Reviews for Lancaster Grange Care Home

"I had extremely good help and care today today, 15th March, above and beyond, from 2 staff members in particular dealing with me in what was a unusual situation for me, they were kind and professional in what could have been stressful for me. I have thanked them personally but wished to pass on my experience."

Mary C
carehome.co.uk rating: 5.00 out of 5

"My aunt was in Lancaster Grange for only 4 weeks before she sadly passed away. I cannot praise all the staff enough for their care of my aunt. They were all very helpful & couldn't do enough for her to keep her comfortable during her short stay. We were kept informed all the time as to what was happening. I would not hesitate to recommend Lancaster Grange to anyone"

Janet A
carehome.co.uk rating: 5.00 out of 5

"My wife has been a resident of Lancaster Care Home for 2 years. During this period I have been more than pleased with all aspects of my wife's care. The staff from the manager downwards have always displayed a professional attitude, caring support and total friendliness. I have always been informed of my wife's concerns and been involved in all decision making processes. They have been extremely helpful on occasions when I have felt confused by what has been said about outside agencies (i.e. social services). You should be proud of Lancaster Grange."

George S
carehome.co.uk rating: 4.92 out of 5

"Moving Mum to residential care was a huge decision. Lancaster Grange stood out immediately in terms of attitude, ease of planning and listening to our needs. Mum, in spite of her devastation admitting she could no longer cope on her own and leaving her beloved home, has settled in beautifully. After 10 months, she feels Lancaster Grange is her home. The staff feel like family. There is a wonderful sense of community. As her family, I feel as much a part of Lancaster Grange as the residents and staff alike. Obviously, I'd like Mum to be living independently but Lancaster Grange comes a very close second."

Helen H
carehome.co.uk rating: 4.75 out of 5

"During these uncertain times, I have felt reassures that my mum is well cared for. The staff always seem to treat her with care and kindness."

C J
carehome.co.uk rating: 4.82 out of 5

"We have been looked after very well by the General Manager who has always been willing to talk to us and help us as mum and dad have transitioned from home to residential care home living. It's early days yet to give a full appraisal of Lancaster Grange but from what we have seen so far we are are more than happy with mum and dad's choice of care home."

Richard
carehome.co.uk rating: 4.83 out of 5

"Visited my uncle here and the home is in great standard, always well maintained and gardens are well looked after. The staff are very friendly."

Kingsley T
carehome.co.uk rating: 5.00 out of 5

"My mum has recently moved to Lancaster Grange. It is a wonderful place and I would recommend it to anyone. The activities and care are excellent."

A R
carehome.co.uk rating: 5.00 out of 5

"Always a very warm, friendly and welcoming greeting by the staff, they are always so kind and caring with my grandma during our visits, especially when she gets a little confused with dementia. The activities are always so interactive and well planned and excellent. It is great to see what they do on Facebook. I couldn't have asked for a better place for grandma to be during a pandemic she is safe and cared for."

Becky A
carehome.co.uk rating: 4.83 out of 5

"This review relates to every visit we had here at Lancaster Grange. Mum is always happy and contented, she's always dressed well, hair and nails done. These things are very important to mum. Always a warm welcome by all the staff, food is good and varied. The activities are varied and tailored to residents capabilities and likes. When we were allowed in the home to visit we were able to join in fantastic, to sum up. I could write so much more."

K C
carehome.co.uk rating: 4.83 out of 5

"The staff are doing a fabulous job during this difficult time of lockdown. We regularly follow the postings on FaceBook of all the activities they are doing and they are keeping the residents busy and occupied. The visiting suite is a great idea and works very well. We have used it a few times and it is an invaluable lifeline for safely seeing our relative."

Hayley P
carehome.co.uk rating: 5.00 out of 5

"Dad was moved to Lancaster Grange when his previous home closed its nursing unit. We were initially apprehensive about how Dad would settle, as we were unable to visit in person due to Covid. However, our minds were soon put at rest. The staff are wonderful and Dad came out of his shell very quickly. He is thriving at Lancaster Grange, and we couldn't be happier about his move."

Joanna M
carehome.co.uk rating: 4.75 out of 5

"My Nan is looked after well and I know that everyone in the home is her second family. Nan always seems happy and being at Lancaster Grange has brought the best out in her."

