Reviews for Red Oaks Care Home

"Barchester Red Oaks Care Home is very welcoming. All the staff are extremely helpful. My mother has settled in very well and is happy and safe with a variety of activities."

L B
carehome.co.uk rating: 5.00 out of 5

"Barchester Red Oaks Care Home is very welcoming. All the staff are extremely helpful. My mother has settled in very well and is happy and safe with a variety of activities."

L B
carehome.co.uk rating: 5.00 out of 5

"Wonderful experience! Have been most impressed by everything at Red Oaks. The physical property and contents are excellent but the biggest asset is the amazing staff. They all really care for the residents and we can leave knowing that our special "mom" is being taken great care of! Thank you."

S G
carehome.co.uk rating: 5.00 out of 5

"Warm, welcoming home."

J T
carehome.co.uk rating: 4.50 out of 5

"Delighted with the staff at Red Oaks and the overall level of care. Activities for the residents are great."

Terry B
carehome.co.uk rating: 4.92 out of 5

"My mother is so much healthier and safer than before coming to Red Oaks. Mum now has people to talk to and do activities with. As I live in Cyprus it is comforting to know that Mum is well taken care of."

Christine J
carehome.co.uk rating: 5.00 out of 5

"Continually providing excellent care. Outstanding at everything."

M M
carehome.co.uk rating: 5.00 out of 5

"Great team. A clean and fun environment for residents."

Charlotte M
carehome.co.uk rating: 5.00 out of 5

"Fantastic. Great care with a smile and service ability that makes you sure your mother is safe."

David R
carehome.co.uk rating: 4.92 out of 5

"I came to stay at Red Oaks for respite after a total hip replacement and I had such a restful two weeks. Such wonderful caring and professional staff made my stay lovely. I will definitely come again. Thank you so much."

P R
carehome.co.uk rating: 5.00 out of 5

"All the staff at Red Oaks are caring, compassionate and dedicated to the well-being and comfort of all the residents. It is a beautiful, calm and friendly environment for residents and visitors alike. Even family pets are welcomed to visit. The meals are freshly cooked and delicious and the catering team go the extra mile for special occasions such as birthdays and anniversaries. Every member of staff shows love and respect to each and every one of the people in their care."

Diane G
carehome.co.uk rating: 4.42 out of 5

"Extremely friendly and helpful staff. Beautiful setting, lovely garden. Excellent food and great variety. Clean. Fun activities. Accommodating to all residents needs."

Christopher G
carehome.co.uk rating: 5.00 out of 5

"The staff are very caring and considerate. I feel very lucky to have such a lovely room and beautiful view. Staff have got to know me as a person. Amenities close to Red Oaks are very good and it is nice to be able to walk to use these."

J D
carehome.co.uk rating: 4.42 out of 5

"Please see below for comments on overall excellent service. My experience was greatly enhanced by the kindness of all the staff. The one distressing experience came in the form of an unannounced caller with a dog (I am allergic to dogs). Having asked the caller to remove the dog from my room she questioned me whether I was allergic to dogs or disliked dogs."

Margaret S
carehome.co.uk rating: 5.00 out of 5

"Red Oaks provides astonishingly good care for Nannie, and I am delighted with how they make her feel. Absolutely nothing is too much trouble and the staff are honestly phenomenal. The venue welcomes my family as if we were their own and make us feel very much at home. I'm delighted that Nannie has this support and facility and couldn't recommend Red Oaks enough."

Nick O
carehome.co.uk rating: 4.67 out of 5

"We have just had a lovely evening at a Christmas cheese and wine evening for the residents. The evening was wonderful with the staff looking after the residents who thoroughly enjoyed the food, wine and music."

J G
carehome.co.uk rating: 4.92 out of 5

"From the moment you walk into reception at Red Oaks, you are always greeted with a warm welcome. Everyone is treated with respect and dignity. All the Residents are encouraged to join in with a wide variety of activities and equally given the time and space to relax and do what they are comfortable with. Care is professional and respectful of individual needs. Mealtimes are very special. The food is excellent and beautifully served in the elegant dining room. All the staff smile a lot and call everyone by their first name creating a warm and safe environment. There is a real 'home from home' feeling where families are made to feel part of the life there. My Mother has been at Red Oaks for 4 months now and has settled in wonderfully well. The Staff have handled the adjustment for my Mother and all our family with care and understanding and given reassurance when necessary. It is now a joy for us to visit her there and hear her say 'It is very nice here. The people are lovely.'"

Lesley G
carehome.co.uk rating: 5.00 out of 5

"First class care with friendly staff beautifully kept property with well maintained garden."

Michael C
carehome.co.uk rating: 5.00 out of 5

"Comfortable accommodation, beautiful grounds excellent facilities, caring staff and a good range of food and activities."

