Reviews for Spen Court Care Home

"Mum was really going down hill fast and needed extra care which we couldn't provide at home , after five weeks at Spen Court she is blooming Up & dressed eating regular beautifully cooked meals she has a new interest in life & what is going on around her The staff are marvellous & can't do enough for her As a family we would recommend Spen Court to anyone with an elderly relative who needs extra care"

S J
carehome.co.uk rating: 4.58 out of 5

"Mum had become uninterested and lost her appetite and was visibly going down hill. No energy and generally couldn't be bothered. Within the first week she had perked up and was eating again, not much at a time, but always made from fresh ingredients. She was also given her tablet at the right time and encouraged to take them"

B J
carehome.co.uk rating: 5.00 out of 5

"I have always found this home to be very clean, no unpleasant odours. Rooms always clean and tidy. Staff always very pleasant and caring."

A B
carehome.co.uk rating: 4.75 out of 5

"As a family we are extremely satisfied with the care our Mum receives at Avery Mews. The staff treat her as if she was their own relative. They are always cheerful and they are always there for us all if we have any queries or concerns."

Elaine B
carehome.co.uk rating: 5.00 out of 5

"Avery Mews is very friendly and my mother seems to be very happy there. The staff are attentive and friendly and the home appears to have a low turnover of staff, which I assume is important in giving the residents a feeling of security."

G S
carehome.co.uk rating: 4.25 out of 5

"I have always found the staff to be very hardworking, caring and sympathetic. Nothing is too much trouble and all residents are treated with dignity and fondness. My mother is content here and I have peace of mind that she is well cared for and listened to and treated with respect."

Susan M
carehome.co.uk rating: 4.75 out of 5

"After a previous bad experience with a care home, Avery Mews is such a refreshing lovely place. The care my Mum gets is fantastic. Nothing is too much trouble and you can approach any member of staff and they will help you with any query you have. I have peace of mind that my Mum is safe, happy and well taken care of."

Linda W
carehome.co.uk rating: 4.33 out of 5

"Carers going the extra mile. Management giving good advice. Mother in Law is very happy and well cared for. All staff polite and helpful. Appreciate coffee and cake!"

Lynne B
carehome.co.uk rating: 4.25 out of 5

"My mother is extremely well cared for in every way."

Adrian S
carehome.co.uk rating: 4.50 out of 5

"Avery Mews is a wonderful, light and airy building with good furnishings and decoration. There is always a warm and friendly welcome for visitors and the staff are dedicated, reassuring, helpful, caring and supportive to their charges. The only real concern I have is about the security of the residents' own personal effects, as my friend had only been there a few months before her very expensive diamond ring went missing. I reported it to the staff but very little effort was made to try and establish where it had gone and it has never turned up, though I did a very thorough search of her room myself. She is not allowed out so she couldn't possibly have lost it outside. I know it is unreasonable to expect the staff to be responsible for such items, but I couldn't put it in safekeeping as my friend wouldn't part with it as it had been a present from her late husband. I do think they could have treated my request to find it more seriously and kept me up to date with any results. Nobody mentioned it again after I told them about it. I also have reservations about the menu provided. Although the food is good quality, I do wonder who is in charge of producing the menu as, the day I stayed for lunch, the choice of the main course was lasagne or chicken curry. Now, as all the residents are old, they complained that they were British and wanted at least one choice of something they knew and liked! I reckon the composer must have been young and has little knowledge of old people's habits. That said, apart from the expense of the place, I think it is a good place to be if you need it and can afford it."

Jackie S
carehome.co.uk rating: 3.67 out of 5

"Friendly staff, welcoming and caring. Residents seem to be well looked after. Activities seem to be depleted. Am told that there was more choice of food a couple of years ago."

C S
carehome.co.uk rating: 4.45 out of 5

"Very welcoming, always available if there's a problem. Friendly, will make time for residents. Nothing's too much trouble. Mum's happy and that's my priority. Plenty of outings and activities that are made fun. The rooms are lovely and spacious, everywhere's kept clean. Always kept up to date with plan, etc. Very happy with Avery Mews we were lucky to find the home for mum and would recommend Avery Mews to anyone."

