Reviews for Wheatlands Care Home

"Because of Covid-19 I haven't seen my friend for over 12 months. I can't comment on her room as I have not seen it yet. I do know she seems very happy when talking on the phone. Medially she is looked after really well. I'm so pleased she resides there rather than being at home alone."

E G
carehome.co.uk rating: 4.82 out of 5

"Excellent experience with respite care. My husband settled straight away and was looked after by kind and caring staff. Will highly recommend and already provisionally booked for future respite care."

Christine S
carehome.co.uk rating: 4.92 out of 5

"The Barchester Wheatlands Care Home has given my mum absolutely wonderful care and love over the last 6 years. The staff really know her as an individual and respond to her changing needs with cheerfulness and professionalism. As a family, we are so pleased that mam is looked after so well. She feels safe and understood. We feel so grateful to the staff."

C R
carehome.co.uk rating: 4.75 out of 5

"I couldn't manage at home but I am contented at Wheatlands and always feel safe and secure."

E S
carehome.co.uk rating: 4.83 out of 5

"Wheatlands has looked after my brother-in-law very well. He had an enjoyable stay."

A C
carehome.co.uk rating: 5.00 out of 5

"Thank you to the staff of Barchester Wheatlands Care Home for the kind and considerate care of my Mum. She has been resident for 3 years and feels it is her home. The staff have such a knowledgeable and professional approach to their dementia residents, nothing is too much trouble."

Jayne V
carehome.co.uk rating: 5.00 out of 5

"My husband had been at the Wheatlands for respite for 3 weeks and am very pleased with how well they looked after him. I appreciate it very much."

C B
carehome.co.uk rating: 5.00 out of 5

"We are very pleased with the care our relative receives especially since she is now bed-bound and needs more personal care. She feels it is her home now and that the staff are her friends. It is reassuring that staff go out of their way to make sure she is kept as comfortable and cheerful as possible. We live quite a distance away and when we ring for an update, we always get a friendly greeting and our questions are answered thoroughly. Many thanks for the efforts of ALL the staff, particularly over the difficult period the world is currently going through."

Susan K
carehome.co.uk rating: 4.08 out of 5

"My sister has been a resident in Memory Lane at The Wheatlands care home for some time now. All of the staff there very kind and obliging, any request is dealt with in a friendly manner, nothing is ever too much trouble. When visiting we are always met with courtesy and smiles, this from the Gardners, Cleaners, Kitchen staff, Carers and Management, usually a quick ‘welcome’ chat is in order before duties are continued. The food prepared on-site is excellent with a daily menu in the reception area for all visitors to see. Anniversaries/Birthdays are celebrated with cake to share and every effort is made to make the day special. Health and hygiene are top priorities, and if there should be a health problem it is dealt with immediately and we are kept informed. Wheatlands is efficiently run and the staff and management have a good working relationship which is obvious by atmosphere at the home."

F D
carehome.co.uk rating: 4.75 out of 5

"My experience is very good. I have had help from all staff, a good relationship with them, and I have no problems unsorted with them. My room at the home is small, clean and comfortable with a lot of my own possessions."

K G
carehome.co.uk rating: 4.08 out of 5

"What a brilliant home all the residents are treated like family if I had to go into a home this would be the only one I would go to. The staff and manager cannot do enough for you so very lucky to have a home like this."

Sharon C
carehome.co.uk rating: 4.92 out of 5

"This for my husband has been in the Wheatlands Care Home for 8 weeks. He suffers from Alzheimer's I was filled with trepidation with regard to how he would cope and although sometimes a little sad, he has adapted and settled and seems to enjoy the chatter and company of the staff who are extremely caring. I have been so impressed by the friendliness and compression shown by the staff. The visiting Pod has been great for family and close friends. The manager and her staff maintain an aura of calm and gentle control and provide an excellent service to both their patients and families."

S W
carehome.co.uk rating: 4.55 out of 5

"This is a wonderful care home which is absolutely made bu its lovely staff who are so caring. My dad has been here for four years and is extremely happy. We have never had any cause for complaint or worry."

Tim W
carehome.co.uk rating: 5.00 out of 5

"I am very happy to be cared for at this care home. The staff are always helpful and polite. Medical care is excellent."

