Reviews for Ottley House Care Home

"My auntie was cared for with compassion and kindness throughout her time at the home by each and every member of staff. I have no doubt the level of care given made a difference to her comfort and well-being and also to her longevity. As a family, we will always be grateful to the whole team who afforded her dignity at all times. She always told us how lovely all the staff were and how comfortable she was."

Richard C
carehome.co.uk rating: 4.92 out of 5

"My auntie was cared for with compassion and kindness throughout her time at the home by each and every member of staff. I have no doubt the level of care given made a difference to her comfort and well-being and also to her longevity. As a family, we will always be grateful to the whole team who afforded her dignity at all times. She always told us how lovely all the staff were and how comfortable she was."

Richard C
carehome.co.uk rating: 4.92 out of 5

"The difference in my mother has been wonderful since she moved into Barchester Ottley House Care Home. She has returned to her old self, happy, chatty and interested in living again. Mum celebrated her 93rd birthday in august and the staff made it a special day for her, her room was decorated, a delicious cake made and staff were fantastic. We, as a family, recommend Ottley House, the staff are professional, kind and work as a team to care for the residents. Thank you."

I M
carehome.co.uk rating: 4.75 out of 5

"The difference in my mother has been wonderful since she moved into Barchester Ottley House Care Home. She has returned to her old self, happy, chatty and interested in living again. Mum celebrated her 93rd birthday in august and the staff made it a special day for her, her room was decorated, a delicious cake made and staff were fantastic. We, as a family, recommend Ottley House, the staff are professional, kind and work as a team to care for the residents. Thank you."

I M
carehome.co.uk rating: 4.75 out of 5

"We are very pleased with the care and support you give us, including Dad. Thank you for listening and for caring for Dad as much as we do."

Beverley J
carehome.co.uk rating: 5.00 out of 5

"Since arriving at Ottley House in September. My mother has thrived. She is well cared for, the staff are lovely, treating her with care and kindness at all times. Although she has dementia, she says how lovely all the staff are. They are patient and include her in all the activities, no matter how much trouble it is. We have peace of mind knowing she is taken care of so well."

Rob B
carehome.co.uk rating: 4.92 out of 5

"At a time when our whole life was turned upside down, we were treated with empathy, respect and concern. We needed to be guided through a sequence of events that were strange, scary and at times terrifying. Ottley House provided us with support and clear instruction on how to make the right decision of care for our dearest mum. The Head of Unit staff member organised the resettlement of Mum and gave us the strength to go forward. We were offered and still are offered opportunities to discuss and implement our mother's care. Nothing is too much trouble. The Manager cares about what happens in the home, his staff, clients and families. We as a family are very lucky. Mum is happy, hence we are too."

Bernadette K
carehome.co.uk rating: 4.58 out of 5

"My mother has Alzheimer's and came to Memory Lane, following a few admissions to hospital and major problems with safety. She came in August 2016 and immediately I felt she was safe as she used to live alone. She had absolutely no quality of life before she came here and was constantly angry about everything but now I often see her joining in with activities, usually with a smile on her face. The staff are absolutely dedicated and treat all the resident's with dignity and respect and I feel like they actually love my mum, which is so heartwarming to see, especially when her mood is very up and down. There is staff constantly in attendance, to both the mobile residents and those who can hardly lift a finger. All are treated as individuals and the interactions are lovely to see, my mum is a human being again. The environment is clean and tidy and well maintained with even the maintenance men knowing all the residents by name. It really is a lovely place to live and to visit."

Helen S
carehome.co.uk rating: 4.50 out of 5

"My mother has lived in Ottley House since March 2012 following a stroke and suffering from Alzheimer's. In early May this year, my mother (aged 97), suffered another serious stroke and as a family, we opted to have her nursed at Ottley House rather than in hospital. She is familiar with the staff and her surroundings which was important. Although she can no longer move independently, she is being assisted with all food and drink in addition to all her personal care. She is always clean and well presented. The carers still put her make-up on and do her hair nicely whether she is getting up or not. When we visit, Mum no longer knows who we are but still smiles at us. It is obvious that she is well cared for and is very happy and comfortable. The staff welcome us and offer the support which helps us cope with this sad phase in Mums life. I cannot rate this home highly enough or praise the dedicated staff enough for the TLC shown to all the family at this difficult time. Our grateful thanks to everyone."