G M
carehome.co.uk rating: 4.42 out of 5

"My father is well cared for with someone always on hand to help him. Care home staff are friendly and welcoming. Whenever we have had any problems and we have discussed them, the staff usually respond quickly. Because he is blind it is difficult to comment on the range of activities because he doesn't often take part. We feel happy because he is safe and secure and treated with dignity."

Janet G
carehome.co.uk rating: 4.42 out of 5

"Having moved my dad from a previous care home, I can honestly say this place is fantastic. Lovely staff, very professional and friendly. The care he receives is second to none. Plenty of activities for all. I have no worries at all about him being here keep up the wonderful work."

Helen H
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law is looked after by a great team, all the staff at Avery Mews are kind and caring and it is like home from home."

K Y
carehome.co.uk rating: 5.00 out of 5

"Mum has only been here a short while with a couple of hospital stays but during her time here we have found staff and management very caring, helpful and supportive to our mum and us as her family."

Toni B
carehome.co.uk rating: 5.00 out of 5

"All the staff were very welcoming and friendly upon entry. The home is very clean and well kept. The staff are very caring and helpful."

Jessica W
carehome.co.uk rating: 5.00 out of 5

"My experience of visiting Avery Mews is very positive. The staff are always very friendly and helpful, they treat all residents with the care and respect they deserve. I would highly recommend this care home."

J E
carehome.co.uk rating: 5.00 out of 5

"Mother is a resident and has improved so much under the care of the very nice staff who she praises highly herself. The care has been second to none. Everyone of the staff are and have been brilliant. Many thanks."

P W
carehome.co.uk rating: 5.00 out of 5

"Following the recent refurbishment of the room and common parts, the home looks really good. My father is settled there, the food is good, the morning and afternoon tea trolley (fruit and cakes) is much appreciated by him. The staff are very friendly and helpful and I understand his care is good."

Nigel H
carehome.co.uk rating: 4.08 out of 5

"My mother has recently returned to Spen Court after a few weeks in the hospital. The hospital care was not ideal but since returning back to Spen Court her care has markedly improved. She is receiving specialist care for her own special needs and is much more comfortable. All staff members know her and she knows them which helps her to feel more comfortable. Over the two years that my mother has spent at Spen Court, she has been made welcome. The meals and daily coffee and snacks served to her room are excellent and she is kept tidy and clean."

Peter S
carehome.co.uk rating: 4.67 out of 5

"Mum only went into Spen Court in May 2020 when I could no longer meet mum's care needs. I have only seen her room twice, the day we both went to visit the home for the first time, the second when I took her in, since then I have seen her 4 times outside and so my contact with mum and the staff has been via telephone. When I have contacted anyone they have all been caring and understanding of mums needs. Mum herself is content and very happy with the care she receives and she enjoys the food."

Alison S
carehome.co.uk rating: 4.90 out of 5

"My mother-in-law has been at Spen Court for just over a year. It was a difficult decision for her to go into care. It has taken several months for her to settle but she does seem happy there now. The staff always call with updates such as a change of GP and any changes to her health and are always polite and friendly. The transition to Spen Court with Barchester seems to have gone smoothly."

Elizabeth H
carehome.co.uk rating: 4.17 out of 5

"I would always describe Spen Court as my mum's home, not a home! It's the most welcoming, loving place. The staff love my mum and she loves them. I have been in a few homes and although clean, comfortable and warm, none came anywhere near the homely feel of Spen Court. The staff not only care for my mum, they also give care and special time to us, always thoughtful and kind. To my late dad, this made a very difficult time much easier. The problems we all face now, making visiting our loved ones almost impossible for most people, are very hard but Mum being at Spen Court is a real weight lifted. We know she is loved, happy and so well looked after. We are so lucky and grateful. Please can I say a big thank you to all at Spen Court!"

