Reviews for Thistle Hill Care Home

"My mother has been cared for in this delightful home since November 2021. The staff are extremely personable and caring and I have never had a single complaint or issue regarding my mother's care over the last, almost, three years. She is treated with dignity and respect. Barchester Thistle Hill Care Home is a very well-run home, my emails are always responded to promptly and there is a warm and welcoming atmosphere on entering the home. I would have no hesitation recommending this home to others."

C A
carehome.co.uk rating: 4.58 out of 5

"My mother has been cared for in this delightful home since November 2021. The staff are extremely personable and caring and I have never had a single complaint or issue regarding my mother's care over the last, almost, three years. She is treated with dignity and respect. Barchester Thistle Hill Care Home is a very well-run home, my emails are always responded to promptly and there is a warm and welcoming atmosphere on entering the home. I would have no hesitation recommending this home to others."

C A
carehome.co.uk rating: 4.58 out of 5

"I cannot thank Barchester Thistle Hill Care Home staff enough for all the their care, support and kindness they have given to our uncle. We have seen him come on leaps and bounds whilst in their care. They have given him 100% care and attention, its a shame he can't stay here. Thank you all so very very much."

A B
carehome.co.uk rating: 5.00 out of 5

"I cannot thank Barchester Thistle Hill Care Home staff enough for all the their care, support and kindness they have given to our uncle. We have seen him come on leaps and bounds whilst in their care. They have given him 100% care and attention, its a shame he can't stay here. Thank you all so very very much."

A B
carehome.co.uk rating: 5.00 out of 5

"So impressed with the carers yesterday and today. Kind, gentle and caring: the staff treated residents with respect and empathy. Great to see so many male carers as well. I'm also aware that one carer spent her lunch break yesterday chatting with my partner's father who was distressed. How kind is that? Thank you."

M M
carehome.co.uk rating: 3.17 out of 5

"I visited 9 or 10 nursing homes and decided that this home was the best for my husband. He has been here for 5 months now and I am very pleased with the care he is receiving. The home is very efficiently run, always clean and tidy. The care he is given by the carers and nurses is very good. He is always clean and tidy when I visit him. He enjoys his meals and likes the staff. I am welcomed everytime I visit and I can talk to the staff or manager anytime. I would certainly recommend this care home to anyone."

Valerie O
carehome.co.uk rating: 4.08 out of 5

"This care centre is second to none. All staff know their job. Nurses - excellent! Carers - excellent! Every resident treated exceptionally well."

Alan M
carehome.co.uk rating: 5.00 out of 5

"Staffing levels in dementia unit are woefully inadequate. Care staff try and do a good job but do not have staffing levels to achieve an acceptable level of care or safety of vulnerable residents. Management unable or unwilling to respond to complaints."

Sue W
carehome.co.uk rating: 2.25 out of 5

"The home is extremely clean. Staff are extremely helpful. Food is very good. Very nice and homely atmosphere. My wife has settled in very well."

Alan C
carehome.co.uk rating: 4.83 out of 5

"Directly I arrive (by taxi) an easy chair and a coffee supply appear to keep me comfortable while a push chair is provided. I visit room 23 which is practically the farthest from the entrance. I am 92 years old and am disabled. When I play and when I visit I sit in the push chair until I leave. I am fed with coffee at the end of my visit until the taxi arrives. My shoulder bag and raincoat are stored for me at the entrance."

Richard C
carehome.co.uk rating: 5.00 out of 5

"My brother took up residence in November 2017 so still finding his way around."

Leslie A
carehome.co.uk rating: 4.08 out of 5

"A quiet pleasant atmosphere about the place. The staff are very polite and approachable."

B A
carehome.co.uk rating: 3.83 out of 5

"This is a good place to come to and they treat you right. If you ask things they will do it for you."

Wayne C
carehome.co.uk rating: 4.00 out of 5

"Have found care good and staff friendly. No feeding as done on peg feed."

J J
carehome.co.uk rating: 4.30 out of 5

"Excellent nursing facilities and caring staff. Always clean and tidy. Well prepared food, well-maintained building, well managed."

