Reviews for Lanercost House Care Home

"My mum was admitted to Barchester Lanercost House Care Home on 10th October. The whole process was dealt with professionally and very quickly. Although her time there was short, she was given the best care, compassion and love from all the staff as she came to her end of life. We, as a family will be eternally grateful to the team that mum was kept comfortable and well cared for. Thank you all so much"

Judith S
carehome.co.uk rating: 5.00 out of 5

"My mum was admitted to Barchester Lanercost House Care Home on 10th October. The whole process was dealt with professionally and very quickly. Although her time there was short, she was given the best care, compassion and love from all the staff as she came to her end of life. We, as a family will be eternally grateful to the team that mum was kept comfortable and well cared for. Thank you all so much"

Judith S
carehome.co.uk rating: 5.00 out of 5

"When I arrived to see this facility, I was delighted! It is in a nice location and beautifully maintained. The staff are all lovely very friendly and helpful. I feel Dad is in a very caring environment and is very well looked after. As I live abroad, this is extremely important to me. Staff have gone out of their wat to ensure that Dad is catered for in everyway. As I leave to go home, I am happy to leave him in your care and hope he continues to thrive as much as possible."

Lynn W
carehome.co.uk rating: 5.00 out of 5

"When I arrived to see this facility, I was delighted! It is in a nice location and beautifully maintained. The staff are all lovely very friendly and helpful. I feel Dad is in a very caring environment and is very well looked after. As I live abroad, this is extremely important to me. Staff have gone out of their wat to ensure that Dad is catered for in everyway. As I leave to go home, I am happy to leave him in your care and hope he continues to thrive as much as possible."

Lynn W
carehome.co.uk rating: 5.00 out of 5

"My husband's aunt enjoyed a ten-night stay at Barchester Lanercost House Care Home while we went on holiday. She thoroughly enjoyed it and we were able to enjoy our break without having to worry about her. She really enjoyed the food and the company of others at meal times but enjoyed being able to return to her room to spend time in her own company. She said that all the staff were lovely and very caring and couldn't do enough for her. She is looking forward to a visit again later in the year."

A C
carehome.co.uk rating: 5.00 out of 5

"My husband's aunt enjoyed a ten-night stay at Barchester Lanercost House Care Home while we went on holiday. She thoroughly enjoyed it and we were able to enjoy our break without having to worry about her. She really enjoyed the food and the company of others at meal times but enjoyed being able to return to her room to spend time in her own company. She said that all the staff were lovely and very caring and couldn't do enough for her. She is looking forward to a visit again later in the year."

A C
carehome.co.uk rating: 5.00 out of 5

"My expereince of putting my mum in for respite is excellent. The warm welcome of all the staff was amazing. Within a week, they had got my mum up, walking with the simmer into the dining room and lounges that she was unable to do at home due to having falls. Everyone is so helpful and lovely with my mum. A special thank you to the manager, who got my mum in at short notice. The facilities are a lovely touch, for example, a coffee lounger and hairdressing salon. Very clean and relaxed atmosphere. Five-star food and drink."

Carol F
carehome.co.uk rating: 5.00 out of 5

"My mum has been in this unit for almost two years. For much of that time, she has been dependent on nursing care, carers for personal care in relation to feeding and dressing, and is unable to use a wheelchair even. When out of bed she has to use a special chair into which she is hoisted. My mum has suffered no infections or break in her skin since she arrived in the unit, except a tooth infection, that resulted in extraction followed by antibiotics. The care has been exemplary!"

Joan S
carehome.co.uk rating: 4.60 out of 5

"On our arrival to the Carlisle Suite, we were welcomed by the staff. My husband's care nurse was there from the start which was very good. The care my husband was given and myself was first class. The staff was lovely and could not do enough for him and myself. Lovely meals, the food was very good, he loved the sweets. Very good room my husband had, looking right on to the garden. Sadly my husband's time was cut short by his sudden death on the 22nd December early morning. The staff was so caring with us and were upset which to me showed how much they all cared. So much care and love to the patients."

