Reviews for Scarborough Hall Care Home

"The care and support my sister receives is excellent. The staff are always very caring, courteous and helpful. They have been excellent in their handling of the Covid 19 pandemic. Resident and staff safety has been the primary concern, but there has also been good communication with relatives to explain the policy as circumstances change."

Jane L
carehome.co.uk rating: 4.33 out of 5

"Very happy with all services and staff. Always polite and helpful, all I can say is it's a good place to be for my mother."

S M
carehome.co.uk rating: 4.25 out of 5

"Mum has settled and has bever brought me cause for her concern. Not all staff members at first appeared approachable but at stressful times have become more receptive to the stress and issues of Covid and going into a home one member of staff has excelled at this and should be recognised as an outstanding member of staff, she is amazing."

S R
carehome.co.uk rating: 4.25 out of 5

"The care home is clean and tidy. The staff are friendly and informative about the wellbeing of one's relative. If a change in circumstances or incident occurs a member of staff will contact a family member. They have been strict and adhered to guidance regarding Covid-19. My relative seems quite settled at the home and enjoys the meals and activities. Although that could vary some days due to the Alzheimer's one's relative suffers from."

N H
carehome.co.uk rating: 4.00 out of 5

"We are very pleased with the overall way the home is run dru9ing the short time our relative has been there. The communication during the recent Covid outbreak whilst unable to visit and updates have been very reassuring. Thank you for making us as relatives welcome and for the care and attention given to our relation."

L F
carehome.co.uk rating: 4.58 out of 5

"The home is run very professionally and it is a very warm and pleasant experience. My mum seems very happy and has not been distressed or upset for some time now and seems to be settling in well."

Kevin B
carehome.co.uk rating: 4.33 out of 5

"The 5th was my mums birthday. All the carers and staff went to wish her a happy birthday, she received a lovely plant and cake. She said it was one of the best birthdays she has ever had. It was moving to see her so happy. Mum only went into care on the 24th December, she has settled in very well making lots of connections with staff."

Deborah B
carehome.co.uk rating: 4.75 out of 5

"Our family were not able to visit our relative on a regular basis therefore the staff were wonderful to keep us informed."

Linda S
carehome.co.uk rating: 4.50 out of 5

"This has been such a difficult time but everyone at Scarborough Hall has been amazing - very caring, accessible and professional. Despite all the new and changing rules and arrangements, they have communicated so well and have been compassionate and sensible in their approach. The Skype calls and new, designated visiting space have been great and the staff have been so resilient and consistent in putting our loved ones first. Thank you."

V P
carehome.co.uk rating: 4.67 out of 5

"My dad has only been living at the care home for a few months, I have visited him within the covid lockdown, once in the garden, and a couple of times in a secure screened visitor suite, both residents and visitors are guided to follow all safety put in place, from masks to hand sanitiser etc. Care for my dad appears good, from communication to mobility assisting, and my dad's appearance is clean and tidy. He seems to have a good relationship with carers, I have not been inside the home yet, but from outward appearances, it is clean, tidy and comfortable, I am always welcomed and given feedback when asked."

Sally Anne W
carehome.co.uk rating: 3.33 out of 5

"I was able to visit my mother in a safe and comfortable environment. I was so pleased with how well she is. She was happy, cheerful and looked very well cared for."

Michael R
carehome.co.uk rating: 5.00 out of 5

"Highly recommended, able to have indoor visits in the new pod room, another room is becoming available soon which is great to fit more visits in. The care staff go above and beyond to make relatives feel more relaxed about this awful pandemic. My uncle is happy and well cared for. Management is always available to chat too. I get a phone call at least twice a week from either the Manager or deputy manager just to let me know how my uncle is doing. Nothing is a problem for them. In times like this, we need to know our loved ones are cared for and my uncle certainly is at Scarborough Hall."

