Reviews for Moreton Hill Care Home

"A big thank you for the excellent care and kindness shown to mum during her time at Barchester Morton Hill Care Centre (18 months). The compassion in her last few days was exemplary and we are so grateful to everyone who supported not only mum but us also. Thank you so much!"

I L
carehome.co.uk rating: 5.00 out of 5

"A big thank you for the excellent care and kindness shown to mum during her time at Barchester Morton Hill Care Centre (18 months). The compassion in her last few days was exemplary and we are so grateful to everyone who supported not only mum but us also. Thank you so much!"

I L
carehome.co.uk rating: 5.00 out of 5

"The Barchester Moreton Hill Care Centre team do an incredible job to make the care centre feel like a home from home. Every single member of the team has a smile for everyone - residents and family. They encourage the residents to enjoy themselves by participating in the fantastic selection of activities. Their knowledge and skills dealing with dementia patients ensures difficult situations are quickly resolved. Mum is safe and happy at Moreton Hill."

J M
carehome.co.uk rating: 4.92 out of 5

"The Barchester Moreton Hill Care Centre team do an incredible job to make the care centre feel like a home from home. Every single member of the team has a smile for everyone - residents and family. They encourage the residents to enjoy themselves by participating in the fantastic selection of activities. Their knowledge and skills dealing with dementia patients ensures difficult situations are quickly resolved. Mum is safe and happy at Moreton Hill."

J M
carehome.co.uk rating: 4.92 out of 5

"I cannot express how caring and compassionate we found the staff to be at Barchester Moreton Hill Care Centre who looked after our stepfather in his last few weeks. Special thanks to a member of staff, in particular, the care practitioner and senior nurse who showed exceptional care and kindness - nothing was too much trouble and they went out of their way to make sure he was comfortable. We appreciated the support and kindness they gave to us also at a very difficult time. Thank you from all the family."

Annette S
carehome.co.uk rating: 5.00 out of 5

"I cannot express how caring and compassionate we found the staff to be at Barchester Moreton Hill Care Centre who looked after our stepfather in his last few weeks. Special thanks to a member of staff, in particular, the care practitioner and senior nurse who showed exceptional care and kindness - nothing was too much trouble and they went out of their way to make sure he was comfortable. We appreciated the support and kindness they gave to us also at a very difficult time. Thank you from all the family."

Annette S
carehome.co.uk rating: 5.00 out of 5

"Mum was a resident at Barchester Moreton Hill Care Centre in the last two months of her life. The nursing care she received was of a high quality. She was treated with kindness and compassion and her dignity was respected. The nurse in charge of her care communicated with me very well. Mum had many visitors during her time in Moreton Hill and they were all made to feel welcome. Her visitors had opportunities to exchange information with care staff to inform Mum's care. The manager of the home built a positive relationship with me and all business matters were dealt with efficiently, including a prompt refund of the deposit after Mum had passed away."

Vicky N
carehome.co.uk rating: 4.08 out of 5

"Mum was a resident at Barchester Moreton Hill Care Centre in the last two months of her life. The nursing care she received was of a high quality. She was treated with kindness and compassion and her dignity was respected. The nurse in charge of her care communicated with me very well. Mum had many visitors during her time in Moreton Hill and they were all made to feel welcome. Her visitors had opportunities to exchange information with care staff to inform Mum's care. The manager of the home built a positive relationship with me and all business matters were dealt with efficiently, including a prompt refund of the deposit after Mum had passed away."

Vicky N
carehome.co.uk rating: 4.08 out of 5

"The wonderful positioning and surrounding views create an atmosphere of well-being and ease when entering. The thought given to receiving refreshment and a friendly greeting from the lady receptionist is so considerate and kindly received. Being taken to your family room and to each other's needs and questions happily done. The provision of quiet rooms, central and other outside rest areas, games, hobbies, reading, writing and personal care are wonderful. Finally, the personal care and attention to every individual resident by each member of staff can only be admired and loved. I was reluctant to leave."

Sheila C
carehome.co.uk rating: 5.00 out of 5

"We had been searching for a care home for my mum in vain until we drove up to Moreton Hill and realised that what we had hoped to find did really exist after all. Set in a beautiful location with superb buildings and grounds, the physical environment was only matched by the exceptional staff that we met. They are warm, caring and highly professional, and Mum loves them dearly. Their kindness and dedication have kept Mum safe and happy during these difficult times - and they have the heartfelt gratitude of Mum and all her family."

