Reviews for Magnolia Court Care Home

"Barchester Magnolia Court Care Home is a well-run, clean and efficient care home. Its staff are friendly, efficient, caring and supportive. A real credit. The residents are treated with dignity and respect and us, as visitors, receive a friendly welcome and my friend is always happy there."

N P
carehome.co.uk rating: 5.00 out of 5

"Barchester Magnolia Court Care Home is a well-run, clean and efficient care home. Its staff are friendly, efficient, caring and supportive. A real credit. The residents are treated with dignity and respect and us, as visitors, receive a friendly welcome and my friend is always happy there."

N P
carehome.co.uk rating: 5.00 out of 5

"My brother stayed at Barchester Magnolia Court Care Home for two weeks respite. I visited regularly and was very impressed with the home. All the staff were warm and welcoming to us. The care that my brother received was second to none. The food was excellent. Nothing was too much trouble. If I could give more than five stars I would!"

Alison B
carehome.co.uk rating: 4.83 out of 5

"My brother stayed at Barchester Magnolia Court Care Home for two weeks respite. I visited regularly and was very impressed with the home. All the staff were warm and welcoming to us. The care that my brother received was second to none. The food was excellent. Nothing was too much trouble. If I could give more than five stars I would!"

Alison B
carehome.co.uk rating: 4.83 out of 5

"Every time we have visited, we have been warmly welcomed and impressed with the cleanliness of the facility. There are an amazing number of activities for the residents, keeping them engaged. It brings us tremendous peace of mind having mum cared for here."

N S
carehome.co.uk rating: 4.92 out of 5

"Every time we have visited, we have been warmly welcomed and impressed with the cleanliness of the facility. There are an amazing number of activities for the residents, keeping them engaged. It brings us tremendous peace of mind having mum cared for here."

N S
carehome.co.uk rating: 4.92 out of 5

"On the whole a good experience, in particular, a responsive and engaging manager with staff who are friendly and helpful."

M E
carehome.co.uk rating: 4.36 out of 5

"My sister was admitted as a temporary/respite resident following several months in hospital settings following serious falls resulting in fractures that left her virtually immobile and suffering from ongoing health problems. To compound the problems, her admission came shortly after the COVID 19 Lockdown measures were announced, as both the NHS and Care Sector came under unprecedented pressure. In spite of the challenges, the team at Magnolia were unfailingly helpful in arranging her admission, managing the required isolation and providing care and support during her stay. Staff directly involved in her care were very helpful in overcoming the difficulties in communication created by the Lockdown and sympathetic to my sister and to myself and others trying to maintain contact with her. The management team were helpful in relation to all medical and nursing matters and particularly so in arranging her final transfer to a long-term place in another nursing home in spite of COVID 19 problems."

Christopher L C
carehome.co.uk rating: 3.42 out of 5

"This home is very well run by the manager and her staff, who maintain a friendly but professional atmosphere. They are very welcoming to visitors and helpful when the needs of residents require discussing. The home has been built some years ago, so that the rooms are rather small and lack ensuite showers. However, major modernisation would involve loss od a number of rooms and probably make the home not viable economically. The staff manage this limitation very well."

D T
carehome.co.uk rating: 4.75 out of 5

"My mother has been a resident at Magnolia Court for almost two years with advanced stage dementia with Lewy Bodies. She requires full care. I cannot praise the staff highly enough. Even though my mother cannot communicate and is immobile, she is treated with warmth, dignity and affection, gentleness and consideration for her every possible need. Returning from 5 days in hospital with a chest infection was like coming home; my mother was welcomed and she settled back into her own bed with relief. I, myself, look forward to visiting and spending time - the friendly, inviting atmosphere and high level of competency give absolute confidence in the care residents receive. The gardens are beautiful, the food superb, residents' own rooms and the dining room and lounges are elegant. We feel incredibly lucky that mum has had her end of life in contentment and love at Magnolia Court."

Helen T
carehome.co.uk rating: 5.00 out of 5

"My husband came to Magnolia Court with advanced bladder cancer. He was looked after very well by very caring staff. The management was excellent and immediately dealt with any problems which we identified. All the staff were very friendly and willing, from the kitchen staff to the cleaners to the nurses."

