are extremely satisfied with the home and would recommend it."

Sue L
carehome.co.uk rating: 4.58 out of 5

"Pleasant environment, caring staff. Happy residents. Food good. Clean."

Lorraine G
carehome.co.uk rating: 5.00 out of 5

"More attention to detail is required!"

Angela C
carehome.co.uk rating: 4.17 out of 5

"All staff are caring and courteous to both visitors and clients. Nothing is too much trouble. Always having time to discuss any problems/issues that may have arisen. Respect and dignity is always evident, even with the more difficult clients. Having done lots of research we know this was the correct place for our parents, a real home from home."

H M
carehome.co.uk rating: 4.75 out of 5

"My mother is a resident on the third floor at Elm Bank Care Home. She has progressive dementia. All staff that come into contact with floor three ie, most staff are very understanding, compassionate towards mum. Thanks to all at Elm Bank Care Home for your support and your respects to my mum and family. Nothing is too much trouble. Thank you."

Lynn L
carehome.co.uk rating: 4.83 out of 5

"My every need was catered for. I came for a rest and got it in abundance. All staff were caring and very kind. Food was delicious and was readily available. I came for 2 weeks to recover from a fracture. This was certainly achieved. Not sure I want to go home."

Ruth C
carehome.co.uk rating: 5.00 out of 5

"I think the care home is fantastic, but I think it is very expensive. But, I can't fault the care that they give. When a resident works hard and saves for their retirement and unfortunately has to go into care and all their money is going that quick. That is my opinion. I was in a lot of care homes for my mother when she was alive and this is the best one."

J T
carehome.co.uk rating: 4.58 out of 5

"Clean, nice friendly staff. Clean building, very well done."

S B
carehome.co.uk rating: 5.00 out of 5

"My relative enjoys the activities, staff are always friendly and approachable at any time. My relative would like more days out from the care home as it breaks up the day and gives them something different. The new wallpaper is lovely and cheerful."

E B
carehome.co.uk rating: 5.00 out of 5

"Nice friendly staff. Plenty of space in the room. Good activities daily. In good decorative order."

Sandra B
carehome.co.uk rating: 4.33 out of 5

"We are delighted with the care and professionalism shown by all the staff at Elm Bank Care Home. My mother has been treated with friendliness and respect by the staff and they have gone out of their way to nurture her. She has made friends with other residents and has had a lovely nine day 'holiday'. Thank you so much on behalf of my mother and myself."

Penelope B
carehome.co.uk rating: 5.00 out of 5

"Been cared for very well. Staff very helpful and very friendly. Good choice of meals, meals were adequate. This has been my second respite period in 3 months and I have made a lot of good friends. Would recommend to any of my friends to come to Elmbank if they needed care, full time or respite."

M P
carehome.co.uk rating: 4.42 out of 5

"Elm Bank Care Home provides the different levels of care required by both wife and myself in separate facilities."

John B
carehome.co.uk rating: 4.25 out of 5

"Mum is well cared for. My sisters and I appreciate the way all the carers know and value mum. They also know us and we appreciate the way we are kept informed. Mum is respected by staff."

Anne M
carehome.co.uk rating: 4.50 out of 5

"We visit Elm Bank several times a week. The Manager has been absolutely wonderful at helping us sort a lot of things out for her. The reception girls are lovely. They are so helpful and friendly and always have a smile for us. Mother gets well cared for and her needs are always attended to. All the staff (including kitchen and maintenance) are so friendly. We love coming to visit."

Ian Y
carehome.co.uk rating: 5.00 out of 5