Reviews for Westlake House Care Home

"I have nothing but positive views on Westlake. My 97 yr old mum has been a resident for 18-months - over Covid and some of the most testing times for a care home management. The Westlake response was first class. All the staff - from management downwards - have been friendly and attentive to my mother's needs. The home itself is very well kept, all the furniture is recent, it's amazingly clean with fresh flowers and absolutely no bad odours! My mother presented with swollen and inflamed legs - however, with top care and good nursing they are back to normal - she can wear shoes again! Alongside this, a smart restaurant provides a good choice of 2 or 3 (nutritionally balanced) meals, access to hairdressing, manicure and pedicure etc. Not forgetting entertainment! This home offers outstanding care, and I am so happy my mother is in such good hands to see her through this time of her life."

John L
carehome.co.uk rating: 5.00 out of 5

"Enjoyed my stay, staff very caring."

Iris R
carehome.co.uk rating: 5.00 out of 5

"My father was at Westlake for Pallative care and was treated very well with a great deal of respect. The staff were friendly and helpful at all times."

Diana B
carehome.co.uk rating: 3.67 out of 5

"The care home is a very bright and friendly place and the staff are very helpful too. It's a pleasure to visit people here."

I L
carehome.co.uk rating: 4.00 out of 5

"Everyone is very friendly and welcoming. My father was looked after very well. Food very good, only one negative was length and time to answer call bell but appreciate staff are busy. Would also be nice to have a phone in the room to be able to contact relative directly. Every effort was made to make him feel comfortable and well cared for. Thank you to all the staff."

K B
carehome.co.uk rating: 4.25 out of 5

"The staff at Westlake are all very caring but I feel the house is extremely understaffed as the residents are left long periods of time waiting for staff to wash and dress them or take them to and from activities. I visited my mother 5 times in a 2 week period and witnessed this first hand. I came in at 11 am to find my mother had only just been showered. Her hair was still wet. I blow-dried it for her myself. We were half an hour late to a musical activity. We also had to wait over half an hour when going to a garden centre for residents that hadn't been got ready."

S C
carehome.co.uk rating: 3.30 out of 5

"The home is kept very clean. Staff are very helpful and polite. The meals are excellent homemade by excellent chefs. The activities are good. Everyone makes you feel very welcome."

S K
carehome.co.uk rating: 5.00 out of 5

"My mother sadly died yesterday at Westlake House Care Home. She had suffered from a short illness. From the day we first viewed the home, until the end, they couldn't have done more. Their kindness, compassion, warmth and love in caring for Mum was matched only by their professionalism. All the staff knew and looked after her as an individual and she felt totally safe and happy there. We are all so very grateful and thankful to have found you."

Karen R
carehome.co.uk rating: 5.00 out of 5

"I was made very welcome by all the staff here, they were all very kind and friendly. The food was good, the atmosphere in the home was good also. Overall it was a pleasant stay and I would certainly come again in the future."

I J
carehome.co.uk rating: 4.50 out of 5

"My mother lived at Westlake House from February to November 2019. She passed away there and the staff could not have been kinder, both to my mother and her relatives. Whenever I visited her, everyone was very welcoming and helpful and Mum was obviously very well cared for. It wasn't an easy time as her health was failing, but I knew she was in good hands and that made it easier. Thank you so much to you all."

Angela H
carehome.co.uk rating: 5.00 out of 5

"The staff are amazing, so caring, friendly and patient. I can't fault them. Definitely recommend the care home from this aspect. I found the food very hit and miss: mashed potatoes - a disgrace; very, very small portions for me. Steak and Kidney pie - delicious but so small. Perhaps offer double portions for the less frail user?"

M M
carehome.co.uk rating: 4.25 out of 5

"Why, when water is changed twice daily in the room is the drinking glass not changed? It can stay for re-use for days! As one of the few 'independent' temporary residents, might I suggest that we are provided with a booklet to explain every system? I have been left doing the wrong thing before someone bothered to put me right! Not quite the best approach."

