Reviews for Westgate House Care Home

"Lovely care home! Mum has been welcomed like one of the family. She is always relaxed and happy when I see her or talk to her on the phone. Staff are all very kind and helpful. The home is always clean and smells nice, more like a hotel! Very happy with everything so far!"

Claire T
carehome.co.uk rating: 4.83 out of 5

"A very clean and tidy care home, with very friendly, dedicated staff. The residents are very well looked after in a well maintained and secure environment."

Mark K
carehome.co.uk rating: 5.00 out of 5

"Barchester Westgate is a very good home with excellent staff and management. Nothing is too much for them and they take good care of my partner. The staff are all friendly and helpful. If we had any issues I would feel confident to raise them with staff and management. I am very happy with the care provided. Thank you."

Z S
carehome.co.uk rating: 5.00 out of 5

"All staff have been amazing including the night staff they go the extra mile to ensure my mum is comfortable as well as myself. The relationship I have with my mum's carers they both always relay all information to me regarding my mum and gives me the ability to have trust in them whenever I am unable to visit on a daily basis. All the staff go above and beyond to give me support and they always make sure that your well-being is a priority if you are in their presence, especially during difficult times."

Nancy E
carehome.co.uk rating: 4.08 out of 5

"I have found my aunt to be well cared for. She is always clean and tidy and comfortable. She enjoys the food and always clears her plate. Her room is clean and tidy. The staff are friendly and caring but obviously very busy."

S G
carehome.co.uk rating: 3.92 out of 5

"Seen lots of improvements in decoration inside of the building. In regards to my grandmother, I have seen many improvements, and we are happy. Still missing items, Bible, gold earrings but otherwise a big improvement on treatment from the pandemic, she now looks like she is being looked after. Food, not 100% satisfied, still not seeing Caribbean food as promised? Pizza and beans are not good, hard base for someone with hardly any teeth, which was hard seeing her chew her food."

M D
carehome.co.uk rating: 3.83 out of 5

"I'm very pleased with the care my husband is given."

J W
carehome.co.uk rating: 4.58 out of 5

"Very respectful staff. The food and drinks are varied. Good communication. All provisions have been met."

D H
carehome.co.uk rating: 5.00 out of 5

"The home is well managed and the staff are kind and helpful."

N E
carehome.co.uk rating: 5.00 out of 5

"Westgate is a very pleasant home. Most of the staff are very friendly and helpful. They look after residents with care and respect. Very clean and always a nice, friendly face you can always talk to."

Kenneth D
carehome.co.uk rating: 4.00 out of 5

"The welcoming was great and the residents were well looked after. I can see and feel it. Great people. Had a good reception. Lovely staff, looked after me well and joined in with the residents. Many thanks."

Clifford J
carehome.co.uk rating: 5.00 out of 5

"Stayed here for a three-week respite and overall standards were good and a few of the care staff that I interacted with on first floor were excellent. Everybody was friendly and welcoming, including management, receptionists, domestic team, maintenance and kitchen staff."

Elisha D
carehome.co.uk rating: 3.42 out of 5

"My cousin came for four weeks of respite care following an initial visit to assess the facility. We have found all of the staff, from the managers, nursing staff, carers, housekeeping staff, activity organiser and reception team friendly, helpful and caring. They quickly established a rapport with us and my cousin. We feel she has benefited from her stay and would like to thank everyone involved."

Stephen B
carehome.co.uk rating: 4.58 out of 5

"Friendly and pleasant staff."

J M
carehome.co.uk rating: 5.00 out of 5

"Greeted by one member of staff who acted professionally all the time. Happy with the service received. My sister was in good shape, and seems to be happy."

Aida C
carehome.co.uk rating: 4.00 out of 5

"Staff are friendly and helpful. Updated on a daily basis on her general health, activities and mood. When we are able to visit she looks well looked after and content."

L W
carehome.co.uk rating: 4.42 out of 5

"The service received today was outstanding. We were greeted by staff who showed us professionalism throughout. I am happy and appreciative of the service."

Julliet W
carehome.co.uk rating: 4.75 out of 5

"Three carers, in particular, are excellent and a credit to the care home."

A G
carehome.co.uk rating: 4.17 out of 5

"My mother was a resident of this care home for 7 years and I am very pleased with the level of care offered to her. The room is very clean and tidy, furthermore, the staff are very polite and friendly which makes it a great experience to visit."

S J
carehome.co.uk rating: 5.00 out of 5

"Absolutely the best care possible if I could give more than 10/10 I would make it 20/10. All the staff are really the best you could ask for and my daughter loves everyone here. It makes me a proud dad and very happy. The staff are the best of the best."

