Reviews for Mortain Place Care Home

"My mum went to Mortain Place in early January for some respite following an illness over Christmas. Soon after her arrival, it became clearer that she was very unwell and in fact, had terminal cancer that was only diagnosed while she was there. We are a large family of medics and Mum was a retired nurse, so we recognise good care when we see it. We had not expected Mum to need end-of-life care there but faced with this diagnosis, the team at Mortain Place said they would look after her until she died. I cannot thank the team there enough for the support they gave Mum. Everyone was incredibly kind and Mum was looked after with dignity, laughter and kindness throughout. We are a large family and Mum had lots of friends, all of whom wanted to see her. This was all made possible by the team and nothing was too much bother. Thank you all for looking after Mum and us. We will never forget your kindness. Barchester, please look after those staff, as the home is nothing without them."

Natasha P
carehome.co.uk rating: 4.33 out of 5

"My husband and I have been well cared for after illness and a short time in hospital."

M R
carehome.co.uk rating: 5.00 out of 5

"My stay has been very good. No change is needed - excellent in every aspect. Thank you, Mortain. Five stars all-round."

George F
carehome.co.uk rating: 5.00 out of 5

"Our mother has been at Mortain Place for over 2 years now. We could not be happier with the care she has received. The staff are always kind, friendly and compassionate. Mum is treated with dignity and respect at all times. The entire team go out of their way to ensure her comfort. As a family we always feel listened to and any concerns we might have are acted on. Thank you."

Caroline P
carehome.co.uk rating: 4.83 out of 5

"The care home is friendly and welcoming and the decor and rooms are excellent, more like a hotel than a home. The photographs in the corridor make it seem welcoming, more like a home from home, this is helpful for residents who have had to leave their own homes and make the change to live somewhere different for whatever reason."

M S
carehome.co.uk rating: 4.92 out of 5

"From being unable to get in or out of bed when I arrived, thanks to the care and attention of the nurses, I can now get in and out of bed, walk around the room, sometimes without a Zimmer, clean my teeth, shave and change my clothes. I can now walk to the dining room to join my wife for lunch. Breakfast and dinner are always delivered to me and I am never rushed to finish my meals."

Brian R
carehome.co.uk rating: 5.00 out of 5

"I have lived here for a year now and I enjoy living here. The food is very good, comfortable bedroom and the staff are very good, helpful when needed. My main hobby is ballroom dancing and when possible I enjoy going to the theatre. We go out on trips in our minibus. It feels very homely."

Julia F
carehome.co.uk rating: 4.83 out of 5

"Mortain Place has been a godsend to myself and my brother for my mother's care. It is an extremely special place, with wonderful staff, gorgeous layout/rooms, lovely food and multiple activities. Never once in her entire time staying with Mortain have either my brother or myself been in any way worried or concerned with her care. I have visited the home at all times of the day and evening, from Monday through to Sunday and never seen anything other than happy and relaxed residents. The staff are always on hand and whenever there have been difficulties with my mother's mood, the higher level of close monitoring has been great. The staff go over and beyond, preempting any potential issues. There is also very close cooperation with the nearby doctor's surgery for medical issues. Thank you so so much to all the wonderful staff."

Tim B
carehome.co.uk rating: 4.83 out of 5

"It is with a sad heart that my sister and I have to move our father to nursing care, from Mortain Place. He has been there for the last 19 months and calls it 'home'. He has been extremely well looked after by all of the wonderful staff there. Myself as a constant visitor to the care home, I have always been made to feel welcome, and there is always someone there to talk to about Dad. A big warm thank you to everyone, especially the senior staff."

