Reviews for Scarborough Hall Care Home

"My husband is looked after well. He is treated with dignity and kindness and that is the main thing. His medical needs are monitored well. He really needs his feet up more often but I do understand that it needs staff supervision as he cannot his chair controls easily and needs help putting the footrest down."

G F
carehome.co.uk rating: 4.50 out of 5

"Scarborough Hall Care Home looks after my brother. Making sure he is safe and well cared for. Everyone (staff) here are happy and positive whatever the demeanour of my dad and the other residents. Knowing he is in a safe place is a real weight off our minds."

S R
carehome.co.uk rating: 4.25 out of 5

"Overall I would describe Scarborough Hall as very good. Friendly, helpful staff. Clean and comfortable room and restaurant quality food. Grandma is very happy here overall and has made some lovely friends in both staff and residents."

E W
carehome.co.uk rating: 4.25 out of 5

"My mother is receiving a level of care and attention that is not possible to deliver at home. I am very pleased that she is settled. She very much enjoys the garden whenever possible and overall, is much more content than she was at her previous care home."

H R
carehome.co.uk rating: 4.55 out of 5

"My experience with Scarborough Hall has been very good, every contact very kind and considerate. The facilities are excellent, the only thing I can say there is in my experience, two or three carers that should not be looking after people with these illnesses. I think it is a very very difficult job that needs time and consideration. I truly appreciate you all. You would then be 100%."

J W
carehome.co.uk rating: 4.67 out of 5

"My Mother in Law has been in Scarborough Hall for some year now. She is a difficult person to care for but in all that time, I have been extremely happy with the care and love shown to her. The staff are so patient with her and supportive of me. The building and surroundings are excellent."

Jasmin T
carehome.co.uk rating: 5.00 out of 5

"My mum has only been a resident since January but I have always been made to feel welcome. Mum has quite complex needs but the staff have given excellent care and compassion. I have always been kept informed about mum's care if there are any changes. The staff are friendly, caring and always cheerful. I feel at ease knowing mum is in a safe caring environment."

L S
carehome.co.uk rating: 4.58 out of 5

"Scarborough Hall is a very friendly and caring place. My mother seems to be happy here and the staff are very professional."

S J
carehome.co.uk rating: 4.42 out of 5

"I find the care and support given to my husband first class. The staff are all friendly to both myself and my husband and are always very welcoming."

Deirdre S
carehome.co.uk rating: 4.83 out of 5

"We have only visited the home twice, so it is difficult to have an informed view. On first impressions, we have found it friendly and accommodating."

Martin U
carehome.co.uk rating: 4.00 out of 5

"Overall, good very pleasant staff."

Stephen B
carehome.co.uk rating: 4.00 out of 5

"My mother couldn't be happier about the care she is receiving. She's loving living here. She loves all the activities that are on offer, she's made a lot of friends and feels right at home here. The staff here could not do a better job, they are all lovely and caring towards the residents and visitors."

Agata C
carehome.co.uk rating: 5.00 out of 5

"My Mum has been in Scarborough Hall for nearly 2 years now and I have never once doubted our decision in choosing this care home. The staff are very friendly and approachable and have always treated my Mum as a first class citizen and never a burden. The care home is always lively with lots going on for the residents. I would definitely recommend."

J B
carehome.co.uk rating: 4.50 out of 5

"Mum is generally happy whilst living in Scarborough Hall. The staff are friendly and approachable and genuinely care."

Melanie W
carehome.co.uk rating: 3.75 out of 5

"My dearest friend has lived at Scarborough Hall since April 2018. It was a huge wrench for her to leave her beautiful home, but she was very warmly welcomed into her new surroundings. Residents are encouraged to make their room ‘their own’ with favourite pieces from home. My friend uses a wheelchair and is fully dependent, but still enjoys life. In a typical day she might have her hair done or a manicure, then perhaps be taken for a stroll in the gardens or to the conservatory or coffee lounge (for her favourite Cappuccino and a scone). Later there's a big screen film or sing-along to enjoy. In good weather, there are outings to the park or beach. If she is unwell, a doctor or ambulance is called immediately (and I am informed asap). The staff are ‘the heart’ of Scarborough Hall. The manager and her teams (Care/Domestic/Catering/Activities/Admin) are truly dedicated. Whenever I visit, there is always a buzz about the place – an ‘energy’. Thank you to all concerned for your excellent care."

