Reviews for Woodside House Care Home

"The admin assistant always offers a warm welcome with a big smile. She is the first port of call as you arrive. She is always there for us and at times I need a big hug. In fact, all of the staff are exceptional, all mixing different roles so that they can cover each other. Always with a 'hello' when I see them. Unfortunately, my Dad is bedridden and he cannot join in on any activities, due to lack of mobility and Alzheimer's. We visit him every day, just so we're around him and when I know I can't be there, I know he is well looked after. My Mum also had a stay following a half knee op and the staff were exceptional during this time too."

P F
carehome.co.uk rating: 4.42 out of 5

"The admin assistant always offers a warm welcome with a big smile. She is the first port of call as you arrive. She is always there for us and at times I need a big hug. In fact, all of the staff are exceptional, all mixing different roles so that they can cover each other. Always with a 'hello' when I see them. Unfortunately, my Dad is bedridden and he cannot join in on any activities, due to lack of mobility and Alzheimer's. We visit him every day, just so we're around him and when I know I can't be there, I know he is well looked after. My Mum also had a stay following a half knee op and the staff were exceptional during this time too."

P F
carehome.co.uk rating: 4.42 out of 5

"Staff are always friendly, warm and caring. The team have cared for my mum so well, supporting her more as she has needed more help!"

Guy L
carehome.co.uk rating: 4.91 out of 5

"Staff are always friendly, warm and caring. The team have cared for my mum so well, supporting her more as she has needed more help!"

Guy L
carehome.co.uk rating: 4.91 out of 5

"Barchester Woodside House Care Home is absolutely amazing. All the staff from carers, admin, activities and housekeeping are wonderful, helpful and friendly. Nothing is too much trouble and there is always someone willing to assist you. There is always different activities and outings for everyone to enjoy. Lots of fun every day."

D P
carehome.co.uk rating: 5.00 out of 5

"Barchester Woodside House Care Home is absolutely amazing. All the staff from carers, admin, activities and housekeeping are wonderful, helpful and friendly. Nothing is too much trouble and there is always someone willing to assist you. There is always different activities and outings for everyone to enjoy. Lots of fun every day."

D P
carehome.co.uk rating: 5.00 out of 5

"My mum was happy and relaxed. She is well cared for and needs for nothing. She is clean and comfortable and relaxed."

J W
carehome.co.uk rating: 5.00 out of 5

"My mum was happy and relaxed. She is well cared for and needs for nothing. She is clean and comfortable and relaxed."

J W
carehome.co.uk rating: 5.00 out of 5

"My mother needed an urgent respite location due to limited mobility, health, and food intake. Woodside were welcoming, friendly, and addressed Mum's care needs to an exceptional standard. After 4 weeks she's walked out with a promise of continued improved progress."

Darren P
carehome.co.uk rating: 4.17 out of 5

"Mum has only been in care for only the last four months. All the family are very happy with all the care and help mum is getting. Staff very good."

Geoffrey B
carehome.co.uk rating: 4.58 out of 5

"My sister has only been in Woodside House for two and a half weeks and so far the care, kindness of the staff to everyone at all times (residents and visitors alike) is outstanding. The food seems very good, the rooms are kept very clean and fresh. The standard of laundry care is excellent. Clothes all nicely presented when brought back, care obviously taken with them. My expectations of the home has been reached and far exceeded my initial hopes, far better than I could have hoped for in all ways. Thank You."

Jenny S
carehome.co.uk rating: 5.00 out of 5

"Mum has been here for 10 days, the place is lovely and clean, all the staff are friendly and helpful. When we asked for staff to take mum to the toilet they did so very quickly - the food looks lovely and the staff are encouraging mum to eat and spend time doing this. All in all we as a family are pleased with this care home."

Diana M
carehome.co.uk rating: 4.25 out of 5

"My husband and I have been happy with the care and attention he has received since being admitted in Barchester Woodside House Care Home. I have found the staff to be exceptionally pleasant and approachable and I know my husband feels the same. I have never been concerned about leaving him here and feel everybody is doing their best for him."

Lynda L
carehome.co.uk rating: 4.50 out of 5

"Our mum/mother in law has been in the home since August 16, where we are really pleased with all the help and support we get from the staff when we visit regularly. They could n't be more helpful. She is much safer than living at home, where she was really struggling. We would like to wish all staff at Woodside House a really happy Christmas and a great New Year 2017."

Steve and Angela
carehome.co.uk rating: 4.92 out of 5

"The atmosphere at this home is excellent. All staff are very friendly and helpful. Everything seems to be about patient care and I cannot fault it."

Sandra H
carehome.co.uk rating: 5.00 out of 5

"My wife has been a resident of Woodside House care home for just over 8 months and I cannot speak highly enough of the treatment which has been afforded her. The staff have always been attentive and efficient and mindful of my wife's condition. I believe we owe my wife's life to the staff at Woodside because they spotted the first signs of pneumonia when she first arrived in August 2016 and their quick thinking allowed the emergency services to administer antibiotics before the infection was allowed to develop. Thank you Woodside for looking after my wife so well."