D M
carehome.co.uk rating: 4.83 out of 5

"My sister was a resident at Wheatlands for about 6-years with severe dementia, and she was very happy there. She was so well cared for, even loved by the staff. They also cared for my niece so well during this stressful time of her mum's illness. They helped her deal with the loss when the end came."

Rhydian T
carehome.co.uk rating: 4.17 out of 5

"I have been very well fed and occupied, and I have hopes of coming again, please."

Arthur M
carehome.co.uk rating: 5.00 out of 5

"Mum moved to the Wheatlands on 19/07/20. Due to covid restrictions, we have been restricted to outdoor visits, phone and FaceTime communication. All these have been good considering my mum's condition with Alzheimer's, which has progressed considerably. We are grateful for the care she is getting in these difficult times. The new visiting pod is good, although I think it is a bit clinical. Obviously for hygiene purposes. Look forward to normal times!"

Martin W
carehome.co.uk rating: 4.67 out of 5

"The staff at Wheatlands are so caring and understand Mum's personal needs and eccentricities. I have had the great sense of relief that mum ha been looked after during these challenging times of Covid, by such a great team."

Helen H
carehome.co.uk rating: 4.33 out of 5

"My husband came into Barchester Wheatlands Care Home on the 29th of June after a rapid decline in his Alzheimer's. During the past five months, I have felt my husband is well looked after and cared for. Support staff at visits have been so helpful, encouraging, kind and communicative. A couple of times a week I have phoned to ask how my husband is and have always been given time, care and detailed information. On the 28th of September, it was our 30th Wedding Anniversary and I had a visit booked. The Health Authority stopped visiting, I was upset, however, the care home arranged a card and a bouquet of flowers for my husband."

Sally G
carehome.co.uk rating: 4.67 out of 5

"Easy, just wonderful."

M H
carehome.co.uk rating: 5.00 out of 5

"I would not hesitate to recommend the Wheatlands Care Home. My mother was made very welcome and settled quickly, having had to move to a completely different part of the country. She has been a resident for 18 months. I can see the staff have a very good relationship with Mum and give her all the care and attention she needs. She enjoys participating in the many and varied activities and is always cheerful and relaxed when we see her. We are always made very welcome and enjoy the warm and friendly atmosphere and comfortable and attractive surroundings which must be lovely for the residents too. There is also a super menu on offer and we look forward to enjoying a meal with Mum when we can return to normal visiting. The lockdown situation has been managed really well and we have been kept fully informed. I have every confidence in the leadership and management of the Wheatlands to maintain these standards and the staff who also achieve them."

Louise S
carehome.co.uk rating: 4.83 out of 5

"This home is the best I have found, it is so refreshing to find the quality of staff from the manager to the domestics. They are so caring nothing is too much trouble I will always be so very grateful to everyone who looked after my mom. Thank you, everyone."

S P
carehome.co.uk rating: 5.00 out of 5

"Thank goodness Mom is a resident at Wheatlands Care home, Much Wellock, during the COVID-19 pandemic. The care and attention she has received during this crisis has been outstanding under very difficult circumstances and has kept her safe, secure, and healthy. All staff has made huge personal sacrifices to achieve the highest level of care and attention provided and we thank you all most sincerely. The benefits of the Wheatlands being part of a large organisation became apparent during the crisis with PPE for staff and testing for all carers and residents being made available sooner than many other care homes. The availability of FaceTime is also appreciated when face to face contact is not available. The foregoing has given us comfort and reassurance Mom is in the best possible place for her continued wellbeing. Thank you."

R R
carehome.co.uk rating: 4.92 out of 5

"Absolutely brilliant, couldn't fault them. They've been a great help and very accommodating to individual specific needs. Can't thank them enough."

Denise G
carehome.co.uk rating: 5.00 out of 5

"It's never an easy decision to place your loved one in a residential care home, there are so many factors to consider. My mother moved in December 2024 (a difficult day for all concerned), she has mixed dementia and my father could no longer cope. The support we have received from the team at Wheatlands has been exceptional. The manager and I, have been communicating for at least 18 months, waiting for the right time and availability. She has listened to me every step of the way, which gave me huge confidence in the fact that Wheatlands would be the right 'home' for Mum. The members of the team that I have met are friendly, kind and compassionate, they treat everyone with a level of respect that you rarely see these days. I for one can't thank them enough. At last, I can sit back and relax knowing that Mum's needs are being met and that the team will also keep an eye on my father for me as he is a 'regular' visitor."

