Reviews for Middletown Grange Care Home

"Our parents have been residents at Middletown Grange Care home for over 2 years and I would like to say how all the team are working hard to ensure they are having the best possible care. That includes all the caring staff, plus support staff who take the time to make a fuss about our parents. Both parents have dementia and are residents upstairs. Whilst we cannot change their medical conditions which are gradually deteriorating, I am happy in the knowledge they are safe and cared for 24 hours a day. We have occasionally visited during lunch and the staff allowed us to stay and have a wonderful meal with them which is what they used to enjoy at home."

Yvonne D
carehome.co.uk rating: 4.67 out of 5

"Our parents have been residents at Middletown Grange Care home for over 2 years and I would like to say how all the team are working hard to ensure they are having the best possible care. That includes all the caring staff, plus support staff who take the time to make a fuss about our parents. Both parents have dementia and are residents upstairs. Whilst we cannot change their medical conditions which are gradually deteriorating, I am happy in the knowledge they are safe and cared for 24 hours a day. We have occasionally visited during lunch and the staff allowed us to stay and have a wonderful meal with them which is what they used to enjoy at home."

Yvonne D
carehome.co.uk rating: 4.67 out of 5

"Each time I have visited I have had a very warm welcome and I have been very impressed by the caring staff, beautiful surroundings, and cleanliness. I feel if I ever needed care then this is the place I would like to be. Before lockdown, I felt there was a good mix of things to do and entertainment, which is so important. Also, being able to enjoy the garden is essential."

Jane M
carehome.co.uk rating: 4.08 out of 5

"From the moment we walked into the home and met with the staff we were put at ease and reassured that our mother would have a lovely time here. The home has beautiful gardens and modern decor with all the facilities you would need. The staff cared for Mum as if she was their own."

Robert D
carehome.co.uk rating: 5.00 out of 5

"My grandfather has become very settled quickly at Middletown Grange. The staff have created strong bonds with my grandad and this is displayed during my visits. The setting is always calm, clean and full of space, the gardens are particularly spacious and beautiful. I am ringing a lot to check on my grandfather and staff are extremely helpful and attentive."

Emma O
carehome.co.uk rating: 5.00 out of 5

"My mum has been in here for 3 weeks. She is very happy with all staff and has made new friends. Her room is very nice and clean and the food is really good. She is very glad she came here as she is no longer alone and feels safe."

April W
carehome.co.uk rating: 5.00 out of 5

"My wife has received care and attention in every respect. I know she is safe and she greets me and our dog with a smile on her face. Thank you."

Peter T
carehome.co.uk rating: 5.00 out of 5

"Very happy with the care my sister receives also very helpful if you need any information. She is very happy there and always seems to be smiling."

Pamela F
carehome.co.uk rating: 4.83 out of 5

"I am very happy with my decision to have my mother at Middletown Grange and more importantly, so is she. The care staff are attentive and kind, whilst the management team are professional, considerate and are obviously guiding this ship in the right direction. I don’t need to think about my mother beyond just thinking about her; I’m confident that her domestic situation is as good as can be."

Patrick T
carehome.co.uk rating: 5.00 out of 5

"The home has managed Covid-19 extremely well. We have been kept up to date and all the staff have coped really well. The skype calls were fantastic, my mum didn't really understand them but it was lovely to see her face. We have started visiting outside only which is lovely. I can phone anytime for an update which is lovely."

Linda H
carehome.co.uk rating: 4.83 out of 5

"Middletown Grange accepted my mother for respite after she broke her ankle at the start of Coronavirus lockdown. The care that she has received, in very difficult circumstances, has been excellent. They have been very efficient in organising her visits to hospital for check-up and an additional operation, and have looked after Mum very well in the post-operation phase. Although I have not been able to visit, it seems a loving and caring environment where Mum has been very happy."

Chris J
carehome.co.uk rating: 4.58 out of 5

"The manager leads from the top, with a positive approach to the client and family, running the home efficiently and dealing with any queries with ease. The home is clean, bright and feels so homely, the staff are polite and cheerful always ready with a smile and friendly greeting, even when they are really busy. Mum is always clean, tidy and happy being at the home; she feels safe. During these difficult time's with the Corona Virus, the home gets my mother to video call us, which is great, we miss seeing her, this is the next best thing. We know my mother is kept safe and well, and she feels safe, and that is priceless for us."