Barbara F
carehome.co.uk rating: 4.83 out of 5

"My dear friend and former mentor needs memory care at this time in his life. He is an extremely dignified gentleman with a long and illustrious career. The care that he is receiving is superb. The staff are extremely professional in their care of all residents. The atmosphere is pleasant and all residents are treated with patience, respect and dignity from everyone on staff from nurses, aids, meal service, cleaning to administrative staff. What an amazing place!"

S S
carehome.co.uk rating: 5.00 out of 5

"The staff always follow residents individual requirements in a most careful manner and the food is always prepared and served excellently."

John Richard F
carehome.co.uk rating: 5.00 out of 5

"My wife has been at Magnolia Court for 18 months. She is well cared for and I am able to visit her most days. The staff are amazing. The management is fine. The cost is high but represents value for money. It is a great help that the NHS bears more than half of the cost."

Gordon T
carehome.co.uk rating: 4.18 out of 5

"My husband came for 2 weeks respite care while I was on holiday. He had been here before and he has been very comfortable and happy. The staff are most helpful in helping us. A very good atmosphere. Thank you"

Rosemary L
carehome.co.uk rating: 4.91 out of 5

"The staff work as a team, you don't hear 'I am not on this duty'. Staff is very helpful."

Surrinder P S
carehome.co.uk rating: 5.00 out of 5

"From my first visit to Magnolia Court Care Home, I found the care home itself, spotless and well kept. the atmosphere and staff (all members) were warm friendly and very caring. There was constant activities, meetings and events that included family as well as relatives. Information was up to date and displayed throughout the building. It is a pleasure to visit my Mother here as I am confident she is receiving the best of treatment. Staff keep us updated and involved in all matters."

Hyacinth F
carehome.co.uk rating: 5.00 out of 5

"Apart from a couple of problems with one of the carers, we are extremely satisfied with the overall standard of care."

Mark L
carehome.co.uk rating: 4.33 out of 5

"Magnolia is a very friendly, clean and buzzing with life nursing home. Residents and staff are one big family. There is compassion, understanding and help. Especially in the critical situations when residents and their families need to be comforted when the grief and distress need to be eased. Personally, I am grateful for the attention and help my husband and myself experienced."

M W
carehome.co.uk rating: 4.50 out of 5

"My aunt-in-law was in Magnolia Court (Barchester Care Home) for nearly six years until she passed away peacefully aged 91. Throughout her stay we had no significant complaints: she was well cared for and comfortable, and the staff were always kind and gentle to her. It is a pleasant care home with high standards and I thoroughly recommend it."

Jane B
carehome.co.uk rating: 4.75 out of 5

"I fell just before Christmas 2017 and fractured my left humerus, just below the shoulder. Over Christmas, my two daughters looked after me (I live alone) but I decided to go into care and let them be free of worry. This home is delightful - the staff is a real league of nations but they work together very harmoniously and nothing is too much trouble. As to cost, it is dearer than other homes in the neighbourhood but in my opinion, it is well worth the extra expense."

John D
carehome.co.uk rating: 4.83 out of 5

"Magnolia Court is an extraordinary care home. It is, in my experience, difficult to manage the enormous pressures of caring for the elderly, frail and vulnerable members of our society. Our aunt has been looked after with an extraordinary degree of professionalism, dedication and real care. It is not just one person who makes the difference but the way everyone seems to work as a team. My aunt's dignity and humanity are respected and acknowledged and every attention is given to the details of her care by the wonderful staff and management of this excellent care home. Fantastic."

Declan F
carehome.co.uk rating: 5.00 out of 5

"Over 30 years ago I was befriended by my then neighbour. As the years passed I moved but she remained in the same area. As she had no family I became her next of kin and had to eventually move her to a home. After looking around I found Magnolia court. The care was second to none and the staff are caring and compassionate. She remained there very happily until she passed away recently."

Jane S
carehome.co.uk rating: 4.58 out of 5

"My mother stayed for over 1 month in short-term respite care and her stay was very comfortable. She was apprehensive but she was well supported from the start and the manager met personally with me to review options and explain the process, which put my mind at rest. The food was to our surprise very good and the rooms were well appointed. The downstairs sitting room area is lovely for a chat and the staff were always accommodating. I highly recommend Magnolia Court."

