Reviews for Austen House Care Home

"Austen House is excellent! The staff team are very caring and always keep me informed of anything I need to know! They do excellent jobs looking after and caring for my parents."

Byron H
carehome.co.uk rating: 5.00 out of 5

"Excellent staff. The care provided to my mother is exemplary. Nothing seems to be too much for them to do."

A B
carehome.co.uk rating: 5.00 out of 5

"This has been a difficult time for everyone, my mother moved in just before lockdown. All staff have been kind and have kept us up to date with changes. Mum has continued to do activities and seems to be very happy. Skype has been wonderful for us to keep in contact. She seems to have made lots of new friends. My experience of visiting prior to lockdown was good, the meals are excellent."

J F
carehome.co.uk rating: 4.67 out of 5

"My sister moved to Austen House in May 2017, she had an acquired brain injury after an aneurysm and after a spell in rehab, and lacking any specialist care home we chose Austen House, as it was in the area she wished to remain. First impressions were it was a clean and pleasant environment with caring staff. My sister settled in quite quickly and as a family we were always welcomed. My sister's brain injury made communication quite difficult for her but over the next few years the staff became very adept at understanding her needs, better than her family, sometimes if I was visiting and she was trying to make me understand something I would have to get one of her carers and more often than not they would be able to tell me exactly what she wanted. My sister was extremely happy at Austen House and the staff seemed to be really fond of her, spending time with her and encouraging her communication. Her room was always nice and clean and she always looked well cared for."

Alison
carehome.co.uk rating: 4.33 out of 5

"I enjoy it here."

J W
carehome.co.uk rating: 5.00 out of 5

"Staff is most helpful and food good. Lovely gardens, etc. and nice walks."

Patricia B
carehome.co.uk rating: 5.00 out of 5

"My dad was very reluctant to be moved from his flat in London but very quickly accepted that Austen House was to be his new permanent residence. He had his own room which was nicely furnished and clean and was allowed items from home to make him feel more at ease. There was a daily menu available and any requests for something different were catered for if possible. The staff were friendly and accomodating to my dad's medical and personal needs and went the extra mile on numerous occasions to make him comfortable. Whilst on the face of it, the fees seemed expensive, his standard of living was high compared with other care homes that I had visited who were only slightly less expensive."

Ken B
carehome.co.uk rating: 4.50 out of 5

"My partner has terminal lung cancer and was transferred from the hospital to Austen House on 9/11/19 to receive end-of-life care. He died on 14/12/19. The care he received was exemplary. From the manager down, all the staff were friendly, caring and professional, and as kind, to me, as they were to him. The home was clean and bright, and well-run and lively, with plenty of activities going on. The fact that my partner felt comfortable and cared for in the home, made a traumatic time more bearable."

M D
carehome.co.uk rating: 5.00 out of 5

"I write on behalf of my husband who was admitted from the hospital on August 10th, 2020. After he was settled I spoke with the manager on the phone and she was kind, empathetic, and reassuring about her patient. I was only able to 'visit' from the garden but could see he looked comfortably ensconced in his room that looked clean and bright. The staff were very helpful. I have filled out the introductory booklet as required and found the information required sensitive, searching, and relevant. I am unable to assess some areas below as COVID-19 is restrictive."

L Z
carehome.co.uk rating: 5.00 out of 5

"The staff are very pleasant, helpful and hard working. The premises is clean and tidy and I feel comfortable knowing my grandmother is in good hands!"

A R
carehome.co.uk rating: 5.00 out of 5

"My father was admitted to Austen House from hospital with Parkinson's and dementia. From the moment he was there he looked so comfortable and in a way happier. The room was clean tidy and spacious. I loved the way that every single staff member knew who my Dad was when his name was mentioned. It felt like a personal touch. I couldn't fault a single thing and commend everything they do there. They looked after my father with the utmost professionalism which the manager should be extremely proud of. I would like to express my sincere gratitude for everything the staff do for their patients in Austen house. I would also like to thank the manager for everything, she is a true professional and always there to help. Thank you all."

Mark H
carehome.co.uk rating: 4.58 out of 5

"My Mother has been living in Austen House for five months now; we have been very pleased and impressed by the professionalism and care shown over the initial moving in period, now she has settled we have seen how the support continues to grow. All the staff show relentless care and love to my Mother and have helped the family keep a very close link to her over these testing times, it seems nothing is too much effort."

Steve
carehome.co.uk rating: 4.58 out of 5

"Generally the standard of service, courtesy, cleanliness and food has been good. Any drawbacks are due to language difficulty in everyday communication and exchanges."

Syed Z
carehome.co.uk rating: 5.00 out of 5

"Everything excellent."