Jackie O
carehome.co.uk rating: 4.08 out of 5

"I have always found the staff to be compassionate, caring and willing to engage even in these difficult times. Nothing is ever to much trouble. Long may they continue to provide the high level of exceptional care."

R P
carehome.co.uk rating: 5.00 out of 5

"The staff at Middletown Grange have been so accommodating during the coronavirus lockdown. They have always been willing to take phone calls and help me keep in touch with my mum. Even though I haven’t been able to visit I have felt confident that she is being well looked after and staff have informed me of any issues. The communication from the care home manager and the group during this crisis has been informative and detailed. So glad we chose this care home for Mum."

Elaine L
carehome.co.uk rating: 5.00 out of 5

"We have the highest praise for all the team at Middletown Grange. Since our mum went to live there a few months ago everyone has shown endless patience and care to ensure she has settled in and feels at home. Our mum has dementia so we were very worried as to how she would accept her new environment but because of the efforts and kindness of all the staff there we know she is in the right place, safe and extremely well cared for. Each resident is treated as an individual with their own specific likes/dislikes taken into account. The staff really take the time to get to know the residents. In these challenging times, the staff have kept us completely up to date and have sat with mum holding her hand and with an arm round her shoulder, made it possible for us to remain in contact via video call. We cannot praise all of the staff enough and feel very grateful indeed that our mum is in such a friendly and happy environment. Thank you everyone."

Elaine H
carehome.co.uk rating: 4.67 out of 5

"We would like to thank everyone at Middletown Grange for the wonderful care they are providing our relatives at this challenging time. The manager ensures that we are kept up to date with regular emails regarding the position of the home and the well being of our family members. Skype, Facetime, Whatsapp calls and videos have been introduced for families to be able to see their loved ones and they have also introduced virtual entertainers for the residents. During April they celebrated the Easter weekend and then shortly after this there was a tea party in the beautiful garden to celebrate the Queens birthday. The home also celebrated VE day with residents again having a celebration tea party in the garden reminiscing about what happened on VE day. All the staff really have worked incredibly hard to keep this virus at bay and we cannot thank you enough. Please stay safe everyone at Middletown, we miss you all very much and look forward to seeing you again soon."

Alison H
carehome.co.uk rating: 5.00 out of 5

"There is a very high standard of care and support at the Middletown Grange nursing home. Mum is comfortable, safe and well cared for, with all her needs being met. The staff are very friendly, caring, patient, they also spend time and conversation with Mum. The food and drinks are plentiful and delicious. Daily activities are well organised, stimulating and importantly lots of fun too. The manager has a ‘my door is always open’ policy which is so reassuring when we live some distance from the home. All in all, an exceptionally well-run care home."

Val
carehome.co.uk rating: 5.00 out of 5

"I can not praise the manager and her staff enough for looking after my dad since he's been at Middletown. Especially since Covid 19 has been about. It is lovely to know that the care that dad has received has kept him nice and safe with NO symptoms. This is astonishing in the Care Home industry. Well done guys and hope to see you soon."

Corrina T
carehome.co.uk rating: 5.00 out of 5

"My father-in-law is well cared for, the staff are fantastic and look after all the residents with proper care. We love the way the staff treat the residents. The staff worked really hard on keeping the place running. Well done to the team and remember to stay safe."

Robert T
carehome.co.uk rating: 5.00 out of 5

"I was made welcome from the start. My room was on the corner of the building and had windows on two sides, which enabled me to see the garden and also out onto the road. I elected to take my meals in the small dining room, which meant that I got to know the other users and the staff quite quickly and I found it surprising that a number of the residents chose to have all meals in their room. The entertainments and outings were varied and enjoyable and the large lounge was the most pleasant place to sit."

Patricia T
carehome.co.uk rating: 5.00 out of 5

"This was my first experience of a care home and I would be happy to return here if I need care again. My two weeks of respite care here were comfortable and the staff were very caring and friendly. The manager and activities co-ordinator were marvellous."

M H
carehome.co.uk rating: 4.67 out of 5

"I am so grateful for the care and attention my father received at Middletown Grange, the manager and her fantastic team treated him with dignity and respect especially leading up to his death, which was calm & peaceful. I can’t praise them enough, even after my father passed away they were so kind and thoughtful."