Pam H
carehome.co.uk rating: 5.00 out of 5

"My mother has dementia and is in the Memory Lane unit. From the moment mum joined the unit I have been satisfied that she is in a safe and secure environment with guaranteed 24/7 care. All the bedrooms are on the ground floor allowing residents to walk freely from their bedrooms to the lounge and dining area. There is always staff on the unit supervising the residents. The care and nursing staff are all professional and friendly and importantly use the residents' names when talking to them and are not afraid to give a reassuring hug when needed (to the residents or the resident's family). The living areas are always kept clean and fresh and any accidents are quickly sorted out by the carers or cleaners with minimum fuss preserving the dignity of the resident. There is always a cheery welcome at the reception in person or on the phone. The quality of the meals is excellent. Management and clerical staff are helpful and approachable. The overall maintenance of the home and grounds is very good."

Julia S
carehome.co.uk rating: 4.83 out of 5

"My mother has been at Ottley House since August 2015 suffering with Alzheimer's and Dementia. Her journey has been, as most people who have a close relative with this devastating disease know, a long and often rocky road. As a family, we have lived the lows and not so many highs along with her but I can honestly say the staff at Ottley House have supported us every inch of the way, working with us to find solutions to help make mum's life safer, healthier and happier. The manager has an 'open door ' policy and I have certainly taken advantage of that, he is true to his word. As problems arose with mum as they invariably do with this type of illness, the staff have kept me fully informed. The care staff are always kind and attentive and the program of activities is varied and delivered by enthusiastic carers who really brighten the residents' day. I can honestly say there is a genuine feeling of belonging to ' The Ottley Family'."

Deborah R
carehome.co.uk rating: 4.25 out of 5

"Ottley House has been wonderful to my father and to us as a family, the staff are caring, helpful and kind. We know that if we have any worries concerning my father we can approach the staff anytime day or night, my father couldn't be in better hands and most importantly when we leave after visiting we can leave him knowing he's getting the best of care. Dad has a nice room with his own small en suite. The food is exceptional, the dining room beautifully presented, there are activities daily with a great activities team to entertain the residents. The manager is always available, helpful and approachable. We are sure our father couldn't get better care than he is getting at Ottley House."

Pauline B
carehome.co.uk rating: 4.67 out of 5

"My mother is a resident in Ottley House Care Home and has been on the Charles Darwin unit (Memory Lane) for the past three years. She has vascular dementia which requires specialist care. We as a family are very satisfied with how she is cared for and each month there are activities which she is encouraged to join in, the staff at all levels are friendly and compassionate. The home is clean and the food is excellent."

Lesley Anne L
carehome.co.uk rating: 4.75 out of 5

"Having moved my husband from another home where his care was poor, Ottley House is a breath of fresh air. All staff speak saying hello, smiling and know who my relative is. There is a receptionist area where a member of staff is based so again a smile and hello. My husband's care is wonderful, he is known to the staff who care for him and are aware of his needs. Food and drink plentiful."

Cath C
carehome.co.uk rating: 4.58 out of 5

"My husband has vascular dementia and it took me several years to admit to myself that I can no longer look after him. He has now been at Ottley House for a year. I visit most days. During that time I have seen the very high standard of care, patience and helpfulness displayed by the staff. Carers, regardless of age, take such pride in their very exacting work and I admire them all without exception. The management is friendly, understanding and efficient and when I go away from time to time I never worry that my poor husband is receiving anything other than the best of care. The layout of the dementia wing is simple and uncomplicated."