Liz R
carehome.co.uk rating: 5.00 out of 5

"My father has been in Mortain for 19 months and from the start was made to feel very welcome and at home. The staff all went out of their way to ease him into his new way of life in a care home. He had recently been bereaved. I’ve never had any cause for concern over his health or well-being. His room is nice, comfortable and spotlessly clean. His sometimes fussy meal requirements, and constant need for 'a cuppa’ are cheerfully fulfilled. The staff, in particular the senior carers, are all very kind and personable. They treat my father as an individual, not just as one of the collective residents. His wishes are respected, and his dignity is maintained. My queries have always been dealt with effectively and efficiently, and the manager is generally always available. It is with sadness that we’ve got to move my father to a nursing home. My sister and I, as well as our dad, are sorry to say goodbye to the care team at Mortain and I thank you all for taking such kind care of him."

Susan H
carehome.co.uk rating: 4.92 out of 5

"My dad had to enter a care home a few weeks ago and has found it fairly difficult to adjust. Any concerns or issues have been addressed and resolved very promptly and he is now settling in well. All the staff, management, admin, carers, housekeeping and entertainment etc have been wonderful. I'm glad to say that Dad is now enjoying life again after a few years of struggling on his own in his own home."

C H
carehome.co.uk rating: 5.00 out of 5

"I like the layout of the building. I have settled ibn well. The food is excellent and the staff are excellent. I like it here very much."

Margaret B
carehome.co.uk rating: 5.00 out of 5

"My aunt has been a resident at Mortain Place over the last 2 months, as respite following a fall at home. From my first phone call, the staff and management team have been very responsive and my aunt has received great care and attention, giving me complete peace of mind. Any queries or concerns I had were dealt with quickly. The staff have been excellent helping my aunt with personal care, while she had a broken wrist. She was always in great spirits whenever I visited and was always up and dressed. She has enjoyed the food and has had chiropody care and a haircut whilst being a resident. I'm very grateful indeed for the care and attention my aunt has received and would certainly recommend Mortain Place."

Claire H
carehome.co.uk rating: 4.50 out of 5

"All the carers are hardworking, friendly and extremely helpful for my sister's needs. Problems are dealt with promptly and my sister has made friends and is extremely happy in her home."

B B
carehome.co.uk rating: 4.92 out of 5

"Very friendly caring staff and I enjoy visiting. Recently we were invited to join in with the entertainment which was enjoyed by residents and staff. We previously had lunch, the service was like a good restaurant with waitress-style service from the hostess, there is always something going on to entertain."

G E
carehome.co.uk rating: 4.58 out of 5

"Not having gone through this experience with my own parents, I have found it a strange time but looking at it as a support for my wife. I can say without fear of contradiction that my 'mum' is receiving the best care possible. I have watched the way she has been looked after with admiration by all the care home staff. Nothing is too much for them to do to make my 'mum' comfortable and well looked after."

Gavin C
carehome.co.uk rating: 5.00 out of 5

"My mother has been both a respite and now a dementia resident and during all of her stay we found the staff both caring and attentive. Mum took her time to settle in and presented a challenge to the staff. This challenge was met with professionalism and a high level of support. As a family, we have absolutely no regrets in selecting this establishment. Indeed, we have nothing but the highest praise for all of the staff from management to housekeeping."

Jacqueline C
carehome.co.uk rating: 4.92 out of 5

"I’ve found this care home absolutely brilliant, the staff are helpful and very caring and can’t do enough for you. The accommodation is lovely and the food is first class. A very welcoming and charming home, so glad we found it for my relative."

Patricia R
carehome.co.uk rating: 5.00 out of 5

"A very warm welcome at Mortain on each of my visits to see my neighbour who has now been a resident at Mortain for 2 years. We share time in the Bistro with complimentary coffee and cake, spoilt for choice. The staff are so friendly and the management team have always been so helpful and caring. My neighbour is settled, happy and very well cared for."

T S
carehome.co.uk rating: 5.00 out of 5

"We are very happy with Mortain Place, they are kind and considerate and are very approachable."

Rebecca H
carehome.co.uk rating: 5.00 out of 5

"My husband spent two weeks in Mortain Place Care Home and was looked after very well. This was his second respite visit and he seemed to settle very well."