Elizabeth A
carehome.co.uk rating: 3.92 out of 5

"I am very happy with the home. I would highly recommend the home to friends and family. The staff are kind and very professional."

Josie W
carehome.co.uk rating: 5.00 out of 5

"My husband has been in residential care since February 2016 in a succession of homes who subsequently could not meet his needs fully. Now, in the Carlyle Suite, his care is exemplary. It could not be better in my view. My daughters and I see a smiley face, not a glum one from my husband when we visit. And we see glimpses of his cheeky and jokey ways and glimmer in his eyes. Thank you so much."

Frances P
carehome.co.uk rating: 5.00 out of 5

"A lovely, friendly environment. A great location being close to the Cumberland Infirmary. A clean, warm modern building with all the facilities that you would want from a care home. The buildings are very spacious and well laid out. A great reception and dining area. The staff are warm, polite, friendly and trained to the highest standard. A really friendly care home."

Richard T
carehome.co.uk rating: 4.92 out of 5

"The home and staff are always willing to help with any arising issues. Personal care/household issues (food, clothing etc) very well maintained. Parental care - even though the need is limited - is well understood. Overall excellent care, very approachable organisation at all levels."

S C
carehome.co.uk rating: 4.50 out of 5

"My father was admitted to the elderly frail unit and was treated with dignity and respect by all staff. He was only there a short time before passing on but was happy there. The nursing staff and carers were exemplary. A top class facility for the city and I consider myself lucky that my father could be there for his final days. Safe nurtured and loved. Treated with dignity, even in death, when the staff lined up to say goodbye to him as he left the building. Sincere thanks to all from the family, who will never forget your kindness."

Julie M
carehome.co.uk rating: 4.42 out of 5

"My Late Father was a resident of Lanercost House from July 2014 to late December 2017. The Staff at the Home were always most kind, diligent and caring, making Dad's last few years when he was suffering from late-stage Parkinsons, as comfortable and safe as possible. Family and friends were also made to feel most welcome, especially my Mom who visited at least three times a week. In addition to the general excellent care, the activities were very good, and Dad greatly enjoyed the various functions regularly organised by the hardworking staff. The Home was always clean and warm. Thank you once again to the lovely staff at Lanercost House Care Home, you are a credit to your Profession."

Richard E
carehome.co.uk rating: 4.50 out of 5

"My wife has been well cared for after she was admitted to Priory Unit, Lanercost House 3 months ago. She is very happy in her new surroundings."

M B
carehome.co.uk rating: 4.92 out of 5

"My mum has been a resident in the Priory Unit since July 2018, and I’m very pleased with the care she receives. The home is well organised and I wouldn’t hesitate to recommend it. The staff are always very caring, attentive, patient, friendly, professional and approachable. There are always staff available in the unit to speak to if you have any comments or questions. There are also activities taking place every weekday for those residents who wish to take part."

Marion W
carehome.co.uk rating: 5.00 out of 5

"I have nothing but praise for the care my mother received in Lanercost House nursing home during the 3 and a half years she was there. The facilities, management and especially staff were totally professional but very caring and she received the very best care and attention at all times."

Neil D
carehome.co.uk rating: 5.00 out of 5

"My husband was a resident in the Priory Unit of Lanercost House for about six months. His condition and health changed during that time but he was always treated with care and dignity. The staff were able to adjust the care given as his needs altered. At the end of life, he was cared for with great patience and such love. The staff also supported my family and myself with patience and concern. I am very grateful to the nursing staff and carers who looked after him."

Elizabeth S
carehome.co.uk rating: 4.73 out of 5

"All staff are kind and caring to both my brother and me. Home is clean and food good."

Lesley D
carehome.co.uk rating: 4.50 out of 5

"I cannot praise the staff enough. My husband is treated with dignity and respect and he is very well cared for. This really is a home."