H D
carehome.co.uk rating: 5.00 out of 5

"Kind, warm and caring employees. Clean home. Excellent services they provide. Would highly recommend. Very welcoming. Have been so helpful and accommodating through covid. Great house keeping team. Lovely food is provided."

Samantha G
carehome.co.uk rating: 5.00 out of 5

"Have lived here for 11 years. Any problems have always been dealt with asap. Very happy here."

M H
carehome.co.uk rating: 4.67 out of 5

"The service and care I have given are very much in line with my expectations and needs. The restrictions caused by Covid have been carefully and excellently applied and so caused residents little inconvenience. There could be an improvement in the distribution of information."

H G
carehome.co.uk rating: 3.67 out of 5

"My mother was a resident at Moreton Hill from June 2019 until she sadly passed away in August 2020. My mother very much enjoyed living at the home. Staff welcomed her warmly and she was soon involved in the activities, the activities coordinator was wonderful and worked out my mother's personality quickly and found activities that would suit her, she particularly liked poetry reading and flower arranging. My mother had vascular dementia and she was looked after appropriately and encouraged to participate as much as possible in the daily life of the home, she was in a wonderful bedroom with views overlooking the surrounding countryside. She enjoyed dining in the dining room and going on the odd excursion outside of the home. Staff at the home are genuinely interested in the residents, without exception, I found them caring and friendly often doing over and above their duty; they encouraged feedback and ways to improve. Everyone was respectful towards my mother and empathetic of her needs."

Louise P
carehome.co.uk rating: 5.00 out of 5

"The care home has worked with me to settle mum into the care home, I especially like the activities to keep mum stimulated. Mum says she enjoys the lunches and likes going on trips out whenever possible. Mum loves the care home cats!"

J H
carehome.co.uk rating: 4.25 out of 5

"An elderly church friend of mine had the urgent need of care after discharge from hospital and Moreton Hill has been fantastic in stepping into the breach, taking him in and caring for him until he recovered enough to return home. Nothing was too much trouble, the staff were warm and supportive, and it was a huge relief to know this dear friend was safe in these challenging times at the height of the Covid pandemic. Thank you especially, to the lovely manager for going the extra mile."

Carole A
carehome.co.uk rating: 4.67 out of 5

"My mother has thoroughly enjoyed her respite stay of 11 days at Moreton Hill."

J B
carehome.co.uk rating: 3.80 out of 5

"All staff have treated me so caring and kindly. I am most grateful as I live on my own and the tremendous caring and kindness. As said, I am most grateful"

Michael R
carehome.co.uk rating: 5.00 out of 5

"My husband was transferred from another home as a result of flooding with the other residents, on February 18th 2020. The staff at Moreton Hill Care Centre, working under pressure, were extremely caring and friendly. Nothing seemed to be too much trouble and they always kept me updated."

W O
carehome.co.uk rating: 4.55 out of 5

"I think all the staff at Moreton Hill Care Home have been brilliant over the last couple of weeks with the extra residents from another care home which had flood-related problems. Not one member of staff has complained but carried on regardless of the extra work. Well done."

Roger P
carehome.co.uk rating: 5.00 out of 5

"Well appointed. Good lounges and seating areas. Menu choices. Happy atmosphere."

D S
carehome.co.uk rating: 4.33 out of 5

"All staff are very thoughtful and caring. They make my wife very welcome."

D C
carehome.co.uk rating: 4.58 out of 5

"I received a very warm welcome by the Manager, which made me feel very much at home. My friend, who has dementia, is very well cared for by the staff in "the attic" who treated her with warmth, respect and dignity. Her appearance and clothes, which were colour coordinated, showed sensitivity. The "Attic" was homely and staff attentive."

Julie A
carehome.co.uk rating: 5.00 out of 5

"My father was a resident at Moreton Hill Care Centre for five months. Initially as respite care for radiotherapy treatment for cancer and the palliative care until he passed away at the end of October 2019. I was impressed at all stages of his stay by the professionalism, compassion and attention to detail of all staff. Nursing staff were amazing. I was also impressed with the care assistants who were closely involved with my father's care. I am indebted to all at Moreton Hill for the high standard of care they gave my father."

