Reviews for Red Oaks Care Home

"My experience is that all staff, without exception, are professional, kind, and considerate to all my husband's needs."

Jennifer S
carehome.co.uk rating: 4.83 out of 5

"My father was looked after by Red Oaks Care Home for almost six years. He already had advanced Alzheimer's when he first came but the compassion, kindness and care of everyone at Red Oaks made us feel he could not have been better looked after anywhere. He was always treated with dignity and respect and we felt the staff knew him and what he was still able to enjoy and built up a strong relationship with him. Red Oaks helped him to have the best possible last years providing great comfort and confidence in his care for me and my sisters."

Nicola C
carehome.co.uk rating: 4.92 out of 5

"My 92-year-old aunt spent 20 months in Red Oaks receiving full nursing care and I am so pleased we chose Red Oaks. It is a very caring, efficient, happy home, with many daily activities and organised outings and wonderful facilities. I visited most days during the 20 months at very random times and every single time saw first-hand the care and gentle handling of the residents by all the staff. It had a friendly, welcoming atmosphere both for residents and visitors. Plenty of space both indoor and outdoor and regularly involved in village activities which benefitted the residents. Highly recommend Red Oaks, if only all care homes could be as good as this one."

Gill F
carehome.co.uk rating: 4.92 out of 5

"My parents were at Redoaks for respite care. They had a mixture of needs, my father dementia, my mother nursing but both were treated very kindly and with respect. The staff are very friendly and the home itself and the gardens are lovely."

Stuart P
carehome.co.uk rating: 4.92 out of 5

"I could not fault the staff. They were all very caring to my mother and all the family. Nothing was too much trouble for anyone."

Sue C
carehome.co.uk rating: 5.00 out of 5

"My mother has been at Red Oaks for just over one year and considers this home, with many friends around. The staff are always helpful and caring and go the extra mile every time to assure Mum's wellbeing and happiness. The meals are healthy and satisfying and served in a delightful setting. The activities are frequent and fun. When my time comes I want to be in such a place to enjoy my 'old age'!"

J G
carehome.co.uk rating: 5.00 out of 5

"My mother has been in the Red Oaks Care Home, Henfield for just over a year now. I can only speak most highly of the overall care that all the staff show to my mother. I looked around at many homes before deciding on Red Oaks, and this home is by far the best that I had seen."

C P
carehome.co.uk rating: 5.00 out of 5

"I have been visiting Red Oaks as a volunteer for over four years subsequent to visiting my mother as a resident. Those residents who are less mobile and who remain in their rooms welcome companionship and befriending which the lovely carers provide, but not to the length of time that some residents would welcome. Barchester recognises the value of volunteers prepared to help bridge this gap. It's a rewarding voluntary occupation and often great fun!"

Rebecca H
carehome.co.uk rating: 4.50 out of 5

"Very friendly and attentive staff. Lovely surroundings."

A M
carehome.co.uk rating: 4.25 out of 5

"Although expensive, Red Oaks provides a high-quality caring environment particularly for those with dementia. The management team are visible, engaging with residents. There is a good range of activities for residents to get involved with. The environment is excellent, beautiful grounds and very comfortable public area in which to meet up with the residents. If I could suggest one area for improvement it would be to engage relatives slightly more in decisions over nursing and interventions. Otherwise very satisfied. Thank you."

C D
carehome.co.uk rating: 4.75 out of 5

"My father and stepmother were resident in Red Oaks for over 18 months. They received very professional, thoughtful and loving care as their health declined. As the son who lives some distance away, I was treated very kindly and openly from all levels of staff who constantly found the time to update me. Words cannot adequately sum up how delighted I was with the care provided."

Howard B
carehome.co.uk rating: 4.58 out of 5

"It was like a top-class holiday. Everything you could ever wish for was there."

A K
carehome.co.uk rating: 5.00 out of 5

"My mother lived at Red Oaks for almost 5 years and from the time that she could no longer care for herself until her death. She was always well cared for, particularly in the later stages. As a visitor, I found the staff to be very welcoming and exemplary in their duties. The nursing staff are outstanding in their care and professionalism."

P C
carehome.co.uk rating: 4.17 out of 5

"The care and attention of staff towards the residents of Red Oaks appears excellent. My only concern is the standard of the food which was at times satisfactory but at other times poor. The food, especially desserts, was frequently high in fats and sugars. I suggest to ask a famous chef for advice on how to improve the food quality. Food only needs to be simple but nourishing."

