Reviews for Washington Grange Care Home

"My mam stayed at Barchester Washington Grange Care Home for one week of respite in October 2024. She had a very pleasant and happy week with all of the staff being very caring and friendly. The care home itself has a very homely, warm and comforting atmosphere and I knew instantly my mam was going to be cared for at the highest of standards. All of Mam's needs were catered for. She enjoyed all the meals, from breakfast to evening meal. She enjoyed the entertainment and mixing with other residents. Our family want to thank all of the staff for taking such great care of our mam's needs. We want Mam to stay with you again."

Vivien B
carehome.co.uk rating: 4.92 out of 5

"My mam stayed at Barchester Washington Grange Care Home for one week of respite in October 2024. She had a very pleasant and happy week with all of the staff being very caring and friendly. The care home itself has a very homely, warm and comforting atmosphere and I knew instantly my mam was going to be cared for at the highest of standards. All of Mam's needs were catered for. She enjoyed all the meals, from breakfast to evening meal. She enjoyed the entertainment and mixing with other residents. Our family want to thank all of the staff for taking such great care of our mam's needs. We want Mam to stay with you again."

Vivien B
carehome.co.uk rating: 4.92 out of 5

"My 93-year-old mother-in-law was a resident at the home for just over 2 years. During her stay, she was looked after so well by the fantastic manager and staff. From the very first time we walked into the home I knew it was the right place for her, cosy and a feeling of home. A good selection of food and drink was always available and as visitors, we were always made to feel welcome. An open door approach by the manager to discuss any concerns (which there were none). A wide range of activities available which she always took part in, especially the singing entertainers. I can't thank the team enough for looking after her so well and making her stat comfortable and safe."

G S
carehome.co.uk rating: 4.58 out of 5

"Thank you so much to all the team at Washington Grange for all of the care & kindness & consideration shown to my father in law & mother in law over the last 5 months or so. Sadly my father in law passed away a couple of weeks ago & all of the family would like to express their gratitude for the way you handled & the care now being given to my mother in law who has Dementia & Alzheimers. You have all shown the that life in a care home can be kind & compassionate & whilst you are all very busy, there is always time to give the family information & news which we are grateful for as we all live in different areas of the country. With our grateful thanks"

Mandy W
carehome.co.uk rating: 4.92 out of 5

"A very welcome, friendly, professional and caring home. Great staff and management, especially seniors. Mum is treated like an individual, a friend, a family member. The staff know her likes and dislike, her sense of humour, her vulnerabilities. Mum feels cared for safe and secure which takes a weight off the rest of the family. Mum has an eclectic taste in food whilst it is not always to her liking they will try very hard to give her alternatives. Most of all mum has her most prized possession with her- her cat! She feels totally at home here and I would definitely recommend the home to others."

Jane D
carehome.co.uk rating: 4.42 out of 5

"Totally satisfactory."

J R
carehome.co.uk rating: 5.00 out of 5

"The staff at Washington Grange care for my dad as if he was one of their own family. They are loving, caring people and I could not ask for any one better to look after him. The home itself is always clean and tidy and my dads meals are good home cooked and he has good variation of food. My dad has dementia and can be awkward at times but the staff cope in a very thoughtful, professional and concerning way. Sometimes I feel the staff do struggle with the work load and may be more staff could be employed to help ease their chores."

John R
carehome.co.uk rating: 4.83 out of 5

"My mam has been in Washington for 13 years and I couldn't ask for anywhere better. I am informed of everything that goes on and everyone is so friendly, it feels like home. I am made to feel welcome at all times and I would tell everyone how nice the place is."

Andrew R
carehome.co.uk rating: 4.50 out of 5

"Care home is friendly extremely clean, residents are well cared for well fed, the staff are very friendly and caring, lots of activities. A very efficient management and well appointed for local amenities."

Marjorie S
carehome.co.uk rating: 5.00 out of 5

"The staff do a good job looking after me and other residents here."

WO
carehome.co.uk rating: 4.25 out of 5

"My mother moved into The Grange before Xmas. We are very happy with the care and the staff looking after her."

M K
carehome.co.uk rating: 5.00 out of 5

"I am a regular visitor to my mother. The home is ran very well but always seems to be understaffed."

M E
carehome.co.uk rating: 4.00 out of 5

"My Nana has been in this care home for years and she is made to feel at home. All the staff are patient and tend to her needs. She isn't a loud character and never asks for anything. I sometimes think she should ask if she wants her TV on or music, but she doesn't like to bother the staff. The only thing I would improve is that they ask her to move often if she needs things like drinks/moving from bed to chair etc. More often. Overall happy with service."

Lauri G
carehome.co.uk rating: 3.92 out of 5

"I have found the experience for my mum at Washington Grange excellent. But I do think the care home needs more staff/carers."