J S
carehome.co.uk rating: 4.67 out of 5

"Very sympathetic and caring staff, lovely gardens and setting. They really make it feel like home. Can highly recommend."

A J
carehome.co.uk rating: 5.00 out of 5

"Having been extremely unwell for the past 6 months and particularly 3 weeks prior to coming to Moreton Hill, I cannot believe how much I have improved during my stay. All the staff are very helpful and pleasant, encouraging one to do things but no pressure is applied. The food is very appetising and drinks available all day. I find it rather difficult to say anymore other than I have enjoyed my stay and feel 100% better for my stay."

P T
carehome.co.uk rating: 4.42 out of 5

"I started my stay on July 4th and it has been decided that I should stay until August 6th. This was a period when two of my friends, who help me with shopping and cleaning, are having their holidays. I would find it too difficult to manage alone at home."

Michael W
carehome.co.uk rating: 5.00 out of 5

"Generally very caring but having moved from a hospital environment it can be a little quiet. The standard of care is very good and the staff lovely."

A D
carehome.co.uk rating: 4.08 out of 5

"She has received excellent overall care and I am more than satisfied."

Teresa B
carehome.co.uk rating: 4.83 out of 5

"What a lovely experience on my first visit. Lovely friendly staff, very welcoming. Beautiful accommodation, clean and homely in a fantastic location and amazing view. Very impressed. Many thanks."

Joanne C
carehome.co.uk rating: 5.00 out of 5

"Beautiful place. The staff are so helpful and nothing is a problem. Amazing atmosphere each staff member is helpful nothing is left to chance. Amazing visit as always."

Mark M
carehome.co.uk rating: 5.00 out of 5

"What an outstanding care home. Moreton Hill Care Centre is, from the friendly welcoming staff, beautiful location to the dedicated staff members who treat the residents with the best of care."

Jacqui M
carehome.co.uk rating: 5.00 out of 5

"Very friendly and clean, nothing is too much trouble. I love how you can come and go. Great food, just like a home from home."

D B
carehome.co.uk rating: 4.92 out of 5

"So peaceful, good cake, and lovely surroundings. Well done to all the staff, without you it would only be a building."

Roland H
carehome.co.uk rating: 4.58 out of 5

"A beautiful home in outstanding countryside. Staff are friendly and caring."

Janet R
carehome.co.uk rating: 4.75 out of 5

"The home's location is perfect for the family to visit mum during her stay for respite period. The staff are all very caring and supportive. The food is of an excellent standard."

Robert M
carehome.co.uk rating: 5.00 out of 5

"In April 2016 my mother needed assisted living after having a fall where she broke her hip and recently being diagnosed with liver cancer. We chose Moreton Hill - after doing our own research - as it came out on top on all points of care we needed for her. From day 1 she was treated with dignity as well as friendliness from all ranks of staff. She loved them and this helped her settle in. Visitors to her were welcomed and it became more of a 'large family' than separate units. Visiting mum almost every day of the 8 months, my husband and I soon developed rapport with the staff and any problems with mum's care were soon sorted. Moreton Hill has 'soul' and this only comes from the staff. Visitors are offered cups of tea and biscuits/cake which they appreciate. When mum passed away on Christmas Eve, we were treated with dignity and affection - yes, affection. The staff were sad at mum's passing but pleased to have helped."

Denise M
carehome.co.uk rating: 4.83 out of 5

"This was our 96 year old dad's 1st experience of respite - so we visited many care homes to get it right 1st time - and we most certainly did. Initially, we were struck with the views and old-world atmosphere; so we knew dad would settle, opposed to the modern clinical feel of many others. Immediately we saw how well the staff interact with both the residents and each other. This was much to our surprise, as dad was reluctant to leave his bungalow whilst a new bathroom was fitted, He absolutely loved his 4 week stay and was sad to say goodbye. He is used to continual company at home and thus enjoyed meeting new friends and participating in the different activities and eating home cooking. The staff were amazing, tailoring to his specific needs and encouraged him with kindness and humour, even though he is a very strong character and independent. He quickly viewed them as good friends. He lost one arm in the war and for the last 6 years has progressively suffered from Alzheimers. We have no qualms now about any future visits and highly recommend Moreton Hill."