Edward T
carehome.co.uk rating: 5.00 out of 5

"Hi. My mum was with the care home for almost eight years. I must say I can not fault the care and love mum received on the dementia side of the home. The staff, in this mad world we sadly live in, are so brave and courageous. The only downside I had in these years is you must stick up for loved ones on the finance side of things. Without going into it on a personal side, I get the impression that someone else pulls the strings of the management on the finances. Please do not be afraid to ask questions that are personal to you but most of all thank you for the care shown to my mum over the years."

Roy T
carehome.co.uk rating: 4.42 out of 5

"Since the re-opening of the home after Covid, it has been a comfort to see that the care and dedication of the staff towards my mum's wellbeing have not faltered despite the difficulties of working through a pandemic. I continue to feel that mum is being given the best care and support possible and to see her happy and safe is such a credit to the manager and the team!"

L N
carehome.co.uk rating: 4.33 out of 5

"Excellent care and support for my mum is the norm for Scarborough Hall! Special shout out for Admin who go the extra mile to help."

Kevin S
carehome.co.uk rating: 4.83 out of 5

"My mother is very well looked after in every way. The staff are very caring and considerate. They treat my mum with great dignity and thoughtfulness. I would not keep my mum in anywhere I did not think was looking after her properly."

Susan O
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident for almost two years. During this time she has been cared for with compassion - in particular during COVID 19. The home and staff have done a superb job of looking after Mum and all the residents in the most challenging environment. Keep up the great work - it does not go unnoticed!"

Duncan L
carehome.co.uk rating: 4.33 out of 5

"My father has only been with you for a short while and in that time I have only been able to meet with time once in the garden due to Covid-19. I have not been inside the home but found all the staff that I have been dealing with very helpful. he looks well and I am pleased you have got on with his new meds. A very good start and I look forward to visiting under normal circumstances. Thank you"

J S
carehome.co.uk rating: 5.00 out of 5

"The recent garden visit facilitated by Scarborough Hall was a real tonic during the current pandemic. Really grateful to Scarborough Hall and their staff for making the visit possible. Previous to this being able to Skype has allowed me to maintain visual contact with Mum which was so important. Overall my impression of Scarborough Hall has been one of a friendly yet professional environment where Mum has benefited from the community. I do feel the staff have made a tremendous effort to get to know Mum which has certainly benefitted her to settle in. Thank you."

Mark L
carehome.co.uk rating: 4.67 out of 5

"I have both my parents in Scarborough Hall and I couldn’t wish for them to be in any better place. The staff look after them as if they were their own and even though I haven’t been able to visit them due to the restrictions, I have been comforted knowing that they are in such good hands. Nothing is ever any trouble to them and everyone is so happy and friendly creating a lovely family atmosphere. I can’t thank the staff enough for what they do for my mam and dad and I wouldn’t hesitate to recommend the home to others."

Claire E
carehome.co.uk rating: 5.00 out of 5

"I can’t praise the staff enough. My mother receives such good care and attention, especially as now she is no longer mobile and her care needs have increased. I’m most grateful and would definitely recommend Scarborough Hall as a tip-top home to anyone who asked."

Margaret B
carehome.co.uk rating: 4.17 out of 5

"Coping with dementia is never easy, but Scarborough Hall are doing an excellent job for my father. The family is kept well informed, and the home seems to be run very efficiently. The admission documentation was clear and the admission process was completed by email over a couple of days, very happy with the service. Due to COVID I have not been able to visit, but talking to my dad over the phone is easily done through the friendly staff."

Ian S
carehome.co.uk rating: 3.75 out of 5

"My mother has been a resident at Scarborough Hall for the last 27 months and we have been extremely happy with the care and support she has received and how the staff have become extended members of our family. We were a little apprehensive with the change of ownership but we have noticed very little differences in the management and staffing of Scarborough Hall and my mother continues to have a happy and fulfilling life there. The activities that she is involved with are suited to her immediate enjoyment and stimulation and the regular communications we receive allow us to know what she has done in the previous week The last few months have been extremely difficult for the management and staff at the home but they have managed fantastically in very different circumstances. On Thursday's when we clap for the NHS we clapped for them as well and hope that it helped individual staff members get through the days."