P N
carehome.co.uk rating: 4.67 out of 5

"Mortain is amazing. My sister-in-law is staying here for respite. She loves everything about it and is contemplating becoming a resident. It is kept very clean and the entire staff are helpful and can’t do enough for her, nothing is too much trouble. I would recommend this establishment to anyone. Thank you to everyone at Mortain."

Tina T
carehome.co.uk rating: 5.00 out of 5

"As soon as we arrived to be shown round Barchester Mortain Place Care Home, we knew it was the place for Mum. All the staff go up and above to meet Mum's needs. As for Mum, she has settled quickly and is so happy. Your brochure does not do it justice, you need to actually visit to understand the welcome you get each time you visit and see the facilities. Each member of staff knows each resident, treating each as an individual, which gives it a lovely personal touch."

A W
carehome.co.uk rating: 5.00 out of 5

"We looked at this home a year and a half ago knowing my mum would eventually have to go into full-time care, so decided to look again at this home and we're still impressed. My mum has now settled in and fully adjusted, she calls it a hotel. The care she receives is brilliant and talking to the staff fills you with confidence for your loved one, the food is exceptional here as well. I wouldn't hesitate to recommend this home."

S W
carehome.co.uk rating: 5.00 out of 5

"I felt my relative was treated with care, dignity and genuine affection. Staff were always polite and cheery and had time to answer any queries. There seemed to be a good range of activities. Food was plentiful with good quality and choice. We were always informed of any falls or medical issues. We have never regretted choosing Barchester Mortain Place Care Home."

V H
carehome.co.uk rating: 4.50 out of 5

"I came in for respite after a hip replacement and wanted to be as independent as possible in order to get home. The staff supported me and kept a firm eye on me to make sure I was coping, taking instant and appropriate action when my blood pressure became too high. Everything about the service I received was excellent."

C C
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident for over two and a half years and as a family, we feel she is kept safe at all times."

C A
carehome.co.uk rating: 4.58 out of 5

"My stay has given me confidence to go home. I needed this two-week stay - my broken arm has improved the swelling has gone down and I am using it even writing. With good food and incredible care, I am now in a better place. Thank you."

Ena W
carehome.co.uk rating: 5.00 out of 5

"I enjoyed my stay, the food and the activities are very good. The staff are kind and helpful. I have been very pleased with my stay."

C Y
carehome.co.uk rating: 5.00 out of 5

"We have been residents of Barchester Mortain Place Care Home for three months. The kindness and care we have received is above and beyond anything we expected from the whole staff."

J W
carehome.co.uk rating: 5.00 out of 5

"Mum went into Barchester Mortain Place Care Home for respite care and didn't want to leave at the end of the month. She is now there on a permanent basis. The carers are wonderful with her, look after her really well and encourage her to join in with activities. Now she is in Mortain Place, she moves around more, eats healthier food and watches less TV. She no longer needs to worry about shopping, preparing meals or doing the laundry. Visitors are welcome and can sit in the bistro area or go to one of the lounges, which are like being in a hotel and much better than having to sit in her room. There is a nice outdoor area for when the weather is accommodating. It's very reassuring for me to know that she is being looked after, eating well, taking her medication and never on her own."

Stephen T
carehome.co.uk rating: 4.83 out of 5

"My nan came to stay at Barchester Mortain Place Care Home after breaking her hip at home. After being pulled from pillar to post to hospitals and rehab hospitals, the doctors said she was finally able to go home although our family didn't feel that she should be alone. I found Mortain Place after a neighbour had recommended it and thought it was absolutely fantastic. Nothing was too much trouble, if my nan didn't like anything on the menu they would make her something special, they had spa baths which was a treat as Nan could only use a shower and they had lots of things for her to do, her favourite was the word games in the bistro as a lot of the residents would get together with the drinks and cake. I would highly recommend and Nan would happily go back if need be."

