Reviews for Rose Lodge Care Home

"My friend has been in the home 6 years and loves it here. They join in all activities and sometimes just like to watch. They have made a lot of friends here and they enjoy the nice food. All the staff in the home are very friendly and my friend's room is always kept very clean. My friend loves sitting in the lovely garden in the summer, and likes to be with people and doesn't like being on their own. My friend feels safe in the home."

Cheryl H
carehome.co.uk rating: 4.42 out of 5

"I cannot fault anything here at all. Staff, without exception, are fantastic. Nothing is too much trouble. Foos marvellous - care faultless. He is very happy here."

Judy R
carehome.co.uk rating: 4.80 out of 5

"My husband has now been at Rose Lodge for over 15 years and during this time it has become his home. He is well looked after there and all of his needs are catered for. He enjoys a few activities and his TV is also a great pass time for him. The staff are friendly and helpful and all in all, feel that we chose well when we found Rose Lodge. We have just started bedroom visits, so this is making life even better for us both."

Lucille H
carehome.co.uk rating: 4.00 out of 5

"My dad was always clean and was always looked after. He seemed happy and settled and enjoyed all the staff that cared for him."

Julie H
carehome.co.uk rating: 4.92 out of 5

"My dad was transferred from the hospital for respite to Barchester Rose Lodge Care Home. The staff are very friendly and approachable. I called the staff every day as, as a family, we were unable to visit as my dad had Covid-19 and nothing was too much trouble. Excellent care, we cannot thank the staff enough. My dad enjoyed his time in the home and was very complimentary of the food and the staff that looked after him. A special mention to four members of staff, we are very grateful. Dad has put on weight and has made a fantastic improvement due to his care."

Lesley C
carehome.co.uk rating: 5.00 out of 5

"Rose Lodge was the first place in many years he was able to call home. The management and staff work tirelessly at Rose Lodge. The standard of the home is very high and has a very good feel to it. Thank you all at Rose Lodge for the care you gave to my brother."

Richard G
carehome.co.uk rating: 5.00 out of 5

"Very good care. The home is very clean and smart, just like a five-star hotel. Food excellent, lots of choices. Staff friendly, go above and beyond to help you, even when short-staffed."

Patricia G
carehome.co.uk rating: 4.67 out of 5

"My father-in-law enjoyed his respite stay at Rose Lodge. This is the second time on respite; he loves the food and is well looked after."

R R
carehome.co.uk rating: 5.00 out of 5

"My brother was only with you for one week before he sadly passed away. His care was exceptional from all departments staff and the same care was given to us his family."

J W
carehome.co.uk rating: 5.00 out of 5

"I enjoy living here, the food is good, the staff are happy and always help me. It feels like a hotel, when I go to the cafe area there is always someone to talk to. Gardens are really well kept and look fantastic in the summer."

Alan R
carehome.co.uk rating: 5.00 out of 5

"Thank you to all involved in dad's care. He has put on weight, is content and settled. He is treated with respect, and we feel very involved in all matters of his care. We are very lucky that dad's stay coincides with easier visiting regulations, and we are made to feel welcome. A very caring, and homely care home, which is very well managed."

Dee N
carehome.co.uk rating: 3.75 out of 5

"I came for a week and I love it. I had my hair done and watched the banjo man. Staff are lovely and they feed you well."

J L
carehome.co.uk rating: 5.00 out of 5

"My experience is always positive when I enter Rose Lodge. A bright clean building it was purpose-built with wide corridors and tasteful decoration throughout. All of the staff are caring and friendly."

Heather W
carehome.co.uk rating: 4.75 out of 5

"I love the staff here. The garden is nice."

C K
carehome.co.uk rating: 5.00 out of 5

"Mum is safe and happy there which makes me happy. Staff are kind, food looks nice and mum has gained weight. Activity team engage mum and management are present and leads well. Home is clean and gardens are well-tended - when can I book in!"

S G
carehome.co.uk rating: 5.00 out of 5

"The home has excelled itself during the challenging times of Covid 19. Even though I have only just been able to visit my brother again inside, their professionalism on the issues has been second to none. They have encouraged Skype and telephone calls, to which they have helped him to do, as he is unable to do by himself. The Garden visits last year were carefully managed. He has settled extremely well into the home and very happy that he was allowed to bring his own large screen into his bedroom as he avidly watches TV. The room itself is always clean and in all fairness, the whole home is always clean. The staff have always been approachable, friendly, and caring, which is a positive as I can't be with him 24/7 - never ever, had any qualms about leaving him. My brother's health and well-being is in safe hands with the home. He has no complaints about the food, he remarks, that they even cut it up for him! The home offers a varied programme of events, which he enjoys."

