Reviews for Waterside Court Care Home

"1) My brother was on three weeks respite care. 2) All medications were discontinued from his own pharmacy and transferred to the home without any consultation with family. 3) We handed a large file containing some medical information, gathered over several years. On 27th August, it couldn't be found and finally, I was handed a very slim replacement. 4) At present two items of my brother's clothing have not been returned, one of these has been found but the navy blue heavyweight cardigan, zipped, not found. 5) Please put me in touch with the complaints procedure."

B T
carehome.co.uk rating: 4.17 out of 5

"I have been a regular visitor to Waterside Court for some 3-4 months. I am a volunteer with a Nationwide charity. Our dog Monty is a registered Therapy Dog and we visit the Home once per week we meet all residents who so wish and they make a fuss of Monty (mainly strokes and cuddles which he loves - as do the residents). What we love about Waterside Court is the genuine warm and caring atmosphere that pervades - the residents are cared for in a non-patronising way and nothing appears to be too much trouble. It is a lovely and loving place where, quite rightly, the residents are given such close and loving care. It is always an absolute pleasure visiting. I should add, that a while back Monty's mug shot appeared on the staff board as a member of the Activities section - a lovely touch I thought!"

Mike P
carehome.co.uk rating: 4.33 out of 5

"Mum came in for respite incorporation a trial for the future, although Mum was reluctant at first. After the first initial days, the staff quickly identified Mum's strengths and weaknesses and planned her stay accordingly. This was successful, and Mum soon joined in with activities and mixing with other residents. We found the home clean and well run, and the decor and ambience were very good and a claiming presence. Mum will be returning soon for another "trial" period whilst we go on holiday. Mum is looking forward to going back to Waterside."

P R
carehome.co.uk rating: 4.67 out of 5

"Mum has been at Waterside Court for 9 months now; there is no greater compliment than to say, it has become her home. A proud and independent lady, she had in recent years become confused and stressed by running her own home. She is happily established on Memory Lane and has made new friends who she tells me she has known for years! Post pandemic, the family can come and go freely and there is always a welcoming coffee/tea on arrival. The management team shows warmth and consideration in all matters, however large or small, and this is reflected in its staff who are always kind, helpful and upbeat. Thank you."

K M
carehome.co.uk rating: 4.92 out of 5

"The team at Barchester Waterside Court Care Home provided exceptional customer and resident service, going beyond expectations to make sure that our family had a great experience over Easter. The team's focus on residents and making them welcome and helping them settle in to a new home was fantastic and made this sometimes stressful transition a very easy and pleasant experience. Thank you."

C L
carehome.co.uk rating: 5.00 out of 5

"Lovely environment, very friendly and helpful. The staff who work towards creating a home away from home for mum."

L M
carehome.co.uk rating: 4.92 out of 5

"Excellent care."

A M
carehome.co.uk rating: 4.75 out of 5

"We have thoroughly enjoyed our stay and my back healed quite nicely after 8 days. We found all the staff very helpful, kind and caring and could not find fault with any of them. The food was generally very tasty, especially the soup no complaint. All the staff were very active (overworked) but were very cheerful."

P S
carehome.co.uk rating: 4.58 out of 5

"I had a few minor issues initially but they have now been addressed and resolved fully, and in no way reflect on the present management staff who, through deserved internal promotion, are excellent and very efficient. From the outset though, the care, attention and respect provided by ALL the staff for my mother-in-law since she became a resident back in April 2021 (soon after it opened), have continued to be first-class. She is safe, content and being extremely well-cared for. I would without hesitation, recommend that any family looking to place a loved one in a care home, should definitely visit Waterside, meet the staff, experience the atmosphere and ethos of the home and see for themselves, the superb facilities on offer."

D E
carehome.co.uk rating: 4.75 out of 5

"Visited my friend and found her extremely happy. The care that she is receiving is excellent."

J W
carehome.co.uk rating: 4.58 out of 5

"My mother is very happy at Waterside Court and has been since she arrived. The staff are absolutely great - helpful, caring and respectful. It is such a relief for me and my sister to know that she is so happy and care for. Thank you so much Waterside Court."

J M
carehome.co.uk rating: 5.00 out of 5

"Would appear to be a well run establishment with happy residents and staff."

