Reviews for Mount House and Severn View

"My 93-year-old mother moved into Mount House following a life-changing accident, which left her blind and after six weeks in hospital. I have the highest praise for the staff of Mount House for the way they help mum, encouraging her to regain as much independence as her disability allows, and ensuring she takes an active part in activities. The staff has also made family and friends very welcome and any queries have been quickly answered and resolved. In the 3 months Mum has been resident, she has changed from a frightened and confused old lady to someone who is enjoying life again."

K S
carehome.co.uk rating: 4.58 out of 5

"During a very upsetting time, knowing my father is safe and extremely well looked after by amazing staff, not only supporting my father but also showing care and support to me as well. I couldn't wish for better care for my father, he is my world."

J P
carehome.co.uk rating: 4.50 out of 5

"It was a very difficult decision for our parents to leave their own home but we felt that The Mount was the nearest thing to a home from home for them and this has proved to be the case. The staff are so loving and caring and there is a lovely atmosphere. Mum and Dad have found the transition difficult but they always say that all the staff are so kind and thoughtful and they absolutely love the food. It has meant so much to us to know that they are being so well looked after, especially during Covid-19, when we can't visit. Thank you so much to all the staff for all you're doing, we really appreciate it."

Sue B
carehome.co.uk rating: 4.67 out of 5

"My parents have received wonderful care from all the staff since they were first admitted. Before Covid19, we were always made welcome while visiting mum and dad and have been kept informed of any concerns during the pandemic. Sadly, we lost mum recently, however, the staff have shown compassion and support to my dad and our family during this difficult time, for which we are grateful."

Jennifer J
carehome.co.uk rating: 4.83 out of 5

"Mum is happy and settled and loves the food. There could be more activities to stimulate her but I appreciate that these are difficult times. I trust the staff to look after her needs as best they can."

Gwyneth
carehome.co.uk rating: 3.92 out of 5

"During this very difficult time of COVID and not being able to see Mum has very much upset the whole family BUT the staff at the mount have been fantastic and nursed mum so well, answering all our questions and keeping us informed every step of the way in mum's recovery. We cannot thank the staff enough for stepping into our shoes loving and caring for her, holding her hand, and making her feel safe. So I would like to give a big heartfelt thank you from all the family."

Karen D
carehome.co.uk rating: 4.92 out of 5

"My mother entered the home in the middle of May and since this was during the Covid-19 lockdown, my comments are based upon her statements and my limited observations. However, in comparison with the home in which my mother-in-law stayed, The Mount staff are far friendlier and more accommodating. I was also impressed by the fact that the home had Covid-19 testing ahead of others which was another reason for my choice. I have not regretted it."

Susan K
carehome.co.uk rating: 4.33 out of 5

"My 97-year-old mother was admitted to The Mount after being hospitalised following yet another fall. At that time, she was extremely distressed, increasingly confused and totally unwilling to cooperate with her support workers. In constant pain, unable to walk, wash or toilet unaided and very weak, she had lost a lot of weight and was very distressed and unhappy. The continuity of care provided by The Mount’s skilled in-house nursing and care teams has transformed my mother’s life. Her pain and other physical problems are now completely under control. She is wonderfully cared for and has gained weight. Over a year later, and of critical importance to her family, especially over the current period, the staff have established an excellent relationship with her. Although understandably still very frail and confused, my mother knows and trusts them and is happier in herself than we have seen her for many years. She now thinks of The Mount as her home."

Irvine P
carehome.co.uk rating: 4.58 out of 5

"My friend came to the home straight from hospital with nothing, she had COVID-19 and had a long stay in hospital. As a friend who cares for her, I’m amazed by the care and support she has received from the staff from day one. They reassured me throughout kept me informed of her changes which I’m so grateful for. As I cannot support her I felt concerned as her frailty was apparent but also her mental health deteriorated but the staff couldn’t do more for her, they are her support as I cannot be. The staff are outstanding in the care they deliver her even when it’s challenging, they also support me which I’m grateful for. The pandemic has brought challenges to the care sector they should be congratulated on taking the role of residents family, carer and friend as without them I dread to think what would have happened. Carry on what you are doing your Keeping everyone safe and happy which I appreciate."

Janet O
carehome.co.uk rating: 4.17 out of 5

"My nan came to The Mount during Covid lockdown, straight from hospital following surgery for a broken hip and suffering from what turned out to be quite severe dementia. We were grateful that The Mount could take her during such difficult times. However, nan thought she could go home but as she was totally bed bound and very vulnerable it was an impossibility. She was frustrated and confused and wasn't the easiest resident to care for as she seemed unaware of her own limitations, however, the staff persevered and their kindness and professionalism has won her over and she is now settled and happy. Poor nan has had such a tough time as she was unable to have any visitors in hospital and then had to be isolated in the home for 2 weeks. The home allowed us to speak to her on the phone and soon as we were able to socially distance visit her we went and that was lovely. I'm looking forward to the Covid restrictions being lifted so we can see her regularly."

