Reviews for Mount House and Severn View

"He has been so much happier since coming here, treated with the utmost kindness. Thank you."

Jennifer S
carehome.co.uk rating: 5.00 out of 5

"He has been so much happier since coming here, treated with the utmost kindness. Thank you."

Jennifer S
carehome.co.uk rating: 5.00 out of 5

"Friendly, caring, resident happy here, felt staff respected her needs. She enjoyed sharing experiences with staff e.g. doing up houses, pregnancies and weddings. Only concern was clothing kept going missing, new system with tag on clothes improved system - when clothes returned put in correct drawers, not just shoved in mixed up, also ironed. Felt the home could be generally cleaner, resident's drawers, tables, water jugs, cups, glasses, bathroom and floors. The financial side is excellent, practical and helpful. For me, I'd like own cups, numerous bought, appreciate need washing together with others but not returned. Activities are good and varied but not used. Overall good."

Julie B
carehome.co.uk rating: 3.73 out of 5

"Friendly, caring, resident happy here, felt staff respected her needs. She enjoyed sharing experiences with staff e.g. doing up houses, pregnancies and weddings. Only concern was clothing kept going missing, new system with tag on clothes improved system - when clothes returned put in correct drawers, not just shoved in mixed up, also ironed. Felt the home could be generally cleaner, resident's drawers, tables, water jugs, cups, glasses, bathroom and floors. The financial side is excellent, practical and helpful. For me, I'd like own cups, numerous bought, appreciate need washing together with others but not returned. Activities are good and varied but not used. Overall good."

Julie B
carehome.co.uk rating: 3.73 out of 5

"So impressed with the level of kindness and genuine care displayed by all the staff. A real 'home from home'."

C T
carehome.co.uk rating: 4.67 out of 5

"On a recent visit to Barchester The Mount House & Severn View Care Home to see my brother in law, was very impressed from our reception, staff attention, catering for visitors and those being cared for. Would highly recommend Barchester. Well done."

D T
carehome.co.uk rating: 4.67 out of 5

"So impressed with the level of kindness and genuine care displayed by all the staff. A real 'home from home'."

C T
carehome.co.uk rating: 4.67 out of 5

"On a recent visit to Barchester The Mount House & Severn View Care Home to see my brother in law, was very impressed from our reception, staff attention, catering for visitors and those being cared for. Would highly recommend Barchester. Well done."

D T
carehome.co.uk rating: 4.67 out of 5

"Lovely caring staff."

J S
carehome.co.uk rating: 4.92 out of 5

"So lovely, happy staff."

V D
carehome.co.uk rating: 5.00 out of 5

"The staff at The Mount have been wonderful. We needed respite care for my father as a matter of urgency. The situation was resolved very rapidly and the family were treated with great understanding. The facilities are excellent and my father particularly praised the quality of the food. I would have no hesitation in using the Mount again. They cared for my father and gave his family peace of mind."

A B
carehome.co.uk rating: 4.83 out of 5

"First I would like to congratulate the Mount House on getting a good rating in all categories in the recent CQC Inspection, well done all. My mother has settled in extremely well and receives outstanding care from all of the very friendly staff. I now have no worries with the care my mother is receiving."

K R
carehome.co.uk rating: 4.92 out of 5

"It has been a pleasure going into The Mount each day. Residents and staff are becoming almost family. Introducing the gentleman evenings has been very successful. I only observe quality care and staff cater for the resident's needs. Thank you for everything the homes does for my mother."

Gary W
carehome.co.uk rating: 4.83 out of 5

"The care and support of both the resident and family connected to them is second to none. Everything is transparent and information passed on so quickly re: doctors visits or residents health. So much emphasis is placed upon making you feel a "one to one" concern and sound advice is always available. The manager and her staff do an incredible job, above and beyond every day. I thank them all for being there."

David J
carehome.co.uk rating: 4.75 out of 5

"Since a much-needed refurbishment and the appointment of a new manager, I would just like to say how much everything has improved within the home they are doing an amazing job. I appreciate all the support and care they are providing my uncle and myself. Keep up the good work."

B R
carehome.co.uk rating: 4.00 out of 5

"Professional, caring, understanding and above and beyond the call of duty. With a truly heavy heart grateful thanks for the whole family."

Linda S
carehome.co.uk rating: 4.75 out of 5

"My husband had been very unwell and moved from ward to ward in hospital and really did not know where he was when first admitted but with the care of the staff he quickly settled and is very content. The staff have been so kind and helpful, I really appreciate this as I had cared for him myself for several years until he lost the use of his legs. The management have been equally as kind to me and my family and his friends."

Barbara S
carehome.co.uk rating: 4.58 out of 5

"The overall care my friend receives is very good. She has dementia and she is treated with dignity and compassion."

