Reviews for Rothsay Grange Care Home

"What a lovely environment for residents. Beautifully furnished and decorated, creating a welcoming atmosphere. Staff so friendly, helpful and obviously very caring. A Care Home to which I would happily admit any relative should such become a necessity."

Roland T
carehome.co.uk rating: 4.58 out of 5

"What a lovely environment for residents. Beautifully furnished and decorated, creating a welcoming atmosphere. Staff so friendly, helpful and obviously very caring. A Care Home to which I would happily admit any relative should such become a necessity."

Roland T
carehome.co.uk rating: 4.58 out of 5

"My husband has only been in Barchester Rothsay Grange Care Home since August 12th 2024 so it's early days but I felt the manager and staff were very welcoming. They are very helpful and 'smiley' which helps me enjoy my visits because it can be a bit daunting for relatives. I know Rothsay Grange because my mother was a resident 10 or more years ago and that is why it was an easy choice."

Diana C
carehome.co.uk rating: 4.75 out of 5

"My husband has only been in Barchester Rothsay Grange Care Home since August 12th 2024 so it's early days but I felt the manager and staff were very welcoming. They are very helpful and 'smiley' which helps me enjoy my visits because it can be a bit daunting for relatives. I know Rothsay Grange because my mother was a resident 10 or more years ago and that is why it was an easy choice."

Diana C
carehome.co.uk rating: 4.75 out of 5

"Staff very kind and caring. My sister loves the singing."

N W
carehome.co.uk rating: 3.82 out of 5

"Great cheerful, polite caring staff. Wonderfully appointed surroundings. Good food served in dining rooms which are clean and airy. Whole building immaculate and well lit."

Sonia W
carehome.co.uk rating: 4.50 out of 5

"The Rothsay Grange is an excellent nursing home where my mother is very settled and happy. The care is very professional and the facilities clean, comfortable and modern. The atmosphere in the home is very friendly and caring and the attention given to the residents is outstanding. The staff are rightly proud of the home and make both residents and relatives feel that there needs are important to them. I have seen many nursing homes both professionally and as a relative and the Rothsay Grange is one of the very best."

Janice C
carehome.co.uk rating: 4.67 out of 5

"The care home my father is a resident in is always clean. The staff are very pleasant, caring and polite. They deal with my father with dignity. The food always looks appetising and generous in helpings."

Gervase C
carehome.co.uk rating: 3.92 out of 5

"My mother is a fiercely independent woman and we were worried about how at 95 she would settle to care home life. Thanks to the amazing staff she is now settling well and feeling The Rothsay is her home. She is encouraged to still be as independent as possible whilst a close eye is kept on her health and welfare. We feel she is in a very safe caring environment."

Dee H
carehome.co.uk rating: 4.67 out of 5

"My wife is blind and has a brain tumour. After caring for her at home, a fall made it impossible for me to continue. Rothsay Grange staff are very caring and attending for all my wife's needs. They also liaise with our GP, McMillan and provide her with services as required. The place is welcoming, well maintained and the food is excellent. The home is also secure and after a problem with a CQC inspection, the admin have taken steps to rectify problems within the report."

Neil L
carehome.co.uk rating: 4.58 out of 5

"My elderly godmother has resided at Rothsay Grange Care Home for two years. The care and support she has and continues to receive is excellent. I take great comfort in the knowledge that she is in a safe and comfortable environment and is surrounded by professional, competent, friendly and cheerful staff of all grades and ranks. Recently it has proved necessary to adapt my godmother's long term residency care plan to end of life care. The dedication and commitment of the nursing and care staff ensure they are consistently responsive to her end of life needs, enabling her to remaining time to be a positive experience. I am most grateful to all staff members encountered. Management, nurses, carers, catering and laundry staff."

Lesley B
carehome.co.uk rating: 4.92 out of 5

"I have been a resident for just over a year. I am extremely pleased with the care I get. All the daytime staff are excellent. I was particularly appreciative of the way the care home facilitated my travel to my son's wedding."

Hilary O
carehome.co.uk rating: 4.92 out of 5

"My mother is in this care home. I only visit every month as I live 500 miles away but I have always been made welcome. The home is clean the staff work extremely hard and genuinely care for the patients physically and mentally. I would like to personally thank every member of this home for their tireless work. I would like to say of you are unable to care for your old people, please do not criticise those who are prepared to give their lives to do so. Thank you all carers at Rothsay."