Emma B
carehome.co.uk rating: 4.91 out of 5

"Staff and carers are always very helpful and pleasant. They appear to genuinely care for the residents and nothing is too much trouble. All are very friendly and cheerful."

Tammy O
carehome.co.uk rating: 5.00 out of 5

"I always come away after a visit knowing Mum is cared for. The staff are always polite and very friendly."

Sandie C
carehome.co.uk rating: 5.00 out of 5

"The care home and staff are always extremely friendly, helpful and very professional in all that they do and go above and beyond their duties of care. The activities and outings are always very well organised."

Steven L
carehome.co.uk rating: 5.00 out of 5

"Very good."

G S
carehome.co.uk rating: 5.00 out of 5

"Lancaster Grange is an exceptional care home where I took a week's respite care - it is an absolutely friendly atmosphere. Staff are extremely friendly."

J H
carehome.co.uk rating: 4.67 out of 5

"We were initially reluctant as a family to move my grandma from the house she has lived in for all her adult life, but we are now so pleased we chose to make the move to Barchester Lancaster Grange Care Home. It is so reassuring to know that she is safe, cared for and understood - the staff have been absolutely fantastic since she moved in. It is so lovely seeing Grandma join in with the activities on the Facebook feed and has given us a feel of her day to day life there despite lockdown restrictions. Shortly after moving in, it was her 90th birthday and the staff made such an effort to make the most of her day, including hiring a singer in the garden and hosting a party as well as ensuring as many of her family could visit her as possible, all whilst abiding by the covid restrictions to ensure her safety. I cannot praise the staff enough for their caring actions - it is an incredible relief for my parents and the rest of the family to know that she is being so well cared for and is happy and safe."

Kim H
carehome.co.uk rating: 5.00 out of 5

"This is a lovely home, nicely furnished and very caring staff. The food is excellent. They look after my dad very well. It's more like a 5-star hotel than a care home."

I H
carehome.co.uk rating: 5.00 out of 5

"Excellent facilities and very caring staff make this a happy place to reside. The entertainment staff are amazing and make a great effort to encourage participation in communal activities."

J M
carehome.co.uk rating: 4.58 out of 5

"Friendly, good level of care. Very clean. All is very good."

M S
carehome.co.uk rating: 4.58 out of 5

"Living in faw away, I don't get to visit grandma as much as I would like too but the care homes facebook page provides me with a valuable connection. It enables myself and my children to see what grandma is doing and how happy and well she looks. Thank you."

K P
carehome.co.uk rating: 5.00 out of 5

"My overall experience of Lancaster Grange is excellent. I worked in a care home for 15 years, so know what is expected from the care given to residents and the home itself. Lancaster Grange exceeds in every way. The staff are excellent not only to the residents but also to the families, nothing is too much trouble. They all seem to go over and above. The home is kept beautiful."

B H
carehome.co.uk rating: 5.00 out of 5

"I have been hugely grateful for the care and compassion shown to my father and his three daughters by all the staff at Lancaster Grange during the weeks he has been a resident there. They have been very proactive and reactive in identifying and providing the support my father has needed. Each and every staff member has been an example for your company."

J M
carehome.co.uk rating: 5.00 out of 5

"Very pleased with my mum's care. The staff are friendly and professional. I am confident that my mum is safe and well cared for. Thank you."

W W
carehome.co.uk rating: 5.00 out of 5

"We are so happy that mum is a resident in Lancaster Grange. The standards of care and respect are excellent. Mum feels safe and well cared for. We are impressed with the attention to detail and the attention to mum's interests and preferences. All the staff are professional and welcoming. Mum especially loves the soup!"

J E
carehome.co.uk rating: 5.00 out of 5

"Mum is very happy here. Loves all the staff joins in the abundance of activities. Could not want for more."

K M
carehome.co.uk rating: 4.64 out of 5

"The team are extremely kind and patient. My mother particularly enjoys the activities and the trips out with other residents. Not enough staff in resulting in 6 am shower - too early! Value for money is low. Expensive meat is not cooked so as to tender for old people, often warm. The room needs to have better insulation/draft around the door and window."

C T
carehome.co.uk rating: 3.67 out of 5

"Mum is very well cared for. She is made to feel special and part of the Lancaster Grange family. As relatives, we are made to feel part of the family too. They are a great team throughout the home."

S P
carehome.co.uk rating: 4.75 out of 5

"I like staying here at Lancaster Grange."