Allan G
carehome.co.uk rating: 5.00 out of 5

"My brother-in-law has been been a resident here since September 2019. From day 1, he received a very warm welcome from all the staff, they did not know him beforehand. Their friendliness helped him to settle in very quickly, which put other family members' minds at rest, as to whether we have made the right decision. Even on bad days, when he has been poorly, the staff have treated him in a very caring manner and they have been professional at all times. When I have chatted with him, he has enjoyed all the meals that have been served, they always look appetizing. It is a shame that we can't visit at the moment, as the cakes were always nice, with a cuppa. The programme of events that the home holds have appealed to him and he actively looks forwards to the Bingo! Even during the challenging times of Covid, the staff have been very good, helping him to make phone calls/Skype calls when visiting was prohibited. With regards to Covid, the home has been actively on the ball with this."

Rachel C
carehome.co.uk rating: 5.00 out of 5

"My nan receives a great standard of care from a caring and professional team. Any queries are answered quickly and staff go out of their way to ensure any requests are met. It’s wonderful to see my nan so happy and to see her so well cared for."

Vicky W
carehome.co.uk rating: 4.83 out of 5

"I was impressed how well the staff communicated with me and my uncle regarding my aunt. She is so settled now on memory lane and she does have her ups and downs but the staff are really good with her. I am glad she is safe and encouraged to mix with other residents and it's reassuring she is happy and has some independence again in her own world."

Kerry S
carehome.co.uk rating: 4.50 out of 5

"My father-in-law is very well looked after. He's been at Rose Lodge since about June last year and he loves it there. The staff and nurses are all very good and caring. I'm very happy with how he's looked after."

Annie T
carehome.co.uk rating: 4.42 out of 5

"This nursing home I cannot fault quite reluctant to visit as I've had a bad experience with another nursing home with the close friend of mine but the minute I walked in the door they were friendly, professional and the home is light it's clean the food is amazing and my neighbour has never been so relaxed and so happy. Every member of staff and I mean every member of staff has a smile on their face they're welcoming you walk through the door with fresh coffee if you want it I just think it's amazing and I want to thank every single one that works there."

Lynda H
carehome.co.uk rating: 5.00 out of 5

"My dad arrived at Rose Lodge on the Friday with a warm welcome from all members of staff and made us all feel very welcome, especially for our mum. Dad didn't have long at Rose Lodge before he passed away but I know he would have loved it there and would have joined in all the activities."

Paula K
carehome.co.uk rating: 4.58 out of 5

"All the staff are always very friendly and helpful, activities are varied and the carers do more than "just" duty."

J B
carehome.co.uk rating: 5.00 out of 5

"Mum was transferred to Barchester Rose Lodge Care Home after a three-week stay in hospital. Mum was not fully fit and was anxious and frightened. She soon settled in her comfy room and began to integrate with other residents, gained weight, joined in activities and flourished. A room became vacant and Mum moved downstairs for several weeks respite care. Her room was comfortable with an interesting view over the car park and garden, where she enjoyed watching the comings and goings of staff and visitors. The staff would always smile and wave. The staff have been amazing, Mum felt loved, respected and very well cared for, she also felt very safe. I was always kept updated and felt very happy that she was surrounded by such loving, dedicated and genuine people."

Lyn A
carehome.co.uk rating: 4.67 out of 5

"All the staff I admire for their care and understanding, I can only give a five-star report. Exceptional, always happy, even though the pressures they must go through day to day. Good parking facilities and in general, the home is kept to a very high standard."

Allen G
carehome.co.uk rating: 5.00 out of 5

"Mum went into Barchester Rose Lodge Care Home for respite but felt so safe and well cared for there that she stayed. She always said how lovely all the staff were and how nice it was to always have someone around if she needed them. From the moment she moved in, we all felt a sense of relief to know that she was safe. But so much more than that too. We started to see her join in with things again, whether that was knitting, bingo, arts and crafts sessions or singing along to the singers who come into the home regularly. A part of her we’d known as children came back to us all. Always on her terms though! If she didn’t want to join in, there was nothing on earth that could persuade her - but the staff soon got to know her character and knew how to get the best from her. Person-centred care is something Rose Lodge is particularly good at, for the residents but also for their loved ones too. So thank you to every member of staff who looked after Mum and us so wonderfully. I will be forever grateful."

R W
carehome.co.uk rating: 5.00 out of 5

"I came to Rose Lodge and I have found love and kindness from everyone. I am treated with respect and dignity."