Joyce P
carehome.co.uk rating: 4.91 out of 5

"My father went to Westlake House for end of life care and passed away peacefully there. The care and caregivers ensured that he died in peace, comfortable and with great dignity. The kindness and respect they afforded my father was astonishing. The people who work there light up the days for the residents with kindness, humour and excellent personal and medical care. The nursing staff and carers are well trained medically and in interacting with the patients. The home is attractively decorated and has a calm and peaceful atmosphere. There are many activities for those that want to and can participate. They put on a fun musical Christmas show this year. The food at first left something to be desired but has improved considerably. All homemade and the soups and desserts are excellent. Wine and beer are offered at lunch and the residents assemble in the lovely dining room and eat together if they want to."

Alison W
carehome.co.uk rating: 4.83 out of 5

"First Class in every respect - lovely staff, great food and beautiful building. Would recommend it unreservedly."

Anne C
carehome.co.uk rating: 5.00 out of 5

"My wife was only in Westlake House for 9 days before she sadly died. However, during that time the care provided by the nursing and carer staff was terrific and I cannot recommend Westlake highly enough. Thank you all so much."

Alan B
carehome.co.uk rating: 5.00 out of 5

"After due diligence, I picked Westlake for my elderly mum who needed nursing. I visited quite a few nursing homes before deciding on Westlake but as soon as I entered, my mind was made up. The welcome was fantastic. I was made to feel so welcome and could see that the staff were first class. Their attitudes, commitment, desire to please their residents astounding. Unfortunately, mum passed away recently but right till the end they ensured she was treated like she was royalty...nothing was too much trouble."

Noreen A
carehome.co.uk rating: 4.83 out of 5

"A very difficult time to give a proper review, however, the staff are all trying hard under the circumstances. I do feel that it should be possible to allow some entertainment from outside. This could be with entry and exit from the garden and socially distanced. Half an hour for visits is also too short."

J D
carehome.co.uk rating: 4.00 out of 5

"All staff show excellent professional care at all times, even under the difficult times we have experienced this year. Very happy with the service provided."

Linda G
carehome.co.uk rating: 4.92 out of 5

"Westlake House is an extremely well run and comfortable care home. The staff are both efficient and well qualified, I felt that my mother was very well looked after during her stay there. It gave me great peace of mind knowing she was in the right place and being cared for by people who really do care."

Clive F
carehome.co.uk rating: 4.08 out of 5

"My mother was at Westlake House for a short time. The staff were fantastic and they looked after her with dignity and care. I would thoroughly recommend this home, all the staff were very helpful and nothing was too much trouble."

Judy R
carehome.co.uk rating: 4.58 out of 5

"Mum has been a resident at Westlake House for 11 months now. Despite very challenging times for staff and family, the team at Westlake have given mum consistently high care for all her daily needs and welcomed her into their community at a time when it is difficult for family to be physically close."

Lesley
carehome.co.uk rating: 4.50 out of 5

"Mum was looked after with such care and kindness when she came out of hospital to convalesce at Westlake House after having had Coronavirus. The Manager and her team showed their professionalism, dedication and compassion when looking after Mum. Mum was able to make such good progress that she could return home."

Diana A
carehome.co.uk rating: 4.75 out of 5

"Really lovely staff, warm and welcoming. I feel really happy that my friend of 50 years is happy and cared for. I have not had a moment's concern. Lovely place."

B F
carehome.co.uk rating: 5.00 out of 5

"Due to the current Covid-19 issues, I am unable to access the premises and give a potentially better result which I suspect may be the case to the ratings. The ratings shown are from my observations via glazed screen and my initial entry into the premises before lockdown. I will be happy to reassess once we are released from lockdown."

Anthony P
carehome.co.uk rating: 4.00 out of 5

"My mother came to Westlake House as we were impressed with the whole package offered from the friendly staff who were all extremely helpful and caring. The team made my mother’s last days as comfortable as they could, the facilities offered and rooms are all impeccable with a wide choice and variety of food, I would highly recommend."

Edward F
carehome.co.uk rating: 5.00 out of 5

"I had a good feeling from the way I was treated on my first visit to see the home and this proved to be correct. My mum settled in amazingly quickly, describing the staff as kind, caring and respectful. I also find the staff kind and helpful and I particularly appreciate the efforts made to allow me to visit weekly, despite the Covid restrictions, through garden visits in the summer, then providing a ‘visiting pod’ before the weather got too cold, and introducing room visits as soon as they were allowed. Mum and I would both definitely recommend Barchester Westlake House."