Jennifer T
carehome.co.uk rating: 5.00 out of 5

"Mum is well cared for at Mortain Place Care Home. In January she lost a lot of weight, picked up by the carers in their regular checks. They now make sure Mum eats her meals and are giving her regular protein shakes. Mum put on half of the lost weight within a week."

Paul N
carehome.co.uk rating: 3.75 out of 5

"I've been here three years, badly disabled after falling down stairs. I have no close relations. As you see I have selected excellent ratings for every category because that really is how I have found Barchester Mortain Place Care Home. I put on weight with all the good food - I outgrew the top part of my dresses. A laundry lady offered to adapt my dresses in her own time, free of charge. Over three years, I have had ten such dresses. She's a lovely lady and excellent seamstress. All dresses look so neat and professional and now comfortable. She won't take any money and always shares chocolates I buy instead. I have other examples from carers, activity staff and others too, numerous to describe here. I'm never bored or lonely, I only have to ask for help and it's promptly given. The staff are warm and friendly and very professional as well. I will say though that I think your own (residents) mindset is important. I'm very glad and happy to be here."

Mary E
carehome.co.uk rating: 5.00 out of 5

"After falling and given the deterioration of her physical (and slight mental) health meant living in a warden-controlled property with no on-site care was proving impractical. After an initial 30 days respite here following 2 weeks in the local hospital, she asked to remain and her physical health has improved tremendously. After 18 months of restricted mobility due to wheelchair use, now 3 months later, she is using a walker and is much more active. She has a greatly improved social life, new interests and there has been no decline in her mental faculties."

Martin L S
carehome.co.uk rating: 4.92 out of 5

"My mum came for a respite break and is now staying on as a permanent resident. All the way through the process of choosing a home to settling in all the staff were very helpful, kind and professional. She likes her room with a view of birds and squirrels in the gardens and seems to have taken to 'armchair tennis'."

M R
carehome.co.uk rating: 4.17 out of 5

"My mother moved into Barchester Mortain Place in October of 2023. When we first walked into the home to view it, I was amazed at how the atmosphere felt. It had a great feeling of warmth and love. All the carers and staff are first class, they always have a smile and a friendly greeting. I feel that my mum is in a safe place where she is looked after but more than that she is genuinely cared for. There is always something going on and the entertainment team is second to none. I cannot speak highly enough of the team, the food, the quality of the care and the cleanliness of all public and private rooms Whenever I bring anyone to visit Mum, they are all of the same opinion. Over Christmas, there was so much fun and laughter. The presents that all the residents received were picked with care and suitability. I believe that we are very fortunate in our decision with Mortain Place and I love to see the smile on my mum's face when I come to visit."

T P
carehome.co.uk rating: 5.00 out of 5

"Helping a client get settled into Mortain Place. Staff were friendly, accommodating, patient and understanding. I spoke to a resident's daughter who visited regularly, she had nothing but praise for everyone who worked there. The enrichment staff actually brought in a bouncy castle, which I couldn't believe! They loved it, then invited some of the staff's small relatives to make the most of it, which I thought was a lovely touch."

Alison C
carehome.co.uk rating: 5.00 out of 5

"I was pleasantly surprised by Barchester Mortain Place Care Home. I came to visit my aunt from Lincolnshire and was offered lunch, which was delicious. Three courses, fantastic. The home was clean and jolly with word games being played in the bistro area."

H J
carehome.co.uk rating: 5.00 out of 5

"My mother has been in for respite care and was treated with kindness and dignity. We will be returning again and have found our forever home."

E A
carehome.co.uk rating: 4.75 out of 5

"My sister had a reunion party for twelve friends and the home could not have been more accommodating. From the manager down to the kitchen staff and all attending staff were extremely welcoming to her guests. We had coffee served in a separate room so we did not upset the other residents. The lunch was beautifully served, the table linen immaculate, with fresh flowers on the table. Absolute full marks to everyone for making all concerned, visitors and family feel they were special."

