Reviews for Hall Park Care Home

"Mum and Dad have been at Barchester Hall Park Care Home for five months now. From our first contact with the home, we were made to feel very welcome. All the staff are very friendly and helpful and there is a lovely atmosphere. Many of the staff have been there for several years which says a lot. I come from a nursing background so have high expectations of the care and can confirm the care provided is excellent. The staff, as well as looking after Mum and Dad. always enquire how we are when we visit and are always on hand to provide advice or support. The home is currently undergoing a major refurb and we have been kept up to date on progress."

Mel S
carehome.co.uk rating: 4.83 out of 5

"Mum and Dad have been at Barchester Hall Park Care Home for five months now. From our first contact with the home, we were made to feel very welcome. All the staff are very friendly and helpful and there is a lovely atmosphere. Many of the staff have been there for several years which says a lot. I come from a nursing background so have high expectations of the care and can confirm the care provided is excellent. The staff, as well as looking after Mum and Dad. always enquire how we are when we visit and are always on hand to provide advice or support. The home is currently undergoing a major refurb and we have been kept up to date on progress."

Mel S
carehome.co.uk rating: 4.83 out of 5

"A lovely team that looked after my grandad, he felt comfortable at hall park and was well looked after. Granddad used to love hot chocolate as his hot drink, the team would panic when they ran out and someone would go to the shop to get more. He used to say he felt like a VIP and he didn't know what he had done for them to be so nice."

K G
carehome.co.uk rating: 5.00 out of 5

"A lovely team that looked after my grandad, he felt comfortable at hall park and was well looked after. Granddad used to love hot chocolate as his hot drink, the team would panic when they ran out and someone would go to the shop to get more. He used to say he felt like a VIP and he didn't know what he had done for them to be so nice."

K G
carehome.co.uk rating: 5.00 out of 5

"Wonderful, lovely staff, the girls attend to everything."

M W
carehome.co.uk rating: 5.00 out of 5

"I think I have been very lucky to be able to live at Hall Park."

J W
carehome.co.uk rating: 5.00 out of 5

"The standard of care, comfort, facilities and activities provided by Hall Park are fantastic. All staff treat mum with great care and dignity. Mum has settled really well at Hall Park and loves the home and all of the staff. Thank you."

Victoria C
carehome.co.uk rating: 5.00 out of 5

"Dad spent a week in Hall Park whilst building work was being carried out at his bungalow. He thoroughly enjoyed his stay, saying that he was well looked after. The staff were incredible - always making sure he was ok and asking him if he needed anything. They were a happy cheerful team! It felt just like home - with home comforts and an en suite bathroom. The meals were amazing and Dad often had variations of the meals they provided! He found it very comfortable and made several friends in just a week. He will be returning, purely to visit some of the residents. He enjoyed the activities offered. Everyone was so caring and friendly. As his daughter, it gave me a lot of relief knowing he was in a safe and happy place. He would not hesitate in returning again if ever we need respite care again."

Jennie D
carehome.co.uk rating: 5.00 out of 5

"My husband came to Hall Park for respite care. He was quite confused and reluctant to join in the activities. He said the staff were very kind to him which was very reassuring to me. Thank you all."

Kay C
carehome.co.uk rating: 4.08 out of 5

"My father has recently become a resident at hall park and know this is a big change for him. The staff have made him feel at ease and we know he is well looked after and cared for. As this means such a lot to his family who just wants to see him happy and safe. I must say the receptionist has been a great help to us all and is the first person to greet you. Thank you."

Andrea G
carehome.co.uk rating: 4.75 out of 5

"Very welcoming reception area/receptionist. Homely initial atmosphere. Kitchen areas sometimes chaotic - not very hygienic in areas. Melted butter left out, opened bread, crockery not always spotless. Certain staff are excellent and discreet. Other staff much less so."