Joy M
carehome.co.uk rating: 4.92 out of 5

"A home from home is what you look for when choosing somewhere to look after a loved one and as a family, that is what we feel Mum has on the Ann Carter unit at Ottley House. Although she has advanced Alzheimer's and is unable to speak, she is thriving in so many ways due to the love, care and attention she is given by the staff at the home. All know her by name and she positively beams when they speak to her - a sure sign for us that she is happy and content. The home is extremely well managed and led by a team who are approachable, will listen and more importantly, are prepared to act if necessary. We are also grateful for the support we have been given by the staff, as they seem to know when we might be in need of a little extra TLC. As well as the regular activities, the home often organises special events for residents, their families and the local community and these embody the true spirit of the place - leaving you uplifted with a real sense of a community of care."

Susan S
carehome.co.uk rating: 4.75 out of 5

"My mother has been a resident of Ottley House for four and a half years. While she has a long stay in hospital we visited several care homes in our areas and we were extremely fortunate and relieved when we learned that Ottley House has a place available for my mum. The staff at every level, are extremely professional, caring, friendly and approachable. My mum's problems stem from a lack of mobility and extreme old age. The staff are sensitive to her needs and in many instances intuitive, as she cannot always express her wishes. Ottley has a homely and welcoming atmosphere, created by a supportive and caring team."

Christine B
carehome.co.uk rating: 4.92 out of 5

"My mother has been at Ottley House Care Home almost one year. On visits to see my mother, I have found her much better and happy. My brothers and sisters visit regularly. She loves the staff who look after her and the entertainers too. I have spent many happy hours with her during the entertainment periods. We happily sang along and sometimes danced, to the wonderful old music, that she enjoyed in her younger days. She is very happy and the staff are wonderful to her. My mother was 100 years old on 31st January. I asked if it was possible to arrange a party for her at the home. To enable her to see all of her family together. The Chefs did a wonderful job and made the most beautiful cake. We had a lovely time, and she clapped and sang with the entertainer, chosen. Thank you all so much, for all your unseen but appreciated work, you do so well. Your home was not our first choice but I hope it will certainly be our last choice. Thankyou to the many friends I have made there. Both residents and staff"

Patricia J
carehome.co.uk rating: 4.67 out of 5

"My Mother passed away after living at Ottley House for 5 years. In the 2nd paragraph of the tribute at her funeral I said, "and know that at Ottley she was in a place where she was respected, loved and cared for, in line with Dad's dying wishes, with all the dignity she deserved". That line says it all, but as Mum progressed into the advanced stages of dementia, ALL the team at Ottley, gave our mother unprecedented levels of professional and kind care. That care didn't stop with those living at Ottley but was always extended to those visiting their loved ones. Our needs were sometimes more varied and demanding than those at the home that the staff are so well-trained to care for. So if you are looking at this review before your relative moves into Ottley, know that they are going into a "home" where they will be cared for with the highest standards of expertise and compassion that you could possibly ask for at such a difficult time. I will miss the lovely atmosphere at Ottley House!"

Jane D
carehome.co.uk rating: 5.00 out of 5

"I visited a friend at Ottley House who is on end of life care having been at said home around 8 years. I was struck yesterday at the very sympathetic care being given. The staff have always seemed very good there. The room is very clean, ditto patient and bed clothing, the whole home has a homely feeling. I would have no qualms about putting a relative of mine in there."

Joan J
carehome.co.uk rating: 4.83 out of 5

"My mum was admitted into Ottley House just before Christmas after a long stay in hospital. She was put onto the Ann Carter Unit where she enjoyed a short, but very pleasant, stay. She liked all the staff who helped to make her as comfortable as possible. She, unfortunately, passed away in the early hours on Christmas Day and I have to say the staff who dealt with her were outstanding. They showed so much care and empathy which I will always be grateful for. They are very professional and always try to ensure the best of care is given throughout each day. The food is outstanding and always plenty of choices were provided. If you are searching for a nursing home for your loved one I would not hesitate to recommend Ottley House."