Christopher W
carehome.co.uk rating: 4.50 out of 5

"Continues to be an excellent home for my father. Relaxed yet structured, cares for individual needs. The management and staff are very supportive of residents and families. The carers are observant and respond quickly to medical problems referring to nurses, doctors and hospital. The change of ownership has been well managed (nice new uniforms)."

J H
carehome.co.uk rating: 4.58 out of 5

"This is a good friendly home. Most of the care staff are amazing. If there are any issues talk to the manager at any point in time."

K S
carehome.co.uk rating: 3.67 out of 5

"A very nice home with excellent staff who are very friendly. The visitors' areas are comfortable and clean and very welcoming."

Paul A
carehome.co.uk rating: 4.92 out of 5

"As always, when visiting my aunt, the staff are helpful and welcoming, the home, in general, is clean and comfortable and my aunt's room is always very tidy and welcoming. If I ever have a question it is answered straight away. My aunt is very happy which is my main concern."

Roberta T
carehome.co.uk rating: 5.00 out of 5

"Friendly, kind staff, take great care of all residents and always welcome visitors with coffee and cake. We really appreciate all the wonderful things you do. Thank you."

K C
carehome.co.uk rating: 4.00 out of 5

"Had a very good welcome and the help from the staff was superb. I was delighted to see how well the home upgrades have been carried out. Everything looks comfortable and the home is kept clean and warm. Gives me great comfort to know that my sister is getting so well looked after."

J C
carehome.co.uk rating: 5.00 out of 5

"Never thought I'd like it but I'm content and I'm stress-free, I've not felt like this in ages. I'm happy."

Brenda S
carehome.co.uk rating: 5.00 out of 5

"My mum has lived at Barchester Scarborough Hall Care Home for six months, she has settled well. Mum is well cared for, nothing is too much trouble for the staff. They go above and beyond. The home is warm, cosy and clean. Thank you for everything you do. You are stars in sometimes difficult circumstances."

Charlotte W
carehome.co.uk rating: 5.00 out of 5

"A lovely, quiet place. Lovely and friendly. Staff are really friendly and caring."

Fran H
carehome.co.uk rating: 5.00 out of 5

"Very caring staff in all departments, i.e. good response to alarm and to make resident (husband) comfortable in wheelchair, along with a sense of humour chat on both sides. Well-kept gardens for residents to enjoy. Good food cooked on-site by the chef. Good choice menu. Requests for appointments, dentist, calls to GP and nurse have always been dealt with by teams in a professional manner. I visit nearly every day and have found the home offers a very happy atmosphere - thanks to all the staff I have come to know."

Hazel E
carehome.co.uk rating: 4.50 out of 5

"Scarborough Hall is my dad’s first choice in respite care. Since January he has been in and out a few times. He’s due to go back in again soon and it’s a huge weight lifted knowing he’s safe. He’s always so happy when he returns. The Managers are always visible around the home, they are always up on the dementia floors helping out. Which is lovely to see. You don’t get that in many homes. My dad is looking forward to his return. Thank you all at Scarborough Hall."

Charlie E
carehome.co.uk rating: 5.00 out of 5

"My husband has been a resident for 12 months, his dementia has accelerated in this time. 1. Residents spend most days sitting in the dining room dozing - no stimulation provided. 2. There are some excellent staff and some poor ones. Often they are very short of staff. 3. The manager is not there every day and no deputy, both usually in the office when present, not visible to staff and residents so unaware of what's happening. 4. Laundry/loss of clothes/damage to clothes. Careless mayhem. Disaster."

Pamela B
carehome.co.uk rating: 3.00 out of 5

"Everytime I go the staff are very friendly and clean they cannot do enough for everybody. The meals are good as well. It is also clean and tidy as well. Look after the people who need help drinks are also in the telly room. Thank you."

Elizabeth C
carehome.co.uk rating: 5.00 out of 5

"My sister has had twelve good years at Barchester Scarborough Hall. She has suffered a lot in her life, at Scarborough Hall she is at home and safe. Her room is very comfortable, shelves put up for new family photos and her mug collection. I sleep at night because my sister is safe!"