A C
carehome.co.uk rating: 5.00 out of 5

"Thanks to the staff at Red Oaks yesterday, my husband and I had a wedding celebration for our close family and my grandmother who is currently a resident at Red Oaks. We had a local vicar visit and held it in the conservatory overlooking the beautiful gardens. The staff were so supportive and helpful to accommodate our rather unusual request. As our grandmother was unable to make the wedding in London, we decided to bring the wedding to her. Staff had set up the room brilliantly with flowers and prepared everything we needed. They were so helpful throughout the day taking photos etc, but most of all with Nannie being on hand when she needed support. Staff had spent the whole morning supporting Nannie to look extra special, curling her hair and putting on her wedding outfit and she looked fabulous! We cannot thank the staff team enough for accommodating us and allowing us to create such special memories we will treasure forever!"

Clare G
carehome.co.uk rating: 5.00 out of 5

"Great, caring staff. My mother appreciates the quality and choice of food. Everywhere inside and out is kept in good order and there is never a hint of 'care home odour'."

S K
carehome.co.uk rating: 4.83 out of 5

"The setting at Red Oaks is beautiful, in the heart of a lovely village. The layout inside is well designed with a welcoming and sunny reception. The dining room and lounges are cosy and comfortable and my nannie's bedroom spacious. They seem to have thought of everything with a hair salon, secure garden/courtyard and a conservatory where you can have birthday gatherings and things like that. Above all else though, it's the staff that make it the most wonderful place. They care so much and in the weeks my nannie has been there, I can tell they've formed a bond with her. They take a pride in how she looks each day and are always there to help with anything we need. It only took a short while for my nannie to settle. We had expected it to take a lot longer and I believe it's the caring nature of the staff and their genuine interest in finding out what my nannie liked and didn't like, that enabled this to happen, especially when my nannie had lived alone and been independent beforehand."

Emma O
carehome.co.uk rating: 4.92 out of 5

"Red Oaks Care Home is a welcoming and friendly place. The grounds are beautifully kept and the rooms and communal areas are clean, tastefully decorated and fit for purpose. The staff are always cheerful and treat everyone with dignity and respect. The new communal areas and coffee and tea facilities are a great addition. I can highly recommend Red Oaks Care Home to everyone."

C W
carehome.co.uk rating: 5.00 out of 5

"We visit the home regularly and have only found kindness and concern from the staff whenever we have been."

J B
carehome.co.uk rating: 5.00 out of 5

"My sister has been a resident for over two years. We visit at least twice a week and we have never had cause for concern over the care she receives, the friendliness of the staff or the general cleanliness of the home. A beautiful home in wonderful grounds."

Brian B
carehome.co.uk rating: 4.42 out of 5

"My mother loves it here and very content. I feel she is in safe hands and very well cared for - gives me peace of mind. All staff are friendly and capable."

Ken G
carehome.co.uk rating: 5.00 out of 5

"I can't think that there's anything wrong, any queries are quickly put right."

Julie C
carehome.co.uk rating: 4.75 out of 5

"I have been a volunteer here for 22 years. I come regularly on Wednesdays to help with their weekly church service. I also come on Sundays to have lunch and take one or two people for a walk with my cocker spaniel - we go to see and feed the ducks at a nearby pond. I think I am fairly observant and I am most impressed by the patience and loving kindness the staff show to the residents, even with people who are difficult. I enjoy coming here to Red Oaks and am always warmly welcomed (or is it my dog they love?!)"

Suzanne N
carehome.co.uk rating: 5.00 out of 5

"My mother was in the care of Red Oaks for two years and was treated with great care, kindness and compassion during that time. We were so grateful to all the staff for the way they looked after her in her declining years. There is an ethos in the home of not only practical and safe care but sympathetic nurture of the residents. I would also like to pay tribute to not only the lovely way they helped my mother but how kind they were to myself. I can strongly recommend the home as a place of care and kindness."

Caroline B
carehome.co.uk rating: 4.58 out of 5

"Both my parents had to go to Red Oaks, after a car crash in April 2016. The standard of care is very good, the cleanliness is of a good standard and the food varied and healthy. All the staff are extremely helpful, friendly and kind. I have recommended Red Oaks to others."

Sally M
carehome.co.uk rating: 4.17 out of 5

"Red Oaks is a country house in a superb location of landscaped grounds close to the attractive village of Henfield. Superbly refurbished, the interior offers a warm welcome with friendly professional staff at every level. Patients/residents are treated with utmost respect, dignity and care, with lovely county views from light, airy, en-suite bedrooms. Residents are provided with a huge variety of activities, talks and encouragement to socialise. The ambience conveys the ideal relaxed extremely comfortable well organised care home."

Diana W
carehome.co.uk rating: 5.00 out of 5

"Staff are very pleasant couldn't be nicer. Rooms are nicely appointed. I would enjoy life here more if there were more people like myself easy on a conversation."

Nancy M
carehome.co.uk rating: 3.50 out of 5

"My mother has been a resident at Red Oaks for three and a half years and soon settled in the homely and welcoming environment. I feel she is safe, secure, content and more importantly, so does she. A good level of caring staff, ensure my mother is not neglected and she has plenty of activities in which to participate. Also the option to enjoy the privacy of her room with its balcony and views across the gardens and countryside. It couldn't be better!"

