Reviews for Plas-Y-Dderwen Care Home

"Lovely care home! Everyone so lovely and welcoming. My 'mama' is so much happier here she enjoys it! Everything is always clean and tidy! We feel welcomed every time we come and see my grandma. Thank you to everyone."

F J
carehome.co.uk rating: 4.92 out of 5

"Plas-y-Dderwen always has friendly and helpful staff, and are always very welcoming. The facilities are excellent, with a fresh and clean atmosphere, and comfortable accommodation with a lovely view."

R J
carehome.co.uk rating: 4.17 out of 5

"My Mum has been a resident at Plas-y-Dderwen care home since 2018. Mum loves it there, and I am extremely happy with the care that she receives. They have a variety of activities to suit everyone. The staff are extremely welcoming and always go above and beyond to help when needed."

Tracey J
carehome.co.uk rating: 5.00 out of 5

"I have no concerns about my mum being a resident at Plas y Dderwen. During her time there I have found that the care she has received to be excellent. I am kept well informed of the care she is receiving both during visits and by phone. All members of the team are kind and caring and I am very impressed with the everyday running of Plas y Dderwen. Thank you to everyone."

David M
carehome.co.uk rating: 5.00 out of 5

"I found Plas-y-Dderwen Home very good. All staff very friendly and helpfull at all times. They made me feel welcome at all times. I would recomend The Home to my friends and family. All staff would go the extra mile to help."

Susan M
carehome.co.uk rating: 4.45 out of 5

"My mother in law has been a resident at Plas y Dderwen care home for over a year. During this time i have nothing but praise for every person involved in her care. Within the care setting she is stimulated with various activities, celebration of events to which family are also invited and external visits, both individually and as part of a group. She is treated as an individual and her ongoing needs of care are assessed regularly. As her fmaily, we are kept updated to changes in her care and are contacted if any concerns arise. Personally the care that she has received has been exceptional, and as a care home the team should be very proud of what they are achieving. Thank you all."

Karen M
carehome.co.uk rating: 5.00 out of 5

"My experience since I have been visiting from early last year has been positive. The overall care accessibility, friendliness and welcoming atmosphere of P.Y.D has all but overwhelmed me, and continues to do so on every visit. One things has just struck me, and that is I have made friends with members of the staff, and also many of of the lovely residents who I know by their first name. If asked by any person my opinion of P.Y.D it would all be positive."

Al T
carehome.co.uk rating: 4.42 out of 5

"To the layman the facility looks outstanding with purchases for events given as money no object. However after four months daily experience have found that considering the cost of nursing care it leaves much to be desired in terms of adequate Nos of staff particularly at weekends likewise the overseeing of medication by the medical team would appear to be found lacking. I have picked up no less than half a dozen tablets on the floor in this short time which obviously have not been administered correctly, there also seems to be a problem with shower facilities which is disturbing."

Paul L
carehome.co.uk rating: 4.08 out of 5

"My Dad has been a resident of Plas Y Dderwen for almost 2 years now, and he has received excellent care through each stage of the progression of his condition. The staff and management are fantastic, and there are always numerous activities which the residents all engage with and enjoy."

Elspeth C
carehome.co.uk rating: 4.75 out of 5

"Plas-y-Dderwen is a comfortable and pleasant care home. However, what makes it exceptional is the staff. The carers who look after my Mum are wonderfully kind and competent. They work tirelessly to make sure my Mum is safe and as comfortable as possible. All members of staff use my Mum's name when they greet her. She is treated with respect and dignity at all times."

Grace M
carehome.co.uk rating: 4.83 out of 5

"I notice so much professionalism, care for and support towards all residents and families when I visit my mother at Plas y Dderwen. The carers, kitchen staff, cleaners and on-site staff do their jobs of an exceptionally high standard and go out of their way to ensure a happy, positive and safe environment across the home. The activities team constantly provide inclusive and fun and informative activities, talks, concerts and interactive workshops where everyone can join in, laugh and converse with each other. The management team are brilliant: they listen, they lead and make sure that the home is performing at its best at all times. My mother is very happy to be a resident and my mind is at rest knowing she is happy. Thank you Plas."

