Reviews for Milford House Care Home

"I joined Barchester Milford House Care Home at very short notice to convalesce following surgery. All the staff are both pleasant and professional. Both nursing and care staff always went the extra mile to provide for my needs. Dining was a pleasure - lovely food (and snacks). I hope that if I ever need such support in later life, I will find somewhere as homely and helpful as Milford House."

M A
carehome.co.uk rating: 5.00 out of 5

"I joined Barchester Milford House Care Home at very short notice to convalesce following surgery. All the staff are both pleasant and professional. Both nursing and care staff always went the extra mile to provide for my needs. Dining was a pleasure - lovely food (and snacks). I hope that if I ever need such support in later life, I will find somewhere as homely and helpful as Milford House."

M A
carehome.co.uk rating: 5.00 out of 5

"Mum went into Milford House for a week's respite care. To be honest, it was a case of going to the first home which had a place at short notice. However, I was very impressed and Mum settled down quite quickly, so much so that she has now moved in permanently. Milford House has the added bonus of being just 10 minutes' drive from my home and I know the manager, which give me added confidence. I think Mum will be very happy there."

Sue G
carehome.co.uk rating: 5.00 out of 5

"My very dear friend has been a resident here for the past year. I have been very impressed by the service and consideration of all the staff and the high standard of comfort and catering supplied. If ever I should need care I would come here."

Larry S
carehome.co.uk rating: 4.91 out of 5

"I have had many years experience of clients residing with you. My present client came to you with medical problems with her legs, which you have resolved. She was disinclined to eat and you have succeeded in persuading her to do so. I think your care of her has been first class, often under difficult circumstances and this has also been my experience in the past."

R S
carehome.co.uk rating: 4.25 out of 5

"My husband went to Milford House for one week's respite from 28th May to 5th June 2019. Since returning home, he has continually told me how marvellously kind and attentive the staff were at all times."

J H
carehome.co.uk rating: 4.18 out of 5

"I can't recommend Milford House highly enough. The loving way in which they cared for my Mother in her final months was amazing. She had been very ill following a stroke and became much better after moving to Milford House. The staff are lovely, from the nurses to the office, to the kitchen, to the laundry. I was always made really welcome and used to just pop in at any time. I found that the staff were quite prepared to go the extra mile to make Mother comfortable. She had a lovely, big airy room which she felt relaxed in. My partner and I cold called on seven nursing homes and Milford House were the only one to take a medical history before even showing us around. Any questions that I made were responded to promptly and with grace. I am sorry my Mother couldn't enjoy all the activities that were on offer more but I can't think of any place better for her to have been. Thank you all."

Fiona T
carehome.co.uk rating: 4.50 out of 5

"I have been so impressed with the overall care and kindness shown to my Mother at all times by all the lovely staff at Milford House. It is a huge upheaval moving to residential care and my Mother was quite poorly when she first arrived at Milford House. The wonderful staff have devised a care plan to manage her awful pain from Osteoarthritis. I am confident that my Mother will thrive at Milford House. The food is excellent and freshly cooked meals and homemade cakes look very appetising. The gardens are beautiful also."

Jenny C
carehome.co.uk rating: 4.92 out of 5

"Helpful friendly staff - very caring - constantly reviewing residents. Very warm, comfortable atmosphere - my mother-in-law is very happy here."

Brian S
carehome.co.uk rating: 4.58 out of 5

"Have always found all the staff to be helpful and caring. Mum is settled and happy which gives us peace of mind. Any health issues or otherwise are always dealt with promptly."

P S
carehome.co.uk rating: 4.17 out of 5

"The Manager has always been extremely helpful. I have always found staff to be pleasant and caring. Room very nice with balcony and lovely view. Food always looks good."

