Reviews for Lancaster Grange Care Home

"Mum has dementia, the family had a decision to make as it became apparent she was unable to manage at home. When visiting Barchester, Lancaster Grange, it felt homely, the staff and residents were all very friendly, it didn't feel forced, it felt genuine and it had a clean fresh smell. Mum has been a resident for over a year now, she is content and has a busy social life, she does more than she has ever done, she is very content. The staff are all genuine and caring, they have time for the residents. I must mention the head of activities, she is one of the most caring people I have ever come across, she always has time for anybody no matter how busy she is. I don't think we would have found anything better, I cannot think of anything negative to say about the care home."

Elke P
carehome.co.uk rating: 5.00 out of 5

"Wonderful staff, caring, and understanding. Cannot recommend this home highly enough. Thank you for taking good care of my mother."

Carol R
carehome.co.uk rating: 5.00 out of 5

"I really loved the home and my father chose this place due to the level of care and attention to detail. I cannot fault the staff and the facilities, they are so clean and tidy. It feels like a hotel rather than a care home. Keep up the good work."

Hari M
carehome.co.uk rating: 5.00 out of 5

"My mother moved into Lancaster Grange a few weeks ago, during the Covid-19 pandemic. This made the transition from independent living to the care home more difficult and worrying for the family. However, the team at Lancaster Grange has been exceptional from day one. Mum has settled in far better than I could ever have hoped and this is largely due to the care and compassion that all the team have shown. The room is very well equipped and kept in good order. There is a large choice of excellent food at meal time, including cake that they enjoy between meals. There is no chance of Mum becoming bored, as the 'activities team' do an amazing job of providing numerous activities. My mum has always been a crafter and the team have ensured that she has continued to craft. There is singing, bingo, gardening and baking as well as many more activities to be enjoyed. Mum has embraced the next chapter and this is largely due to the whole team at Lancaster Grange. Many thanks to you all."

Kevin W
carehome.co.uk rating: 5.00 out of 5

"There appears to be some sort of ongoing managerial problem resulting in 7 or more managers over the last 18 months. This is discontinuity has led to poor communication and disorganisation. On the plus side, the activities coordinator was excellent. The care workers also deserve credit, especially in these difficult times."

F O
carehome.co.uk rating: 3.50 out of 5

"Myself and my friend are a friend of a resident and have been involved on quiz nights and most recently their cruise ship themed lunch. Our friend has enjoyed us visiting and thanks to the Head of Activities for including us. Our friend has asked that we let the Head of Activities know when we are able to go, so that she can be told. It was a well-planned event and a lot of thought has gone into it by the Head of Activities and the staff who help her. Well done to them."

Kath
carehome.co.uk rating: 4.58 out of 5

"Excellent home with amazing staff, nothing is too much trouble, always willing to help and offer advice, offering a wide range of menus at mealtimes, total inclusion in activities. So pleased we chose Lancaster Grange for Mum's respite stay."

C G
carehome.co.uk rating: 5.00 out of 5

"Although sadly mums stay at Lancaster Grange was brief, we cannot praise highly enough the support and care we got over that time. All offers of support were genuinely caring and we are glad that mum spent her final days here. Thank you to everyone who supported us - you are a credit to the company."

Iain B
carehome.co.uk rating: 4.50 out of 5

"I have enjoyed the week here (respite care). I enjoyed the trips out. The food has been excellent. Caring, friendly and very professional staff."

E E
carehome.co.uk rating: 5.00 out of 5

"Outstanding care. Great management and facilities, including activities."

G L
carehome.co.uk rating: 5.00 out of 5

"I regularly visit Lancaster Grange as a volunteer with my Pets as Therapy (PAT) dog. All the staff from management down are extremely welcoming and friendly. The resident's rooms and facilities are wonderful and the residents are provided with a homely environment with lots of activities regularly provided."

Helen B
carehome.co.uk rating: 4.50 out of 5

"My mother-in-law had been in Lancaster Grange for the last 3 years. Sadly she passed away on Monday 4 November 2019 aged 92. During her stay, she was very well looked after and nothing was to much trouble for the staff. The care she was given right up to her passing was excellent and she enjoyed her time in her last few years living at Lancaster Grange and loved the food. She seemed very happy and settled would have her hair and nails done most weeks and when she was well enough, loved to go to the cafe for the activities and meet up with the residents. We, as a family, could not have asked for any better care and we thank you all."