Sheila B
carehome.co.uk rating: 4.58 out of 5

"Helpful staff, quick to contact me if there are any concerns regarding my uncle. It is expensive but at least I have the peace of mind knowing he's getting cared for properly."

Steven R
carehome.co.uk rating: 4.00 out of 5

"Wonderful, caring and respectful. Lovely meals. Lovely staff."

Sally S
carehome.co.uk rating: 5.00 out of 5

"All the staff acknowledge any visitors and are willing to listen to any concerns raised at any time. They have always been very helpful and considerate on every occasion."

Eileen M
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident for 5 years and has been very well looked after in those years.The staff are caring and polite and always contact me if there is any need to do so. Mum seems quite happy there and has come to know some of the staff very well. She says the food is good and is able to have extra drinks (especially tea) whenever."

Gloria S
carehome.co.uk rating: 4.08 out of 5

"Very happy with the care my mother is receiving. My mother has dementia and therefore requires a lot of care. The staff are wonderful here. My mother looks so happy."

Yvonne W
carehome.co.uk rating: 4.92 out of 5

"A visit to see my mum is always a pleasure. Her individual needs are understood and actioned appropriately. There seems to be a good retention of staff. The facility is purpose built, bright and safe. Families are made most welcome and are fully engaged with by the staff. I would have no hesitation in recommending Scarborough Hall."

Anthony S
carehome.co.uk rating: 4.36 out of 5

"I popped in to see my friend. First time I’ve ever been in Scarborough Hall or any other care home for that matter. All I can say is wow.. it smelled lovely, very clean (for some reason I thought it would smell) I was showed where to find my friend and offered a coffee. A posh coffee from their lovely lounge! We sat and watched the fish for hours. There was lots of activity going on around us. The staff was all smiles and look happy to be there. My friend says she’s very happy there and she’s well fed. I know when my time comes I’ll definitely be booking in Scarborough Hall."

G H
carehome.co.uk rating: 5.00 out of 5

"The tops, and the cleanliness too. Thank you."

G S
carehome.co.uk rating: 4.92 out of 5

"Very friendly place. Staff are very welcoming, the home is clean, food looks nice, love the hairdressers."

Mary I
carehome.co.uk rating: 4.58 out of 5

"Good to have another review. Staff say mother has had another change of character, (for the better), long may it last. Lots of varied activities, can't make them all but did manage the 'dementia/Alzheimer's' talk. Some new family members came. very interesting comparing behaviour etc. All much the same except the longer term residents more pronounced. Lots of activities to happen in April. Staff as good and pleasant as ever, trying very hard but nothing to complain about.l"

Charmian R
carehome.co.uk rating: 5.00 out of 5

"My father who was suffering from dementia and my mother who has post-operative complications from knee surgery were both residents at Scarborough Hall Care Home from January to April. My father who died 12th March 2017 was treated with kindness and dignity until the end of his life. My mother has been cared for in the same way. I have always found the standard of care, hygiene and cleanliness appropriate and of high standards."

Tim T
carehome.co.uk rating: 4.67 out of 5

"My mother has been at Scarborough Hall Care Home for 18 months. It is run like a hotel. the staff are efficient and friendly. There is always a listening ear when we have concerns to share. Very good programme of activities to keep mum busy. Good food which we sometimes enjoy with mum too. Good support too from doctor, district nurses and hospice care at home team. Scarborough Hall Care Home is the best!"

Patricia W
carehome.co.uk rating: 3.75 out of 5

"My mother has lived here since November 2014. We believe she is well cared for, in spite of this she has times when she is deeply unhappy. This worries us. She does not seem to eat much. Last time we called she has rejected a crusty roll which she had been given in spite of the fact she has no bottom teeth. Perhaps she chose it herself?! Her room has become very shabby, her bedside lamp was taken away and not returned and her TV has only just began to work."

