Reviews for Ottley House Care Home

"My dad had been a resident for four years and has recently passed away. The level of care and compassion he was given throughout was excellent. In his final days, he was allowed the dignity of passing away in the home he knew as his home. All of the staff know all the residents so well and treat them with such respect. Well done, Ottley House, and thank you."

Sharon H
carehome.co.uk rating: 4.58 out of 5

"My whole experience of this wonderful nursing home was a happy one. All the staff were lovely, from the manager right through to the cleaners. Mum was professionally cared for and totally respected. Thank you again, Ottley House."

Jenny W
carehome.co.uk rating: 5.00 out of 5

"Ottley staff are amazing my dad has been here for around 18 months and has settled in great, the food is great too, they certainly get a good choice, they keep on top of all dad's needs with drs app etc, well done Ottley."

Samantha D
carehome.co.uk rating: 5.00 out of 5

"Went with a colleague from the Railway Heritage Trust to visit a long-standing member of our organisation who is safely and happily living in this wonderful home. We were staggered at the quality of the premises. Every aspect of this building is immaculate and beautifully cared for. Plenty of happy, hard-working and totally committed staff on site. Nothing was too much trouble. It is more like a 5-star hotel than a care home - really superb! Our visit was truly incredible. A stunning facility - in every way!"

David M
carehome.co.uk rating: 5.00 out of 5

"An excellent home for my mother who has been at Ottley House for over 6 years. All staff put on a great Coronation party (with wonderful decorations) - inside due to rain- and although busy, were happy to move Mother to her room as she tired easily. Always a warm atmosphere."

Y H
carehome.co.uk rating: 4.92 out of 5

"Staff take genuine care of their residents and you can see the residents feel comfortable around them. The activities team do an amazing job of providing a variety of activities which all residents can participate in and enjoy. Management is good at sharing information and unit staff always get in touch with updates on health and any incidents. Excellent food, quality and choice and provision for all dietary requirements. The upkeep of the grounds is amazing, with the creation of serene and colourful surroundings."

Carolyn B
carehome.co.uk rating: 4.17 out of 5

"My husband has been in Ottley House since Feb 2020 and I think he is as happy as he can be, given his dementia. He doesn't know anything or anyone, including me. I don't visit often as he can be upset and that's the last thing I want. His carers look after him very well, and I am very grateful for this. He can be difficult and unpredictable and needs a lot of attention and patience when he is like this, and I think from talking to them they do their best. They make sure he eats as well as possible, takes his medication (and when he doesn't want to they persuade him), and they look after his physical needs well, as he doesn't seem to have any issues. I and my children hate to see him like this, and as he doesn't know anybody we don't visit because it is of no benefit to him, in fact, it can be unsettling. I feel bad about this, but I think it's the right thing to do."

Rosemary A
carehome.co.uk rating: 4.92 out of 5

"From the moment I stepped into the light and airy reception at Barchester Ottley House Care Home I knew my husband would receive the care he needed and deserved. Everyone, kitchen, laundry, activities, maintenance, administration, carers and nurses, all are very caring and supportive of residents and families. This care home sets the bar for excellence. A very satisfied user."

K D
carehome.co.uk rating: 5.00 out of 5

"My father came to Ottley House following a short stay at another nursing home. He came to Ottley non trusting of staff and very nervous due to previous experiences of care elsewhere. From the first point of contact via a telephone conversation, we got that instant feeling of 'they care and they are listening'. The viewing was also thorough and we too as a family felt we had support. On Dad's arrival at Ottley he was welcomed and all his care needs were met at the highest standard. He instantly looked relaxed and comfortable because the staff spoke 'to him' not 'at him!' Communication is brilliant, staff will ring you with updates as and when appropriate. Visiting Dad and spending quality time with him is so lovely and the staff have got to know him and us so the atmosphere of 'home' is real! We really feel, as a family, we are now visiting Dad's 'new home' and it's given us faith in the care sector. The manager is running a tight ship! The staff are happy and professional, which speaks volumes!"

Tony B
carehome.co.uk rating: 4.58 out of 5

"My sister has recently passed away but was a resident at Ottley House for several years. The standard of care was exceptional, the nurses, carers, housekeepers, managers and the chef and kitchen team are simply superb. They really managed my sister's care as a team, discussing diet and nutrition with us, medication and of course her well-being through activities which were suited to her condition. Towards the end of her life, she got huge comfort from a light and sound machine that showed slowly moving images on the wall of her room, this calmed her and made her so much more comfortable. Medically, the nursing team could not do enough and I cannot thank the carers and nurses enough for their efforts in her last days. Care at Ottley really is something else, food is superb and plentiful, it is spotlessly clean and the residents are kept stimulated and busy through their activity program. The level of comfort, advice and support offered to us as her family throughout her stay was exceptional."