S D
carehome.co.uk rating: 3.75 out of 5

"Much needed refurbishment of the care home is now complete. Furniture/carpets/decoration is very good. Staff very friendly and pleased to help."

K H
carehome.co.uk rating: 4.50 out of 5

"Mum had to move to The Mount due to care issues in her previous home which resulted in the need for better care. The Mount provided that and so much more. I cried when it came to moving mum to a new home closer to our own home. Mum cried too. She regarded The Mount as home from home. If her condition changed she will go back there! Thank you, The Mount."

Polly S
carehome.co.uk rating: 5.00 out of 5

"My aunt came to stay at the Mount House and Severn view for a short respite period. The rehabilitation and the care and support that she received was outstanding. From management being supportive to the kindness of the carers and the great atmosphere, this made her stay very positive and she enjoyed her respite break. It is peace of mind to know that she was being well looked after. The home is looking great after the refurbishment. Thank you for your kindness."

David L
carehome.co.uk rating: 4.92 out of 5

"My grandma recently transferred to The Mount House and all I can say is that she has become part of a extended family. The Home is lovely, the Staff are very kind and always smiling. The Manager is very supportive and understanding of my grandma's needs and ours. The home is currently being refurbished and is looking beautiful. We are very happy with our choice of home."

Danielle E
carehome.co.uk rating: 4.58 out of 5

"A warm and friendly home. The manager is very approachable and welcoming. The staff are very friendly and supportive."

Margaret H
carehome.co.uk rating: 4.83 out of 5

"My mother, who has dementia, has been resident for nearly two years. She has settled in very well and the staff are lovely with her. She (and many others) would benefit from a little more stimulation, both mental and physical but overall we are very happy that she is in the right place."

David E
carehome.co.uk rating: 3.75 out of 5

"I live over 200 miles away so it is a relief to know that my Mother is safe. The new manager has brought with her a professional approach to care delivery and the home's decor is fresh and welcoming. The staff are friendly and caring."

Lorna P
carehome.co.uk rating: 3.67 out of 5

"Overall I was happy with the services and facilities provided. My only slight criticism was that some members of staff seemed too eager to say how well my brother had settled in when he had only been resident for a very short time."

David T
carehome.co.uk rating: 3.64 out of 5

"In August and throughout September, my mother-in-law's life started to slip away. The care my mother-in-law received from all the staff was outstanding over those last weeks. The kindness and sensitivity made a sad time bearable. From the cleaners, kitchen, office and maintenance staff. They all cared for her and us, the family. After their day had finished they would pop in to check on us, when they had time, they would sit with her if I wasn't there. A huge thank you to all at Mount House."

W B
carehome.co.uk rating: 4.25 out of 5

"During my stay of eighteen days in respite care, I must say that I was extremely impressed by the friendly manner and thoughtfulness shown to me by your staff. Whilst your carers were coping with the refurbishment, which must have added to their normal schedule, any pressures involved were seemingly managed extremely well. My return visit to respite will hopefully be made all sometime in the foreseeable future."

Sunny D
carehome.co.uk rating: 4.10 out of 5

"Very kind staff. Easy to talk to and show understanding. It does look as if there should be more staff available. The removal of carpet to put down hard flooring does concern me as although it must be more hygienic and easy to clean, it is more of a risk when it comes to falls and injury from falls."

A W
carehome.co.uk rating: 4.33 out of 5

"My friend loves it here. Staff are very obliging and attentive to all her needs. She has remarked she would stay here again."

S T
carehome.co.uk rating: 4.83 out of 5

"My experience is that the staff and management are very caring and friendly. My wife gets on very well with all staff and is quite happy with the care shown to her at all times."

Geoffrey H
carehome.co.uk rating: 4.42 out of 5

"My mother has been in The Mount for respite on a number of occasions. It is like home from home. The staff are friendly and caring. The activities that go on in the home are fantastic - very person-centred and eventful."

Paul W
carehome.co.uk rating: 4.00 out of 5

"The new manager is taking great strides to put things right. When things have been allowed to slip it cannot be put right overnight. Given time and good conscientious staff with her. I am sure she will succeed in putting things right. Lots of luck."

Peter A
carehome.co.uk rating: 3.67 out of 5

"Mom likes her room and the house in general, which is lovely and spacious. The gardens are also lovely. The staff are friendly. It would be nice if Mom could be helped on a one-to-one basis to be more active within the home, as this is difficult for her."

Jayne
carehome.co.uk rating: 3.67 out of 5

"Our overall impression of 'The Mount' is one of total care and compassion by all the staff- we are more than happy with all aspects of care. We are always able to see the nursing staff and any questions they are more than happy to answer providing the same standard of care. We will not have any cause to complain."