R R
carehome.co.uk rating: 4.75 out of 5

"Having to use your centre for my wife's respite through social service Harrogate, we were deeply impressed in every aspect of care and attention of each member of staff even part-timers. The standard of hygiene, food, accommodation and friendliness was of a very high standard comparable to a hotel!! How the efficiency is kept so high in this day of scarce carers is beyond us, this is the benchmark all care home should take up!! Thank you so much."

James E
carehome.co.uk rating: 5.00 out of 5

"I have been a resident for nine years. We are short of carers, no cover when they have holidays, this time becomes very muddled. Dignity is not carried out at times. Some care staff have no bedside manners. We have new management, who don't seem to be in the same manner which we had yet. Cleanliness is poor, we have only one good cleaner. Value for money is low, as some jobs are very muddled."

Patricia C
carehome.co.uk rating: 3.00 out of 5

"My mother has dementia and is not easy to handle as she is aggressive at times. Also, she has a high fall risk. When my mother ended up in hospital after breaking her thumb, her care provider wouldn't take her back and so we were left trying to find a care home provider. As soon as we went to view Thistle Hill, the welcome from walking into reception and upstairs in the dementia unit gave us such a warm feeling that my mum would be well looked after. The care is fantastic and nothing is too much trouble."

Anne C
carehome.co.uk rating: 5.00 out of 5

"The staff and volunteers at Thistle Hill cared for my father who had been sectioned under the mental health act as his dementia caused him to suffer great anxiety leading to behaviour which could be both unpredictable and aggressive. During the 20 months he resided in the home, he calmed down enormously thanks to the high quality of the professional, patient care he received. My father is now at rest and my family and I would like to thank the team at Thistle Hill for all they did for him during his residency and for making us feel so welcome when we visited."

Rick H
carehome.co.uk rating: 5.00 out of 5

"Staff were excellent with everything they did for my mum. She was treated with dignity when she died in the home. Staff should be told what a good job they do, and thanked."

Claire W
carehome.co.uk rating: 4.92 out of 5

"Thistle Hill seems to be a well-run home. The staff are happy. The residents are well cared for. The manager has an open door."

M S
carehome.co.uk rating: 4.00 out of 5

"My husband was only in the home for a few weeks before he died. They looked after him extremely well. The staff were excellent and the atmosphere was very good."

Caroline O
carehome.co.uk rating: 4.00 out of 5

"1. Lack of communication: management to residents and relatives. 2. Lack of staff in all disciplines. High staff turnover: pay and inducement policy implications? Too much reliance on agency cover: cost?"

B S
carehome.co.uk rating: 2.64 out of 5

"On the whole, the home is quite good, however staffing levels need assessing and more continuity on the night shift would make this an excellent home."

L M
carehome.co.uk rating: 3.73 out of 5

"I always found all of the staff friendly, helpful and most importantly very caring towards my friend, who had dementia and although a lovely lady, towards the end, could be a little difficult and rude to them. They were all well aware that this was the illness, not the real lady and treated her with great patience and care. On her birthday they had a little celebration and persuaded her to have a shower and put on a smart dress. We brought wine and it was a lovely atmosphere. My friend did not like the food but, having said that she did not like any food! It always looked very good to me. Towards the end, during the COVID-19 pandemic, the staff made a special effort to organise FaceTime calls to me, which was a great comfort to both my friend and me."

Gina F
carehome.co.uk rating: 4.42 out of 5

"Moving mum to Thistle Hill was the best decision we have made. She is so well cared for and all the staff are fantastic. We cannot fault them. Since Covid-19 the staff have gone above and beyond to help my mum and us to still have contact with each other. The staff are coming in before their shift starts to enable us to speak to mum saying it's not too much trouble and they just want to ensure all their residents are happy. Thank you for all your hard work. It does not go unnoticed."

Emma F
carehome.co.uk rating: 4.42 out of 5

"Thistle Hill and staff is a wonderful home for my dad, he has dementia and Parkinson's and he has come close to dying a couple of times, both times he has bounced back from the brink thanks to the excellent care provided. It's a really lovely home and I feel my dad is at peace here. The staff and management are all really nice and polite at all times."

C P
carehome.co.uk rating: 5.00 out of 5

"This is a home from home. I am very happy here. The staff are kindness itself and nothing is too much trouble for them. I enjoy the food and every day here."

