Reviews for Middletown Grange Care Home

"The wife has only been in three days but she is happy here. The carers are all very nice and helpful."

Carl J
carehome.co.uk rating: 5.00 out of 5

"Very clean. Helpful staff. Excellent visiting operatives (though restricted due to pandemic). Updates re resident and home very good."

Steve C
carehome.co.uk rating: 4.92 out of 5

"Excellent help at short notice for my mother. Check out could do with tightening up as medication and valuables left behind."

B D
carehome.co.uk rating: 5.00 out of 5

"My mum needed more help than we could provide at home following a major operation and spent almost 3 weeks at Middletown Grange to convalesce. The whole experience was brilliant, from the very first phone call/email contact, and all through her stay. Despite not being able to visit much due to lockdown restrictions, it was such a relief to know that she was getting the absolute best care and support possible, along with all the comforts of home. I can't praise the team enough, they were all friendly, helpful, kind and caring and took the time and trouble to get to know my mum - nothing was too much trouble and we wouldn't hesitate to recommend. Thank you all."

Fran T
carehome.co.uk rating: 4.58 out of 5

"Mother went in for 2 weeks respite following a knee replacement. She was fed, watered and cared for with sympathy and understanding. She is quite a difficult patient and was suffering from depression but was treated well."

Lorraine M
carehome.co.uk rating: 4.20 out of 5

"Every time I have had contact with the management they have been fantastic and go out of their way to please us. My nan is very happy here."

N D
carehome.co.uk rating: 5.00 out of 5

"Staff are very friendly. The facilities are very clean and well specified. My nan enjoys the activities arranged by the staff. Lovely garden to the front."

B D
carehome.co.uk rating: 5.00 out of 5

"Our family is extremely happy with the conduct and efforts, afforded our mother at the Barchester Middletown Grange Care facility. We trust and feel that the staff are doing all they can in the current situation."

B J
carehome.co.uk rating: 4.92 out of 5

"Kind, helpful staff showing skills with our mum. Great memories each time with visit and phone. Thank you all the staff."

Deirdre D
carehome.co.uk rating: 5.00 out of 5

"The care home were able to accommodate my husband at short notice. He received exceptional care whilst here, and unexpectedly, his own abilities deteriorated yet his care was never compromised. The nurses gave their valuable time to his needs and he was extremely well looked after throughout his stay, including supporting him and the family when he became unwell and subsequently peacefully passed away. Huge thank you to the care home manager and the team."

Valerie C
carehome.co.uk rating: 5.00 out of 5

"Fabulous home, who look after the clients with dignity and respect. Always smiley staff. A great rotation of activities and meals to keep things changing and stimulating for the clients. Highly recommended."

L T
carehome.co.uk rating: 5.00 out of 5

"A beautiful home set in a lovely setting with a delightful garden space where live entertainment can take place during the summer. When I visited the home I found all the staff extremely caring, friendly and helpful."

Fiona H
carehome.co.uk rating: 4.08 out of 5

"My mother was resident in this home for four years until her death earlier this month. The whole environment was geared up to give care to the residents. When she first arrived she was greeted by all staff, from the receptionist to carers to cook in such a friendly way, she immediately felt 'at home'. We could not have asked for more for her last years. We are just very grateful that we chose Middletown, and we would thank all staff for their care and attention and their professionalism at all times, day and night."

Peter D
carehome.co.uk rating: 5.00 out of 5

"The first time I visited Middletown Grange looking for a place for Mum, who needed nursing care - after visiting many others, I was so impressed straight away with the facilities, the gardens and knowledge, kindness and respect the staff showed to each resident. I knew she would be able to still have a life and not just live there. Five years on, I cannot thank everyone enough for the support, time and attention she was given. I would not hesitate to recommend Middletown Grange."

Laura E
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident of Middletown Grange for over a year now and her move there has been an unqualified success. We searched thoroughly before deciding on this residential home and chose it because of the obvious care attention and kindness that was offered together with nice facilities. Staff have never been anything but attentive and kind to my mother. She enjoys the food very much and in the earlier days of her stay enjoyed participating in the amazing range of activities that were on offer. Sadly she is only able to watch now but nevertheless, it provides interest and stimulation. The nursing ethos is strong and the nursing team seem well coordinated and on top of things. They have a close relationship with a local GP practice who are called in good time if there is a need. During lockdown, the pod facility in the garden was a great blessing. Thank you Middletown Grange for your care, kindness and professionalism."

Christine R
carehome.co.uk rating: 4.75 out of 5

"Although my husband was nearing the end of his life and became very depressed, he still was able to enjoy the benefit of a wonderful caring staff. Having a lovely room with a fantastic view of the garden and watching the television."

C E
carehome.co.uk rating: 4.00 out of 5

"I'm very happy here."