J L
carehome.co.uk rating: 3.64 out of 5

"Mum was very pleased with the accommodation - nice room, bathroom and lounges. The staff were very friendly and caring. There is a slight disappointment, however, with the food. Mum was sometimes not given enough food and the published menu was often changed on the day. Soup - although on the menu - was not routinely offered and she was given only 2 small sandwiches, which amounted to one slice of bread at tea time. Sorry to be a bit negative, but meals are a very important part of the day."

K H
carehome.co.uk rating: 4.08 out of 5

"Thanks so much for the care of my grandmother. This is the best care she has had in 5 years and I will be doing my best to get her a moved here. Thank you."

Bernadine D
carehome.co.uk rating: 5.00 out of 5

"Lovely place. The staff are attentive and caring. My Father has been there for almost two years and they have dealt with his declining situation with great care and attention."

Andrew
carehome.co.uk rating: 4.25 out of 5

"Lovely care home. Very clean. Staff lovely. Cannot fault the home at all."

Lorraine G
carehome.co.uk rating: 5.00 out of 5

"Since Dad became a resident of Hall Park we have been very impressed with the care he has received. Nothing is too much trouble. His room is kept very clean."

N G
carehome.co.uk rating: 4.25 out of 5

"My mum has settled in so well at Hall Park. The staff and other residents create a friendly, caring living environment. We are confident about the care our mum receives because the staff know our mum really well and keep us informed of how she is. They are always honest and supportive. It is clear that our mum is treated with respect and dignity."

Jenny N
carehome.co.uk rating: 5.00 out of 5

"When the time comes to go into a home I wish it could be here, as the staff are 100% great."

B B
carehome.co.uk rating: 5.00 out of 5

"We are very happy our aunt is being looked after in here. It gives us peace of mind to know she is safe."

Margaret M
carehome.co.uk rating: 5.00 out of 5

"The most caring care home I have ever come across. My sister is so happy."

Virginia H
carehome.co.uk rating: 5.00 out of 5

"Loving care in a nice purpose built home in a leafy area with nice new en-suite rooms, lovely lounges and dining rooms. The staff cared for my mum and us as if we were family. Mum lived there 5.5 yrs with dementia and some physical illnesses. District nurse service and end of life care was great and staff looked after her and us very well. Mum always said, "this is a good place". Great location. Easy drive from Wollaton and Bramcote. Nice activities like carol service, music, crafts, sponsored events and fairs. Highly recommended."

Liz
carehome.co.uk rating: 4.67 out of 5

"I cannot praise too highly the loving care and attention given to my mother and extended to my brother and myself over the last few days of her life. All the staff, carers, housekeeping, laundry and kitchen could not have been more thoughtful, helpful and generous with their time and efforts to ease that difficult period and showed the utmost tact and respect in maintaining my mother's dignity while dealing with even the most basic aspects of her care."

Wendy S
carehome.co.uk rating: 5.00 out of 5

"My mum has dementia and has now been at Hall Park for almost 2 years....we viewed 10 care homes before deciding on this one. It was definitely the right choice. In that time the staff have been so caring to mum [and me!!] even when you can see they are tired and run off their feet......they always answer my questions and when there has been a problem [mum has been in and out of hospital several times] they always ring me to discuss it. When necessary I have also talked to the GP. As mum's needs have changed they adapted her room and helped her use the facilities to the best she can ...special hoists and wheelchairs have made sure mum can still leave her room. It has regular activities/outings out, varied dinners and entertainers....also a piano which mum used to play. The whole team from the manager/carers/domestics/dining and catering/laundry ladies ALL need congratulating on doing such a good job."

Ali B
carehome.co.uk rating: 4.83 out of 5

"Hall Park is one of the nicest care homes I've seen. The staff are so caring, understanding and friendly and they have gone that extra mile to make my grandparents feel welcome. Everything seems very clean and bright and the building has a lovely homely feel to it. Everyone at Hall Park has worked hard to make the move for my grandparents as pleasant and seamless as possible and we are very grateful to them for all that they have done and continue to do. Thank you."