Jackie P
carehome.co.uk rating: 5.00 out of 5

"I am very comfortable in my room - meals are eaten in the dining room and I like to meet other people I know. I have always been a walker and was a county hockey player (Yorkshire in my youth). My home is now on the South Coast - very different from Yorkshire - but sunshine in my old age."

J H
carehome.co.uk rating: 4.00 out of 5

"My mum entered Lancaster Grange in July 2018 following a short stay in another care home. Lancaster Grange had a warm and welcoming feel from the start and mum settled in very quickly. At that time I found the manager and almost all staff to be excellent, sadly over the last year overall standards have deteriorated, brought about by numerous changes in management and subsequent lack of leadership. This resulted in the CQC issuing a very bad report on Lancaster Grange. I have taken every opportunity during August to speak with staff about their feelings on the recent CQC report and what they see is happening to address the issues highlighted in the report. I am pleased to say the corner seems to have been turned, staff seem to hold the new manager and his style of leadership in high regard. All staff now seem much happier and dedicated to returning Lancaster Grange to its former good rating."

Barrie D
carehome.co.uk rating: 3.50 out of 5

"My dad was in Lancaster Grange for a few months and in that time, was treated extremely well. The staff went above and beyond and always listened to my concerns. I have made many friends in such a short time and will cherish the kindness given to us but of course, the respect they gave to Dad."

Susan M
carehome.co.uk rating: 4.92 out of 5

"Lancaster Grange has gone through many changes since y father arrived in February. Unfortunately, he arrived just as these changes were taking place. Even so, certain members of staff have really tried hard in making him be as comfortable as he can be. The new manager is trying her very best at uplifting the home, she has already made a difference, these can be seen in staff training and the extra care that has been provided. I am sure that in a very short time the home will regain the recognition it deserves."

Jennifer C
carehome.co.uk rating: 4.83 out of 5

"My mum has been resident for over a year now. Currently staffing has been cut. This shows in the basic residential care of the residents; beds unmade, no fresh water or filled water jugs, lack of incontinence pads. There appears to be unrest amongst staff, who I would like to say, on the whole, are excellent, but there are not enough of them. Reason for staff cuts - Brexit! Unbelievable!"

Carol C
carehome.co.uk rating: 3.33 out of 5

"I have been impressed with the activities in progress on my last two visits. The visit by a preschool music group was clearly much appreciated by both the children and the residents. My friend is content and settled."

Andrew A
carehome.co.uk rating: 4.00 out of 5

"A lot of patience has been shown to my friend in encouraging her to leave her room and socialise. This is now paying off and she is entering into the activities. I am very pleased with the care shown to her and she has settled very well."

Susan P
carehome.co.uk rating: 4.92 out of 5

"Staff welcoming in a pleasant, caring environment. Impressed by food menu and activities offered to residents. When approached, the staff are helpful, however, on some occasions, it is very hard to find any staff around."

Carol B
carehome.co.uk rating: 4.08 out of 5

"On several occasions when we have visited mum she has been distressed. The smell of urine has been overpowering and her clothes have been soaking wet. My mum needs assistance to stand and is unable to use the toilet on her own. We have found the staff caring and friendly but lack of staff has meant the level of care is not acceptable. We would strongly recommend you review staffing levels."

Nigel R
carehome.co.uk rating: 3.45 out of 5

"Ideal location to recover from an operation. Treated with utmost care and consideration throughout my stay. The staff were delightful and every request was treated with empathy courtesy and a smile. My only complaint was the bed. Far too hard for me, my back and catheter needs. An extra 2 mattress were used but even then I found it hard to get comfortable and really never did get a good nights sleep. Would have stayed longer - except for the bed. Food - excellent. Staff - excellent."

Beryl W
carehome.co.uk rating: 4.67 out of 5

"Lovely sized room with nice view. Mum was in for respite, and I don't know if that was a factor, but I found it hard to find a senior carer to speak to."