N H
carehome.co.uk rating: 4.42 out of 5

"Washington Grange is a cut above the rest in our opinion, very trusting, caring, honest staff, prepared to go the extra mile to cater for individual people. Everyone is included in the activities if they want, they have a choice which is excellent. It's not "home" but comes a close second. Very safe environment. Also, the choice of food is very varied, excellent."

Noel W
carehome.co.uk rating: 4.58 out of 5

"I have been very happy with the care that has been given to my mother since entering the home. Every thing my mother has needed has been taken for her comfort and health. All of the staff have been very caring and helpful to all the family. My mother's room has always been very clean and tidy when we have visited."

Barbara K
carehome.co.uk rating: 4.42 out of 5

"During my Aunt's stay at this care home I can, with true knowledge state that the care and attention to Aunty's needs were met with compassion, dignity and a vast knowledge of her illness, which resulted in her comfort and well being at this home. We encounter no resistance from any of the staff as they were all for the residents and they all do a brilliant job. The Manager and all staff deserve praise. Thank you all."

Trevor B
carehome.co.uk rating: 4.67 out of 5

"The staff are all friendly and very supportive. The home is very pleasant and clean."

Irene I
carehome.co.uk rating: 4.50 out of 5

"The staff are great with the residents. The residents are treated like family. The food is good. The staff give the family peace of mind."

Angela D
carehome.co.uk rating: 4.25 out of 5

"Under very difficult circumstances the staff have provided appropriate and sympathetic care for both my mother-in-law and wider family. We have been able to participate in stakeholder meetings to decide on changes in care when required. Over 6 years all have provided an environment and level of care we have been happy with."

C R
carehome.co.uk rating: 3.92 out of 5

"The care staff are lovely and helpful. They made sure I have everything I need the food is lovely and we have a choice."

N C
carehome.co.uk rating: 4.67 out of 5

"Friendly, caring staff."

D B
carehome.co.uk rating: 4.18 out of 5

"Although my mother was at Washington Grange only a short time, the care she received was very good. When visiting her, the staff were polite, friendly and helpful. My mother was very ill and they understood her needs. The home was clean and well presented. My mother's room was spacious and had a good outlook."

G B
carehome.co.uk rating: 4.33 out of 5

"Washington Grange provided a very safe and welcoming environment for my mam. Throughout her two year stay, it was such a comfort knowing how well cared for she was. It was clear how much love, care and concern there was from all of the staff at all times."

G Y
carehome.co.uk rating: 4.58 out of 5

"The staff are very friendly and look after my mother-in-law very well."

Colin W
carehome.co.uk rating: 5.00 out of 5

"My mam has been here now for five years. They have been brilliant."

Ann W
carehome.co.uk rating: 5.00 out of 5

"My mother in law is in this home, the care she receives is 100%. Carers have a lot to put up with dementia patients. I've seen with my own eyes how some patients are violent towards carers they deserve a medal for kindness and patience they are dedicated to there jobs. They work hard for there money and only wish they earned more because of each and everyone deserves it from carers to cleaners to kitchen staff and management. This home is brilliant excelling in everything even the activities keep up the good work. Thank you all."

Joan M
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law was resident at The Grange from October 2018 to June 2019. The carers and respect she received was excellent. We, the family, were kept fully informed of all matters relating to my mother-in-law. All levels of staff from management to carers fantastic. I would not hesitate to recommend this home to anybody, could not have wished mother-in-law's last days to be any better. Many thanks, Washington Grange."

Andrew B
carehome.co.uk rating: 4.83 out of 5

"My 93 years old mother was a resident of Washinton Grange for just over two years, however, unfortunately, died in July 2020 (non-Covid). During her stay I always found the staff caring and attentive to her needs, ensuring that she was always clean, tidy and safe. She suffered with Alzheimer's but this never prevented her from joining in with the activities, especially the singing entertainers. She was always encouraged by the manager and staff to join in and sing. The accommodation was always clean and tidy and a good selection of food and drink was available. I can't thank the team enough for making my mother's stay comfortable and wouldn't hesitate to recommend the home."

D S
carehome.co.uk rating: 4.75 out of 5

"After having to admit my mum for emergency respite, I have found all the staff to be exceptionally helpful, and their kindness shines through when I see them with my mum. She seems to always be treated with respect and dignity."

Louise Q
carehome.co.uk rating: 4.55 out of 5

"My mam has been in Barchester Washington Grange Care Home around sixteen months. She settled well nad this was due to the lovely team of carers. Mam was very poorly again end of June and the team was very good and reacted very quickly. She ended up in hospital for a week and just wasn't herself when she returned to the Grange. The staff kept a close eye on her and she's getting better with their help. I couldn't ask for a better team of carers."

Eileen S
carehome.co.uk rating: 4.42 out of 5

"I visit my friend every week. She is well looked after. We are all made to feel welcome at all times. There is a very pleasant atmosphere in the home."