Jane W
carehome.co.uk rating: 4.50 out of 5

"The care home is exceptionally clean, pleasant and the staff are very caring. I could not have had my mother put into a more suitable and stable environment of Westlake Care Home."

N B
carehome.co.uk rating: 5.00 out of 5

"My friend was transferred from another care home and can honestly say there was no comparison. Westlake is far superior in all aspects from care to facilities. Although she was not happy with having to be in there she has settled in very well and I am sure she will be very happy."

P O
carehome.co.uk rating: 4.75 out of 5

"As a family, we are over the moon with the care provided by the team at Westlake. Caring and attentive staff, amazing food, great choice of activities alongside warm and friendly management. Could not ask for more, highly recommended."

Catherine P
carehome.co.uk rating: 5.00 out of 5

"Westlake staff have provided my mother with excellent care since she first moved in 3 years ago. Her room is ideal for her needs and is warm and comfortable. She is now very frail, unable to move around much on her own and needs assistance with all activities of daily living, but is always well dressed and fed whenever I call in to see her. Staff members are always friendly and helpful, and keep me informed of any issues regarding my mother's care. Moving my mother to a care home from her own apartment was a major decision but I have no regrets whatsoever having chosen Westlake - absolutely the right move."

Michael G
carehome.co.uk rating: 4.42 out of 5

"My husband has been a resident in Westlake House for just over a month. It has been difficult for both of us to adjust to a new way of life. However, every member of the staff has made us welcome. They have been amazing and supportive, which has helped him to settle in and for me to appreciate their capable care and expertise. We both are more than thankful."

V H
carehome.co.uk rating: 4.73 out of 5

"Very good staff."

J B
carehome.co.uk rating: 5.00 out of 5

"I cannot speak too highly of the care and consideration given both to my husband and to me as a visitor. The staff are very caring and make us both feel as though we really matter to them as people with feelings."

Jean G
carehome.co.uk rating: 4.17 out of 5

"I was admitted to Westlake House Care Home for respite care after a fall at home when I needed hospital treatment. My husband had been a resident at Westlake House Care Home for nine months, so my family knew I would receive very good care. I am now a permanent resident."

O L
carehome.co.uk rating: 4.58 out of 5

"Our mum is currently a resident at Barchester Westlake House Care Home and had been for nine months following two weeks respite care. The home is always welcoming, extremely clean, warm bright and sunny. The staff are also very welcoming, caring, available to answer any queries etc. The residents are encouraged to dine together, if able, in the dining room. The food is always plentiful and flavoursome. There are activities daily which residents are taken to if unable to manage themselves. Westlake is not the nearest home to us however it was and is an excellent choice which I would not hesitate in recommending to anyone. There has also been a new manager appointed in our time, her door is 'always open' and the manager is an asset to the team along with the admin assistant, home administrator and the whole nursing team and carers. Mum is currently very poorly but I have peace of mind knowing she is cared for as well as I could if possible. Thank you to you all."

Debbie R
carehome.co.uk rating: 5.00 out of 5

"My father received two months of hospice care at Barchester Westlake House Care Home. The staff provided an incredibly high standard of care to ensure he was comfortable during his final moments. The family were able to spend many hours in the beautiful sunny garden with him. He enjoyed the delicious food and friendly atmosphere. Westlake House made such a difference to our family and I thank them deeply for going above and beyond in caring for my father. Their support meant that we made many precious memories at a very difficult and painful time."

Laura T
carehome.co.uk rating: 5.00 out of 5

"The staff and home were very inviting. Reception area was bright and welcoming. Everywhere looked clean and comfortable for residents and there is a good mix of outings and recreation. Had a lunch there and the food was good. My brother is being well cared for and seems very content."

Geoffrey F
carehome.co.uk rating: 5.00 out of 5

"My friend spent his last three months under your outstanding care and he couldn't have been in better hands. Although rather grumpy by nature, he appreciated what was being done for him. Thank you all for your kindness to him under these difficult circumstances."

Howard C
carehome.co.uk rating: 5.00 out of 5

"A really positive, friendly environment. Well-run with a "can do" attitude. Clean, well-kept environment. Care and attention given to welfare. Amazing positive care staff, considerable effort applied to food. Health and safety procedures top-rate."