Lisa P
carehome.co.uk rating: 5.00 out of 5

"After my mother's fall and stay on a trolly in A&E from 9:00 am Tuesday until 6pm Wednesday at the age of 93 it became apparent that it was cruel to leave her there even though she had been given the go ahead to leave - with a fractured pelvis. I contacted the care home Plas-y-Dderwen and my mother was admitted that evening. The manager was wonderful in organising and eased my anxiety and the staff have been wonderful to her. It is a short stay but I know that the care she will receive will help her with her recovery and it has allowed me to have time to organise things for her homecoming."

Delyth L
carehome.co.uk rating: 5.00 out of 5

"We visited a different care home when we were looking for somewhere for Mom and we left in tears as I couldn't imagine her there. When we went to view Barchester Plas-y-Dderwen Care Home we thought we had gone to the wrong address. It was more like entering a posh hotel and instantly we felt that Mom would be happy there. We have not been disappointed. It is always clean and tidy when we go and the staff are always very welcoming. Mom is very happy there and takes part in the activities, it is like she has a new lease of life. Can't fault the staff, they have so much respect for the residents."

Rebecca C
carehome.co.uk rating: 4.92 out of 5

"When approached by a member of staff, my husband responds in a positive manner. This gives me the confidence that he is well treated in my absence. Members of staff also treat me with respect and I feel welcomed whenever I visit."

Anne E
carehome.co.uk rating: 4.17 out of 5

"Although unfortunately, my father passed away in January this year the 18 months he was a resident at Barchester Plas-y-Dderwen Care Home were some of the happiest times for him and also the family. All the staff were so attentive to his needs I cannot praise them too much. They made him very comfortable in his final months despite the pandemic and all its problems."

Mary G
carehome.co.uk rating: 5.00 out of 5

"My aunt has been a resident at Plas-y-Dderwen since August 2021. She was warmly welcomed, the staff are all very friendly and helpful not only to residents but also to visitors. The home is always clean and the procedures carried out during the Covid pandemic have been excellent."

Chris G
carehome.co.uk rating: 4.75 out of 5

"Good, friendly staff went beyond allowing my friend to move rooms and providing special food. Would recommend for myself. All this during the pandemic lockdown provided an external safe room for isolation."

Jon S
carehome.co.uk rating: 4.17 out of 5

"I can’t speak highly enough of Plas Y Dderwen. The care and love shown to my grandfather has been outstanding. He has been very happy here. The care staff and nurses know exactly how to handle his dementia and work with him so that he feels settled and supported. Two (nurses) in particular have been amazing with him but also with us as a family as well. My grandfather has been shown dignity and respect at all times and I couldn’t be happier with the care he has received here. We had an awful experience with a previous care home and as soon as my grandfather came here all challenging behaviours stopped which speaks for itself. I will always be grateful for the way they have treated him like family."

kirstin j
carehome.co.uk rating: 5.00 out of 5

"On behalf of all my family who lives abroad, I want to thank wholeheartedly each and every one of the staff and management team at Plas-y-Dderwen Care Home for their kindest support. Unexpectedly, my mum became very ill last year and we were fortunate enough to find a placement for her at Plas-y-Dderwen Care Home. Just a few months later, my dad also got ill, and he was admitted to Plas-y-Dderwen Care Home. Both of my parents were able to be together until the end in the most comfortable and dignifying conditions thanks to the arrangements that everyone at Plas-y-Dderwen Care Home offered to them as residents and to us as their family. Mum passed away recently, and dad continues without her for a little longer. None of this could have been possible without Plas-y-Dderwen help. Our gratitude is infinite."

Roxana J
carehome.co.uk rating: 4.17 out of 5

"Very warm welcome on arrival, offered a beautiful cup of tea and made to feel right at home. All residents were happy and content throughout my visit. Such a lovely inviting environment, very homely. I look forward to returning in future."

A C
carehome.co.uk rating: 4.50 out of 5

"The family travelled for three hours to reach the home and were treated to tea/coffee, sandwiches and cake before travelling back. Cannot fault, the staff, go all out to make us comfortable. Exceptional, as usual. Thank you."