Kathy P
carehome.co.uk rating: 5.00 out of 5

"The home always treats the residents with the dignity and respect that they deserve. Nothing is too much trouble, it’s a real home from home experience, my Dad is a resident and has been since last November. He always has a smile for all the staff they treat him like family. I have no concerns when I leave him after visiting, he is well looked after. Activities are regular including singing, cake tasting and a Sunday service which he loves to attend. Staff always notify me if there are any concerns or changes no matter how small. I visited other Nursing homes but none had the “personal” touch that I feel Barchester Ottley House Care Home has! Thankyou Ottley!"

SarahJane J
carehome.co.uk rating: 4.92 out of 5

"There are not enough words in reviewing the empathy, care and support given to my sister and myself and special friends during complex, sad times. The dedication given in the care and support by all staff on the Charles Darwin Unit, their, empathy, reassurance and smiles so appreciated and needed. My sister's difficult journey was eased, and her anxieties calmed. There are not enough thanks and appreciation that I can give. Teamwork at its ultimate best."

Judith T
carehome.co.uk rating: 5.00 out of 5

"My mother is now in her 7th year as a resident of Ottley House, and overall, we have been very happy with the care and attention that she has received during this time. Being nearly 103-years-old, the staff treat my mother with compassion and with a caring attitude."

J B
carehome.co.uk rating: 4.58 out of 5

"This is a beautiful and welcoming home. The staff are always friendly and caring, nothing ever seems to be too much trouble. I always have a positive experience when I visit the home. The culture of care and friendliness is set from the top by the manager who is absolutely lovely and so professional. I believe that the care team there and the reception team are exemplary. A beautiful environment too that is surrounded by glorious grounds."

Paul W
carehome.co.uk rating: 5.00 out of 5

"My husband has been in the care of Ottley House as a resident for the last five years. during this time he has received the utmost respect compassion and outstanding care. The staff at Ottley House are lovely and we feel we are like a family. If I have ever had any issues I may be concerned about I have always felt I can discuss these with, staff and management. I have no hesitation in recommending Ottley House in the highest terms to everyone."

D I
carehome.co.uk rating: 5.00 out of 5

"The care provided to my wife has been good. She has related to individuals when they have entered her room. If I have made a request it has been dealt with rapidly and to my satisfaction. A caring situation has been created."

B S
carehome.co.uk rating: 4.25 out of 5

"My father who has advanced dementia has been a resident at Ottley House for almost 5 years. In that time both he and we have come to see it as "home". His room is comfortable and with some of his own possession and his favourite chair home like. The housekeeping team do an amazing job keeping both his room and communal areas tidy. Care staff are now like family to him. The catering team produce wonderful homecooked meals. The nursing team are responsive to any of my concerns."

C N
carehome.co.uk rating: 3.91 out of 5

"Dad is generally cared for very well. He is content and calm most of the time. The staff show kindness towards him. They are very busy every day which means that no one has any time to sit and really talk and listen to him which I feel is a very important part of his care, especially with Alzheimer's dementia. I do my best to provide meaningful conversation and company. It would be of great benefit to him if the staff could do the same. Dad is often in a muddle and needs someone to unravel him. More staff are required."

J K
carehome.co.uk rating: 3.92 out of 5

"I was very impressed by the warm and helpful way we were welcomed. The atmosphere of the home was restful and helpful. Everywhere looked tidy and clean, it was wonderful not to have a stale smell pervading everything well done, as I know it takes hard work and diligence to make it so."

S D
carehome.co.uk rating: 3.50 out of 5

"The care at Ottley house has been second to none over the past 2 years my wife has been there. They have also supported me through the most difficult time during lockdown when I sadly was not able to visit and see her but they were always there on the phone to update and reassure me on how my wife is doing during this difficult time for us both. I can’t thank the brilliant staff enough for the care they give."

George A
carehome.co.uk rating: 5.00 out of 5

"My Father has been in Ottley House since April 2024 and following the initial visits, I was very pleased to have found such a lovely care home for him. Sadly, during the 3 months of him being here, I have noticed a big change in staff, with what I feel to be under-staffing at times. My big upset is seeing what was a most beautiful garden area being totally neglected, only two years ago this used to be well looked after and a joy to visit and sit out and walk around. Please Barchester, employ a gardener!"

