Reviews for Newlands Care Home

"My mum was cared for brilliantly by Newlands Care Centre. Her physical and medical needs were always attended to, and just as importantly, the emotional needs as well. The staff were able to give her compassionate and gentle interation and she was able to join in activities and even go on days out. I'll always been grateful for how well she was looked after. Every staff member I came across genuinely cared."

"Just time of visiting, and the first impression was that this was a place of the finest decoration, comfort all round, for the visitors and the residents. Staff extremely friendly and helpful, nothing too much trouble. When I reach that stage in my life when I need all round care, this place is where I would want to be."

"We were 'wary' about care homes at first, but once we had a pre-brief wit the care home manager our worries were soon put at ease, all the staff displayed empathy + care, from the reception staff, to the cook, all lovely people, my mother in laws room was cosy, her final days were comfortable, + she was at ease."

"My mother passed away peacefully on the 9th November in Barchester Newlands Care Home. She had cancer but the care received meant that she was comfortable right to the end. I would like to thank all of the excellent team for their faultless efforts and care during her time there. We will always be very grateful to the managers, nurses, carers, cleaners, caterers and other support and admin staff. Thank you."

"Mum had a great stay, no issues. I visited every day, four - five times. She was very happy, the carers were excellent and Mum had a great stay. I would not hesitate to use Barchester Newlands Care Home again."

"The home is always very clean and friendly. The activities are great, always well-organised. Only negative seems to be laundry. Ongoing issues with resident's clothing going missing and wearing other residents' clothes. Clothes stuffed into drawers instead of hung up in wardrobe. Can not fault care given from staff on the unit."

"My relative is comfortable and cared for. Clean and friendly."

"Great home with great staff, who are always really friendly and helpful with residents and visitors."

"My lovely mum spent just short of two weeks at this lovely care home. She was treated very well. Looked after with dignity. The staff were lovely to deal with and nothing was a bother for them. The staff were very caring towards all my family during a hard time."

"We have had a really positive experience since my grandfather arrived at Barchester Newlands Care Home. The staff are so kind and caring. The home itself is clean and the food is very good quality. We are really impressed so far with all the staff and the home itself."

"Communication could improve. Cleanliness could be improved. My dad has stated on several occasions that the food is awful. As an overall unit, the carers look after our dad with compassion, dignity and kindness. I have been approached by a higher member of staff and been told incorrect information which I am led to believe is incorrect."

"My husband is very well cared for in Lakeland unit. He always looks very clean, nicely dressed and beautifully shaved. No complaints about his care whatsoever, the staff, without exception, are caring and very efficient. My only worry is now I am 80, I worry about the 84-mile round trip. With winter coming on, the drive will be more difficult. I hope he can get moved. It is only the distance, I don't think he can get better care anywhere. Thanks everyone."

"I have nothing negative to say about Barchester Newlands Care Home. My friend always looks well cared for and is always content. The activities, both in variety and frequency, are amazing."

"My dad has been a resident n the Lakeland unit for about nine months. He has settled in so well, much better than we had imagined. Every time we visit him he looks so well. He is beautifully clean, dressed nicely and well-presented. That would have been so important to him - he was always clean-shaven and very particular about this appearance. My dad has put on some weight, so he's obviously enjoying his food. He loves music and enjoys the activities where a singer comes to entertain the residents. The staff are wonderful! So caring, welcoming and professional, we can't praise them enough. Social media is great too!"

"Staff are very good with residents, food good, staff very friendly and helpful if any questions I have about my husband's care, they find the answers. My husband has been in Barchester Newlands Care Home for over a year now and I have no problems with the quality of care he is given which I know he doesn't like with his care needs sometimes."

"My mother has been in the home since October 17th 2023. The staff are excellent towards the residents and their families. They make you feel welcome, and the food is excellent. The only problem is that there is not enough staff during the day and night. The home needs to invest in more equipment, such as hoists and so on. Every staff member is very friendly, and some of them know my name. Newlands Care Home is the home in the whole of Workington."

"When it was announced earlier in the year that the amateur society to which I'd been connected for over 30 years was producing a particular show in May because of my diagnosis I doubted I would see it. Thanks to management and staff here I was able to go along with another resident and two activities ladies. I told my friends they were bringing me. We were treated royally with snacks and soft drinks, a programme each and an ice cream in the interval. No one will ever know what it meant to me to be there but Newlands made my dream come true."