Reviews for Moreton Hill Care Home

"My father spent the last 8 months of his life at Moreton Hill Care Centre. He was cared for with care and compassion from the day he arrived until the day he died. Nothing was too much trouble for the staff. We could not have chosen a better home. There is a wide range of stimulating activities, lovely food & recently refurbished rooms and all in a beautiful setting."

J M
carehome.co.uk rating: 5.00 out of 5

"I feel much better than when I came in. Everyone is very kind and they treat all of the residents with respect. Most of the food was good. There was plenty of it too."

Christine S
carehome.co.uk rating: 4.50 out of 5

"From first meeting with the manager (for mum to be a respite user), nothing has been too much - even severe food allergies have been catered for. All staff are caring, nothing is too much for them helping mum to settle in."

G W
carehome.co.uk rating: 4.58 out of 5

"My dad was at Moreton Hill for a short time during the last few weeks of his life. The staff treated him with the utmost dignity and respect at all times. They were also kind and caring towards us, his family, during this difficult time. I would highly recommend it."

W D
carehome.co.uk rating: 5.00 out of 5

"Moreton Hill Care Home have welcomed my mother extremely well. The staff are always encouraging and caring. They always are so helpful and cheerful. The food is to a very high standard and their attention to detail with potential allergy awareness has been super. The number of activities are amazing - especially over the Christmas period. It is a wonderful Care Home."

K B
carehome.co.uk rating: 4.67 out of 5

"My friend moved into Barchester Moreton Hill Care Centre in Horley last year. When I went to see her she had nothing but praise for the staff and home. She is extremely happy living in and joins in every activity that is on offer. She looks well and happy and next year will be her 100th birthday, It is so good to see a lovely lady like her still enjoying life to the full."

Margaret H
carehome.co.uk rating: 5.00 out of 5

"Our Aunt was at Moreton Hill Care Centre for only a few weeks. During that time all staff did everything they could to make a difficult move for an elderly lady, who was daily becoming more frail, as welcoming and comfortable as possible. The management, nursing and care were excellent and professional. Communications from the home were regular and relevant. They were happy to spend time answering any concerns or questions. Our apprehensions about a new environment were erased. Our Aunt sadly passed away but was treated with the utmost care, dignity and thoughtfulness. Our undertaker commented on the care. Many, many thanks for your care and kindness."

Christopher T
carehome.co.uk rating: 4.71 out of 5

"Excellent. Lovely, friendly and caring. Allows residents to join in or not with anything going on. Allows my mum to get up when she wants to and the same at bedtime. She has nothing bad to say about anything and has become the happy person she used to be without the stress of bills, cooking and more when she was at home. Thank you over and over again for everything."

A P
carehome.co.uk rating: 4.45 out of 5

"Manager, assistant manager and all the staff were caring, compassionate and friendly to us and mother during her respite."

M B
carehome.co.uk rating: 4.17 out of 5

"An excellent care home. Very helpful and kind staff, but it would be helpful if they all spoke English."

E M
carehome.co.uk rating: 4.33 out of 5

"My mum was cared for with so much love, care and compassion throughout her stay. All the staff from the ladies who brought mum's laundry into her room to the senior management treated her with respect and dignity, right up until her end of life care when the entertainment and activities staff still involved her with Poppy Day and Christmas preparations. Also taking the magic table into her room and displaying falling leaves and such like on her wall which mum loved."

M G
carehome.co.uk rating: 5.00 out of 5

"All the staff are friendly and caring. Senior staff are extremely responsive in spite of the enormous challenges faced during the pandemic. Only issue is staff shortages, e.g reception is often overburdened not manned. Overall highly recommended."

L K
carehome.co.uk rating: 4.17 out of 5

"Mum came into Moreton Hill for respite during the covid pandemic after a fall. We were unable to access care for her at home at this time. Mum arrived feeling very weak and unwell and was so very well cared for. She had access to nursing and doctor's visits. It was a real shame that due to covid there was a period of not being able to socialise in the dining area and to attend activities during some of her stay but she was safe warm and kindly taken care of and for me and my family this was a huge relief. The staff are so approachable and would always give time to answer and discuss any questions or worries that we had."

Caroline W
carehome.co.uk rating: 4.58 out of 5

"Lovely care home couldn't wish for anywhere better."

D P
carehome.co.uk rating: 5.00 out of 5

"My mother has excellent care at Moreton Hill care home. My mother is very happy in this care setting and my father loves visiting his wife knowing she has all round excellent care from every member of staff including the Manager. We could not ask for any more from the Manager and Deputy Manager."