Helen P
carehome.co.uk rating: 4.42 out of 5

"After worrying about my mother going into care my fears disappeared very quickly. The staff were welcoming, dedicated and professional. They made time to discover the person behind the complex care needs and it was obvious that my mother became very fond of them. Her room and all other facilities were well-maintained and clean. The staff took pride in their work. They catered to her changing needs with regard to feeding and personal care, taking the time to ensure her comfort at all times. There was a feeling of well-being there and as visitors, we were also offered refreshments and counsel. When she came to the end of her life they supported us every step of the way. It was apparent that they too were preparing for a loss. I cannot speak highly enough about them and will be forever grateful for their friendship, care and support."

Cheryl J
carehome.co.uk rating: 4.58 out of 5

"My dad sadly passed away on Thursday, November 17th. On behalf of my family, I couldn't find a thank you card big enough to express our sincere thanks and gratitude to the manager and her staff. They always showed dedication and enthusiasm in caring for Dad. The support and empathy given not only to Dad over the last few weeks but to us all as a family. It was always lovely to see staff smiling while carrying out their duties. It means so much to the residents and visitors who were always welcomed with a smile and greeting; it makes for a lovely, caring, homely atmosphere. Our sincere thanks and congratulations to the dedicated manager and her wonderful staff. Excellent manager."

Linda L
carehome.co.uk rating: 4.83 out of 5

"My wife and I wanted to take the opportunity to express our thanks to all of the staff at Plas y Dderwen. My father is 82 and, sadly, now in need of professional care. Every time we have visited, we have found the facility to be very clean and tidy - there is none of the odour often associated with nursing homes - it smells lovely in there! The staff are friendly and seem very happy to be working there - we always get a smile and a hello. More importantly, the residents are clearly well loved and cared for. I took the time to speak to one unsuspecting resident and asked him how things really are - without hesitation, he replied "I love it here - all the staff are wonderful" We have lived in the USA for 18 years now and have found it difficult to see how his condition has slowly taken its toll. It is however of huge comfort to us that he is being looked after by such a compassionate and caring group of professionals. We thank you from the bottom of our hearts."

Mike T
carehome.co.uk rating: 5.00 out of 5

"I just wanted to say a personal thanks for all the efforts of the team in supporting the spouse during a recent bereavement and going the extra mile in putting a plan in place to facilitate her attendance at the funeral. Whilst she didn't understand all of the time due to her dementia diagnosis she did at times and it was fitting that she was there to sing Arglwydd Dyma Fi a hymn of her choice with tears in her eyes. The staff supporting her were professional and calm at all times. Other thanks to the home and chef for agreeing to host the afternoon tea so that she could attend and share many fond memories with people in a relaxed and supportive way in surroundings that were familiar to her."

C B
carehome.co.uk rating: 4.17 out of 5

"My mother was transferred to Plas-y-Dderwen Care Home on the 20th of January, although it was sadly only for a short time I have nothing but admiration for the staff at the home who was an absolute credit to you. Nothing was too much trouble for them. The care and compassion for my mum and the family were second to none. We as a large family all agreed the staff went above and beyond for each of us and even when our mum sadly passed they conducted everything with dignity and were very supportive of the family. A few days after Mum's passing we felt we needed to go and personally thank them which we did. Thank you staff at Plas-y-Dderwen Care Home, you are forever in our thoughts."

Paul H
carehome.co.uk rating: 5.00 out of 5

"My mother was in Plas-y-Dderwen Care Home for five weeks (until her death). She was extremely frail and very difficult. They coped with her very well. She was happier when left alone and they intervened as little as possible only giving care when necessary. They dealt with her passing extremely professionally. We were completely happy with her care."

Peter J
carehome.co.uk rating: 5.00 out of 5

"What a beautiful care home! Lovely staff, beautiful surroundings and excellent care. I feel confident my friend will be very, very happy here. Thank you everyone for looking after my friend."

M G
carehome.co.uk rating: 5.00 out of 5

"My husband was only in the care home for three days. I was pleased with the way he was treated in his last few days."

Pauline W
carehome.co.uk rating: 5.00 out of 5

"My wife was a resident at Plas-y-Dderwen Care Home for 2 years. She had a severe stroke and was transferred from the hospital to the home on the 15th of April 2021. I cannot speak too highly of the care and support my wife receives. The staff have been wonderful in every respect. I would recommend Plas-y-Dderwen Care Home to everyone."