Claire H
carehome.co.uk rating: 5.00 out of 5

"I am personally very pleased with the care I receive."

David C
carehome.co.uk rating: 4.50 out of 5

"My dear friend has been a resident here for quite some months now. Initially, she was very reluctant to come in but since her arrival, it really has become her home. The staff are so kind and friendly. She feels they are more like friends than staff and I can see why. Lovely home, fantastic staff."

D T
carehome.co.uk rating: 5.00 out of 5

"I can't praise the home highly enough, from the receptionist to all the staff who are absolutely wonderful, can't do enough for the residents and family, if I could give more than 5 I would."

Donna W
carehome.co.uk rating: 5.00 out of 5

"Professional, knowledgeable and extremely caring staff across all levels. Staff show respect, compassion and offer dignity to all residents. Staff take great pride in their work and really look after the residents very well at all times. Food is fresh and homemade, offering a wide variety of appealing dishes. Staff ensure each resident is accommodated in their individual needs, from a wide choice of food to help with feeding where needed. The team is lead by an excellent "hands-on" approach manager who is frequently seen interacting with staff and residents. Overall a lovely caring, safe and secure environment that I can't fault for their care and attention to my mum's needs. We are always kept updated with any changes or general well-being needs and the staff are proactive at helping to make residents feel comfortable. Lots of interesting, varied and enjoyable activities on a daily basis including music, animal visits, flower arranging, crafts and stimulating activities."

Judy T
carehome.co.uk rating: 5.00 out of 5

"I have designed extensions to exiting nursing and care homes and parents have used these homes. My visit to my see my auntie who has recently transferred to Middletown Grange was a pure delight. From the welcoming entrance staff and refreshment station for guests, (we had travelled 3.5 hours) through to my Aunt's room, it was so bright and clean. I was subsequently given a tour of the facilities, and it rates very highly in my book. During my visit, several staff members popped into my aunt's room and were all so friendly. My cousin and her husband spend much time visiting, and it is clear to see how the staff integrate them in the care of my Auntie. Such a good visit leaving my wife and myself happy to have visited."

Keith D
carehome.co.uk rating: 4.58 out of 5

"Very relaxing. Cheerful staff who are very helpful at all times - day or night. I am encouraged to join in any activities that are on and any bus trips out etc. I am very happy here."

J J
carehome.co.uk rating: 5.00 out of 5

"The care home is a nice place, but I'm concerned about my father's clothes/footwear. He has lost slippers, shoes, dressing gowns and all his clothes. He has acquired another patients' clothes/shoes. This really needs sorting out."

David B
carehome.co.uk rating: 3.17 out of 5

"My mother in law came to you after a fall breaking her hip. She had spent six weeks in hospital and was not expected to live very long. With your excellent nursing and care, she managed to sit in a chair in your sitting room and even had her hair and feet done. Her passing, though terribly sad, was not as traumatic as it might have been. We are very grateful to you all."

L H
carehome.co.uk rating: 5.00 out of 5

"My experience of the care home is of a very well managed establishment, care staff and management are all very kind to the residents. I would recommend this care home to my family and friends."

Clifford B
carehome.co.uk rating: 3.92 out of 5

"Very open and friendly. You can visit whenever you want. Everyone is very helpful and caring."

Tracey d
carehome.co.uk rating: 5.00 out of 5

"My husband has now been at Middletown Grange for nearly 15 months. He has Alzheimer's disease. I visit frequently and he never fails to say how lovely everyone is there. This is also my own experience with the staff. They are really wonderful and he is very happy which is an enormous comfort to me."

P M
carehome.co.uk rating: 4.25 out of 5

"About one representative- She is a breath of fresh air. Intelligent and quick-witted, she's surprisingly good and prompt, enterprising and resilient - surprisingly so for her age. She certainly has the ability and I think, the ambition to advance and succeed in her chosen field. Other carers here are varied. They are an agreeable and co-operative group. Senior members are very competent but the juniors are obviously still learning the job."