Rosemary C
carehome.co.uk rating: 4.50 out of 5

"I haven't been able to write a review about Red Oaks simply because it was so close to my heart. My father spent his last few years there until he died on the 10th November 2019. I cannot express how kind and caring his last few years were. The staff treated my father with more than dignity and were exceptional with their physical care; he never smelt like 'old man' for example, Dad was dressed properly and I am so grateful for everyone at Red Oaks not only for that but for treating a very very clever man and many guests like him with such respect. It's been four months since my father died and I look fondly back of coming in from what was a bit of a gruelling journey every fortnight - but worth every step - to the welcome I received at Red Oaks. Can't thank you enough. When the question is value for money as below, no money can buy the above. We were very lucky we had the money. However so grateful that we were able to find Red Oaks - for all the above reasons."

Beatrice A
carehome.co.uk rating: 5.00 out of 5

"My mother lived at Red Oaks, Henfield for the last two-plus years of her life and my father visited most days. I visited frequently and would like to express my thanks and gratitude to the Manager and all the staff who genuinely cared about the people they looked after. There was a very good balance between maintaining dignity and autonomy but also recognising the limitations of the patients. The environment was much like an excellent hotel with beautiful grounds but was also home to all the residents. Staff paid attention to all the little things that meant so much to my mother and were very kind and caring. My father also felt very much at home and enjoyed the relationships he built with the staff and patients who also showed a lot of care towards him. The end of life care and support they gave to us as a family was exemplary and we stayed overnight with my mother and watched her draw her last breath. The nurturing care and support by individual staff meant so much to us."

Ros F
carehome.co.uk rating: 4.58 out of 5

"My father is looked after with exemplary care. The staff could not be kinder or more caring. The communication and care have been outstanding during Covid-19 and the care home manager is everything you could hope for. Thank you."

S H
carehome.co.uk rating: 4.83 out of 5

"The staff are always very professional and helpful during these difficult times. My dad always looks well looked after and happy."

Harry C
carehome.co.uk rating: 5.00 out of 5

"So wonderful to be able to visit Dad outside after all this time - brilliant in the gazebo. The staff have been amazing throughout lockdown - sending regular cards, letters and photos of Dad. Wonderful garden with rainbows everywhere cheering everyone up. There are specific staff to thank you to, but I will save that for another day."

G E
carehome.co.uk rating: 4.92 out of 5

"Mum is extremely happy at Red Oaks. We are very pleased with her experience at the home, and grateful to all of the wonderful staff."

Dominic A
carehome.co.uk rating: 5.00 out of 5

"Excellent care home. Staff are wonderful and their communication is top-notch. Beautiful surroundings. My father is the happiest he has been for years."

Simon Z
carehome.co.uk rating: 5.00 out of 5

"I have been extremely happy with the care and attention at Red Oaks since my mother was admitted nine months ago. The staff are outstanding and they are full of energy and enthusiasm. They have coped with the recent crisis extremely efficiently and I would recommend Red Oaks without hesitation."

Angie G
carehome.co.uk rating: 4.83 out of 5

"The quality of care for my parents is exemplary. Every effort is made in this difficult pandemic time to ensure that residents are safe, well and cared for. The attention to detail from all staff is kind. There is a consideration for me as family too. I can't speak too highly of the reassurance they have given."

A L
carehome.co.uk rating: 5.00 out of 5

"Red Oaks is and has been the most fantastic care home for my parents I could have hoped for, eg caring, very responsive and providing top-quality care. I'm really pleased with them."

M S
carehome.co.uk rating: 5.00 out of 5

"A very nice care home in pleasant grounds and close to the town centre. The level of care and of caring is very high and staff are helpful, cheerful and polite. Life at the home is currently constrained by COVID restrictions which is a pity. Hopefully, things will open up more very soon and allow us a fuller appreciation of life there. A visitors toilet would have been helpful during these times and communication could have been better in the first few weeks."

C C
carehome.co.uk rating: 4.40 out of 5

"I found all the staff extremely helpful and caring. They were always organising things for the residents to do, even with the added difficulty of lockdown. The whole place is very clean and tidy, more like a hotel than a care home. They looked after my auntie for what turned out to be the last year of her life and she thoroughly enjoyed herself. She loved being taken for walks in the beautiful extensive gardens they have there. You couldn't wish for a better place for your loved ones."