John P
carehome.co.uk rating: 4.67 out of 5

"I have just attended a lunch party given by my aunt, a resident, for 10 friends, and 3 associated carers. The event was excellent and very much appreciated by everyone there, and especially by my aunt. All of the staff involved participated in the organisation and running of the event with a high degree of enthusiasm and went out of their way to make the event very special, including the organisation of a visit from people they knew from outside who were relevant to the event. That was an incredibly thoughtful touch. Throughout the whole event, staff dropped in to say hello to the visitors and they managed very well and with very good humour last-minute changes in numbers and arrangements. The 'outside world' was brought into Barchester Mortain Place Care Homeand my aunt was able to host an event just as she would have previously in her own house. Thank you very much."

Nicholas P
carehome.co.uk rating: 5.00 out of 5

"There is absolutely nothing bad I can say about the staff and facilities at Mortain Place. The staff are wonderful and will do anything for the residents and guests. The resident's room sare perfect. The grounds are immaculate. We ate in the guest restaurant for my Mother's Birthday and really enjoyed the food and brilliant service. I think all the residents love Mortain Place."

Paul C
carehome.co.uk rating: 5.00 out of 5

"The staff were very helpful from my first enquiry to the day my mother moved into the care home. This wasn't the easiest time as it was at the height of the 'second wave' of the Coronavirus pandemic, however, it was time to move mum, and the transition went very smoothly in the circumstances. The home is new and tastefully furnished. It has a lovely calm atmosphere. On my first visit, I thought it could easily be a hotel. My mother has dementia and I am confident that she is in absolutely the right place now. All the staff are very caring and helpful, and there is a range of stimulating and interesting activities offered to the residents which are very impressive and so important for someone who has dementia."

Jenny S
carehome.co.uk rating: 4.92 out of 5

"The Staff are so important to any business as there on the front line and they are what gives the client/visitor the first impression of the rest home that your family or friends are either staying or visiting. I have been visiting for over a year now and always ask the resident if everything is ok with not only the staff but the food, general cleaning and management of the home and they have always been happy with everything and when I do visit I am impressed with all aspects of the home"

Gordon B
carehome.co.uk rating: 4.75 out of 5

"Lovely place. Very helpful management and staff are always friendly and willing to help. Brilliant especially through these difficult times with Covid. Restrictions strictly adhered to. I feel my father is safe as he could be."

L C
carehome.co.uk rating: 4.92 out of 5

"Mum was very lonely in her own home although she did have care. When I suggested that she should consider a care home she wasn't impressed as it created visions of the home her mum went into. After a period of respite in Barchester, she was impressed and open to a move. Since her time in Mortain Place, she looks a different woman and can't praise the care and place enough. I have the problem now that every time I speak to her she says how can I afford a 5-star hotel. Thank you to all at Mortain Place."

L W
carehome.co.uk rating: 5.00 out of 5

"Dad has been at Mortain Place since February and whilst it took him a few weeks to fully settle in, he has received nothing but kindness, support, respect and care from all of the staff. It feels like one big family and that has been particularly important during the lockdown, where the staff have kept his spirits up, kept him active and made him feel safe and well cared for. Other family members have visited during the socially distanced visits that have now been introduced and have commented on the relaxed and happy atmosphere but with clear care and commitment of the staff. I cannot praise them highly enough for all they do each day for Dad. The home is very well run by a welcoming, approachable and capable hands-on manager and her team and I have no hesitation in recommending them to others as an excellent care home."

Diane A
carehome.co.uk rating: 5.00 out of 5

"The staff and management at Mortain Place are professional, kind, and caring. I take comfort from the fact that I know my father is well looked after and safe in new and pleasant surroundings."

Sophie B
carehome.co.uk rating: 4.88 out of 5

"I had a very pleasant visit and all precautions were taken due to COVID. My friend was very happy and said how well she was being taken care of. The staff at Mortain Place were very friendly and helpful. It seems to be a very well run care home with every consideration and respect for the residents."

J D
carehome.co.uk rating: 4.67 out of 5