Tina L
carehome.co.uk rating: 5.00 out of 5

"My Mother has recently come to live at Ottley House, after being made bed bound by 2 strokes. Having researched/visited many homes in Shrewsbury, it quickly became apparent that Ottley House was the best. There is a high presence of staff, who are excellent and go above and beyond to ensure my Mother is well cared for and comfortable. We had a lovely welcome visit when we called in unexpectedly and although she was clearly busy, the lady took the time to show us around and talk to us about our worries about having to place Mum in a home. The staff treat everyone as an individual and are keen to know their likes/dislikes, so they can make them feel as at home as possible. The rooms feel homely and are very clean and nothing is too much trouble for the staff. The care of my Mum has been excellent. This is a huge relief as a family, as we could not do this level of care and feel comforted by the fact Mum is being so well cared for. Thank you so much to everyone at Ottley."

Julie M
carehome.co.uk rating: 5.00 out of 5

"It was difficult to accept that Mum needed nursing home care after her strokes, but we made the right choice with Ottley House. We cant fault the excellent care Mum has received; she is treated with dignity, respect and tenderness, which makes it easier for us to leave her after our visits. The staff are approachable and nothing is too much trouble and the atmosphere in the home is a happy one. The rooms are clean and bright with regular checks on the patients who are immobile. thank you to everyone at Ottley House for taking such good care of our Mum."

Jan T
carehome.co.uk rating: 5.00 out of 5

"My dad moved to Ottley House in May 2018. He settled in quickly. He loves the food and seems very happy there. As a relative, I was struck by how well the staff work as a team. They are all caring and friendly and good humoured. They seem happy in their work and seem to get on well and communicate well to each other. I feel Dad is well cared for and am happy that he is at Ottley. They do their best to make him comfortable."

Susan H
carehome.co.uk rating: 4.17 out of 5

"Friendly, kind staff with good sense of humour."

M M
carehome.co.uk rating: 4.17 out of 5

"My father is a resident and we could not be happier. He was at another care home and Ottley House came to our rescue. He is so calm and settled. They actually care. If you are looking for somewhere your loved one will be safe, secure, well fed and treated like a human being, look no further. Barchester Ottley House is the place."

Deborah R
carehome.co.uk rating: 5.00 out of 5

"My father in law is at present a resident. We are really pleased with the way he has settled. My wife is over the moon with every aspect of the home. We as a family have had a weight taken off us all. They are excellent."

Aled R
carehome.co.uk rating: 4.58 out of 5

"My Grandfather has settled into Ottley very well, the staff and residents welcomed him into the Ottley "family" with open arms. The staff are warm, friendly, sociable, cheerful and caring. My grandfather is cared for with dignity and compassion at all times. His personal care is excellent and he is clean and well presented. His room is also comfortable, clean and homely much like the rest of the home. The food is excellent, home cooked and nutritional. My Grandfather is definitely a fan of the puddings! Also, there always seems to be tea, coffee or a cold drink on offer for the residents......or sweet treats and crisps if requested. As a family, we are made to feel welcome too. Losing your loved one to Dementia is incredibly painful and difficult. However, the positive atmosphere and caring ethos at Ottley are so reassuring. Thank you to all the staff for all you do, it is very much appreciated."

Kelly
carehome.co.uk rating: 4.92 out of 5

"A very caring, loving environment. It feels very safe and I have no hesitation leaving my father there."

Jane W
carehome.co.uk rating: 4.75 out of 5

"My dad has been in Barchester Ottley House Care Home for over 3 years now. He had been in another home before, so I know how lucky we are to have found such a good home for him. The staff are kind and attentive and respectful, something which is so important when people have dementia."