Roland K
carehome.co.uk rating: 4.75 out of 5

"Middletown Grange worked extremely well with our family when we needed to move my father into a care home within a very tight time frame. We are very appreciative of all that was done to make this possible. We are very happy with the care and interest all the staff have shown in helping my father and our family adjust to this difficult but necessary transition. We are comforted by the knowledge that my father is now receiving the care he requires at this time in his life. It is early days yet for us with respect to our familiarity with care homes but Middletown Grange staff are guiding us every step of the way. Keep up the great work! The only constructive feedback I would like to give at this time is about the car park: I think lines to designate parking spots would mean more cars can be efficiently parked in a relatively small area. Given that most residents may have an older adult visiting routinely, it can be quite challenging for an individual of this age to find a spot."

Heather H
carehome.co.uk rating: 4.75 out of 5

"I have only been visiting Middletown Grange since October 2017 when my mother became a permanent resident. Every visit has been relaxing and the staff very helpful and friendly. I would recommend this home to other people looking for a place for a member of their family if needed. The building and gardens are well kept."

Janice G
carehome.co.uk rating: 4.50 out of 5

"Good care for husband and have been able to adapt to his needs - training staff as required. It helps the family to know he is happy and well cared for during his stay."

Sandy G
carehome.co.uk rating: 4.58 out of 5

"My father has been in Middletown Grange care home for more than 6 months now; he suffers from dementia and I have been pleased by the patient and caring manner in which the staff treat him. His behaviour can be challenging, yet they are careful to treat him with dignity and respect. His care plan is regularly updated and actions taken seem to be appropriate to his needs, both physical and mental. On a couple of occasions, I have needed to talk with the manager or deputy manager over a couple of concerns, and they have immediately taken steps to deal with the issues I have raised. In spite of the demands of the work, the staff are always polite, friendly and ready with a smile."

Susan R
carehome.co.uk rating: 4.25 out of 5

"I was extremely impressed with Middletown Grange. The atmosphere was lovely and the residents obviously well cared for. The staff that I met were warm and welcoming. Most of all, the home was spotlessly clean - something which is often lacking."

Joyce H
carehome.co.uk rating: 4.92 out of 5

"My wife was in respite and was very well looked after."

Michael D
carehome.co.uk rating: 4.92 out of 5

"The staff are all very friendly, helpful and approachable. Food is excellent and got my father eating again. Recently refurbished the home is very clean, bright and welcoming."

Jonathan H
carehome.co.uk rating: 3.92 out of 5

"My wife has been in Barchester Middletown Grange Care Home for about 8/9 months and is very happy in almost all respects. Was initially on the top floor (where she had a midnight visitor) now on the ground floor, a bit small but getting used to it."

David P
carehome.co.uk rating: 4.17 out of 5

"There is a caring and supportive staff who do their best to make residents feel at home. The level of activities is good."

A B
carehome.co.uk rating: 3.75 out of 5

"A good experience. Lovely environment to visit. Staff are very friendly and helpful. Dad always looks clean and well cared for. So different from the previous care home he was in."

T S
carehome.co.uk rating: 4.75 out of 5

"Mother had increased need for support following a number of falls in April. This resulted in a broken finger and a bruised ribcage. The staff were very attentive to the resulting care needs and mother says "the staff are lovely". She enjoys some of the weekly activities and she very much enjoys animal visits."

R D
carehome.co.uk rating: 4.92 out of 5

"As a family, we have been very welcomed by all the staff on all our visits. Always a welcomed cup of tea and cake. Always available if we need to talk to them. My husband is very happy with the choice of food and arrangements."

L T
carehome.co.uk rating: 4.92 out of 5

"I have found all staff very friendly and helpful. Always a smile for everyone. The home is clean and tidy, the food is very good and amazing variety. Activities are excellent. Very good value for money."

Carole K
carehome.co.uk rating: 5.00 out of 5

"My father has been at Middletown Grange for 8 months his first care home. We have been supported by staff during this difficult time and found the home to be perfect for caring for my father. As a family, we highly recommend Middletown Grange."

P T
carehome.co.uk rating: 5.00 out of 5

"Reviews very positive and the person who helped was very helpful."

Rose T
carehome.co.uk rating: 5.00 out of 5

"The care was excellent, no fault in any way. Would definitely recommend."

Pippa C
carehome.co.uk rating: 4.00 out of 5