K J
carehome.co.uk rating: 5.00 out of 5

"I'm very happy with my experience of living in Middleton Grange."

M B
carehome.co.uk rating: 5.00 out of 5

"My mother stayed here for several months. Nurses were very helpful and very professional. The home is well managed. The environment is very friendly and very homely. The security is high. I am happy to recommend it."

Romolo S
carehome.co.uk rating: 4.75 out of 5

"My mother has been here for several months and seems very happy there. The staff are all very friendly and helpful. The care they give is excellent, always supporting the less able residents. Also, there is quite a bit of parking here which is useful when you have to travel."

Paul F
carehome.co.uk rating: 4.33 out of 5

"I am really pleased with the standard of care my parents receive at Middletown Grange. It was recently my mum's birthday and they had made a cake, staff came and sang happy birthday before sharing it with other residents. What is noticeable is the consistent nursing care which enables medications to be adjusted and problems de-escalated whereas if they were still at home they would be having difficulty communicating with the GP surgery and calling out medics on a frequent basis. It is a relief that they are not dependent on stretched NHS resources, and have 24-hour care."

Jenny C
carehome.co.uk rating: 4.25 out of 5

"My father was transferred to Middletown Grange Care Home. As a family, we were very relieved that he was safe and cared for. Obviously he was very confused in the beginning but after four weeks in their care he has settled in well. Dad enjoys the meals very much. He seems happy and content which gives us a family peace of mind. Staff, management and admin are all very friendly and caring."

Joy B
carehome.co.uk rating: 4.33 out of 5

"From our very first visit to this care home, we knew it was the right place for our mother to be. There is a lovely atmosphere and a relaxed, calm yet attentive feel, it is spacious with good outdoor gardens, that aren't just for show. The one enduring point about this home, is, without a doubt, the outstanding team of people that work here, from the reception team to the manager. The care is always exceptional. It is rare to experience a level of commitment and professionalism throughout every team member, every time we visit or speak on the phone. I have no doubt my mother is in the best place and being looked after by the best people."

David S
carehome.co.uk rating: 4.83 out of 5

"My aunt has lived a happy, comfortable and settled life at Middletown Grange Care Home during her 9 years as a resident. The staff have consistently shown warmth, affection and respect towards her and I have always been reassured that she was well cared for to a high standard by committed and hardworking staff. She was bedbound but never lonely as staff had imaginative ideas to keep her occupied e.g. an animatronic pet cat and visits from real animals. She passed away on 03/01/23. My sincere thanks to the amazing staff at Middletown Grange."

Sarah S
carehome.co.uk rating: 4.67 out of 5

"Have been coming here for the past year with my brother-in-law for respite care, now on our 4th stay. The reason we come back is every occasion we have been, everyone has been so friendly and helpful. From the initial assessment until the end of the short stays. It is difficult to find good respite but here they guaranteed a room and all the facilities needed for my brother-in-law's care needs. His needs have changed each visit, each time, the care they provided changed to fit. Communication is excellent between staff and management. Each time I have spoken directly to the manager, they have provided everything that was asked for. I have no hesitation in giving this rating as the care, surroundings, facilities etc are exactly what we have asked for."

Reginald N
carehome.co.uk rating: 5.00 out of 5

"My very dear friend is very well looked after. She is happy and the staff are very kind and attentive. Her room and bathroom are spotless. I have no worries about leaving my friend in the care of Middletown Grange."

Pat C
carehome.co.uk rating: 4.17 out of 5

"My father-in-law moved from the North to Barchester Middletown Grange Care Home at the end of January. He is happy and contented and the family are all very pleased with the care and attention he receives. Nothing is too much trouble and recently the staff hosted a superb party for his 103rd birthday which all his family attended. I would recommend Middletown Grange, without hesitation, to anyone looking for care for a loved one."

Eric K
carehome.co.uk rating: 4.83 out of 5

"Today, Christmas Day, we shared Christmas lunch with our Dad at Middletown Grange. It was beyond anything I expected. I know the food is wonderful every day, thank you chef! The little dining room was set up beautifully with decorations, lights and a lovely table for us. The carers brought our food to us and checked everything was ok for Dad and us. Throughout December Dad and I have shared some lovely activities and made a lot of memories. Today was so special and a day I won't forget. Thank you everyone at Middletown Grange."

Lyn S
carehome.co.uk rating: 5.00 out of 5

"All staff are lovely and kind. Can't do enough for us. Always welcomed with a smile and hello. Care and compassion outstanding. Food good quality and offer things off menu if don't fancy anything. Atmosphere is good, furnishings lovely. Mum feels safe and secure here."