J B
carehome.co.uk rating: 4.75 out of 5

"Over the last three years, I have visited several care homes with my wife who has had to find suitable homes for her mother and aunt. Ottley House is by far the best of those we have visited. Its greatest asset is its staff who show tremendous dedication to and interest in the residents. Despite being very busy they also always have the time to talk to visitors. My mother in law always looks well cared for, although she has severe dementia she appreciates the care she receives. Two years ago we did not think she had very long to live. Today she is greatly improved. Her care is so good that one could almost be lulled into thinking that she is recovering from her illness. My gratitude, admiration and respect go to the people who care for her daily needs."

Jonathan T
carehome.co.uk rating: 5.00 out of 5

"Very satisfied with all aspects of my wife's stay at Ottley House."

Peter H
carehome.co.uk rating: 4.17 out of 5

"Having had a bad experience with another nursing home I was shocked to see how homely and welcoming it was. The furnishings are first class, there are always people cleaning (not in an invasive way). The staff are wonderful spending a lot of time making sure my father is comfortable and has everything he needs. I have seen them with very challenging behaviour and everyone is treated with kindness and respect. The home seems to run like clockwork and all the staff knowing what needs doing. I love the rooms including the cafe and the restaurant which are a wonderful place for relatives and clients to go. Being relaxed and comfortable when we visit makes all the difference."

Sheila L
carehome.co.uk rating: 5.00 out of 5

"Thank you for the lovely Christmas that you provided for my mother. Despite missing Christmas at home with their own loved ones the staff worked tirelessly and with great cheer. The atmosphere was festive, welcoming and the care and consideration offered to residents and relatives alike was exemplary. The food was delicious and beautifully presented. Mum went to bed tired and happy as did the rest of us. So good to know that she is so well cared for and by such wonderful people. Bring on Christmas 2020."

Laura W
carehome.co.uk rating: 4.42 out of 5

"Always a good ratio of staff to residents so always someone available to ask questions. Staff all get to know new residents quickly and make family and visitors welcome. Especially impressed with the happy atmosphere created for everyone on Christmas Day and beautiful decorations in the home, very festive."

Joanne D
carehome.co.uk rating: 4.17 out of 5

"Helpful friendly staff for who nothing is too much trouble, very high care levels and housekeeping. Varied and enjoyable entertainment with dedicated staff. You're made to feel at home if your a resident or visiting family/friends. Can't praise the staff enough."

Kath E
carehome.co.uk rating: 4.92 out of 5

"Completely satisfied with the caring attitude of all the staff at Ottley House."

M B
carehome.co.uk rating: 5.00 out of 5

"My mother was on the memory lane dementia ward whilst at Ottley. I can only speak highly of every aspect of care my mother received. The carers treated her with such respect and compassion, as well as looking after us as relatives. It was hard seeing her condition progress so quickly, but everything was done to make her time there was comfortable. Time was taken to discuss every element of her care and questions were encouraged. The overall home is beautifully presented and kept spotlessly clean. The food was of a very high standard, varied and nutritious. My mother sadly passed away last week and I can honestly say the staff were amazing. She was treated with the utmost dignity. I and my dad cannot express our thanks and gratitude enough, and without your kindness throughout I’m not sure how we would have coped."

Ali P
carehome.co.uk rating: 5.00 out of 5

"I would like to thank every member of staff at Barchester Ottley House Shrewsbury for doing an amazing job during the COVID lockdown. Mum has received excellent care and attention during a time when family are unable to visit. When family ring to enquire they are always informative and give a full update leaving nothing out. Thank you all for all you do - keep up the amazing work."

Karen G
carehome.co.uk rating: 5.00 out of 5

"All I’m going to say is if you care about your loved ones do not leave them at Ottley House. The place is a dump and needs shutting down. Staff neglect residents and do not care. They leave them suffering. Animals would get treated better. Do not believe the 5-star reviews, they are probably made up by staff."

