Reviews for The Warren Care Home

"Excellent care with patience and dignity meant that I felt happy to leave my mother in someone else's hands knowing she would be well cared for. Many thanks to all staff and management for their pleasant and happy atmosphere. A home from home."

J D
carehome.co.uk rating: 4.92 out of 5

"I spent two weeks at Barchester The Warren Care Home after being discharged from hospital. I think the staff are wonderful, very patient and helpful however it made me realise that a care home environment was not for me, so my stay was useful in clarifying my thoughts and it meant that I could return home, slightly more mobile, and it gave my relatives and opportunity to ready my house for me to go home safely when ready."

D S
carehome.co.uk rating: 3.50 out of 5

"The management and staff here are kind, helpful, caring and thoughtful. My mother spent the last few weeks of her life here and they all made sure she was comfortable and pain-free. Everything in the home is of a high standard - the care, the food, furnishings, activities - just wonderful. Thank you to you all."

Beulah D
carehome.co.uk rating: 5.00 out of 5

"Excellent care with patience and dignity meant that I felt happy to leave my mother in someone else's hands knowing she would be well cared for. Many thanks to all staff and management for their pleasant and happy atmosphere. A home from home."

J D
carehome.co.uk rating: 4.92 out of 5

"I spent two weeks at Barchester The Warren Care Home after being discharged from hospital. I think the staff are wonderful, very patient and helpful however it made me realise that a care home environment was not for me, so my stay was useful in clarifying my thoughts and it meant that I could return home, slightly more mobile, and it gave my relatives and opportunity to ready my house for me to go home safely when ready."

D S
carehome.co.uk rating: 3.50 out of 5

"The management and staff here are kind, helpful, caring and thoughtful. My mother spent the last few weeks of her life here and they all made sure she was comfortable and pain-free. Everything in the home is of a high standard - the care, the food, furnishings, activities - just wonderful. Thank you to you all."

Beulah D
carehome.co.uk rating: 5.00 out of 5

"My mum is very happy in Barchester The Warren Care Home. The staff are really friendly, her room is kept nice and clean. The food is outstanding with good choices. My mum participates in some activities, as she is partially sighted."

Kim P
carehome.co.uk rating: 5.00 out of 5

"My mum is very happy in Barchester The Warren Care Home. The staff are really friendly, her room is kept nice and clean. The food is outstanding with good choices. My mum participates in some activities, as she is partially sighted."

Kim P
carehome.co.uk rating: 5.00 out of 5

"Barchester slow out of the blocks to deliver on visitor pods. The Warren still does not have a warm safe pod for people to visit relatives. The current arrangements are that visitors sit outside on a patio and chat to the resident who sits in a small lounge by open patio doors. Today (3/12/20) its 6 degrees and raining... not a good experience for either party. The roll-out of visiting pods is being run by Barchester HQ who to date still have 30% of their homes awaiting appropriate visitor arrangements for Covid. Winter comes the same time every year it should not have come as a surprise, the roll out basically started too late. The arrival date for the pod at The Warren is 16th December and Barchester state that all homes will be equipped by Christmas. On behalf of residents and visitors let's hope they finally deliver."

J D
carehome.co.uk rating: 3.67 out of 5

"My sister was a resident at Barchester The Warren for almost four years. She died March 15th this year at The Warren - she loved her last years there, considered it her "home" and always gave thanks and credit to all staff for their care and attention. Many thanks to you all."

V K
carehome.co.uk rating: 4.33 out of 5

"Lovely."

Patricia R
carehome.co.uk rating: 5.00 out of 5

"Although my 91 year old mother was only in The Warren for 3 days before she passed away. The care she did receive was first class. All the staff there went above and beyond to do their best for her and me. I would highly recommend The Warren without a doubt."

S S
carehome.co.uk rating: 5.00 out of 5

"The staff and carers at The Warren were always kind and helpful. The amenity value of the communal areas was greatly improved by the recent refurbishment and remodelling. The circulation areas (corridors) in the older part of the building are still too narrow and claustrophobic (some natural light from above may improve this)."