K W
carehome.co.uk rating: 4.83 out of 5

"My friend is extremely happy living here. She speaks highly of the care and kindness of the staff. She enjoys the meals prepared she tells me, by the chef. She enjoys the one-to-one time that individual members of staff spend with her on her hobby."

J F
carehome.co.uk rating: 5.00 out of 5

"I am a resident. The activities are wonderful, I went to Weston-Super-Mare today for one of our trips. It is very good inside and outside. The care is excellent and they look after me very well. My room is very tidy and comfortable with wonderful views. I love watching other people. The whole place is very elegant and the chef always meets expectations. I love that the staff will always find time to take me out so I can enjoy the beautiful view around Morton Hill. They wish their windows regularly."

Nancy L
carehome.co.uk rating: 4.25 out of 5

"Staff always pleasant and positive. Always patient and encouraging. Activities advertised but not really seen any in action. Maybe more familiar music being played in a lounge would liven things up."

L W
carehome.co.uk rating: 4.18 out of 5

"The staff at Moreton Hill showed a great deal of compassion and kindness when looking after my father, during a complex and difficult set of circumstances. The Manager really went out her way to do all that she could for us. The location and garden areas are so beautiful, it really does help to enhance any stay here. In addition to this, the nursing care he received was of a very high standard. Thanks to all who showed their care and attention."

Cathy P
carehome.co.uk rating: 4.58 out of 5

"The home is very well run by management and staff are all very caring. The food and rooms are excellent as well as cleaning etc. There could be a few more activities to try to stimulate but I am aware that it is difficult with short-term memory. All around, when it comes time for me to have to go in a home, I will see if you have any spaces."

Graham E
carehome.co.uk rating: 4.75 out of 5

"There have been difficulties for several months due to staff shortages, changes of managers and prolonged renovation of public areas. However, the staff have worked hard and done their very best. Now, these three issues are being successfully addressed thanks to the work of the managers during this period, there have been improvements."

Joan B
carehome.co.uk rating: 4.25 out of 5

"The most fantastic homes belong to Barchester, in which Barchester Moreton Hill Care Centre is one. Making the decision to put my grandmother in a residential home was one of the hardest I've made to date, however, I am certain that the care and compassion received at Barchester Moreton Hill Care Centre have enabled me to feel comfortably happy with the move. The staff are more like a family who put her needs and wishes as their priority. I cannot fault the last 18 months my grandmother has been a resident here and my gratitude and appreciation for staff will last an eternity."

Holly B
carehome.co.uk rating: 5.00 out of 5

"Welcoming, warm and friendly staff. The food is healthy and hot when served. The room is kept clean and tidy. There are lovely places to sit with beautiful views of the landscape including the river Severn. Staff show good care of personal needs e.g. haircare and pedicure treatment."

J L
carehome.co.uk rating: 4.67 out of 5

"The care my father has received has been excellent. They are so approachable and caring. I couldn't ask for more. However, more staff are needed during busy periods of the day. The staff have also been a great support to me whenever I have been concerned or upset about my Dad's dementia."

J D
carehome.co.uk rating: 4.00 out of 5

"The strength of any home lies in its staff and the staff at Moreton Hill Care Centre are excellent. They are compassionate and supportive. They are knowledgeable and approachable and they always did what they could to make our mother's life as comfortable as possible. I felt confident in the knowledge that she was being well looked after. Furthermore, she was able to strike up bonds of friendship with some staff hence easing the loneliness of her days. It is a great pity that you saw fit to wast vital money on unnecessary garish, plastic refurbishments totally out of character with a Tudor farmhouse (which Moreton Hill was originally) instead of employing more staff to lighten the workload. With regard to management, I am unable to assess it since over the six years it has ranged from excellent to satisfactory. Happily, it now seems to be on track."

Diane D
carehome.co.uk rating: 4.91 out of 5

"Very lucky to have got mum into home so close to our homes it makes visiting much easier. The staff are all very caring and helpful. The home is warm and friendly with great views around."

David M
carehome.co.uk rating: 3.92 out of 5

"The staff are excellent, cater to my Uncle's needs. My Uncle is looked after to a high level. Staff engage well with him. Also, the staff are very accommodating to the family, engage well, make us feel welcome at any time of the day."

S M
carehome.co.uk rating: 5.00 out of 5