D A
carehome.co.uk rating: 4.55 out of 5

"I have absolutely no regrets about handing my mother's care to the dementia care unit at Barchester Ottley House Care Home, Shrewsbury. Both the nursing staff and the care assistants were friendly, approachable and conscientious in the way they looked after my mother. As her condition deteriorated, they altered their approach and kept the family aware as to why they were making these changes. At all times, the staff did their utmost to make her last days as comfortable as possible. I could not ask for more."

P G
carehome.co.uk rating: 4.33 out of 5

"We've been really happy with the care our mother has received at Barchester Ottley House Care Home. The staff are fantastic! All deserve praise (and a pay rise!) Thank you. Only issue is with a potential urine infection Mum has which seems to be taking a long time to diagnose - GP issue."

Catherine H
carehome.co.uk rating: 4.92 out of 5

"Mum lived at Barchester Ottley House Care Home for over three years and I visited her nearly every day. Mum had been fiercely independent but due to the level of care and compassion shown to her, she came to view Ottley as her home and often described herself as "happy", which is amazing bearing in mind her health was failing. I came to know the nurses and carers and watched them working collaboratively and with good grace and this created a positive atmosphere in the home. The excellent nurses fought for Mum for investigations, pain relief and review because the GPs were sometimes difficult to pin down. Some of them phoned me after their shift to let me know that Mum had settled when I had been worried. If I ever thought there was an issue (and there were very few) the nurses would listen to me and sort it. The respectful attitude shown by the carers preserved her dignity and individualism and there was much humour. They would chat and laugh with her and comfort her when needed."

Kay K
carehome.co.uk rating: 4.42 out of 5

"My daughter and I looked at many homes and whilst Barchester Ottley House Care Home is a 2-hour drive - or 2.5 train journey for me - we are very confident that we made the right decision."

Stuart M
carehome.co.uk rating: 4.18 out of 5

"Mum settled in very well to life in Barchester Ottley House Care Home. With the care of staff, she has regained some of the weight lost prior to moving into residential care. The staff have been extremely kind and helpful towards my mother, for which I am very grateful."

G G
carehome.co.uk rating: 4.75 out of 5

"Everybody is helpful and look after my friend with kindness. Keep him clean and out of pain. Would recommend to everyone."

Pamela D
carehome.co.uk rating: 4.64 out of 5

"I have been very impressed with Barchester Ottley House Care Home. The facilities are excellent, clean and in good repair. The staff are professional, friendly and approachable and always willing to listen to and answer any concerns. My mother has been very happy here and loves the staff and her room. I would recommend Ottley to anyone."

Deirdre M
carehome.co.uk rating: 5.00 out of 5

"My auntie was cared for with compassion and kindness throughout her time at the home by each and every member of staff. I have no doubt the level of care given made a difference to her comfort and well-being and also to her longevity. As a family, we will always be grateful to the whole team who afforded her dignity at all times. She always told us how lovely all the staff were and how comfortable she was."

Richard C
carehome.co.uk rating: 4.92 out of 5

"The difference in my mother has been wonderful since she moved into Barchester Ottley House Care Home. She has returned to her old self, happy, chatty and interested in living again. Mum celebrated her 93rd birthday in august and the staff made it a special day for her, her room was decorated, a delicious cake made and staff were fantastic. We, as a family, recommend Ottley House, the staff are professional, kind and work as a team to care for the residents. Thank you."

I M
carehome.co.uk rating: 4.75 out of 5

"I can’t thank the staff enough for the fantastic care they have given to my mum since she came to Ottley house in 2019 and especially over the past most difficult 12 months they have always been there on the end of the phone to help and support and keep me and my dad fully informed on how Mum is when we couldn’t visit her. In April of this year my dad was able to visit Mum to celebrate their golden wedding anniversary together it was a joyous occasion."

David A
carehome.co.uk rating: 5.00 out of 5

"Went to see Mum after we had been on holiday - so pleased to see her looking so good and happy. Spent a lovely morning with her in the big lounge, so light and airy, she watched people coming and going, she has dementia. The carers all spoke to her in passing, they knew her name, impressed. Could wish for better care or carers for her. Thank you all."

Joan L
carehome.co.uk rating: 4.25 out of 5

"Have parents here and was concerned about them moving in. I was surprised at how kind and supportive the staff are, from the nurses, carers, cleaners, kitchen and office staff. The activities are good and needed particularly by my father who is always busy, the more the better. The food is of a good standard and choice is good. A bin in the room would be an idea. For my father, in memory lane, try to maintain his independence as long as possible, i.e. shave, trim beard etc. Not living close, I would like a video call set up so I can communicate better. Dad no longer has his phone with him in memory lane."