M G
carehome.co.uk rating: 3.83 out of 5

"Our auntie lived at The Warren Care Home for 15-months. We were very grateful for the excellent quality of care at the end of her life, and we felt our Auntie was being very well looked after. When she was in better health her complaints were about the lack of staff and lack of timely attention to her needs, for example, she had to wait a very long time to be pushed in her wheelchair back to her room from the dining room; as she couldn't walk that far. From a family point of view, it was difficult to establish, if the fee we were paying for her care was fair since there was no transparency and we saw our initial fee inflated twice during the first month of her residence. There was also a large initial fee for the preparation of her 'care' documentation. Overall, we are very satisfied."

Jan F
carehome.co.uk rating: 3.58 out of 5

"Initial welcome was friendly, helpful and informative. This attitude continued throughout my stay. The dining room was excellently served with spotless table linen. I was able-bodied but very aware of the extreme patience and kindness of the staff towards those less able, both physically and mentally."

J F
carehome.co.uk rating: 4.42 out of 5

"All the staff showed great care and compassion not only to my aunt in her last days but to all the family. Nothing was too much trouble. Eac carer gave lovely anecdotes and stories my aunt had shared with them, showing how well they knew her and spent time with her."

S D
carehome.co.uk rating: 4.00 out of 5

"I am extremely grateful to everyone at The Warren for the very kind and considerate care given to my husband during his stay in September and early October 2019. Many thanks to you all."

J T
carehome.co.uk rating: 5.00 out of 5

"The care home manager was superb, professional and very caring. She could not have been more helpful. Based on her I would recommend to all my friends."

Dave F
carehome.co.uk rating: 4.50 out of 5

"The Warren Care Home staff provided an excellent end of life care for our friend. It will be good when the programme of improvements will be completed both for the residents and the staff. Our experience of the staff at all levels is excellent, both for our friend and us as visitors. Our other friend is still with you."

Roger T
carehome.co.uk rating: 4.67 out of 5

"The family think my cousin is cared for very well. He seems happy and contented. He is kept lovely and clean and seems to enjoy his food. He doesn't join in as he gets worried when there are a lot of people. Staff are very nice too."

Annette H
carehome.co.uk rating: 4.92 out of 5

"My father has just had two weeks respite in this home. His room was lovely. Although only there for a short time, he really enjoyed his stay. The staff were all so caring and kind and seemed to genuinely enjoy their work. It is a very friendly, welcoming home. Would definitely recommend it and will be more than happy to take my father back there, more importantly, he would be very happy to go back there."

D C
carehome.co.uk rating: 4.75 out of 5

"After visiting a close family member recently, I experienced a clean well run home, a friendly engaging team, where nothing is too much. It was a delight to see my family friend relaxed, happy, safe and cared for."

Deborah
carehome.co.uk rating: 4.50 out of 5

"Having been a regular visitor to The Warren during the past months, I have always been made very welcome and found everyone friendly and obliging. The home is kept to a very high standard and always looks and smells fresh and clean. There is always something going on for the residents either as a group or individually and on occasions, there are evening events too. The management are always there to greet you at the door and there is always laughter within the home. If I ever found myself needing care of any kind I would not hesitate to go to The Warren as my first and only choice."

Geoffrey S
carehome.co.uk rating: 5.00 out of 5

"I have been made to feel very welcome and well looked after. I have found the whole team at The Warren very kind and friendly and helpful. I find that there are no restrictions and can go in the garden and have visitors at any time."

Audrey B
carehome.co.uk rating: 4.42 out of 5

"Not quite home but probably the next best thing. Most of our daily needs are catered for. Some times with a smile, sometimes not, but always with a "you are welcome", in answer to our "thank you's". The mixture of foreign accents takes some getting used to but it all adds to the fun of community living. I am comfortable here."

Ronald C
carehome.co.uk rating: 3.42 out of 5

"I would like to thank everybody in the home for helping me after being depressed for 9 years. Giving me my life back again. Because of all the staff at The Warren, I am now able to move on to housing with care and live a more happy and independent life."

Maureen H
carehome.co.uk rating: 4.92 out of 5

"The home made my dad comfortable and saw to his daily needs as he began to deteriorate. He was often difficult but the carers went out of their way to try to meet his needs in ways he found acceptable. By the time he died, he was referring to The Warran as "home". We could always be rest assured that he was being well looked after."