P R
carehome.co.uk rating: 4.42 out of 5

"Any concerns regarding mum going into permanent care have completely evaporated! It is wonderful to see how happy mum is and how well she is being cared for. Our gratitude goes to all the staff involved in taking care of her."

H H
carehome.co.uk rating: 5.00 out of 5

"My mother, who suffered from dementia, lived at Rothsay Grange Care Home for just over a year. It took her a while to get used to things and staffing early on was a bit unstable, but after a while, she settled in and under the expert, warm and sympathetic care she received - started to blossom! The stability of staffing steadily improved and this meant she was nearly always attended by carers and nurses who knew her well and were able to interpret the little signals she gave to convey her feelings and wishes. My sister and I were impressed by the culture of care. We also found that the food was good and the physical environment well cared for. There were activities, including Music Therapy, which my mother (even with her limited participation) was able to enjoy and she was always well-dressed and looked nice. She died peacefully at Rothsay Grange, having lived there for a year and two months, and the staff helped us as well as her through that final stage in a wonderful way. We are very grateful."

Kate H
carehome.co.uk rating: 4.58 out of 5

"Very friendly atmosphere, spotless, efficient. Pleasant surroundings, gardens."

Henry R
carehome.co.uk rating: 5.00 out of 5

"One on one care very good. My son and I stayed for dinner 18/12/17. The food was good and service excellent. For those who wish to take part, there was an event/entertainment each afternoon/evening."

Richard T
carehome.co.uk rating: 3.92 out of 5

"My father has vascular dementia and is now living at Rothsay Grange Care Home because my mother isn't strong enough to look after him 24 hours a day. He is receiving very good care and all the staff are very friendly and always telephone my mum id dad has been unwell or had to have a doctor visit. The facilities are very good and the rooms are clean and comfortable. I would recommend Rothsay Grange Care Home."

V A
carehome.co.uk rating: 4.17 out of 5

"Every thing so far highly satisfactory."

Corinnen R
carehome.co.uk rating: 4.50 out of 5

"Good caring staff give me confidence that my mother is being looked after correctly. Food standard is disappointing. Cleanliness of cutlery and plates sometimes poor. I suppose the dishwasher is being overloaded."

Anthony T
carehome.co.uk rating: 4.08 out of 5

"I've always found the carers very kind and caring. Everyone is clean and tidy and no smells."

C T
carehome.co.uk rating: 4.00 out of 5

"An amazingly welcoming staff. So good to see my aunt happily ensconced in a cheerful private room where she is obviously being cared for by friendly professional staff. I was welcomed personally by reception staff and shown to my aunt's room, despite arriving at lunchtime (this didn't seem to be a problem) her lunch was appetising and delivered with care as were her drugs. A lovely environment."

Rosslyn T
carehome.co.uk rating: 5.00 out of 5

"I was a resident of Rothsay Care Home for four weeks in January and February 2018. I thoroughly enjoyed my stay. The staff are well trained and take pleasure in looking after the residents. My wife and sons and other members of the family and friends who visited me on their numerous occasions could see I was enjoying being a resident at Rothsay Grange and well looked after."

John Philip B
carehome.co.uk rating: 4.83 out of 5

"I am very impressed with the clean and roomy living area on Memory Lane. The staff in all areas, whether carers, kitchen, cleaning or nursing, are kind and respectful. The atmosphere on Memory Lane is peaceful but happy and the carers make every effort to keep clients as comfortable and engaged as possible. Thank you."

Sally C
carehome.co.uk rating: 5.00 out of 5

"Mum was admitted for palliative care for the last few days of her life. These last few days of her life she was cared for and treated with dignity and respect."

Keith H
carehome.co.uk rating: 5.00 out of 5

"My mum was due to go in for a week of respite 22/04/2018, on the 20/04/208 mum had a fall in her bedroom, she was taken to hospital with a cut and bruising to the left side of her head, after an x-ray and loads of tests she was told she had a water infection and was dehydrated, mum was given antibiotics and said she would need looking after for the next 48 hours. I made a call late in the afternoon to Rothsay Grange to ask them if mum could come in that evening? (2 days earlier than the booked time). They called me back within a few minutes to yes to bring mum in. Mum was there for 9 days and had excellent care in all aspects of her stay and is now looking forward to her next stay of respite. Thank you, Rothsay Grange."

