Reviews for Hethersett Hall Care Home

"My mother has stayed at Barchester Hethersett Hall many times for respite. The home is very welcoming, spotlessly clean, lovely choice of meals. Very friendly staff. Receptionist is excellent. I cannot fault the care my mum has received."

S G
carehome.co.uk rating: 5.00 out of 5

"My mother has stayed at Barchester Hethersett Hall many times for respite. The home is very welcoming, spotlessly clean, lovely choice of meals. Very friendly staff. Receptionist is excellent. I cannot fault the care my mum has received."

S G
carehome.co.uk rating: 5.00 out of 5

"Absolutely lovely place in superb grounds. Everything is so tidy and clean and the decor is so welcoming and has been done so well, you wouldn't think you were in a retirement home. Staff are very friendly and offer you tea or coffee on your visit. Very impressive. A credit to the owners."

Andrew G
carehome.co.uk rating: 5.00 out of 5

"Absolutely lovely place in superb grounds. Everything is so tidy and clean and the decor is so welcoming and has been done so well, you wouldn't think you were in a retirement home. Staff are very friendly and offer you tea or coffee on your visit. Very impressive. A credit to the owners."

Andrew G
carehome.co.uk rating: 5.00 out of 5

"The latest CQC report says it all. Wonderful caring staff (especially thoughtful and loving during the time our Mum died), beautiful grounds and interior, fantastic activities team but systems and management much lacking and at times unsafe. Our Mum was put at serious health risk due to this, more than once. Go if you, or your relative, can make your/their needs known but if vulnerable, have dementia, find it difficult to communicate do not go (at the moment) unless you have an advocate/relative who can protect and make sure your interests are met. Hopefully, the latest CQC report will lead to a much-needed tightening of protocols, communication and systems to give a high-quality standard of personalised care everyone is entitled to!"

R B
carehome.co.uk rating: 3.17 out of 5

"Special mention must be made to one member of staff and her activities team for creating and managing a superb programme of events. Some regular gatherings but also many new and fresh ideas which are always both engaging and beneficial to residents and families alike."

Don W
carehome.co.uk rating: 4.83 out of 5

"All I can say is what an amazing event held at Hethersett hall today the Caribbean fate. So many residents, family’s, friends, and staff joining together to have a fun-filled day. The staff were so warm and welcoming making sure each resident had what they needed and was enjoying themselves. This care home is not a business it’s a family and that just shines through each member of staff and how much they care. A massive thank you to the home manager who has made this a home to shine above all expectations. Truly wonderful. Thank you all for the hard and attentive work you do."

M S
carehome.co.uk rating: 4.67 out of 5

"My husband has advanced stages of Alzheimer's, he had a week's respite in November 2018 and 3 weeks respite in February 2019. The initial greeting from management was so warm, kind and caring, that my son and I knew Hethersett Hall was the right choice for my husband. Such outstanding, high standard of care, not just to my husband, but to us as a family. Providing the very best of care from such wonderful caring staff with dignity. The carers went above and beyond to see that he was comfortable and happy. He was settled and happy from day one. They even played his music he so loves, bringing such a lovely smile to his face each time. Nothing was ever too much trouble, such friendly hard working staff. Even the receptionist was so kind and caring towards my husband. He was anxious at first but soon settled in. Providing lovely, clean rooms, like home from home. We were treated like family. What an outstanding place. Set in such beautiful kept grounds. Safety and security was excellent."

Julie G
carehome.co.uk rating: 5.00 out of 5

"Staff are generally kind and caring but small details are often overlooked, e.g. two days after coming back from a hospital stay, my sister was still in the hospital gown and with the ID bracelet on. Her cup of coffee was placed out of her reach."

M M
carehome.co.uk rating: 4.33 out of 5

"We were invited by a resident to join her family at the Bonfire Night at Hethersett Hall. We were greeted warmly, enjoyed a lovely snack and alcoholic drink followed by fire dancing and the amazing music by a duo. To see some of the residents dancing to Abba and it was so lovely to see. The fireworks were very professionally done. A lot of work but well worth the effort by the looks on the resident's faces."