E C
carehome.co.uk rating: 4.00 out of 5

"My mother has been very happy in The Warren. She has commented on how nice and varied the food is and also on the fact that the staff are helpful, friendly and quick to answer if she needs help. She enjoys the entertainment and although she spends a fair part of her time in her room she also enjoys a chat at meal times. Personally, I was surprised at how nice The Warren is inside."

R G
carehome.co.uk rating: 4.75 out of 5

"There is a very pleasant atmosphere at The Warren Care Home. The staff are very attentive and reactive to the resident's needs. There is a comprehensive programme of events each day and there is a general impression that residents wishes are well catered for."

Derek M
carehome.co.uk rating: 4.92 out of 5

"My mother has had a very happy time at The Warren and enjoys her life here. Friendly, caring staff, a great restaurant and many activities."

Lee G
carehome.co.uk rating: 4.83 out of 5

"Generally, the home is satisfactory. However, the quality of food is poor and staff shortages occur all too frequently. At a recent CQC review, it was obvious the home was aware of the pending visit. Extra staff were brought in and conditions temporarily improved. Afterwards, however, the overall standard dropped again. Frequent change so Manager results in inconsistency - far too many in the last two years."

Michael K
carehome.co.uk rating: 3.17 out of 5

"Staff are caring, pleasant and hardworking. Mother always clean and tidy."

Josephine G
carehome.co.uk rating: 4.67 out of 5

"Service cannot be criticised in any respect to all the staff. Requests are managed without delay and meals are tasty and well presented."

John S
carehome.co.uk rating: 4.58 out of 5

"My mother was resident at The Warren for just over four and a half years and during this time I had complete confidence in the medical and social care which she received. It has always maintained a friendly and helpful staff thanks to a good management and administration."

Roger S
carehome.co.uk rating: 5.00 out of 5

"The care my aunt received was excellent. She would still be there but needed much more nursing care/memory lane care than The Warren was able to provide. The manager tactfully explained the position and my aunt was transferred to another Barchester home with careful consideration. The carers I met at The Warren were very caring and professional. She was treated with dignity throughout. My thanks to the staff."

M
carehome.co.uk rating: 4.67 out of 5

"Vera, my mother, was only at The Warren for three weeks, but, during that time all the staff from the cleaners, kitchen staff and carers were extremely attentive, helpful and could not have made her stay any better. In the final stages of her life the staff were brilliant e.g the chef prepared a piece of fish for her and brought it to her room beautifully presented. My family and friends were always offered refreshments and meals. On mothers death without exception all the staff showing compassion and she was treated with great dignity and respect. I cannot praise the staff enough for all they did for mother and us. I hope this ethos continues and that the staff know how much they are praised by us as a family."

Paul C
carehome.co.uk rating: 5.00 out of 5

"My father lived for over three years at the Warren and ended his life there as he wished. This is a very special care home, a true family atmosphere including a cat. The staff are wonderful, patient and kind. I visited at least twice a week and observed nothing but superb care throughout the home. It is spotlessly clean, the laundry is completed to the highest standard. The food is delicious, home made to the highest standard. Medical care is precise and the end of life care so very special, such loving staff to Dad to his life's end. The entertainment is varied, great fun and so many events celebrated. The gardens are beautiful, it all takes hard work. I cannot speak highly enough of The Warren."

Carol A
carehome.co.uk rating: 5.00 out of 5

"This was my first experience of having to place a relative into a care home, albeit respite care since the early 90's and i am pleased to be able to say the service provided at The Warren were excellent. My mother-in-law has always shown a reluctance to be placed in such care and as you can imagine it was a great relief to us as a family to find she had been looked after well, enjoyed the experience and does not appear averse to the prospect of a similar placement in the future."

Betty I
carehome.co.uk rating: 4.92 out of 5

"As a day visitor I found the activities a bit hit and miss. I enjoyed the exercise class on a Thursday afternoon. I have found that I am making friends but a lot of people fall asleep and I am left on my own to read my book. The food is average but not always enough. The staff are numerous and friendly."