Jocelyn B
carehome.co.uk rating: 5.00 out of 5

"Nice staff."

Liz W
carehome.co.uk rating: 5.00 out of 5

"Really caring, very kind and supportive."

M H
carehome.co.uk rating: 4.91 out of 5

"Since my wife first came to Barchester Austen House I have noticed an improvement in her and I put this down to the first-class care and attention of all the various carers looking after her. All the staff that I have met have treated her with care and courtesy and have been helpful to me also."

David R
carehome.co.uk rating: 5.00 out of 5

"People are kind and friendly. Nice building, rooms, lounge and great choice of food especially for lunch. Room refreshments morning and afternoon. Wide range of activities (just started after lockdown). Skype and phone and visiting options."

M A
carehome.co.uk rating: 4.92 out of 5

"I am happy with everything. Friendly staff, tasty food, clean place, relaxing and safe."

J P
carehome.co.uk rating: 5.00 out of 5

"I am feeling comfortable and safe."

H T
carehome.co.uk rating: 5.00 out of 5

"Friendly environment. Tasty food. Good care."

Ronald P
carehome.co.uk rating: 5.00 out of 5

"They are very good and they look after him. He is very happy at Austen House."

V W
carehome.co.uk rating: 5.00 out of 5

"Staff very cheerful and helpful."

J P
carehome.co.uk rating: 5.00 out of 5

"I am extremely happy with the care my mum receives. It's heartbreaking watching her suffer from dementia but knowing she getting the care and support she deserves and needs helps."

Sarah S
carehome.co.uk rating: 5.00 out of 5

"Always friendly and quick to help."

J S
carehome.co.uk rating: 5.00 out of 5

"This is my first visit to see my brother and it was a joy meeting the staff who were only too pleased to speak to me about my brother. This is somewhere I would go if I have to live in a home. I am very grateful for the care he is receiving. Thank you."

R T
carehome.co.uk rating: 5.00 out of 5

"Austen House Care Home equals excellent care of residents and hospitality to families. So good I have encouraged my friends with elderly relatives to check out Austen House. From friendly welcome in reception, all the home staff are approachable and helpful, professional and friendly... excellent meals. My dad is receiving the right level of care to suit his needs. He is loved, supported and encouraged to participate in all activities. Thanks for the excellent caring service."

Jacqui B
carehome.co.uk rating: 5.00 out of 5

"Following a change in personal circumstances, it became necessary for my mother to move to Austen House, She was very concerned and did not expect to be happy here. Against all expectations, my Mum settled in within just a couple of days and now eight months later is having the most wonderful time. In fact, we have both said we wished we'd done this years ago! From the management to the carers, the entertainment and the kitchen, the staff are incredible. Absolute 5 stars from us."

Sue B
carehome.co.uk rating: 5.00 out of 5

"The best."

P G
carehome.co.uk rating: 5.00 out of 5

"Austen House is a special place full of special, talented people. The staff are wonderful."

F S
carehome.co.uk rating: 5.00 out of 5

"Pleasant surroundings. Extremely kind, friendly and caring staff. Most important the resident is happy. Enjoys the company of staff and residents. Activities are planned regularly to ensure residents are kept busy. The home is in a residential area with attractive outlooks of well-kept gardens."

A B
carehome.co.uk rating: 5.00 out of 5

"My father has settled well. Staff are kind, polite and respectful to my father and always have a smile on their faces. Happy to help."

Jackie K
carehome.co.uk rating: 4.25 out of 5

"My experience has been good. Staff are kind and attentive. The home has been refurbished and it is always clean. Food is good. The only small concern I have is sometimes getting information about my friend's deafness and what can be done."

Gary M
carehome.co.uk rating: 4.67 out of 5

"The staff are friendly. The people are helpful. I feel like I have a lot of freedom. The activities are numerous. The food is okay. The support I get is very good, the people are very helpful."

J I
carehome.co.uk rating: 4.42 out of 5

"Only been here a little while but staff are friendly."

P B
carehome.co.uk rating: 4.42 out of 5

"Mum has been here 2 years. I am very happy with Barchester Austen House and would not hesitate tho recommend to others. I am particularly pleased with the staff at Austen House some of whom have direct responsibility for mum's care and well being. I would highlight one staff member in particular who is fantastic at helping mum keep happy and is an exceptional carer, as are two further members of the team, we frankly could not ask for more from these kind people. In addition the 2 ladies on reception are always engaging and welcoming when we visit. One of the ladies who provides nursing care is excellent, always on the ball and very proactive and is great at keeping us informed. We thank her for effectively optimising mum's health and welfare. The staff all know mum exceptionally well and this approach means she gets the very best we could expect . Thank you. The home itself is well managed by the manager, all food cooked from scratch with good choices and varied menus and good quality."