John H
carehome.co.uk rating: 4.83 out of 5

"The respect and care the whole Barchester Waterside Court Care Home take of my mother who has dementia is amazing. I so love seeing how relaxed and confident she is with all of the staff. She is so happy in their care and constantly says how kind everyone is and how much she likes the staff and residents. I found the unstinting staff support and reassurance so comforting while my mum was settling. Mum herself has volunteered that we must sell her home to enable her fees to be paid. A huge step and recognition that the wants to be at Waterside."

E E
carehome.co.uk rating: 4.75 out of 5

"We are absolutely delighted with Waterside. The care is amazing, the staff are so kind and caring. Having had a bad experience with another care home, moving Mum has been the best decision."

Sally J
carehome.co.uk rating: 5.00 out of 5

"Fantastic service, My mother in law seems to be very well looked after and settled in very quickly. She says that everyone is very kind and friendly and that she feels well looked after. She's also enjoying the food and mixing with the other residents."

H B
carehome.co.uk rating: 4.92 out of 5

"A 5 star care home, in regards to the level of care and the facilities. Warm, respectful carers, imaginative activity program, flexible and approachable management, nothing is too much trouble. After visiting a number of care homes for my father after a “brain bleed” Waterside without a doubt was a standard way higher than any other I had visited. The welcome my father received from all staff, helped him settle with ease, and the patience they have shown us has made our time with him stress-free. I am hopeful it will still be open when I need it!"

Nicola M
carehome.co.uk rating: 5.00 out of 5

"The staff at Barchester Waterside Court Care Home have been excellent with my mother-in-law - welcoming, courteous and kind in difficult circumstances with Covid. As a new care home I look forward to seeing lots of residents and more trips out."

J C
carehome.co.uk rating: 4.58 out of 5

"From our very first contact with Waterside Court in 2020, it has always been a very pleasant experience dealing with members of the team. They have always come across as caring and supportive and willing to assist in any way that they can. Waterside Court is a lovely home, beautifully designed and appointed, and I myself would be more than happy to stay there. My mother-in-law moved in at the end of March, was made very welcome and has settled down very quickly in her new home. We can already see the difference that the team have made, as she is once again smiling and happy more like the person she used to be. She has bonded well. She likes her room with a view over the garden and is enjoying the range of food that has been provided. All in all, I would say this is the best decision we could have made for her and we are sure she will enjoy life with her new family at Waterside Court."

C W
carehome.co.uk rating: 5.00 out of 5

"A few years ago my wife and I spent several weeks visiting a large number of care homes to accommodate my mother-in-law. This was one of the most miserable and harrowing experiences of my life, but eventually, we found a good one. Towards the end of 2020, I found myself looking to find a care home for my own mother and fortunately I found Waterside Court which was a totally different ball game compared with my previous experience. I can only describe it as akin to a 5-star hotel. I instantly knew it was the right place for my mother and I was pleased to have found something of such a high standard. The team at Waterside Court are very efficient, friendly and caring, my mother took to them instantly. Mother has settled very quickly and I am completely happy in the knowledge that the coming years will be good ones for her."

M W
carehome.co.uk rating: 5.00 out of 5

"I cannot speak of Waterside Court highly enough. My grandmother was the first resident and she has had such a wonderful experience so far. She particularly likes the friendly, helpful staff and is impressed with the modern facilities, boutique-hotel style of the home and the range of activities on offer. From watching movies in a comfortable cinema room to afternoon teas and taking day trips in the minibus, it’s so lovely to see her enjoying herself with the other residents. The staff have made my grandmother feel at home by assisting with putting up photos of family members on the walls and other homely touches. The welcome and exceptional hospitality is also extended to visitors and on many of our visits. My mother and I have been treated to some tasty cakes and a cup of coffee to enjoy whilst we catch up with my grandmother. Keep up the great work, Waterside, you’ve set a fantastic standard of care and my grandmother feels lucky to call it home."

Ben T
carehome.co.uk rating: 5.00 out of 5

"My mum is absolutely thrilled with her new room. She is amazed by its size and all the wonderful facilities. The staff are wonderful and so friendly. The food is fantastic, beautifully presented and so much choice. The residents are kept entertained and the cinema is a wonderful touch! All in all, a fantastic 'home from home'."

K T
carehome.co.uk rating: 5.00 out of 5

"We have found our preferred respite home; I will be back! It is salutary to be with more elderly people, but the quality of accommodation and care is very good. I remind myself why I am here; respite for my wonderful wife, whose loving care cannot be replicated. Thank you very much."