Marjorie L
carehome.co.uk rating: 3.83 out of 5

"I come to The Warren care home once a week for a bath and I really enjoy coming. The staff are all friendly and kind. I have been coming now for several month as I have no bath in my bungalow only a shower and I really do miss my bath, so I am really grateful to all the staff. I also have been invited to several parties and social events which I really enjoy, so thank you all at The Warren. As an ex-nurse I know several homes in and around Norwich, I started my training at the Old N&N and really enjoyed it, and finished at Hellesdon Hospital in the 1950s. Thank you very much for giving me the chance to thank you all."

Rita M
carehome.co.uk rating: 5.00 out of 5

"The one week I stayed in the above home was very pleasant. The staff were very helpful in every way. Always cheerful, meals excellent. There is one activity which I found was not covered. No Sunday services! Religious. My stay was temporary."

Barbara R
carehome.co.uk rating: 4.00 out of 5

"I found the staff helpful and kind, and very patient with the residents who needed it. I personally was only in the home for respite, due to the building alteration taking place in my flat. The food I thought was very good as was the hygiene. My room had everything I required with a modern en suite."

Enid S
carehome.co.uk rating: 4.08 out of 5

"Dad enjoyed his stay in The Warren and really appreciated the help and friendship of the staff. Dad didn't make much use of the communal area or events and his care needs were relatively low, so the cost seemed high for what he utilised, but we understand why this is the case. All the staff were very good, especially the senior carers who were brilliant."

Neil W
carehome.co.uk rating: 4.00 out of 5

"When coming to The Warren, I was very apprehensive, but there was no need to worry at all. The carers came into my room to introduce themselves and made me welcome with flowers and chocolates. Since then I have had no worries. I am looked after 24 hours a day, if there's anything I need, they will get it for me. Food is lovely and you get a choice at each sitting and where possible is home cooked. Entertainment is on nearly all week in the lounge and you get a list each week to let you know. I love it here."

H S
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident at Barchester The Warren Care Home for nine and a half years. She became very frail at the start of 2017 and her health declined rapidly. The care she received by the carers and indeed all the staff was kind, patient and always respectful. Nothing was too much trouble and she was kept comfortable and clean. Sadly, she passed away on the 20th January with my sister and I by her side. Attention was then turned to us and we were given the same kindness and compassion right up to when the undertaker took our mother away. Barchester The Warren Care Home has some exceptional staff who go beyond their normal duties. They treat all the residents with respect and understanding and make it a home from home."

Christine L
carehome.co.uk rating: 5.00 out of 5

"I cannot speak highly enough of The Warren, to such an extent that if I, myself, were needing residential care, this is the place I would want to be. The home itself is a lovely building and the surrounding grounds and gardens are well maintained and very inviting. Every member of staff I have come into contact with is always very friendly, outgoing and does their best to accommodate the needs of the residents. It is a consequence of this and all the lovely activities and celebrations that are organised, that all the residents I see and speak to say how much they enjoy being there."

Frances D
carehome.co.uk rating: 4.91 out of 5

"I find this care facility very good with excellent food and care. The carers always seem to have time for visitors and residents. Activities seem to please everybody, staff and resident seem to enjoy them. There are also outings which keep residents in touch with the world."

Judy H
carehome.co.uk rating: 4.67 out of 5

"I am very happy with the care my mother of 98 years gets in the Warren Care Home. I choose The Warren, putting myself in my mother's position, in that I would feel happy living in there. The staff are very caring and helpful. The food is of an excellent standard and her personal care is very good, My one concern is the amount of managers who have left in the 2 years mother has been there, also the staff who have left."

L M
carehome.co.uk rating: 4.33 out of 5

"This was the 4th time in the last 3 years that I have gone in for a fortnight's respite care. I am very pleased with everything and hope to go for another fortnight in the autumn. There is a kind, caring atmosphere and on the whole, residents are happy, there being those who are never satisfied in whatever situation! Considering that the care home is going through a difficult period with some staff changes, as a short stay resident, I felt that things were running smoothly."

B S
carehome.co.uk rating: 4.08 out of 5

"Barchester should be extremely proud of the team that is in place at The Warren. The care and compassion shown by all the staff to my mother in her final days was outstanding. All residents are treated with the utmost dignity at all times. I would have no hesitation in recommending The Warren to anyone. It must be one of the best if not the best. The media is very critical of care homes these days but this is certainly not the case here."

Trevor W
carehome.co.uk rating: 5.00 out of 5