Reviews for Shelburne Lodge Care Home

"Exceptional care and staff. Shelburne Lodge and all it's staff have provided outstanding care for my mother with warmth and treated with dignity, respect and compassion. The staff are all exceptional. All going above and beyond at all times. I cannot recommend Shelburne Lodge more highly!"

Helen P
carehome.co.uk rating: 4.92 out of 5

"The care and nursing to my terminal grandmother was outstanding. They welcomed my family from far and wide and were generous and hospitable to all. I am very grateful for the support given to us at this difficult time."

J V
carehome.co.uk rating: 5.00 out of 5

"Could not fault Shelburne. Everything about it is good, more than good. My husband was very happy and wants to return."

S W
carehome.co.uk rating: 5.00 out of 5

"My mother looks very well so you must be doing a good job."

Josephine P
carehome.co.uk rating: 4.83 out of 5

"The manager and her team were so supportive and the care mum received was amazing for her end of life. It was great to be able to bring our dog Ebony to see mum, they treated her like royalty. I cannot praise the team highly enough, especially with the difficulties in keeping all staff, residents and visitors safe and free from COVID-19. Mum passed away peacefully with dignity and her family beside her, thank you so very much."

Keith G
carehome.co.uk rating: 5.00 out of 5

"This is the most amazing care home! After a nightmare week of being in hospital, my mum was transferred to Shelburne Lodge for end of life care. It was a whole different experience. The staff were all extremely caring and supportive towards all of us and we felt that mum was being looked after compassionately and with dignity when we were not there. The manager is fantastic and runs a fabulous care home and team of staff. I cannot recommend this place enough!"

Nicky L
carehome.co.uk rating: 4.17 out of 5

"My wife was in hospital and then released to Shelburne Care Home. My family were delighted with the facilities at Shelburne and my wife has improved with the care she has received. Excellent care. I would recommend this care home to everyone who needs it."

I G
carehome.co.uk rating: 5.00 out of 5

"My mother was transferred here by the hospital for end of life care in May 2021. She was not expected to survive. Six months later she is still with us! Staff are extremely caring, got to know her very quickly in difficult circumstances. All staff from maintenance, housekeeping, catering, caregivers are always welcoming and friendly, really know residents and visitors. Had a dear friend at Shelburne for the last months of her life, she was ha[[y and so well cared for. Glad mum was able to come here. The manager is an exceptionally compassionate and caring leader."

A B
carehome.co.uk rating: 5.00 out of 5

"From day one the home endeavoured to be nothing but accommodating. The Purple Team are amazing, the Green Team are caring and went the extra mile. The Dark Blue Team have redeemed themselves in the last fortnight. The front of house is amazing and the Manger runs a good ship."

L M
carehome.co.uk rating: 4.33 out of 5

"Kindness, compassion, and real caring are not things you can learn from a manual or be taught on a course - they are within you, and every member of the team who we have encountered so far has these attributes in abundance. However, they manage to balance this with absolute professionalism, within itself is remarkable. A good team is only as good as its leadership and the Manager is the best. Her hard work and commitment is an example to all and we can't praise her enough."

S C
carehome.co.uk rating: 4.75 out of 5

"All staff and management are very caring and approachable, and the kindly and professional attention to my mum's needs is excellent. I am reassured that she is in a safe and comfortable environment. Communication of any issues, such as further healthcare needs that come up, is always very good."

I F
carehome.co.uk rating: 5.00 out of 5

"I recently visited my great aunt who is living here. A recent change in management has created an entirely positive change in atmosphere. The new manager is a breath of fresh air and her care and compassion is clear. While visiting I witnessed a meal being served and I must say the quality of the food looked far beyond what I’m served at home. The staff were attentive to the needs of my great aunt and I noticed all residents being treated with the same respect and dignity. The lounge area was bright, clean and welcoming. I didn’t expect to feel as comfortable at the idea of having a relative in a care home however after seeing the quality of living provided I will not only be visiting more often but will consider this home for my parents as they grow older. Thank you to both the manager and the staff for providing such a positive first visit to my great aunt and being so kind and welcoming in their work."

Matt J
carehome.co.uk rating: 5.00 out of 5

"I have always been happy with the care my mother-in-law has received here. She is always happy and extremely well cared for. All the staff are friendly and helpful and easy to talk to."

O F
carehome.co.uk rating: 4.00 out of 5

"Such a caring home, wonderful care to our grandma."

Nicki C
carehome.co.uk rating: 4.83 out of 5

""Lockdown" has restricted visiting but now bedside visits are allowed, I am very impressed by the arrangements made. The staff are wonderful at making me feel welcome and I am very happy with the way my wife has and is being cared for. I have every confidence in the management and staff."