Anne S
carehome.co.uk rating: 4.75 out of 5

"I've found Scarborough Hall a very good nursing home with excellent staff and excellent facilities."

C B
carehome.co.uk rating: 5.00 out of 5

"My gran has been in the home for approximately three months, so based on that time frame I have found the home to be lovely. The food is excellent, good meals and lots of choice. The staff seem very friendly and willing to help with some going above and beyond what's expected. Resident rooms could do with a re-vamp (fresh paint, new carpets, etc) as some are a bit tatty. Overall, a lovely home. I highly recommend."

Shelley P
carehome.co.uk rating: 4.50 out of 5

"Having been a resident for over eight years, the home is the best. I wouldn't want to be anywhere else."

Margaret C
carehome.co.uk rating: 5.00 out of 5

"The home is always clean and Dad is well cared for. He enjoys his meals and cake. The staff are amazing, patient and kind which means a lot to our family. Dad's needs are met including days out and the activities are well prepared and enjoyable."

Elizabeth G
carehome.co.uk rating: 4.92 out of 5

"Very good experience and lovely service. Excellent facilities for residents and visitors. They try to cater for all residents and involve them in loads of tasks."

I K
carehome.co.uk rating: 4.42 out of 5

"My mother has been in Scarborough Hall Care Home for a few months now and my family and I are extremely pleased with this placement. Everyone is always polite, friendly and helpful. The atmosphere in Scarborough Hall is always excellent. The facilities are first class, always clean and maintained to a very high standard. I haven't had a meal at the home but the menu is very impressive and the homemade snacks in the lounge are always excellent. I have left activities and safety/security categories blank because I have no experience with them but I am confident they will be excellent."

John F
carehome.co.uk rating: 4.90 out of 5

"I visit Scarborough Hall Care Home with 2-3 members of the church. We are always welcomed by staff who join us in the lounge prepared for us to do a small service. Residents are treated with great care and respect and always seem happy and cheerful. I would not hesitate in recommending Scarborough Hall to anyone considering care for a family member."

Jane B
carehome.co.uk rating: 5.00 out of 5

"We are very happy with the care home. The refit looks 5* and all the staff are lovely."

Gail K
carehome.co.uk rating: 4.64 out of 5

"The room was very nice and clean and nicely decorated. The staff I met were very friendly and kind. The home was very clean and decorated beautifully. My friend said the food was good and that his wife was allowed to eat with him for special occasions. Very nice overall."

R L
carehome.co.uk rating: 4.57 out of 5

"All the staff are very friendly, patient and accommodating. The care home is always clean and tidy and you always get a warm welcome when you arrive. I bring my 3-year-old son with me for my visits and he is made to feel comfortable and doesn't get anxious in any way due to the nature of the staff. My dad couldn't be in a better place to be cared for."

Mark T
carehome.co.uk rating: 5.00 out of 5

"My father is a resident and has been for seven months. He has settled well now and is well cared for. The home has had a major refurbishment which has been very disruptive for staff and residents but now complete and looks fabulous. My only reservation is the luxury furnishings which are not very practical for incontinent residents resulting in carpets and fabrics smelling unpleasant. The home has an excellent activities team who involves relatives in decisions. All the staff are very caring and work extremely hard."

Karen C
carehome.co.uk rating: 4.08 out of 5

"My mum has been in Scarborough Hall Care Home for just over a year and is really happy there. The staff are amazing, all of them, I couldn't single out one single person. They work together as a friendly, happy team, and take the time to know, and understand individuals' care needs. The home has recently been refurbished to a fantastic standard, and the work was carefully carried out to cause as little disruption as possible to all the residents. I would never hesitate to recommend this home to anyone, it is simply the best."

Sheila P
carehome.co.uk rating: 5.00 out of 5

"My time here has been comfortable and in its own way, very helpful. Unfortunately, I am unable to pat them any longer - I would if I could. However, I'd like to thank all the staff for their kindness, consideration and professionalism."

Martin A
carehome.co.uk rating: 5.00 out of 5