Alison S
carehome.co.uk rating: 4.00 out of 5

"All the staff have been most helpful and caring. There are many activities and outings including entertainers and performers. It is most enjoyable to be greeted by all the staff. Thank you Lancaster Grange Care Home."

J B
carehome.co.uk rating: 4.42 out of 5

"It’s a very nice care home, spacious, light and airy and in attractive grounds. It offers a lot of activities and a nice coffee shop. The only downside to it is the cost, if you make use of all the facilities, then it’s more acceptable but if you don’t it is rather expensive."

Elaine H
carehome.co.uk rating: 4.08 out of 5

"My week stay at Lancaster Grange was just as happy as my stay last year. I admire the staff greatly and how they cope with the range of people they care for always willing to give help and assistance when needed. My family can go on holiday in the knowledge I am happy and safe in the care of people at Lancaster Grange."

F C
carehome.co.uk rating: 3.55 out of 5

"Mums review was very good, very pleasing to know how Mum's weight gain has gone up, every question I asked was answered."

Jill G
carehome.co.uk rating: 5.00 out of 5

"My mum was a resident in the home from March 2015 until July 2017. Mum was very poorly, having spent weeks in hospital, but transformed rapidly as she settled into the home. As a family, we chose Lancaster Grange for the atmosphere and impressive surroundings and were not disappointed. Mum always felt proud to welcome family and friends to her new home. Very quickly, we were able to relate to the hard-working staff who treated mum with much kindness and respect. They went over and beyond to enable her to attend the weddings of two grandchildren, one of which was 100 miles away. A full and varied programme of activities was provided including mum's beloved shopping trips! Her needs were always catered for and never more so than in the final weeks. Mum was treated with considerable dignity as indeed were the family. A couple of weeks after the funeral we were so touched with a thanksgiving service held for mum at the home to remember and share memories of her with the other residents."

Felicity W
carehome.co.uk rating: 4.83 out of 5

"We were very lucky to get Mum a place at Lancaster Grange in July this year. She initially went there for respite but is now staying long term. The care team are dedicated to ensuring the safety and care of each individual resident. The residents are treated with respect and kindness. We particularly like the ambient homely feel to the home. We visit regularly and witness (and sometimes join in with) the daily activities. The activity team are full of energy and bursting with friendliness and enthusiasm. The food is varied, plentiful and nourishing. We have found the management team to be very visible and proactive. The home is always immaculate and cleaned on a daily basis. All staff have been helpful, friendly and welcoming."

Sally B
carehome.co.uk rating: 5.00 out of 5

"Mum has settled in very well and feels happy, safe and secure. We visit regularly and are always made to feel very welcome by all of the staff from the moment we arrive until we leave, we are treated as part of the extended family. The activities team are excellent and the activities and entertainment are stimulating, interesting and varied. Mum enjoys joining in with the activities. The Cafe is great for socialising and is the central hub of the home. Mum’s care has been excellent provided by a very friendly, attentive, professional team that Mum trusts. It is obvious during our visits that the whole team take pride in their work; providing dignified care, is clean, well maintained, efficient laundry service and provides tasty/wholesome food. Minor issues have been resolved quickly and professionally. When we call and leave messages the excellent reception team always ensure Mum receives and most importantly understands the message. Mum enjoys her walks in the beautiful gardens."

S P
carehome.co.uk rating: 4.58 out of 5

"My Grandfather came to stay at Lancaster Grange for an 8-week respite, after a hip operation. The care that he received at that time was outstanding. His dignity was always respected and his requests were always met in the most professional manner. Lancaster Grange is a beautiful care Home and is kept that way in terms of cleanliness and overall presentation. We loved the fact that we could go in to join my Grandfather for lunch where the food was always amazing and we were treated so nicely. His bedroom had a lovely outlook of the garden and he enjoyed spending his time in there, getting some much-needed rest. I have no qualms in recommending Lancaster Grange in the highest regard - the Home served my Grandfather well and we were privileged to be a part of the Barchester family."