K C
carehome.co.uk rating: 5.00 out of 5

"I am extremely happy in the care home. Everyone is very kind to the staff. Regarding the food, I find no problem with anything so far."

J L
carehome.co.uk rating: 5.00 out of 5

"Very comfortable staff are caring and helpful."

B D
carehome.co.uk rating: 4.75 out of 5

"I am extremely pleased with all the care staff at the home. This group includes not only the direct care staff but all staff including reception, meet and greet and in particular the staff that organise activities and functions. Throughout this difficult period, they have succeeded in managing to keep the residents occupied and entertained, no mean feat. All the staff have my grateful thanks for their help and pleasant demeanour."

James M
carehome.co.uk rating: 5.00 out of 5

"I came here in early December 2021 from the hospital, after I had a fall in my bungalow and had a damaged femur. As I was now living on my own, with no relatives nearby, I always thought that Lancaster Grange Care Home was where I would like to live, and I come here without seeing it. I have sold my bungalow and I am very happy here meeting everyone and taking part in varied activities and trips out in the minibus."

Linda B
carehome.co.uk rating: 4.25 out of 5

"I would like to make a special mention to certain members of staff, they have gone way above expectations, being particularly helpful and reassuring. All the staff are very good and helpful. Thank you."

Mary C
carehome.co.uk rating: 4.75 out of 5

"Very friendly caring home. Nothing is too much bother. Residents have entertainment every day."

Sally S
carehome.co.uk rating: 5.00 out of 5

"On Monday I had the pleasure of taking my favourite mother-in-law in her wheelchair for a visit to Fernwood park opposite the home. It was organised by the senior activities coordinator, assisted by members of staff (some who had come in to help on their day off!) and volunteers. What a great idea. It made twelve residents very happy, especially as it included an ice cream! Thank you and well done."

Richard L
carehome.co.uk rating: 3.75 out of 5

"Absolutely brilliant from admin to care, to manager."

Michaela F
carehome.co.uk rating: 5.00 out of 5

"I am more than satisfied with all the staff do for me."

Irene J
carehome.co.uk rating: 4.83 out of 5

"My mum feels very safe and secure here. All the staff go over and beyond to make sure all the residents are happy and feel loved."

Susan D
carehome.co.uk rating: 5.00 out of 5

"Barchester Lancaster Grange Care Home is a good care home. It is light, airy and cheerful. The staff are great, very hardworking and caring and the food is good too!"

V L
carehome.co.uk rating: 4.17 out of 5

"Having now been a resident for three years and five months, I have to say the high standards have always been in evidence. What more can I say? I couldn't wish for more."

Pat K
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident of Lancaster Grange in the Memory Lane community since January 2023. She continues to receive excellent care and enjoys the activities as much as her dementia permits. Staff are constantly patient, kind, and caring and Mum is settled and happy in the home."

Fiona B
carehome.co.uk rating: 5.00 out of 5

"I found Lancaster Grange Care Home excellent in all I could have wished for, care, food, cleanliness and kind and efficient staff. The manager is helpful to staff and patients. The activities are outstanding and amusing. Hairdressing is very accommodating. Housekeeping and maintenance, are perfect."

Jean W
carehome.co.uk rating: 5.00 out of 5

"From the initial visit to Lancaster Grange Care Home, everyone was very helpful and supportive. My mother needed respite care after a spell in the hospital and the care and support she received have enabled her full recovery, she is now able to return to her own home. She is now confident she can manage with support from self. The staff have been wonderful and the range of activities available enable residents to mix together and have some fun. Would highly recommend Lancaster Grange Care Home."

Susan H
carehome.co.uk rating: 5.00 out of 5

"Well satisfied with a caring community."

A G
carehome.co.uk rating: 4.67 out of 5

"Excellent care home for my mum. Wonderful friendly and caring staff. Great activities and variety of entertainment. Good food, clean rooms and lovely room overlooking pretty gardens. It is reassuring to know that my mum is in good hands and being looked after so well. Thank you."

Amanda B
carehome.co.uk rating: 5.00 out of 5

"I feel that hairdressing and podiatrist should be included in our fees, as they are in most care homes."

Elsie H
carehome.co.uk rating: 3.25 out of 5

"I have enjoyed my stay here."

E S
carehome.co.uk rating: 5.00 out of 5