David T
carehome.co.uk rating: 4.33 out of 5

"We have only recently discovered Waterside Court when we needed to find care at very short notice for my in-laws. I was so confident it was the right place for them when I looked around that we didn't consider anywhere else. It was a complicated move but the staff were exceptional in lining everything up very quickly. My in-laws have settled in well and love it here. As visitors to the home, we are kept apprised of how they are adapting and are always made to feel extremely welcome."

C G
carehome.co.uk rating: 4.92 out of 5

"My husband who has FrontoTemporal Dementia went to Waterside Care Home for 2 weeks of respite care in order for me to have a break from caring for him. I am grateful for the empathetic care he received from the excellent care home staff. The facilities, management and the security offered there are top quality."

D B
carehome.co.uk rating: 4.08 out of 5

"I have been very impressed by this care home ever since my first visit to access it for my husband. I am even more impressed since he came in for respite. The staff had to work hard to overcome his extreme reluctance to be here; eventually he settled in and began to enjoy the activities. Family members visiting him always found him cheerful and this showed in the photos which they took and forwarded to me. Many thanks to all those involved in his care."

M D
carehome.co.uk rating: 5.00 out of 5

"My husband had a very happy stay for five nights respite care to give me a break. As always, he was very well looked after and felt secure and enjoyed himself. I am so grateful for this vital respite facility and do hope that beds for respite will remain available. Thank you to all the staff."

V H
carehome.co.uk rating: 5.00 out of 5

"The home services manager is more than helpful at all times. Nothing is too much trouble."

Martin B
carehome.co.uk rating: 5.00 out of 5

"My 92-year-old father originally had 4 weeks respite after an unexpected operation. The home offered excellent facilities and the staff were all amazing. He agreed after 4 weeks that he should stay permanently. Everyone working at the home has made this an easy decision for my father and his family because they are all professional and very caring. A variety of activities are also organised."

Angela D
carehome.co.uk rating: 4.75 out of 5

"All staff have been so helpful. My friend has settled in nicely. We are both happy with the facilities."

Diane F
carehome.co.uk rating: 5.00 out of 5

"My father came to Barchester Waterside Court Care Home for respite care due to his onset of dementia. Unfortunately, due to a severe stroke, he had to be sent to hospital and after review and consideration of his needs, we had my father returned to Waterside for end-of-life care. The Waterside team were fantastic, caring, compassionate and could not have been anymore helpful in my father's last days. We are very thankful to the Waterside team."

Jeremy L
carehome.co.uk rating: 5.00 out of 5

"Very elegant surroundings and warm welcome. The building is very well decorated and the staff are pleasant and helpful."

David W
carehome.co.uk rating: 5.00 out of 5

"Wonderful welcome - great coffee, residents all have smiling face and praise all the staff."

A W
carehome.co.uk rating: 5.00 out of 5

"The Waterside Court care home opened at the end of March 21 and my mum one of the first residents. I've visited for the first time today to find her smiling and settled. She has twice said 'I'm so happy' to me, totally unprompted. She seems so much more alert at Waterside Court, pleased to have people around her and things to explore. The staff have been wonderful, getting to know Mum and all her ways, making sure she moves around and is comfortable and happy."

Cathy P
carehome.co.uk rating: 4.92 out of 5

"Made to feel welcome. Given time and space for own quiet time. Good options of what activities available, always something to suit everyone. Felt at home, able to make coffee when I wanted. The staff were brilliant, good sense of humour and were very encouraging. Valued having a room with a patio door to get out to walk in the garden. Liked the walk-in shower. Thank you."

B K
carehome.co.uk rating: 4.83 out of 5

"We have found everything about Barchester very professional. The building is lovely and the staff are very caring. They have helped my mother-in-law to settle in really well. The whole experience has been very easy and relaxed."

Murray R
carehome.co.uk rating: 5.00 out of 5

"We care across Waterside Court almost by accident, but it has been a true lifesaver, not just for both my parents but for myself too, as a caregiver. My parents have both had three weeks of respite, and they look ten years younger. They have been treated like royalty, with dignity, kindness, love and compassion and have agreed to many more visits/stays. The staff are fantastic, and one member of staff, well, we will always be so grateful for the kindness you have shown. I highly recommend Waterside and can't thank you enough."