K S
carehome.co.uk rating: 5.00 out of 5

"I feel so lucky that we found this care home. My sister and I really needed to find somewhere for our dad to get some respite and a place to heal following a difficult stay in hospital. We thought it would be for a few weeks as we had been told our dad was unlikely to leave the hospital and we wanted somewhere for him to be that was peaceful and felt safe. This was certainly that place. The care and support he has received have been second to none. He has been so happy and well cared for and is now ready to return home. A true miracle, we are so grateful to all of the staff at Barchester Moreton Hill Care Centre."

Julie C
carehome.co.uk rating: 5.00 out of 5

"Dad moved into Moreton Hill in January following a spell in hospital. Dad was very weak and depressed when he arrived as a respite resident. From the moment we spoke about him to the manager she could not have done more. The manager has been available to talk about Dad's care and supported us through what has been a very difficult time. The nursing team have been amazing, they have kept us informed throughout. Nothing has been too much trouble for the whole team and we can't thank you enough for your care and compassion. Dad is having the best time, from alpacas to therapy dogs! Thank you."

Anne E
carehome.co.uk rating: 4.75 out of 5

"Thank you for the care and kindness you gave Dad during his stay at your home. It was always reassuring to us to see him comfortable and smiling when we visited. This was down to the exceptional care that you gave him. Talking to you, we could relate to your experiences interacting with Dad. To know that he was smiling, winking and also the odd "naughty word" showed us that he was truly contented. Whilst at times, we know he could be a challenge, we all saw the character and spirit that made him the man that he was. All your roles in these last few months really mattered to Dad; he truly brightened up, and you helped him pressure his dignity and manage his failing health with courage. Everything that you have done has really been appreciated, both in taking the strain off us and giving Dad the best care possible over the last six months. Thank you."

Roger B
carehome.co.uk rating: 5.00 out of 5

"My father received excellent care at Moreton Hill Care home across his final six months of life. He was always treated with respect and looked after so well, especially as both his physical and mental health deteriorated. Moreton Hill always felt like a sunny, uplifting place to visit, where resident's independence and dignity were respected. I wouldn't hesitate to recommend the care home to anyone looking for a safe and quality care provider for a loved one."

John B
carehome.co.uk rating: 4.83 out of 5

"My brothers and I placed Dad into Moreton Hill Care home for what turned out to be the final six months of his life. He received excellent care throughout this time. He was always treated with respect, which allowed him to maintain his dignity, even with his deteriorating physical and mental health. This is how I saw other residents treated as well. The facilities are excellent and clean. Although Dad's disabilities restricted him from using them, he was given one to one therapy in his room. The staff went out of their way to treat Dad and myself as a friend and family members. I wouldn't hesitate to recommend the home to anyone requiring to place a loved one into care."

Paul B
carehome.co.uk rating: 4.83 out of 5

"My husband has been in for four weeks. The care home is lovely and very clean. The staff on Cotswold Rise are very attentive and caring."

M R
carehome.co.uk rating: 4.17 out of 5

"The care my father received was exemplary. All members of the staff were exceptionally caring and considerate. The environment was beautiful and felt very safe. Overall, the experience was as good as it possibly could be, given the circumstances."

Paul H
carehome.co.uk rating: 4.91 out of 5

"My husband's stay was for only five days, during which ti,e he was not really conscious, so I cannot comment on food or activities. During his final days, he received care which was totally exemplary. Staff were calm, competent, cheerful and loving, so he was calm, pain-free and stress-free. The whole environment was restful and comfortable, and I cannot speak too highly of the entire team. I shall be forever grateful for the support given when our family most needed it. I would recommend Moreton Hill without hesitation."

Jill H
carehome.co.uk rating: 5.00 out of 5

"Impressed by - willingness of all staff to help. Caring approach by all staff. General multitasking by all - (special reference to receptionists). Immediate feel-at-home atmosphere and warm welcome. Wonderful outside spaces - panoramic views. Excellent food and menu."

J B
carehome.co.uk rating: 4.33 out of 5

"The end-of-life care provided to my father was outstanding and appreciated so much by the family. Every member of staff that I met during this difficult time was so professional and so caring."

T H
carehome.co.uk rating: 5.00 out of 5

"My mother moved in a couple of weeks before the pandemic. She found the move unsettling due to her dementia and the fact we couldn't visit made things worse. The staff were clearly experienced in dementia care and looked after her well, taking everything in their stride. When she was at the end of her life, they provided excellent care for her and fantastic support for us as a family. We will always be thankful for the excellent service provided."

S L
carehome.co.uk rating: 4.25 out of 5

"Mother appeared to have every confidence in her carers. She was much more settled and relaxed than during her stay in hospital."