Allan H
carehome.co.uk rating: 4.92 out of 5

"Very pleased generally with the level of care. The staff are excellent and go out of their way to help. Nice food well cooked. The room is excellent with shower and air conditioning, good TV and a nice chair."

Michael P
carehome.co.uk rating: 4.42 out of 5

"My Dad was here for a 3-week respite as one of his Carers needed some time away. We found the staff at Red Oaks extremely helpful, very positive and most of all kind. I asked them to encourage my Dad to take part in activities which they did and feel this has been of great benefit to him. My Dad is also insulin dependant diabetic and the nursing staff are very approachable and helpful so I knew he was in safe hands at all times. The food looked amazing too."

Julia K
carehome.co.uk rating: 4.83 out of 5

"My mother has been at Red Oaks for 8 months. The staff have been excellent, treating Mum with great care, compassion and dignity at all times. She has been encouraged to join in activities and particularly enjoys the various musical events that are organised. All members of staff have been helpful and cooperative when answering the phone and taking the phone to Mum wherever she happens to be. I have been kept informed about any medical issues and then have been dealt with quickly and appropriately."

E C
carehome.co.uk rating: 5.00 out of 5

"Thank you for the care and consideration at a time of need. Staff very kind and helpful at all times. Wonderful food and thanks to chef and colleagues. You all made this a safe, happy stay. I felt safe and secure in your hands."

Diana E
carehome.co.uk rating: 4.92 out of 5

"Our recently deceased Dad spent the last two and half years of his life at Red Oaks. We have nothing but praise for this care home and without exception, the staff who work there. He sometimes referred to it as his 'hotel' and it was that and so much more. He was treated at all times with great love and affection and nothing was too much trouble for the carers and nursing staff. They made sure his final days were comfortable and dignified and for this and everything else, we are extremely grateful. We will miss you all."

Roy N
carehome.co.uk rating: 5.00 out of 5

"I came here for a week's respite before going home, after a hip operation. I had been to visit a friend who had stayed for respite in Red Oaks and was impressed by the care she received. I live locally and knew of Red Oaks. I have been well looked after and benefitted from the week here. Carers are attentive. Excellent menu choices each day. My room was in the older part of the building, hot water took its time to reach the bathroom!"

D H
carehome.co.uk rating: 5.00 out of 5

"Barchester Red Oaks Care Home is very welcoming. All the staff are extremely helpful. My mother has settled in very well and is happy and safe with a variety of activities."

L B
carehome.co.uk rating: 5.00 out of 5

"From the first point of contact to arrange an assessment in hospital, my husband has been welcomed and encouraged with warmth and understanding with person-centred professionalism. Family visits have been welcomed and with first-rate nursing care, aided his recovery. Barchester Red Oaks Care Home is a truly remarkable care home."

Vivienne W
carehome.co.uk rating: 4.83 out of 5

"I am impressed with Red Oaks. As the only relative living in the USA, I needed assurance that my mother would be well cared for and understood. All staff are outstanding. Their compassion, humour and sensitivity are beyond reassuring to me and in turn my mother. The professionalism and training in dementia is thorough and sensitive to her needs and moods. The comfort and excellent food at Red Oaks make it a real home where visitors are welcomed."

A C
carehome.co.uk rating: 5.00 out of 5

"My wife entered Barchester Red Oaks Care Home on 17th January 2024 having been discharged (on 2nd January) with terminal lymphoma in addition to her existing dementia illness. Prognosis was passing within two months. Red Oaks management and staff cared for my wife in an exemplary manner; I can't speak too highly for every aspect of care and compassion to both my wife and family. Three weeks into her stay, my wife passed away, peacefully and with dignity that I/family will treasure."

John W
carehome.co.uk rating: 4.58 out of 5

"It is so nice to visit my friend at Red Oaks. The atmosphere is so calm and friendly and she seems very content there. The gardens are lovely and she enjoys her activities and coffee mornings. I also have the opportunity to have lunch with her and 'fish and chip Friday' is very popular! There is a lovely hair salon which the ladies love to visit and nothing is too much trouble."

J S
carehome.co.uk rating: 4.58 out of 5

"The current support has been exceptional from all the staff. I would never have coped with the transition from hospital to home without this period of convalescence at bBarchester Red Oaks Care Home. Thank you."

J N
carehome.co.uk rating: 5.00 out of 5

"The premises look like a lovely, high-class hotel. The staff are all really lovely. The home has a lovely, "homely" feel about it. It is a pleasure to visit."