Lynne M
carehome.co.uk rating: 4.64 out of 5

"Our mother's care home is very good indeed. We have trusted them to look after our frail and vulnerable mum since the death of our father, her husband, last year. They have risen to the challenge. Mum is very well cared for and is happy. The staff are very friendly and considerate. An excellent establishment. Thank you."

Stewart W
carehome.co.uk rating: 4.67 out of 5

"Mum is very well looked after, she has her moments and does complain to me occasionally however she does understand her situation for a short time when explaining. The staff all interact with her and are very kind and caring. If we have any issues, the staff are very understanding and usually bend over backwards to solve."

M J
carehome.co.uk rating: 4.08 out of 5

"Five years on and our 94-year-old mum is still being cared for and loved by the amazing staff, from domestic carers, nurses and even the chef. We had her 5th afternoon tea party complete with a fabulous cake made again by the chef/kitchen. It was on the 27th just last week. She has Vascular dementia and many other illnesses and handicaps. 5 years in her comfy bed and never a bedsore. There is nowhere better, although she may not know us, she does know she is comfortable and cared for. A glass of wine or a Baileys, delicious food in an immaculately clean premises, we can be assured she is so well looked after and as happy as she can be. Thank you Ottley House and all staff."

Judith W
carehome.co.uk rating: 5.00 out of 5

"Our mother has been at Ottley House for five years and is really happy. The staff are kind, respectful and professional. We love the fact that there is an arranged activity coordinator. Our mother benefits from the stimulation. The home has a warm, friendly, homely atmosphere. The staff training is given priority (shown, I feel by quality of care) Home is very well managed in my opinion."

Susan M
carehome.co.uk rating: 4.92 out of 5

"My brother has been with the home since August 2021. On average I visit about 3 times per week, each lasting about 1 hour. During this time, I have established a good relationship with all the staff, from management down to the cleaners. I have found them all to be friendly and supportive in the care of my brother and he seems happy and contented in his situation."

Philip P
carehome.co.uk rating: 5.00 out of 5

"My mother has been living at Barchester Ottley House Care Home for the last 6 months. The staff are always smiling, they all work so hard to take care of all the residents. Nothing is too much trouble and they keep me informed on Mum's care phoning me if something has changed. The food is varied and there is always a nice choice for mum to choose from. I cannot fault the care my mum receives. They have activities regularly. Thank you to everyone from the manager to the cleaner for all your handwork and dedication to the residents"

Leeza D
carehome.co.uk rating: 5.00 out of 5

"My husband has vascular dementia and it took me several years to admit to myself that I can no longer look after him. He has now been at Ottley House for a year. I visit most days. During that time I have seen the very high standard of care, patience and helpfulness displayed by the staff. Carers, regardless of age, take such pride in their very exacting work and I admire them all without exception. The management is friendly, understanding and efficient and when I go away from time to time I never worry that my poor husband is receiving anything other than the best of care. The layout of the dementia wing is simple and uncomplicated."

Joy M
carehome.co.uk rating: 4.92 out of 5

"My dad moved to Ottley House in May 2018. He settled in quickly. He loves the food and seems very happy there. As a relative, I was struck by how well the staff work as a team. They are all caring and friendly and good humoured. They seem happy in their work and seem to get on well and communicate well to each other. I feel Dad is well cared for and am happy that he is at Ottley. They do their best to make him comfortable."

Susan H
carehome.co.uk rating: 4.17 out of 5

"It was difficult to accept that Mum needed nursing home care after her strokes, but we made the right choice with Ottley House. We cant fault the excellent care Mum has received; she is treated with dignity, respect and tenderness, which makes it easier for us to leave her after our visits. The staff are approachable and nothing is too much trouble and the atmosphere in the home is a happy one. The rooms are clean and bright with regular checks on the patients who are immobile. thank you to everyone at Ottley House for taking such good care of our Mum."

Jan T
carehome.co.uk rating: 5.00 out of 5

"My Mother has recently come to live at Ottley House, after being made bed bound by 2 strokes. Having researched/visited many homes in Shrewsbury, it quickly became apparent that Ottley House was the best. There is a high presence of staff, who are excellent and go above and beyond to ensure my Mother is well cared for and comfortable. We had a lovely welcome visit when we called in unexpectedly and although she was clearly busy, the lady took the time to show us around and talk to us about our worries about having to place Mum in a home. The staff treat everyone as an individual and are keen to know their likes/dislikes, so they can make them feel as at home as possible. The rooms feel homely and are very clean and nothing is too much trouble for the staff. The care of my Mum has been excellent. This is a huge relief as a family, as we could not do this level of care and feel comforted by the fact Mum is being so well cared for. Thank you so much to everyone at Ottley."