I M
carehome.co.uk rating: 3.67 out of 5

"On behalf of my family, we would like to thank Moreton Hill Care Centre for the wonderful care that was given to both of our parents. Dad passed away in January, and Mum at the beginning of October. From the cleaners, chef, and reception staff to the nurses and manager, we cannot give enough praise to them all. Both parents passed with love and dignity."

Janet W
carehome.co.uk rating: 5.00 out of 5

"Could not fault the care and devotion of all the staff at Moreton for my mother and also my father."

S G
carehome.co.uk rating: 4.92 out of 5

"My father has recently passed and spent three weeks here for palliative care after a brief bad experience at another home. The manager immediately made a good impression and was super helpful in organising a transfer the very same day. From day one, all of the staff were fantastic and even though Dad was reluctant to go into care, made harder by his dementia, it only took two days until he told us it was a nice place. So glad we found Barchester Moreton Hill Care Centre."

Simon W
carehome.co.uk rating: 4.50 out of 5

"Our father moved to Moreton Hill Care Centre in the last few weeks of his palliative care, the setting, facilities and staff were fantastic. We could not have asked for a better scenario in what has been a very difficult time for the family. Our father's time was safe, peaceful and respectful. We would recommend the manager and her team at Moreton Hill Care Centre to everyone."

J W
carehome.co.uk rating: 4.50 out of 5

"Dad is a resident at Morton Hill Care Home at the moment. Originally moved into the Memory Lane unit in June after a bad experience in another home, he was concerned about what it would be like. With the amazing staff, bringing fun and smiles to his everyday life plus the fact that he was allowed to keep his pipe, or as he calls it his 'dummy'. The fabulous activities coordinator made such an effort to research where he worked for many years and made him a memory box with such interesting items a past engineer just loved. It was the team's diligence that raised a health problem that now means palliative is necessary. He has kept his same room and team around him, meaning that their amazing care and kindness can continue making the transition as easy as possible, not just for dad but for his family. Can't thank them all enough."

Elizabeth D
carehome.co.uk rating: 4.83 out of 5

"Everybody at Moreton Hill Care Centre has been so helpful and kind to my sister. Hopefully, she will get better soon, but she could not be in a better care home."

G B
carehome.co.uk rating: 5.00 out of 5

"I visit this care home regularly and it's amazing. The care team are very attentive. The patients are very relaxed and happy. It's clean and I would highly recommend this care home to anyone. The menu smells and looks great although I've never tried it. Fresh cakes made daily by the chef."

J F
carehome.co.uk rating: 5.00 out of 5

"We couldn't have been happier. Spotlessly clean, good range of food, brilliantly efficient with Dad's routine, lovely building. Most important thing was the culture of the team in the home. Every single person was attentive, took time, smiley, caring, thoughtful, interested in what they need to achieve, hard-working and pleasant. Far exceeded our expectations."

Gerard H
carehome.co.uk rating: 5.00 out of 5

"A big thank you for the excellent care and kindness shown to mum during her time at Barchester Morton Hill Care Centre (18 months). The compassion in her last few days was exemplary and we are so grateful to everyone who supported not only mum but us also. Thank you so much!"

I L
carehome.co.uk rating: 5.00 out of 5

"The Barchester Moreton Hill Care Centre team do an incredible job to make the care centre feel like a home from home. Every single member of the team has a smile for everyone - residents and family. They encourage the residents to enjoy themselves by participating in the fantastic selection of activities. Their knowledge and skills dealing with dementia patients ensures difficult situations are quickly resolved. Mum is safe and happy at Moreton Hill."

J M
carehome.co.uk rating: 4.92 out of 5

"I cannot express how caring and compassionate we found the staff to be at Barchester Moreton Hill Care Centre who looked after our stepfather in his last few weeks. Special thanks to a member of staff, in particular, the care practitioner and senior nurse who showed exceptional care and kindness - nothing was too much trouble and they went out of their way to make sure he was comfortable. We appreciated the support and kindness they gave to us also at a very difficult time. Thank you from all the family."

Annette S
carehome.co.uk rating: 5.00 out of 5

"Mum was a resident at Barchester Moreton Hill Care Centre in the last two months of her life. The nursing care she received was of a high quality. She was treated with kindness and compassion and her dignity was respected. The nurse in charge of her care communicated with me very well. Mum had many visitors during her time in Moreton Hill and they were all made to feel welcome. Her visitors had opportunities to exchange information with care staff to inform Mum's care. The manager of the home built a positive relationship with me and all business matters were dealt with efficiently, including a prompt refund of the deposit after Mum had passed away."