A R
carehome.co.uk rating: 5.00 out of 5

"My sister-in-law was very well-treated and comfortable. She spent two years in the home and although she had extreme mobility problems, she received the highest care. Thank you to all the staff."

Enid C
carehome.co.uk rating: 4.50 out of 5

"The care my sister received was exemplary, particularly in the last 6 months. Staff are caring, considerate and respectful of us as a family and of my sister as a resident. In my sister's final weeks the staff management, nursing and caring went above and beyond, being observant and watchful whilst being discreet."

Pat K
carehome.co.uk rating: 4.45 out of 5

"My father has been a resident at Plas-y-Dderwen for almost three years. We as a family were very reluctant to put him into a care home but as he had vascular dementia there really was no alternative. He settled into the home very quickly and really liked the staff and the residents. He would often tell me how lovely the place was and how lovely the people there were. He really enjoyed the food and the activities he took part in. I know he could be difficult at times because of his dementia but the staff were always kind and respectful to him leaving him alone when he wanted to be left alone. Sadly my father passed away last week. Everything possible was done to make his passing as easy and pain-free as possible. I can not thank the staff enough."

Wendy B
carehome.co.uk rating: 5.00 out of 5

"12 months ago the place was a shambles-very, very poor. Now thanks to the new manager and activities coordinator the place has turned around. Morale seems good and much, much less of the 'us and them', more 'all us' now."

J R
carehome.co.uk rating: 3.83 out of 5

"Wonderful care home. Clean and tidy. Food is great. Staff are excellent and do everything they can to keep residents happy. My dad is very well looked after. Staff are very experienced in dementia care."

H W
carehome.co.uk rating: 5.00 out of 5

"Our experience has been amazing. Staff are very supportive and friendly. My grandfather has been going here for some time for respite and is now a full-time resident after having a very bad experience with a different care home. The manager and staff have gone above and beyond to reassure my grandmother he is safe, well and very much loved and looked after. Highly recommend - keep doing what you are doing, Plas-y-Dderwen."

L J
carehome.co.uk rating: 4.83 out of 5

"Such a lovely, safe place. Always a nice welcome from staff and plenty of activities always on the agenda! I am just glad to see my mother-in-law being cared for and happy. Love seeing the social media posts! Thank you."

Alison J
carehome.co.uk rating: 4.50 out of 5

"Each time I have been in to Barchester Plas-y-Dderwen Care Home to see or phone to speak to our mother, I am immediately impressed with the friendliness, current knowledge of and interest in mum by the member of staff I'm talking to. 28th October was just such a visit; from the manner of the staff and the surroundings I had a confidence that she was being well looked after, that the staff knew her and about her, feeling a genuine interest in her as our mother, not merely as a logbook entry. Her room was clean and tidy, the route from the front door similarly so and, stopping in to ask after her in the day-room, the staff welcoming, on the ball and displaying a professional as well as personal competence. The staff keep us, the remotely living families, involved and aware of what is going on, either with excellent captioned photos on social media or with an occasional email. It is clear, when I have been at the home when an activity is on how animated and personal it is not remotely patronising. A huge thank you to all involved."

Tim C
carehome.co.uk rating: 5.00 out of 5

"My husband spent the final three years of his life at Barchester Plas-y-Dderwen Care Home, suffering from advanced dementia. He has been treated with affection and dignity throughout and the staff have become friends to us, as his family. I will miss their smiles and our chats. The atmosphere at this care home is a happy one and has given me reassurance at a time when I felt that I should have kept my husband at home for longer, even though I was struggling. There is a range of facilities on offer and every attempt made to create a feeling of community. The food at Plas-y-Dderwen is of an excellent standard and is served in an impressive dining room. I would not hesitate to recommend Plas-y-Dderwen to anyone looking for care for a loved one."

Alice R
carehome.co.uk rating: 4.83 out of 5

"I can't rate Barchester Plas-y-Dderwen Care Home more. The staff are a lovely, they are wonderful with the residents, every one of them will go out of their way to do there very best for every person who is cared for here. There are 3 lovely entertainment ladies there, they are therapy themselves, always in happy cheerful mood and organising events."