Andrea P
carehome.co.uk rating: 4.08 out of 5

"Mum has been a resident since June 2017, initially with my father. Dementia means she has not always been the easiest of residents and we have had ups and downs with her health. The staff have always been courteous, kind and patient with her. During the current pandemic I had feared for the worst, but the home went into lockdown early. The staff have obviously been vigilant with their infection control measures. We have been kept informed at every point: lockdown, health, testing and finally garden visits. My sister and I had a lovely visit on Sunday, on a sunny, if a little blustery, day. Well done to all at The Mount and Barchester who have kept us informed and updated by text and the website, and appear to have been ahead of the game!"

Karen
carehome.co.uk rating: 4.58 out of 5

"Friendly and a nice place to meet."

A B
carehome.co.uk rating: 4.36 out of 5

"Staff at the the care home are always friendly warm and welcoming. I have had some lovely garden visits recently and the staff could not be any more helpful. Thank you for all that you do especially during such a difficult time. I know that my aunt is well looked after and she always seems happy and content in her ‘home’ it definitely puts my mind at ease knowing that she’s happy and safe."

Liam W
carehome.co.uk rating: 5.00 out of 5

"I have had the opportunity to visit this home recently, and it really is lovely. The residents appear to be happy, content and well looked after by the staff. If I was looking for a care home for a relative, Mount House would be my choice, the manager is really responsive and I have confidence in the home."

Aimee F
carehome.co.uk rating: 5.00 out of 5

"Excellent leadership and care staff who go the extra mile. My Mother who has complex needs has been supported, cared and made part of the family at The Mount. Extremely grateful for the dedication and care both from individuals and the team who are there for her 24/7. Keep up the good work."

Dominic F
carehome.co.uk rating: 4.25 out of 5

"Although I sincerely hope I will not need to use elderly care home facilities I do appreciate that there is a need for many people. My overriding impression of this home is the friendliness of the staff. There is always a smile and cheery word. They have been so happy to take the phone through to my friend during the last year- it is never too much trouble. They appear to genuinely care about the welfare and well being of the residents."

Chris C
carehome.co.uk rating: 3.50 out of 5

"Staff very good and kind, and good to have a chat with."

R F
carehome.co.uk rating: 4.75 out of 5

"I feel very comfortable knowing mum is being cared for with sincerity and respect. All her requests are met. The carers are angels in my mind. Moving mum from her home of 43 years to The Mount House was a major upheaval. But she settled in with the care and time of all the staff at The Mount."

E D
carehome.co.uk rating: 4.42 out of 5

"Mum is extremely well looked after and all her needs are fully catered for and she is very happy here."

Catherine G
carehome.co.uk rating: 4.67 out of 5

"I cannot speak highly enough of all the staff at The Mount House. Working under these present conditions has never removed the smile from all their faces. Thank you for all you do - well done keep the good work up."

Dick A
carehome.co.uk rating: 5.00 out of 5

"My Mum has just spent two weeks at Mount House for respite care. During that time she has been looked after exceptionally well. All the staff are friendly and professional and work extremely hard. Thank you to everyone for all you have done, it's really appreciated."

Sue
carehome.co.uk rating: 4.00 out of 5

"The care, warmth and friendship during my stay were outstanding and I really enjoyed it here."

K K
carehome.co.uk rating: 5.00 out of 5

"I stayed 2 weeks respite care. I was under a pain control program which did not happen for my first 3 days, on the Sunday evening I made a verbal complaint, from that point everything became ordered and my pain management was given as and when required. My surroundings were pleasant and of a good standard. Overall I felt The Mount had become forgotten over the last few years and quite shabby in certain areas. The majority of caring staff gave their absolute all and more beyond their job requirements. When there was few staff it was noticeable immediately. In my view The Mount was obviously a poor relation when money was concerned. Barchester needs to apply more money to its older homes instead of favouring the new. I feel Barchester Group are failing The Mount at Shrewsbury and their loyal staff."

C H
carehome.co.uk rating: 3.45 out of 5

"From the outset, our experience of The Mount House has been fantastic! What could have been a very difficult time for our Dad and us has been made easier by this wonderful experienced team of people. Led by a compassionate manager, the whole team are caring and committed to delivering the best for their residents. Whilst ensuring residents retain independence and dignity where possible they assist each person to live rich and fulfilling lives in a safe and secure environment. The home itself is furnished to a high standard and kept spotlessly clean and tidy. Equipment is up to date and appropriate for the intended purpose. Although now living with a different set of challenges, Dad has been helped by all within the home to adapt to these new challenges and his new surroundings quickly becoming quite settled and content. Whenever there is a need, the team are quick to act and are great at keeping us in the loop with any ongoing concerns. Overall a big 10/10 from us!"