Daphne H
carehome.co.uk rating: 4.67 out of 5

"My sister came into Lanercost 2 years ago, she is very happy with all the care given, which is high-quality care. Managers are always happy to help with any questions, even the Divisional Director is very approachable."

Joy L
carehome.co.uk rating: 5.00 out of 5

"My mother is well looked after, all staff are good at their job and very friendly. I've been coming for three years now, the place is always clean and tidy, the food is good, I've tried it myself. My mother's room is nice. She is always dressed smartly every day, she gets her hair and nails done every week, and they keep them well entertained with different things all the time."

John G
carehome.co.uk rating: 5.00 out of 5

"Staff are caring, kind and professional. Home clean (not that nursing home smell). All staff friendly, even though, at times seem short-staffed."

Linda D
carehome.co.uk rating: 5.00 out of 5

"I would like to take this opportunity to thank all the carers/staff at the priory unit in these difficult times, my mam has been a resident of the priory unit for less than 12-months but was a resident of another suite (excellent caring staff)! Previously, she was made to feel welcome and has been extremely well looked after since she has been a resident there, we as a family want to thank you all at the care home for taking care of Mam during this covid 19 pandemic, and keeping us informed while risking your own health. Thank you from the bottom of our hearts! If there is anything that we can help with, please don't hesitate to contact me, stay safe."

Allyson D
carehome.co.uk rating: 3.92 out of 5

"I want to take this opportunity to thank the staff of Priory Unit at Lanercost House. The care was excellent and the carers went well beyond what I might have expected, arranging face time calls to my Mother during the lockdown period and remaining so positive and friendly at such a difficult time for us all. The carers were unbelievably kind to my Mother during her stay and made myself and my sister feel reassured that she was in such safe hands and was kept comfortable during her final months. A huge thank you."

Carol S
carehome.co.uk rating: 4.00 out of 5

"We would like to thank all staff of Lanercost, especially staff from Priory Unit, where our mam is. Before we went into this Coronavirus pandemic we were really happy with the care and attention Mam and ourselves receive from the fabulous staff, who are so attentive and caring. During this lockdown they have excelled, they have been cheery, happy, open to any questions we have, they always have plenty of time to talk to you when you phone, the correspondence as to what is happening has been second to none. The girls have been brilliant in keeping us in contact with Mam by Whatsapp, this is very much appreciated by us as a family, you have made this difficult situation easier for us, as we know Mam is in good hands. I would recommend this care home without a doubt, food is excellent, rooms bright and airy, but it is the staff who make it home, they become part of your family. Take care and stay safe, looking forward to seeing you all when we get back to visiting. Good wishes to you and your families."

Janice A
carehome.co.uk rating: 5.00 out of 5

"Me and my son went to visit my Dad today for the first time since lockdown, social distancing of course. Pity about the weather as we had to sit outside the window but I would do that over and over again just to see my Dad. This was the first time for me to visit the home as my Dad went in Lanercost whilst on lockdown. Was so happy to see my Dad looking so well and happy which really put my mind to rest and he was so pleased to see the both of us. The staff are very nice and my Dad seemed to get on well with them. Hopefully, we will soon be able to visit more than once a week as it will be another 3 weeks before I can see him again."

Kath C
carehome.co.uk rating: 3.50 out of 5

"Extremely helpful and friendly staff who did everything they could to welcome and look after my mother-in-law."

L H
carehome.co.uk rating: 5.00 out of 5

"Mum is much happier since she was moved to a brighter room with better views and is able to visit the garden. She enjoys activities and doesn't feel pressurised into taking part in those she is not so keen on. She speaks highly of care and attention paid to her by specific staff members but felt more recently that there were more unfamiliar faces. Once I was familiar with booking online I was able to book specific days ahead so everyone was kept informed. Most time the phone is answered and any queries are dealt with. During the isolation periods, I was kept informed and able to visit in a side room."

