Medical care FAQs

There are several steps in this process and there are posters in reception of our homes on our customer contact procedure.

Our staff are all trained for palliative care, and we do all we can to make residents feel comfortable and peaceful, and support relatives during this difficult time.

We will work out the best arrangement for you. We keep the primary contact telephone number close and readily available and contact you with any updates or health concerns.

We are proud to run an accredited Dementia Care programme, which focuses on the training an enhanced quality of dementia care and improved quality of life experienced by residents.  We understand each person has a unique experience living with dementia or living with sensory impairments, so care will be dependent on us getting to know the person closely and evaluating their needs.

The Weekly Fee does not include accompanying residents to medical, hospital or similar appointments;  but we can arrange such accompaniment which will be charged separately at a reasonable rate, for example at the rate of national living wage per hour x 1.85 per hour for attendance by a carer which is outlined in our contract.

This is dependent on the needs of the individual, but our highly trained care team monitor our residents and notice and report changes in the person they care for. If medical assistance is required our practice is to call on the emergency services as soon as possible, and let the next of kin know immediately after.

We often take residents to opticians or chiropodists or other such visits and often provide the option of supplementary services including chiropody in our homes.  Please enquire at the home you are looking at for more detail.

Our homes generally have very good connections to local doctors’ surgeries and medical practitioners and can help to find one that is suitable for the resident. Often residents choose to keep their own doctors but we understand moving to a care home can make this difficult.

Yes, it is all dependent on the individual and their needs.

Of course. This will be part of the care assessment.

We do our best to accommodate each person in the best way, but can’t guarantee as we do have an equal opportunities approach to recruitment.

We will do our best to accommodate changing needs but this will depend on the specific circumstances. We ensure the most appropriate care and in the case that the placement is no longer suitable we will need to reassess. The needs of the person involved are at the very forefront of that assessment.

This is proactively encouraged- we want residents and their families to have their needs seen and heard, and encourage open and transparent communication whilst respecting the wishes and privacy of the resident. Relatives are invited in for formal care reviews every 6 months and as needs change.

There is a key worker system in place where residents are allocated to senior care staff for resident reviews.