Richard W
carehome.co.uk rating: 4.67 out of 5

"I am glad to say that I think things will improve with the new staff appointments. My husband's care is very good and he is well looked after and seems to be happy."

J F
carehome.co.uk rating: 4.25 out of 5

"I am pleased to see new staff in senior roles as I felt standards had dropped in recent months. I certainly have faith in the new staff. The carers as always are great, though I feel some could benefit from more training in positioning of residents in chairs/wheelchairs as I frequently find my husband in a poor position. Glad there is a new lead chef too, as the food has been rather poor."

S M
carehome.co.uk rating: 3.92 out of 5

"My wife attended on a one week respite break, suffering from dementia. She was well looked after and I would have no hesitation in using the service again. I found the staff very friendly and cooperative."

Kenneth F
carehome.co.uk rating: 4.08 out of 5

"In my view, the home is everything I could wish for, for my wife. I have no problems at all and all the family are very happy."

Stephen J
carehome.co.uk rating: 4.50 out of 5

"Mum has been here two years. She has settled well and mostly happy. I feel although the staff work well, there are times when the residents are left longer without any stimulation than I feel is good for them. Mostly, the staff are friendly and helpful. The cleanliness is very good in rooms etc. Some personal care is not always as good: nail cutting and hair washing could be improved. As no place will ever be 100%, the home does well."

S B
carehome.co.uk rating: 3.58 out of 5

"My brother has been in the Barchester Woodside House Care Home for 18 months. He is always in pain with multiple fractures in his spine and ribs. He is slow in his movement and speech. He also has a bed sore which is taking a long while to heal. The staff look after him well but everyone is so busy and he would like to have someone to listen and talk with him and comfort him with his health concerns. He would like to discuss his medications with a doctor but has been unable to see one. Because he is in pain he is not happy. The staff are all very nice and do their best in the time that they have."

Anne B
carehome.co.uk rating: 3.58 out of 5

"Due to major upheavals, things at Woodside House have turned around. The care staff are very happy and extremely helpful. The residents seem happy and settled. The introduction of a tea trolley has proven very popular. After a short break of the activities being limited the new staff have lots of exciting things in store for residents. All the staff at Woodside House communicate to residents. The only improvement I could see is communication to families by using modern technology i.e. Text message and emails."

K I
carehome.co.uk rating: 4.33 out of 5

"A good nursing home. The staff are kind and attentive. The home is clean and seems to be run efficiently. There is enough staff. There is a pleasant atmosphere in the home with a choice for the resident of how much time they spend with others and how much in their room, my wife is happy here."

Philip H
carehome.co.uk rating: 5.00 out of 5

"I have found the home extremely well run with compassion. The staff are very caring and friendly and go about their duties efficiently. The level of nursing care is very good and I am kept fully informed in all circumstances."

David C
carehome.co.uk rating: 4.25 out of 5

"Our mum has dementia and she is in the dementia unit where she's looked after well. She enjoys the food. We know not to worry because she is safe more than being at home. Her recliner chair helps her not to fall. Thanks to the staff for her care you all do an amazing job. Well done to the manager on "good" from CQC."

S K
carehome.co.uk rating: 3.92 out of 5

"We have been very pleased with my wife's care and attention all the time she has been in Barchester Woodside House Care Home. The staff are very friendly and caring and treat my wife with respect and patience."

B S
carehome.co.uk rating: 4.00 out of 5

"The staff are considerate and helpful. The condition of the building is good. The rooms are clean and comfortable."

J L
carehome.co.uk rating: 4.00 out of 5

"My dad is receiving end of life care in Woodside. The kindness and thoughtfulness of the staff is unbelievable - they are looking after all of us - I have been asked by everyone if they can do/get anything for me, and they are so caring of my dad. I thank them all from the bottom of my heart."

Rachel S
carehome.co.uk rating: 4.91 out of 5

"The care my parents received at Woodside House for dementia and general nursing needs was of such excellence that I have continued as a volunteer in the home since their deaths, playing the piano and enjoying music with residents each week. As 'part of the furniture' I quietly continue to see management structures, natural teamwork and genuine compassion which encourage and enable residents and staff to reach out to each other, despite advanced dementia. Life is worth living at Woodside and this is the care I would wish for myself. Clearly, I can no longer comment on all the questions below (rooms, security, value for money) and so have ticked 'good'. My opinion of the food is strongly influenced by the wonderful tiny cakes offered to residents and visitors - especially the brownies!"

Heather E
carehome.co.uk rating: 4.42 out of 5

"Mum seems to be well looked after on the whole. The staff are all very friendly and helpful. Small issues have arisen but have been dealt with satisfactorily. Mum enjoys the food and the activities. She has a pleasant room overlooking the gardens. Everywhere is kept clean and well maintained."

Helen H
carehome.co.uk rating: 3.92 out of 5

"Very pleasant, all staff are friendly and helpful. Lovely, clean rest home with nice furniture and pictures."