L M
carehome.co.uk rating: 4.67 out of 5

"Extremely helpful, plenty of activities always clean and well dressed. The food seems to be very good. The room is small but adequate with all amenities. The meeting place in the lounge is good for stimulation."

A S
carehome.co.uk rating: 4.92 out of 5

"My mum has only been at Lanercost House for three and a half months. At present, I can only speak highly of the place and staff. Everyone seems to be helpful."

G B
carehome.co.uk rating: 4.58 out of 5

"My husband seems happy here. Always clean. The nurses get what he wants."

A B
carehome.co.uk rating: 4.44 out of 5

"First of all, I would like to apologize for the late review. To start with, the management team has been fantastic, it was a hard three months getting my mum moved up to Lanercost from her care home in Oxfordshire. Mum has been at Lanercost Care home for 2-months now, and she is settling in very well. The Carers are fantastic, so kind and friendly, can't thank them enough. So very happy."

Gary E
carehome.co.uk rating: 5.00 out of 5

"We came for Queens Jubilee family fun day recently. We all loved our time together with my grandmother. The festival was amazing and the staff brilliant. My grandmother was even dancing in her chair. Thanks to everyone at Lanercost House!"

G S
carehome.co.uk rating: 5.00 out of 5

"My father has been in Lanercost priory in Carlisle since 2019. When he arrived from the hospital, he was a dead man walking. He could barely stand up; he had forgotten how to eat and swallow and was told he would have a long-term catheter. When I have seen him the day he arrived at Lanercost, it broke my heart even though I visited him in hospital just four weeks before. His hospital discharge notes said ‘end of life care’. No one expected my dad to live over the next few days. But the love, care, support, and determination of the carers brought my dad back to life. They saved his life! Helping him eat and drink and spending time to get my dad back to a healthy diet. They did not give up on him. Catheter removed and amazing weight gain! He is the man he was except for Alzheimer’s. He has now been in Lanercost for almost three years this September! Thank you, Lanercost carers and management for saving my dad's life."

Debbie F
carehome.co.uk rating: 5.00 out of 5

"My husband was a respite patient in June and is in the latter stages of Parkinson’s. l was a little apprehensive and felt guilty, but as his carer, l knew l needed help. l should not have worried - his stay was absolutely brilliant, and the care and attention were first class. They were aware of his needs and the importance of Parkinson’s medication and how it has to be given at specific times and understood his eating and drinking issues. His room and bed were spotless. Communication was brilliant, and he made a favourable impression on everyone he came in contact with. No issues or health problems arose, and I can now continue caring for him with the knowledge that when l need a break again and there is availability, he would be welcome back. Many thanks from a happy, grateful wife."

Patricia G
carehome.co.uk rating: 4.58 out of 5

"I would like to say a massive thank you to the whole team at Sycamore Unit for looking after my dad over the past two years. Unfortunately, he sadly passed away in April; however, I was so impressed with the compassion and care everyone showed to my brother and me, and more importantly, to my dad at the end. During the two years, my dad loved at Lanercost, we were all made to feel like a big family. I would recommend the home to anyone."

Sarah B
carehome.co.uk rating: 5.00 out of 5

"My husband was in for respite and although reluctant to go, he had a positive stay. He was treated with the utmost respect and care. The food choice was amazing and he had plenty of visitors who commented on how nice the home was, clean, fresh and tidy and that the 'bistro' was an unexpected treat."

Carol C
carehome.co.uk rating: 5.00 out of 5

"My father chose Barchester Lanercost House Care Home for respite care when his Parkinson's became unimaginable for him (mainly anxiety problems). As a family, we have been extremely impressed with everything about the home and every member of staff that we have met. This combines the luxury of a hotel with the warmth of a family home. The place is spotless, the food delicious and every need is catered for (resident and family). We were impressed by the welcoming sitting room with tea and coffee facilities (also cakes) for all. My father has now decided to stay longer."