Rachel S
carehome.co.uk rating: 4.83 out of 5

"Mount House has great service, very friendly staff members, and is a well-run place. I would highly recommend. Also, have some amazing activities for residents. And never too busy to help you when you are there. Great home!"

E H
carehome.co.uk rating: 4.25 out of 5

"Mum spent six very happy years at Mount House having been diagnosed with dementia. All staff were conscientious, caring and compassionate and always treated her with dignity. Everyone seemed to see the residents as part of a family and responded to them as they would to their own relatives. In May mum started to deteriorate and we realised she was near end of life and though needing constant care we knew hospitalising her at that stage would be detrimental to her well-being. The team at The Mount under the manager responded so positively and gave mum all the love and care you could ever ask for. My daughter and I spent many long hours sitting with mum in those last three weeks, but the manager and the team were always there to offer support, advice and a shoulder to cry on. As a family, we will always cherish the love they showed all of us at a difficult time. Thank you to everyone on The Mount House team."

Sue D
carehome.co.uk rating: 4.75 out of 5

"Both of my parents are in The Mount and I can say how well looked after they both are. All the staff including the manager are lovely, friendly and nothing is too much for them. What I like is, from the time my parents went in (different months) the friendly support that the home/staff have given me, has and still are helping so much for me to accept the change. I can't thank The Mount Care Home enough. This review relates from the time my parents joined The Mount."

Marilyn F
carehome.co.uk rating: 5.00 out of 5

"From the very first day, my dad arrived at the home, the staff/management have been exceptional. They are approachable/caring and extremely helpful in any needs my dad should need. I would highly recommend this nursing home."

Noel O
carehome.co.uk rating: 5.00 out of 5

"My father needed expert help after some years, suffering with Lewy body dementia, and his year spent at Barchester The Mount House & Severn View Care Home was filled with respectful care, good humour and empathy, whilst he became genuinely fond of the characters within the home - the carers were filled with positivity, kindness and patience. Our experience, as a family, has been a very positive one, given the sad decline of my beloved father, his ill health. We lost Dad after several days of palliative care in his room. The Mount was brilliant - thank you."

Lesley P
carehome.co.uk rating: 4.83 out of 5

"My wife has been a resident at Barchester The Mount House & Severn View Care Home since August this year. I'm very pleased with the way that the staff at Mount House have responded to my wife's needs they have ensured that she is able to participate in the activities, the activities are available each day, she loves singing and listening to music and these activities have really helped my wife to retain her ability to respond to music. All the staff have been kind and helpful and I'm extremely pleased with the way Mount House is looking after my wife."

M N
carehome.co.uk rating: 4.92 out of 5

"He has been so much happier since coming here, treated with the utmost kindness. Thank you."

Jennifer S
carehome.co.uk rating: 5.00 out of 5

"Friendly, caring, resident happy here, felt staff respected her needs. She enjoyed sharing experiences with staff e.g. doing up houses, pregnancies and weddings. Only concern was clothing kept going missing, new system with tag on clothes improved system - when clothes returned put in correct drawers, not just shoved in mixed up, also ironed. Felt the home could be generally cleaner, resident's drawers, tables, water jugs, cups, glasses, bathroom and floors. The financial side is excellent, practical and helpful. For me, I'd like own cups, numerous bought, appreciate need washing together with others but not returned. Activities are good and varied but not used. Overall good."

Julie B
carehome.co.uk rating: 3.73 out of 5

"So impressed with the level of kindness and genuine care displayed by all the staff. A real 'home from home'."

Carole T
carehome.co.uk rating: 4.67 out of 5

"On a recent visit to Barchester The Mount House & Severn View Care Home to see my brother in law, was very impressed from our reception, staff attention, catering for visitors and those being cared for. Would highly recommend Barchester. Well done."

David T
carehome.co.uk rating: 4.67 out of 5

"A very friendly and caring home. My very poorly brother-in-law is looked after with kindness and compassion. Everything is very relaxed and visitors made welcome."

R G
carehome.co.uk rating: 4.75 out of 5

"My husband has been in Barchester The Mount House & Severn View Care Home since February 2024, he has many and increasing needs. I cannot praise the home enough. The staff are wonderful, patient and kind, knowledgeable and efficient. It feels like a home from home. My husband is as happy there as is possible under the circumstances."

Annette T
carehome.co.uk rating: 5.00 out of 5

"I'm very happy with the care and kindness shown to myself and my husband, nothing is too much trouble. They look after my husband so well and in a crisis are fantastic, I know he is in safe hands. I'm so glad I picked Barchester The Mount House & Severn View Care Home."