G R
carehome.co.uk rating: 5.00 out of 5

"From the moment Mum arrived here at Waterside she was made to feel very welcome and part of a family. I visit her regularly and have excellent communication from the staff about her health and well being. They are very positive and the standard of care is excellent. Initially, Mum was reluctant to accept the care that was on offer but now that self same support has become part of her routine and is welcomed gratefully."

Jeremy B
carehome.co.uk rating: 4.58 out of 5

"The staff are always very smiley and welcoming. My mother in law has joined in some of the activities and speaks well of the music and talks. The cake is delicious."

S B
carehome.co.uk rating: 4.58 out of 5

"Summer fete and barbecue lunch. It is lovely to have joined my father today for lunch and the summer fete. We always feel very welcome and we are glad to be able to take part like him at the care home. Lovely lunch."

S M
carehome.co.uk rating: 4.40 out of 5

"The staff are always friendly and helpful. Very welcoming every time I come in. I wrote this on an afternoon when they had a barbeque and lots of entertainment. Which was very well attended. excellent food and festivities."

Sheena C
carehome.co.uk rating: 5.00 out of 5

"We visit out friend regularly she is an ex-neighbour of forty years. A wrench having to leave her home but she appears to be very happy and the staff are good and she has settled in very well and enjoying company, about her which didn't happen living in her house."

Monica H
carehome.co.uk rating: 4.58 out of 5

"The staff are always pleasant and welcoming. If I am visiting around afternoon time I am always asked if I would like a tea or coffee and biscuit or cake. Rooms always clean. Grounds always maintained."

D C
carehome.co.uk rating: 5.00 out of 5

"We have only recently discovered Waterside Court when we needed to find care at very short notice for my in-laws. I was so confident it was the right place for them when I looked around that we didn't consider anywhere else. It was a complicated move but the staff were exceptional in lining everything up very quickly. My in-laws have settled in well and love it here. As visitors to the home, we are kept apprised of how they are adapting and are always made to feel extremely welcome."

C G
carehome.co.uk rating: 4.92 out of 5

"My husband who has FrontoTemporal Dementia went to Waterside Care Home for 2 weeks of respite care in order for me to have a break from caring for him. I am grateful for the empathetic care he received from the excellent care home staff. The facilities, management and the security offered there are top quality."

D B
carehome.co.uk rating: 4.08 out of 5

"I have been very impressed by this care home ever since my first visit to access it for my husband. I am even more impressed since he came in for respite. The staff had to work hard to overcome his extreme reluctance to be here; eventually he settled in and began to enjoy the activities. Family members visiting him always found him cheerful and this showed in the photos which they took and forwarded to me. Many thanks to all those involved in his care."

M D
carehome.co.uk rating: 5.00 out of 5

"My husband had a very happy stay for five nights respite care to give me a break. As always, he was very well looked after and felt secure and enjoyed himself. I am so grateful for this vital respite facility and do hope that beds for respite will remain available. Thank you to all the staff."

V H
carehome.co.uk rating: 5.00 out of 5

"The home services manager is more than helpful at all times. Nothing is too much trouble."

Martin B
carehome.co.uk rating: 5.00 out of 5

"My 92-year-old father originally had 4 weeks respite after an unexpected operation. The home offered excellent facilities and the staff were all amazing. He agreed after 4 weeks that he should stay permanently. Everyone working at the home has made this an easy decision for my father and his family because they are all professional and very caring. A variety of activities are also organised."

Angela D
carehome.co.uk rating: 4.75 out of 5

"I had already visited the care home earlier in the year and had a thorough introduction into what the home offered. Unexpectedly, my father (nearly 92) had to have an operation on 1st December 2023 and needed respite care. I had no hesitation to arrange for him to go to Waterside Court. The manager was very helpful and considerate, understanding how stressful it was to have my father in hospital. My father initially had 4 weeks respite, but we then decided he needed to stay permanently. All the staff had been wonderful whilst he was there for respite, making him very comfortable in a stressful situation for him. This made it easier for me to suggest he stayed permanently, he was happy to stay. He has said we couldn't have found anywhere better than Waterside Court. In his permanent room we have been able to make it very homely. The facilities at the home are incredible, including a cafe area (which his great-grandchildren love) and a variety of activities are organised."

Angela D
carehome.co.uk rating: 4.75 out of 5

"All staff have been so helpful. My friend has settled in nicely. We are both happy with the facilities."

Diane F
carehome.co.uk rating: 5.00 out of 5