Sue H
carehome.co.uk rating: 5.00 out of 5

"My auntie is an 83-year-old widow who lived alone for almost 30 years before moving into Spen Court. She is fiercely independent but dementia and deafness hampered her ability to look after herself. She rejected all attempts to help her stay at home so when Spen Court offered a room we accepted. It took her a while to settle in but thanks to the staff who were understanding, patient and kind she soon looked and clearly felt much better. She is not an easy person to deal with and can be difficult and abrupt at times but the staff have accepted her, she is allowed breathing space and they really go to know her. They treat her with sensitivity, respect and in a friendly manner. None of this is done in a formal way it is good-natured everyday care like being a part of a big family. My auntie likes her room at Spen Court and is safe, healthy and contented. She can be quiet or have company when she wants it. The staff take care of everything so she has no worried and nor do I. I know she is in safe hands."

T C
carehome.co.uk rating: 5.00 out of 5

"My mum has now been a resident for nearly 4 years, during this time her care has been brilliant. She is happy, calm and accepting of her situation. I made the decision to move her from Birmingham to be near me and from the first evening that we arrived with her staff have been incredible. I would just like to thank everyone for making my decision that little bit easier and for making me feel that it was the right one."

J N
carehome.co.uk rating: 4.75 out of 5

"Could not wish for a better care home. The staff are first class and very helpful. Please reserve a place for me when the time comes."

P O
carehome.co.uk rating: 5.00 out of 5

"Modern, well-designed, purpose-built care home. Very good facilities. Pleasant, helpful receptionist. Staff pleasant and friendly. Often available to help residents access bedrooms and people's possessions."

Ronald H
carehome.co.uk rating: 4.36 out of 5

"My husband has been in Spen Court for 10 weeks. During that time he has received nothing but kindness from all of the staff. They are always cheery and keep me completely informed of everything. I would recommend Spen Court to anyone."

M T
carehome.co.uk rating: 4.36 out of 5

"Excellent care home. The staff are so friendly and welcoming, nothing is too much trouble. They are great with residents and family. It's the best place and couldn't have found anywhere as nice as this. My mother-in-law is so happy and she's really settled it's a delight to see her so happy. The staff are so friendly and helpful and couldn't have asked for better staff. Thank you for looking after my mother-in-law."

M N
carehome.co.uk rating: 5.00 out of 5

"Our dad has only been in Spen Court for three weeks but the fantastic staff have managed to put a smile on his face. The staff are always professional but always have time for a chat and put our minds at rest if we have any concerns. The management and staff have made our dad's transition into the care home as smooth as could be. We would definitely recommend Spen Court if you want your loved ones to feel like they belong to one big happy family."

Anne H
carehome.co.uk rating: 5.00 out of 5

"Our father has Alzheimer's and after our Mum died 2 years ago it was becoming increasingly difficult to give Dad the care and attention he needed living alone. After various falls and stays in hospital, my siblings and I made the difficult decision to look around at care homes. My sister and I looked around ones close by and the one that stood out with warmth, care and love was Spen Court. The brilliant staff were so helpful with the smooth transfer from hospital into his own very well-appointed and cheery room. Dad seems to have settled in really well, enjoys his amazing meals (I'm moving in looking at the menus!), and the care he is given is second to none. He always looks clean, well-fed and cared for. The staff are so patient, we couldn't have wished for any better care. Such a relief! But most important to us is that our lovely Dad is smiling so much more - the angst has disappeared from his face. Thank you Spen Court!"

Julie K
carehome.co.uk rating: 4.42 out of 5

"I recently made my first visit to see dad in Spen Court as I live out of the area and my sisters had settled him in. I was so pleased to see how content and happy he was. I spent several hours in his room and in that time the attentive staff checked on him several times and everyone I met was so friendly. I left feeling relieved and happy that my dad is in such a lovely home."

R S
carehome.co.uk rating: 4.75 out of 5

"All staff members are hardworking and deserve a massive pay rise for what they have to put up with. The costs for the home/care are so very high that you charge but you pay the staff as little as possible. Reward your staff better, you wouldn't do the job yourself."

Mark H
carehome.co.uk rating: 4.83 out of 5

"Visiting a dear friend that went into Barchester Spen Court Care Home. Since my last visit, I have seen a large difference in her, she seems much happier and healthier, it's a bit of weight off my mind that she is being cared for and getting back to her old self and I am sure she will go from strength to strength from now on."