T C
carehome.co.uk rating: 4.17 out of 5

"Visited a long term friend and found the home to be warm and friendly. Greeted at reception and offered a warm drink and slice of cake. Staff very friendly and approachable. Would highly recommend this home."

C H
carehome.co.uk rating: 4.42 out of 5

"My mum arrived a year ago at the Barchester Wheatlands Care Home for permanent care which was an emotional time for her and for all of us children. We cannot believe the worry that has been taken off our shoulders. Mum really enjoys her life at the Wheatlands. The care team are dedicated, caring and best of all, 'fun' individuals who together create an incredible team! We are always welcomed too with a huge smile and a warm hug."

Helen R
carehome.co.uk rating: 4.92 out of 5

"My uncle has been well cared for and is thriving, the carers are lovely, nothing is too much trouble for them. Food is lovely and rooms and the home are clean, it is more like a hotel than a care home. The family of the residents are treated like family also."

D L
carehome.co.uk rating: 5.00 out of 5

"I have visited our friend in the dementia unit. From the moment I entered, there was a warm, helpful and friendly welcome. Loved the displays along the corridors. It was obvious that the staff were caring and knew the residents well. On Sunday, which was my third visit, two of us joined our friend for Sunday lunch. This was first-class and served by attentive staff. It benefitted our friend who felt she had gone out for lunch. I am very impressed how this very active lady has settled, which is so good to see. Very impressed with the activities. It is so vital to stimulate the residents. The best home in such a lovely setting. Well done."

Jill B
carehome.co.uk rating: 5.00 out of 5

"My mum stayed at the Barchester Wheatlands Care Home for three weeks while we did renovations to her home. Mum's mental and physical needs were cared for with happiness, dignity and kindness. Thank you all staff, I would highly recommend the Wheatlands."

Alison R
carehome.co.uk rating: 5.00 out of 5

"My aunt is well cared for and enjoys all of the activities that take place, and is always complimentary of the food, especially the soup. All of the staff were all friendly during my visit and couldn’t do enough to help. All of the family are so happy that she is in such a warm and friendly environment."

T W
carehome.co.uk rating: 5.00 out of 5

"I took my grandsons to the Barchester Wheatlands Care Home to partake in their Easter egg hunt. The event was well organised by their activities team. The care staff involved all residents and the enjoyment of both residents and visitors was clearly visible. A wonderful team and a beautiful home. Thank you, especially to their Easter bunny for making it a wonderful family day."

Caroline B
carehome.co.uk rating: 4.83 out of 5

"The Wheatlands has a lovely atmosphere. it is clean, well decorated and is a very friendly and welcoming place. My very elderly aunt is being well looked after and there are lots of imaginative activities laid on. I would recommend it."

B M
carehome.co.uk rating: 4.58 out of 5

"Committing your parent or loved one to a care home is one of the harder decisions you will have to make in life. The next difficulty is finding somewhere that you are completely and utterly happy for them to live. I was lucky a friend recommended Wheatlands, his mother had lived there. It was during the first year of Covid, which made things more difficult, but management made it possible for me to view the home and my mother's potential room. I thought it was lovely and the staff were friendly and helpful, so a decision was made and Mum moved in. Since then, I can honestly say that I have become friends with many of the staff and some of the residents, more importantly, Mum thrived and gained some ground against her dementia once she was supported in her everyday life. She enjoys the company, likes the meals she is offered daily."

Nicola C
carehome.co.uk rating: 4.50 out of 5

"Wheatlands Care Home have gone above and beyond in supporting me and helping with my needs, while my mother has been residing with them. From the first initial contact and enquiries to helping me understand funding and keeping me up to date with events in the home and the individual care of my mother. I’m having to arrange this care at a distance living some 5 hours travel distance away and having to fit in visits with work has been a challenge and a guilt trip. The staff at Wheatlands have always helped, been patient with my anxieties and supported me along the way. My mother is a very private person and has found the need for help and asking for help different but the team leader is well aware of this. If there have been any concerns about my mother’s health and wellbeing I have been contacted and kept informed. Putting a parent into care is not a choice that is easy for anyone but I would recommend Wheatlands if you find yourself in the position."