Adam
carehome.co.uk rating: 4.83 out of 5

"The home is clean and neat. The staff are excellent and professional in their duty. They are warm and receive you with a smile and assurance."

Adedayo I
carehome.co.uk rating: 4.67 out of 5

"I came to Magnolia Court to recover from a broken wrist and I found all staff and facilities to be very good, as per my ratings below."

Beverley D
carehome.co.uk rating: 4.83 out of 5

"I would like to say I am a long time friend of a resident for over four years. I always find she is well fed and kept very clean too. I would notice if it was not as I still do volunteering with elderly folk in the Hospital. She appears content with her surroundings and the staff say she is sweet, I think so too. In my opinion, she is given great care in all areas of her being here."

Cynthia P
carehome.co.uk rating: 4.27 out of 5

"The majority of staff are kind and thoughtful but the turnover is alarming, meaning that at times, the provision is not adequate and the residents and remainings staff are therefore not fully supported. The entrance hall and downstairs lounges are well decorated and smart but more care should be given to individual rooms, upstairs lounges and the maintenance of furnishings and fixtures."

G S
carehome.co.uk rating: 3.42 out of 5

"Entering the home is welcoming and bright. The nursing and care is of the highest standard. There are always nurses and carers on hand to keep the residents safe and cared for. Magnolia Court is well run by the management."

C L
carehome.co.uk rating: 4.09 out of 5

"I think this is one of the best homes in London. Every member of staff is so courteous and so very helpful."

Inder S
carehome.co.uk rating: 4.83 out of 5

"This care home cannot be faulted. Excellent in every respect."

Beryl T
carehome.co.uk rating: 5.00 out of 5

"My mum stayed here for 3 weeks respite at short notice, as she had high anxiety as the rest of the family were going abroad on holiday for 2 weeks. The staff were outstanding, they developed a care plan and reassured us they would provide excellent personal care and they did. Nothing was too much trouble and my mum has come home physically and emotionally stronger than ever."

J D
carehome.co.uk rating: 4.75 out of 5

"There should be more carers in order to provide a prompt and personal quality service. The carers are wonderful but need help."

M F O
carehome.co.uk rating: 4.33 out of 5

"The ability of staff varies between highly experienced and charming to stupidity almost beyond belief! Some of the divisions of responsibility of different levels of staff are ridiculous. For instance, I now know why all care homes smell of urine. I had a serious spill of catheter bag of urine which required immediate attention as it was on a carpeted floor. But the nurse couldn't mop it up and the assistants could not mop it up- it had to wait for a "domestic" to do it by which time the whole carpet needed to be cleaned and the smell is still present."

P L
carehome.co.uk rating: 3.33 out of 5

"Magnolia Court is very well maintained. Very clean with attractive lounges. There is entertainment for residents and care is taken to make residents feel at home. The standard of nursing is excellent and I feel very confident that my husband is being looked after. The carers are friendly and kind and I have no complaints."

S T
carehome.co.uk rating: 4.33 out of 5

"The staff are kind and caring, always smiling and very professional. I have no other experience of care homes but I believe this home is exceptional. It is very calm and you feel that your loved ones receive all the medical and caring support they need day and night. The rooms are bright and clean (just a little small!)."

Emma K
carehome.co.uk rating: 4.55 out of 5

"Staff are excellent. They are very patient and kind and that is the most important thing. Cleanliness is excellent and I would recommend this care home to anyone."

Rachel H
carehome.co.uk rating: 4.50 out of 5

"Fantastic entertainment for the residents birthday celebrations. Activities staff really make an effort for the residents. Kind and considerate."

Mia O
carehome.co.uk rating: 3.58 out of 5

"I am writing to thank all the staff and management of Magnolia Court on behalf of my mother. We needed a home for my mother to stay in and be looked after during the period while her home was redecorated and renovated. The staff were excellent, loving and care. Day to day care and the attention to her needs were excellent. Whenever I visited my mother, I noticed how much she enjoyed her stay at the home. The management was very accommodating and flexible to our needs and specific requirements. We would definitely use the home again if needed."