Michael S
carehome.co.uk rating: 4.17 out of 5

"All staff are very welcoming, efficient and pleasant. Mum's room was nice and had en-suite facilities, Barchester Spen Court Care Home is a nice place to walk into. Mum said the food was very good. She wants to return when we need care services again and we will arrange it. Nothing is too much for the staff when you ask them questions. A very good care home."

Christine H
carehome.co.uk rating: 5.00 out of 5

"Barchester Spen Court Care Home was excellent in every respect. Standards are very high in all areas and we were particularly touched by the great kindness shown not only to my mother but to our whole family. Thank you very much."

M F
carehome.co.uk rating: 5.00 out of 5

"This care home has a welcoming and friendly atmosphere - all staff and management made every effort to put us at ease. I can't praise the staff enough for the care and attention given to my mother-in-law."

S F
carehome.co.uk rating: 5.00 out of 5

"Always a friendly atmosphere when I visit the home. The staff are very friendly too. They really look after my mum with all her needs."

A J
carehome.co.uk rating: 4.33 out of 5

"The staff were very helpful and kind. Always friendly and considerate. I found them very helpful, nothing was too much trouble."

Dorothy D
carehome.co.uk rating: 4.92 out of 5

"Fantastic!"

J H
carehome.co.uk rating: 5.00 out of 5

"Everything seems to be satisfactory and the only problem we can see is the home could do with a good full-time cook."

D G
carehome.co.uk rating: 4.58 out of 5

"Every time I've visited I feel welcome. Everybody is very helpful. Clean, tidy, and friendly. Menus look appetising. The resident seems as happy as he could be under the circumstances."

G B
carehome.co.uk rating: 4.92 out of 5

"Friendly, very welcome."

Susan T
carehome.co.uk rating: 5.00 out of 5

"The staff at Spen Court are excellent! Coming to visit my grandma here feels like I am visiting her actual home. The care is totally personal to each individual that I have witnessed. Staff know family members by name and welcome and include families with activities and go above and beyond to cater for individual needs."

Ryan B
carehome.co.uk rating: 5.00 out of 5

"My mum came to Barchester Spen Court Care Home for respite following a fall at home. From the minute my mum went into Spen Court, we were treated with respect and compassion. My mum is still in Spen Court but still hoping to return to her own home. The staff there are amazing, they work together very professionally but also as one, making visiting and the stay for Mum a welcoming experience. Well done to everyone who works at the home, I wouldn't change the staff and care at all. Fantastic teamwork."

Clare B
carehome.co.uk rating: 4.75 out of 5

"Staff are very friendly and have made the transition for not only my grandma but us, as a family, simple and easy. They have welcomed us all! Could not ask for better members of staff to care for my grandma, they cannot do enough. They deserve a pay rise. They care for all residents like family members rather than just part of their job. I enjoy coming to the care home. Cannot thank them enough! The staff are an asset to Barchester and make this care home."

Olivia S
carehome.co.uk rating: 4.92 out of 5

"Friendly staff who are very caring - the staff are very welcoming! I enjoy visiting my mum and having a chat with the residents and staff. My mum has only just joined the home but it already feels like home when we visit her. A huge thank you to all the staff are Barchester Spen Court Care Home!"

Paula S
carehome.co.uk rating: 4.92 out of 5

"When my wife and I first had a look around Spen Court. We were absolutely blown away by what we saw. Mum is happy there and the staff can't do enough for each resident. Spen court is clean, tidy and always well presented. Would highly recommend Spen court to anyone."

P S
carehome.co.uk rating: 5.00 out of 5

"My father moved into Spen Court earlier this year after he was finding it increasingly harder to look after himself at home. As a family, we were made to feel immediately welcome by the staff. My sister and I both live some distance from Spen Court so therefore telephone frequently to get news about Dad. Our telephone calls are always dealt with, with friendliness and efficiency. Nothing is ever too much trouble. We are happy with Dad's personal care. He has been able to personalise his room with pictures and ornaments which have helped him feel settled. The accommodation is of a high standard. The daily menus are varied but unfortunately, the food is not always to his taste. Some meals he has difficulty eating as he best manages a soft diet."

Sally H
carehome.co.uk rating: 3.92 out of 5