M C
carehome.co.uk rating: 5.00 out of 5

"We cannot comment on the room as she has recently moved to Memory Lane and we have not seen the new room due to lockdown and restrictions on visitors. The original room was excellent. However, the bed and linen were a little disappointing, when compared with the overall decor of the home, which is outstanding, along with the care and facilities provided."

R G
carehome.co.uk rating: 4.82 out of 5

"We have been so thankful that Dad was referred to Barchester Wheatlands Care Home. It is the perfect place for him. It's lovely to know some of the staff by name and everyone seems to have and show a genuine love for Dad. Thank you. Our only problems are Dad's missing boxer shorts from the laundry and items of Dad's which have gone missing. I understand how difficult it must be in this environment to prevent and keep on top of such things."

Steve W
carehome.co.uk rating: 4.50 out of 5

"All staff are pleasant and seem to interact well with my stepmother. My stepmother seems as happy and safe as can be and content."

Kim W
carehome.co.uk rating: 4.33 out of 5

"Wheatlands feels like 'home' and all staff have been supportive of Mum and family at a challenging time of change. The food is good-fresh and served as an experience. Good to see a variety of activities for residents. Staff warm and welcoming."

S N
carehome.co.uk rating: 4.92 out of 5

"The home is beautifully decorated and furnished. The staff are very approachable and have built a good relationship with my dad and he has settled in well."

D M
carehome.co.uk rating: 5.00 out of 5

"All the family and I would like to say a big thank you to the manager and the team at Wheatlands Care Home for helping my Mum to settle into her new home. We are in awe of all the hard work you have done and continue to do to ensure Mum is comfortable and her needs are met. The atmosphere at your home is positive and welcoming from the moment you step in through the front door. Nothing is too much trouble, which helps to put our minds at ease. Keep up the good work, it is recognised and appreciated!"

Sue W
carehome.co.uk rating: 5.00 out of 5

"Fantastic environment, Mum is well cared for and happy in her own little world. Thank you for looking after her so well. Staff are brilliant."

Karen H
carehome.co.uk rating: 5.00 out of 5

"My mother was cared for almost for the last 2 years of her life, she was treated with dignity understanding and love. The home felt more of a good standard hotel whilst able to give the personal care required. This allowed my mother to safely live out the last years of her life in a safe and caring environment which we are so grateful for."

N A
carehome.co.uk rating: 4.42 out of 5

"I could not be happier about the experience and care that I've received from all the staff during my time spent here. Everybody has been wonderful! Thank you to everyone involved."

K B
carehome.co.uk rating: 4.92 out of 5

"Awesome care home with the friendliest of staff. Nothing is ever too much trouble, and my grandmother is very happy here. There are often activities happening to keep the resident's minds and bodies active. Overall, a fabulous place to reside."

Victoria N
carehome.co.uk rating: 5.00 out of 5

""Wow", what an amazing, warm, friendly home. The atmosphere was delightful. The staff were very professional and accommodating. The general manager is a credit to the company, displays such a friendly personality and takes time to listen and speak with you."

Sarah A
carehome.co.uk rating: 5.00 out of 5

"My concerns have been listened to and questions answered. I feel that staff have the best interests of my mother at heart and are striving to do their best for her."

Susan S
carehome.co.uk rating: 4.58 out of 5

"Like so my mother craved independence but eventually, it became inevitable. I am very impressed with the care and consideration experienced so far. It has made a fairly traumatic event quite easy and the family feel confident that the right decision was made."

Neil E
carehome.co.uk rating: 4.83 out of 5

"I rate this care home as first class. The Management, Carers and Support Staff, in my opinion, are dedicated, kindly and compassionate. I can vouch for this because I have stayed for three separate weeks respite care in 2017. My wife, who has vascular dementia cannot receive better 24-hour care than she currently receives at The Wheatlands. Full marks to Barchester for ensuring this quality of care."

John C
carehome.co.uk rating: 4.58 out of 5

"Very happy with the way Mom is cared for. Staff are always cheerful and happy. They always welcome us like family and keep us informed of Mum's condition."

Olwen M
carehome.co.uk rating: 4.17 out of 5