Dorothy C
carehome.co.uk rating: 5.00 out of 5

"Our mother is well cared for although I only come once a year. My sister is here on a regular basis. All staff greet me in a welcoming manner, give me their time if I have questions. Mum is treated with respect and dignity. The management is involved directly with the residents which I like. Everything runs smoothly and it doesn't matter what time I come in, staff are attentive to my mother and we appreciate all that is done by the staff."

Margot M
carehome.co.uk rating: 4.42 out of 5

"The home has a pleasant atmosphere and my sister is very happy and contented. The staff are pleasant and caring."

B E
carehome.co.uk rating: 5.00 out of 5

"Not enough care staff available at weekends in particular. Could do with carer present in lounge during the day and evening. Do not answer the bell quickly enough can sometimes take fifteen minutes plus. Not enough carers available on residential early afternoon to take residents to the toilet. Left in wheelchair rather than arm chair during the day. Meals although good could do with sauces e.g Apple sauce, Mint sauce. More staff required to supervise in dining room."

Marilyn S
carehome.co.uk rating: 3.25 out of 5

"The staff look after my aunty in a caring and respectful manner. The care home is clean and tidy with generous amount of furniture and also decoration is delightful. No qualms. Very happy that my aunty is here."

Ken H
carehome.co.uk rating: 5.00 out of 5

"I feel that my father is very well cared for at the Mount, all of his needs are fully met and I have been filled in with any care needs or developments in his care. My dad seems and says he is very happy with the care he is receiving."

A J
carehome.co.uk rating: 4.75 out of 5

"The Mount has a lovely homely feel. The staff are kind and cheerful and helpful, but I do think more staff may be needed. The menus and kitchens are excellent. There is always someone competent if contact is needed. I do find items of clothing are often lost in the laundry although they are all labelled. Overall I am very happy with the care given here."

John L
carehome.co.uk rating: 4.50 out of 5

"I was delighted with the care my mother received and The Mount during her stay in a D2A bed. She suffers with dementia and her whole personality changed for the better in four short weeks. There were so many activities and if mum didn't want to participate she was still taken to them to watch and would invariably join in. She also regained a certain amount of independence as she was encouraged to feed herself. The staff are all wonderful I can't praise them highly enough. If money wasn't an issue I would have not hesitated in keeping her there permanently."

Rhiannon B
carehome.co.uk rating: 4.75 out of 5

"I have been very impressed by the help and general management in the home. Both my own mother and mother in law have been residents in the home. My mother in law who was a resident until she died last year and my own mother is still a resident both having been a resident for over 12 months. The rooms are always kept clean and tidy. The staff are always on hand and most helpful; the food is always very well prepared and tasty and the activities are always varied and many of them. I have always been very impressed by all aspects especially the Manager."

David T
carehome.co.uk rating: 5.00 out of 5

"At The Mount House & Severn View Care Home we find the nursing staff very professional and helpful. Other staff are approachable and considerate. The care is good, and the food provided is excellent. Overall, the home is a friendly environment, with a homely feel."

Michael B
carehome.co.uk rating: 4.33 out of 5

"I have always found the Management and Staff to be approachable and helpful. My relative has always been treated with respect and dignity even in the most difficult circumstances. The activities programme is excellent and the residents always seem interested in what is going on. There is always a feeling of peace and contentment in the communal area. The food is excellent and the staff are always willing to do something different if a resident is not happy with what's on offer. I would have no hesitation in recommending The Mount House Care Home to future residents."

Theresa C
carehome.co.uk rating: 4.92 out of 5

"Very happy with everything."

Joyce H
carehome.co.uk rating: 5.00 out of 5

"My mother received excellent respite care, was well looked after, pampered and all of her holistic needs and preferences were catered for. Staff are attentive and friendly. I had the chance to eat with my mother and the home cooked meals were delicious. The home manager is visible, friendly and supportive."

O J F
carehome.co.uk rating: 4.75 out of 5

"I have been very impressed by the welcome that I have received here and by the care, sympathy and good humour that I have experienced during my stay. Everyone here, without exception, has made my stay a pleasant experience in which my rehabilitation has progressed smoothly."

Michael H
carehome.co.uk rating: 4.67 out of 5

"All the staff are so helpful and pleasant. They can't do enough for you, they are simply the best."

Steve W
carehome.co.uk rating: 5.00 out of 5

"My mother was in Mount House for the best part of a year. She had dementia and was almost 93 when she passed away last week. The staff at the nursing home treated her with exemplary care, love and attention. She spent the last few months in the Salway Suite where she felt safe in a lovely room overlooking the garden. The carers led by two ladies and all their team were so lovely to her, this not only helped her but it helped us as her family. We had access to her whenever we wanted and we were always met by a friendly face. I want to say thank you to everyone at Mount House for being so kind to her. The news only ever tells us the nursing homes that fail, there must be thousands of them that do wonderful work. Barchester's Mount House is definitely in this category."

Sally R
carehome.co.uk rating: 5.00 out of 5