Olivia D
carehome.co.uk rating: 5.00 out of 5

"From our initial meeting to Mum going into care at Lancaster Grange, it became apparent how caring, patient and attentive the whole team are. There appears to be a seamless interaction and a joined-up approach between each element of the team to ultimately provide a high standard of care and meet the needs of my mum. I was very impressed with the ambience, cleanliness, food standard and schedule of activities from day one, and that hasn’t changed. I believe this ultimately contributes to the happy and friendly atmosphere experienced each time I visit."

Sharon S
carehome.co.uk rating: 5.00 out of 5

"Good care. Very enthusiastic activities organiser. Good food."

L D
carehome.co.uk rating: 4.67 out of 5

"This is an outstanding care home. The care home manager and all her team work so hard to make life as good as it can be for my friend and all the residents around. The manager is there long hours sometimes and always visits the residents. The gardens are divine and the walk around the outside is lovely and it's even safe. The home is welcoming and as soon as you step in you can feel the warmth and welcome. It's sad when you hear people moan sometimes about things in life but these residents are so well cared for and good amounts of staff are around 7 days a week. I have had the experience of other care settings but this is the best around this area for sure. Highly recommended and has en-suite shower rooms. There are activities and even when my friend didn't want to attend the crowds, they got a one to one provision from care people or activities. Also the manager is visible and think it's fabulous that's she will help where needed and is many times out in the areas of living."

Jenny S
carehome.co.uk rating: 5.00 out of 5

"Fantastic would highly recommend all the staff are brilliant always willing to help always very polite, rooms are brilliant size, food fantastic, all the residents are really friendly. Chef always willing to cater for you if you don't want what's on the menu."

Daniel H
carehome.co.uk rating: 4.92 out of 5

"My husband came here for respite care after an accident left him in a wheelchair and unable to come back to our home until adaptations had been done. He had a great time at Lancaster Grange and was looked after so well. In fact I don't think he really wanted to come home! The place is beautiful and the food is lovely but what stood out for us is the staff. Always smiling and very welcoming. I saw the way they were with the elderly residents when they don't realise your watching and they have so much love and compassion for everyone. It's like one big family. Thank you for looking after us all the past two months. We will miss you! Xxx"

Zoe
carehome.co.uk rating: 5.00 out of 5

"Am a resident in this care home. This company has care homes all over. The manager helped me get to my grandson's wedding in Ipswich and organised for me to have this special day by organising for me to go to another Barchester home for a few days. I travelled in the minibus with a driver and carer and they collected me for returning also. This day was so special to me but they sorted it for me and I had an amazing time. If I had missed this day I would have been very sad but they made it happen and it was a smooth and stress free time."

BILL W
carehome.co.uk rating: 4.92 out of 5

"It took my father a while to get used to being in this home, but I can honestly say once he had settled in he was treated very well. The staff are very good and although my father never wanted to go into a home, once he had been there for a while he never wanted to go home again. The looked after him from leaving hospital until he passed away, and although there are a few small things I complained about whilst he was there, I know now that he was in the best place for him and his condition. I would definitely recommend Lancaster Grange, initially it seems expensive, but when you compare with what else is available and the level of care they offer and they excellent care staff they have then I think there is nowhere better in the area."

Jackie R
carehome.co.uk rating: 4.17 out of 5

"Clean, friendly and a nice experience. Dining room well set out and good food. Staff are caring and always have time. Would recommend."

David B
carehome.co.uk rating: 5.00 out of 5

"I am always impressed when I go to visit my dad - the staff are extremely friendly and kind and seem to have a genuine relationship and affection for him. A few members of staff go out of their way, in my opinion, to find out more about my dad to then have stimulating conversations etc with him. It's a lovely, comfortable friendly environment."

Francesca D
carehome.co.uk rating: 4.67 out of 5

"On having to place our elderly parent into a home, we were pleasantly surprised at the homely feeling you get when you walk in. She had taken to living here better than we first thought as she was not willing to be put in any home at all. After being here only a short time we can see a difference in her. She has not asked to come home once."

M A
carehome.co.uk rating: 4.33 out of 5

"The home is like a 5-star hotel! The staff were excellent and my mother in law was treated with dignity, nothing was too much trouble. Cleanliness excellent. Food and drink also top class. The facilities ie hairdresser, podiatry and activities daily were a real bonus. The rooms were of a high class also. Cannot fault anything. Also, must mention what a great management team they have. A huge thank you to all concerned."