Ronnie
carehome.co.uk rating: 5.00 out of 5

"I had an amazing experience during my stay at this nursing home. Staff had been very caring, friendly and helpful. Always willing to go that extra mile to bring a smile on your face. Rooms are always kept clean and tidy. Even at reception, you will always receive a warm welcome. Overall, our experience has been amazing and wonderful. Would highly recommend."

Daisy B
carehome.co.uk rating: 5.00 out of 5

"I found the service of care workers/nurses excellent. All the entertainment was of a very high standard and most enjoyable. The cuisine was also very good."

H M
carehome.co.uk rating: 4.00 out of 5

"My husband was at Barchester Magnolia Court Care Home for almost 5 years and was cared for to a very high standard. Food very good, nursing excellent, cleanliness excellent and activities very good. I am very happy he spent his last years in such an excellent nursing home. I was there every day so I realise how well he was cared for."

Marian M
carehome.co.uk rating: 5.00 out of 5

"I am writing on behalf of my Aunt to very highly commend the Activities Team. This culminated in the “multi-birthday” party for all the residents with birthdays in November. Not only was there attention to detail in the planning but the care & support that they showed (and always do) to each resident (& family member) to make EVERYONE feel special & included is remarkable. Nothing is too much trouble & they seem to be able to unite the whole team (including nurses/carers; kitchen team and reception) to all contribute (including to the dancing and celebrating!) which is a great attribute for them to have and makes us feel very special, like a big family. I believe this is important as it is the residents’ home & this family/homely atmosphere created gives a boost to the residents’ morale & keeps their spirits high. We really appreciate the hard work that is put into the breadth & variety of the entertainments that they arrange & recommend them highly."

Christine M
carehome.co.uk rating: 4.75 out of 5

"A longer version of this message was sent as an email to the Management Team on 4.6.2016: "My family and I wanted to send you a commendation for the excellent service that we feel that Magnolia Court provides to its residents from our perspective as a family who has our beloved mother living with you. Overall, as a Caring Community of Staff, you really prioritise ensuring that the residents’ do experience a family atmosphere which is conducive to their well-being and we believe they feel very safe and stable with the healthy routine at Magnolia. All this is very important to us as a family and we really appreciate all the care and love being lavished on my mother and all the residents – the kind of atmosphere at Magnolia is rare and hard to find and not to be taken for granted. Many many thanks to you all. Best wishes and Congratulations!""

Michaela M
carehome.co.uk rating: 4.83 out of 5

"Magnolia provides very good care to it's residents. Although there are obvious shortages in staff, the care, attention, cleanliness and constant stimulation of the residents is outstanding. The atmosphere in the home is very friendly, carers, nurses and the administration staff work in a very close family like unit."

M W
carehome.co.uk rating: 3.92 out of 5

"To improve care support. To improve treated with dignity from a few people in the carers group."

Gladys L
carehome.co.uk rating: 3.67 out of 5

"A lovely environment my mum can call her home away from home. She is very well looked after here at Magnolia. The home is clean, comfortable and the staff are caring and well trained to cater for the needs of the residents. Very happy with my mother's care. I feel safe in the knowledge that she is very well here. She has settled nicely and is happy, clean and infection free."

J P
carehome.co.uk rating: 4.75 out of 5

"My mother was a resident at Magnolia Court Care Home from July 2015 until January 2016. She had had a severe stroke and was unable to speak or swallow. Through her time at magnolia Court she was treated with excellent care and dignity. The staff were all caring and kind and also welcoming to the family. My mother passed away at the end of January 2016 at the age of 97. Her final years were spent in exceptionally caring nursing home."

P M
carehome.co.uk rating: 5.00 out of 5

"Very pleased with care and facilities. Staff very pleasant and food is good. My sister has been a resident in Magnolia Court for over 3 years."

Laura H
carehome.co.uk rating: 5.00 out of 5

"My mother has been here for a week's respite. She has had wonderful care and she has settled in. Would thoroughly recommend this care home. The food has been amazing. The entertainment/recreation activities have been brilliant. The activities coordinators are superb. All The staff wonderful!"

D K
carehome.co.uk rating: 5.00 out of 5