C J
carehome.co.uk rating: 5.00 out of 5

"I have been visiting my 99 years young aunt three times a week for the last three years that she has been a resident at Barchester Plas-y-Dderwen Care Home. During that time, I have noticed how friendly and approachable all the staff are. My aunt, who can't do anything for herself, has no complaints about her treatment and is always praising the staff. I would have no hesitation in recommending Plas-y-Dderwen to anyone who needs this sort of care."

Barry G
carehome.co.uk rating: 5.00 out of 5

"I had a lovely welcome from all staff who were friendly and helpful throughout my stay. My room was pleasant and clean, as was the home generally. I enjoyed the activities which were varied and I was encouraged to join in. The food was very good also. For me, the breakfast was a bit too late as the staff were busy getting other residents up before they could serve breakfast, also I was unable to get a cup of tea when I woke up as there were no cups or milk available."

Doreen A
carehome.co.uk rating: 4.17 out of 5

"My mom was in Barchester Plas-y-Dderwen Care Home for respite for two weeks. She was very apprehensive about going but was immediately put at ease by the friendly welcome from staff. She made friends and enjoyed taking part in the activities on offer. She smiled and laughed a lot more whilst she was there and felt reassured that she had people around her who were very caring and thoughtful. Mom thought the food was nice and she ate very well there. Plas-y-Dderwen has good facilities and is a clean, pleasant environment. Thank you to all the staff who made her stay so pleasant."

Karon H
carehome.co.uk rating: 4.75 out of 5

"My mother-in-law had been a resident at Plas-y-Ddrewen for over two years before she sadly passed away on 24th March. I would like to commend the home for the outstanding care and love my mother-in-law was shown whilst there. Also, as a family, we too were treated exceptionally, nothing was ever too much, from the admin staff, carers and nursing staff. Also, the manager transforms the home."

Alison T
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident since January and suffers from Alzheimer's. The decision to place my mother in a care home was an extremely difficult one for my father and I. We initially met with the manager who instantly put our minds at ease with her kind, caring and outgoing nature. Over the last 3 months, my mother's care has been exemplary and I can see that she's safe, happy and well cared for. My mother had lost an unhealthy amount of weight over the last few years but since being at PYD, she's gained weight, thank you Chef! My mother has always been outgoing with a wicked sense of humour and it's plain to see that the staff have become fond of her and her of them. The activities team (in pink) are everyone's favourites. Their enthusiasm is infectious and it's wonderful to see them interacting with the residents. They quickly learned that my mother is a big Elvis fan and placed Elvis posters in her room, which she loves! They also include families in everything they do. Thanks!"

Melanie J
carehome.co.uk rating: 4.50 out of 5

"My father has been a resident for over a year, suffers from Parkinson's and dementia, and is heavily reliant on the staff for his day-to-day needs, including personal hygiene, etc. Last week, we took him to his dentist for his annual check-up and his first since being a resident of the home. One lady was already aware of the appointment and ensured he was ready and his teeth brushed in plenty of time. During his check-up, the dentist commented on how Dad's teeth were in excellent condition and was obviously being cared for extremely well by the care home staff and was probably the best he had ever seen from a care home resident. As a family who have trusted my father in the care of the home, this was again very reassuring and evidence of the good care Dad receives. Thanks to you to one particular lady and to all the carers who do their best in often difficult and under-resourced working conditions."

Dafydd B
carehome.co.uk rating: 4.17 out of 5

"Mum and I had a lovely Christmas Day lunch with Dad, food was delicious, staff, as always, friendly and attentive. Dad received a gift from the home and we won some raffle prizes. Thank you all."

J D
carehome.co.uk rating: 5.00 out of 5

"The staff are nice and very caring."

Katouch D
carehome.co.uk rating: 3.58 out of 5

"Really happy with Dad's care. Staff really helpful and pleasant. Always entertainment on, which is really great!"

B H
carehome.co.uk rating: 5.00 out of 5

"Expectional care from caring staff. Excellent activities and facilities all on one level so no stairs. Food quality is very good. As mum appears happy and content I would say it is good value and Peace of Mind for myself."

W C
carehome.co.uk rating: 4.92 out of 5