A H
carehome.co.uk rating: 5.00 out of 5

"Every single staff member works hard to make Rose Lodge a safe and comfortable home, as well as a welcoming place to visit. It is a warm and friendly environment and the care/activities/support etc. provided is wonderful; I'm very grateful to everybody who works here."

Daisy W
carehome.co.uk rating: 5.00 out of 5

"My mum moved into Rose Lodge in August 2023 for two weeks of respite, but at the point of her return home, she said she wanted to stay. She died at Rose Lodge in February 2024. The time she had in Rose Lodge was for her and her family, mostly a very positive experience. Mum found a new lease of life. She began to engage in various activities and enjoyed socialising with staff and other residents. Although Mum is not here to give her comments to this review, she had frequently told us that the staff were all lovely and she liked that she could have as many cups of tea as she wanted and didn’t have to pay a penny! Mum always greeted us with a smile when we visited and she had lots to talk about. I will always remember that she took up knitting again, something she used to do when we were children and it was lovely to see her enjoy this once more. Without exception, the staff were all amazing, and I will forever be grateful that Mum spent the last six months of her life at Rose Lodge."

Dena W
carehome.co.uk rating: 4.83 out of 5

"I cannot thank the amazing staff of Rose Lodge enough for the care they have shown to my amazing 91 years young mum; she has come back to life since she arrived here just before the first lockdown. She loves the music provided. Simply the best!"

M W
carehome.co.uk rating: 5.00 out of 5

"Since 7th December, when Mum came into Rose Lodge, every visit has been excellent in terms of staff attitude/attitudes to myself and to Mum (as we are all on the journey). However, today felt moved to write something. First was the lady who was trying to get Mum to eat something; her kindness, caring and love even were just so touching to watch, that I could have hugged her. Then another staff member, when she needed to change her pad, just such a loving attitude towards Mum. Then so good to me regarding explanations of things, both were exceptional."

Barbara B
carehome.co.uk rating: 5.00 out of 5

"The respite care afforded, at short notice, to both my parents-in-law was excellent overall. The staff were friendly and encouraging. Everyone was chatty and raised spirits. The food was enjoyed very much by both of them. It was nice to see how clean everything was. My husband and I wish to share how grateful we were at a difficult time. Many thanks to all the staff."

E H
carehome.co.uk rating: 4.67 out of 5

"My auntie went to Rose Lodge Care Home for end-of-life care. My cousin and I found the home to be excellent. The room was lovely and all the staff went out of their way to help the whole family. I would definitely recommend Rose Lode as an excellent place for anyone's loved ones to stay. Thank you to everyone."

Beverley J
carehome.co.uk rating: 5.00 out of 5

"I cannot thank this care home enough for what they have done for my dad. He has thrived in Rose Lodge. My dad could not walk after being very unwell in the hospital, he is a new man after 3 weeks here. Walking to dinner and enjoying having cups of tea in the cafe area with other residents. The staff can't do enough for him from cleaners, carers, nurses, activities lady, hairdresser and cooks! The lovely happy staff speaks volumes. Made me very welcome when visiting also. Thank you so much."

J C
carehome.co.uk rating: 5.00 out of 5

"Whilst visiting my father, the staff are friendly. My father is well cared for; his room is clean and well looked after. My father is treated with respect and dignity, and his likes and dislikes are known by the staff, which shows they have taken the time to learn about my father. It gives me reassurance and comfort to know he is looked after very well by the staff. They have a full range of activities in the home, and the activities coordinator goes the extra mile. The manager and all the staff do an amazing job - can't praise them enough; thank you."

Belinda M
carehome.co.uk rating: 4.58 out of 5

"I like it here."

J L
carehome.co.uk rating: 5.00 out of 5

"My father was admitted to Rose Lodge for a short-term recovery period, funded by social services, following a lengthy hospital stay. I was very impressed with the care and support given to him and me. I would be very happy to use this care home again, if needed."

Jane H
carehome.co.uk rating: 4.70 out of 5

"I have enjoyed my time here. Love the staff."

R R
carehome.co.uk rating: 5.00 out of 5

"My mother has been in Rose Lodge for almost one and a half years; after leaving hospital. Rose Lodge has proved itself to be a superb care home. Excellent facilities, lovely caring staff, and superb grounds and gardens. Residents and visitors alike are always treated with respect and courtesy. Overall, I would rate it as the best care home I have had experience with (with other family members who were in care). The number one choice as far as myself and my family are concerned. Well done Rose Lodge!"