J B
carehome.co.uk rating: 5.00 out of 5

"Our parents have been residents at Middletown Grange Care home for over 2 years and I would like to say how all the team are working hard to ensure they are having the best possible care. That includes all the caring staff, plus support staff who take the time to make a fuss about our parents. Both parents have dementia and are residents upstairs. Whilst we cannot change their medical conditions which are gradually deteriorating, I am happy in the knowledge they are safe and cared for 24 hours a day. We have occasionally visited during lunch and the staff allowed us to stay and have a wonderful meal with them which is what they used to enjoy at home."

Yvonne D
carehome.co.uk rating: 4.67 out of 5

"We cannot praise the home, the staff high enough, wonderful team. Please thank all your staff."

Alan S
carehome.co.uk rating: 5.00 out of 5

"What a brilliant day we have had here at Barchester Middletown Grange Care Home today at the family BBQ. The food, as always, was excellent and the staff were all on hand to look after both residents and families. Piano man and the saxophone player provided us with great music to sing along to. The highlight of my day was being surprised by everyone singing Happy Birthday to me with a beautiful cake. Not only are the residents looked after, so are the families. Thank you all so much for making my dad's life here so happy which, in turn, makes me happy."

Kathy K
carehome.co.uk rating: 5.00 out of 5

"Really happy, in general, with the care of Mum. Home is a warm and friendly place and, in the most, staff are focused on the dignity and support of the residents. Some carers are better than others. More help and support could be provided in small areas, such as ensuring hearing aid batteries are topped up regularly, so Mum can hear, and being aware of when her legs are beginning to swell up."

Cilla M
carehome.co.uk rating: 3.83 out of 5

"Dad and his wife were together in your care at Middletown Grange for over 2 years. Dad passed peacefully early this New Year. I would like to put in writing my thanks to all the staff for the kindness, empathy - indeed love - that you all showed our family at that most difficult time. It was so very much appreciated by my wife, my daughters, and me. My admiration and gratitude to all of you at Middletown Grange is immense. I could not think of a more wonderful place for my StepMum to be looked after still. Thank you all!"

Richard S
carehome.co.uk rating: 4.58 out of 5

"My mother spent the last two years of her life at Middletown Grange Care Home. She was well cared for, with staff taking an interest in her family and life experiences, as well as adapting their routines to suit her individual needs. They ensured she had a plentiful supply of reading material, as well as a bookcase to store them. The nurses took time to understand her complex medical needs and ensure she was comfortable, as well as keeping her informed of medical appointments. Mum shared much laughter with all the staff! Thank you from all her family."

Wendy G
carehome.co.uk rating: 4.00 out of 5

"Uncle recently moved to this care home. We were very impressed with its homeliness on our first visit, greeted by friendly, caring and professional staff. We returned to join him for lunch to celebrate his 103rd birthday with the rest of the family and were amazed to find that they had arranged and prepared one of their lounges for a large family party. We were treated to a three-course menu, with full table service and a large birthday cake, all made at the home by their own chef. A big thank you to everyone for making it such a special day for us all."

Steve P
carehome.co.uk rating: 5.00 out of 5

"The Staff at Middletown Grange welcomed the whole family to celebrate my wife's Grandad's 103rd birthday. This is our second visit and we have all been extremely impressed with the care and attention each member of staff give to each resident and guests. Thanks to the Staff for decorating the quiet room and thanks to the Chef for the delicious Sunday roast, we all enjoyed being able to share this special day together."

M B
carehome.co.uk rating: 5.00 out of 5

"Me and my family spent the weekend of the 20th of April celebrating my grandad's 103rd birthday. It was the first time I had visited my grandad since his move to Middletown Grange. The staff are amazing, nothing is too much trouble and most importantly my grandad is happy. He is cared for, kept safe and offered lots of opportunities to socialise. Carers went above and beyond, there were 14 of us who had a sit-down meal in lovely surroundings. The chef, hats off to you, our meal was lovely and the bread and butter pudding with custard was yummy. Having seen the home and met carers I felt reassured that the decision made as a family to move grandad was definitely the right one. I wish all care homes for our elderly reflected that of Middletown Grange, if they did then I am sure there would be less anxiety for those having to move to such provisions and their family."

Lisa R
carehome.co.uk rating: 5.00 out of 5

"We arrived from Plymouth, to celebrate our grandad's 103rd birthday, with all of our family, the staff were lovely and we throughly enjoyed the delicious three course meal they proved us. The quite lounge was fully decorated, with balloons and banners, which was a brilliant space to enjoy such a lovely celebration. Thank you very much for all your effort and looking after our special grandad, we look forward to our next visit!"

T B
carehome.co.uk rating: 5.00 out of 5

"My mother is very well looked after, the staff are always very helpful caring and certainly treat my mother with great respect. I don't live locally, but know that someone will always contact me if my mum isn't feeling great which means I feel comforted knowing she is so well cared for. I can't believe the work that goes into providing activities of all sorts for the residents, it's truly amazing the things they do. Thank you, Middletown Grange."