Mike B
carehome.co.uk rating: 4.67 out of 5

"I've always found the home to be warm and friendly with excellent staff! I've always found my sisters care has been excellent. I enjoy coming to the home as everybody is so welcoming."

Virginia L
carehome.co.uk rating: 4.75 out of 5

"My mother has been here for a year and we are extremely pleased with her care. All the staff are kind, welcoming and caring. All the staff are respectful and professional in their approach to my mother. She is encouraged to join in with all the activities on offer. She is safe and happy - thank you."

Deborah A
carehome.co.uk rating: 4.58 out of 5

"The staff in all departments are welcoming, friendly and caring. The daily routine of the homes well managed to the benefit of the residents. All staff know my wife by name and always have a warm welcome which makes my wife feel cared for. The home is safe, warm and secure which is what is desired. Entertainment, food, and gardens are all very good. I take comfort that my wife is in good hands."

Chris G
carehome.co.uk rating: 4.58 out of 5

"As the wife of a new resident with you, from the moment you enter Barchester Austen House Care Home, you are greeted with a smile from all your front of house staff. All carers treat you with great respect and kindness. Everywhere is very clean and today, no matter when you visit. My husband is always clean and tidy and is very content with all that is around him. You have a great team doing the activities and I encourage my husband to go to all possible. Food, as life as a chef he always compliments his meals and likes to see the daily menu. We were just lucky you had a place for him. Big thank you."

Nellie P
carehome.co.uk rating: 4.92 out of 5

"The entire staff team from office, nurses, carers, kitchen staff, housekeeping, activity team, handyman are fantastic, kind and caring. They are so friendly, I cannot say how much we appreciate the high standard of love and care given to our mum, food is incredible, selection is wonderful and the homemade cakes are wonderful."

S J
carehome.co.uk rating: 5.00 out of 5

"My father was moved to Barchester Austen House Care Home from his previous care home as his care needs had changed and he now needs nursing care. The level of care he has received here, as well as the support extended to us (his family), is second to none. The staff are friendly and knowledgeable - enabling my father to live comfortably and treating him with dignity. I cannot recommend this setting highly enough."

Helen K
carehome.co.uk rating: 4.08 out of 5

"Mother is in good hands. They helped her go to the Salvation Army meeting last Sunday. A splendid time was had by all. The level of care is excellent. Thanks to Austen House for all their support."

Russell V
carehome.co.uk rating: 5.00 out of 5

"My mum has just become a resident at Austen House Nursing Home, she's on her 5th day, and so far the transition has been great, the staff are so very friendly and help with everything I have asked. It's very organised. She's in a provisional room at present until her own room is decorated to my/her choice, which will be lovely for her."

Jane C
carehome.co.uk rating: 4.83 out of 5

"I have found all the staff very approachable and helpful with a friendly and positive manner. The restaurant and lounge areas are spacious and luxurious and easy for my mother to get to. The activities staff are wonderful and encourage the residents to attend and are respectful if they chose not to. The residents are given a weekly agenda of the activities and can choose at any time which activities they would like to attend. Austen House meets all my mother's needs and I am confident she is well cared for."

D B
carehome.co.uk rating: 4.92 out of 5

"My mum was well cared for and looked after by the staff who treated her with respect. All members of staff are very friendly and the home is kept clean and well maintained. We have been very happy with the service received during my Mum's stay until her passing last month. The medical attention she received was excellent and the team were very comforting and supportive to the family. We are very grateful to everyone so thank you."

M N
carehome.co.uk rating: 4.25 out of 5

"Our family were very happy with the care and consideration that was given to our mother throughout the lockdown and as her health deteriorated. She always enjoyed the activities on offer, especially the animal visits, the visits from local school children and singing. In the last weeks of her life, we were all comforted by the welcome and understanding we received from the care staff. Many, many thanks."

Sharon O
carehome.co.uk rating: 4.92 out of 5

"My friend is happy and well cared for at Austen House. The staff are very caring, helpful and friendly."

B I
carehome.co.uk rating: 4.17 out of 5

"Every member of staff is so helpful and cheerful all the time to my darling wife."

G J
carehome.co.uk rating: 4.75 out of 5

"Following an extremely warm welcome from the manager and one member of staff, I would like to extend my thanks for the well constructed and informative visit to Barchester Austen House Care Home yesterday. All of my queries and concerns regarding my Mum's future care were answered. Thank you."

Keith E
carehome.co.uk rating: 4.92 out of 5