Julie M
carehome.co.uk rating: 5.00 out of 5

"My mum was admitted into Ottley House just before Christmas after a long stay in hospital. She was put onto the Ann Carter Unit where she enjoyed a short, but very pleasant, stay. She liked all the staff who helped to make her as comfortable as possible. She, unfortunately, passed away in the early hours on Christmas Day and I have to say the staff who dealt with her were outstanding. They showed so much care and empathy which I will always be grateful for. They are very professional and always try to ensure the best of care is given throughout each day. The food is outstanding and always plenty of choices were provided. If you are searching for a nursing home for your loved one I would not hesitate to recommend Ottley House."

Tina L
carehome.co.uk rating: 5.00 out of 5

"I visited a friend at Ottley House who is on end of life care having been at said home around 8 years. I was struck yesterday at the very sympathetic care being given. The staff have always seemed very good there. The room is very clean, ditto patient and bed clothing, the whole home has a homely feeling. I would have no qualms about putting a relative of mine in there."

Joan J
carehome.co.uk rating: 4.83 out of 5

"My Mother passed away after living at Ottley House for 5 years. In the 2nd paragraph of the tribute at her funeral I said, "and know that at Ottley she was in a place where she was respected, loved and cared for, in line with Dad's dying wishes, with all the dignity she deserved". That line says it all, but as Mum progressed into the advanced stages of dementia, ALL the team at Ottley, gave our mother unprecedented levels of professional and kind care. That care didn't stop with those living at Ottley but was always extended to those visiting their loved ones. Our needs were sometimes more varied and demanding than those at the home that the staff are so well-trained to care for. So if you are looking at this review before your relative moves into Ottley, know that they are going into a "home" where they will be cared for with the highest standards of expertise and compassion that you could possibly ask for at such a difficult time. I will miss the lovely atmosphere at Ottley House!"

Jane D
carehome.co.uk rating: 5.00 out of 5

"My mother has been at Ottley House Care Home almost one year. On visits to see my mother, I have found her much better and happy. My brothers and sisters visit regularly. She loves the staff who look after her and the entertainers too. I have spent many happy hours with her during the entertainment periods. We happily sang along and sometimes danced, to the wonderful old music, that she enjoyed in her younger days. She is very happy and the staff are wonderful to her. My mother was 100 years old on 31st January. I asked if it was possible to arrange a party for her at the home. To enable her to see all of her family together. The Chefs did a wonderful job and made the most beautiful cake. We had a lovely time, and she clapped and sang with the entertainer, chosen. Thank you all so much, for all your unseen but appreciated work, you do so well. Your home was not our first choice but I hope it will certainly be our last choice. Thankyou to the many friends I have made there. Both residents and staff"

Patricia J
carehome.co.uk rating: 4.67 out of 5

"My mother has been a resident of Ottley House for four and a half years. While she has a long stay in hospital we visited several care homes in our areas and we were extremely fortunate and relieved when we learned that Ottley House has a place available for my mum. The staff at every level, are extremely professional, caring, friendly and approachable. My mum's problems stem from a lack of mobility and extreme old age. The staff are sensitive to her needs and in many instances intuitive, as she cannot always express her wishes. Ottley has a homely and welcoming atmosphere, created by a supportive and caring team."

Christine B
carehome.co.uk rating: 4.92 out of 5

"A home from home is what you look for when choosing somewhere to look after a loved one and as a family, that is what we feel Mum has on the Ann Carter unit at Ottley House. Although she has advanced Alzheimer's and is unable to speak, she is thriving in so many ways due to the love, care and attention she is given by the staff at the home. All know her by name and she positively beams when they speak to her - a sure sign for us that she is happy and content. The home is extremely well managed and led by a team who are approachable, will listen and more importantly, are prepared to act if necessary. We are also grateful for the support we have been given by the staff, as they seem to know when we might be in need of a little extra TLC. As well as the regular activities, the home often organises special events for residents, their families and the local community and these embody the true spirit of the place - leaving you uplifted with a real sense of a community of care."

Susan S
carehome.co.uk rating: 4.75 out of 5

"Friendly, kind staff with good sense of humour."

M M
carehome.co.uk rating: 4.17 out of 5