C A
carehome.co.uk rating: 4.83 out of 5

"Lovely and friendly staff. Nice and clean building and rooms. Good atmosphere."

A S
carehome.co.uk rating: 4.17 out of 5

"Very clean, good atmosphere and very pleasant staff, cheerful and accommodating."

Tessie A
carehome.co.uk rating: 4.82 out of 5

"The whole team have kept in touch all the time with me so I am able to advise about the little things - I have seen my mother by video and calls every day. Mum has dementia and can't talk for herself so it is very important for staff to know what she likes. The staff are all friendly, informative and knowledgeable about family and my mother. I live in gratitude for the care given in lockdown and so happy I can visit in person now. Thank you."

J H
carehome.co.uk rating: 5.00 out of 5

"Visiting my father is always lovely, the carers are always polite and courteous, always helpful and lovely. They seem to go out of their way to help and look after my father and have a marvellous way about them. My father seems happy and is looked after and medical assistance is always a priority. The added bonus is that the home never smells of urine - I can't praise them enough."

P P
carehome.co.uk rating: 4.45 out of 5

"My mum stayed for two weeks respite at Westgate. My brother and I were very pleased with the care our mum received. Friendly and caring staff looked after her very well, had no complaints. We could visit when we wanted to so saw the workings of the home at different times, no concerns if Mum needed longer-term care she has said she would have no worries about returning. Thank you all at Westgate House."

Sandra J
carehome.co.uk rating: 4.75 out of 5

"My mum had her first respite stay. Was quite anxious. The staff were reassuring. Good welcoming atmosphere. Well cared for. Was a nice break. Treated with dignity. Returned home well. Will look to rebook."

Thomas A
carehome.co.uk rating: 4.42 out of 5

"As a post-op patient recently discharged from hospital and requiring respite care, this was probably not the optimal facility to cater for my specific needs. But this should not detract from the amazing, incredible hard work and dedication shown by the staff members towards the care of the even more vulnerable residents of the home. The staff here should be constantly recognised for their selflessness and efforts towards making life as comfortable as possible for the main residents."

L A
carehome.co.uk rating: 3.50 out of 5

"The care home has exceeded all expectations. Staff are very friendly and professional. Home is comfortable and clean, food is lovely, menu is first-class. Security and safety are great."

Jeni L
carehome.co.uk rating: 4.75 out of 5

"There are some very nice, friendly, caring staff/nurse at this nursing home. I'm happy my father is staying here. It gives us the peace of mind that he is being looked after and cared for. My father says "The staff are nice and hardworking!""

Eddie L
carehome.co.uk rating: 4.58 out of 5

"I came into Barchester Westgate House Care Home for a post-operation respite for two weeks. The staff in all departments have been kind, helpful, cheerful, friendly and accommodated my needs as soon as I arrived a week later than planned. The staff have helped me regain my independence as my mobility from my hip replacement has improved. I also have a lot of skin allergies, the staff have helped me to control and rehydrate from the rash I had on my back. I made the right choice to take two weeks' respite at Westgate House and have nothing but praise for the care they take of everyone. Thank you."

Linda C
carehome.co.uk rating: 5.00 out of 5

"During my recent visit to Westgate House to conduct a review on one of the residents, I was thoroughly impressed by the overall atmosphere and operations of the facility. From the moment I stepped through the doors, it was evident that Westgate House prioritizes a welcoming and inclusive environment for both residents and visitors alike. One aspect that stood out to me was the exceptional organization and professionalism demonstrated by the staff. They were not only efficient in their duties but also exuded warmth and genuine care towards the residents. Their dedication to their roles was palpable, and it was clear that they were committed to providing the best possible support and assistance to those under their care."

Sonny B
carehome.co.uk rating: 5.00 out of 5

"My mum is a resident at Westgate House and I have always been happy with the care she receives and if this was not the case I would have taken her out of this home and into another but we remain here because of the culture and inclusivity. Thank you for taking good care of my mum."

M T
carehome.co.uk rating: 4.83 out of 5

"Overall experience has been good. Whenever I have had issues about my son's care the staff always go the extra mile to help. My son is happy with the care he has been receiving. I feel he is safe and content."

J G
carehome.co.uk rating: 4.42 out of 5

"Well looked after. Food is nice. Staff are friendly. Always clean and smells fresh. Staff are empathetic and kind. Rooms could be more secure as reading glasses and toiletries missing."

N M
carehome.co.uk rating: 4.50 out of 5

"My mother is a stroke patient with complex medical needs. The staff in the nursing home look after her so well and I feel at ease knowing she is ok. The staff are friendly, helpful and professional."