C B
carehome.co.uk rating: 4.45 out of 5

"My aunt has just returned to her permanent room after moving out for renovation and redecoration. It is a pleasure to visit her in such a lovely setting. Her room and bathroom have been refurbished tastefully and to a high standard. All the work done this year has also transformed the main areas. The café is a good idea and the dining room resembles a good hotel. My aunt says she could not be in more pleasant surroundings."

R L
carehome.co.uk rating: 4.67 out of 5

"Lovely surroundings and the staff were excellent."

M M
carehome.co.uk rating: 3.83 out of 5

"My father came to stay at Hethersett Hall for 10 days. It was his first time in a care home and he was very frightened. The understanding, respect and warmth shown to my father was nothing more than outstanding, they looked after my dad as if he was their own. I could not have asked any more of them. My dad has since had to move into full-time care nearer my mum as my mum doesn't drive. It's a shame the home wasn't nearer."

Joanne D
carehome.co.uk rating: 4.83 out of 5

"My stepdad recently stayed at Hethersett Hall for a weeks respite and myself and my family were thoroughly pleased with the care that he received whilst he was there. The staff were so friendly and helpful, and couldn’t do enough, and felt reassured that the care that he received during his stay was excellent."

Francis M
carehome.co.uk rating: 5.00 out of 5

"Hethersett Hall is a brilliant residential home. Mum has been well cared for and all the staff are wonderful. There could be more staff on board as the carers are rather stretched. Also, the grounds have been neglected over the last two years. Other than that, we are very satisfied."

Jayne J
carehome.co.uk rating: 3.92 out of 5

"I pick up the toffees as a favourite of mine. Very pleased to have a favourite of mine. I enjoy the companionship - the staff are always ready to help us - pleased to help one another when they are on duty. Barchester, I would note as the top for overall needs for the adult."

Sheila S
carehome.co.uk rating: 4.18 out of 5

"You can have what you like, do what you like and the food is excellent. The staff are very kind and the place itself is lovely."

S B
carehome.co.uk rating: 4.67 out of 5

"I entered Hethersett Hall as a resident for 2 weeks to enable my wife (my normal carer) to have convalescence after a heart attack. My experience of Hethersett Hall was excellent, all staff from management to caterers to carers were considerate, attentive, helpful and thoroughly professional."

Kevin R
carehome.co.uk rating: 4.67 out of 5

"I have been in Hethersett Hall for 10 weeks. I have been very comfortable (except a problem has taken a long time to a resolve - the shower floor is in need of attention). I have found the care staff excellent. There is upheaval with builders working and this has given the kitchen staff difficulties at times."

Heather W
carehome.co.uk rating: 3.92 out of 5

"I have been here 20 months and on the whole I am happy enough. The biggest moan is about the food - we sometimes have to wait as much as 15 minutes between courses, which means the food is sometimes cold - not pleasant. The carers do not even pop their heads round the door to see if everyone is alright. We could be dead for the want of just a little peep!"

Olive K
carehome.co.uk rating: 4.33 out of 5

"A group of friends of a resident arranged an afternoon birthday party for her. Hethersett Hall staff were brilliant - we had a private area set up for us, with tea, coffee, plates and glasses. We brought our own food. The tables were laid and everything was nicely laid out and welcoming. The staff couldn't have been more helpful and this made the party memorable. It was especially appreciated that we were even able to hold the event at all, due to the renovations going on. Thank you to all the staff who made the event possible."

Gill H
carehome.co.uk rating: 4.33 out of 5

"Very good respite care. Lovely surroundings. Excellent staff."

Beryl S
carehome.co.uk rating: 3.92 out of 5

"Overall I have been very satisfied with the care my mother has received during her time here, however, my only complaint has to be about the amount of "washing" that never seems to be returned. Over the last year at least two pairs of brand new trousers, a cardigan and more recently two bras."

Wendy B
carehome.co.uk rating: 3.83 out of 5

"After a difficult start, due to her extreme anxiety and disorientation, my friend has now settled in with the one-to-one support she has had and looks well. She speaks positively of the kindness of all the staff and she enjoys the food, the comfortable furnishings and the lovely garden and views. As her friend, I have been impressed by the friendliness and approachability of the care staff. I have been informed immediately of anything untoward, such as a fall. I feel confident that she is in safe hands and receiving the personal attention that one would hope for. I was a little disappointed that appointments for hearing aids and chiropody took far longer than expected."