R H
carehome.co.uk rating: 4.08 out of 5

"My husband spent nine nights at Rothsay Grange as a respite resident. I cannot speak too highly of all the staff. Before he went for his break we were visited at home and we were asked all about his likes and dislikes. When I took him he was obviously apprehensive but the staff were so warm and friendly. The food was excellent and if he wanted something outside of meal times he could ask. He has Parkinson’s and Lewy bodies dementia so doesn’t sleep much but the staff took it all in there stride. I wouldn’t hesitate to take him again. Obviously, it is a big decision choosing a Care home but Rothsay Grange from the moment you walk in makes you feel welcome, good food, no nasty smells, good activities, first class staff."

Sandra T
carehome.co.uk rating: 5.00 out of 5

"All of the staff are very kind."

John M
carehome.co.uk rating: 4.83 out of 5

"The care here is very good, all the staff are friendly and helpful. Well done."

Mike T
carehome.co.uk rating: 4.83 out of 5

"Even though my mother doesn't appreciate it I know that she is receiving the best of care here. The staff are just amazing and very friendly. I would like to say a big thank you to them all."

Paul E
carehome.co.uk rating: 4.92 out of 5

"My grandmother came to live here from another home after she was no longer happy there and they couldn't manage her dementia. The staff here were so helpful and couldn't do enough for us when we visited to have a look around. My grandmother was happy and content, well cared for and always looked smart. The carers and nurses cared for her with so much compassion - we couldn't ask for anything more! Her room and all other areas were always clean and she always enjoyed the entertainment she managed to attend. Sadly my grandmother passed away recently but the kindness and sympathy expressed to us by the home was a great comfort and we are so relieved to know that she passed away while in competent and caring hands. I really could not express how delighted my family and I are with the treatment my grandmother and ourselves, received from the home. Amazing people and a lovely home to be in!"

E K
carehome.co.uk rating: 5.00 out of 5

"From the first time we visited, there was a lovely feeling about this home and a home is what it felt like. The room was lovely, clean, well decorated and spacious. The staff were both caring and polite. There was plenty of room to move about with lovely touches placed strategically around the hallways. Thank you for looking after mum from the time she was there."

Mike R
carehome.co.uk rating: 4.67 out of 5

"From the very first moment I walked into Rothsay, I knew we had made the right decision to place our mum here. Rothsay has not failed to impress from that day to this. The levels of care, the food, facilities and the wonderful staff that work in memory lane, they made mum's move and settling in very easy for her. Mum has, without a doubt, been happier at Rothsay and I think this is largely due to the fact that your wonderful staff have settled her beautifully."

Sally H
carehome.co.uk rating: 5.00 out of 5

"Leaving the mother who we love in a nursing home because she has dementia is like leaving a small child in boarding school. Will she be happy? cared for? well fed? make friends? sleep at night? The answer to all these questions is yes if she is going to Rothsay Grange. From the beginning of her stay, my mother was clearly in expert, loving hands. All staff understood the dementia, treating her gently and with respect. They knew her needs and met them. And she had some fun. We will always be grateful to them."

Janet G
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law's care was excellent. Everything was well organised, staff were efficient, caring and capable. Despite caring for dementia sufferers, staff remained good humoured, thoughtful and kind. Entertainments on offer were regular, well planned and tailored to residents' needs and requests. Rooms are light, bright and a good size with ensuites. Memory Lane provided lovely links with the pas and little touches like photos on doors helped people feel at home."

Angela B
carehome.co.uk rating: 5.00 out of 5

"As soon as you enter Rothsay Grange you can tell it is a happy place to be in, either residing or working and this comes from the top. From the first day we made enquiries into my father entering the care of Rothsay Grange, we have experienced friendly and helpful staff who have gone out of their way to make his transition as pleasant as possible. It is not easy to move into care, especially when before you had an unhappy experience, but the staff have given us all the help possible, to make my father as settled and safe as possible. Thank you."

Patricia S
carehome.co.uk rating: 4.92 out of 5

"The staff were caring and really friendly. In the face of worsening circumstances, they did their best in maintaining morale and the interests of the user. I felt that their care was genuine. The bedroom was a good size, had a view over the garden area and bathroom/shower facilities were ensuite, modern and excellent."

Peter G
carehome.co.uk rating: 4.50 out of 5

"My mum is receiving very good care here and seems as well and happy as can be expected considering her condition. All the staff are always friendly, polite and helpful."