S D
carehome.co.uk rating: 1.00 out of 5

"My husband has been in Ottley House since Feb 2020 and I think he is as happy as he can be, given his dementia. He doesn't know anything or anyone, including me. I don't visit often as he can be upset and that's the last thing I want. His carers look after him very well, and I am very grateful for this. He can be difficult and unpredictable and needs a lot of attention and patience when he is like this, and I think from talking to them they do their best. They make sure he eats as well as possible, takes his medication (and when he doesn't want to they persuade him), and they look after his physical needs well, as he doesn't seem to have any issues. I and my children hate to see him like this, and as he doesn't know anybody we don't visit because it is of no benefit to him, in fact, it can be unsettling. I feel bad about this, but I think it's the right thing to do."

Rosemary A
carehome.co.uk rating: 4.92 out of 5

"Staff take genuine care of their residents and you can see the residents feel comfortable around them. The activities team do an amazing job of providing a variety of activities which all residents can participate in and enjoy. Management is good at sharing information and unit staff always get in touch with updates on health and any incidents. Excellent food, quality and choice and provision for all dietary requirements. The upkeep of the grounds is amazing, with the creation of serene and colourful surroundings."

Carolyn B
carehome.co.uk rating: 4.17 out of 5

"An excellent home for my mother who has been at Ottley House for over 6 years. All staff put on a great Coronation party (with wonderful decorations) - inside due to rain- and although busy, were happy to move Mother to her room as she tired easily. Always a warm atmosphere."

Y H
carehome.co.uk rating: 4.92 out of 5

"Went with a colleague from the Railway Heritage Trust to visit a long-standing member of our organisation who is safely and happily living in this wonderful home. We were staggered at the quality of the premises. Every aspect of this building is immaculate and beautifully cared for. Plenty of happy, hard-working and totally committed staff on site. Nothing was too much trouble. It is more like a 5-star hotel than a care home - really superb! Our visit was truly incredible. A stunning facility - in every way!"

David M
carehome.co.uk rating: 5.00 out of 5

"Ottley staff are amazing my dad has been here for around 18 months and has settled in great, the food is great too, they certainly get a good choice, they keep on top of all dad's needs with drs app etc, well done Ottley."

Samantha D
carehome.co.uk rating: 5.00 out of 5

"My whole experience of this wonderful nursing home was a happy one. All the staff were lovely, from the manager right through to the cleaners. Mum was professionally cared for and totally respected. Thank you again, Ottley House."

Jenny W
carehome.co.uk rating: 5.00 out of 5

"The home always treats the residents with the dignity and respect that they deserve. Nothing is too much trouble, it’s a real home from home experience, my Dad is a resident and has been since last November. He always has a smile for all the staff they treat him like family. I have no concerns when I leave him after visiting, he is well looked after. Activities are regular including singing, cake tasting and a Sunday service which he loves to attend. Staff always notify me if there are any concerns or changes no matter how small. I visited other Nursing homes but none had the “personal” touch that I feel Barchester Ottley House Care Home has! Thankyou Ottley!"

SarahJane J
carehome.co.uk rating: 4.92 out of 5

"My mother has been living at Barchester Ottley House Care Home for the last 6 months. The staff are always smiling, they all work so hard to take care of all the residents. Nothing is too much trouble and they keep me informed on Mum's care phoning me if something has changed. The food is varied and there is always a nice choice for mum to choose from. I cannot fault the care my mum receives. They have activities regularly. Thank you to everyone from the manager to the cleaner for all your handwork and dedication to the residents"

Leeza D
carehome.co.uk rating: 5.00 out of 5

"Went to see Mum after we had been on holiday - so pleased to see her looking so good and happy. Spent a lovely morning with her in the big lounge, so light and airy, she watched people coming and going, she has dementia. The carers all spoke to her in passing, they knew her name, impressed. Could wish for better care or carers for her. Thank you all."

Joan L
carehome.co.uk rating: 4.25 out of 5

"Our mother's care home is very good indeed. We have trusted them to look after our frail and vulnerable mum since the death of our father, her husband, last year. They have risen to the challenge. Mum is very well cared for and is happy. The staff are very friendly and considerate. An excellent establishment. Thank you."

Stewart W
carehome.co.uk rating: 4.67 out of 5