Jane M
carehome.co.uk rating: 4.25 out of 5

"Care/support of a high standard, with staff, particularly the unit manager in the garden house, providing an excellent one to one service. Communications with relatives has proved to be excellent with regular updates. The home has excellent links with the local doctors' surgery and is very decisive when medical input is needed. Friendly, professional, caring approach."

S H
carehome.co.uk rating: 4.08 out of 5

"I live in a pleasant room where friends and family come to visit me occasionally and take me for an outing."

B B
carehome.co.uk rating: 5.00 out of 5

"1) I cannot comment on management but am pleased to see the current team in place. Both have good experience in the care world. 2) All staff are very welcoming to visitors and smile and interact with their guests here. The wing housing the seriously disabled through dementia is marvelous. Wonderful people looking after the most vulnerable. I and my wife have total trust that our dear friend is looked after to the nth degree. We absolutely know that our friends best interests and care are the priority of this great place."

Peter W
carehome.co.uk rating: 4.58 out of 5

"I enjoy the company and the atmosphere in this home."

Daphne M
carehome.co.uk rating: 4.00 out of 5

"Very happy with the care that my mother gets. She is happy with treatment too. Staff are very patient, compassionate and attentive. Messages that I leave about my visits don't always get through though. The premises are attractive and well kept."

Christopher G
carehome.co.uk rating: 4.33 out of 5

"The staff are friendly and helpful. The food is to a good standard - my mother has put on weight since arriving. The grounds are very attractive and well maintained."

Andrew G
carehome.co.uk rating: 3.90 out of 5

"We are very pleased with how mum is looked after. She is always nice and clean, her bedroom and bathroom are also nice and clean. But mum doesn't seem to wear her glasses much and we can't always find them."

P W
carehome.co.uk rating: 4.92 out of 5

"Biggest complaint is the time of the "evening" meal. 5pm is more like afternoon tea. Also, service at this meal and at lunch is very slow. Nearly all carers are very good and helpful. It would be nice to have more chance of outside activities."

Doreen P
carehome.co.uk rating: 3.75 out of 5

"I have enjoyed my stay here."

J S
carehome.co.uk rating: 5.00 out of 5

"On arrival with my wife we were in the same room, at that time my wife found the stairs a bit much and like most didn't like the lift. The shower was V.G and the room had a view. Doors bang all night. At night 66% of the staff were called to the Garden Room, on 3 actions, this leaves the main hall with only one care person. I complained to the manager who found an extra carer. My wife had 4 very bad days and nights and all the staff were excellent. We had some good entertainment over xmas and staff joined in to make lots of fun but will definitely be going back for the winter months, on the whole the care is excellent, with much kindness. I would definitely go back if I needed care."

Alan John B
carehome.co.uk rating: 4.00 out of 5

"My friend has been in Hethersett Hall for a year now. She has settled very well and looks on it as "home". Although there have been staff changes we notice how very caring the staff are."

Jess
carehome.co.uk rating: 4.08 out of 5

"Hethersett Hall provided the perfect solution for convalescent care for our mum following a heart attack at the end of last year. She had a lovely, comfortable, homely room where she was looked after by a team of caring staff. I have to say the management bent over backwards to accommodate her - and our - needs. Family and friends were made extremely welcome, even going the extra mile to include us for a very good Christmas dinner a couple of weeks after she arrived! Nothing seemed to be too much trouble . As her strength improved, she was able to go down to the dining room every day for lunch and join in many of the daily activities provided, although she was sorry that so few of the other residents took advantage of what was on offer. Mum is in the lucky position to have been able to return to her own home, but should the need arise she wouldn't hesitate to come back."

Pat P
carehome.co.uk rating: 4.08 out of 5

"My family reviewed care homes in Norfolk and the be near my daughter. Previously had been at another Barchester house for 6 months. I find Hethersett, a great place, I under expected to find a beautiful Georgian home set in lovely grounds, lake views all round, very quiet and peaceful. These facilities can also be enjoyed from rooms with long Georgian windows making rooms bright and cheerful, tastefully furnished and decorated. Staff are very efficient, also cheerful, and attentive, most kind in a quiet way. Activities, there is something for everyone, but the freedom to choose, as always the word freedom. Food is excellent, a good menu, diets are recognised and food of choice is available, twenty four hours a day and night. (Quiet places to relax, or see a film, entertainers - each day different. Hethersett is very special in every way."