T L
carehome.co.uk rating: 4.75 out of 5

"My mother had to move into Milford House when full-time care wasn't enough for her at home. I have been very impressed with the staff and the home but more importantly the care and compassion that has been given to my mother. I know my mother hasn't been the easiest of clients but they always do their best for her. I am very pleased we chose this home. It does feel home from home."

E F
carehome.co.uk rating: 5.00 out of 5

"A very friendly and caring atmosphere, absolutely the right home for my parents."

David O
carehome.co.uk rating: 4.33 out of 5

"I loved the layout of the drawing room, super impressed with the staff. They came when needed and went beyond my expectations. I have a recommendation of having therapy dogs. I did see a few people that had stayed in one place all day, and I really think therapy dogs would get the patients up and moving, providing mental and physical stimulation."

K D
carehome.co.uk rating: 4.00 out of 5

"Very comfortable. Plenty of staff around who are very patient and cheerful. My only concern is that messages don't always seem to get through. Although my husband always wants to go home, I am happy leaving him in your care."

R G
carehome.co.uk rating: 4.55 out of 5

"Very welcoming clean and caring. For the two weeks respite my mother received the care I would give at home and I think she may have enjoyed her stay. (She has severe dementia and cannot talk) The staff got to know mum very quickly and for me, I know I can leave mum in this home and go away and not worry. This is big for me as I am a nurse and worry."

Lynn P
carehome.co.uk rating: 4.50 out of 5

"All the staff, from the manager down, made my father's stay as welcoming as possible. After the initial settling in period, he began to feel at home and the carers got to know him. He developed a rapport with them. There was never any doubt my father was getting the best of attention. In his last few days and when he passed away the girls couldn't have done any more for him and they were also very helpful to my partner and I. I would certainly recommend Milford House."

B S
carehome.co.uk rating: 4.50 out of 5

"Lovely setting, beautiful gardens. Delightful staff who are very caring. I would be more than happy to recommend to others."

Ann S
carehome.co.uk rating: 4.50 out of 5

"Never had a bad meal yet. All the staff are so kind and caring. I have lived here for over eight years now and consider myself to be very lucky to have been placed in such a wonderful care home."

Arthur H
carehome.co.uk rating: 4.92 out of 5

"I visit my Uncle most weeks here. He is always happy and full of praise for the staff. He loves the food and states he has never had a bad meal yet. I would highly recommend this care home as I have worked in the care sector myself."

Sue H
carehome.co.uk rating: 4.83 out of 5

"I spent three weeks on respite in Milford House. I was so well looked after and the carers so helpful and kind. Will definitely go again to give my wife 'respite'."

Brian C
carehome.co.uk rating: 5.00 out of 5

"My mother has been consistently well cared for since entering Milford House three years ago. If there have been any concerns during this time, they have generally related to the excessive heat in her room during hot summer weather, when perhaps it would have been more comfortable at times had the patio door been opened. Please note that this is more the nature of an observation than a complaint. Otherwise, all Ok, except to note that mother gets far more out of the activities when it has been ensured that her hearing aid is present. The nurses and carers are particularly attentive and friendly, with this, contributes to my mother's contentment."

R G
carehome.co.uk rating: 4.42 out of 5

"I arrived at Milford House straight from a stay in hospital, and found myself in a really lovely room for two week's convalescence. The staff were so welcoming - I could not ask for more attention. The daily menus provided a nice choice of food. By the time I left, I felt so much better for all the care I received."

E B
carehome.co.uk rating: 4.73 out of 5

"My dad recently was transferred to Milford House from a hospital, in final stage cancer. From the moment he arrived, he was treated like a king. He had more care in 10 minutes in Milford House than he had had in the hospital for 5 weeks!! Dad was relaxed and relieved to feel safe and mum and all the family were welcomed by the staff. It felt like home and we are so grateful this precious man got to live his final days surrounded by his family and care staff, who went above and beyond. There are no words to say how grateful we are and I would have no doubt ever recommending this wonderful home."