Barbara B
carehome.co.uk rating: 5.00 out of 5

"The care that my father gets on a daily basis is excellent. Staff are supportive and caring and have been excellent during Covid-19. Our father is happy, and all his health and social needs are met. We cannot be more thankful for everything he experiences. This is a fabulous place for those with additional needs to live. Our only gripe would be in relation to management."

J E
carehome.co.uk rating: 4.36 out of 5

"The staff are great and very helpful. I just wish there was more physio support to help my brother to walk again and get his arm moving and also more support to help him recover further from his brain damage. We can't wait until we can take him out again and give him a huggle."

J M
carehome.co.uk rating: 4.50 out of 5

"My husband has been a resident at Thistle Hill for almost 2 years. He suffers from mixed dementia and after having a stroke, had to leave his previous care home. I have nothing but praise for the staff, who have looked after my husband with kindness, respect and understanding. The care they have given him has been excellent, nothing is too much trouble. Although he is no longer able to join in the entertainment, there is plenty on offer - a brilliant job has been done in these strange times. I would have no hesitation in recommending Thistle Hill."

S W
carehome.co.uk rating: 3.92 out of 5

"I visit my dad every week at Thistle Hill in a Covid safe environment. He always looks so well cared for and happy even though he misses us terribly. The staff are amazing to my dad and he loves them all. I can feel I could not be more thankful that York County Council found a place for my dad at Thistle Hill, and I cannot recommend it highly enough. Thank you to all of the staff."

Dawn L
carehome.co.uk rating: 4.75 out of 5

"I am a person who visits my friend weekly. We have found over the couple of years, the home gives absolute first class service to their patient and treats visitors with respect and understanding. A first-class nursing home in a lovely setting."

John T
carehome.co.uk rating: 5.00 out of 5

"My mum, battling with Alzheimer's, spent the last 13 months of her life at Thistle Hill, Deighton unit, where the team looked after her with extraordinary care and dedication. Of course throughout this time they had to battle with the pandemic and the various restrictions that came with that, particularly for families trying to see and be with their loved ones. The team were very supportive, as best they possibly could be, through these difficult times and I would really recommend them to anyone looking for a similar care setting."

Helen R
carehome.co.uk rating: 4.58 out of 5

"Professional, skilled care in beautiful surroundings. The added magic is the multi-culture of the staff. The care home offers that essential human connection to those living there and their relatives. Our family member experienced end-of-life care that has enabled our family to be closer. We can't thank you enough for the human touch alongside high standards in all aspects. Our loved on died peacefully with dignity and respect with support for the family too."

Benita T
carehome.co.uk rating: 5.00 out of 5

"So impressed with the carers yesterday and today. Kind, gentle and caring: the staff treated residents with respect and empathy. Great to see so many male carers as well. I'm also aware that one carer spent her lunch break yesterday chatting with my partner's father who was distressed. How kind is that? Thank you."

M M
carehome.co.uk rating: 3.17 out of 5

"Mum was a resident at Barchester Thistle Hill Care Home from 2019 until June 2024 and celebrated her 100th birthday in their care. The care was excellent, especially during her final days. The staff on Ripley were like family and treated Mum like a family member. Thistle Hill gardens are lovely and peaceful with a wooded area to walk through next to open fields. Highly recommend and many thanks to the staff."

S H
carehome.co.uk rating: 4.75 out of 5

"It was of great comfort to know that my grandfather was safe and cared for in the final months of his life. Thank you to all of the staff who helped him."

Sarah M
carehome.co.uk rating: 4.50 out of 5

"My Mum had lived in the Home for nearly four years. Over the four years, Mum was well looked after and received a high standard of care. Sadly Mum passed away towards the end of February 2024. She received excellent end-of-life care. On the day of her passing the staff were still able to connect with Mum and tend to her needs."

Jonathan K
carehome.co.uk rating: 5.00 out of 5

"All staff at Barchester Thistle Hill Care Home showed care and compassion. They were all professional and friendly which helped to make this very traumatic time for the family a little easier."