Sylvia M
carehome.co.uk rating: 5.00 out of 5

"My nan always has provided with an extensive hearty healthy breakfast. She enjoys when music singers visit the hall. She is now 100 years old so she doesn't do many activities but likes the company of her friends and the staff who look after her. The chef always provides soup for my nan, as she doesn't eat a vast quantity of food. The staff treat her with respect and also we have a good rapport with staff and management. My nan always enjoys her sherry on a Sunday before lunch!!!"

Louise C
carehome.co.uk rating: 4.25 out of 5

"My father was at the Hall for six weeks following a short stay in hospital. He settled surprisingly well and the staff were particularly welcoming and kind. The Manager takes a personal interest in all his residents and was extremely dedicated and kind. Dad's room was beautiful with good furnishings and lovely views. The food was not quite up to the standard expected but overall an excellent and positive experience."

J M
carehome.co.uk rating: 4.50 out of 5

"Since my family came into crisis the team at Hethersett Hall have been nothing but supporting, professional and empathetic to all our needs. Mum and dad are now safely settled into their new life with them describing Hethersett Hall as more of a hotel than a care home. The staff work tirelessly with a smile on their faces and nothing is too much trouble. The manager has an open door policy to discuss any issues I may have. Thank you for turning all our lives around and making transition into care so positive."

Jill D
carehome.co.uk rating: 4.33 out of 5

"Very kind caring staff. Well managed now no agency staff all full time. Beautiful surroundings lots of sitting areas so can have privacy if required. Good food meets all nutritious needs."

Bryony F
carehome.co.uk rating: 4.67 out of 5

"Really happy, welcoming care home. Lovely staff and management team keep in touch if there are queries."

Elizabeth Anne C
carehome.co.uk rating: 4.17 out of 5

"This was my first experience of a care home, I was only a resident for a week whilst my daughters were abroad. I found the staff to be friendly and helpful, nothing was too much trouble. The hall is a beautiful old house, it was a pleasure to stay in such a lovely property. The grounds were interesting as well. The food and drink were excellent and ample in proportion. Although I was only a resident for a short time, I would have liked to have the opportunity to go on more outings."

Valerie N
carehome.co.uk rating: 4.33 out of 5

"Staff are excellent without exception. Food very good and well served. Rooms bare and not often serviced."

J S
carehome.co.uk rating: 5.00 out of 5

"My stay at the hall is enjoyed and looked forward to very much. I realise it is a problem shared by half of my friends."

Joyce H
carehome.co.uk rating: 5.00 out of 5

"I have enjoyed my stay."

Barrie Y
carehome.co.uk rating: 5.00 out of 5

"I can't praise highly enough the care my mother has received - with severe dementia and needing total care. She is always presented well, clean and always looking well. She gives very little response but the care is total."

M B
carehome.co.uk rating: 4.17 out of 5

"Over the last few months, we have had meals with my mother-in-law and can say that quality, quantity and the cooking has deteriorated dramatically often food is almost inedible. Cleanliness is an issue on our frequent visits. The residents own room appeared uncleaned with crumbs and bits on the carpet and her personal table doesn't appear ever to be wiped clean. At times dignity is an issue with toilet doors being left open whilst we are in the room."

J C
carehome.co.uk rating: 2.58 out of 5

"I like my room, it's bright and light. Could be tidied up better, stains still on wall and things under the bed. Overall the staff are caring but some inexperienced. Treat me politely (some dictatorial). some go above and beyond. Bathroom not very big (where have bath). Wheelchairs often npt all intact or in good condition. Beautiful gardens, wonderfully kept. enjoy my meals and snacks - sometimes would like more to eat. Would like to spend longer in the bath. Happy to be here within reason."

J W
carehome.co.uk rating: 3.42 out of 5

"I have been at the care home for two years and have been happy."

Barbara B
carehome.co.uk rating: 4.75 out of 5