Amy L
carehome.co.uk rating: 4.75 out of 5

"Our mother responds particularly well to the kindness shown by the staff. Everyone is very professional and the home is beautifully presented as a living space. It is kept very clean and the laundry is an excellent service. Attention to personal care is very good. As relatives, we are able to visit at all times and are made to feel welcome. The staff are friendly and very supportive and we are updated regularly on our mother's well being."

Rachel
carehome.co.uk rating: 4.25 out of 5

"Staff are very pleasant. The home is very clean and well maintained."

Jennie S
carehome.co.uk rating: 5.00 out of 5

"Myself and family and friends who visit my mother at Hall Park Care Home are immediately impressed with the welcoming atmosphere, from the bright décor, friendly staff and general freshness and cleanliness of the home. My mother is very happy there mainly due to the help and care she receives from the staff who always try to meet her every need - nothing is too much trouble. The Pink Ladies provide regular and varied activities to which all are invited and it makes the daily routine sociable and stimulating for the residents. There is a good choice of meals and pleasant dining rooms laid up with fabric table cloths and napkins. I have visited friends in homes and looked around other homes when trying to find the right one for my mother but none have impressed me as much as Hall Park. No-one likes the thought of placing a loved one into care but it is very comforting to know that my mother is in such a lovely place."

Kathryn M
carehome.co.uk rating: 4.58 out of 5

"The staff are very attentive and caring creating a lovely atmosphere. Also, it is a consistent experience from all kinds of staff."

Alan T
carehome.co.uk rating: 4.25 out of 5

"A home from home that makes sure Mum is safe and properly cared for 24 hours per day. The staff are helpful and friendly and staff attrition is low showing how much they enjoy working in the home. Facilities are good with lots of variety in the organised events. The needs of each resident are cared for despite the diversity of needs expressed (everyone is different). I know Mum is safe and she is supported in living her life within her developing condition."

Jonathan C
carehome.co.uk rating: 3.92 out of 5

"I feel my Mum is safe and cared for at a very difficult time in her life. Her room supplies everything that she needs to keep her comfortable and the activities provide a break from monotony which she is encouraged to partake in. She eats well and always has a choice of menu. Her laundry is all taken care of and she Is offered regular chiropodist and hairdressing options. All of the residents are encouraged to interact with each other so that nobody is left on the sidelines unless they want to be. Trips out with either member of staff or visitors are also encouraged and the outside areas are fully utilised, weather permitting. It is a home from home or as close as is available under the circumstances."

Mo K
carehome.co.uk rating: 3.75 out of 5

"Mother has been here for several months and seems to have settled in well. She joins in quite a few of the activities, in fact, she does more now than when she was at home. the staff are always friendly and polite to my wife and I as well as to mother. I have no complaints whatsoever."

Jan J
carehome.co.uk rating: 4.83 out of 5

"What a lovely care home this is, everyone from the housekeepers to the laundry, Chef to the handyman. Carers to the nursing staff. The care my mother received was second to none. They all had the time to spend with mum. She went from being a dementia resident to being a resident who could be most time normal. This home is really lovely, rooms cleaned every day, beds changed every second week. Towels changed every day. Clothes washed and returned every day. All the staff know everyone and have time to talk to relatives. Nothing is too much trouble. Ask and it is done, questions answered with no erm I'll look it up, reviews done you can read all the files they encourage you to read the files and check all is well. Why the home was classed as good and excellent is beyond me."

Linda D
carehome.co.uk rating: 4.83 out of 5

"All the interaction I have had with the staff is excellent. They have been wonderful and so kind. There is not a problem that cannot be sorted. The change in my next of kin since she arrived is fantastic she looks four years younger."

Andy V
carehome.co.uk rating: 4.67 out of 5

"Communication between staff is not great, when my aunty was moved from the ground floor to the first floor (dementia) we were not told prior to this happening, when questioned about this we were told that one staff member said she thought we'd agreed this with another staff member but didn't ring us to check. My aunties tv remote was broken, I took it to the floor reception desk and was told it would be fixed/repaired, when I visited a week later it hadn't been, I complained and when the maintenance man brought a replacement he told me that he had not been informed about it at all previously."