Denise J
carehome.co.uk rating: 5.00 out of 5

"My husband recently passed away and I am glad he was at Middletown Grange. He was always treated with dignity and kindness as was I when I visited. My husband had a sweet tooth and especially enjoyed the puddings and cake in the afternoon. The people who work there are special, they work hard and are always polite and friendly. My grateful thanks to them all."

Janet H
carehome.co.uk rating: 4.82 out of 5

"I found the staff and facilities were excellent, they welcomed me with cupcakes and tea and made me feel like part of the home. My mum is very comfortable and could not wish for anything else, she is 91 with dementia and relies on the staff for everything. I always feel assured that she is in the best hands when I leave."

M M
carehome.co.uk rating: 4.50 out of 5

"Mum, 86 with Parkinson's and dementia, lived at Barchester Middletown Grange Care Home for two years until her recent death, October 2023, hip break and infection - long wait at NHS hospital. The new manager, with abundant empathy, always made the time for me to chat, share concerns and quickly resolved them, when necessary. Mum was awaiting NHS physio and was still poorly. I made a monthly 200-mile round trip, was met with on-tap coffee, homemade cake and invited to dine with Mum and other residents in the dining room. During the last two and a half weeks of her life, I stayed 6 hours a day, this was the most difficult stage of Mum's care. Staff went over and above for Mum, especially those last days, they had endless patience, 07.00 start, kitchen insisted on porridge/tea and lunch welcome (8-hour NHS wait, four days before Mum died) even mending an ornament Mum broke, she was in hospital. Lastly, a change to medication, the manager's intervention enabled Mum, in a wheelchair, granddaughter and son (5) and me to enjoy balloon catch in the garden - a great memory."

S C
carehome.co.uk rating: 5.00 out of 5

"This care home is lovely! They always let my dog in (which everyone loves) and today provided pink cupcakes with sprinkles. Christmas music was also playing to spread the joy. The staff are charismatic and caring and, in my personal opinion, should have a pay rise! They also love my grandad which is nice to see."

Bess S
carehome.co.uk rating: 4.17 out of 5

"Well, what can I say? This wonderful care home is absolutely amazing. Since our mum arrived at Middletown Grange (moved from a different care home) she looks 10 years younger. All the staff are so good, reassuring, approachable, happy, and helpful. I always look forward to visiting without any anxiety, which we experienced at the previous home. The rapport we have with the care home manager is second to none. Thank you to you all!"

Denise B
carehome.co.uk rating: 4.92 out of 5

"A close, elderly friend of mine was admitted to Barchester Middletown Grange Care Home as a weekend emergency. The compassion to this difficult situation was absolutely incredible, the experience was so supportive and non-judgmental, it made the whole process extremely pleasant. Because of this, the husband decided to follow three days later as a private respite client. The welcoming experience, the care given, the food, cleanliness and friendliness of all of the staff were an absolute pleasure to be a part of. I would not hesitate to recommend Middletown Grange for either short or long-term care. The compassion, dignity and respect for everyone, whether that be clients, their family, the staff and visitors, is an overwhelming, pleasurable experience."

Liz H
carehome.co.uk rating: 5.00 out of 5

"I visited the home for the first time since my father-in-law moved there in January and was very impressed with the home and the room. I had travelled with family to celebrate my father-in-law's 103rd birthday, we had arranged to have a meal in the lounge and were so happy with the way the room had been prepared for us. The staff and chef were excellent, and we all thoroughly enjoyed the lunch. I can not thank them enough it was a marvellous day, and I know that Dad had a lovely time, where he could see all his family. I know that Dad is happy there and takes part in lots of activities arranged; he is well looked after and has settled in which is a big relief for us all."

Heather R
carehome.co.uk rating: 5.00 out of 5

"Celebrated my Grandad's 103rd birthday with family last weekend and we all had a smashing time. Thanks to all the Staff for decorating the quiet lounge and for providing a delicious lunch and birthday cake. He moved here in January and we are all so pleased that he has settled in marvellously."

Angie B
carehome.co.uk rating: 5.00 out of 5

"I would like to say a big thank you to all the staff who made a wonderful birthday celebration lunch (April 21st) for my uncle who resides at Barchester Middletown Grange Care Home. We celebrated with him (all fourteen of us!) with a yummy birthday lunch, complete with a birthday cake too made by your dedicated staff, you made him and the family feel so special. Thank you so much for all your hard work and special touches, he had and we all had a wonderful time celebrating with him. Thank you!"

Susan P
carehome.co.uk rating: 5.00 out of 5

"Care continues to be excellent through COVID-19, following ongoing good care prior to that. My mum is well and through skype call and booked visits we have been able to keep in touch."

M T
carehome.co.uk rating: 5.00 out of 5