J E
carehome.co.uk rating: 5.00 out of 5

"Mum has been so well cared for. The staff are amazing."

Catherine L
carehome.co.uk rating: 4.67 out of 5

"My mother has been a resident at The Mount House for the last year. During that time, I have found the care to have been consistently excellent. Every member of staff has been welcoming, friendly and caring. The food quality is also consistently excellent. Even though my mother is confined to bed, the activities coordinator has gone out of her way to involve her where she is able."

Graham J
carehome.co.uk rating: 5.00 out of 5

"The care at The Mount House & Severn View Care Home was wonderful, the staff went above and beyond. All staff were professional, superb, caring and loving. We could not ask for anything better. We would just like to thank all the carers, nurses and management for being there for us. Thank you again."

Charles O
carehome.co.uk rating: 4.58 out of 5

"My mother has been very happy and contented since her move into The Mount. The staff are very supportive and friendly. Even when busy, they will listen to concerns and try to find a solution. They have had to deal with a lot of additional responsibilities as a result of COVID and have done this with good humour and resilience. The ambience is very soothing and comfortable. Thank you for all of your help."

Jane T
carehome.co.uk rating: 4.17 out of 5

"Would have no hesitation in recommending Barchester The Mount House & Severn View Care Home. Staff are excellent and efficient in what they do, nothing is too much trouble. Food is very good, all homecooked. We're very happy with everything."

Barry H
carehome.co.uk rating: 4.42 out of 5

"On my arrival at The Mount, the reception and welcome were amazing. The warmth and friendliness of the staff were lovely. This was my first time visiting a friend of mine and I was really pleased to find that she loves living at The Mount and spoke very highly of the staff and the home."

P B
carehome.co.uk rating: 5.00 out of 5

"The staff are very caring and the cleaning and maintenance staff go beyond their remit down to the smallest detail. We have been able to take personal things for Mum and have pictures hung and shelves fitted. The catering staff listened and provided the food requested. For Mum's 97th birthday, they made a lovely cake and treated her very well. The cleaning staff do more than just clean, they take care and chat and provide things when needed."

Phil H
carehome.co.uk rating: 4.92 out of 5

"My mum was only in the home for a few weeks before she passed away but my experience of visiting Mum was very positive. The care she received was wonderful as was the care they showed me. I can't think of one negative thing to say, everything from cleanliness to kind words, wonderful food and a homely atmosphere were all exceptional. My only wish would have been that Mum could have spent more time there before she passed away, as even though she had Alzheimer's she was happy, chatty and such a good patient. I will miss seeing everybody at the home but will recommend it to everyone I know. Many thanks."

Cheryl P
carehome.co.uk rating: 4.17 out of 5

"My brother has only been a resident at The Mount House & Severn View Care Home for 6 weeks but I really wanted to write a review to say how wonderfully welcoming everyone has been from the manager and nurses to the admin and housekeeping staff. The nursing care has been excellent. The home is clean and cosy and the food my brother tells me is delicious. We are so grateful for the ongoing care and would highly recommend The Mount House & Severn View Care Home."

Carol J
carehome.co.uk rating: 5.00 out of 5

"Admitted Monday 4/9/23 for temporary respite following hospital discharge. Received efficiently and sympathetically. Impressed with the attention to my patient needs. Stayed until Sunday 10/9/23. Very satisfied with all aspects. All staff were friendly and helpful and appeared competent. Catering very good with attention to particular needs and preferences. Slight reservation on shower/bath facilities which seemed rather restrictive, but purely adequate for most residents who require assistance. May need long-term care and would consider the Mount for this although financially would need serious consideration."

J T
carehome.co.uk rating: 4.45 out of 5

"Mum has had the most outstanding care whilst at The Mount. The entire staff are always professional and friendly and genuinely cares about Mum and the family. It has been a difficult time for the family, but the staff have shown such care and compassion for Mum and us - nothing was too much trouble. They included Mum in the Carol Sevice in her room; it was so moving and created a beautiful memory for us. We are so grateful to the entire team for Mum's last few days, passing with dignity, pain-free and peace."

D L
carehome.co.uk rating: 5.00 out of 5

"Dad was quite poorly when he arrived at Barchester The Mount House & Severn View Care Home. His medications had been changed again and again in hospital and he was very confused. The staff were marvellous; he got his medications stabilised and supported him to regain his mobility and confidence that he needed in order to return home (with three times a day carriers). Thank you so much for giving dad his independence back."

A F
carehome.co.uk rating: 4.67 out of 5

"Wonderful staff. Always kind helpful and understanding. The Mount was always welcoming, with high level of care, attention, well organised and run. Excellent food. Very clean and tidy."

M B
carehome.co.uk rating: 4.50 out of 5