Dorraine I
carehome.co.uk rating: 5.00 out of 5

"My mother was a resident in Lancaster Grange Care Home from November 2015 until she died in December 2016. In our experience, the care staff were excellent and tried their hardest to meet the challenging needs of residents with dementia and health care needs. They were lovely with mum, and we were especially impressed with end of life management. All the staff involved made every effort to ensure that she was comfortable, pain-free, and attended at all times. We were also very appreciative of the kindness extended to the family during this very difficult time. The environment at Lancaster Grange is very good. Always clean and always a friendly welcome from the receptionists, management and all tiers of staff."

Marie P
carehome.co.uk rating: 3.92 out of 5

"My mum is very happy here and is extremely well looked after. The staff are all kind and caring. Mum is sometimes up late but she is always looked after and given her breakfast. My only concern is sometimes at weekends no one answers the telephone when I ring to see how Mum is."

Daryll D
carehome.co.uk rating: 5.00 out of 5

"My mum has settled really well at Lancaster Grange Care Home. Her opinions are sought and acted upon at the resident's meetings. She receives excellent personal care and is always treated with dignity and respect. The home is immaculate, the staff caring, friendly and welcoming. They offer a wide variety of daily activities, entertainment and trips out and families are actively encouraged to participate."

Linda P
carehome.co.uk rating: 4.92 out of 5

"It is always a pleasure to visit and to be well received by the staff on duty. I am happy to introduce friends /others to Lancaster Grange, our Methodist Church visitors are very impressed with the facilities. Keep up the excellent standards. we wish you every blessing in all your caring."

John B H
carehome.co.uk rating: 4.58 out of 5

"The atmosphere of the home is very warm and the staff are very good and caring. Activities continue to improve. I am concerned that the medical staff do not communicate and there is a 'welfare' rather than a 'solve' approach to issues. For example, my mother has a lot of ear wax with increasing deafness (which contributes to the deterioration in dementia). Despite numerous requests to get someone to syringe her ears, nothing has been done. Why the reluctance to get this sorted? Also, her left-hand remains clenched rendering her disabled, which affects her ability to eat. No attempt has been made to massage the hand and get the fingers moving and when I last looked, Mum seemed to have a fungal nail infection. Very frustrating. My mother needs assistance, encouragement and time to eat, which she does not get. It seems to be easier for staff to give her small portions rather than help her to eat a proper meal. Evenings are very dull and staffing levels at weekends remain low."

Denise S
carehome.co.uk rating: 4.00 out of 5

"The building and facilities are fairly new and so very good and spacious. The gardens are also a welcome facility. The attention and care varies according to the staff on duty. Some are dedicated carers who are very sympathetic to residents' needs, others seem as if they are just doing a job without considering the feelings of the resident. Much also depends on the number on duty. Often response to the resident's call is delayed, indicating a shortage of staff."

Pauline H
carehome.co.uk rating: 3.83 out of 5

"My ailing 90 year old father has just spent 10 days in respite care at Lancaster Grange care home. The quality of care received has been of the highest standard. It was his first time in a care home and the sensitivity and compassion with which all staff treated him was exemplary. Equally the management of his various physical problems was of the highest professional standards. It is an open and friendly care home in which Managers and staff are responsive to individuals. Certainly, my father's individual needs were catered for and he was treated with the utmost respect and dignity. The kindness of managers and staff was apparent throughout his stay. Since returning home he has continually been talking about his 'wonderful' experience at Lancaster Grange, ranging from the 'fantastic' day and night staff to the 'amazing' quality of food. The admission process by the deputy manager was sensitively managed and clearly helped to make my fathers stay such a success."

Terence T
carehome.co.uk rating: 4.58 out of 5

"The staff and activities staff can't do enough for my Dad. They give 110% and more. My Dad has gone from a frightened, vulnerable gentleman suffering from Vascular Dementia and Alzheimer's to a happy fun-loving man enjoying a quality of life that this cruel illness is slowly taking away from him. I can't thank the Lancaster Grange staff enough."

Mandie T
carehome.co.uk rating: 5.00 out of 5