Lucy S
carehome.co.uk rating: 4.25 out of 5

"The staff at Woodside House Care Home are all very caring towards the residents. They all have a calm, unhurried approach and treat each resident as the individual person they are. On our very first visit, it was very obvious that the residents are very well cared for and small touches such as a string of pearls of a nicely tied scarf completed the cared for appearance."

R P
carehome.co.uk rating: 5.00 out of 5

"We moved my mother, aged 92 and suffering from dementia into Woodside House two days ago. The manager and all her staff have made the process a lot less stressful than I feared. The warm welcome and immediate attention to mum's needs reassured me that we have made the right decision in choosing Woodside House."

M L
carehome.co.uk rating: 5.00 out of 5

"Overall good. I was only there for 1 week. I had a problem with one member of staff not wanting to help me when I needed it. Looking back this happened 2 or 3 times during my stay. The worst part was when I got home finding that my pressure sock was on upside down causing deep grooves in my leg and a swollen foot. I think this member of staff had a problem with me."

L C
carehome.co.uk rating: 3.73 out of 5

"We are extremely pleased with the care our elderly cousin is receiving. Although she cannot move very much she always seems to be comfortably placed in her bed with things she needs near at hand. The staff seem to be very gentle and caring. Our cousin's room is always tidy and pleasantly fragrant. Thank you to all the staff at Woodside!"

Wendy R
carehome.co.uk rating: 4.45 out of 5

"My wife was transferred to Barchester Woodside House Care Home from Norfolk and the hospital on the 20th September 2017 for palliative care and died there on 20th December 2017. I could not have wished for a more kind, considerate and caring place for her to end her days. In my experience, staff from manageress, nursing staff, kitchen staff down to the cleaners were so helpful. The food was of excellent quality and nicely presented."

Kenneth B
carehome.co.uk rating: 4.27 out of 5

"From our initial contact and on a daily basis we have nothing but praise for Woodside. The relief at having my mother cared for in such an environment is huge."

Sheila V
carehome.co.uk rating: 5.00 out of 5

"Staff all friendly and helpful."

Mike M
carehome.co.uk rating: 3.83 out of 5

"Staff very pleasant and helpful. Found improvement since Mum has been here. Staff always helpful when questions asked. Understand Mum getting attention and care. Think fees are expensive."

J K
carehome.co.uk rating: 4.92 out of 5

"Woodside house has come on in leaps and bounds since the new manager was appointed. The activity team has been supported in getting more entertainers, which makes all residents happy. The staff are really kind and caring towards all residents."

D C
carehome.co.uk rating: 4.42 out of 5

"I visit a resident at Woodside House every week and am always thankful to find a high standard of hygiene and cleanliness maintained. The friendliness of the staff and carers is wonderful and they do very well to give loving care to their residents and those who came to visit."

A W
carehome.co.uk rating: 5.00 out of 5

"All staff always treat my relative with courtesy and compassion. His care is always at the forefront of all their actions. They keep me fully informed of any incidents concerning him and I am fully included in any decision-making regarding his care. The management is extremely approachable if I have any queries."

P C
carehome.co.uk rating: 4.75 out of 5

"Very friendly staff and nurses are always very helpful. My sister and I have every confidence knowing our sister is being cared for she seems happy and content but knowing she is being well cared for is very reassuring."

Nola K
carehome.co.uk rating: 5.00 out of 5

"My wife was admitted to the nursing home from hospital with great care and dignity. The deputy manager and all the staff have been extremely helpful and kind at all times through her stay. We could not have wished for better treatment. The manager introduced herself and was very professional in her position. The food was excellent at all times and the premises have achieved 100% effort for everything "Well Done"."

R R
carehome.co.uk rating: 5.00 out of 5

"My Mum has been at Woodside Care Home for nearly two years and my wife and I visit around three times per week (prior to lockdown) and we are completely satisfied that she is being looked after very well. The staff are very friendly and accommodating. I would like to thank them all for their commitment during an extremely trying time."

Doug M
carehome.co.uk rating: 4.83 out of 5

"I feel very safe and happy here. The staff are very friendly and happy and make me feel safe and secure."

D S
carehome.co.uk rating: 4.75 out of 5

"My family and I have been most impressed by the loving care shown to our mother, in particular, during the lockdown. This has been an anxious time for us, but we have felt confident that Mum is being well looked after. She seems happy when we phone and visit."

M H
carehome.co.uk rating: 5.00 out of 5

"Since March we have been on lockdown. I could phone any time to see how he was. I have had five visits. Two in reception and three in the garden and most enjoyable. All of the staff have a very professional way with them."

S J
carehome.co.uk rating: 5.00 out of 5

"Before coming to Barchester Woodside House Care Home, I always thought care homes were not a nice place to be however I couldn't have been more wrong. The care provided to my gran was more than I could have ever hoped for. The entire staff were warm and professional from the first viewing until the end. The home was always clean and organised."

A Q
carehome.co.uk rating: 5.00 out of 5