Michael R
carehome.co.uk rating: 5.00 out of 5

"I am always welcomed from office staff. The manager knows who I am and who my mother is and I feel that she is approachable if we had any queries. The care staff always tell me how she is doing, what she has eaten and whether she has been drinking or not. Mum has dementia and is not able to communicate this to me. I feel happy that I know they will contact me if there are any problems or if mum needs anything."

J C
carehome.co.uk rating: 4.42 out of 5

"What a wonderful care home Rose Cottage is! The staff all across the board could not be improved upon for their kindness, compassion, attention to detail and overall happiness that is infectious within its walls. Mum did not spend long with you sadly, but the warmth you extended to us all during a very difficult time was incredible and much appreciated. We cannot thank you enough or praise you enough and will never forget the atmosphere you instantly created on our arrival until and beyond the day mum died. Manager, staff and everyone, be very proud of what you achieve and the impact you must have and have had on so many people over the years. You pulled out all the “stops” for us in our hour of need and took away our fears and distress by enveloping us within your warm, safe arms. I would like to think that your home could be nominated for outstanding service to the families you accommodate at what is often their most difficult time. Many, many thanks."

Kay B
carehome.co.uk rating: 5.00 out of 5

"Friendly care home with helpful staff. Problems solved quickly when needed too. Excellent activities available to all residents."

Henry
carehome.co.uk rating: 3.58 out of 5

"All very kind looked after well, eats well what more could we want, also know he is safe."

J J
carehome.co.uk rating: 3.83 out of 5

"I went to Rose Lodge to see my Aunt for the first time after she was moved there last month. I was very impressed with how welcoming the reception staff were. The lady knew exactly where to send me and the carers I spoke to while I was there knew all about my Aunt and how she was getting on. They are all lovely and I am so pleased that she is being well looked after. I was anxious about her going into a home but I think I might reserve a room for me for when the time comes!"

Sally S
carehome.co.uk rating: 4.42 out of 5

"My dad came to your care home last year after his wife passed away and although it was a hard decision for me to make I knew in my heart it was the right thing to do. The care is excellent, the staff can't do enough for Dad and there is a nurse on duty if he needs her. The warm and friendly staff always treat my dad with the utmost respect, knocking on the door before entering, always popping in to see if there is anything that he needs. When I visit they are always cheerful and kind to me and I know if I am worried they are also there for me. The gardens are immaculate and Dad has a lovely view from his room window. The meals are really lovely, beautiful dining room. Thank you to all the staff for continuing to care for Dad."

Sue H
carehome.co.uk rating: 4.83 out of 5

"Thank you to all at Rose Lodge especially your Activities Coordinator, for making my father's 90th birthday such a special occasion with a wonderful afternoon tea party. Family and friends were invited to celebrate with him and you so thoughtfully created a lovely atmosphere with bunting, sandwiches and an amazing cake. The afternoon was made even more delightful with a live musical performance featuring the 'Banjo Man'. My father is always keen to tell us how well he is looked after at Rose Lodge and how grateful he is for the care and attention he receives from all the staff that are in contact with him. On behalf of his family, I would like to echo that sentiment and also add our sincere thanks and gratitude for the continuing care and attention that you provide."

Tim
carehome.co.uk rating: 5.00 out of 5

"I have been a resident here since my admission on Friday 24th March 2017. My initial impressions of this establishment were considerably more than favourable and throughout the period of my domicile here I can truly record that I have not experienced an occasion which prompted me to regret the decision I took (based on my elder daughter's strong recommendation) to move into here. A return home was out of the question due in part to my condition but mainly because I lost my wife ten years ago and could not envisage how all my needs could/would be coordinated. In essence from my point of view Rose Lodge was, is, and will be the place for me. Thoughts for the future; to set aside a small room for physical training with installed equipment including - treadmill, fixed cycles, cycle pedal equipment open on specific days with professional in attendance."

Frederick S
carehome.co.uk rating: 4.67 out of 5

"I feel the care and understanding of my parents is very good, they keep me informed if any problems occur, any concerns I have they act upon them straight away. The staff are very friendly and helpful. The rooms are kept very clean and the gardens are lovely for the residents to enjoy. The food is also very good."

J T B
carehome.co.uk rating: 4.42 out of 5

"Whenever we arrive to visit mum we receive a warm welcome from staff. Mum's care is tailored to her needs and the staff know how to get the best from mum. I feel confident that staff would contact me if they need to and that I can talk to staff about the care mum receives."

Helen H
carehome.co.uk rating: 3.67 out of 5

"I am happy with the care my mum gets. A nice place for her to live."

J T
carehome.co.uk rating: 4.08 out of 5