Sharon C
carehome.co.uk rating: 4.58 out of 5

"As a granddaughter watching my grandfather in this care home, I was deeply saddened by his experience here. I would not recommend this care home to friends or family. Retrospectively, I wish he had not become a resident of this care home."

Clemency
carehome.co.uk rating: 1.83 out of 5

"Mum needed a couple of weeks convalescence after a hospital stay. Her room was immaculate, excellent ensuite, lovely dual aspect. Staff were always kind and helpful and very keen to please. Food was plentiful and of a high standard. Cannot rate activities as Mum chose not to take part."

A R
carehome.co.uk rating: 5.00 out of 5

"I have found my stay has suited exactly for what I needed after my knee replacement time in hospital. A beautiful room and quiet and relaxing atmosphere. All the staff are kind and helpful. A place ideal for anyone needing a comfortable and safe care home."

Patricia H
carehome.co.uk rating: 4.67 out of 5

"My sister has been a resident for 15 months with dementia. Much to our relief, she has settled extremely well and we have great confidence in the care she receives. Staff are very kind and helpful."

William T
carehome.co.uk rating: 4.75 out of 5

"I stayed at Milford House care home as my sister was on her own. I had lost my wife earlier in the year and was also on my own. I really couldn't fault the care home at all. Clearly the management had a tight control of the operation. All the staff were extremely friendly and helpful in every way."

Richard M
carehome.co.uk rating: 5.00 out of 5

"My mother's carer has made all the difference to my mother during her time at Milford House. She is very kind, and my mother describes her as 'a great comfort'. She is also really lovely with family members. I think she is a really brilliant carer. As I said, she has made all the difference to my mum."

Deborah H
carehome.co.uk rating: 4.44 out of 5

"Stayed at Milford House for respite care and enjoyed my stay with the help I have here."

E A
carehome.co.uk rating: 4.17 out of 5

"There is a lovely family atmosphere at Barchester Milford House. The team make a huge effort to provide interesting activities for the residents and the food always looks fab!"

Emma N
carehome.co.uk rating: 4.17 out of 5

"My husband was in this nursing home for nearly two years, I could not fault anything."

Jenny J
carehome.co.uk rating: 5.00 out of 5

"I have visited Milford House over a period of eight years - and have been very impressed by the care of everyone, for residents and each other. I never feel I am visiting a "home", I feel I am welcomed home by all the staff and the residents, who are happy and so well cared for. It is where I would wish to be when I can no longer look after myself."

Judy A
carehome.co.uk rating: 4.75 out of 5

"The care staff and admin team could not be more helpful and supportive. It is clear they hold genuine affection for the residents even when their challenging behaviour must be trying. They are keen to involve relatives with decisions regarding care and are always friendly and professional. Areas to improve would be cleanliness of residents rooms, communication with the nursing team and visibility of management. Otherwise, a well run and caring home."

J C
carehome.co.uk rating: 3.58 out of 5

"My father was transferred from Salisbury District Hospital in October 2015 following frequent falls in his own home. We sadly had to make the decision to put him into a nursing home and we knew it would be difficult for him to accept. When my father was greeted by all the care and admin staff, they were warm, friendly and welcoming. The care my father has received has been excellent. All staff are very empathetic, supportive and kind to all of us. The whole team provide a very safe and happy environment for my father and I cannot fault the care he has."

Sue B
carehome.co.uk rating: 4.75 out of 5

"As a daughter, I know my mother was in the best possible place with wonderful care. As a volunteer, I get to help others in the home and I too am treated very well."

Karen S
carehome.co.uk rating: 4.58 out of 5

"Barchester Milford House Care Home is a caring and understanding home. Everyone works hard, but things get pressured when there isn't enough time to complete the job. If minor issues arise, they are sorted effectively. I do not see any problems that are on-going that effect my father's care. He is comfortable and is well cared for. Staff are friendly and helpful and very welcoming."