Barbara H
carehome.co.uk rating: 5.00 out of 5

"Barchester Lanercost House Care Home is such a welcoming and friendly care home. The environment is very clean and fresh and the decor is impeccable. The staff, from management to nurses to the cleaners, are outstanding in the care and attention they give to each and every resident, no resident is ever left without attention and each and everyone has a nurse/carer to escort them to the restaurant at mealtimes. The standard of love, care and attention in Lanercost is absolutely premier league! I simply cannot find fault, I've tried but cannot... outstanding."

B M
carehome.co.uk rating: 4.83 out of 5

"I find the staff to be extremely professional, keen, enthusiastic, caring and friendly. The atmosphere of the homes good and seems to be well-staffed. My mother-in-law was welcomed into the home's 'family' and is well known by staff who help make the stay comfortable, safe and inclusive. I also find the staff interact with families exactly the same way."

T P
carehome.co.uk rating: 4.00 out of 5

"My family chose Lanercost for a respite break for my Father when his mobility declined to a point where my Mum could no longer manage at home on her own. Whilst we set up Home Care, Dad had a break in Lanercost. At the time of writing, he has been there for about a week, and he is so settled. I cannot tell you the weight off my mind/shoulders in seeing how well cared for he is. He has been extolling the virtues of how lovely all the staff are. His room is clean as is the whole facility and it feels like such a safe, warm space. He is a big foodie and cannot sing the praises enough of the catering, and they have accommodated his diabetes requirements splendidly. The staff at Lanercost have been lifesavers in supporting my family at what was a tricky time and I cannot thank or recommend them enough."

Alexandra W
carehome.co.uk rating: 4.58 out of 5

"I would like to say a big thank you to the carers and nurses on the piory ward, my mam was a resident there for 4 years and they all looked after her and I know my mam would have been overwhelmed. My mam passed away on the 22nd of February, we got the call the Friday before that to go and say our goodbyes. I stayed with her to the end. The staff wanted to say their last goodbyes to my mam and that meant so much to me. They looked after me all the time I stayed there so I would like to say a big thank you to all of you."

Amanda H
carehome.co.uk rating: 5.00 out of 5

"Our friend needed care after an operation. She also had dementia, and in time, will need permanent care, which she had been against. However, after a short time at Lanercost. She has thrived and looks better than we have seen her in a long time. She tells all her visitors how wonderful the staff are and how comfortable she is there. We could not have found her a better place to stay. Thank you, Lanercost."

Jacqueline W
carehome.co.uk rating: 5.00 out of 5

"Staff are always warm and welcoming. I believe my aunt is well taken care of by staff. Facilities are always clean and tidy. Wish the sofas could be changed, they look old and run-down."

P B
carehome.co.uk rating: 3.82 out of 5

"My expereince of putting my mum in for respite is excellent. The warm welcome of all the staff was amazing. Within a week, they had got my mum up, walking with the simmer into the dining room and lounges that she was unable to do at home due to having falls. Everyone is so helpful and lovely with my mum. A special thank you to the manager, who got my mum in at short notice. The facilities are a lovely touch, for example, a coffee lounger and hairdressing salon. Very clean and relaxed atmosphere. Five-star food and drink."

Carol F
carehome.co.uk rating: 5.00 out of 5

"My aunt came to Lanercost in August 2023 gravely ill. Thanks to the wonderful staff at Lanercost, they not only revived her but gave her and the family 12 more months of life. During the 12 months, my aunt received quality, loving care and was able to enjoy a reasonable quality of life again. All staff (manager deputy, reception, nurses carers, cleaners, catering, maintenance) were always polite, courteous and helpful and displayed exemplary and professional standards. Barchester should be proud."

Glen B
carehome.co.uk rating: 5.00 out of 5

"Only one thing to say "excellent" none better."

Jeff C
carehome.co.uk rating: 5.00 out of 5

"The dementia care my mother received while in Barchester Lanercost House Care Home has been of the highest order. All of the staff have been excellent and it is a very caring environment, not only for her but for the family as well."

Jane B
carehome.co.uk rating: 4.58 out of 5