Christopher D
carehome.co.uk rating: 4.75 out of 5

"Great care home, very friendly and helpful. Always able to get hold of someone if needed. Highly recommended, my mother seems to have settled in very well."

A F
carehome.co.uk rating: 4.83 out of 5

"Barchester Westlake House Care Home and all care staff are wonderful. Mum receives excellent care with humanity and respect. All in care are encouraged to get involved in the social events and to make friends if they want to but are not forced to. I would highly recommend Westlake House."

Debbie B
carehome.co.uk rating: 5.00 out of 5

"The staff at Barchester Westlake House Care Home are so very friendly, we couldn't ask for better care. The home is beautifully clean and the food was yummy. They are compassionate with the care they give to people they are caring for. We can't thank them enough."

Gillian L
carehome.co.uk rating: 5.00 out of 5

"Our mum came here needing a lot of care and all the staff have been there to help and support over the last few months, keeping us informed every step of the way, nothing was too much for them, always there to help in any way that they could to make Mum comfortable and in no pain."

T L
carehome.co.uk rating: 5.00 out of 5

"Very kind, friendly, caring staff. Always clean and fresh with very thorough housekeeping staff."

Judy B
carehome.co.uk rating: 5.00 out of 5

"An excellent place where my Mother is extremely happy and has settled very well. The staff are amazing/ Nothing is too much trouble. I can thoroughly recommend Westlake House."

N B
carehome.co.uk rating: 4.67 out of 5

"My father is looked after exceptionally well. His safety, well-being and care are not only catered for amazingly, but over and beyond our expectations. The nurses, carers and all the staff are wonderfully kind. The food is excellent! The room is kept spotlessly clean and his laundry is returned quickly and is always perfect. The activities are always a highlight of the day! Thank you Westlake. So much."

Carol F
carehome.co.uk rating: 5.00 out of 5

"Mum came to Westlake for respite care following a hospital stay. She's been a permanent resident for 2yrs now. We've found staff cares for Mum with empathy, dignity, and respect. Mum benefits from easy access to multi-agency support from the wider community NHS team, including community mental health support, community matron, audiologist, GP, and optician. There is a holistic focus on wellbeing and Mum enjoys her hairdresser and chiropody appointments and looks forward to the daily entertainment [especially musicians/singers]. The Westlake team has made day-to-day living achievable and enjoyable for Mum and has given peace of mind to the family, as well as supported a quality of life for Mum, we couldn’t achieve at home. From my first visit, I observed healthy interactions between the staff team and residents, speaking with kindness and respect. There is always a friendly welcome from the team and time to talk about Mum’s care. Mum now feels cared for and looks forward to each day."

Suzie O
carehome.co.uk rating: 5.00 out of 5

"I visited Barchester Westlake House Care Home, Horsham, in December along with several members of the town band. One of our long-serving band members is currently a resident in the care home and we thought it would be a lovely surprise for him if we visited to play a selection of Christmas carols. I cannot praise the staff at Westlake House enough, right from the very first phone call to arrange the visit, the communication regarding where and when to play on the day and organising the mini concert - everyone was so helpful. The reception we received from staff and audience was fantastic, Needless to say, our ex-band member was very surprised to see some of his friends again and I’m sure our mini concert will be remembered for a long time. The town band play at many events throughout the year and I can honestly say this was one of the nicest, most appreciative venues we have ever performed. Thank you, we will be back!"

Martyn S
carehome.co.uk rating: 4.17 out of 5

"Westlake House have been nothing but exemplary in regard to my grandfather's care. Having moved him from a very disappointing home, the staff at Westlake have gone above and beyond to make him feel at home. The cake received is beyond any of my expectations along with the food being served being like something I would expect from a 5 star hotel. I cannot recommend Westlake highly enough for their efforts and care. I am so glad we found them and I would highly recommend them to anyone looking for the care they deserve."

Alexander J
carehome.co.uk rating: 5.00 out of 5

"The staff are always welcoming and provide us on a regular basis with the current state of the residents. He is consistently happy, clean, smart and looks very well cared for. The facilities are immaculate, and the food is to a high standard."

Mark H
carehome.co.uk rating: 4.92 out of 5