Vicky N
carehome.co.uk rating: 4.08 out of 5

"First and foremost, my mother was happy at Moreton Hill. She enjoyed a social life within the home, and to her, it was home from very early on. She was given care and consideration as a resident during her three years with you. For us, knowing she was cared for so well, very safe and happy and that her dementia care needs were fully understood, made an enormous difference to our lives. We were always kept well informed of my mother's condition and were aware of appointments, outings and activities that she was involved in. We would definitely recommend Moreton Hill to others when seeking to place a loved one in a care home."

Mary C
carehome.co.uk rating: 4.25 out of 5

"Everyone is so helpful and friendly. My father very much appreciates all the care he has received so far and the staff are wonderful. He is very much enjoying the food."

J H
carehome.co.uk rating: 5.00 out of 5

"A wonderfully situated care centre with really caring, cheerful, friendly staff. U am unable to fault any of the excellent care and support I received. The catering was outstanding. Barchester Moreton Hill Care Centre must be at the forefront of care homes as I doubt could reach the high standards here. An efficiently run centre with outstanding staff who were a tonic in themselves. I consider myself to have been treated and looked after here."

Michael H
carehome.co.uk rating: 4.75 out of 5

"Father-in-law came here to convalesce after a fall. Barchester Moreton Hill Care Centre has been superb from beginning to end - excellent carers who respond quickly to the buzzer, beautiful surroundings and delicious food with a wide range to cater for every taste. We are extremely grateful. The 'open door' policy meant we could visit any time and we always felt welcome."

Margaret H
carehome.co.uk rating: 5.00 out of 5

"Moreton Hill is a very welcoming and happy care home. It is set in a lovely location with stunning views all around. All the staff have a smile and take time to interact with the residents and their families alike and nothing seems to be too much trouble. The rooms are tastefully decorated and comfortable as are the communal spaces. Mum really liked the varied activities which included trips out and always looked forward to the three-course lunch in the dining room. Sadly, Mum was only at Moreton Hill for 6 months, but those 6 months were full of kindness, love and laughter."

C G
carehome.co.uk rating: 4.83 out of 5

"Dad came to Moreton Hill for a few weeks respite and, despite my worries, settled in immediately. We left him smiling, laughing and eating cake! Sadly, we didn't realise his Alzheimer's had made another progression and he deteriorated quickly. The staff were amazing looking after Dad in his final days. They showed kindness, compassion and understanding not only to him but myself. I was able to stay with Dad for the last five days of his life and the support I received was exceptional. The home has such a family feel. All staff treat the residents with respect and I cannot recommend it highly enough."

S M
carehome.co.uk rating: 4.58 out of 5

"Our aunt needed respite and the home has done everything to help us and take the stress away from the situation. Expected was only 4 weeks, but this turned into 6 weeks. This was no problem. All staff helped brilliantly. Thank you to all involved."

R R
carehome.co.uk rating: 4.42 out of 5

"Respite care - My father has just had three weeks at Moreton Hill getting him back on his feet after a short illness. The staff took the time to get to know him and were friendly and caring throughout his stay. Having not used care facilities before we were anxious relatives but didn’t need to be as all the carers were supportive (especially the manager) and helped to reassure us that he was in the right place to help his recovery. The facilities are lovely and there is an outside courtyard that can be used to give residents some space and fresh air when the weather is fine. Each day there is a range of activities to enjoy if residents wish to and the home seems quiet but with plenty of friendly staff around. Special mention to the member of staff who from the moment Dad arrived kept an eye on him. We cannot thank the staff enough."

Sharron P
carehome.co.uk rating: 4.83 out of 5

"It is a lovely home with some great staff. Like everywhere it has its issues but overall it is a lovely place for Mum to be."

Phil C
carehome.co.uk rating: 4.08 out of 5

"Respite care: The staff took the time to learn the characters of the new (and temporary) residents. When problems arose, time was taken to find a suitable resolution. When new care needs presented themselves, all avenues were pursued until the correct approach was determined."

D A
carehome.co.uk rating: 4.25 out of 5

"Moreton Hill Care Centre is in the most beautiful setting with stunning views. The home is well-maintained with tasteful, modern decor. The rooms are well-decorated and have attractive outlooks. We have found all the staff, from nurses, carers, housekeeping and admin to chefs, maintenance and activities coordinators to be really friendly and accommodating - nothing has been too much trouble and requests are carried out very happily. The atmosphere is a very happy one and all the staff enjoy interacting with the residents and their families which makes visits most pleasurable. Mum loves the environment and all the staff. She enjoys the food very much too. At first, Mum didn't want to leave her own home, but after only a few weeks at Moreton Hill, she agrees that her quality of life is so much better and says that we couldn't have chosen a better place."

Anne W
carehome.co.uk rating: 4.92 out of 5