T S
carehome.co.uk rating: 3.42 out of 5

"Parents very happy here. Friendly staff, plenty of activities, comfortable accommodation. Food has declined since new caterers took over."

C S
carehome.co.uk rating: 4.33 out of 5

"Excellent, pleasant helpful service."

N L
carehome.co.uk rating: 4.17 out of 5

"My father had a short stay of respite care. He was very happy here and made friendships with other residents. He got on well with and was well liked by the staff. Our impression of the facilities and staff was extremely favourable. We would have no hesitation in recommending Hall Park Care home."

G G
carehome.co.uk rating: 5.00 out of 5

"Hall Park has always attracted very caring pleasant staff. It has a very welcoming and friendly atmosphere and the staff go out of their way to help, support and encourage the residents."

Janice M
carehome.co.uk rating: 5.00 out of 5

"This home is a lot better than most but I do feel money is spent on how it all looks rather than substance. A new catering company was hired with fancy menu and tablecloths but the food seems worse than before, particularly for mum who is a vegetarian. We were told there would be more veg options and a better range but staff said they still have to request veggie meals!"

Helen M
carehome.co.uk rating: 3.50 out of 5

"I have been comfortable here for 3 and half years. Staff are generally friendly and caring. Choice of food has deteriorated since I moved in."

E H
carehome.co.uk rating: 3.92 out of 5

"I went to look at other care homes but this was the best. My husband has settled very well. We are very happy with all the staff."

Dorothy B
carehome.co.uk rating: 5.00 out of 5

"Found the home very welcoming and clean. My aunt seems to be doing ok, she worries that she spends too much time in her room alone."

Wendy T
carehome.co.uk rating: 4.42 out of 5

"My dad has settled in lovely at Hall Park, it was a hard time for the family at the time, to choose a care home for him. Dad always is dressed lovely and looks smart. Staff work hard and they will always help with any concerns which I may have. The food they have at meal times is healthy and they have a choice of several meals. We are welcome to eat with dad if we wish to. Staff are very friendly, always happy and have a smile on their faces and are very polite. There are activities every day and all are encouraged to take part. My dad has Alzheimer's, so he has his good days and some days not so good. In the hallways and lounges there are things on walls and in the rooms eg. pictures, boxes with old photos in, to help with their memories. In all, I could not be happier with the care my dad is getting."

Jane B
carehome.co.uk rating: 5.00 out of 5

"I visited a friend who recently went to stay at Hall Park Care Home, I did not recognise her, she looked so well, she said how she was so happy and that everyone was so nice and friendly. She loved doing the exercises and goes to all the clubs."

Betty W
carehome.co.uk rating: 5.00 out of 5

"The staff have been warm and welcoming and the rooms are lovely. The food is good and there is plenty of choice. My mum has memory issues and hasn't accessed any of the activities, staff prompts would be very helpful."

Deborah B
carehome.co.uk rating: 4.25 out of 5

"Pleased that there isn't a continuous turnover of staff. Help towards making 90th Birthday party go well. Expected the care to include soaking dentures at bedtime. On one occasion the toilet floor and carpet were soiled and could not be dealt with until the next day."

Christine B
carehome.co.uk rating: 4.25 out of 5

"Very happy with care up to, yet is a very nice place for her."

Peter R
carehome.co.uk rating: 5.00 out of 5

"I have a friend in the home. When I visit the staff are really friendly and my friend seems very content. I have visited several care homes but Hall Park is the best I've been to."

Ann B
carehome.co.uk rating: 4.58 out of 5

"We are very grateful to the wonderful treatment my sister receives at Hall Park. The staff are always welcome, cheerful and considerate - it is such a relief to know she is receiving such good care!!"

V W
carehome.co.uk rating: 4.67 out of 5

"Look after my mammar and the staff are very polite to the visitors and residents."

Kayne R
carehome.co.uk rating: 4.83 out of 5