Audrey G
carehome.co.uk rating: 5.00 out of 5

"Every member of staff is very caring and all remember my Christian name. I received wonderful service from the chef in the kitchen on the first floor, where each day I had a full English breakfast with coffee with milk followed by toast and marmalade."

Peter W
carehome.co.uk rating: 5.00 out of 5

"When my aunt was admitted to Red Oaks, she was very frail and we did not expect her to last the month. Thanks to the wonderful care she has had over the last five months she has just achieved her 100th birthday. She no longer uses her Zummer frame and goes up and down the stairs without any help/she is very happy and well-settled."

John K
carehome.co.uk rating: 4.92 out of 5

"My mother-in-law's care for the last 8 months has been excellent in every respect."

J C
carehome.co.uk rating: 5.00 out of 5

"My parents are in their early 90’s. It was very difficult to find a care home that would suit both parents when one is living with dementia and the other had physical frailties. Barchester Red Oaks Care Home has welcomed both on the same floor with adjoining rooms. The nursing care they receive is discreet, dignified, and above all, very kind. There are activities every day, and the staff have gone to great lengths to nurture and encourage each parent’s different skills and interests. They eat together in the lovely dining room, and my dad says it’s like being in a hotel. He loves taking his visitors to the in-house cafe. My mother appreciates being surrounded by beautiful grounds. Adjusting to being cared for after being independent your whole life is not easy, but Red Oaks has done everything in its power to make the transition as smooth as possible. The rest of the family can now breathe easy knowing that both parents are safe, well cared for and together."

Jennifer S
carehome.co.uk rating: 4.92 out of 5

"Mum moved into Red Oaks in the midst of the Pandemic, a challenging time for everyone. The whole team at Red Oaks have been so kind, both to mum and us her family. It's evident that the staff take their time to really get to know the residents as individuals. The atmosphere is upbeat and welcoming, the grounds are lovely and residents are encouraged to enjoy them. I am grateful every day that mum is safe and well cared for."

F B
carehome.co.uk rating: 4.67 out of 5

"The lead up to Christmas is busy for everyone, so I was extremely impressed by the number and range of activities for residents throughout December. Red Oaks was tastefully decorated and welcoming, and all the staff were cheerful and helpful to residents and visitors alike, from the management team to the nursing staff and cleaners. Without a doubt, the Covid pandemic is adding a tremendous workload to all the staff, but they continue to provide the best quality care that I could wish for my mother."

Tim P
carehome.co.uk rating: 5.00 out of 5

"From the time I arrived, I was given every consideration. Initially, I was a Red Oaks while a home care package was worked out. During this time it became clear to me that home care would not really be a feasible option. After several discussions with one of the staff I was reassured on m points also I decided to stay at Red Oaks to end of life."

I T
carehome.co.uk rating: 4.83 out of 5

"It has been a very difficult year since my dear father's death in June 2021, and I am now catching up on the things I need to do. So this is really the first proper opportunity I have had to write a review. The manager and staff at Red Oaks looked after my father wonderfully in the last few weeks of his life. Their kindness, care and patience I will never forget. For the first time in three years, I felt a wonderful sense of peace and trust with all the carers. Red Oaks is a very special place. Highly recommend."

S V
carehome.co.uk rating: 5.00 out of 5

"Red Oaks staff take great care of my mother-in-law and are always attentive to her needs and our questions."

C M
carehome.co.uk rating: 4.75 out of 5

"Red Oaks is a very comfortable house set in beautiful gardens. Each resident has a large and airy room, which they are able to personalise and can enjoy the peaceful gardens. The staff offer a very high standard of both nursing and personal care. Everyone is so helpful and friendly. We feel part of a large, happy family. The catering staff make sure that a varied menu is always available, and the food is delicious. We are very lucky to have such a lovely residential home with a dedicated and professional team."

Anne B
carehome.co.uk rating: 5.00 out of 5

"A fantastic homely, safe and engaging home and community which my father-in-law enjoys immensely. He is thriving and now enjoys all the activities which he had given up and isolated himself from as his dementia/Alzheimer’s made it difficult for him to join in. The food, facilities and activities make this home more like an all-inclusive resort with beautiful grounds and attentive staff. The staff go above and beyond to care for him and he really enjoys being part of the community."

T M
carehome.co.uk rating: 5.00 out of 5