T T
carehome.co.uk rating: 3.25 out of 5

"I cannot praise the staff enough (admin and nursing) for their diligent care and the professional way they run the place my mum now calls 'home'. The environment is always friendly, clean and staff personable. My mum has settled down/in well with the help of the staff, so thank you all."

Shaine R
carehome.co.uk rating: 4.92 out of 5

"Excellent service. The staff were very welcoming and pleasant. Thank you for having us."

Cherrelle P
carehome.co.uk rating: 5.00 out of 5

"Overall an excellent care home. Messages did not always reach the person they were intended for and information was not volunteered, but this was not intentional - an oversight. My husband is moving soon, but this is so that he can be nearer his family. I would have been more than happy to leave him at Westgate otherwise."

E E
carehome.co.uk rating: 3.92 out of 5

"My father has been in Westgate House Care Home for over a month and has settled in well. The staff have been so kind and caring, and I know he’s in safe hands. The meals always provide a choice and are of very high quality. My father thoroughly enjoys them and looks very well as a result. Our family was able to celebrate his recent birthday at the home. The staff decorated a room specially and also provided an amazing cake. I’m so grateful for the care he has received. All the staff have been unfailingly cheerful and welcoming whenever we visit."

H E
carehome.co.uk rating: 4.58 out of 5

"An excellent home and the staff are very professional and caring. The premises are attractive and kept very clean."

Neil B
carehome.co.uk rating: 5.00 out of 5

"My father resided at Westgate House Care Home for 10 months sadly passing away in December 2022. Throughout his time at the nursing home, he was treated with the utmost care and dignity. The staff took special care of the whole family's well-being during my dad's final weeks. As a family, we are very grateful to have found this nursing home."

C D
carehome.co.uk rating: 5.00 out of 5

"My mum's been in Westgate for a month now, and the staff have been very friendly and extremely good - informing us of any concerns and what Mum likes, etc. They let us know when they feel concerned about anything, i.e. not taking meds or eating. One thing I do wish is they allow Mum to find her feet, I know she's unstable, and they have to assure her safety, but it's only since taken into the hospital she's been unsteady - she needs to build her muscles up again."

L H
carehome.co.uk rating: 4.25 out of 5

"My nan has been in this home for almost two years and I cannot fault her care. She always seems happy and well kept when I see her. New Covid restrictions are over I can take my children into the home and staff are always very welcoming."

Lucy W
carehome.co.uk rating: 5.00 out of 5

"Very good caring and very clean and very friendly staff."

Selean S
carehome.co.uk rating: 4.00 out of 5

"Just a big thank you for looking after my grandmother. Your staff are caring and professional. Very clean environment. Feel happy knowing you are caring for my grandmother."

A B
carehome.co.uk rating: 5.00 out of 5

"My mum was a resident from March to December when she died. From our first visit to the home we knew it was right for Mum. The first person we met who showed us around was friendly and welcoming. What was also good to see was the way the staff were friendly, kind and supportive to each other. It really was like being in a family and not a home. Mum was always treated with respect and her dignity was always taken into account. She was encouraged to make friends and we were always made welcome. Mum was happy."

Sharon B
carehome.co.uk rating: 4.33 out of 5

"Very happy with my care. I came and could not walk and left the home walking because of the fantastic nursing care I received. The staff and management team are all fantastic. The care for me and went the extra mile to make sure my wound improves. I will miss them all."

Christopher D
carehome.co.uk rating: 5.00 out of 5

"My sister was treated with friendliness, respect and professionalism. The staff are caring to my sister from her first day to her last. Thank you."

Leza M
carehome.co.uk rating: 4.50 out of 5

"The staff are always very helpful and welcoming when I visit. There are always members of staff who are very kind and make sure mum and myself are comfortable and have everything we need. It is important to me that mum's clothes, hair and appearance is clean and tidy. She is always 100% clean, tidy and smiling. Mum's room is always fresh, clean and spotless. Mum has been in this home just over 6 months. I feel that all my mother's needs are met, someone is always keeping an eye on her, or close by, making sure she is OK. Mum smiles a lot which makes my heart feel glad and gives me peace of mind. Thank you."

M G
carehome.co.uk rating: 5.00 out of 5

"I feel very much at ease that my husband is in this care home. I believe I made the right choice. The staff are so warm and reassuring always - I sincerely thank them for the love and care they are giving to both my husband and myself. God bless them all, their work is not easy, I have done such work in the past so I appreciate what they are doing."

Sheva W
carehome.co.uk rating: 4.00 out of 5