Emma B
carehome.co.uk rating: 4.45 out of 5

"My mother never expected to need a care home, but an ultimately terminal illness changed that in April 2023. Thus Mum became a resident at Thistle Hill and I can only say that all the staff went above and beyond to make her stay as pleasant as possible. Nothing was too much trouble, including unusual dietary requirements. She had a room overlooking the beautiful grounds and the bird feeders by her window were visited by a greater variety of wild birds than she had ever seen. There is a wonderful woodland walk in the extensive grounds that Mum enjoyed while she was well enough, particularly the cows in an adjacent field that reminded her of her childhood. When her care and nursing needs increased these were met superbly. Thistle Hill is a care home that is well managed with highly competent staff who really care. While Mum didn't particularly take part, there are a wide variety of social activities offered. Lastly, the basics such as cleaning and catering are excellent too."

Dudley B
carehome.co.uk rating: 4.58 out of 5

"The home is situated in a nice country position. I found the staff pleasant and knowledgable, and willing to help in many ways."

Robert M
carehome.co.uk rating: 4.67 out of 5

"In all the time my father was at Thistle Hill Care Home, I have been very happy with the care provided. Great communication with my mother if he needed medication. They always had an "open door" policy for family members, and the staff were so friendly and caring. Thank you all."

Emma S
carehome.co.uk rating: 4.82 out of 5

"My brother is well cared for. When I visit he is always clean and well kept. The staff are friendly and caring. They have a good relationship with him and show patience and understanding at all times. Thank you to all of them."

M M
carehome.co.uk rating: 4.17 out of 5

"The care my aunt received was outstanding. My aunt loved every minute of living at Thistle Hill. She loved all staff and she made some great friends too, loved all the activities and loved to join in. Nothing was too much trouble every staff member goes above and beyond in their roles. The food is fantastic as we have sampled it many times. The warmth and friendliness when you walk into Thistle Hill are so lovely. In my aunties words, "It was walking into heaven". My aunt loved being there right till the end. I cannot thank everyone at Thistle enough for taking such good care of her. We will keep in touch and will be popping in to see everyone. Thank you."

Carol S
carehome.co.uk rating: 5.00 out of 5

"Absolutely amazing care and truly wonderful, dedicated staff and management. Everyone deserves praise for going above and beyond every single day, supporting my mum and making sure she is looked after and getting her the help she needs instantly when a doctor or hospital is needed for her health needs. When I visit the care home, I feel the positive vibes straight away. So clean, welcoming, and loving. You feel so relaxed knowing your loved one, in my case, my mother, is so well loved and cared for. Thank you to every single member of the team who make this home highly recommended."

Craig H
carehome.co.uk rating: 4.58 out of 5

"My aunt went to Thistle Hill Care Home for end-of-life care and sadly passed away quite quickly during her short stay. She received wonderful care and we could not have asked for more. All the staff I met were very kind and a real credit to the nursing home. I am so pleased that my aunt was able to spend her last two weeks at Thistle Hill, rather than in a hospital bed. A bid thank you to all the lovely people who looked after my aunt and supported me at such a difficult time."

Christine B
carehome.co.uk rating: 4.38 out of 5

"After a very long hospital stay (my husband) where he refused to eat, the very first day at Thistle Hill Care Home he began again and never stopped until he left a month later! Lovely staff, kind and efficient, excellent food and a good atmosphere."

Christine H
carehome.co.uk rating: 4.33 out of 5

"My mum spent the last 7-months of her life at Thistle Hill. I was nervous about her going there as I did not know the care home at all, and it was during the period of lockdowns, so I could not visit in advance. However, my nervousness was unfounded, and I found the home to be a bright, welcoming place with caring staff. Mum had a lovely room. There did seem to be plenty of activities, though unfortunately, Mum's mental health had deteriorated to such an extent she would not always join in. Mum passed away in the home in November. The staff had always been so kind to Mum and to me, never more so than in those final days and hours. They treated her with dignity and as if she were their own family member. I will always be grateful to them."

Val S
carehome.co.uk rating: 4.58 out of 5

"Very happy with the quality of care being provided for my mother. All the staff at Thistle Hill are very committed and helpful, always put the resident first. They have kept going so well during the most difficult of times and I'm extremely grateful for their dedication, kindness and loyalty to the home."

P L
carehome.co.uk rating: 5.00 out of 5