Alan J
carehome.co.uk rating: 5.00 out of 5

"My first impression was 'Oh no, here we go again'. But I was completely wrong. Everything was excellent as I said."

Geoffrey A
carehome.co.uk rating: 5.00 out of 5

"Very helpful staff."

Gillian S
carehome.co.uk rating: 5.00 out of 5

"All the staff is kind, helpful, and courteous."

Terry S
carehome.co.uk rating: 5.00 out of 5

"The staff was very helpful and caring."

Michelle O
carehome.co.uk rating: 3.92 out of 5

"Always very friendly, comfortable surroundings. Always warm in the room, also very clean. The staff is very friendly."

Gillian P
carehome.co.uk rating: 5.00 out of 5

"Dad has been in the home for just under a year, and the care he has received has been exceptional. All members of staff have been courteous and extremely supportive to all family."

Jo H
carehome.co.uk rating: 5.00 out of 5

"The garden visits here have been fantastic. Being able to still visit our father in these trying times has been a Godsend for us."

Christina G
carehome.co.uk rating: 4.67 out of 5

"My Dad became a resident in 2016 after a long hospital stay and unable to return to his home because of the difficulties he faced with his health. Shelburne Lodge looked after our Dad so well we couldn't have asked for anything more. He enjoyed the activities and the entertainment, we used to come and visit and he'd tell us all about it. His room was kept immaculate. He was always clean and tidy and comfortable. The food always looked good and if he didn't fancy the meal the staff would try and find him something that he did want. We really can't praise the staff enough. We sadly lost our Dad in February, we miss visiting him dreadfully. But we can honestly say we know our Dad's last few years he had new friends around him and was well looked after."

Kevin P
carehome.co.uk rating: 5.00 out of 5

"Very welcoming and cosy. Staff prepared to go that extra mile to ensure maximum care. Pleasant furnishings and garden. Would highly recommend the establishment."

D S
carehome.co.uk rating: 4.55 out of 5

"My mother has been at Shelburne for just over three years and enjoyed every day. The staff were amazing, always having smiles on their faces and time to talk. Would highly recommend Shelburne. Very clean and well decorated."

C G
carehome.co.uk rating: 4.92 out of 5

"Food bland and uninteresting to taste."

H W
carehome.co.uk rating: 4.08 out of 5

"The management team were very welcoming and warm in explaining how Dad would fit in and what it would be like. All the staff nursing and healthcare had were very attentive and provided great care and spent time to know Dad. This has helped Dad settle into life at Shelburne. Dad takes part in activities which he enjoys. All the staff are happy to stop and help explain to us or Dad which is encouraging as this helps us know how Dad is feeling or anything which we can do. Thanks, Shelburne Lodge."

I L
carehome.co.uk rating: 4.83 out of 5

"What a lovely place, staffed with lovely, caring people. My sister could not have been cared for in any way better. Thank you from the bottom of our hearts."

Manny H
carehome.co.uk rating: 5.00 out of 5

"Happy with the staff who are helpful and the room is very nice. I feel safe and the home is very clean."

E L
carehome.co.uk rating: 5.00 out of 5

"Mum was admitted to Barchester Shelburne Lodge Care Home directly from hospital. Shelburne Lodge has been fantastic in settling Mum, keeping us informed and supporting Mum's medical and physical needs. Their tolerance, patience and professionalism are of the highest standard. We are very grateful for their continuing support. Thank you!"

J H
carehome.co.uk rating: 5.00 out of 5

"I found the care for my mother was excellent and had no worries. The food seemed excellent and the Christmas lunch last year (2023) was superb"

Anne S
carehome.co.uk rating: 5.00 out of 5

"I recently had the pleasure of visiting a wonderful home. The experience was delightful, largely due to the incredibly friendly and welcoming staff. Each member of the team went out of their way to make me feel comfortable and valued. The manager stood out as exceptionally approachable, always available to address any questions or concerns with a warm and attentive demeanour. The atmosphere of the home was inviting and inclusive, reflecting the dedication and care of the entire staff. Overall, my visit was truly enjoyable, and I left with a positive impression of the home's environment and the people who run it."

Olariu A
carehome.co.uk rating: 5.00 out of 5

"Mum moved into Barchester Shelburne Lodge Care Home in early June. Thank you to the manager and all the staff for welcoming Mum and us, as a family. Thank you for being so kind and supportive to us whilst we get used to Mum not being at home with us and for your patience in answering all our questions and concerns. Everyone is so friendly and understanding. The home is very nicely furnished and facilities are very good for the residents and family and friends are welcomed on a daily basis. Thank you."