Joanne R
carehome.co.uk rating: 4.67 out of 5

"My wife has been a Memory Lane resident since July 2018. The kindness and care she has received has been excellent and made me realise that Rothsay Grange is the right place for her. I see how caring and friendly everyone is every day during my daily visits. With activities and/or entertainment every day, it's more like a holiday camp! My wife recently celebrated her 60th birthday and the care home allowed me to hold a large scale party on the premises. Excellent! Everybody and everything is excellent."

Peter S
carehome.co.uk rating: 5.00 out of 5

"My husband was resident in Rothsay Grange for a short period, from beginning of July until 22nd August when he passed away. During that time, I have only praise for all the staff, my husband's care was excellent. There is a warmth at Rothsay, a real family atmosphere and I am so grateful for the love and kindness shown to myself during a more difficult time. I have no hesitation in recommending Rothsay Grange."

C H
carehome.co.uk rating: 4.92 out of 5

"Very good respite care stay. Expensive but the facilities are very good."

A H
carehome.co.uk rating: 4.50 out of 5

"I am so pleased that my mother and I selected Barchester Rothsay Grange. I cannot fault anything from the environment and quality of food through to the quality of staff and management. I have 100% faith in the team and the care of my mother. They, and the home as a whole, are a huge credit to your business."

A T
carehome.co.uk rating: 5.00 out of 5

"My husband received exemplary care during his stay at Rothsay Grange Care Home. He was not always the easiest of residents but was always treated with care and kindness. I was always kept updated if his condition deteriorated and his care plan was regularly reviewed with myself. The Manager's door was always open, if I had any concerns, no matter how small. I could relax knowing he was in safe and caring hands."

Pam H
carehome.co.uk rating: 4.75 out of 5

"During the time my mother spent at Rothsay Grange, the whole experience was exceptional. The quality of care she received was second to none. The management and team could not have done more for my mother, or us as a family. Thank you so much Rothsay Grange."

Colin P
carehome.co.uk rating: 5.00 out of 5

"I have such peace of mind now my husband is in Barchester Rothsay Grange Care Home. The management, staff and residents are wonderful and we are all one big family. We all interact together - just like a family at home - and actually enjoy the atmosphere and companionship. I cannot stress enough the importance of having a family atmosphere in a care home and Barchester Rothsay has it in abundance."

Christine R
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident at the Rothsay Grange for over a year now. The staff are absolutely amazing and so friendly and look after the residents very well. The facilities are excellent and the rooms are very nice and comfortable. The recent new change of management has made a noticeable difference as well and made it even better."

Lisa P
carehome.co.uk rating: 4.83 out of 5

"Following viewing six or so care homes for my mum, Barchester Rothsay Grange Care Home was, by far, the nicest, although a bit more per month. The staff, they only use their bank not agency, gave Mum consistency and enabled relationships to form and gave Mum confidence and security in a new environment. The home is very clean and from my experience, does not smell like a care home. The entertainment team would always encourage her to attend and put no pressure on her to participate. The open-door policy and approachability of all staff were great. Sadly, Mum passed away but I can honestly say that I could not think of a better home for her. Thank you."

Malcolm H
carehome.co.uk rating: 4.92 out of 5

"The staff on the memory floor are very caring, and patient and always acknowledge the residents. Their job is not the easiest, they are so caring to the residents. The new decorating of the home is beautiful, the residents seem to notice and enjoy all the new items. I do find it a little difficult in the dining area to move a wheelchair around due to more furniture. I enjoy the Rothsay social media page, a lovely way to keep in touch. Thank you to all the management, especially the staff, for caring for my family member."

J G
carehome.co.uk rating: 4.42 out of 5

"My father-in-law has been a resident at Rothsay Grange for a few year's but unfortunately passed away recently. I would like to thank the staff at Rothsay Grange for their support during the years, especially during the last few months of Dad's life. A special thanks go to management and her team of nurses and carers who are dedicated to their job. They were always available to talk to nothing was ever a problem."

P H
carehome.co.uk rating: 4.17 out of 5

"The girls looking after Mum-in-law are wonderful. They have a difficult job to do with lots of people to watch and look after. The management side is not so great. We've been asking for the main light in her room to be fixed every visit for the last 3-4 weeks, still not done. Don't expect to keep any of the clothes that are brought in for her as Mum-in-law rarely has anything on that we brought in for her. Apart from that, the food is very good, she is showered and cleaned regularly and she seems to be relatively happy and that's what you want from a dementia care home."

G P
carehome.co.uk rating: 4.17 out of 5