I W
carehome.co.uk rating: 3.09 out of 5

"We wanted to take this opportunity to express our heartfelt gratitude for the care and treatment that Scarborough Hall and all the staff have given to our Father. Even through challenging & difficult times, he was always treated with utmost care and compassion. Dad was always a caring and considerate person who loved to help people and it was so nice for him to be able to spend his last few months in an environment which reciprocated this. Your staff and their passion for the residents shows the passion they have for the work they do & we clearly saw their emotions. The support you gave us together with the District Nursing and Hospice teams was amazing, from the constant care for Dad to the endless refreshments and care for us has made such a sad and difficult time a little easier to cope with. On the night of his passing, your staff were just fantastic and we can honestly say we embraced them as part of our family. So a huge thank you to you all for everything just AMAZING."

Darren P
carehome.co.uk rating: 5.00 out of 5

"Very satisfied with the care home in every department."

Brenda D
carehome.co.uk rating: 5.00 out of 5

"Every member of staff from management to maintenance are always friendly, polite and helpful. The care of our Mum is faultless. She is treated with respect and dignity at all times. As a family, we are also treated exceptionally well with opportunities to discuss mum and find out anything we need to know."

Lyn B
carehome.co.uk rating: 4.50 out of 5

"Mum has been in Scarborough Hall Care Home for 8 years moving in 4 months after it opened. We have been very happy with the standard of care provided and the attitude of all staff over the years. Mum has deteriorated considerably in this time so is less able to enjoy the activities on offer but the caring attitude of the staff (esp the carers) is incredible- they obviously have a soft spot for mum and treat her with humour and dignity. She is totally self-funded (unlike many of the residents) and it can be galling to be expected to provide paid chairs, wheelchairs, commode etc when others get it free- that I know is not the fault of the home but the system!"

J J
carehome.co.uk rating: 4.42 out of 5

"After two lengthy stays in the hospital, it was decided that my father would not be able to return home. We looked at some 20+ care homes in Scarborough and was very pleased when Scarborough Hall agreed to take my father. The premises are purpose designed and only 7 or so years old. The staff are excellent and try their very best to help but in a very respectful manner. What's great is that my father says he feels safe, he likes the food and is very comfortable."

Geoff
carehome.co.uk rating: 4.75 out of 5

"More care for personal hygiene, could be better (showering etc). Have to ask for someone to shower him."

C D
carehome.co.uk rating: 4.09 out of 5

"Over the past two years since my mother entered Scarborough Hall, it has gone from good to excellent in my view. Many good changes have been made and any comments or concerns I have are welcomed. Several activities a day are provided with a wonderful variety. My mother loves the outings and a varied menu. The staff are approachable and very friendly and ready for a laugh and a chat. The care home has a wonderful family atmosphere and is kept spotlessly clean. I have complete trust in the staff for my mother's care and rejoice that she is happy and comfortable there."

Trisha W
carehome.co.uk rating: 5.00 out of 5

"Excellent care home, staff are so helpful and always inform you of anything. They have great activities and are very welcoming and the manager always has time to speak to you. The home is lovely and has a great atmosphere with always plenty going on. My friend is so well cared for and I wouldn't put him anywhere else. Thankyou, Scarborough Hall."

CT
carehome.co.uk rating: 5.00 out of 5

"Scarborough Hall Care Home has worked hard to not only meet but exceed my mum's care needs, we are delighted with facilities, opportunities for participation in a wide variety of activities and the way all the staff care for her, supporting her ongoing needs whilst maintaining her dignity and rights. Team leaders and manager are relentless in their efforts to find out how to continually improve services to bring the best of care to their residents this really is a place that feels like home for service users and their families."

Debbie
carehome.co.uk rating: 4.92 out of 5

"The overall care and staff are excellent. I couldn't be happier to have my mother residing at Scarborough Hall safe in the knowledge that she is so well cared for."

David P
carehome.co.uk rating: 5.00 out of 5

"My grandmother was a resident in Scarborough Hall until she sadly passed away. The care she received from her admission to her passing away was amazing All of The staff from the management to the housekeepers should be very very proud of what they do and they are all wonderful. Nothing was ever too much trouble."