Julie S
carehome.co.uk rating: 4.75 out of 5

"We are extremely happy with the standard of care my mother receives at Barchester Shelburne Lodge Care Home. All of the staff are incredibly warm and caring and go out of their way to help the residents settle into life in the home. Would highly recommend."

Katharine W
carehome.co.uk rating: 5.00 out of 5

"Very happy with the care my mother received for a respite period. The staff were friendly and professional and my mother was well cared for."

James F
carehome.co.uk rating: 5.00 out of 5

"I am very happy with the way my brother is treated in the care home. The staff are friendly, and the facilities are first class. The head of housekeeping is the most friendly person and is so helpful, she also looks after my brother and his partner. I look forward to seeing her when I come in."

Eleanor S
carehome.co.uk rating: 5.00 out of 5

"The care Mum received has been truly wonderful, the staff are very caring and have treated us like family. Nothing has been too much trouble, and anytime Mum needs respite care we will be back."

Debbie A
carehome.co.uk rating: 5.00 out of 5

"My mum arrived at Shelburne Lodge on 9th December 2023. Instantly she was treated with kindness and respect. Me and my family were made to feel like one of the Shelburne family. The whole time we were there the management and staff were so kind and helpful to us. Unfortunately, my mum passed on 2nd Jan 2024 and was treated with dignity and kindness and helped us through a difficult time. Thank you for everything."

Doug C
carehome.co.uk rating: 5.00 out of 5

"Although we only used Shelburne Lodge for a few days for end of life care, we were very impressed with the kindness and compassion shown to all of us at this very difficult time. The resident was treated with dignity at all times, and all staff we met were very supportive. Thank you so much!"

Liz P
carehome.co.uk rating: 5.00 out of 5

"This care home is the best I have seen. Shame the downstairs lounge isn't used more, very dark, not very inviting. Seems to be used more for staff meetings! Feels some staff could chat and spend time talking with my mum more, interacting with her."

J D
carehome.co.uk rating: 3.75 out of 5

"Lovely home to be in, my mother, mother-in-law, auntie and now my second cousin, all well looked after here. No complaints."

Robert P
carehome.co.uk rating: 5.00 out of 5

"The staff are kind and friendly, and my mother has expressed her satisfaction with her care. She was a very reluctant resident when she first arrived, but her attitude has really changed. The home has improved under the new management."

C D
carehome.co.uk rating: 4.33 out of 5

"The entertainment and activities available for residents and their guests is varied and age-appropriate. Mum particularly likes listening to live classical sets and singers. The donation of a piano to the home took place as Mum moved in. This timely event has enabled Mum to continue to play, something she has done all her life, an oasis of familiarity as she settled into the new daily routine and makes Shelburne Lodge her home!"

S L
carehome.co.uk rating: 4.25 out of 5

"The experience I had with the nursing home, my father-in-law was in there for 8 weeks and the care we got for him was brilliant. I will recommend you highly if I know anybody that needs nursing, I will show them the way. Thank you very much for the care and dedication we received."

M U
carehome.co.uk rating: 4.58 out of 5

"We were very happy with the care and attention given to my mother while she was at Shelburne Lodge Care Home for 7 weeks of convalescence after leaving the hospital. The staff were all kind and attentive and provided valuable physical and emotional support. All the facilities were maintained to a high standard and there were opportunities for recreation."

M F
carehome.co.uk rating: 5.00 out of 5

"Shelburne Lodge Care Home is always warm and inviting and the staff couldn't be more welcoming. My father visits my mother every day and is always greeted by the staff with a smile. Mum is well cared for and happy. The team are well led by the manager who has been more than supportive of us as a family. This is an excellent nursing home and I would thoroughly recommend it."

Gillian C
carehome.co.uk rating: 4.83 out of 5

"My mother-in-law is being well looked after, and I believe has a nice room and has had her hair done, so looking good. The staff, I find, are always accommodating and kind, and recently, had a party for the anniversary of the home being open for 30 years, which was a happy experience for my mother-in-law. Thank you for all you do."

C S
carehome.co.uk rating: 3.08 out of 5

"This home is so welcoming and all the staff greet you with a smile. They make you feel special. The room is bright and cheerful and you can personalise it. Nothing too much trouble. Dad is coming from hospital and they have ensured a smooth transition."

Sue T
carehome.co.uk rating: 4.58 out of 5

"My dad is so well cared for at Shelburne Lodge. Everything is clean and organised, and the staff are so kind. Visiting Dad is all the more pleasant because of how welcoming and accommodating the staff are."

A S
carehome.co.uk rating: 5.00 out of 5

"Staff are always so kind, friendly and accommodating when we visit. Our father is so well looked after and clearly very happy. We are very happy indeed with his care and feel such peace of mind knowing he is happy."

E P
carehome.co.uk rating: 5.00 out of 5