M.G
carehome.co.uk rating: 4.33 out of 5

"My mother's stay was excellent and she thoroughly enjoyed her stay. Care and meals are excellent. Would highly recommend Milford House."

E L
carehome.co.uk rating: 5.00 out of 5

"Happy with everything and they have looked after my wife very well."

Desmond H
carehome.co.uk rating: 4.50 out of 5

"My son is being looked after very well, we have no complaints."

Kathleen H
carehome.co.uk rating: 4.00 out of 5

"When needing assistance for the toilet, help response time is poor, so have been using the sleep response. Even if someone responded more quickly and prioritised problems, this would help as some people need a much quicker response time."

B.J L
carehome.co.uk rating: 4.58 out of 5

"My husband had malignant terminal brain tumours and came from the hospice to Milford House for end of life care. The experience was amazing for both of us. The carers and nurses were supportive of both of us, friendly, approachable and endlessly patient. I could have my meals there and remain his wife whilst they did the caring bit. His room became our home. At a very stressful time, I could not have wished for a better place to be. He had a very peaceful death."

L B
carehome.co.uk rating: 4.64 out of 5

"Always a warm welcome from the reception staff and the carers and other staff. A Pleasant homely atmosphere with no smells that unfortunately are noticeable in quite a lot of care homes. Quite a number of long serving staff which provides welcome continuity for residents and visitors. Good choice of food at all mealtimes - very pleasant restaurant with good activities/entertainment for residents. As a visitor, I am able to use the kitchen to make tea/coffee - the staff will assist and get it for me if required. Have been visiting the care home to see my cousin regularly over the last six years."

John N
carehome.co.uk rating: 4.00 out of 5

"My mother enjoys her respite care at Barchester Milford House Care Home. She tells me the staff are lovely, willing and attentive. I am confident that she is being well looked after when I leave her in their care."

Sandra G
carehome.co.uk rating: 5.00 out of 5

"My mother has severe dementia and I could no longer cope with her at home. She has settled into Milford House, I visit her regularly and during my visits to her and whilst walking past many other residents' rooms, I have only heard and seen kindness. She, and others, must try the patience of staff, but they manage to care for her with patience and compassion."

J W
carehome.co.uk rating: 4.58 out of 5

"We have been pleased overall with Milford House. There are things that could improve but the care can sometimes be dependent on which staff are working, which would be the same in any nursing home. The atmosphere is very relaxed and surroundings are lovely. If you ask for anything, every body is very keen to help. The manager has an open door policy and will always be willing to talk."

J D
carehome.co.uk rating: 4.18 out of 5

"My mother had two stays in Milford House, both times have been really restful for her. The rooms have been lovely and fully equipped. Staff were friendly and helpful when my mother needed help. Food was excellent and quite happy to arrange any dietary requirements. Wouldn't hesitate to use this home again."

J A H
carehome.co.uk rating: 4.83 out of 5

"Such a lovely homely care home. Everyone is so helpful and friendly and you can even help yourself to a drink and a cake."

D G
carehome.co.uk rating: 4.83 out of 5

"My nan spent her last year in Milford House. In this year she was the happiest in a long time so we were able to enjoy quality time together. My mum spent a week in Milford House on respite in September and loved it. All the staff are so friendly. Mum's nights were the worst for her, being a poor sleeper but staff brought her endless cups of decaf tea and chatted with her. Mum loved the varied food so much that she regained her appetite. Sadly Mum passed away in November in hospital having previously lived with dad in another care home, not of our choice. My dad moved to Milford House in December. He has improved so much since moving to Milford House, he has his sense of humour back, he loves his lovely room overlooking Salisbury Cathedral. It's lovely seeing him regain his appetite. I am so happy with Milford House, it's an amazing place and has amazing staff. I can't really thank you enough. They even look after me and make sure I'm alright!"

Julie J
carehome.co.uk rating: 5.00 out of 5