C T
carehome.co.uk rating: 4.92 out of 5

"I've found that the care given at Scarborough Hall is first class. Any queries are answered almost immediately and if anything requires being done, it is carried out both professionally and with care."

Ann R
carehome.co.uk rating: 4.83 out of 5

"All Staff are professional and very caring - some going above and beyond their remit. It is a warm and safe environment with lots of activities and interaction. I do not have to worry!"

Shirley B
carehome.co.uk rating: 5.00 out of 5

"Dad moved into Scarborough Hall after not settling very well in our first choice of care home in Scarborough. Within a week of moving in, it was obvious to all of us that Scarborough Hall should have been our first choice. Dad is very well looked after here and he's happy and content which means a lot."

Charlotte C
carehome.co.uk rating: 4.58 out of 5

"Scarborough Hall is a well run facility that delivers an excellent standard of individual care by highly motivated and well trained staff."

Vicky B
carehome.co.uk rating: 4.33 out of 5

"My mum has been a resident at Scarborough hall for 5 months. We are extremely happy with the care that she receives on a day to day basis. The staff are friendly and caring and treat my mum with the utmost care and respect. My mum is encouraged to be independent where she can be but there is always someone to help her when she needs it. Scarborough hall is always lively and has a good range of activities for my mum to enjoy. The staff work hard to encourage mum to join in and enable her to enjoy the activities. All of the staff are welcoming to me and my children when I visit and take time to tell me what mum has been doing, how she has eaten, slept etc. But above all else, Mum is happy and settled at Scarborough Hall."

Faye B
carehome.co.uk rating: 5.00 out of 5

"During end of life care my relative received excellent care, staff, always approachable and ensured dignity was maintained. Only slight issue was pain control not initially managed as well as it could have been but as soon as it was discussed appropriate action taken and sorted immediately very happy with response and care. Care and especially support given to the family following our relatives passing was excellent and caring. The staff here are excellent, caring, approachable and can't do enough for resident and family. Thank you all"

J H
carehome.co.uk rating: 4.27 out of 5

"Since overseeing my brother's placement at Scarborough Hall Care Home, I have seen such a marked improvement in his general wellbeing. He has become much more animated and is now able to communicate his opinion, rather than simply agreeing. On our outings (by car) he recognises and is able to comment on places and past experiences that we encounter or bring up in conversation. I have to say that these improvements are in my opinion entirely due to the care, compassion and considerable diligence of the staff at Scarborough Hall Care Home."

Eric H
carehome.co.uk rating: 5.00 out of 5

"After living contentedly at Scarborough Hall for 9 months, sadly my mother passed away last month. Mum’s wish had always been to die peacefully in her own bed and Scarborough Hall made that possible. During her final days, mum continued to be treated with great dignity and care. Although always remaining professional, it was obvious that a number of staff were genuinely affected by mum’s decline. Scarborough Hall were happy for us to stay with mum all the time which meant so much to us. We were given incredible support, with friendly chats, hugs and endless offers of tea and food. We knew that we were being cared for as well as mum. We were incredibly touched to see our friends from the Hall at mum’s funeral, still giving us hugs and showing that mum was not forgotten. Scarborough Hall is a CARE home in the best sense of the word."

Audrey E
carehome.co.uk rating: 5.00 out of 5

"As always, when visiting my aunt, the staff are helpful and welcoming, the home, in general, is clean and comfortable and my aunt's room is always very tidy and welcoming. If I ever have a question it is answered straight away. My aunt is very happy which is my main concern."

Roberta T
carehome.co.uk rating: 5.00 out of 5

"My Husband has been welcomed and has been entered into most activities. They have regular meetings for relatives to inform of any changes. Every personal attention is catered for and we are informed of any change no matter how small. I feel very lucky and happy in my own mind. Thank you."

I L
carehome.co.uk rating: 5.00 out of 5

"It is comforting to know that the staff have eventually been able to accommodate my husband's needs during his settling in process. The staff have overcome the challenges that my husband has presented them with and his safety and security is in evidence with the fact the staff have communicated with me is a great relief. Thank you."

Carole Anne H
carehome.co.uk rating: 4.33 out of 5