Kem G
carehome.co.uk rating: 4.75 out of 5

"(2wks respite) From pre-assessment to pick up my dad had a wonderful time, the staff were all incredibly helpful and considerate. I could not fault any part of the Red Oaks team, my dad came home full of tales after being slightly reluctant, we are in process for booking up another 2wks stay in September- 5 stars."

Mike C
carehome.co.uk rating: 5.00 out of 5

"I have submitted a comprehensive review to the manager of Red Oaks (DCA). I am assisting with their pilot induction literature 'Getting To Know You' from a relatives standpoint. The experience is positive overall and I would recommend it: Strengths: Warmth of staff and quality of environment. Areas for improvement: Working with relatives and more transport methods."

Andrew N
carehome.co.uk rating: 3.83 out of 5

"Excellent home - very clean (no smell at all). Treated you as a guest rather than a patient. All staff caring and attentive. Very impressive lounges and dining room. Fantastic service in dining room and visitors made welcome. I have experience of past nursing homes with my parents and elderly relatives and this is way above normal."

Jill D
carehome.co.uk rating: 4.83 out of 5

"I am very satisfied with the care and attention my mother in law is getting. She is warm and well cared for. The home is very clean and no smells at all. When my Mother in Law does not eat she is given vitamin milk drink which she loves."

Yvonne C
carehome.co.uk rating: 4.45 out of 5

"I am extremely pleased and satisfied with the care and attention my mother receives. The staff are fantastic. The is very clean. Food is excellent."

Colin C
carehome.co.uk rating: 4.45 out of 5

"Mum has been here since June 2016 and we have seen such a fantastic change in her in every way. She is happy, bright, clean and so well looked after. We feel like we have our mum back and she will probably love forever under the superb care of Red Oaks and their caring staff."

T C
carehome.co.uk rating: 5.00 out of 5

"My mother is 97 - has dementia and cancer and is still mobile but declining rapidly. She is fond of all her carers and is treated with dignity and respect. The care she receives is excellent and consistent. Above all, despite her illness, she is happy and pain-free and knows she is well looked after."

C D
carehome.co.uk rating: 4.92 out of 5

"My mother in law moved into Red Oaks Care Home towards the end of 2016 and I am very happy with the way she has been made welcome and cared for. In particular, I have been impressed with the atmosphere at Red Oaks and the caring attitude of the staff."

P T
carehome.co.uk rating: 4.92 out of 5

"My lovely mum and dad have been residents at the Red Oaks since April 2016. Throughout their time, the staff have always been polite and helpful. The standard of care is excellent especially in Lavender Ward where my dad is staying. Whenever my sister and I visit, (which is weekly at least) everyone is very welcoming, I sometimes bring my little dog too! I would like to thank all the staff for looking after my mum and dad so compassionately."

CLR R
carehome.co.uk rating: 4.42 out of 5

"Continuous excellent care from supportive and compassionate staff. They treat the individual and not the disease. Excellent facilities and setting with a beautiful accessible garden."

David O
carehome.co.uk rating: 5.00 out of 5

"An excellent (if expensive) care home. The staff are all very kind, caring and helpful."

R E
carehome.co.uk rating: 3.92 out of 5

"Over a period of 3/4 years, we have had a brother and sister-in-law as residents. They were certainly capable of criticising if or when in their opinion it was necessary, but I am unable to recall an instance. Have visited at various times of the day and I can only compliment the staff on efficiency. I can only comment on my opinion formed during my occasional visits."

Eric B
carehome.co.uk rating: 4.50 out of 5

"Lovely home with excellent staff. I am very happy for mum to stay here being well cared for."

Kathryn H
carehome.co.uk rating: 4.83 out of 5

"When visiting, a good welcome and helpfulness by staff. Having had the experience of visiting two people on a regular basis (at any time), having seen and witnessed how staff help them and the way they react to each person concerned. I have been impressed."

M B
carehome.co.uk rating: 4.92 out of 5

"My grandfather loved living here, right up to when he passed away. Day to day care was wonderful and saw the staff as extended family. They truly came into their own as his time to part came giving our family the chance to come and say goodbye and looking after my relatives after he died. The visitors flat was wonderful to be able to use when we visited from devon."

Helen E
carehome.co.uk rating: 4.83 out of 5

"My sister in law is disabled. Red Oaks look after her with great dignity. She has been at Red Oaks since February 2009 and is extremely happy there. They have a full range of activities every day to keep her busy."

Joan J
carehome.co.uk rating: 5.00 out of 5

"The nurses and care staff were extremely kind and attentive to my father and treated hm with respect and where possible dignity. We would have loved to take him into the beautiful gardens but he was too disabled. However, for the more able I am sure the gardens would be a great comfort. We are enormously grateful for the care and support received from all the care staff in my father's final weeks."

L M
carehome.co.uk rating: 3.91 out of 5