Marjorie C
carehome.co.uk rating: 3.70 out of 5

"Very grateful for all her care and support."

Allan M
carehome.co.uk rating: 5.00 out of 5

"I visit weekly staff are lovely and friendly, I always get a cup of tea and made to feel welcome."

Ann E
carehome.co.uk rating: 3.67 out of 5

"My mam is happy and well cared for in this lovely, homely environment. Without the care and support she has received she would not still be here. I will be eternally grateful for all they do for her."

Heather M
carehome.co.uk rating: 5.00 out of 5

"Mother-in-law has been a resident for one year. Very well looked after. Personal needs are very well met. Excellent relationship with local GP practice. Carers are very involved and attentive. Good could be better but that is being addressed. Generally, a very good service and a well-delivered experience."

S F
carehome.co.uk rating: 4.92 out of 5

"Both my parents reside at Barchester Washington Grange Care Home. My mam is in the advanced stages whilst my dad is less advanced. His needs are sometimes complex as he can become quite agitated and confused. The girls are fabulous, they always act with compassion and understanding. I feel content in the knowledge that they are both well looked after and cared for and loved."

Julia G
carehome.co.uk rating: 4.83 out of 5

"Can't fault, staff are very caring and considerate. Mam was in and out of hospital prior to moving to Barchester Washington Grange Care Home. There have not been any admissions since, a testament to the excellent care. Food, however, is not great, not at all similar to what she is used to. Mam's worse, "It's food for children, not adults". My mam prided herself in a very healthy, low-fat diet with a great choice of vegetables, salad and fruit."

Anne F
carehome.co.uk rating: 3.92 out of 5

"Dad has settled well, he still, from time to time, gets upset but the staff are fantastic and calm him down by talking to him. They are all very caring and cheerful which has helped my sister and I relax more and not worry. The atmosphere in the home is so lovely, it's like one big happy family. I would definitely recommend the home to others."

Lesley T
carehome.co.uk rating: 4.75 out of 5

"What a find! My dad became a resident at Washington Grange in May, and he is really happy there. He has settled very well due to the friendly, happy staff, who have made him and his family feel very welcome. Nothing is ever a bother, and they have an excellent relationship with my dad. It's a pleasure visiting him, and I feel happy leaving Dad in such a safe, caring and comfortable environment."

Cheryl H
carehome.co.uk rating: 4.83 out of 5

"Every time we visit, we are welcomed with a smile and a chat from the staff. My dad, who is a regular visitor, is greeted like a family member. Despite the lack of staff (sometimes there are only two staff members), the residents are well looked after, and the staff do an amazing job. Thank you."

Lynn T
carehome.co.uk rating: 4.00 out of 5

"I have always found the staff pleasant and helpful. I have always been treated with dignity. My wife is in good hands."

Jim T
carehome.co.uk rating: 4.00 out of 5

"My husband is very well looked after. He can be quite difficult at times due to his dementia, but the staff are always very supportive. I am so grateful for the care and attention he receives and admires the staff for the way they have coped with all the difficulties and extra work Covid entailed."

J S
carehome.co.uk rating: 4.75 out of 5

"Due to the current pandemic, I have not been able to visit the mam inside of the home. Only visit via a visit suit. Mam is always clean and tidy. She is happy in her environment. Staff are always helpful and take care of mam."

J M
carehome.co.uk rating: 5.00 out of 5

"My mother stayed as a respite patient for 1 week whilst a wetroom was constructed in her bungalow. From my first visit to assess I was struck by the professionalism and excellent condition of the home. The manager/dep manager and all staff are a huge asset to Barchester who care deeply for their residents. I would certainly like my mother to stay again. I would be grateful if you could commend them all for their professionalism. I felt totally at ease that my mother was in excellent hands."

Jill S
carehome.co.uk rating: 5.00 out of 5

"The staff have been good at keeping me informed of all the things happening during this pandemic. I think they have done excellent work over this period."

G W
carehome.co.uk rating: 3.75 out of 5

"My dad has been in Washington Grange since February 2021 and has been looked after very well by your management and staff who are very caring and very professional."

K B
carehome.co.uk rating: 5.00 out of 5

"Staff always friendly when visiting. Always feel my mam is cared for and looked after."

V M
carehome.co.uk rating: 3.91 out of 5

"Despite these difficult times with all the restrictions brought about by the Coronavirus Pandemic, my father has continued to receive the best professional care and has been treated with dignity and kindness."

J P
carehome.co.uk rating: 4.92 out of 5

"Great care is given and compassion for the residents and their families. Staff well chosen for their skills and personality. My mother has been in for over 2 years, with no complaints. Management work in partnership in all aspects."

Shirley H
carehome.co.uk rating: 4.58 out of 5